Clarion Inn & Suites Florence

United States , Florence - SC
Florence, 1819 West Lucas Street, Building A
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100 reviews shown

6/10

Pleasant

11 Mar 2026

Princess Queenie

The location is pretty good, its near Icon Park you can walk from the hotel to the Icon park. Some things they can improve on is the facilities, like the lights and plugs. Most of it is not working. We have stayed here 2nd time and still had the same issues. For the entire room 2 lights are not working most plugs are not working it only have 4 plugs working which is also not near the night stand.

Partner

6/10

Pleasant

10 Mar 2026

Sherese

I only liked how big the room was. That’s about it

Partner

10/10

Exceptional

10 Mar 2026

jaime

Parking was safe and plenty

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Cindy

Good

Family

6/10

Pleasant

08 Mar 2026

Kyle

This place is not pretty. My room was clean, but not fancy. My bed was clean, but not really nice. This was a cheap place to stay and I got what I paid for. The lady in the office was nice. Not trying to bad mouth the place. You get what you pay for.

Partner

4/10

Poor

08 Mar 2026

Daniella

Bad experience, fridge was broken, tv was broken bathroom not clean, can’t imagine the beds

Partner

2/10

Poor

08 Mar 2026

Keith

Parking was fine the room wasn't ready tv didn't work blank had cigarettes holes in it they gave us a handicapped shower half of the room lights didn't work and the air conditioner sounded like a bird was squeaking

Partner

10/10

Exceptional

08 Mar 2026

jessica

Yes

Friends_and_family Family

4/10

Poor

08 Mar 2026

Ricardo

You get what you pay for. Great location, but that's it. We booked 2 nights, but left after the first night because the room floor was incredibly filthy. The room's front door didn't feel secured either.

10/10

Exceptional

08 Mar 2026

Shireen

All good

Partner

8/10

Excellent

08 Mar 2026

Shawna

Parking was inadequate but other wise a good stay.

6/10

Pleasant

08 Mar 2026

Leonel

We requested an accessible room but got a regular room instead. I asked the front desk clerk about the accessible room and she said all first floor rooms are accessible. I told her that our room did not have a shower but a tub. She replied that all rooms have a tub.
The beds were confortable.
The shampoo and conditioner were micro size.
The rooms faucets and showers appeared to be extremely old.
Parking was easy but it appears it only had 2 handicapped spaces.
Location was excellent.
Both front office clerks were very dry and appeared to go through the motions, just because they had to.
Plenty of restaurants around.
If you're fine with no frills, this might be an option.

Partner

10/10

Exceptional

08 Mar 2026

William

Very nice hotel

6/10

Pleasant

08 Mar 2026

LeRhon

The hotels shower head & faucet pink mildew growing, and the toilet paper holder was broken and fell off while using it. I hope they don’t blame me for that, I never received my deposit back.

Self

8/10

Excellent

08 Mar 2026

Stephen

Really nice property. Very friendly staff. Great location.

Partner

2/10

Poor

07 Mar 2026

Racquel

Good location but I do not feel safe. Someone trying to open our door as soon as we got back.

Friends_and_family Family

2/10

Poor

06 Mar 2026

Yolanda

First room tv did not work so the second room both of the bed made old noise every time u move

10/10

Exceptional

05 Mar 2026

Fabian

We love staying here because its very centralized and easy to get to everywhere. We stay here every time we come to Orlando. I definitely recommend it

10/10

Exceptional

05 Mar 2026

Jaleesa

Great

6/10

Pleasant

04 Mar 2026

Eladio

Facility needs urgent renovation, lobby looked old . Elevator works but it's always dirty and looks old. The room looks old as well but it was very clean. Bathroom was renovated and very clean so that was good. The beds were a bit hard and made a squeaking sound when sitting or laying on it. Parking was easy and secure. This hotel is very close to Icon Park (walking distance) so that's a plus.

