Name: Woodspring Suites Harlingen
Address: 3905 S. Expressway 77/83, Sandwich, 78550, US

2/10

Poor

01 Aug 2026

Michael

We paid for non smoking rooms but they firced us into smoking rooms. No service at all. Staff disappears.

6/10

Pleasant

29 Jul 2026

Harold

Clean room
Staff
Parking
Air conditioning

6/10

Pleasant

27 Jul 2026

Maria

The little lobby needs to be updated,more modern looking,the carpet pad dirty,elevator paint peeling,floors need a real cleaning...room decent.

2/10

Poor

20 Jul 2026

Maricela

Staff were nice
But the whole place smelled like meth or smoke
Ac unit didn’t work

Family_with_children

10/10

Exceptional

18 Jul 2026

Joseph

Good rooms

Family_with_children

6/10

Pleasant

14 Jul 2026

leonisa

Rooms literally well cleaned but the amenities need to be changed. The cooking amenities did not work, the toilet bowl makes noise when sits on it, the shower was leaking with water dedpite of how tight it was. Their AC was too noisy/loud and does not give good sleep and once it stops we heard dripping water on the window apparently from the AC on the upper floor.. Parking spaces good and safe and around the hotel is well-lighted all throughout nights. Wish they can put some benches around the area so costumers can sit instead of sitting on the pavement.. BUT the strength of the place is: Very polite and accommodating Staff who always address our issues and pay attention to what we need and tried to do their best!! They are alm hard workers.. I congratulate them because they were the one who made our stay comfortable!!!

Family

2/10

Poor

13 Jul 2026

David

That place was terrible smells all the hallways specially the elevator. Dirty need cleaning. Room and bathroom needs maintenance very old.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Abdiel

great place to stay, the gps is rather hard to find the place entrance but it's a great stay.

Partner

2/10

Poor

04 Jul 2026

Jose

Not staying there again...

6/10

Pleasant

04 Jul 2026

Jose

The room was somehow clean and even though they said blackout blinds there was not a blackout blinds it was a lot of light from the street at night

Self

6/10

Pleasant

03 Jul 2026

Joselito

I think they need to run some drug dogs in there 1-3 floor smelled like pot even outside the hotel ac not cold enough room clean staff good

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Harold

Staff is helpful

Self

2/10

Poor

28 Jun 2026

Victor

This is the worst place I have ever been at. The refrigerator was old, with rust. They had one little shampoo, the attendant took like 15 minutes to be at his desk, the elevator smelled like marijuana, the room smelled like cigarettes, and I was so miserable I only stayed one night, and left, and lost money. The health department definitely needs to inspect that place.

Friends_and_family Family

4/10

Poor

26 Jun 2026

Nayla

The outside of the building is well maintained but the inside looks nothing like the pictures, smoking rooms have rusted appliances and the regular rooms are okay. The worst part of the stay was the linen. The bedding and pillows had a bad odor.

2/10

Poor

21 Jun 2026

Donna

Caution!!! Do not stay there except that’s how you live at your residence. Highly nasty, drug dealers, prostitution, hanging out in parking lot, etc.

Partner

6/10

Pleasant

02 Jun 2026

Jason

Economically friendly, but with that, there is often undesirable activities that take place outside. If you just need a place to sleep and not worry about going outside, worth it, but there was someone smoking marijuana by the side door entrance. Keep that in mind if you are traveling with kids.

Self

10/10

Exceptional

02 Jun 2026

Noe

Mandy needs a raise very helpful and friendly

10/10

Exceptional

21 May 2026

Robert

Excellent choice in Kingston

10/10

Exceptional

15 May 2026

Alfredo L

Great thanks

6/10

Pleasant

12 May 2026

Juana

Hallway was hot. Wasn't able to sleep well bed was uncomfortable. There were no mini shampoo or conditioner given.

Self

6/10

Pleasant

11 May 2026

Kara

It’s was an okay not to bad could’ve been better staff was great helpful rooms okay need update…

Friends_and_family Family

2/10

Poor

04 May 2026

Steve

Yes

Partner

8/10

Excellent

26 Apr 2026

Porfirio

Good location. Room was a bit rundown. We werent happy with the first night westayed but we asked to be changed. They did and it was a better room.

