Courtyard By Marriott Jackson

4/10

Poor

26 Apr 2026

Sophina

I booked for beach view didn’t get that room the prices were too high for the rooms to have nothing in them

Friends_and_family Family

6/10

Pleasant

25 Apr 2026

Beth

I traveled with my teenage son and his friend for spring break, and I was a bit frustrated because I had to ask for our room to be cleaned and to get fresh towels when needed. And then even when I asked, it did not happen. I don't know if that is not a daily activity they do on all the rooms, but if that is the case, I wish they would lay out that expectation upon check in.

Family_with_children

10/10

Exceptional

17 Apr 2026

Raven

I visited this property because it was my birthday and it was amazing. The staff was accommodating, our room was and the view from our room was amazing! We had an oceanfront view!!! This trip was amazing and Jacksonville does not owe me anything!!! The breakfast was also delicious!!!

Partner

8/10

Excellent

15 Apr 2026

Becky

Clean room. Nice bed. Great shower. Sliding door to balcony was very hard to open. Biggest issue was the A/C. If it was running it was chilly in the room. When it cut off, it got warm. Refrigerator could have been a little bigger.

Partner

8/10

Excellent

13 Apr 2026

Karneishia

Room was clean! The view was great sitting on the balcony!

Family_with_children

6/10

Pleasant

13 Apr 2026

Jennifer

View was beautiful

Partner

6/10

Pleasant

12 Apr 2026

Alicia

The walls are thin and we heard the occupants next door barking dog the whole time. Our balcony's door was missing the seal around the frame which caused a 24/7 annoying loud humming from the outside wind. The beach access gate doesnot unlock and we had to walk all the way around the parking lot to get back in. asking the front desk to fix it didnot make a difference. Their parking is very limited and it took us 15 minutes circling around at night time waiting for an available parking spot.

Friends_and_family Family

2/10

Poor

12 Apr 2026

Wesley

Our reservation for 6 nights was made and entirely paid for 2 months in advance. We went off the description and photos that were posted and opted for the king bed ocean front view with balcony. Upon arrival we were put in a room on the 2nd floor where there was a huge palm tree literally in front of the balcony blocking two thirds of the ocean view. The only thing visible was the pool, sand dunes and side water view way out in the ocean.
We asked if we could be moved to a higher floor but was told the hotel was booked up.
Upon inspection of the room. It was very tiny with only a small sleeper couch that was equivalent of sitting on a metal park bench. A cheap rolling office desk chair, small microwave and smaller dorm fridge. Both of these were literally sitting on the floor under the desk. The fridge did not cool enough to keep the few items we needed to put in there and we ended up having to throw out spoiled milk and yogurt. The king bed mattress was the equivalent of sleeping on a concrete floor and as much as we tried to endure it, our backs and bodies could not take the abuse, we finally ended up checking out early.

Lunch one day from the onsite restaurant consisted of 2 grilled chicken sandwiches, fries and soda and came to $44.00. The sandwiches were like cold rubber. We were able to speak with the customer service manager who apologized and put in for a reimbursement of our last nights rate of $209.10 plus tax and $50 for food but have not gotten any response.

Partner

10/10

Exceptional

11 Apr 2026

Laura Anne

Beautiful property, beach towels available to borrow, wonderful access right down to the beach! Beautiful pool and hot tub as well! Great time had by all!!

Family_with_children

10/10

Exceptional

11 Apr 2026

John

Everything was great

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

James

Christina Holt from the front desk was wonderful. Cleaning people very accommodating.

Friends

8/10

Excellent

08 Apr 2026

Byron

Clean room, inspite off the renocations

Family

8/10

Excellent

06 Apr 2026

Jessica

Very nice rooms. The A/C does not have an “always on” option and the temp was hard to keep cool. Expedia claims there’s complimentary beach umbrellas and chairs but this is false. Overall pretty nice stay.

Family_with_children

8/10

Excellent

01 Apr 2026

Nick

Beach view was great. Staff-great. Rooms-clean but frig too small. Bathroom-great.
Luggage carts- need many more, i saw 2 the whole visit.
Property and restaurant-great. Food-great.

Family

8/10

Excellent

30 Mar 2026

Mary

The beach view was amazing . You can see a beach sunrise! Pool was large and well kept but hot tub was not hot. Breakfast was abundant and delicious. Staff was always very accommodating.

Partner

8/10

Excellent

30 Mar 2026

Eric

About a mile walk from the main part of town, but we thought that was a plus. Beach was beautiful, with reasonably priced chairs and umbrella rentals available. The room was recently updated and clean. I wish the pool was farther away from the building so it would receive more sun during the ladder part of the day. Jax Beach is a cool little beach town. Pleasantly surprised.