Family

6/10

Pleasant

04 Mar 2026

Allen

Mostly to be expected of low cost accommodations. Our biggest complaint is uncomfortable / noisy beds. Cleanliness could have been better but was not terrible

Business

4/10

Poor

03 Mar 2026

Mark

Staff is poorly trained

Partner

8/10

Excellent

02 Mar 2026

David

Good for the price. Some rooms are in better condition than others.

8/10

Excellent

02 Mar 2026

Kenneth

While apparently under some renovations, the property was clean and easily accessible to everything. The i-Ride trolley was a few hundred feet away and great to visit nearby activities. The staff was friendly and helpful. The room was quiet and clean. Great price for its location.

Partner

2/10

Poor

01 Mar 2026

Tedde

The first room they tried to give us had toenail clippings in the bed. We switched rooms, and it smelled bad. The A/C only worked half of the time, the fridge had a sour smell to it, the beds were hard and had a loud squeeking spring sounds. Then my wife found a cockroad in the bathroom. They only have one luggage cart, the staff seems uninterested in the customers, and were rude when asked to do their jobs. If you ever have the chance to stay here, just sleep in you car.

Partner

8/10

Excellent

01 Mar 2026

Judy

Room was clean and very spacious. Great location. Had to request housekeeping after several days. All the staff was friendly and helpful.

Self

2/10

Poor

01 Mar 2026

LAUREN

Room & amenities

Partner

6/10

Pleasant

01 Mar 2026

Heather

Check in was quick, room appeared clean. Beds need replaced. Was a little scared to use sheets. Stairwell had a used tampon in it. Bathroom can light was ripped out and no detectors installed in room.

Partner

2/10

Poor

28 Feb 2026

Samantha

This place was the absolute worst hotel I've ever stayed at. Maria at the friend desk was very very rude and not a nice person. We asked if we could check in before 3 which she very rudely said no. My two year old was freaking out and it would have been so helpful. Regardless we sat in the lobby. She let us check in early when I went back and gave me a snide look. There was no bell hop service to help my sick mother and I up to our room. We had 4 suitcases and 4 bags a stroller a car seat and a 2 year old. We get up to the room on the 5th floor and the room is dirty. We waited 20 minutes for it to be clean now past the check in time. We get in the room and the AC is broken. I go down to her and she says yah we don't let people check in before three. Almost like she did it on purpose just to be extra cruel. She argued with me about the AC and then says she will send someone up. So I walk all the way back up again. She sends someone and the lady says you have to get a new room. So I walk back down and maria argues with me about the AC not working saying the lady said it works. I got very frustrated at this point because obviously I'm not walking back and forth for fun!! So she moves us to another room on the fourth floor after I unpacked our stuff and my baby was asleep and very hot and upset upon moving. We get to the new room and the phone is broken and there's no microwave. Absolutely terrible place. Don't stay here.

Family_with_children

10/10

Exceptional

27 Feb 2026

Jazmine

Staff was incredibly nice and the room was fine for the price and for how long I was staying!!

Self

10/10

Exceptional

27 Feb 2026

Timothy

Great place

Partner

6/10

Pleasant

27 Feb 2026

Jorge

The room was dirty and the lady at the front desk was not friendly

Family

2/10

Poor

27 Feb 2026

Andenny

The bed are old, the place needs major repair.
The air conditioner caught on fire

10/10

Exceptional

26 Feb 2026

allen

Clean quiet

Self

10/10

Exceptional

26 Feb 2026

allen

Friendly staff clean rooms quiet property ..loved it..my new go to place to stay in orlando area

Self

8/10

Excellent

26 Feb 2026

Bryan

The room was clean, lots of dining options that are walkable, very busy area though. Traffic can be miserable.

8/10

Excellent

26 Feb 2026

Shakelia

This hotel was pretty nice. It's not our usual choice but it was very nice for a one-night stay. Staff at front was nice as well and it's near plenty of attractions.

