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Tru By Hilton Jackson, Tn

Dyersburg - TN · United States

1136 Rushmeade RoadView location

9.4/10Excellent448 Reviews
Cleanliness9.6/109.6
Service9.6/109.6
Comfort9.2/109.2
Condition9.6/109.6
Amenities9.4/109.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Tru By Hilton Jackson, Tn

We’re conveniently located north of I-40 at exit 79. Our small-town feel packs a punch with attractions like historical museums, West TN Farmers Market, West TN Healthcare Sportsplex, and plenty of shopping and dining, all less than eight miles from our hotel.

Enjoy free breakfast and WiFi, along with our 24-hour fitness center.

Read more about this hotelShow less

With a stay at Tru By Hilton Jackson, Tn in Jackson, you'll be within a 5-minute drive of Union University and Music Highway Crossroads. This hotel is 2.2 mi (3.5 km) from Casey Jones Village and 2.6 mi (4.2 km) from North Hospital.

Stay in one of 97 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with shower/tub combinations are provided. Conveniences include phones with free local calls. Featured amenities include a business center, a 24-hour front desk, and an elevator.

Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Gym
Smoking areas
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 34 Pet max weight (per pet) in lb is 75 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available

Important information

  • You need to know
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher and a smoke detector
  • Minimal age
    21
  • Optional fees
    • Pet deposit: USD 50 per stay
    • Pet fee: USD 125.00 per pet, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Union University 2.2 km / 1.4 mi
Music Highway Crossroads 3.6 km / 2.3 mi
Casey Jones Village 3.7 km / 2.3 mi
North Hospital 4.4 km / 2.7 mi
Old Hickory Mall 6 km / 3.7 mi
Jackson Bowling & Family Fun 7 km / 4.4 mi
Rusty's TV and Movie Car Museum 8.3 km / 5.2 mi
Hamilton Performing Arts Center 8.9 km / 5.5 mi
Jackson Tennis Center 9.7 km / 6 mi
Lane College 10.5 km / 6.5 mi
West Tennessee Healthcare Sportsplex 10.6 km / 6.6 mi
International Rock-A-Billy Hall of Fame and Museum 10.7 km / 6.6 mi
Ned R. McWherter West Tennessee Cultural Arts Center 10.7 km / 6.7 mi
The Ballpark at Jackson 11.4 km / 7.1 mi
Cypress Grove Nature Park 11.5 km / 7.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 97
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Gym
Show 3 more facilities & services
  • Restaurant: 1
  • Business centreExtra charge
  • TV lounge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Jackson, Tn

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Jackson, Tn

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Jackson, Tn

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Jackson, Tn

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen Beds • 25 m²DBL.H6-2Q
    DOUBLE Accessible-Two Queen BedsPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Toiletries
    • Wi-fi
    • Wheelchair-accessible
    • Bathroom: 1
    • Hairdryer
    • TV
    • Ironing set
    • Tea and coffee making facilities
    Show all 12 amenities
    • Radio
    • Towel menu
    • Desk
    • Alarm clock

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Jackson, Tn

    DOUBLE Accessible-Two Queen Beds

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Room amenities

    • Toiletries
    • Wi-fi
    • Wheelchair-accessible
    • Bathroom: 1
    • Hairdryer
    • TV
    • Ironing set
    • Tea and coffee making facilities
    • Radio
    • Towel menu
    • Desk
    • Alarm clock

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 25 m²DBL.KG-2
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Alarm clock
    • Ironing set
    • Towel menu
    • Desk
    • Bathroom: 1
    • Hairdryer
    • TV
    • Radio
    Show all 11 amenities
    • Tea and coffee making facilities
    • Wi-fi
    • Toiletries

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Jackson, Tn

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Room amenities

    • Alarm clock
    • Ironing set
    • Towel menu
    • Desk
    • Bathroom: 1
    • Hairdryer
    • TV
    • Radio
    • Tea and coffee making facilities
    • Wi-fi
    • Toiletries

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 25 m²DBL.2Q-1
    DOUBLE TWO QUEEN BEDSPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Towel menu
    • Toiletries
    • Alarm clock
    • Wi-fi
    • Ironing set
    • Tea and coffee making facilities
    • Hairdryer
    • Radio
    Show all 11 amenities
    • TV
    • Bathroom: 1
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Jackson, Tn

