Name: Motel 6 Jackson Tn
Address: 1965 Hwy 45 Bypass, Gulf Shores, 38305, US

4/10

Poor

03 Aug 2026

Steve

Utd6s5uv06f o fi v 86f I foyd

2/10

Poor

01 Aug 2026

Kaylee

I stayed here last night, and it was one problem after another. When I first checked into my room, there was a terrible smell and a leak in the bathroom. I asked for another room, only to find bugs crawling on the windowsill. They moved me to a third room, but when I came back later that night, my hotel room door was standing wide open. I have no idea how long it had been open or if anyone had been inside.

At that point, I didn’t feel safe staying there, so I gathered my belongings and left. Between the smell, the leak, the bugs, and the security issue, this was one of the worst hotel experiences I’ve had. I would not recommend staying here.

2/10

Poor

30 Jul 2026

Steve

Ice machine works and they have a great maintenance man but a real pain in the ass if you leave cause you going to get another key every time one time 5 tries and they look for any reason not to give deposit back so beware

8/10

Excellent

30 Jul 2026

Donnie

Ice machine can’t keep up with demand

6/10

Pleasant

29 Jul 2026

Steve

No. Pool

2/10

Poor

27 Jul 2026

Helen

Our room had not been cleaned and then the room they moved us to had no a/c unit or a screen on the window.

2/10

Poor

25 Jul 2026

Mostafa

I had a very disappointing experience at this Motel 6. The room was not clean, the overall property appeared poorly maintained, and it did not feel welcoming. The bed was uncomfortable, and the bathroom could have been much cleaner. The level of cleanliness and upkeep was far below what I expected.

Customer service was also lacking, and the overall stay did not provide good value for the price. I would not stay here again and would not recommend this location to others. I hope management takes steps to improve the cleanliness, maintenance, and guest experience.

6/10

Pleasant

20 Jul 2026

Tyquann

Just make sure the bed clean n no bugs

Self

2/10

Poor

20 Jul 2026

Malik

Very dirty , bed sheets were stained and there were bugs. Floors and beds were also a little moist I’m almost certain from ac.

Self

4/10

Poor

19 Jul 2026

Juan

I know we should never compare a 5 star but there’s lots of motels 6 that are pretty amazing this one was horrible we got a king and the lady told us we have 2 beds we didn’t need the other one she said it was an upgrade well we didn’t want that upgrade you basically downgraded us from a king to a double but we were tired and we had a reservation already there so we went to the room it was a horrible smell of mold and just dirt we got there and there was a bug in the bathroom and the door doesn’t even close the beds were super hard and stained I out the other blankets from the other bed on top of the one we used so we could have a better cushion the smoke detector was not and it was on top of the microwave. There was pubic hair on the shower. It was just not a very nice day and yes, we only paid $55 but I’d rather spend 1050 more dollars for a better stay and they tell you also that you need a $20 deposit that you will get in the morning and that’s not true. You don’t get in the morning. You have to wait.

Partner

4/10

Poor

17 Jul 2026

Corey

The hotel is actually 2. The parking lot was very dark if you weren't able to park right under the light. The entrances are not well identifiable. I went into the wrong lobby because there were no signs. There is not a human at either hotel, but a kiosk zoom type check in-out. Once I was directed where to go to check-in and got through the maze of halls between the 2 hotels I talked to the same person through the kiosk to check-in. I don't know why they couldn't check me in at the other one.
Once I got checked in they wanted $20 for a deposit. I had already prepaid for the room. When we got to the room, as soon we opened the door we heard the chirp of the smoke detector just inside the door. It was also hanging by the wires-not attached to the ceiling.
I went back to the kiosk and there was a different person on the screen. She was pleasant and quickly got us a different room. When we got in that room it was nice and clean. The bath had a walk-in shower with glass doors, problem there was the glass wasn't sealed to the base at the bottom so water was surrounding the edge of the shower and toilet. As we left the room to check out I noticed the smoke detector in this room was tightly wrapped and covered by a shirt or cloth.like they painted the ceiling and forgot to uncover it? Upon checkout you just drop the key off in the jar. Unlike the other hotel on this trip that asked for a deposit and returned it the same day, it was 4 days before showing a credit.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Patricia

A very decent hotel for the price. Quiet and safe. My only issue is that whatever floor cleaner they are using leaves a sticky residue on the floors. I do love that there is no carpet, though! Floors just need to be rinsed with water.