Partner

10/10

Exceptional

29 Mar 2026

Zvonko Paul

Na

10/10

Exceptional

23 Mar 2026

Linda

Yes

10/10

Exceptional

22 Mar 2026

Yijian

Pretty nice overall when it’s not super pricey

8/10

Excellent

18 Mar 2026

Christopher

Clean spacious room

Partner

10/10

Exceptional

16 Mar 2026

Harry

Great location and friendly staff.

10/10

Exceptional

15 Mar 2026

Denise

The front desk staff were welcoming and check in was fast. They were able to confirm the location of the restaurant we wanted to go to. The room was clean and comfortable. My son enjoyed the hot tub.

Friends_and_family Family

8/10

Excellent

13 Mar 2026

MICHAEL

No

Friends

10/10

Exceptional

08 Mar 2026

Sandra

BEAUTIFUL PROPERTY!!! A+++

8/10

Excellent

07 Mar 2026

Chelsey

It was a good location to stay the night before traveling further. The room was clean, staff was friendly and it was right on the beach. However, the walls were thin and you could hear the hallway noise & the noise from outside the window/balcony. The AC worked great while it was on but when it turned off the room immediately got warm & stuffy and we never even opened our balcony door.

2/10

Poor

28 Feb 2026

Loraine

Unaware of major hotel construction. No pool access. Elevator not working in middle of the day. Terrible beach access.

Self

6/10

Pleasant

19 Feb 2026

Danielle

Amenities were actually closed and not usable and that was not listed anywhere at all until we got there. The staff is the only reason I am rating this a 3 star. They were extremely accommodating and understanding to our frustrations over the amenities. Their corporation was the saving grace.

Friends_and_family Family

6/10

Pleasant

17 Feb 2026

Keaira

Housekeeping did not come by within our 2 night stay.

Partner

8/10

Excellent

17 Feb 2026

Ellen

Room was great, but the hotel is undergoing renovations. Staff was great

4/10

Poor

09 Feb 2026

Toni

Staying here doesn’t make sense, if you’re on vacation. No pool, no jacuzzi, $18 per night to park, $16 per day, for breakfast. I had no hot water in my room and the very cold shower turned off on me twice. The staff however, was very friendly. They refunded me a nights stay. Maybe once construction is done it will be better but for now, I was highly disappointed.

Friends_and_family Family

4/10

Poor

02 Feb 2026

Melinda

The hotel was under renovation, a mess in Libby, no place to sit and relax without hearing drills and construction all day on a Saturday no less.
Place was dusty from work occuring. We had no idea this hotel was under construction, the concierge seemed bothered with working there and weren’t too friendly to the guests. We had no room service for the two nights we were there, had to ask for clean towels. We asked for a late check out, as we were running the marathon. They said yes no problem, but when we got back to hotel after running a marathon, our room keys didn’t work and had to go back to the desk. Very disappointed with the stay. I would think during a busy weekend they would have not scheduled work to be done. They charged $18 for breakfast during all this craziness and you sat and couldn’t talk or relax due to drilling.

6/10

Pleasant

01 Feb 2026

Vain

This hotelnis currently being renovated so alot of construction. The beds were hard and housekeeping did not come by during our 2 night stay.

Leisure Partner

10/10

Exceptional

26 Jan 2026

john

very clean room,friendly staff

Leisure Self

10/10

Exceptional

26 Jan 2026

Andrey

Great hotel, clean rooms smart tv and all amenities. Thank you will come back again!

Leisure Partner

10/10

Exceptional

26 Jan 2026

John

Excellent experience. This hotel is my go to place when i come to Jax Beach. The Staff are top notch, and the hotel is being renovated, and i was in one of the new rooms and it was very nice. Highly recommend, i wouldnt stay anywhere else when i come to town.

Friends_and_family Family

4/10

Poor

24 Jan 2026

Lucila

Thi Room was great but i had know that there was construction going on i wouldn't pay that price.

Loby was very dusty and only one evator was operating.

2/10

Poor

19 Jan 2026

Amanda

Was not notified that all amenities were closed with loud construction all day that caused my noise sensitive autistic child fear and pain to the point we were confirmed to the room to avoid walking through loud drilling, no pool, no guest laundry. Plumbing was not working and plumber came 3 times and then had to switch rooms. Worst stay we have ever experience, paying full price for this is beyond distressing. Will be contacting corporate immediately. Avoid this hotel. The only positive was the staff who were friendly and can’t imagine the headaches they experience.

