Name: Surestay Plus By Best Western Jackson
Address: 1936 Highway 45 Bypass, Jackson, 38305, US

6/10

Pleasant

02 Aug 2026

Douglas

Price was pretty Cheap...However the cleanliness of the room was to e desired. I picked this place based on the price and the reviews. Who Wrote Them? They said clean Rooms and Food was great. Well, my room was not that clean. Baseboards in Bathroom area including around sink were dirty. Walking on Floor felt dirty. No soap in the sink area only in shower. Outside around all entrances was littered with cigarette butts, dental picks, litter. I will probably not stay at one of these places again. Too dirty.

10/10

Exceptional

01 Aug 2026

Jill

Well priced. There was an odor in the room we were first given. They gave us a different room without any problem. It was fine. Breakfast was limited but sufficient. Comfy beds. It was pouring down rain & we had to climb outside stairs (which were covered)to get to the room but there's not much they can do about that. No elevator. Would stay again.

2/10

Poor

31 Jul 2026

Kaylee

room wasn’t even cleaned.

2/10

Poor

21 Jul 2026

Jamie

The place was run down there was alot of issues with pool that looked dangerous. The breakfast was disgusting and staff not friendly at all will never stay again.

Family_with_children

8/10

Excellent

15 Jul 2026

carol

Our room was clean and comfortable. Just wish there had been enough towels since we had more than 2 travelers. There was no extra bedding in the room for the sleep sofa. Othwrwise, it was a pleasant night's stay.

Friends_and_family Family

2/10

Poor

09 Jul 2026

Crystal

The property is not what appears in the photos online. The owner was very rude, the front desk clerk stayed on a call for five minutes before helping me. The pool was green and dirty. The bathroom tub had mold all around the tub. The locals live out of the hotel, some with pets. I asked for a refund because the pool water was green, we had 8 children that wanted to swim and the pool water was toxic, we had no choice but to check-in and stay. We booked two nights but only could bare one night. The hotel owner is very rude and non understanding of why we wanted a refund. The photos are very inaccurate on the website. The owner said he did not care about me posting pictures or posting a review. We booked 7 rooms of the nastiness. It’s located on the lower income side, there are much better hotels within a mile to two miles of this hotel.

Business Family_with_children

10/10

Exceptional

02 Jul 2026

stacey

I’ve stayed here 4 times! Extremely good hotel.. clean, accommodating staff. Very good breakfast. I highly recommend this hotel!!

Partner

10/10

Exceptional

26 Jun 2026

stacey

Very good hotel. Clean, excellent breakfast. Friendly accommodating staff! Highly recommend this hotel

Partner

10/10

Exceptional

23 Jun 2026

stacey

Rooms are clean. Bed comfortable. Breakfast was good!

Family

10/10

Exceptional

23 Jun 2026

Anand

No complaints. All good.

Family_with_children

8/10

Excellent

15 Jun 2026

Richard

Had to wait for the man working to come to the lobby, another lady was already there waiting as well. Our room was ok, nice floors and very comfortable beds. base boards and doors were pretty dirty. Bring your own shampoo and conditioner, the ones supplied are extremely tiny. It was a good place to sleep for the night with our dogs. Very reasonable pet fee compared to other places which are a total rip off. Overall pretty good for what we needed.

Partner

10/10

Exceptional

14 Jun 2026

noelle

Great stay. Will visit again.

Self

10/10

Exceptional

06 Jun 2026

Roger

Nice folks. Good clean rooms. Food within a short walk.

6/10

Pleasant

01 Jun 2026

Jennifer

Hotel is very close to hwy and it’s noisy. Very outdated however beds were comfortable.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Victoria

Hot day…arrived to a clean, cool room with the comfiest bed! Dog friendly too!

Pet

6/10

Pleasant

23 May 2026

Dale

The room wasn’t that great the floor was still dirty . The ice machine was broken and the coffee maker in the did not work . And the floor were uneven.

Partner

6/10

Pleasant

17 May 2026

Carrie

Unfortunately, this was a complete you get what you pay for situation. The room we got was fairly clean, but the bathroom was dirty. Many things not in working order. Wouldn't stay again.