4/10

Poor

13 Jul 2026

Lora

Kiosk used for check in was unexpected. No staff on-site felt odd. Room was poorly lit and furniture was dirty. AC took all night to cool. Door had to be pushed hard to lock deadbolt. I would not stay again.

Pet

2/10

Poor

12 Jul 2026

Camry

My door didn't lock and the TV took forever to turn on.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Laquentin

Needs better communication

Self

8/10

Excellent

07 Jul 2026

darryl

Ghetto Hotel

Partner

2/10

Poor

06 Jul 2026

Detra

My expectations were already set low, given that this was a Motel 6 but I wanted to be optimistic and keep an open mind.

Pros: 1. Close to the highway. 2. My car didn't get stolen or vandalized. 2. My husband and I managed to fall asleep and get rested enough to leave ASAP in the morning.

Cons: where do I start?! The property was not well lit, in the lobby nor parking lot. Dark, grimy, and grungy lobby with no AC, no front desk attendant, sticky, dirty floors and carpet. We arrived just before midnight and checked in with a virtual kiosk attendant. Surprisingly, no issues with the check-in process and it was my first ever experience with this method.

We reserved a nonsmoking room with a king bed. Instead, we were given a room with double queen beds, sticky floors, dirty linen, poor lighting, loud AC unit, and filled with the smell of cigarette smoke. I attempted to call the front desk and that was a joke/not applicable. Phone rang but no answer.

This room SCREAMED \"hourly rate\" and \"streetwalker/hookup meeting spot\"...I'd hate to see how bright it would light up with a DNA blue light!! I slept in my clothes and shoes on top of a blanket from my car because I didn't want anything from that room touching me!

It's also pet friendly and I heard so many large dogs barking throughout the night. I almost thought I was in a kennel!!...which probably would've been cleaner and better than this place. If only I could give it NEGATIVE 100 stars!! NEVER AGAIN!

Partner

4/10

Poor

04 Jul 2026

Tom

The kiosk/video check in was OK but there was no one on site that we saw. The room seemed to be half completed. Hardly any lights and one didn't work. There was no chair in the room. The A/C was terribly noisy and there was a lot of noise overall. Dogs barking in the middle of the night and what sounded like a couple fighting , yelling throwing or hitting things at 2:00 am.

I'll never stay there again.

Partner

4/10

Poor

04 Jul 2026

Wendy

The problem was the airconditioner was old or not well maintained that it didn't work very well. Was too hot to sleep in the room so I went to sleep in my car with my toddler with the air conditioning at full blast. I paid for a king bed but was given 2 queens instead.

Friends_and_family Family

4/10

Poor

04 Jul 2026

Jake

Stains on the pillows and couch. Power cord was missing from the tv. There was a cigarette smell in the room. I did not see any staff at the facility except someone on a videoscreen in the lobby. When i asked for more towels and a power cord for the tv they told me someone would come to the room to help but nobody did.

Partner

4/10

Poor

04 Jul 2026

Austin

To start off, Im not a stranger to $50 hotel rooms. I get that youre signing up for a dirty, dingy, noisy, smelly experience. However, you need to at least put an employee in the hotel.

Checking in via video call is a no go. Its awkward. The sound quality is extremely poor. If anything goes ary, its hard for the clerk to do any crowd control.

There was no one in the building. Calling in sends you to a call center. I had to go to the hotel next door to get anything useful.

First room assigned to me wasnt finished being cleaned at 9pm. Unflushed toilet. Trash everywhere. One bed missing sheets.

Second room was finished, but the sheets had cigarette burns and the smoke detector was covered with a plastic bag.

The reality is they dont want to staff this building. It doesnt work.

