Name: Florence Inn And Suites
Address: 3821 Bancroft Road, Florence, US

6/10

Pleasant

07 Jul 2026

Marcus

Clean rooms decent staff did see some roaches. But all in all ok.

Self

10/10

Exceptional

01 Jul 2026

Joaquin

Clean room. Nice bed

6/10

Pleasant

29 Jun 2026

LaChanda

The room that I had was ridiculously. Let’s start with the curtains. They were dirty I mean filthy. Then the bathroom door was written all on with so many messages from past rentals. The mirror was cracked badly. And the ac was leaking water from the inside on to the room floor. And they kept giving other people our room while we was checked in

Family_with_children

8/10

Excellent

26 Jun 2026

Marcus

Nice rooms decent staffs.

6/10

Pleasant

26 Jun 2026

LaChanda

Curtains need to be washed and my bathroom door needed to be replaced but other than that it was an okay place to stay the manager and front desk was a help

2/10

Poor

23 Jun 2026

Patricia

The only thing that was good was the A/C! The room smelled like cigarettes and had burns all over bathroom cabinets,the sliding bathroom door wouldn't close and their were families living there! The children kept running around all night and people hanging around on the stoops! We never go back here again!!!

Self

8/10

Excellent

19 Jun 2026

Marcus

Clean rooms and nice staff

10/10

Exceptional

14 Jun 2026

Letticia

Cleanliness, Slept good, and Quiet

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Gary

Clean room convenient location and friendly helpful desk clerk

Partner

8/10

Excellent

30 May 2026

L

Good

10/10

Exceptional

26 May 2026

Alicia

Everything was great

Family_with_children

2/10

Poor

24 May 2026

Zariah

Roaches, nasty smell in rooms.

Friends_and_family Family

4/10

Poor

21 May 2026

Jovan

Clean overall, but no breakfast or pool like advertised.

Family

4/10

Poor

16 May 2026

Sherri

Dirty and but for the money you can’t complain much

Partner

10/10

Exceptional

05 May 2026

Payton

Nice hotel for a great price

Partner

2/10

Poor

26 Apr 2026

Michael

Rooms were filthy and barely cleaned, with graffiti on mirror, and cigarette burn holes in blanket. It was loud and room smelled of burning drugs and cigarettes from next door. Very unsafe, very unclean. Not worth it at all

Self

2/10

Poor

26 Apr 2026

Daniel

Room was very dirty paint peeling from tub bed stins very bad and was advertised as a delux king suit with king bed it was a full size bed not even a queen. Seemed like a cheap motel for a quicky with a mistress instead of a safe family hotel. Pool didn’t even have water in it.

Partner

8/10

Excellent

23 Apr 2026

David

Needed a good bed to sleep in and we rested well.

Partner

6/10

Pleasant

12 Apr 2026

Gregory

T.v. didn't work

Friends

8/10

Excellent

11 Apr 2026

Lucy

Parking was great

Friends_and_family Friends

6/10

Pleasant

06 Apr 2026

Cheryl

There were a lot of people ambling around outside. Sitting and smoking/ drinking. Made me feel very unsafe. I was worried our bikes etc would be stolen. If I were Expedia I would not not recommend this place on list again.

Partner

10/10

Exceptional

31 Mar 2026

Carisa

The staff are friendly and vey helpful, last night the front desk lady assisted us with our request for a pet friendly room on the first floor, and just our luck, there’s an available one. Would recommend whether you have a pet or not.

8/10

Excellent

25 Mar 2026

melisa

Gas stations, waffle house, mcds, burger king and super 8 hotel nearby. Parking was fine. The room we stayed in looked like dry blood on the wall, u can tell they remodeled in not in a good way. Mr Sanjay im guessing owner is a little shady. Honestly will never stay there again .. ill take my chances at super 8.

Partner

10/10

Exceptional

23 Mar 2026

Dustie

It was very nice

Partner

4/10

Poor

23 Mar 2026

Rolando

Room has poor lighting. There are no hold bars to help in or out of the shower. Toilet paper holder missing. I needed internet but there were no access to the web. WiFi working but no internet connection. When I asked the desk to fix the problem. She was no help. Refrigerator ice box was frozen over. Not Happy.

Self

2/10

Poor

23 Mar 2026

John

Poor condition with some shady people. People coming and going all night.

Friends

6/10

Pleasant

23 Mar 2026

Marcus

Nice place for the price!

Friends

4/10

Poor

23 Mar 2026

STEVE

Check in took awhile as staff were dealing with multiple problems with other guests check ins. Apparently due to system problems not recognizing their reservations. Luckily our reservation was in their systems. Room not so nice. Multiple holes in the wall from a previous TV installation, shower / tub appeared to be half painted over, dirty washcloth left hanging from towel hanger in bathroom.