    DOUBLE TWO QUEEN BEDS

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Room amenities

    • Towel menu
    • Toiletries
    • Alarm clock
    • Wi-fi
    • Ironing set
    • Tea and coffee making facilities
    • Hairdryer
    • Radio
    • TV
    • Bathroom: 1
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 25 m²DBL.H6-1
    DOUBLE AccessiblePhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Desk
    • Toiletries
    • Alarm clock
    • Wi-fi
    • Wheelchair-accessible
    • Ironing set
    • Tea and coffee making facilities
    • Radio
    Show all 12 amenities
    • TV
    • Hairdryer
    • Bathroom: 1
    • Towel menu

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Jackson, Tn

    DOUBLE Accessible

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Room amenities

    • Desk
    • Toiletries
    • Alarm clock
    • Wi-fi
    • Wheelchair-accessible
    • Ironing set
    • Tea and coffee making facilities
    • Radio
    • TV
    • Hairdryer
    • Bathroom: 1
    • Towel menu

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 25 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Ironing set
    • Wheelchair-accessible
    • Wi-fi
    • Alarm clock
    • Toiletries
    • Desk
    • Tea and coffee making facilities
    • Towel menu
    Show all 12 amenities
    • Hairdryer
    • Bathroom: 1
    • TV
    • Radio

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Jackson, Tn

    DOUBLE Accessible KING SIZE BED

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Ironing set
    • Wheelchair-accessible
    • Wi-fi
    • Alarm clock
    • Toiletries
    • Desk
    • Tea and coffee making facilities
    • Towel menu
    • Hairdryer
    • Bathroom: 1
    • TV
    • Radio

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 25 m²DBL.H6-2
    DOUBLE AccessiblePhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Radio
    • TV
    • Wheelchair-accessible
    • Desk
    • Towel menu
    • Ironing set
    • Toiletries
    • Alarm clock
    Show all 12 amenities
    • Wi-fi
    • Bathroom: 1
    • Hairdryer
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Jackson, Tn

    DOUBLE Accessible

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2

    Room amenities

    • Radio
    • TV
    • Wheelchair-accessible
    • Desk
    • Towel menu
    • Ironing set
    • Toiletries
    • Alarm clock
    • Wi-fi
    • Bathroom: 1
    • Hairdryer
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 25 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Ironing set
    • Wi-fi
    • Alarm clock
    • Toiletries
    • Desk
    • Towel menu
    • TV
    • Hairdryer
    Show all 11 amenities
    • Bathroom: 1
    • Radio
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tru By Hilton Jackson, Tn

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Ironing set
    • Wi-fi
    • Alarm clock
    • Toiletries
    • Desk
    • Towel menu
    • TV
    • Hairdryer
    • Bathroom: 1
    • Radio
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Tru By Hilton Jackson, Tn

