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Quality Inn Jackson Northwest

Memphis - TN · United States

535 Wiley Parker RoadView location

7.2/10Very good693 Reviews
Cleanliness7.4/107.4
Service7.8/107.8
Comfort7.2/107.2
Condition6.8/106.8
Location8.6/108.6
Neighborhood7.6/107.6
Value3.0/103.0
Amenities7.4/107.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Quality Inn Jackson Northwest

The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. Get more for your money at the Quality Inn hotel in Jackson, TN near Cypress Grove Nature Park.

Nearby destinations include Union University, Carl Perkins Civic Center, Oman Arena, Lambuth University and Case Jones Village. Take advantage of amenities like free hot breakfast, free WiFi, newsstand and managers reception on Tuesday and Wednesday evenings. Additional amenities include valet cleaning services.

Guest rooms include a flat-screen TV, hair dryer, coffee maker, desk, iron and ironing board. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

Read more about this hotelShow less

A stay at Quality Inn Jackson Northwest places you in the heart of Jackson, within a 10-minute walk of Music Highway Crossroads and Casey Jones Village. This hotel is 1.7 mi (2.7 km) from Old Hickory Mall and 2.2 mi (3.5 km) from North Hospital.

Make yourself at home in one of the 104 guestrooms featuring refrigerators and flat-screen televisions. Cable television is provided for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and an elevator. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM

Hotel policies

Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 16 Pet max weight (per pet) in lb is 35 Only dogs are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

Important information

  • You need to know
    • The seasonal pool will be open from June 01 to September 30.
    • Pool access available from noon to 7:00 PM.
    • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Optional fees
    • Pet deposit: USD 50.00 per stay
    • Pet fee: USD 20 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Music Highway Crossroads 0.7 km / 0.4 mi
Casey Jones Village 0.7 km / 0.4 mi
Old Hickory Mall 2.5 km / 1.5 mi
Union University 2.8 km / 1.7 mi
North Hospital 3.5 km / 2.2 mi
Rusty's TV and Movie Car Museum 5.6 km / 3.5 mi
Hamilton Performing Arts Center 6.2 km / 3.8 mi
Jackson Bowling & Family Fun 6.3 km / 3.9 mi
Lane College 7.2 km / 4.5 mi
International Rock-A-Billy Hall of Fame and Museum 7.9 km / 4.9 mi
Ned R. McWherter West Tennessee Cultural Arts Center 8 km / 5 mi
West Tennessee Healthcare Sportsplex 8.3 km / 5.1 mi
Jackson Tennis Center 8.4 km / 5.2 mi
Cypress Grove Nature Park 8.7 km / 5.4 mi
The Ballpark at Jackson 9.1 km / 5.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Hotel safe
  • Lift accessExtra charge
  • Shop
  • Terrace
  • GymExtra charge
  • Indoor freshwater pool: 1
Show 4 more facilities & services
  • Breakfast
  • Fitness
  • GolfExtra charge
  • TennisExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Quality Inn Jackson Northwest

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE INNERQUADRUPLE • INNERQUA.IN

    Photos are not available for this room type.

    Quality Inn Jackson Northwest

    QUADRUPLE INNER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    INNER

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.IN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Quality Inn Jackson Northwest

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDS • 1 Bedroom • 26 m²QUA.2D
    QUADRUPLE TWO DOUBLE BEDSPhoto unavailable8 photos

    Quality Inn Jackson Northwest

    QUADRUPLE TWO DOUBLE BEDS

    Room photos

    8 photos

    Room overview

    Smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2D

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SMOKINGQUADRUPLE • SMOKINGQUA.JK

    Photos are not available for this room type.

    Quality Inn Jackson Northwest

    QUADRUPLE SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 Bedroom • 26 m²DBL.NM
    DOUBLE NON SMOKINGPhoto unavailable7 photos

    Quality Inn Jackson Northwest

    DOUBLE NON SMOKING

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE INNER-KING SIZE BEDDOUBLE • INNER-KING SIZE BEDDBL.IN-KG

    Photos are not available for this room type.

    Quality Inn Jackson Northwest

    DOUBLE INNER-KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    INNER-KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.IN-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ACCESSIBLE SMOKINGDOUBLE • ACCESSIBLE SMOKINGDBL.H6-JK

    Photos are not available for this room type.