Partner

8/10

Excellent

14 May 2026

Larkin

Rooms are clean, Breakfast good, Air condition and heating work well. Property needs to be policed.

Self

6/10

Pleasant

12 May 2026

Don

The room was clean and the staff was helpful and friendly. The outside of the building is in disrepair. Breakfast was adequate but biscuits and gravy would have been nice. Had to get ice from the lobby and the shower did not have hot water. Liked that there was no carpet on the floor but you could see light under the closed door. Overall, not a bad deal on a budget.

Partner

6/10

Pleasant

06 May 2026

Eleanor

Our room 109 needs a new mattress but room was clean. There were a couple of young men walking around without shirts which was a little off-putting

Friends

2/10

Poor

03 May 2026

Terry

We did not stay. I returned the keys when I saw the condition of the room. Loose, rocking toilet, paper dispenser fell off the wall, big dirty crack between the tub and floor, stains on chair, general dirty smell in room, ripped curtains in window. Looked more like a homeless shelter in poor condition. Broken air conditioner vent. Sheets didn’t seem to be very clean, as well as the bedspread. I asked for a refund, but was told I couldn’t get one. I booked through Expedia and opted for the extra insurance when you book a room.

Partner

2/10

Poor

02 May 2026

Rebecca

Nothing cus our room had no hot water in the tub and the bed was nasty. My fiance found two fleas in the bed and woke up to flea bites. Never again will I stay there

Partner

2/10

Poor

01 May 2026

B.J.

I took a cold shower 2 days in a row after telling staff I had no hot water and the faucet would not turn off. The place was clean I give them that a little run down but clean. I received no housekeeping as far as clean towels or my trash taken out, breakfast was microwaved sausage and biscuits as needed, the waffles were were good. Just very disappointed all the way around.

Self

8/10

Excellent

01 May 2026

Jane

Breakfast was good. Had a variety of foods. Morning clerk was very nice. Room was clean and bed comfortable. The afternoon clerk was not friendly or giving out any information. Upon checking in after 3pm was told our room was not ready. I had to ask for a different room.

Partner

2/10

Poor

19 Apr 2026

Brandy

They make you feel super uncomfortable by making you stand in the lobby while they search your room for anything out of place when checking out. The wifi was bad we had to connect hot spot. The breakfast was okay. The water was okay in the shower. Over all mildew smell strong in the lobby. Overall the standing in the lobby like a teenager while they searched my room gave me the heebies enough to not go back

Partner

8/10

Excellent

17 Apr 2026

William

It was A 55$ a night room. Set expectations accordingly and you won’t be disappointed

Self

4/10

Poor

12 Apr 2026

Jason

Air conditioner didn't work properly, the room was hot. The remote control for the tv was sticky and couldn't change the channels. Water was only warm.

Self

10/10

Exceptional

12 Apr 2026

Stephanie

AC kept the room cool.

Self

10/10

Exceptional

29 Mar 2026

James

Everything was great. Rooms are very quiet

Friends_and_family Family

6/10

Pleasant

26 Mar 2026

Jocelyn

No things were microwaved for food

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

James

Wonderfull staff, and room was surprising very quiet inspite of the outside traffic noise.
Slept very well

Partner

2/10

Poor

15 Mar 2026

charles

Bed bugs in our room. Itching all nice. Bites in the morning. Remove that mattress please

10/10

Exceptional

15 Mar 2026

Brendan

Great!

10/10

Exceptional

10 Mar 2026

Verconta

Good park and comfortable bed. Huge bathroom and nice TV

Partner

10/10

Exceptional

08 Mar 2026

Abigail

Super simple, great experience. Staff was very helpful

Partner

10/10

Exceptional

08 Mar 2026

Tameka

The microwave in room didnt work

Partner

10/10

Exceptional

08 Mar 2026

Ann

Staff was friendly and helpful. The room was clean and comfortable. The price was great! The best motel bargain of our trip!!