Friends_and_family Family

2/10

Poor

21 Mar 2026

Karen

Rumpled linens on bed. Pillow cases had red blood stains. Mattress pad with yellow stains. Brown stain on sheet. Obvious the bed was never changed. Holes in the walls. Main light did not work. Hotel door, hasp safety latch pin broken off. Oval toilet seat on a round circle toilet. Cigarette burns around sink and bathtub. TV leg/support arm missing. Can not get refund thru hotel. Have to go thru booking at Expedia! Insulin pen found in refrigerator. grumpy live in house keeper only gave me pillowcases had to get rest of sheets from receptionist. Do not book here. Upon leaving, woman had paid and had confirmation number but no room was avail for her!

Partner

6/10

Pleasant

21 Mar 2026

Rita

Room was not clean

Partner

4/10

Poor

20 Mar 2026

Michael

Room smelt like a dog kennel. The finish in the tub was peeling off, different color paint splattered that looked like blood, shower head was disgusting, freezer had a nasty color ice build up and the noises were horrible. You can hear everything in the other rooms. NEVER AGAIN

Self

4/10

Poor

20 Mar 2026

Scott

Manager needs to do maintenance room checks…vanity sink drain wasn’t working…toilet seat would stay up

Self

10/10

Exceptional

09 Mar 2026

Kathryn

Easy close secure

10/10

Exceptional

22 Feb 2026

Tanoya

Room was super clean, hotel seems newly renovated and super close to the highway

Self

10/10

Exceptional

09 Jan 2026

Thomas

Parking was good

Business_and_leisure Partner

10/10

Exceptional

29 Dec 2025

Gary

Nice room a little dated but what A VALUE

Leisure Self

10/10

Exceptional

20 Nov 2025

Attila

The staff was very nice and helpful.

Business_and_leisure Self

10/10

Exceptional

03 Nov 2025

Kermitra

Rhe

The room was very clean no smell clean white sheets and towels no roaches no gaps in doors heat worked hot water was HOT . STAFF WERE FRIENDLY 1 thjng i use a cane to walk and in order for me to get a room downstairs I had to upgrade . If i was in a wheelchair would' I have to still

Climb the stars that wax the only problem i had eberything was lovely

Thw roo.a

10/10

Exceptional

26 Sep 2025

Benjamin

Clean

10/10

Exceptional

26 Sep 2025

Benjamin

Clean and acceptable

6/10

Pleasant

06 Sep 2025

Clint

The room was clean but could use a remodel. Paint missing, spots on counters and bathtub. Purchased through Orbitz at listed price but at check-in was asked how I got it so cheap with comment that they were losing money. I partly chose this motel due to stated 2pm check-in time. I was told check-in was 3:00 but they did let me in at 2:30.

Leisure Self

10/10

Exceptional

01 Sep 2025

Susie

We had a good experience here. Staff very helpful

Leisure Partner

2/10

Poor

11 Aug 2025

Franklin

STAY AWAY!

The owner/manager tried the bait and switch on me, even though I had stayed there MULTIPLE times before and he remembered me. Told me that the room I had rented through Hotels.com was no longer available and that they needed to update their reservation system. Then he proceeded to show me a room that was $15 a night more and tried to get me to take it. When I flat out refused to do it, he magically came up with a room that was the same as the one I’ve reserved, although I had to wait for it to be cleaned. Additionally, even though I requested non-smoking and first floor, I got second floor and a room that smelled like a poker game had just finished. This is very disappointing to me, I’ve stayed in this property multiple times before and the day was not bad but this man just lost all of my business for now in the future and I will tell everyone I can to stay away from this place

Business

2/10

Poor

14 Jul 2025

Brandon

Awful experience!!

Leisure Family_with_children

2/10

Poor

09 Jul 2025

Brittany

Run! People hang around at night! The bed smelt like old bodies terrible odor the bathroom was very clean. The room was missing so much had nothing to hang your stuff up no
Coffee no nothing just a room lol anyways I decided we needed 2 more nights so I extended my stay I already rechecked in. The front desk woman comes to the room twice saying we did not rebook
I was irritated and had to show her so embarrassing 🙄

Leisure Family_with_children

10/10

Exceptional

27 Jun 2025

Gavyn

Awesome

6/10

Pleasant

03 Jun 2025

CHERYL

Kinda run down but ok only stayed 1 night

Partner

2/10

Poor

01 Jun 2025

Eric

The place was absolutely nasty. The pictures should tell you everything. Certainly not what was advertised. And when I tried to leave there to go somewhere else I was told I would not get a refund.