4/10

Poor

13 Apr 2026

Tyler

Staff was professional, parking was perfect, ac unit worked great. My only complaint was the room was roach infested and the shower head didn’t work.

Self

2/10

Poor

06 Apr 2026

Juan Abel

If you’re looking for an unforgettable first impression—for all the wrong reasons—this is the place.

Upon arrival, the front desk clerk confidently insisted that I had stayed at the hotel the previous week. This was completely false, as it was my first time there. Despite calmly clarifying this, he continued in a rather intimidating tone, repeating that I had been there and even stating he would “verify it” using my ID.

Only after checking did he realize his mistake and offer an apology. While I appreciate the apology, the situation should have never escalated in that way. Accusing a guest and speaking in a threatening manner is simply unacceptable.

This experience clearly reflects a lack of proper customer service training and attention to detail. A hotel stay should begin with a welcoming and professional interaction—not confrontation.

I hope management takes this seriously and invests in better staff training, because no guest should be treated this way.

Family_with_children

2/10

Poor

03 Apr 2026

Loretta

All areas of the property were dirty- inside and out . The room was nothing as described online. The photos posted online were from opening day I’m sure when the building was new and clean. When I complained about the room and the description posted online I asked for a refund- it was denied. No help from property staff and less help from corporate. Corporate said it was up to property management discretion to offer refunds and they were not responsible for any discrepancy on property online profile stating thy only allowed use of their name for privately owned. A complaint was filed with Expedia - who issued a small credit to use with our next stay but were also unable to provide any further assistance with the complaints or refund requests.

Partner

4/10

Poor

21 Mar 2026

Pedro

It smelled like so much smoke it was an uncomfortable experience

Family

2/10

Poor

15 Mar 2026

corey

Horrible Horrible Horrible

Partner

10/10

Exceptional

13 Mar 2026

Irma

Everything was good just wish my room had a sofa to be able to sit and watch TV instead of chairs. Bt overall my stay was great. .. nxt time I will ask for a bottom floor since I do have grandkids visit me and stay a day or two while visiting.

2/10

Poor

09 Mar 2026

Ronda

Hotel was in disrepair. The toilet rocked every time I sat on it. Elevator was disgusting-floor was filthy and there was debris around the buttons. Blood was splattered on the duvet cover on my bed and the blanket smelled like body odor. Nightstand was sticky. Refrigerator was rusty. Shower faucet leaked constantly. Sink was cracked and the vanity was sloped. Huge holes in the walls where the shower bar had apparently been ripped down. Constant barking dogs and the marijuana smell in the elevator and halls was unbearable. The 4th floor was the \"smoking floor\" and apparently the pot smoker was staying directly above my room because it permeated everything in my room. Nobody could find the luggage cart so I could get my stuff downstairs to check out. Staff said it was supposed to be in a certain area but apparently it had been \"borrowed \" and never returned to its designated location. The staff had no idea where it was. Just a disgusting place with very inconsiderate tenants. I try to find 3 good things about a place so the 3 positives are: the AC worked even though the mildew smell was awful, the shower did have good pressure and hot water, the towels looked and smelled clean-nice and bleachy which I was grateful for. If you choose to stay here because it was SUPER CHEAP, bring Lysol spray for the mildewed AC and other surfaces, disinfectant wipes, air freshener, and peroxide to clean the blood stains. Thank goodness for the local Walmart.

Self

2/10

Poor

17 Feb 2026

Samuel

I booked a 2 bed non smoking room and was placed in a smoking room. I asked if they can fix that due to me booking a non smoking room and having my kids with me. I was told no couldn’t be changed so I left it like that didn’t want to start anything cause i was in a rush to get my ready for a family event and had 45 minutes to get there

Friends_and_family Family

6/10

Pleasant

14 Feb 2026

Harold

it was a relaxing stay

Business Self

8/10

Excellent

10 Feb 2026

Daniel

Stayed there 1 night for a business trip. The room was clean. The sign in staff was very nice. Only problem was i had a room facing the highway, which was a bit noisy. Would stay there again.

