Doubletree By Hilton Hotel Jackson

6/10

Pleasant

26 Apr 2026

Elma

The front staff was amazing.the room, was not up to expectations. Had to call about stopped up tub and it was dirty . Tub needs replacing or redoing. Another person had to call to have her tub cleaned. Was given two complimentary breakfast vouchers for our experience. Chose to leave for other reasons. Only stayed one night. Booked through third party . Surprise fees were parking and a $200 hold on my card for incidentals. , fees fur WiFi. Am accustomed to Hampton who provides a mini fridge and continental breakfast. Location was the selling point but it worth it when you have to pay for anything that is usually provided even at the small motels . Not impressed with hotel. Front staff was the greatest

Friends_and_family Friends

6/10

Pleasant

25 Apr 2026

Peggy

Room was clean. I booked a river side room and was put in a cityside, when I reminded them they changed it. View was breathe taking. 😀 Had to pay for parking which I had never had to do before 😞 should be included with your stay? Then I was under the understanding that buffet breakfast was included and was brought a bill for $42, for some scrambled eggs, bacon and yogurt for me and a yogurt, bacon a piece of sausage for my grandaughter? $42 ???? Location and view is not worth that, sorry.

Family_with_children

10/10

Exceptional

24 Apr 2026

Edwina

Enjoyed the breakfast buffet and price.

Friends

2/10

Poor

22 Apr 2026

Mary

Our room was so nasty we left and drove home. Mold, stained carpet and the smell on the whole third floor was musty. The front desk told me they knew that room was in terrible shape.

Partner

6/10

Pleasant

21 Apr 2026

Kenneth

The hotel needs some major updates in carpeting, fixtures, and more. Much less than was expected by the cost of the room.

2/10

Poor

19 Apr 2026

Robert

Incredible City View!!!! , but probably one of the worst Hiltons I’ve ever stayed at. Terrible condition, Mold, tons of damaged furniture, terrible bathroom, not great beds, no coffee in the room, nor was there a decent coffee station in the lobby. I usually stay at Hiltons, but in this case I should have just stayed in the Motel 6 down the road. I obviously payed for the view because all I really got out of it.

Partner

6/10

Pleasant

18 Apr 2026

Ruben

The property is showing it’s age. The location is central to many downtown locations.

The parking is confusing as to what free to use vs paid to use. Thankfully the valet was helpful.

The property shares footprint with Ruth Chris steakhouse. That is the best reason to stay

Partner

10/10

Exceptional

14 Apr 2026

Kara

Loved the location & the amenities

Family_with_children

6/10

Pleasant

13 Apr 2026

KEIRA

The staff was Awesome. The hotel is dated and there was a stench in the hallways and room. My bathroom sink only the hot water worked snd the shower was draining extremely slow. However the room and hotel common areas were clean.

6/10

Pleasant

11 Apr 2026

Kimberly

Average hotel clean .. staff was fine .. just felt older and dated.

Partner

2/10

Poor

11 Apr 2026

Stacy

The property is over priced for the quality of the building. The elevators are old abd

10/10

Exceptional

10 Apr 2026

Anual

N

4/10

Poor

09 Apr 2026

Jonathan Luis

Claims to have street parking but there’s none
Thin walls
Ants
Beds are not queen sized

Partner

4/10

Poor

09 Apr 2026

Barnaby

The staff were all super nice and accommodating, no issues there… but the rooms are super moldy I had a hard time breathing at night and woke up really congested. Mold in the picture frames, the shower curtains, the tub… water sometimes don’t get hot.

The pool did look great but the weather wasn’t good for it. I’d stay somewhere else if you are sensitive to mold.

4/10

Poor

08 Apr 2026

Derek

Came and visited Jacksonville for the first time on vacation and stayed here for 6 days, along with a friend who stayed in a separate room. We loved the location, riverfront view and pool area. The staff were very friendly and helpful. However, this hotel needs work and upgrades, to put it kindly. Here are a list of inconveniences that we both found very annoying: my friend was unable to receive hot water during his showers regularly, my sink clogged and was also leaking all over the bathroom floor, my room key lock had to be fixed and they charged me $152 for parking for 6 days. And last but not least; there was NO water machines and the ice maker did not work. We are both very simple men from the Midwest who were just looking for the necessities and don’t like to complain. I was pissed on numerous occasions by these inconveniences. Above all, this hotel has very friendly and helpful staff with much potential. But overall, it was a disappointing experience.