Friends_and_family Family

4/10

Poor

25 Feb 2026

Robert

The room was in terrible condition. The faucets in the bathroom were so badly corroded they were actually falling apart in place. Obviously a very long term problem. Amazing lack of caring about the situation. Staff was very good.

2/10

Poor

24 Feb 2026

Lydon

They didn’t let me check in. Never stayed the night there.

2/10

Poor

24 Feb 2026

Felix pagan

El peor lugar para pasar con

Family_with_children

8/10

Excellent

24 Feb 2026

itzel

It was nice and clean.but we need more towels cause we only got one set

Partner

6/10

Pleasant

24 Feb 2026

Zhi

Old

6/10

Pleasant

23 Feb 2026

Tapangshu

Great Location

10/10

Exceptional

23 Feb 2026

nina

Good

10/10

Exceptional

23 Feb 2026

Carrie

Clean room , friendly and helpful staff, close to all the Orlando entertainment

4/10

Poor

23 Feb 2026

James

Where to start? To say that they have put in no effort to make this property decent would be unfair, as I saw people onsite working on rooms. The toilet appeared new in my room as well. People want a few basics when staying at a hotel, especially in a vacation town, a comfortable bed, good water pressure, general cleanliness. When they replaced the toilet in my room, the new toilet was taller. So they just cut a large notch out of the counter, leaving a crooked ugly cut exposed. The toilet was also crooked. Does this visually unappealing and crooked toilet affect its function? No, but it just looks bad. Besides there being non-working USB ports, non-working refrigerator in the room and some broken ice machines throughout, the overall cleanliness of the room was okay. The water pressure for the shower was awful, there was paint and/or adhesive stuck on much of the furniture. The bottom of the bathroom door was maybe rubbing or rotting from water at some point, so someone took a circular saw to it leaving a jagged and ugly exposed bottom, one of the bed frames had this terrible metal on metal sound any time you moved. There was also an old toilet in the breezeway next to the rear elevator on the 5th floor. Also, the floor in the elevator was all messed up and general outside cleanliness was not great. To be in such a nice and popular area, I would have expected much more. It feels like they're barely trying.

Self

10/10

Exceptional

23 Feb 2026

Alexis

Nice

2/10

Poor

23 Feb 2026

Roosevelt

Staff is very rude, unprofessional and lack customer support at every turn. She refused to take any debit card I had even my business bank account debit card. Although no card i provided was cashapp, paypal, venmo, chime, or any of the sort. I even tried to provide a credit card that she didn't bother tp accept neither for the 50$ deposit. Going forward she refused to accept any business debit card all while refusing to just cancel my reservation. Her attitude was disgusting and i am reporting this situation to corporate, and the BBB. I had just got off work and was left to have to deal with that all while i remained calm, respectful, and professional despite her attitude. I do want a refund immediately. I was unable to check in

Business Partner

2/10

Poor

22 Feb 2026

Revon

The worst experience I have ever encountered. The front desk staff are horrible very unprofessional and dismissive. My card was charged twice and I didn’t even stay in the room. They also had the audacity to charge a resort fee and that place is not a resort of any type.

2/10

Poor

22 Feb 2026

Michel-Ange

The worst place ever. I don’t recommend it.

Family_with_children

4/10

Poor

22 Feb 2026

Iris Deniesse

Refrigerator broken, have to call to ve replaced. No bath extractor. Hall Ice machine broken and hall area dirty and people were disturbing our stay. Room staff were polite but front desk staff were rude and we felt not welcome.

10/10

Exceptional

22 Feb 2026

nina

Excelente

Self

2/10

Poor

22 Feb 2026

dariusz

Dirty ,old not nice I have to change room becose was hole under room entrance door , old laud dirty air conditioning ,dirty bathroom , need update before you rent to next visitors very very far from photos you showing on Expedia ..not recommended !!!

Self

2/10

Poor

22 Feb 2026

Andrew

AC did not work and it was dirty under the in room refrigerator and we observed bugs run from underneath the refrigerator to under our bed. We did not stay and the hotel clerk refunded our deposit.