Business_and_leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Dan

Good services and clean room.

4/10

Poor

13 Jan 2026

Calvin

I wasn’t told that construction was going on at this hotel. It was a big inconvenience to navigating in and out of the hotel as well as that loud awful banging noise below my room that woke us up each morning…Even with all of that I might probably stay again if the construction was not going on

Leisure

10/10

Exceptional

07 Jan 2026

Mary

Very clean and friendly! Love the new remodel. Views are amazing

Friends_and_family Family

6/10

Pleasant

07 Jan 2026

Michael

It would hav been nice to knwo that the hotel was being remolded and the pool/spa were closed. They had one elevator working and that there was no access to the beach through the hotel you had to walk out and around the parking lot.

Leisure Partner

2/10

Poor

31 Dec 2025

Lucy

Hotel under remodeling - construction which resulted in blocked area, closed amenities, parking problems, and noise. TV did not work properly, and room phone not connected which would have been used in emergency. Water was cut off for several hours which prevented bathing, using toilet, even washing of hands, or making coffee. Slow to no response to problems which could have been addressed. Staff was pleasant even though they were dealing with problems out of their control. If we had been notified at time of reservation, we could have chosen another location. I had appointment at Mayo and chose this location so that we could relax, enjoy sounds of the sea, and rest. It was disappointing to deal with all these problems. We had to make decision to check out and return home.

Leisure Family

2/10

Poor

29 Dec 2025

Ellen

This hotel was under major renovation and should not be open. Constant drilling, extremely limited use of amenities (no pool, no hot tub, no firepits, no beach access, jackhammers in lobby, no use of bar or restaurant).

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Devin

The property would have been nice but was under construction, so the beach access, pool, tiki bar, lobby were all closed. I didn’t see where this was mentioned when we booked. They ran loud drills all day starting in the morning. We had to go next door to get to the beach. Our room was nice and the beach was nice. If we would have been there at non-construction time, it would have been much better.

Leisure Family

4/10

Poor

27 Dec 2025

Amy

Hotel was under construction and this was not disclosed until check in. No hot tub or pool use due to construction. Water and power outage and minimal hot water. Unable to access front door the last 2 days. Fire alarm went off only in our room. Leaking ceiling in the lobby. Filthy elevator. Repeatedly had to ask for towels and toilet paper and had to ask for our room to be cleaned (only got done twice in 9 days). Had to pay for regular coffee. Very disappointing for the price

Leisure Partner

8/10

Excellent

24 Dec 2025

Elibeth

Our stay was pleasant overall; however, we were disappointed to learn upon arrival that the pool, tiki bar, and hot tub were unavailable. This information was not clearly stated on the website, and knowing ahead of time would have helped us better plan our stay. Clear communication about amenity availability would be helpful for future guests.

6/10

Pleasant

23 Dec 2025

Chris

This would have easily been a 5 star review but I feel like I really got the short end of the stick with this stay. I booked this specific hotel for a quick weekend getaway..6 hours away from where I live. The 2 main attractions: beachfront and hot tub. Unfortunately for us, the hotel was under construction which included the hot tub. If I had known we would wake up to banging noises in the morning, and no hot tub…I would have booked somewhere else. I wish I had known before hand.

Otherwise, the hotel was nice. It was clean, staff were friendly and the room was great (maybe the shower could use a little facelift). The bed was comfortable, water pressure was substantial and we had no other issues besides the before mentioned.

Maybe a small disclaimer when booking that states “this hotel is under construction” and list the amenities that are currently unavailable.

I’d love to give the marriot properties another try in the future ;maybe I should call head next time to ask about the hot tub.

Partner

6/10

Pleasant

19 Dec 2025

Ruth

They were doing renovations. The pool and tiki bar were under construction and several of the floors.

6/10

Pleasant

18 Dec 2025

Craig

This Marriott is under heavy renovation and the writing is on the wall. I chose this location for its amenities, all of which were closed including the pool and hot tub. Still, our room had the remnants of Marriott luxe from the original build, including furnishings, comfy bed, and fresh white linens. A couple of finer points that housekeeping should know about; the coffee maker’s water tank was littered with spent grounds and who knows what, the TV’s remote control had a mind of its own when it came to volume control and the balcony (clearly labeled no smoking) was untenable due to the smell of cigar smoke from neighboring hotel guests.

Business

8/10

Excellent

14 Dec 2025

Lisa

Room was clean, enjoyed the view as well. I didnt enjoy the noise upon arriving due to remodeling. Staff was friendly.