Business

10/10

Exceptional

17 Jan 2026

Rodger

Great room for cost plus the added bonus of a smoking room which doesn't exist anymore. Cudos for a smoking room.

Self

6/10

Pleasant

14 Jan 2026

Elma

Had a hard time locating cause it was not on Google or Apple address.
I will not be staying at that place again and will not refer. I’ve stayed better at Motel 6. ☹️

Friends_and_family Friends

8/10

Excellent

13 Jan 2026

Jeffrey

All was good except no lamp by the bed with ports for charging.

10/10

Exceptional

11 Jan 2026

Hugh

Great stay. Clean and comfirtable.

Front desk lady was super. Kind and helpful. She made the stay extra special.

Business Self

2/10

Poor

07 Jan 2026

Robert

Everything

Partner

6/10

Pleasant

06 Jan 2026

Jean

Room was fine for what you pay for but could be better. Neutral review

Business Self

6/10

Pleasant

05 Jan 2026

Michael

Had to ask front office for items usually kept in rooms, iron, ironing board, blow dryer, any kitchen supplies (at a fee) so bazaar!!!

Friends_and_family Family

2/10

Poor

29 Dec 2025

Damian

I stayed here and within 20 mins of being here there was people outside about to fight and they struck my car and took off. A hit and run is not what I was expecting the minute I checked in and I didn’t even stay the night here because I felt very unsafe. I asked the front desk if they had cameras in the back where they told me to park and he said that there wasn’t only in the front. I pray to god that they can find the person who hit and ran on my car. Now I have to file a police report right before the new year. Not exactly how I wanted my year to end. Would never stay here again.

Self

2/10

Poor

29 Dec 2025

Luis

It smelled a lot like cigarette. They didn’t have shampoo. Staff was nice tho

Leisure Partner

10/10

Exceptional

27 Dec 2025

Derrick

A little old but I stayed there for 3 weeks it did the job. Mrs Mariana makes your stay very pleasant. It looks run down from the outside, but it’s the true definition of looks could be deceiving.

Business

2/10

Poor

22 Dec 2025

Amy

Did not feel safe and not clean.

Friends_and_family Family

2/10

Poor

21 Dec 2025

Amy

The room wasn't fully clean, with hair on the bathroom wall and floor. Rusty fridge. Also did not feel safe here based on a few reasons.

Friends_and_family Family

2/10

Poor

18 Dec 2025

Bruno

If you have a chance to pay litle more please pay but avoid this type of hotels or at least this specific one, Front desk lady need some customer service training

Leisure Partner

8/10

Excellent

16 Dec 2025

Erika

Staff was amazing and even though rooms need an update, they were spacious plus beds were very comfortable to my liking. Most definitely it's a stay again place.

Leisure Family_with_children

6/10

Pleasant

30 Nov 2025

Sandra

The bathtub looked like they didn’t clean it and the range only one burner worked, booked a room for 3 people they would only provide 2 towels anything additional would be a charge. Handicap parking was taken by others without handicap need.

Business_and_leisure Family_with_children

6/10

Pleasant

29 Nov 2025

STEPHANIE

It was awesome stay

2/10

Poor

27 Nov 2025

Devante

Overall experience was terrible . Sheets and towels. Never got changed , shower was cold

Friends_and_family Family

2/10

Poor

27 Nov 2025

Michelle

The girl Allison in the front sold illegal substances to my partner and caused his relapse.

Partner

2/10

Poor

23 Nov 2025

arieanna

rude: not clean; room had a smell

Friends_and_family Family

6/10

Pleasant

21 Nov 2025

Steven

Great staff, but you can hear every footstep.