Family_with_children

2/10

Poor

22 Feb 2026

Adiel

Room wasn't very clean and beds were very rickety, the frame made a lot of noise every time you moved. The people in the room next to us spent the night talking very loud, shouting and banging their door. Wouldn't stay there again.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

joselee

Everything was really nice!!

Partner

10/10

Exceptional

21 Feb 2026

Stephane

Clean room. Friendly staff

2/10

Poor

21 Feb 2026

jean

The room smells bad and the bed is not noisy

Partner

8/10

Excellent

21 Feb 2026

Rudolph

The front desk clerk when I was leaving on Saturday morning was very rude

2/10

Poor

21 Feb 2026

William

The sheets had stains. Like a lot. My daughter noticed BOOGERS wiped on the side of the bed. Half the lights didn’t work. Looked like bed bug stains behind the mattress. Little flakes of something everywhere. There were three sheriffs at the office when we came back from icon around 10pm. I took a lot of sleeping meds to sleep that night . Front desk lady doesn’t speak English well so was adding on fees beyond Expedia but not able to explain what they were for. The list goes on and on but just spend $100 more to stay somewhere else if you have to. We actually were going to eat the money and go elsewhere but due to 3 gymnastics/ dance comps going on + Valentine’s Day we couldn’t find anything under $600 at 11pm.

2/10

Poor

21 Feb 2026

Antoine

They stole my money and didn’t give me a room Expedia approved of this robbery..

4/10

Poor

21 Feb 2026

Tim

This facility is old and outdated and charge too much for a rundown hotel. Had to go to the different floors to find a working ice machine. Bathroom renovation of the toilet looked make shift and unprofessional.

2/10

Poor

21 Feb 2026

Patricia

The room was terrible, the beds had mattresses in bad condition, exposed wires, and the bed itself rattled metallic noises every time it moved. The ceramic tile floor was broken, there were exposed screws on the sink shelf, the sofa was dirty and sagging, the luggage rack was rusty, there were holes in the bathroom walls, and the bathroom light had no bulb, just a lightbulb. The location was very good, but the hotel and the room were awful. It's preferable to sleep in the car.

8/10

Excellent

20 Feb 2026

Daniel

Convenient location. Manny great restaurants within willing distance. Walkable or take a scooter to the convention center. Room was clean. Staff was nice

Business Self

2/10

Poor

20 Feb 2026

THOMAS

Poor quality representation of property on Hotels.com. Room smells and needs a complete remodel.

4/10

Poor

20 Feb 2026

Greg

We prepaid for a room with a king bed. Arrived - no king beds. Half the plugs in the room did not work. The beds squeaked with every movement. There were literally no rooms available for nearly 10 miles - otherwise we would most definitely would have moved to a different hotel.

Partner

2/10

Poor

20 Feb 2026

Kester

This hotel is in dire need of employees who care about cleanliness and customer satisfaction. The rooms are disgusting. The floor had dirty mop stains and felt sticky to the touch. My son and I wouldn't dare to walk barefoot on them. They have hotel fees, in addition to the room rate, which I guess is the norm, but the condition of the rooms makes you wonder what the fees are for, other than an way to extort more money from guests. There are a lot of pre-existing damages to the in-room furniture. For example, cracked tiles in the shower, missing ventilation fan in the washroom, ripped upholstery on the chair, gouges and scratches on the chest and table, etc. Worst yet, there was hair (not mine) on the floor and washroom. The sheets/towels are old and have stains (yuck) and don't look under the counters in the washroom if you don't want to blow chunks. My son's bed made loud metal noises every time he shifted. The door to the room was loose and shook on windy days and the outside noises sounded as if they were directly in the room. The hotel charges $50 to your credit card in case of damages. What a joke! How do they even know that something was damaged during your stay, when everything is already damaged? I took video of everything in the room upon entering just to make sure they didn't try to charge me for something I didn't do. In addition, the front-desk workers are not very nice/friendly. I could say more, but Expedia only allows me 1500 characters. 0 stars is accurate.