9.4
Excellent
448 Reviews
Cleanliness
9.6 /10
Service
9.6 /10
Comfort
9.2 /10
Condition
9.6 /10
Amenities
9.4 /10
100 reviews shown
10/10
Exceptional
28 Jul 2026
Toni
We had a great stay. Breakfast was good, rooms were very large! Great area of town. We will stay here again!
8/10
Excellent
27 Jul 2026
David
The hotel and our room was very clean. The bed was comfortable. I will stay here again next time I’m in Jackson.
10/10
Exceptional
26 Jul 2026
Benjamin
Great
10/10
Exceptional
26 Jul 2026
Jonathon
Very friendly and helpful staff, great room and AC/temp was consistent, and parking areas well lit. I have never been a fan of super soft pillows but slept okay. Lots of food options and stores in the area. One negative, probably because someone made a mistake, was that my morning coffee had a bunch of grounds in the bottom of it. Found out while driving.
10/10
Exceptional
20 Jul 2026
Terry
Deidra at the front desk is an absolute gem! The hotel is fortunate to have her as a manager!!
Pet
10/10
Exceptional
19 Jul 2026
Hazel
Very clean and quiet. Would definitely stay here again
Partner
10/10
Exceptional
17 Jul 2026
Rebecca
This hotel is always our stop when traveling. Have never had a bad experience. Very convenient to many restaurants within a very short driving area.
Friends_and_family Family
8/10
Excellent
15 Jul 2026
Monique
Clean, nice staff, good area for dogs.
Partner
10/10
Exceptional
13 Jul 2026
Emmett and Kristin
Beautiful, large clean rooms. Reception was very nice. Breakfast was great. We will definitely stay at the Tru Hilton hotels again. A+
Friends_and_family Family
10/10
Exceptional
13 Jul 2026
William
Property was excellent! Great location close to restaurants. I thought the breakfast was a bit lacking for the price but this didn’t significantly detract form our stay
Friends_and_family Family
10/10
Exceptional
01 Jul 2026
Jennifer
Clean room, good breakfast
Self
10/10
Exceptional
24 Jun 2026
Kelleigh
Wonderful walk in showers
Friends_and_family Family
10/10
Exceptional
22 Jun 2026
Patrick
Easy in. Easy out. Clean. Staff was friendly and place was quiet and very good area.
Self
10/10
Exceptional
18 Jun 2026
James
This property is clean, quiet, and has good bedding. I slept soundly and felt refreshed in the morning!
Family
10/10
Exceptional
15 Jun 2026
Daniel
Minimalistic approach to room appointments worked nicely. Comfortable room, good bed
Self
10/10
Exceptional
15 Jun 2026
Miranda
Highly recommend and we will definitely stay again in the future!!
Family_with_children
10/10
Exceptional
13 Jun 2026
Victoria
Lobby and room were very clean and nice. The hotel was very quiet and we appreciated getting a corner room next to elevator since we had our dog with us - was very. convenient. Plenty of well lit grassy area for our dog outside on property too. Staff was very friendly & offered our dog some treats. Breakfast was lacking in variety. Needed more pastries and yogurt, fruit options. Only bread for toast was available.
Partner
8/10
Excellent
09 Jun 2026
Josemaria
The hotel was very nice, comfortable and clean. The staff were excellent!
However checking in late at night was a fiasco! The night clerk was not prepared for our bus group of 56 plus driver. Even after I had communication via text back and forth regarding our ETA which changed several times due to bad weather and an accident on the road! When we got to the desk he handed me ONE set of keys! I told him we were the bus group which reserved 19 rooms! After looking around he found a bunch of keys and handed them to me.
I asked him which were the King beds and which were the Queens? He didn’t know! He had to scan each card to find out which were Kings or Queens! Mind you this was at 1:30 in the morning… my group is tired and waiting to get to bed! Add to this that he said I was charged for 20 rooms, we only reserved 19! It took us over an hour to check in! He told me several times that he was new at this job! I can understand that, but he should have had some instructions before hand! Weeks before our arrival I had emailed a guest list with names and either King or Queen rooms. He had the list but it was just the list I had emailed, no room assignments!
To top it off we had stayed there on the previous Saturday night at the beginning of our trip, at that time check-in was perfect, no mistakes! They should have known what to do for our return trip!