Leisure Partner

2/10

Poor

14 Dec 2025

Craig

It was under construction extremely loud Dusty the pool in the hot tub was out of service. The front desk said they would give us 50% off. I still have not received an email confirming that.

Business_and_leisure Family

4/10

Poor

02 Dec 2025

Dawn

The hotel was under construction. There was areas closed off only one elevator and not the best looking. People were nice. They could do a better job for food if they are going to do food.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

BRANDON

Perfect time thanks again marriot

Business_and_leisure Family_with_children

8/10

Excellent

25 Nov 2025

Alex

There were renovations going on and hence it was noisy in the lobby and first floor. The staff were very polite and courteous. Breakfast was excellent.

Leisure Family

2/10

Poor

24 Nov 2025

Olav

Dated and lots of construction going on. Overall the place is too expensive for the condition it's in and would recommend it.

10/10

Exceptional

24 Nov 2025

Stephanie

Amenities and the view from my room. Would have loved a free breakfast but otherwise, it was a wonderful place to stay.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Lori

Room was clean, bed comfortable, great view of the beach! Restaurant on site but no free breakfast.

10/10

Exceptional

13 Nov 2025

Shannon

Work getting done

Leisure Partner

6/10

Pleasant

11 Nov 2025

Steve

The room, the view, the staff were great. But the hotel is being remodeled on the top 3 floors of six floors. The noise from contractors removing tile was horrendous. It was so bad i called the front desk and i could not hear her.... you could hear the noise all the way out to the beach. If i had k own the were being renovated i would have booked elsewhere. We did move one hotel away after day two! They should have put on the website they were going through an exstensive remodel. !!!!!! We did get a 50% discount, but that was after we decided to change hotels.

8/10

Excellent

09 Nov 2025

Rick

A dried chicken wing was in fridge that was only bad thing

Leisure Partner

2/10

Poor

08 Nov 2025

Sam

Website did not let anyone know that the property was under construction too much noise throughout the whole hotel

Friends_and_family Friends

10/10

Exceptional

07 Nov 2025

Mark

Room was very nice. Front desk staff was very pleasant and helpful.

Leisure Partner

2/10

Poor

03 Nov 2025

Mary

Hotel going through renovations, hammering, saws in rooms upstairs and next door. Could not talk to one another without yelling because of the noise. Water was turned off on Friday from 11:30 to 3:30. We booked a room with walk in shower and was told when we checked in that is what we had but it was a room with a tub. We both have mobility problems and so they gave us another room and when we got there it was not a walk in but a tub with a transfer bench from a wheelchair. When we complained, the representative at desk didn’t apologize and said we would have to put up with it every day from 8:30 to 6:30. Very rude and in professional staff. When you book you should be told beforehand. Terrible stay and paying top dollar to be treated so badly.

Leisure Family

4/10

Poor

03 Nov 2025

David

There was construction going on very loud very early in the morning front desk wasn't pleaent we were locked out of our door bc the electrical devise on door was in poor shape

Friends_and_family Friends

10/10

Exceptional

03 Nov 2025

Linda

All great

4/10

Poor

03 Nov 2025

Robert

A lot of construction going on for the rights that they’re charging. Water was shut off for a half a day on Friday. They charge $18 a day for parking but you park yourself in the lot out front.

Leisure Friends

10/10

Exceptional

02 Nov 2025

Raymond

The staff was incredible

Leisure Self

2/10

Poor

02 Nov 2025

Betsy

No ice, hotel charged for coffee! Unheard of. Also, the hotel charges for breakfast bar. I was shocked. Also, only 1 elevator worked

Leisure Partner

4/10

Poor

02 Nov 2025

Tomasz

Apart of having oceanfront room, smell from kitchen and view from low flor was not ideal

Leisure

10/10

Exceptional

01 Nov 2025

Marjorie

The entire staff was extremely polite with a warm welcome and very helpful as I checked in. My room was nice and clean. It had a quiet atmosphere to relax and enjoy my evening on the beach ocean front.

8/10

Excellent

23 Oct 2025

Janice

Was lovely, unfortunately there was a storm and there were red flags on the beach all three days. But it was beautiful.

Leisure Family

6/10

Pleasant

22 Oct 2025

Cody

I didnt get s beach view it was under construction

Business

10/10

Exceptional

20 Oct 2025

Rhonda

Yes no problems

Business_and_leisure Pet

10/10

Exceptional

19 Oct 2025

Kelvin

Easy access to the beach, staff upon checkin/checkout was very friendly and helpful throughout our stay.