Business

6/10

Pleasant

17 Nov 2025

Noe

yes

Business

2/10

Poor

16 Nov 2025

maria

Not clean up and dirty towel not fresh

Self

2/10

Poor

16 Nov 2025

Norma

The room was terrible it had a musky smell . Roaches crawling up the walls hallway had roaches crawling around . Horrible place to stay parking area too dark. Never again very disappointed

Friends_and_family Family

2/10

Poor

12 Nov 2025

Jermain

Needs better staff

Business

8/10

Excellent

31 Oct 2025

Amy

Very basic hotel, but very clean, with good service.

10/10

Exceptional

25 Oct 2025

Daffney

I’d like to recognize Noe at the front desk for his exceptional service. He went above and beyond to make sure I was comfortable and had everything I needed for the night. His kindness, professionalism, and excellent communication truly stood out. You’re fortunate to have such a dedicated employee representing your hotel.

8/10

Excellent

21 Oct 2025

Richard

Yes

10/10

Exceptional

20 Oct 2025

Christopher

Very quiet easy on and off

Business Self

2/10

Poor

17 Oct 2025

Carolina

El peor lugar ! La peor experiencia, mis piernas se llenaron de ronchas y eso que dormí sin destender la cama sobre una manta que tuve q comprar en Walmart, no se trata de limpieza sino de deterioro, roto y viejo en pésimas condiciones, la chica del Front Desk fue muy amable pero más allá de eso el peor hotel hasta ahora ! Además la máquina de comestibles me robó 10usd,no arrojó nada y jamás contestaron !

Business

2/10

Poor

12 Oct 2025

Rogelio

Old rusted fridge, mold, and really bad smell.

Leisure Family_with_children

6/10

Pleasant

02 Oct 2025

Jabin

Uncomfortable

Refrigerator had rust and mold the corners had mold the corners of the rooms had mildew and mold the beds were uncomfortable kept waking up once do to the highway and people inside the hotel hallways

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Rolando

Clean

8/10

Excellent

26 Sep 2025

Jesus

was ok for me would stay there again

Leisure Self

2/10

Poor

09 Sep 2025

Jackie

Unfortunately the outside view is very deceiving. It looks new and well maintained. I booked a non-smoking room and I thought I would be fine. I don't think that's asking for much. As I stepped inside of the room, however, seemingly decent and orderly, it smelled very much musty and mildewy. I noticed 2 or 3 boxes of baking soda (on top of the cabinets in the kitchen area) to absorb the moisture and smell. I honestly think they just painted over all the possible mold and mildew. There are areas in the corners of the wall in the bathroom that look raised as if by moisture. There's also a patch on the bathroom ceiling that looks like mold was repainted over. The fridge was completely rusted on the outside but almost new on the inside.
They allow pets I guess too... because I heard so much barking and opening of doors as I was literally next to the front door. I wish I could have been moved and maybe they would have moved me, had I said something but I didn't. I realized late that it is a 3 ☆☆☆ hotel. Very disappointed.

Business_and_leisure Family

10/10

Exceptional

05 Sep 2025

Fattima

Clean rooms and safe area

Business_and_leisure Partner

2/10

Poor

28 Aug 2025

Jonathan

Someone broke the window of my truck and took some things from inside, poor lighting in the parking lot

Business

6/10

Pleasant

19 Aug 2025

SAMANTHA

Microwave was broken, inside, and was dirty. Bathroom doirframe had mold. Medium length black hairs on bedding and floors. My online booking reservation said queen bed, upon arrival was informed they dont have any?

Business_and_leisure Self

10/10

Exceptional

11 Aug 2025

John

Friendly staff,they work with you needs more light in back parking lot

Self

2/10

Poor

11 Aug 2025

Phil

No coffee had to ask for a remote.

10/10

Exceptional

03 Aug 2025

Herman

Great spot

2/10

Poor

28 Jul 2025

RAFAEL

THEY GAVE MY RESERVATION TO SOMEBODY ELSE
AND THE FRONT DESK SERVICE IS TO POUR SO I HAVE TO LOOK FOR ANOTHER HOTEL AT MIDNIGHT WITH MY FAMILY !!!!!!!!