10/10

Exceptional

08 Apr 2026

Hattie

Clean room

Partner

2/10

Poor

06 Apr 2026

Kyley

Pictures are better then hotel itself!

10/10

Exceptional

05 Apr 2026

Keyshla

Love this hotel

10/10

Exceptional

04 Apr 2026

Zhanye

Everything was clean , I felt safe while traveling alone. I only dislike that I only had cash & I asked to person at the breakfast if she could save my bills for the week she said no & I noticed she never gave me change bac but whatever

Self

6/10

Pleasant

03 Apr 2026

Darian

Our room (1002) was really dated. But the view was beautiful

Partner

6/10

Pleasant

29 Mar 2026

Calli

No mini fridge in room, hotel staff was friendly and nice, maintenance was great.

Partner

6/10

Pleasant

27 Mar 2026

Kirsten

Definitely outdated! For this to be a Hilton property and the location that it’s in, I was expecting better. The room I was in wasn’t the best. The bathroom was small, there was no refrigerator and the walls were thin. I was very disappointed.

Partner

4/10

Poor

26 Mar 2026

brittney

The rooms were disgusting and old and ran down. There’s no fridge in the room. There was literally paint on the carpet old fingernail in the corner. The tub look like it had rust in lime all in the shower.

Friends_and_family Family

4/10

Poor

24 Mar 2026

Prince

Absolute misrepresentation of what the pictures look like or the acclaimed 4-Star hotel classification. The entire property is old and could use a total renovation (particularly the scary-old elevators). Rooms are tiny and look so old as well. The restroom sink is outdated in size and style (a tiny flat surface sink with a wooden bottom stand with doors) and also had a bad smell. The television is probably the most annoying mess of the lot (perhaps the last straw that triggered this review) - a completely outdated TV from the 90s that has no semblance of modernity and you would find better quality televisions laying on the streets than the ones in the rooms. TIP: If you keep such TVs, add a channel booklet to help guests find channels.

Other ridiculous takeaways:

1. Charging $100/day incidental deposit

2. $22/day self-parking

3. No refrigerator or microwave in rooms

Family_with_children

6/10

Pleasant

24 Mar 2026

Heather

This is a very old hotel, shower leaks, carpet is dirty. Not a comfortable stay.

Family

10/10

Exceptional

23 Mar 2026

Desiree

Staff was super friendly and very accommodating! Not to mention that view! 😍 We will definitely be back.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Tsegabirhan

Bathroom need remodel

4/10

Poor

23 Mar 2026

Christine

The valet was amazing. My husband was in a wheelchair and was very helpful. The rest was terrible. Room was very dated. As clean as housekeeping would ever get the dated room. The bed was a nightmare. Not sure I have ever tried to sleep on anything more uncomfortable. Then the 1am wake up of someone trying to get in our room was the worst.

Partner

10/10

Exceptional

22 Mar 2026

Chasitie

Clean room

6/10

Pleasant

22 Mar 2026

Creosha

hot tub water wasn’t hot, the room looked old paint was peeling off the wall, the tub water wouldn’t go down the drain, charge you for parking each night you stay.. wouldn’t book this place again…

Partner

8/10

Excellent

22 Mar 2026

Shelby

The room was decently clean, just a little wear and tear with the furniture and bathroom. Overall good.

Partner

10/10

Exceptional

22 Mar 2026

Nichol

Good place to stay, parking is alittle on pricey side. But all in all good place to stay.

Family

2/10

Poor

22 Mar 2026

Justin

Terrible, had a kid with us, the whole place smelled like weed the whole time, bathroom was junk, both the shower fixture and sink fixture were broke, all things in the bathroom were rusted, door had molded caulk around it, thermostat on wall was hanging off. No luggage racks to take luggage to the car, to be a Hilton they should invest the money back into the rooms

Family_with_children

6/10

Pleasant

22 Mar 2026

Anthony Jermaine

Make sure you get the room you requested I had a issue with that not correct room I recommended

Self

6/10

Pleasant

21 Mar 2026

Heather

Room was clean but outdated. There were multiple new and old water spots on the ceiling. Great staff and location!

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Priscilla

Breakfast NOT worth $20.00! Just a standard buffet usually costing between $8 to $10 anywhere else

8/10

Excellent

19 Mar 2026

Tekeda

My stay at the DoubleTree was wonderful. From staff, to the room everything was great. But I did notice in some areas where renovations could possibly take place for a better point of view. They aren’t as noticeable but still should be attended to

Self

2/10

Poor

17 Mar 2026

Kelcey

Hotel rooms could really use an upgrade. No microwave, no fridge. Bathrooms are outdated. Rooms are outdated.