Family

6/10

Pleasant

02 Mar 2026

Connie

I am handicapped with COPD. Days before checking in I called and requested a room at the front of the building on the bottom floor so I wouldn't have so far to walk to get to the lobby. I can't climb stairs. I was told at check in that accommodating guests wasn't how they did business and that I asked for too much. This young man has no business checking in guests. He obviously didn't like that I had reserved the room weeks before at a reduced rate. Everyone else was nice.

Self

8/10

Excellent

26 Feb 2026

nitish

Staff

10/10

Exceptional

18 Feb 2026

JARROD

Yes everything was perfect

6/10

Pleasant

12 Feb 2026

Mike

Floors were dirty, matress was most uncomfortably. Ok for the price but wont stay again.

6/10

Pleasant

04 Feb 2026

Geneva

Kinda loud right by the freeway. Needs some TLC.

Leisure Pet

6/10

Pleasant

31 Jan 2026

Robert

it was a little run down in the room

Leisure Family

10/10

Exceptional

22 Jan 2026

Steve

Friendly staff. We were able to park very close to the room. It's not a royal palace but for the low price of a last minute booking, it was a great value. They tried to put out a nice breakfast but unfortunately it was disappointing

Partner

10/10

Exceptional

15 Jan 2026

Dale

A great hotel very clean and in a good location

8/10

Excellent

09 Jan 2026

Aaron

Clean comfortable room. Very comfortable bed with comforter and fluffy pillows. The door to the outside didn't seal but had good locks on it. The area was quite with a few homeless people roaming around but they stayed away from the vehicles. Parking lot was well lit. This is a good place to stop and sleep especially for the price. Coffee maker, fridge and microwave in the room was nice. Big tv with local channels and cable. The night manager was friendly and welcoming.

Business Self

10/10

Exceptional

04 Jan 2026

Karole

We’ve stayed here twice. The rooms are clean and updated. The people at the front desk are very friendly and helpful.

Leisure Family

8/10

Excellent

27 Dec 2025

Vicki

The room is reasonably clean but kind of shabby. But based on the room rate I shouldn't expect more.

10/10

Exceptional

12 Dec 2025

DeAnna

The room was clean, the staff was great. He even came to our room to help us with the TV. Perfect for our quick overnight stay.

Leisure Partner

8/10

Excellent

12 Dec 2025

Rejean

It was a nice room with a very good breakfast. We would stay here again.

Leisure Partner

10/10

Exceptional

11 Dec 2025

Twila

Everything was great!!! The room was decorated. Really cute. Staff was wonderful. We will definitely be back.

Partner

4/10

Poor

01 Dec 2025

ELLEN

Pool was horrible needs to be re done

Friends_and_family Family

6/10

Pleasant

20 Nov 2025

Marsha

Room was clean but there was hair in the bath tub. The staff was extremely helpful and friendly!!!

4/10

Poor

18 Nov 2025

Alexis Monique

The room had roaches. I saw two running in my room notified hotel staff the switched my room immediately but still uncomfortable after witnessing it.

10/10

Exceptional

04 Nov 2025

Lloyd

Yes everything was great!

Leisure Family

8/10

Excellent

19 Oct 2025

Tammy

It was a decent stay for the money. Nothing fancy but nothing terrible.

Leisure Friends

4/10

Poor

16 Oct 2025

cynthia

The front desk clerk had the tv on so loud I couldn’t hear what he was trying to say. The area felt very unsafe. Men in the back of the hotel making noise. I was charged more than the posted rate. Nasty area and wish I had made a better choice.

8/10

Excellent

11 Oct 2025

Tyesha

Clean

8/10

Excellent

09 Oct 2025

H

It was fine

Business_and_leisure

10/10

Exceptional

05 Oct 2025

Keith

Clean room.

Leisure Partner

8/10

Excellent

03 Oct 2025

Donald

Breakfast was good

Self

10/10

Exceptional

03 Oct 2025

Qiang

Parking is ok. Air conditioner is noisy.

Leisure Family

6/10

Pleasant

01 Oct 2025

Deborah

No hot water in the shower and the faucet dripped. The staff were wonderful but the place needs a serious upgrade. Both in the building and breakfast

Self

6/10

Pleasant

29 Sep 2025

Anthony

The furniture is very dated and needs to be replaced. The desk chair had plastic flaking off.