I must say that they did only charge me for the 19 rooms that I had requested and in fact comped me a room for that night.
Friends_and_family Family
10/10
Exceptional
01 Jun 2026
DeMicia
Everything was excellent 🌟
Partner
10/10
Exceptional
01 Jun 2026
Renee
Clean with adequate parking. No coffee in the rooms which was sad for us. It was a good stay. We were comfortable
Family
10/10
Exceptional
01 Jun 2026
Dallase
Everything was very clean.
8/10
Excellent
31 May 2026
Gary
Stay and location were great. However, we noticed mildew in the corners of the shower pan. Other than that everything else was clean and fresh.
Partner
10/10
Exceptional
27 May 2026
Kimberly
The staff were so welcoming and nice. Our room was clean and the beds were comfortable, especially the pillows! We stopped for a quick overnight on a road trip, so we weren't there long, but my kids loved playing a round of pool after breakfast before heading to the car. This was a great value - safe, clean, friendly, and breakfast and parking are included.
Friends_and_family Family
8/10
Excellent
27 May 2026
Deanna
The staff was helpful. They accommodated our move to a different room due to a non working tv in our original room.
Partner
10/10
Exceptional
26 May 2026
Jennifer
It was a clean, efficient, and friendly place to stay. Great breakfast.
Friends_and_family Friends
10/10
Exceptional
20 May 2026
Linda
Staff did their job well, could have offered information like code to access WiFi without having to go to check-in desk and ask.
Friends_and_family Friends
10/10
Exceptional
20 May 2026
aaron
Great place and pet friendly.
Partner
10/10
Exceptional
19 May 2026
Michael
Room 404 was a little bit warm. Maybe take a look at the hvac system
Family_with_children
8/10
Excellent
16 May 2026
Laura
It was nice enough - pet friendly, nice breakfast. But a little higher priced than it should have been. They put a lot of money and thought into their lobby. Rooms and amenities could have been a little nicer.
Pet
10/10
Exceptional
12 May 2026
ANTONIO JOSE BALLESTEROS
Is always a wonderful hotel everywhere.
10/10
Exceptional
11 May 2026
Dennis
Very clean room. Check in was great Tammy was very nice and helpful. The breakfast buffet was really nice. I would stay here again.
8/10
Excellent
02 May 2026
RONDA
We loved it for our first stay. Miss having coffee in the room but it’s available 24 hours in the lobby. Only eggs had cheese and I don’t like cheese so that was a bummer. Only sausage for meat. It’s obviously had a lot of other choices in breads, muffins and bagels. But would have liked bacon also Happy to see a sugar free juice. Definitely more Urban/modern. But we would stay again. Very pleasant employees and knew their stuff!
Partner
8/10
Excellent
29 Apr 2026
Elizabeth
Game area for family.
Self
10/10
Exceptional
27 Apr 2026
Tom
I thought I just wrote this all out??
10/10
Exceptional
27 Apr 2026
Connie
Clean, new, lobby is great, cool room, great breakfast!
Family
10/10
Exceptional
17 Apr 2026
Norabel
Nice ,clean area and amazing customer service.
Partner
10/10
Exceptional
16 Apr 2026
George
Yes, yes. Excellent.
10/10
Exceptional
10 Apr 2026
Gissell
Rooms were clean and the building was brand new.
10/10
Exceptional
04 Apr 2026
Mitchell
Breakfast was exceptional
Family_with_children
10/10
Exceptional
04 Apr 2026
Jeff
Breakfast was good with plenty of choices. Staff was extremely professional and pleasant. Great stay!!
Friends_and_family Family
10/10
Exceptional
04 Apr 2026
Michelle
The property was fun with lots of amenities, pool, exercise room, game and gathering areas with pool table, games, magazines and fun places to sit and visit.
Partner
8/10
Excellent
03 Apr 2026
John-David
Yes breakfast was good.
Self
10/10
Exceptional
03 Apr 2026
Rebecca
Fastest checkin I've ever had which was great as we were checking in late. Clean and comfortable rooms.
10/10
Exceptional
02 Apr 2026
Carla
Enjoyed the vibe at this hotel!
Family_with_children
10/10
Exceptional
29 Mar 2026
Salomon
Clean and comfortable. Staff was accommodating and professional. Nothing stood out as neglected as I’d often the case with many hotels. The Breakfast was reasonable and Offered the usual choices we’ve all grown accustomed to. Parking was adequate. Well done overall. I would stay here again.
Self
10/10
Exceptional
26 Mar 2026