Business

2/10

Poor

19 May 2025

Iyeshia

There are better hotels in the area

Leisure Family

8/10

Excellent

28 Apr 2025

Carol

Bed poorly made, but clean. Tub bottom very slippery. Shower curtain dirty at bottom. Poor workmanship on walls, baseboards, ceilings, etc. holes in wall in bathroom. Vents dirty. Wide crack under door. Floor dirty. Parking very convenient and a good night’s sleep. Very quiet!

Leisure Partner

2/10

Poor

26 Apr 2025

Kelly

It was infested with roaches. I stayed 5 minutes and left. End up going with a different Hotel

Leisure Pet

2/10

Poor

20 Apr 2025

Ricky

Cigarette burns all over bed pool was closed . Says no smoking but smelled of weed

Leisure Family_with_children

4/10

Poor

20 Apr 2025

Robert L Duck

No chairs in the room. Shower curtain not secured to the wall. No towel racks. No luggage racks, no closet to hang cloths. Curtain in poor condition snd would not close completely . Bed was very comfortable.

Leisure Partner

2/10

Poor

20 Apr 2025

Shaniqua

Couldn’t stay there bad smell in room , sheets dirty , trash still in the draws , no remote , lamp didn’t work and on top the that the pool was closed. Front desk wasn’t friendly

2/10

Poor

28 Mar 2025

William

This place is not for any one to go!

Business_and_leisure Family

4/10

Poor

08 Mar 2025

William

Trying hard

The front & outside is very nice but the rooms have odors needs touch ups the beds seemed dingy & stained. The bathroom was small and paint from walls shows all over the room the fridge was old rusted the floors are very nice the door were broken the feeling of the rooms overall was like wow they are trying to improve this but yet not attractive

Friends_and_family Family

8/10

Excellent

01 Feb 2025

andre

great service

10/10

Exceptional

19 Jan 2025

Gina

Everything

4/10

Poor

05 Jan 2025

Verified traveler

Wait a year for renovations to finish.

First non-smoking room assignment was to room reeking of cigarettes and AC disassembled on floor. Room not guest ready. Next room was prepared but AC filters and grills were filthy. Arguing from what I thought was out front came from adjacent room with CONNECTING door. Stuffed towel under to fill 1\" gap. Inn's new owner trying to do a lot all at once. Waterfall type faucet on sink but luke warm water in shower. Seemed at least one guest is a tenant. At this price I was a bit concerned about bugs but saw none.
Desk staff was polite and apologized for inconvenience. Good coffee at gas station across the street for grab and go.

Self

6/10

Pleasant

02 Jan 2025

Curtis

It was ok

4/10

Poor

30 Dec 2024

Todd

Very dirty room and smelled like cigarettes.

Leisure Pet

2/10

Poor

30 Dec 2024

Julien

Bugs, Dirty and stinky

One of the worst hotel I went, a lot of dust on the table and floor, the sheets were dirty, the shower was dirty…. Everything was dirty. Bugs on the floor seem like cockroach. The place stink so much. Me and my family had a hard time to sleep. We slept dressed up!

Friends_and_family Family

2/10

Poor

22 Dec 2024

Michaela

Very outdated and dirty. The hotel is under renovation, but not yet ready.

Leisure Partner

2/10

Poor

24 Nov 2024

Michael

Check in timely, shower had soap and ooen shampoo, was filthy. No lite in room used bathroom for lite. Many weekly rentals couldnt sleep on dirty sheets. I guess the shopping cart outside are room was for something. Funny the lobby was spotless

Leisure Partner

4/10

Poor

21 Nov 2024

Stephen

Difficult check in. Room not ready. Nowhere to hang clothes in room.

Leisure Family

6/10

Pleasant

07 Oct 2024

randy

I liked that it was quiet, i didn't like that they only had drink machine and it was very old

Leisure Partner

4/10

Poor

05 Oct 2024

Andrea

BEWARE!! Under a remodel and wrong room info

If you need a quick overnight stay or literally a bed to JUST SLEEP then this will do for 1 night. I booked a room that had a King bed and a pull out Queen sofa bed. It was my fiance’, myself, and 2 young boys (7 and 9). When I checked in I asked if the sheets for the pull out in the room. She informed me that they no longer had those rooms and substituted it with 2 Queens which meant each of us had to sleep with a kid. She said Hotels.com must have not updated. It was an awful nights sleep. The beds were sliding around on the floor if you toss and turn. Now that I type this and start to remember the room and that awful night. Pass on this place and stay at any of the others.