Self

10/10

Exceptional

15 Mar 2026

Rita

Nice customer service 👌

6/10

Pleasant

15 Mar 2026

Elizabeth

The location of this hotel was very convenient and the view of the river was amazing. However, the room we stayed in was very “tired” and needed some TLC.

Partner

4/10

Poor

15 Mar 2026

Leah

Very old and outdated, chairs by the pool mostly all broken, bar outside, but not functional. Staff was friendly, nice river walk to walk on. Ruth Chris steakhouse attached but steaks were very average.

Family

6/10

Pleasant

14 Mar 2026

SCHERRY

The rooms were clean. The carpet was stained and its dullness allowed the age to become more apparent. The tub had a steady loud drip, wall paper was peeling back, no refrigerator in our room, and water stains on the wall from apparent water leaks. We did however have a nice view on our balcony of the River and Jax. House keeping was very accommodating unlike the front desk staff. The breakfast was very undesirable and the kitchen had a difficult time keeping the buffet food filled. Quite honestly, We felt we overpaid for our stay....should have read previous reviews. Not ALL Double Trees are the same !!

Friends_and_family Family

4/10

Poor

13 Mar 2026

Keith

Hotel is outdated. No Mini fridge. Bathroom was small, water backed up in tub, tub and sink faucets were dirty and falling off, no room for toiletries in bathroom. Carpet in room was nasty and dirty. TV didn't work. Bugs (not naming what kind) were found in rooms and stairwell walls. Way overpriced!!

Family

10/10

Exceptional

13 Mar 2026

brieanna

The room was decent! Parking was nice and easy! The room had a nice view! Overall nice place to stay!

Friends_and_family Family

6/10

Pleasant

12 Mar 2026

Vita

Disappointed in our stay. Our Junior Suite was located on the eighth floor (827). This room is next to the elevator. The headboard of the bed is on the wall of the elevator shaft. That is what you hear anytime the elevator is used. In addition the room is closest to the bridge. So you hear the bridge traffic all night. And to top off our stay, it was garbage pick up night and the dumpsters are also kept on the ground below the room. They pick up the garbage at 4:30. So we got very little sleep over our two night stay.
So advise to be sure you have a room away from elevator, bridge and garbage.

Friends_and_family Family

6/10

Pleasant

09 Mar 2026

Adam

Cheaper hotel in downtown Jacksonville but hotel needs a total refresh is a very rundown hotel but for the money and the location it is a good stay in the Riverview is amazing

Self

8/10

Excellent

08 Mar 2026

Kim

My room was very well kept although others traveling with us did not have a good experience! My only critique is no fridge, no microwave in the room and the ice/vending machines on my floor was out of order and dirty! By the looks of it, they had been for a while! So no way to keep beverages I purchased cold, eventually had to toss them out!

Housekeeping staff was excellent and timely, didn’t have to ask or look for them! They were there by 8/9am.

Business

8/10

Excellent

08 Mar 2026

Ralette

Our first room had mold in the shower. They put us in another room and that was fine. Buffet breakfast was very good as was happy hour and dinner. We also went to Ruth's Chris which was excellent.

Friends

8/10

Excellent

07 Mar 2026

Iris

Nice

6/10

Pleasant

05 Mar 2026

Nancy L

The hotel room lack the appearance of being clean. The carpet in the room was badly soiled and the tub was in need of being cleaned and the slide strips replaced. I asked the maid to clean the tub and she did, but I never fel comfortable to bath in it, I washed at the sink my intire stay.

Self

10/10

Exceptional

05 Mar 2026

shirley

Everything nice

Family

8/10

Excellent

04 Mar 2026

Kelly

The front desk staff was amazing. Turner really helped us out a lot and was able to get us into our room early. She helped me with my Hilton rewards account. We ate lunch at the bar at the hotel. Rambo was our server. He was a one man show running the bar and taking food orders. He treated us like royalty. They were amazing. The hotel is definitely older and the rooms could use some upgrades. New carpeting and paint. But the lobby in common areas were great. Beds were comfortable. It would’ve been nice to have a refrigerator in a microwave in the room. For our leftovers. But overall, we would stay there again.