Keith
Honestly did not try their breakfast
Self
10/10
Exceptional
22 Mar 2026
Melanie
No matter what city I am in, Tru is always a great choice. Clean room, friendly staff, close to necessities (good food and late night snacks)
Partner
10/10
Exceptional
21 Mar 2026
Amber
Friendly, attentive, and clean
Family
10/10
Exceptional
19 Mar 2026
JANELLE
Clean room, the staff was super friendly, fun vibe if you had some down time to play pool and a yummy breakfast with lots of options
Family_with_children
8/10
Excellent
19 Mar 2026
Zachary
Great place only issue was the fire alarm going off for no reason super early in the morning after we got in really late the night before!
10/10
Exceptional
17 Mar 2026
Stephanie
This felt like a new, clean property
Self
10/10
Exceptional
15 Mar 2026
Hollis
Very nice stay. Friendly and accompanying staff.
10/10
Exceptional
07 Mar 2026
Teresa
Great place to stay with wonderful staff. Would definitely stay again!!!
Self
10/10
Exceptional
04 Mar 2026
Danny
Yes
8/10
Excellent
01 Mar 2026
mike
Clean room, decent breakfast, close to busy, noisy highway.
Friends_and_family Family
6/10
Pleasant
26 Feb 2026
David
The difference between being all that and trying to be all that are very different. At check in the person on the desk was very busy doing something on the computer. I stood there for a few minutes be for he acknowledge my presence never giving me eye contact. Asked for my Id but acted like he was blind and i had to put it in his hand, Was offered a water but another customer came in and the water was not given to me. CAN YOU TURN THE FLOOR INDICATOR TONE DOWN ON THE ELEVATOR? Very loud. Why after telling front desk i was a club member do you always set my room next to the elevator? Just loud. I stayed over 45 days in hotels last year so i know what i like. The bedding was just off. Pillows not comfortable.
Business
10/10
Exceptional
28 Jan 2026
Mark
everyone was friendly and helpful, the room was clean and convenient
Friends_and_family Family
10/10
Exceptional
23 Jan 2026
Wade
The staff was great especially Shaun helping at check-in.
The room was very nice and clean.
Friends_and_family Family
10/10
Exceptional
19 Jan 2026
Patricia
The staff was very accommodating!
My husband had 4 cycles of chemo treatments, and we stayed at the hotel each time. The staff made sure we were able to stay on the 5th floor with the quietest room.
Partner
10/10
Exceptional
10 Jan 2026
Glenn
Breakfast was good
8/10
Excellent
05 Jan 2026
Jason
.
10/10
Exceptional
04 Jan 2026
William
Great hotel! Close to plenty of restaurants and shopping. I would recommend hotel if you are going through Jackson. Staff was very kind and the room was comfortable and clean.
Friends_and_family Family
10/10
Exceptional
03 Jan 2026
John
All good
10/10
Exceptional
02 Jan 2026
Jen or Diana
The highway is loud but i love the Tru hotels
Friends_and_family Family
8/10
Excellent
31 Dec 2025
Barbara
Room was clean and new. Room was large but no chair for relaxing. Road getting to was very confusing. No restaurants close by. Breakfast was good.
Leisure Partner
10/10
Exceptional
29 Dec 2025
John
Outstanding
Leisure Family
10/10
Exceptional
27 Dec 2025
Katrina
My stay was great and I would recommend people to stay here!
Leisure Family
10/10
Exceptional
24 Dec 2025
Daniel
The beds were the most comfortable
Leisure Family
10/10
Exceptional
23 Dec 2025
Catherine
Staff was super friendly & accomodating
Leisure Family
10/10
Exceptional
18 Dec 2025
Susan
Overall, great stay. Rooms were clean and beds were comfortable. Not a fan of the breakfast, as everything was packaged, however they did have some fresh fruit to take. The eggs did not look appealing and since I am GF and health-conscience so there was little to select. Overall great stay--just opted to skip breakfast or eat someplace else. Would stay there again because the important things are taken care of.
Partner
10/10
Exceptional
10 Dec 2025
Taylor
Clean room, great staff
10/10
Exceptional
09 Dec 2025
Hollis
Staff was extremely nice.
10/10
Exceptional
09 Dec 2025
Treycen
Clean hotel, nice staff, and good breakfast.
Leisure
10/10
Exceptional
08 Dec 2025
Maria
Spotless clean room. Wonderful customer service.
Partner
10/10
Exceptional
07 Dec 2025
BRYAN
Clean room, comfortable bed, clean bathroom. Breakfast was great.
Leisure Partner
10/10
Exceptional