Self

10/10

Exceptional

02 Jul 2026

B R

O

10/10

Exceptional

02 Jul 2026

Jessica

Everything was good they treated us real real nice we didn’t have no problems

Self

6/10

Pleasant

25 Jun 2026

JERRY

Ok for the price

Family

8/10

Excellent

25 Jun 2026

Tina

Excellent stay no issues very quier

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

David

The hotel is old, but the room was clean. I was caught off guard when I had to talk to someone through a machine to check in. I would have preferred a real live person, in person. The batteries on the tv remote were dead. Small things like that bother me a lot. I had to track someone down to get batteries. It just had the feel of profits over people. Probably wouldn’t stay there again if there are better options in the same price range.
.

Self

6/10

Pleasant

19 Jun 2026

Pilar

The check-in process was very intresting. They had a machine and the check-in was done through that machine via video call style. It was very impersonal. I prefer in person interaction.

Self

8/10

Excellent

11 Jun 2026

Joshuah

Staff is great and most of the rooms stay clean

Partner

2/10

Poor

10 Jun 2026

Jaydon

The ac didn’t work In the room the electronic check in wasn’t good because you couldn’t hear barley anything, it smelt weird like a sour smell and right outside of my hotel room there was just piles and piles of trash. The beds are only about 1 inch thick like the ones from a jail cell

Pet

4/10

Poor

09 Jun 2026

Tom

Online description of hotel was misleading, it was hard to find, put address in GPS and it took us two miles south of actual property.
Most of all did not feel safe!

Friends_and_family Friends

8/10

Excellent

07 Jun 2026

Tony

I loved the stat

Partner

6/10

Pleasant

02 Jun 2026

Carrie

We checked into the motel 6 the evening of 5/29/26.

2/10

Poor

31 May 2026

Richard

The place was a dump

Self

10/10

Exceptional

31 May 2026

STELLA

Quiet motel nice bed.

2/10

Poor

29 May 2026

Jeff

I got two rooms. Room 1 was OK. Room 2 smelled terrible when the door opened. It was quickly changed out for another room equally unfit as the was a bag of laundry and the room had not been cleared for guests.

Family

2/10

Poor

26 May 2026

Tamie

Avoid this one at all costs, its dirty, buggy, the ice machine leaks all over the floors, there is no real person just someone talking to you thru a kiosk, and the hallways stink like pot. Then they charge you a deposit, which they claim they didn't receive when you ask for the deposit back. Disgusting hotel should be condemned.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Joshuah

Good staff even through the monitor, clean room. Can't control the residents but it's not there fault. Overall good stay

Partner

2/10

Poor

21 May 2026

Kevin

Room was dirty

10/10

Exceptional

20 May 2026

Givonni

Clean room

4/10

Poor

19 May 2026

Richard

Parking lot has traffic all hours of the night.. there is no pool on this property.. room service sucks had to go ask for clean towels twice in a 7 days. Hotel has roches and smells like cigarette smoke through out the hotel hallway.. You talk to a kiosk checking in and have to go to the connecting hotel which is worse just to speak to someone.. had to get another week cause off work and they charged me more then I paid for the first week and said that they couldn't give me the same rate ..

Business

8/10

Excellent

16 May 2026

Yvonne

Parking was fine. We didn't use the pool

Partner

2/10

Poor

16 May 2026

Shelly

Not worth the money TV in the room didn’t work

Partner

2/10

Poor

15 May 2026

Tamie

Dirty nasty hotel had bed bugs! People standing around smoking pot in the hallways!

Friends_and_family Family

10/10

Exceptional

12 May 2026

Payge

Clean room the staff was great always parking

Friends_and_family Family

4/10

Poor

29 Apr 2026

Patti

It was in the back of a building. Hard to find.

2/10

Poor

26 Apr 2026

Krista

Floor incredibly dirty. It’s a new kiosk sign in so unable to tell anyone that the smoke detector in hall needed battery replaced. Beeped all night. Walls had something dirty Orange slimy on them. Smoke detector in room pulled down. Hair all over shower.