Friends_and_family Family

10/10

Exceptional

01 Oct 2024

Bobby

Very nice

Leisure

10/10

Exceptional

01 Oct 2024

Bobby

Great staff very friendly and the room was very clean!!! No bugs!!!

6/10

Pleasant

30 Jun 2024

Ann

Couldn't turn ac down

Leisure Family

2/10

Poor

18 May 2024

Streeter

There's a 2 inch opening under the door

Leisure Self

4/10

Poor

13 May 2024

Rita

No breakfast and had to wait for clerk at desk to finish his video game before helping us. First room smelled of smoke and we were supposed to have a non smoking room.

Partner

2/10

Poor

02 May 2024

hillary

this was the most nastiest place I’ve ever been. cockroaches ALL through the beds and the room and curtains. we didn’t see them at first until we saw them in the heater and thermostat then we checked the curtain and there’s was a bunch of eggs and big roaches!!! i’ve never ever had to experience this in my life. nasty place needs to be cleaned and condemned seriously. my children and I were terrified and grossed out!! not to mention it took ten minutes for the clerk to come to the darn window to even talk about the situation she was weird and looked like she was into drugs. never ever stay here. i promise you pay the price to double tree they are MUCH better!!!!!!! this place should NOT be running

Business_and_leisure Family_with_children

8/10

Excellent

21 Apr 2024

Espedito

We stayed in a newly renovated room which had the bare minimum amenities, but it was clean. Staff was super friendly.

Leisure Partner

4/10

Poor

23 Feb 2024

Svetlana

Cockroaches!!! Even at check in area

Leisure Pet

10/10

Exceptional

17 Feb 2024

Tracy

It was awesome

Leisure Self

8/10

Excellent

01 Jan 2024

Steven

Good deal for the price and location.

Nicely remodeled room with a nice, new comfortable bed and remodeled bathroom. Big room with standard amenities (microwave, TV, small frigerator, and wifi). Motel is off the beaten path but located right off I-95 with some convenience stores and fast food restaurants and gas stations close by.

Friends_and_family Family

2/10

Poor

10 Oct 2023

HEIDI ANNE

Hotel as advertised is nothing like the real thing. Property is undergoing renovations and is not a place to stay. Perhaps in 6 months it might be habitable.

Pet

6/10

Pleasant

05 Sep 2023

Thomas

Staff was awesome, room drastically needed to be updated with most items replaced.

Leisure Partner

2/10

Poor

05 Sep 2023

Alfred

Not a good experience

Checked in and went to the room. Opened the door to a strong Clorox smell. Beds had 4 very small pillows and the beds and sheets were not very clean. Closed the door and behind the door was what looked like a shotgun shot against the wall and door. There was another hole beside the bed that looked like a shot. We turned around and left the hotel, did not stay.

Friends_and_family Friends

6/10

Pleasant

04 Nov 2022

Hamilton

We chose this property because it is listed as pet friendly. There is no information about the $15 PER PET FEE! There was a sign at the door and the desk about the fee, but no mention of it in the on-line description of the property. The desk person charged us $20 for two cats when I balked. People need to know about the extra fee when searching on-line. I would not have chosen the property had I known about the pet surcharge.

Leisure Partner

4/10

Poor

05 Sep 2022

Gerald

We stayed here on race weekend as it was the only reasonably priced hotel (it’s actually a shabby vintage motel). It’s difficult to believe they pass any inspections if all rooms look like 207 did.
1. Stale smoke odor upon entering.
2. Mini-fridge full of previous guest’s BBQ
3. Bathroom & vanity looked like an entomology lab; various dead bugs & insects on every surface.
4. Bathroom door would not close, broken toilet seat, tub stained w. an array of “earth colors.”
5. Used soap w wrapper in shower; wet towel on floor
6. Missing hairdryer in wall holder; no pot in coffeemaker
7. Walls were streaked with various shades of peach/coral/ salmon paint—like a hastily cleaned up murder scene.
8. Phone book from May, 2013; phone had no dial tone.
9. Carpet was soaking wet 3-4 feet into the room (gap under door; rained day before)

The mattress was comfortable, the TV worked, light fixtures had operable bulbs.
Skip the “breakfast”; enter pool @ your own risk (doubt it meets health standards if all rooms are as decrepit as 207).

Leisure Partner

2/10

Poor

09 Jul 2022

Kara

The rooms are super gross.The couch was visibly stained - looked like something they picked up alongside the road. The room smelled like a 40 yr old ash tray. Burn holes in the cover on the bed and shower curtain. Paint on the shower walls is all peeling off. I slept on top of the sheets because I cant even imagine that place under a black light. I really considered going elsewhere even though we'd already paid. The AC was cold. You should spend the extra $50 and stay an exit to the north.