    Quality Inn Jackson Northwest

    DOUBLE ACCESSIBLE SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ACCESSIBLE SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Quality Inn Jackson Northwest

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDS NON SMOKINGDOUBLE • TWO DOUBLE BEDS NON SMOKING • 1 Bedroom • 26 m²DBL.2D-NM
    DOUBLE TWO DOUBLE BEDS NON SMOKINGPhoto unavailable8 photos

    Quality Inn Jackson Northwest

    DOUBLE TWO DOUBLE BEDS NON SMOKING

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-NM

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 7 m²DBL.H6-7
    DOUBLE AccessiblePhoto unavailable3 photos

    Quality Inn Jackson Northwest

    DOUBLE Accessible

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    7 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-7

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 26 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable7 photos

    Quality Inn Jackson Northwest

    DOUBLE KING SIZE BED

    Room photos

    7 photos

    Room overview

    Smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 26 m²DBL.KG-NM
    DOUBLE KING BED NON SMOKINGPhoto unavailable4 photos

    Quality Inn Jackson Northwest

    DOUBLE KING BED NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Quality Inn Jackson Northwest

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 6 m²DBL.H6-8
    DOUBLE AccessiblePhoto unavailable4 photos

    Quality Inn Jackson Northwest

    DOUBLE Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    6 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-8

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Quality Inn Jackson Northwest

7.2
Very good
693 Reviews
Cleanliness
7.4 /10
Service
7.8 /10
Comfort
7.2 /10
Condition
6.8 /10
Location
8.6 /10
Neighborhood
7.6 /10
Value
3.0 /10
Amenities
7.4 /10
100 reviews shown
8/10
Excellent
04 Jul 2026
Jordan
The pool was nice! Great staff and tasty brealfast
8/10
Excellent
29 Apr 2026
Kenneth
Clean, friendly and professional. All I can ask at such a low price.
10/10
Exceptional
13 Apr 2026
Hayley
Excellence place to stay! Extremely clean and well kept, bed was super comfy and area is safe! Will definitely be back
Self
6/10
Pleasant
01 Feb 2026
Paul
Ok
8/10
Excellent
13 Jan 2026
Karen
I wouldn’t say the stay was great but okay. The room was clean. The only person I saw was the clerk who checked me in. The breakfast was substandard compared to what I usually get from a hotel whose cost was comparable to this hotel. I hoped to have a hot breakfast (eggs, bacon/sausage, biscuits gravy..etc) but that was not the case.
8/10
Excellent
27 Dec 2025
Pamela
Would have rated them higher but they put someone with screaming kids right next to us.
Business_and_leisure Partner
8/10
Excellent
23 Dec 2025
Philip
The bed was very comfortable. The room was clean and quiet
Partner
10/10
Exceptional
17 Nov 2025
KATHY
Clean smaller room. Small bathroom, but good shower. Comfortable bed. Walk out to the car
Partner
10/10
Exceptional
16 Nov 2025
Tiffany
My 2nd time staying here in a month and I love it here. The staff is so friendly and helpful. The rooms are clean with comfortable beds. Will be back again! Go Dragons
Friends_and_family Family
8/10
Excellent
13 Nov 2025
Chase
It's ok for the price
10/10
Exceptional
27 Oct 2025
Tiffany

Lane homecoming

Hotel was very clean and the staff was nice and helpful. We definitely will stay here
Partner
10/10
Exceptional
20 Oct 2025
Dwight
The property was well maintained Inside and out. The room was very clean. The bedding was comfortable. The water pressure in the shower was very good. Overall a nice stay.
10/10
Exceptional
14 Oct 2025
Daryl
Clean room and professional staff
Business Self
10/10
Exceptional
14 Aug 2025
Tiffany
Great stay ! Very clean !
8/10
Excellent
10 Aug 2025
Linda
Bed was comfortable room was clean.
Leisure Friends
8/10
Excellent
31 Jul 2025
Donald
We checked in and went to our room and the commode would NOT flush and someone immediately came to check it out and then got us a different room.
Breakfast was good! Lots of choices!
6/10
Pleasant
13 Jul 2025
Deborah
The room was clean but the chair, sink faucet and towel rack were broken. The pool didn’t look really clean but there was someone cleaning it the next morning. The bed was comfortable.
Partner
8/10
Excellent
29 Jun 2025
Lisa

Good stay for the Price.

We were traveling with our dog and spent. Night at the Quality Inn. The staff were very nice checking in. We had a room on the first floor with a door to the outside which was very convenient to take the dog outside. Room was clean and comfortable, but a bit worn. The continental breakfast was the usual fare so you could find something to eat. There were plenty of restaurants within walking distance. Would stay here gain.
10/10
Exceptional
26 May 2025
Judith
The staff were very friendly and the property was very clean. Loved our room… clean and spacious! A lot of room for us and our fur baby Buddy. Enjoyed our free breakfast too! Will definitely return and recommend this hotel to others!!!
Leisure Pet
4/10
Poor
18 May 2025
Nikylia
My stay was decent until the 2nd morning, I woke up to an ant infestation in my room.
10/10
Exceptional
12 May 2025
Angel
We have stayed at this hotel multiple times and we keep coming back the smoking rooms are a plus and we also have a very good time
10/10
Exceptional
22 Apr 2025
Rekeshia
🔥
10/10
Exceptional
24 Mar 2025
Robert
Pizza Hut right across the street!
Leisure Self
8/10
Excellent
20 Mar 2025
Scott