Family

8/10

Excellent

26 Apr 2026

Tatiana

I stayed here on Tuesday morning and Saturday morning. My first stay my microwave did not work and the second stay my blankets smelled like cigarets. The rooms were overall cleaned but I had put that I am staying with 3 people and one child under 5. I wished the amount of toilettes and towels reflected the number of people staying in the room. Check in was also very quick and in a kiosk style. The 20 security deposit caught me off guard because that was never advertised during the booking.

Family_with_children

6/10

Pleasant

25 Apr 2026

Kevin

I booked because of the price and I got what I paid for. I have never been to a hotel with an automated desk check in.
But this hotel has that.

Family

2/10

Poor

20 Apr 2026

Q

Didn't get the room I reserved

10/10

Exceptional

19 Apr 2026

B R

Great places to stay
Thank you for having me

2/10

Poor

13 Apr 2026

Demetrius

Soon you wake in the hotel it has a smell. The stuff was ok , the room was not clean had to clean it myself

Partner

10/10

Exceptional

12 Apr 2026

Q

Close to all the best restaurants

10/10

Exceptional

05 Apr 2026

B R

Did not get in

Self

10/10

Exceptional

05 Apr 2026

Q

Everything was perfect

Self

10/10

Exceptional

05 Apr 2026

Kimberly

Great price and staff is very friendly

2/10

Poor

26 Mar 2026

Michelle

Kiosk check in. Seems as there is no actual staff on the premises. Which only proved it by several people outside in the atrium right next to the reception kiosk smoking weed after being told this is a none smoking facility. What a joke. The whole place is sketchy and stinks. Lights only worked in half the room, toilet was like sitting on a rocking horse. We reserved a king bed and got 2 doubles. We didn't even stay 30 mins before we hi-tailed it out of there. Did not feel safe at all, not in the hotel or sitting in the parking lot. Do not stay here!

2/10

Poor

22 Mar 2026

David

I honestly wouldn’t let my dog stay there! It was very very sketchy. Couldn’t sleep. Too much noise

2/10

Poor

20 Mar 2026

Abraham

I booked the room for my son and the hotel REFUSED TO HONOR THE RESERVATION!! Still waiting for my refund!!!

10/10

Exceptional

24 Feb 2026

Givonni

Wonderful all around

Partner

2/10

Poor

10 Feb 2026

Matthew

Firstly no effort had been made to clear the heavy snow and ice except from the immediate entrance. The car park was like a skating rink and dangerous. Hence I pulled up the ice covered slippery ramp to unload at the entrance, had to reverse back down is was so slippery. Secondly there were several dog craps right next to the entrance - not cleared by the morning - I counted 6. Thirdly the check in electronic booth with remote person made if feel like a prison with a warder. Fourthly the room was underequipped not like in the photo - no chair and no couch - insufficient space to put down clothes or a suitcase - the lighting was dim and insufficient - adding to the prison cell feel. Would not go there again

Leisure Self

2/10

Poor

09 Feb 2026

Dillon

Booked a no smoking room and was given a smoking room hardly any amenities and paper thin walls

Business Family

8/10

Excellent

05 Feb 2026

Brian

Decent room for the price.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Chandra Y

Beautiful experience! The staff were all super sweet and professional. So the check in was very different and interesting; There is a kind person on a video Kiosk screen that will assist you with check-in, but thankfully there are also sweet and kind people that are in physically in the building to help you, and the room was fine. Thanks!

Business Self

8/10

Excellent

24 Dec 2025

Jerry

Room was good for the money and for a one night's stay .

Leisure Partner

6/10

Pleasant

11 Dec 2025

Stephanie

The room was great but the customer service wasn't. An employee there tried to add a $20 cash fee to the booking. She claimed there was always a fee. But I've used this motel before with no cash fee.

2/10

Poor

10 Dec 2025

Qizhen

kept asking for $20 deposits, which is suspectable for stealing credit card information… and, no pillow

Self

4/10

Poor

08 Dec 2025

Amy

Place was hard to find and shady. Check in was with a person on a computer screen. The room was ice cold and only had a thin blanket on the bed. Bed had hair in it, mattress was disgusting, mold on shower curtain, no shampoo or body wash, no hair dryer, no tissues, no coffee pot in room. If we hadnt gotten in so late and werent literally just there to sleep for a few hours, we would have gone somewhere else. Please do not stay here. It was not worth even the $60 price tag.