Friends_and_family Family

6/10

Pleasant

03 Mar 2026

Joshua Clayton

The rooms were dated and worn. I literally had paint flaking off the walls. Not small amounts, but large amounts of paint. Thay being said, the staff was incredible, and did their best to make up for a property that needed a lot of TLC.

2/10

Poor

03 Mar 2026

Samantha

I wouldn’t know how the property was, as my reservation was cancelled for “no show” bc I didn’t check in on the day I reserved, I paid in full up front for my room, my room should have still been available during my reservation period!

Partner

8/10

Excellent

03 Mar 2026

Marguerite

Staff was very friendly and helpful.

Friends

6/10

Pleasant

03 Mar 2026

Sindy

Not been updated. Initial room was musty and strong mold smell. I had to change rooms; second room was better but still not updated.

10/10

Exceptional

02 Mar 2026

Oliver

Very exciting

Friends_and_family Family

2/10

Poor

02 Mar 2026

Dannielle

Horrible they lied and stated my room wasn’t booked until the day of even though I booked it a week in advance

10/10

Exceptional

01 Mar 2026

Ashley

The room doesn't have a fridge that we could find, but check in went well. The staff were friendly and we had a good stay.

Partner

8/10

Excellent

28 Feb 2026

Lorraine

The layout

2/10

Poor

28 Feb 2026

Steven

Room next to us blasting music all night and management didn't do anything!

8/10

Excellent

23 Feb 2026

Alicia

Overall, very nice. Hot water doesn’t last long.

Self

8/10

Excellent

22 Feb 2026

ELIZABETH

Anne was very nice during check-in. The bed was comfortable.

Friends_and_family Friends

6/10

Pleasant

22 Feb 2026

JESSICA

Location is ok; pricey to park; rooms are very dated - especially the bathrooms. Bubbling wallpaper, etc.

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Gerrad

Wonderfully considerate and thoughtful staff. The facilities are a bit dated and could use renovations.

10/10

Exceptional

21 Feb 2026

Marva

It was great stay, the floors in the rooms need to be changed at this point, but overall good, clean room !

2/10

Poor

18 Feb 2026

MARGARET

Lots of Stains on the carpet. Very delapitated.
Heat did not work. People in the elevator said 40Y% of their group did not have hot water. Would not recommend!!

Partner

4/10

Poor

18 Feb 2026

Monica

The rooms were horrible. This motel is in need of desperate renovations. The bathtub was not draining. The overall appearance of the bathtub was very nasty rings around the tub finish was very tarnished. The carpet had an awful smell. I only gave it a two because of the location and the Riverfront view.

Partner

8/10

Excellent

17 Feb 2026

Abby

Staff was helpful and courteous.

2/10

Poor

15 Feb 2026

Danay

Todo estaba súper sucio y el cuarto apestaba

Leisure Family

8/10

Excellent

15 Feb 2026

Keira

The room was amazing staff was immaculate area of opportunity would be refrigerator in rooms robes for the guest and a jacuzzi the phone in my room didn't work I couldn't section service but overall good

Leisure Partner

2/10

Poor

15 Feb 2026

Nishera

The rooms need renovations desperately. I canceled my stay and booked another accommodation. The front desk agent, Anna was kind and immediately refunded me without a hassle.

10/10

Exceptional

14 Feb 2026

Aisha

Beautiful location staff throughout hotel was amazing

2/10

Poor

14 Feb 2026

John

The room was so gross I had to tell my kid to wear shoes the whole time. The bathroom was gross; pretty much any surface looked like it wasn't cleaned. We checked in late in the evening. The room we were originally given was gross, and the bed was broken in the middle. We changed rooms and ended up in another dirty room. The hallways are filthy, and the exterior is unkempt. I have never been to a Doubletree in this shape. Hotel staff claim that it's due to the age of the building. I'm calling b/s on that. This building had a 12 million dollar upgrade 11 years ago. Poor management and staff thriving off ruining the Doubletree name have ruined this location, and a complete overhaul is needed. Or, just sell it to Motel 6; then there might at least be a name that suits the state of this hotel.

Friends_and_family Family

4/10

Poor

14 Feb 2026

Marcus

Every time we go here the ice machines don't work this time the ice machine didn't work and then the shower in room 302 did not drain

10/10

Exceptional

14 Feb 2026

Sherena

Nice room

Leisure

2/10

Poor

13 Feb 2026

Stephen

The building was extremely old. There was no one at the front desk when we arrived. Had to wait 20 minutes for someone to check us in. The heat in our room was blasting. Parking and breakfast were both NOT included. Terrible value for the price. Stay anywhere else.