Leisure Partner

8/10

Excellent

05 May 2022

Ann F

nothing unique,it was clean but the bed had poking springs

Leisure Friends

4/10

Poor

24 Apr 2022

Tamara

The room was old, seemed like nobody stayed in the room for awhile there was spiders, spider webs and roaches. The room needed to be cleaned there was dust on the headboard and appliances.The appliances were rusted and old. Ive stayed here before and the rooms Ive had was not this disappointing.

Leisure Partner

4/10

Poor

18 Apr 2022

Verified traveler

For the price this was disappointing. Close to the highway was our main selection criterion on our way down to Florida. One room wreaked of smoke (and probably weed). The other room also didn’t smell clean and we found a live bug under the pillow and there were burn marks on the cover blankets. We would not stay here again.

Leisure Family_with_children

2/10

Poor

20 Mar 2022

Lewis

Disgusting Room

The room smelled, there were many cigarette burns on the bedding, the shower had mold and hair on the floor. There was a bug crawling on the shower curtain. The entire bathroom was dirty. My had an allergy attack from how much animal hair was in the room.

Friends_and_family Family

6/10

Pleasant

07 Feb 2022

Matthew

Decent room for the price, the fire alarm was disconnected and missing from the room. Bed was okay and was an okay place to get a little rest.

Leisure Family

2/10

Poor

04 Jan 2022

Sumenta

Clean? No. Friendly? Yes.

Smelled of cigarettes, towels weren’t clean, stains on the bedding, errant evidence of drugs (a pill even), and a very clear makeup stain on the blanket where someone’s face must have been pressed into. Otherwise, the staff were friendly, helpful, and ready to help with what they could. Left immediately after the first night.

Friends_and_family Friends

2/10

Poor

03 Jan 2022

Mark

Terrible hotel

Never stay here again. The room was filthy and smelled awful. The shower had no nozzle and it too was filthy. They charged 15 for my small dog while your site said it was 10. No idea why they charged anything since they obviously didn’t use it to clean the room

Partner

6/10

Pleasant

06 Dec 2021

Thomas

Convenience

Business Partner

2/10

Poor

05 Dec 2021

Bianca

Musty odor and smoke smell in non smoking room, very old and dirty shower. Will not come back

Leisure Family

4/10

Poor

07 Nov 2021

Verified traveler

Terrible

This place was beyond dirty. Blankets and comforter had burns holes in them. Cleaning staff smoke right outside the rooms they were \"cleaning\" and in turn the room smelled lf smoke.

Friends_and_family Family

4/10

Poor

15 Oct 2021

Hans

Disappointed

Disappointed looked nice online but noisy neighbors and run down. Burn marks in a non- smoking room including the bed covers. Makes you wonder when they replaced anything in this unit. Skipped taking a shower tub was not clean. I guess you not even get what you pay for

Self

4/10

Poor

06 Oct 2021

Kenneth

Room did feel clean. Everything was very old. Sheets were thin, bed not comfortable. No food places in walking distance or delivery.

Leisure Family

2/10

Poor

02 Oct 2021

Abby

I understand this is a motel, but I shouldn’t experience anything like this when paying $80 for a room. When we walked into the room (which is non smoking) we got a huge whiff of smoke. There were cigarette burns all over the bed and blankets. There were spots and mold all over the curtains and all over the bathroom. It looked like there was mold on the wall, and there were certainly other questionable dried liquids on the wall too. The toilet looked like someone had just thrown up in it. The towels were dirty and also had cigarette burns on them. When we called the front desk about no toilet paper, she told us to go get our own. What? That’s not right. The shower hose for the sprayer was just hanging down. I’m sorry, but this was terrible. I’ve never had an experience like this at any other motel.

Leisure Partner

2/10

Poor

08 Sep 2021

Doug

The room had a bad odor when we went in. The sheets and pillow cases were stained, the commode was not clean and we found patches of hair in the tub. Looked at a 2nd room and it wasn't any better. Ended up getting our money back and finding another place.

Leisure Family

4/10

Poor

07 Sep 2021

Sheila

Not suitable for the price.

Leisure Family

2/10

Poor

16 Jul 2021

Jody

Very dirty. Stay away

They showed us 3 different rooms and each one was so dirty . After the 3 one we said we could not stay. It was VERY dirty. The owner was very embarrassed and said he was short handed.

Business

4/10

Poor

04 Jul 2021

Verified traveler

rooms a bit beat up

Leisure Family