Self

4/10

Poor

28 Sep 2025

Jeanie

The reviews online are deceiving. The room was stinky, had peeling paint, dirty, and overall a disappointment. We had reservations for two nights but only stayed for one. I would pay to not stay in this place. These comments are very gracious. Stay somewhere else.

Leisure Family

4/10

Poor

28 Sep 2025

Richard

We wouldn't stay here again. Floor was spongy and it would bounce in places. Bathtub was dirty, wife wouldn't shower in it. Bathroom door did not shut correctly and had a huge gap around it. All the trim and doors were very dirty like they had never been cleaned. When we left in the morning, people\guests had set up tables in the parking lot and were cooking food. Breakfast was good.

Leisure Partner

6/10

Pleasant

28 Sep 2025

Charity

The first room we were given was saturated with cigarette smoke even though I told them we didnt want a smoking room. The second room we were given was clean, cool and fresh. The bed and bedding were very nice. The flooring in the room was a little damaged in some spots, causing me to trip in the bathroom doorway. It was difficult to reach anyone at the desk to tell them about the quality issue of the first room and then to check out. The breakfast was just ok as none of the heated items in the main area were stocked at all so we just ate cold breakfast items. The maid loudly tried to take over our room more than an hour before check out. When we told her we would be out by check out time, she had one of her children stand directly outside our door the entire last hour we were there and that really irked me. All over not great because of the mounting sub par experiences and the high price but we did enjoy the quality of the second room well enough. Will probably choose elsewhere next time.

Leisure Partner

10/10

Exceptional

23 Sep 2025

James

Room was clean and quite adequate if you just need a place to sleep. Parking was safe and easy as was check in. Breakfast was continental style and served its purpose for us. A little older motel and it could use some routine care, but a good place and value.

10/10

Exceptional

22 Sep 2025

Jacqueline

Staff was extremely kind and friendly. Room was clean. I would highly recommend staying here.

Leisure Family

6/10

Pleasant

19 Sep 2025

Sheena

The staff member who checked me in was friendly and accommodating. However, the area around the hotel seemed sketchy. The bed was comfortable, but I discovered a roach in the coffee maker. While it was sufficient for an overnight stay, I would not choose this place again.

Leisure Self

4/10

Poor

19 Sep 2025

john

The property was dirty, the staff were lazy, the breakfast was terrible. Would NOT recomend to anyone to stay there.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Shereen

Friendly and helpful front desk and staff

Leisure Family

6/10

Pleasant

12 Sep 2025

Darline

I stayed there with my family for one night. I was ok for a 3 🌟 hotel

Leisure Family_with_children

8/10

Excellent

22 Aug 2025

Rodger

Overall good stay for the area. Pool could be maintained better

Business

6/10

Pleasant

21 Aug 2025

Patricia

It was dumpy and the neighborhood was sketchy. Nothing really near by. Everything was very outdated.

Leisure Pet

6/10

Pleasant

18 Aug 2025

Pauline

Close to highway and lots of dinning options. Room was nice. Bed was very comfortable. Could use a couple more pillows and could definitely use a coat of paint. Over all a nice stay. We usually stay at Baymont inn but wanted to try something new.

Leisure Family

4/10

Poor

15 Aug 2025

Stacey

Needs Major Improvement

The hotel definitely needs updating. The beds were clean, but the bathroom was terrible! We stayed 3 nights and our room did not get serviced one time. I had to go to the front desk to ask for towels and toilet paper. The guy at the front desk seemed to be running the whole place by himself. He was very nice, and tried hard to be accommodating, but there was only one of him. I will not stay here again.

Friends_and_family Friends

8/10

Excellent

13 Aug 2025

Kristy

Food had good options for the price. Loved that they had more than carbs! Eggs and sausage
Pillows were great
Place was tidy and clean.
Sheets were a little small for mattress.
Killed a roach, but that’s ok. We have them in Texas too!