Partner

10/10

Exceptional

08 Oct 2025

Mark

John who checked us in was nice enough to take our picture with old friends. He is a keeper.

Family

10/10

Exceptional

05 Oct 2025

Iris

Always great to come back to our favorite place in Jacksonville Beach, Florida. Friendly, smiley faces at the front desk.

Leisure Family

10/10

Exceptional

04 Oct 2025

Courtney

Beach view amazing! Clean room! Great breakfast bar!

Leisure Family_with_children

10/10

Exceptional

01 Oct 2025

Jan

Amazing beach view from 6th floor, clean and very spacious room. Great bathroom and cleanliness of daily service was excellent.

Nice bar selection of drinks and food.
Pool clean
reception staff helpful

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Samela

Beachfront room. Clean and quiet. Close to a variety of dining options. Would stay there again.

8/10

Excellent

28 Sep 2025

Rita

Beautiful view of the beach didn't get to swim in the pool unfortunately

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Isabelle

This is a simple property that is well maintained. The star of the show is the staff. The front desk and wait staff go above and beyond to ensure guests are made to feel welcomed and valued.

Business

6/10

Pleasant

22 Sep 2025

Yolanthe

The room, was not as tidy as it should've been. Had to thoroughly clean just to feel comfortable.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Bill

Nice hotel, staff was great, room was perfect.

Leisure Partner

8/10

Excellent

17 Sep 2025

Charlene

It had everything you wanted.

Leisure

8/10

Excellent

15 Sep 2025

Nancy

Not many restaurants in walking distance.

10/10

Exceptional

15 Sep 2025

Michael

Excellent

10/10

Exceptional

14 Sep 2025

Michael

Excellent

Business_and_leisure Family

8/10

Excellent

13 Sep 2025

Shelley

The ocean views are amazing.

Leisure Family

10/10

Exceptional

13 Sep 2025

Staci

Exceptional

The Hotel was beautiful. Staff was always around cleaning. The front desk staff was so friendly. The room was exceptionally clean and very roomy. Best Hotel I have stayed in!

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Rolph

The beach view was amazing and a walking distance. We loved our stay!

Leisure Partner

10/10

Exceptional

06 Sep 2025

Martha

Our stay was lovely. All staff were very professional and accommodating. Would stay at this property again.

Business_and_leisure Partner

10/10

Exceptional

06 Sep 2025

Sean

Excellent staff and service. Highly recommend if you’re staying in Jax beach.

Leisure Family

10/10

Exceptional

03 Sep 2025

James

Great hotel, location

This is a well located hotel with the huge beach with direct access. Also, a coffee bar, restaurant for basic needs, too. Easily accessible to other parts of Jacksonville. Neighborhood was nice, a great walkable natural food store. Staff were very friendly.

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Donna

Great hotel… clean, reSonable

Leisure

10/10

Exceptional

26 Aug 2025

Meghan N.

This hotel was so great! The room (standard room with 2 queen size beds) was well sized and even had a balcony which was an unexpected bonus. The staff was very friendly and helpful. Direct access to the beach that was quiet and uncrowded. Both times I went to the pool I was the only one there. There is a natural food market (Native Sun) 0.2 miles away which had premade sandwiches, salads, wraps, sushi, etc and very reasonably priced fruits, vegetables, and any other groceries/snacks needed. Lots of coffee shops and ice cream places within a couple of miles on A1A as well. All walkable! The only downfall to the hotel was paying for parking. $19.35/night after taxes. I missed this when I first booked, but after a long day of travel was just happy to be parked somewhere.

Business_and_leisure Self

10/10

Exceptional

24 Aug 2025

Ron

Always.expect excellence at Marriott. This location needs some updating with fresh paint and carpet.

10/10

Exceptional

22 Aug 2025

Leilani

weekend getaway

The staff was amazing. Our view was beautiful of the beach. The pool area very clean. We had a wonderful time. Plenty of places to walk to for food and entertainment.

Partner

8/10

Excellent

18 Aug 2025

Brian

I didn’t like that your outdoor pool was algae filled for my stay and was actually had to be closed to quest because it became so GROSS I GUESS !!! I have a inground pool it’s called DAILY MAINTENANCE !!!!

Leisure Partner

10/10

Exceptional

15 Aug 2025

Ashley

The staff were incredibly accommodating and the room was well worth it.
I would for sure stay here again.
The room was very clean and bed was extremely comfortable

Leisure Partner

8/10

Excellent

11 Aug 2025

Patrcia

.