6/10

Pleasant

11 Feb 2026

Michelle

Courteous, welcoming staff. Rooms, furniture were dated. Beautiful view of River. Stayed one night.

Leisure Partner

6/10

Pleasant

09 Feb 2026

Marc

Hotel is a bit old and dated. Could use a remodel. Could not get the TV to work and show any programming. Convenient location.

Leisure Self

10/10

Exceptional

09 Feb 2026

sarah

Clean room,very nice to have a balcony and a view of the river. Check in was fast and easy. We were very tired and were checking in late after an event. We originally planned to drive the 4 hrs home to Pinellas County. We rented this room completely unplanned. Everything was efficient, comfortable and easy.

Leisure Family

6/10

Pleasant

07 Feb 2026

Mathieu

Bathrooms need renovation

Business

4/10

Poor

06 Feb 2026

Nicknnarth pov

Stuck carry luggage down from floor sine the elevator did not work

8/10

Excellent

03 Feb 2026

Darneisha

The hotel staff was amazing, every single lady I encountered at the front desk. The bar was great, great drinks and amazing service from I believe his name was Rocky?! Older gentleman.

Business

6/10

Pleasant

02 Feb 2026

Alexis

The rooms need to be upgraded the tub paint is chipping away, the carpet is run down and there is a mild sour smell. This is an old hotel so there is need for improvement with the rooms. Customer service is always good and the location is very nice.

Friends_and_family Friends

8/10

Excellent

27 Jan 2026

Rasheeda

Parking is very expensive. My 1st room had no refrigerator or microwave, but they made it up with my 2nd beautiful room. There were stains in the carpet and a mess in the elevator but the views and space is amazing depending on the room you get.

Leisure Self

6/10

Pleasant

27 Jan 2026

Pamela

Facility has seen better days. Other guests smoking pot in their rooms coming out into the hallway when you get off the elevators. Nothing was done about it when reported. A/C unit rattled all night. Room overall has not been maintained.

Leisure Family

10/10

Exceptional

26 Jan 2026

Feng

Good

4/10

Poor

23 Jan 2026

keith

The first room we had after a long trip the shower had no hot water and water would not drain also the phone in the room did not work it felt dirty and neglected. The second room was better but fire alarm went off at 7 am due to testing fire alarm and also went off during the day due to testing . Also second room ac was intermittent. Definitely not a great experience

Partner

10/10

Exceptional

22 Jan 2026

Princess

Our room attendant ( house keeping)
Was vert attentive and took care to ensure we had all we needed. The valet provided exceptional service delivering my oackages

Business Family

10/10

Exceptional

22 Jan 2026

Zephel

Business friendly.

4/10

Poor

20 Jan 2026

Josh

The floors are nasty. Clean the carpets.

10/10

Exceptional

19 Jan 2026

Carlos

In in

10/10

Exceptional

19 Jan 2026

Jon-Thomas

Comfortable bed, great location, friendly staff and great view

Leisure Partner

6/10

Pleasant

18 Jan 2026

Curtis

No hot water for 2 days. Mgmt was nowhere present.

Leisure Partner

4/10

Poor

18 Jan 2026

Jeremy

The room looked dated and bathroom was dirty. The two days we were there, the hot water didnt work. The phone in the room didint work. The staff was helpful though. If you booked through a thord party, you cant go through the hotel for your refund.

Overall this location will be a one and done for us.

6/10

Pleasant

18 Jan 2026

david

The staff was good. The amenities were not. chairs in restaurant were ripped and needed new covers. elevators had cracked tile, rooms stunk. We had 3 nights reserved and left after the first night

Business

10/10

Exceptional

18 Jan 2026

Nellie

Love the view

2/10

Poor

15 Jan 2026

Eric

Staff was pleasant but the room was in terrible shape. The hotel overall needs a severe renovation from the rooms, to the pool, elevator, etc. I would not recommend to anyone staying here.

Leisure Partner

6/10

Pleasant

14 Jan 2026

David

Breakfast buffet Sat AM was cold and they ran out of many items.

6/10

Pleasant

13 Jan 2026

Joseph

The room was very dirty and run down. As was the gym area. The hotel definitely needs an overhaul. However the staff could not have been nicer which made the experience better overall.

Leisure