Family_with_children

2/10

Poor

20 Feb 2026

Daniel

This a run down motel. Zero amenities or people to help. All the maintenance items look like DIY quick fixes that were never complete. Wall patches and caulk jobs that were never even painted. Floor were mopped with dirty mops so you had to wear shoes the entire time or you had black socks. Bed covers had burn holes in them. Box springs that squeaked so bad you could barely role over. House keeping would go behind us and turn A/C up to 75 degrees every day so the room was always hot when we got back. If you are desperate and need a place to sleep it will work but do not bring your family here.

Friends

8/10

Excellent

20 Feb 2026

Renan

Hotel was good. It's old style but renovated. Room was clean and honest for the price

2/10

Poor

19 Feb 2026

Bruce

A hotel is in very poor condition.Holes in the ceiling of the bedroom, toilet bowl in the lobby is not even bolted to the ground. Elevator is filthy ,Very poor condition. The staff that works from desk is very unfriendly. I would recommend not staying at this location.

Business

2/10

Poor

19 Feb 2026

Eden

The bed loudly squeaked when you turned over and anytime you did anything else. We even heard the same thing from the next room when they were obviously engaged in activity.
Towels were poor quality, Room desperately needed upgrading and intense cleaning.
Television had limited channels, only the 3rd floor icemaker worked.
The location was wonderful, just across from the entrance to ICON Park.
Someone could really turn this place around to make it a gem.
The staff was friendly.

Partner

4/10

Poor

19 Feb 2026

ellisa

The ac is super loud. The sheets were worn out and stained. The unit was not cleaned properly. There was used eyelashes on the bathroom countertops. Property needs update.

Business

2/10

Poor

19 Feb 2026

Suzette

Bed was in poor condition
Bathroom dirty
Staff at desk was rude

4/10

Poor

18 Feb 2026

Scott

Rooms were filthy, smelled bad and were poorly maintained! Staff was poorly trained and had poor attitudes. No ameneties. Walls were stained and damaged. Wirst hitel Ive EVER stayed at!

Business

6/10

Pleasant

18 Feb 2026

Kristi

The room was clean and the front desk was very busy, but courteous. You get what you pay for...

2/10

Poor

18 Feb 2026

Jayson

Hotel needs to be demolished

Self

2/10

Poor

18 Feb 2026

Mike

Rooms were dirty, tv had lines through it. Remote control didn’t work

Business

4/10

Poor

18 Feb 2026

Allison

Very run down.

Partner

2/10

Poor

18 Feb 2026

Jerald

The staff is horrible. Not friendly and don't care about the customer

2/10

Poor

18 Feb 2026

Richard

The first room initially appeared clean and in decent condition. However, the beds were extremely squeaky—though I will say my autistic son actually found that part entertaining.

The major issue occurred when we were returning to our car from the fourth floor. We got into the elevator, and it immediately broke down on the third floor. I pressed the emergency button multiple times with no response. Eventually, I was able to call the lobby. Over the next 30 minutes, they repeatedly reset the elevator’s power, which left us—myself and my two children—sitting in complete darkness each time it shut off. It was a very stressful and frightening experience. A maintenance worker finally arrived and manually forced the door open to get us out.

Afterward, we were moved to a first-floor room, though initially I was told I could simply use a different elevator. Unfortunately, the second room had its own issues. The bathroom door was off its track and would not close properly. The beds were again extremely squeaky, and there was a broken floor tile with sharp, exposed ceramic edges.

To add to the frustration, when we requested clean towels, we were told housekeeping had not washed any that day, so none were available.

Overall, this was a very disappointing and concerning stay, especially with children involved.

Friends_and_family Family

6/10

Pleasant

17 Feb 2026

Sandra

The hotel is very outdated. The elevators and lobby need to be remodeled. Our check out was at 11am and the house keeping came knocking at 9am I opened the door and let them know we were checking out at 11am. About 10am the same housekeeping person just opened the door while we were still sleeping. The location is great but the hotel is ok.