Partner

8/10

Excellent

11 Aug 2025

Pauline

The location was excellent, with proximity to the highway and numerous restaurants. While the hotel room could benefit from some updates, a fresh coat of paint would greatly enhance its appearance. The bathroom was clean, but a thorough deep cleaning and repaint would elevate the overall ambiance. The bed was comfortable, although additional pillows would be a welcome addition. Overall, my stay was pleasant, and I would consider returning to this hotel.

Leisure Partner

10/10

Exceptional

11 Aug 2025

Shelby

The gentlemen at the front office were completely accommodating. It was my son's birthday, and they offered to let us keep the cake in the fridge, and we bugged them the entire time that we were there, and they were very genuine nice people! I can't wait to go back!.

Leisure Family

10/10

Exceptional

07 Aug 2025

John

Very good place, especially for the price
Room was clean, breakfast was pretty good.

Self

4/10

Poor

05 Aug 2025

Kaitlin

Questionable area

First room door wouldn’t shut or open easily, second room mediocre. Area didn’t feel very safe.

Friends_and_family Family

8/10

Excellent

03 Aug 2025

andrea

I liked the comfort of the beds

Leisure Family

2/10

Poor

03 Aug 2025

wendwossen

Room was very dusty. Very bad.

Leisure Family

4/10

Poor

28 Jul 2025

Thomas

Room 111 - Bed was ok, clean-the floor had soft spots like you could go through it. It had a handicap shower, which may have been clean but didn't look that great and decided not to use it. Dissapointed.

Leisure Partner

10/10

Exceptional

23 Jul 2025

Verified traveler

Great stay!

We had an excellent stay. It was perfect for us traveling with our dog. Comfortable clean rooms & wonderful breakfast

Friends_and_family Family

8/10

Excellent

22 Jul 2025

Eleanor

Very close to Route 40.

Business_and_leisure Family

6/10

Pleasant

21 Jul 2025

Mary Jo

Once again, wasn’t told about a 100$ deposit by Expedia but the man in the office waived it for me. Pool is nice. Room clean and good AC. Slept well and beds comfortable. Lots of fast food options in the area.

Leisure Family

2/10

Poor

18 Jul 2025

Marianne

Very unhelpful staff. Did not offer any help after we couldn't find hotel. Still charged us for 2 nights. Granted, it was my responsibility to read the fine print and cancelation policy. Still, I thought the hotel would have helped us with at least a partial refund or a future stay...

Business_and_leisure Partner

4/10

Poor

15 Jul 2025

Steve

Too many inconveniences starting with check in

Leisure Partner

6/10

Pleasant

08 Jul 2025

Marian

The AC in our room was really loud.

Leisure Family_with_children

6/10

Pleasant

24 Jun 2025

Teresa and Brett

Overall good experience that served it's purpose, however room was a little outdated.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Robert

Very nice place to stay staff very professional. Highly recommend this hotel to all my friends.

2/10

Poor

22 Jun 2025

Rachelle

If you’re looking for Cheap and disgusting dirty motel this is your place to stay! The manager is absolutely worthless, the made they and be helpful but without the proper leadership they have zero idea on what needs to be done. Do not go and make a request to move your room to accommodate the reservation that you originally made with the proper request they will tell you that they do not make request and there is nothing available and that you are being unreasonable. The pool and outside area is also dirty, when asked to vacuum the pool of a lot of debris that was on the bottom, the managers reply was he can not tolerate the heat so it will not be getting cleaned. Worst motel experience ever!

Business_and_leisure Family

10/10

Exceptional

19 Jun 2025

Becky

Easy parking great staff

Leisure Partner

10/10

Exceptional

18 Jun 2025

Dale

A very nice hotel

8/10

Excellent

16 Jun 2025

Jo

The people were great

Leisure Self

8/10

Excellent

15 Jun 2025

Debbie

Surprised at parking entry rather than internal hallway entry. Limited green space to walk the dog. Bathroom fan very noisy. Staff was extremely and friendly and accommodating. Room was clean.

8/10

Excellent

14 Jun 2025

LaVene

Overall very nice

Partner

8/10

Excellent

13 Jun 2025

Kelly

So close to food and other things I needed for my trip. Quiet and felt safe.

Leisure Self