Leisure Partner

2/10

Poor

02 Dec 2025

Neil

No actual front desk clerk, I talked to someone over a screen. Floor in room was sticky. Bathroom floor was buckled from water damage. Multiple fire alarms were chirping due to batteries dying. MULTIPLE fire alarms. Overall, one of the sketchiest places I have ever stayed. Do not ever recommend.

Self

4/10

Poor

30 Nov 2025

Tom

It was supposed to be a handcap room the tv didnt work. We had to change rooms to get a working tv. The first room they tried to change us to smelled of cat urine so we spent our second night with no tv. By the third and last night we were moved to room with a working tv and a somewhat lower bed.
I had to have step stool to get into bed.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Gwendolyn

Great

Friends_and_family Family

4/10

Poor

28 Nov 2025

Hunter

Tv reception was horrible shower was filthy when i went to check in it was like pulling teeth took almost a hour for them to figure out my reservation stuff staff wasnt helpful and the whole motel smelled like Marijuana badly do not recommend booking

Leisure Partner

2/10

Poor

25 Nov 2025

Phillip

Kiosk check-in horrible. Guest support nonexistent. Room not in good repair. HVAC horribly loud. Exterior poormly maintained.

10/10

Exceptional

22 Nov 2025

Dexter

Katy was. Great!

Business Self

8/10

Excellent

17 Nov 2025

Dexter

Easy parking

Business

2/10

Poor

06 Nov 2025

Sue

This place was terrible.They had plastic on the mattresses and the sheets all had holes,trash piled up in the hallways it was so bad.I couldn't even stay

Business_and_leisure Self

2/10

Poor

28 Oct 2025

John

Dirty

Leisure Self

10/10

Exceptional

28 Oct 2025

Tina

Plenty of parking

Friends_and_family Friends

4/10

Poor

20 Oct 2025

Lynn

I will start with the good. The interior of the room I stayed in was clean updated, and well cared for. That was the only good part of this stay. I booked it early because I have a bad back and had a lot of luggage and was requesting a first floor room for check-in near a door. The time I arrived, the woman who was not even there on site- she sat in some machine somewhere - cannot find the reservation. Didn’t save me a room. Exact opposite of the Motel 6 I stayed in the next night where it could not have been better staffed by one woman. The place was rundown. There were no lights in the parking lot. There were all sorts of “characters” around. It was a no smoking floor yet marijuana wafted out of doorways, and I mean thick clouds! It’s a shame that the interiors were redone and upgraded, but they left the outside such a total dump. And one poor woman who was running the front property had to come back and help the woman who is sitting in a machine somewhere, not at the desk because there was no one at the desk.. I don’t want to walk into an already seedy looking place and not finding anyone there at the desk because it makes you feel even more unsafe about the place you’re staying in !

2/10

Poor

19 Oct 2025

Kenntric

My stay was terrible d I want my money back or y’all will be reported

Leisure Self

2/10

Poor

15 Oct 2025

Cristiane

My room was infested with roaches , and my son room was filled with bed bugs , he woke up with his body full of bites . Room 152 and 153

Leisure Family

6/10

Pleasant

13 Oct 2025

Dominic

Check in. I didn’t think it was true but there really was a guy on a kiosk. Wow 2025😂

Leisure Friends

2/10

Poor

13 Oct 2025

Stephanie

Made a reservation 5 days prior to visit. Arrived on site and they were sold out and had no reservation for me - even with me showing my confirmation!
I was not the only one. Another man in the lobby had exact same issue, only he had reserved 1 week in advance.
STAY AWAY!

Leisure Partner

2/10

Poor

13 Oct 2025

Mark

It was terrible all the way across the board top t

It was not a good stay. I had to talk to a guy on a kiosk machine and we couldn’t understand each other. Once I got to the room it wasn’t cleaned, so I had to go back down four flights. I get this room and leave. I come back to a few dogs barking and wake up to a roach crawling on the floor.