2/10

Poor

17 Feb 2026

Roshan

The room was very outdated
The beds were creaking
The AC was very very loud
In bathroom, the water was spilling everywhere.
No way this is a $200 per night. It should have been at best $50.

Family_with_children

10/10

Exceptional

17 Feb 2026

Jason

For business, great location and great price with clean beds to lay your head down at night.

Business

10/10

Exceptional

17 Feb 2026

Yaisel

Good

6/10

Pleasant

17 Feb 2026

Moises

toilet clogged up...had to get my own key. the other room was a lot nicer, had a problem with the lock but the plate was safe. I have n't recieve my 50 dollards back

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Olettia

Nice environment and great staff

Business

4/10

Poor

16 Feb 2026

Wasim

The room was very outdated. Some kind of strip were loose. The blanket on bed were dirty and had burned holes in them. Bed, though comfortable, was cracking. TV remote had been badly damaged, TV sound was crackly. The elevator was like a something from a horror story. The front desk was smelling like a hospital.

10/10

Exceptional

16 Feb 2026

Thessalonias

It was clean the water was instantly hot there were no microwave and my tv only got like 5 channels luckily for one was the news and the other was BET lol stations I love. Security was on point and overall it was quiet and nice. The spring bed was different but very comfortable somewhat loud Sorry to my neighbors. This place was great for the money. A hidden gem

Business_and_leisure Partner

4/10

Poor

16 Feb 2026

kathy

Place was gross, hair near tub and on sheets and bath towel. Bathroom fan didn't work. Elevator was disgusting. Floors were not swept. Over priced scumy hotel. I bet the owner doesn't even stay in his own hotel. A/C was on the Room was so cold we had to turn on the heat.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Lisa

The room had several maintenance issues! Plugs not working- sink loose- metal under bed loose- hair all over bathroom floor- toilet paper holder dirty- tv Chanel’s suck- but the view was amazing wiling to overlook issues for view

Leisure Partner

4/10

Poor

16 Feb 2026

jeffrey

The refrigerator was broken. The sink was loose. There were clumps of dust in the corners of the room. We stayed for one night. The morning we left, the toilet clogged. I tried calling, but no answer. At checkout the front desk person asked “why didn’t you come down to report the problems “. This hotel is in the middle of Orlando. There’s a hundred other hotels to choose from.

Leisure Family

10/10

Exceptional

16 Feb 2026

Sonia S

Clean room

Partner

2/10

Poor

16 Feb 2026

Robert

It was terrible no heat the first room
The second room heat would not turn off

4/10

Poor

15 Feb 2026

Alexandra

The hotel room had a lot of scratches and holes, the floor in the bathroom was broken, the elevator and ice machine was out of order, and there was a baby roach in the room too.

Leisure Family_with_children

8/10

Excellent

15 Feb 2026

Nilsa

The room needs help but the rest is great

Leisure Partner

2/10

Poor

15 Feb 2026

Deena-Marie

TV didn’t work garbage left in room

Leisure Partner

2/10

Poor

15 Feb 2026

Christopher

Bleached sheets, bathroom was not cleaned to its best and poor customer service.

Leisure Family

2/10

Poor

15 Feb 2026

jay

Terrible. Very unsafe. Police investigation as we arrived. No furniture in the lobby. Very dirty. In room TV and AC now working and no housekeeping, management or engineering available onsite. What attempting to contact Orbitz, no luck there either. Slippery film on the floor. Hotel stated contact Orbitz and Orbitz did not respond. Last time with Orbitz and last time with that clarion.

Leisure Family

8/10

Excellent

15 Feb 2026

David

Room basic but had all the essentials for a brief stay. Comfortable bed, clean facilities and good location

10/10

Exceptional

14 Feb 2026

Francetta

It wasn't bad for the price not updated but wasn't bad