Friends_and_family Family

2/10

Poor

19 Jul 2025

Gregory

I had an okay experience, the rooms were standard they had roaches, and roach bait all around the room. It was noisy staff I interacted were rude

4/10

Poor

10 Jul 2025

velma

Parking lot was extremely dark. It always smelled like marijuana in the check in area and elevator. Our room was so humid that everything felt wet. Walls were dirty. Refrigerator was rusted. The bathroom sink was dirty. The shower curtain wouldn’t stay closed cause the rod was bent downward. People above us were extremely noisy. Dripping from the ac above us was hitting our ac. Will not stay again

Business Partner

2/10

Poor

07 Jul 2025

Jasmine

The room was filthy couldn’t stay in the property the room smelled like roaches and urine.

Leisure Family

2/10

Poor

06 Jul 2025

Amy

They gave us key cards to a room that was already booked. Can you imagine how awkward it was to walk in on a stranger sleeping? And when I brought it to the staffs attention, all they said was “sorry no refunds”

Leisure Family

2/10

Poor

26 Jun 2025

Yolanda

Not a good experience. Don't recommend this place

Partner

10/10

Exceptional

16 Jun 2025

Eduardo

Great staff and accommodations.

Leisure Self

6/10

Pleasant

07 Jun 2025

Abigail

I didn't like

6/10

Pleasant

06 Jun 2025

Elvira

Parking lot is dark with really no lighting and the hotel has a urine smell

Business_and_leisure Self

8/10

Excellent

06 Jun 2025

Ernest

Great price for my needs!

I was traveling for one night only and WoodSpring Suites was perfect for my needs!

Friends_and_family Family

10/10

Exceptional

05 Jun 2025

keishon

Nice 👍🙂

Business Partner

2/10

Poor

27 May 2025

Laura

Took 30 minutes for someone to come to reception, then when I tried to check in they had to go find a room keeper to makes sure a room was available. That took another 30 minutes, only to find out a room with the specs I requested wasn’t available. I’ve requested a refund and was told by staff itll be 3/5 days which I expected.

2/10

Poor

25 May 2025

Ramiro

The room was in poor condition my refrigerator was all rusted and dingy the shower was falling off wall and room smelled dirty had to buy air fresheners and candle. The hallways looked very dirty and property has trash all around. People were hanging outside and walkways onto elevators were stained and nasty. I had nowhere to go or else I would of left never again

Leisure Self

8/10

Excellent

22 May 2025

braulio

It wasn’t the greatest customer service. I went to get the key check out and the guy at the counter was very abrasive against me.

Friends_and_family Family

10/10

Exceptional

22 May 2025

Fattima

Easy to park, staff was helpful

Business Family

4/10

Poor

11 May 2025

Cynthia

Nothing worked inside the room but was too tired to complain about it. Tv had no remote for tv and the room only had a sheet as a blanket. In the restroom all they had as complimentary was a bar of soap nothing to wash your hair with nor tooth paste

Leisure Partner

2/10

Poor

08 May 2025

Zaniath

Horrible and dirty

Partner

2/10

Poor

07 May 2025

George

Unfortunately the floor i was assigned smelled very bad like a resturant...canceled the booking...

Leisure Family

6/10

Pleasant

06 May 2025

Thomas

better not

Business Friends

8/10

Excellent

02 May 2025

Isabel

It was good. Prices a little sterp

2/10

Poor

29 Apr 2025

Julian

Got assigned a felty room, bathroom sink broken, bath tub rusted off, fossets at both sink and bathtub felty, refrigerator all rusted

2/10

Poor

26 Apr 2025

SALLY GUADALUPE

Llegué terminado las compras y en ningún momento me abrieron para poder hacer el check in por lo tanto no me pude hospedar en ese hotel y tuve que buscar a esa hora otro lugar.

Friends_and_family Family

2/10

Poor

25 Apr 2025

Jesus

Its very dark outside no good lighting. It smelled.

Leisure Family

10/10

Exceptional

23 Apr 2025

Daniela

está muy bien sólo para dormir y llegar a tiempo al aeropuerto :)