Friends_and_family Friends

4/10

Poor

12 Oct 2025

Cassundra

Poor Condition

Leisure Friends

2/10

Poor

12 Oct 2025

Calisa

Not very clean the staff on the property was ok but they lost my reservation some how and when I arrived my room wasn’t ready. I was told I was set to go when I came back but they lost my reservation. The whole situation was not a good look. With the kiosk and the people from another country communicating I don’t know what’s up with that. It was all bad for me.

Leisure Friends

10/10

Exceptional

12 Oct 2025

Michael

Good room

Business_and_leisure Family_with_children

2/10

Poor

12 Oct 2025

Sheila

Terribly Aweful. Non-working phone & TV in room, Bathroom Stall filthy. Rude Kiosk check-in procedure where I was called Gay, a man, a Mom, etc by extremely RUDE Kiosk Clerk. Felt unsafe in room as if being watched by someone. The actual Staff I spoke with were extremely Nice & were trying to rectify & make up for fiasco even though they were not at Fault & were obviously being overworked. One older African American Lady was being run ragged as well as the others but kept her Demeanor, Character & Professionalism intact by going above & beyond her Job Description by jumping in & trying to help, not only myself, but other Guests she felt needed her assistance. This Lady, as well as the Lady Day Clerk & Lady Night Clerk are all to be commended & in my opinion, deserve High Raises & Bonuses. I wish I had gotten their names, which was totally unlike myself and my Professionalism. I would gladly have given them all a Great Tip had I been in a better Financial position to do so. Those Ladies showed Professionalism & are TRUE Ladies in every sense of the word. After being moved to a new room, I discovered there was no TV Remote in the room & the door didn't lock due to being jimmied open. The Day Clerk curtiously moved me to the other side of the Dual Hotel. After having to be moved to another room again, I am finally in a Nice room & will see how the rest of stay will go. I am confident it will be Fantabulous with said Ladies on the Job. Review by 'Blessed Angel' & Love to ALL!

Leisure Self

4/10

Poor

11 Oct 2025

Lawrence

Poor service

Leisure Family

10/10

Exceptional

08 Oct 2025

Breanna

It was great

Family_with_children

8/10

Excellent

06 Oct 2025

Alvin

Just stayed in my room.

Business Self

4/10

Poor

05 Oct 2025

colby

The bathroom had pubic hair on the toilet and in the sink. There is also what looked to be vomit dried onto the door along with blood smears. Also there was what looked to be Ash on the corners of the bed frame. The sheets didn't look like they were changed, it only looks like the bed was made. I was too tired and it was too late to do anything so I just slept in the clothes I had on and left early as I could. I have pictures of everything.

Business Self

6/10

Pleasant

03 Oct 2025

Beverly

The room and lobby we're clean but the outside parking lot is littered with cigarette buts, trash all around.

Leisure Partner

8/10

Excellent

28 Sep 2025

Justin

Slow get checked in. But room was very clean and all amenities works..

6/10

Pleasant

27 Sep 2025

Tim

Safe parking close to shops for shopping

Business

10/10

Exceptional

24 Sep 2025

Brenton

Tried to check in and they couldnt find reservation so no room for the night

Friends_and_family Family

2/10

Poor

13 Sep 2025

Valerie

Poor

The floor and bathroom was dirty the bathtub was nasty had hair everywhere the whole room was nasty except the bed roaches and all

Friends_and_family Family

6/10

Pleasant

13 Sep 2025

Hollie

There was poop in the toilet and the room and bathroom was just nasty I had to clean the room myself

Leisure Partner

4/10

Poor

11 Sep 2025

lisa

Location was sketchy
Too many people not staying looking in cars
Felt unsafe and left

Self

2/10

Poor

10 Sep 2025

katherine

Video check in sucks the room was dark the room smell like cigarettes it wasn’t a nonsmoking room

Leisure Partner

6/10

Pleasant

10 Sep 2025

Nicole

Just ok overall. Cleanliness was so so. The hotel is set way in the back around other hotels that are also budget oriented. Check in was with a robot/video kiosk streaming to India (I think). Efficient enough, but was odd to me. I did not see a live staff member for two days.

Leisure Partner