06 Dec 2025
Chad
I stay at this hotel twice a month while traveling for work its always nice and clean
Business Self
8/10
Excellent
01 Dec 2025
Karen
Clean room. Comfortable bed. Good accommodation for a good price.
10/10
Exceptional
30 Nov 2025
Kristina
We stopped in Jackson, TN as a halfway point between North Carolina and Texas. We selected Tru as it was one of the few hotels with availability. As soon as we walked into Tru, our greeting was warm and professional. The style and decor had a vibe. Our room was quaint and comfortable. The breakfast was your normal free breakfast - plenty of options, well prepared, and filling. Only downside - thin walls. However, all neighbors were respectful and courteous. I would recommend👌
Partner
10/10
Exceptional
29 Nov 2025
Sharon
Fun place to stay. The rooms were modern and very clean. The lobby had a pool table and games with a large TV. Breakfast was very good. Recommend.
Partner
10/10
Exceptional
29 Nov 2025
Thomas
Perfect
Friends_and_family Family
10/10
Exceptional
28 Nov 2025
David
Overall stay was pleasant and the rates are reasonable. It was considerably noisy due to the proximity of the interstate, but not enough to prevent a future stay.
Leisure Family
2/10
Poor
26 Nov 2025
Paul
It was terrible. Loud banging in room above woke me around 10:15pm. I called the front desk to inform them about the situation. At 11pm, when the banging and romper room antics persisted, I decided to leave. I stopped here as the driving midway point between Dallas, TX area and Roanoke, VA to see my sick mother. Total waste of money.
Leisure Self
10/10
Exceptional
24 Nov 2025
Sue
Super friendly front desk staff. Great TV! Great shower!
Partner
8/10
Excellent
22 Nov 2025
Sarah
The staff was courteous and very sweet. The room was nice, but the floors were a little dirty and there were a couple bugs in the room.
8/10
Excellent
21 Nov 2025
Justin
One night stay travelling through. Clean. Right off interstate.
Leisure Family
10/10
Exceptional
20 Nov 2025
Stephanie
Love it so my pets could stay with me
Friends_and_family Family
10/10
Exceptional
15 Nov 2025
Susan
Our room was ver clean and inviting. Staff was friendly and helpful. The hotel was close to a highway, but the traffic lulled me to sleep. Great place to stay!
Partner
10/10
Exceptional
09 Nov 2025
Rick
This place was great! Clean, friendly staff, great breakfast, just what we needed!
Friends_and_family Family
10/10
Exceptional
09 Nov 2025
Vickie
All the staff was welcoming. The room was clean and comfortable
8/10
Excellent
09 Nov 2025
terry
Room and common areas were clean a d well maintained. Staff was friendly. Oise level was high due to proximity to busy interstate.
Partner
10/10
Exceptional
04 Nov 2025
John
Friendly staff. Shawn was very good.
Clean room. Highly recommend
Self
4/10
Poor
02 Nov 2025
Mary Ann
Noise from the interstate all night. No rest.
10/10
Exceptional
30 Oct 2025
Douglas
Everything stood out. Spotless room, spotless lobby, spotless hallway, spotless elevator. Friendly and professional staff. Nice little workout room and seating area. Best night sleep in a hotel ever.
Business
10/10
Exceptional
28 Oct 2025
samika
Nice pla
Leisure Family
8/10
Excellent
28 Oct 2025
Shannon
The room was nice, but the cleaning could have been better.
10/10
Exceptional
22 Oct 2025
Silvia
Very friendly
Friends_and_family Family
10/10
Exceptional
21 Oct 2025
Margie

The best hotel!

one night stay on the way home. So nice to stay in a spotlessly clean and comfortable hotel that deserves its stars. Worth it!
Business
10/10
Exceptional
18 Oct 2025
WEN-LING
Great service
Leisure Family
10/10
Exceptional
17 Oct 2025
Dawn
Clean and modern
Leisure Family
10/10
Exceptional
16 Oct 2025
Melissa

Great Place to Stay

Overall great stay. Newer facility. Fun looking place that made me smile--pool table, designer colors, felt like going over to a friend's home. Very clean and well-maintained facility. Enjoyed the soap and hair care options that were in eco-friendly containers. Staff was welcoming and informative. Shaun (sp?) checked me in. He let me know about amenities and procedures.
Self

Location & surroundings

Tru By Hilton Jackson, Tn
1136 Rushmeade Road, Jackson, United States

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Tru By Hilton Jackson, Tn

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