Just to sleep

Clean and comfortable. Fast service
Self
8/10
Excellent
07 Mar 2025
Andrew
Nice place!
Business_and_leisure Friends
10/10
Exceptional
05 Mar 2025
Lajoyce
Cleanliness
Business_and_leisure Family_with_children
8/10
Excellent
08 Jan 2025
glenn
It was ok, the breakfast wasn't very good
Partner
10/10
Exceptional
04 Jan 2025
Natarajan
The room was very clean and very close to I-40.
10/10
Exceptional
27 Dec 2024
Pamela
Staff members were very pleasant
Leisure Partner
2/10
Poor
19 Dec 2024
Travis
Worst customer service at this property. Charged for a night I did not use and just get \"Sorry.\"
Leisure Self
8/10
Excellent
16 Dec 2024
Christopher
I liked that I didn't see a single scorpion!
10/10
Exceptional
16 Dec 2024
Laraine
Friendly people and very clean
Leisure Family
6/10
Pleasant
11 Dec 2024
Craig
Dated, worn.
Leisure Partner
10/10
Exceptional
03 Dec 2024
Eric

Jackson TN

Property was well lit and easy to check on vehicle and surroundings.
Friends_and_family Family
8/10
Excellent
02 Dec 2024
Ebony
Clean motel. Would revisit
Leisure Partner
2/10
Poor
30 Nov 2024
Jill
We arrived late and room seemed clean. When getting around in the morning, we saw a cockroach run across our white line on the bed.
Partner
8/10
Excellent
28 Nov 2024
Kyoung
Better breakfast than expected.
Business_and_leisure Partner
8/10
Excellent
18 Nov 2024
Robert
A very clean and comfortable room.
8/10
Excellent
14 Nov 2024
Joanne

Comfortable room for overnight stay

Room was a little on the older side, but clean. The bed was comfortable. We were able to stay on the 1st floor so unloading and reloading our car was very easy.
Partner
8/10
Excellent
10 Nov 2024
Stephanie

Clean, comfortable, recommended

Like other chains of this type, the building is a little tired but the staff was helpful, the room was clean and the bedding as well as bed itself were quite comfortable.
Partner
8/10
Excellent
09 Nov 2024
Paul
My stay was good with no issues.
8/10
Excellent
30 Oct 2024
Brianna
The front desk associate was really nice, it was easy to get to our rooms and they had an elevator to use. In the room it was really clean, the shower had really good water pressure and got hot, however the bath stopper didn't work and the bed was extremely hard. Breakfast was disappointing because I picked this hotel specifically because of other reviews about breakfast being great. They had cereal (crappy bland cereal), oatmeal packets, waffles, and Jimmy Dean breakfast sandwiches they you had to microwave. The waffle syrup is probably the worst syrup I've ever tasted in my life and I use Great value syrup.
Leisure Partner
8/10
Excellent
24 Oct 2024
Verified traveler

Not a bad place to stay

All in all my stay was good I was looking for an indoor hotel because a lot of the other hotels had outdoor entrances and I've had bad experience with that. The hallway was dirty and there was trash in the hallway. The elevator had a smell in it. But the room itself was clean the bed was comfortable and the TV accommodations were great. All in all if you stay here I think you'll be pretty satisfied being that it's not the most expensive hotel in the area but it is pricey for that area.
Friends_and_family Family
8/10
Excellent
12 Oct 2024
Sandra
My recent stay was very good. The room was clean and comfortable. The location was great with restaurants close by.
Self
8/10
Excellent
11 Oct 2024
Sandra
My room was quiet.
Clean the vent in the bathroom. It’s very dirty
Sweep the breezeway around the stairs.
Business
6/10
Pleasant
08 Oct 2024
Stacia
The bathrom wasn't clean. The tub was clogged up. I cleaned the bathroom and fixed the tub myself. I did notify the people at the front desk.
Business_and_leisure Family
2/10
Poor
06 Oct 2024
Roger
Never even checked in. The desk clerk cancelled our reservation even though we were standing right in front of her. I told her she was rude, told my husband, no wonder the reviews were so bad. She said, you dont have to stay here. I've cancelled you.

4/10
Poor
23 Aug 2024
Verified traveler

Uncomfortable

The first thing I was greeted with and the last thing I heard when I came into the lobby was CNN on the TV, if I was not so tired I probably would have left right there. A hotel where you go to rest is no place to hear politics, either way, a big no.

The 2nd issue was the sheets an blanket felt like laying in plastic, I actually went out to my car to bri g in my own blanket to lay on because i could not stop the sticky plastic feel any other way.
Self
10/10
Exceptional
21 Aug 2024
Chris
Good location
8/10
Excellent
20 Aug 2024
debbie
I like that is right off the highway and restaurants are within walking distance
Leisure Partner
2/10
Poor
15 Aug 2024
Sisleidy
Terrible area and dirty rooms
10/10
Exceptional
05 Aug 2024
Keturah
Nice quiet relaxing enjoyed myself
Self
8/10
Excellent
28 Jul 2024
LaToya
Check was easy. Front desk clerk was very nice. Room was pretty clean. Only issue was there was no ventilation in the room. The bathroom fan was inoperable. Lack of ventilation caused sort of a dampness in the room. There was an iron but no ironing board.
The property was well kept and well lit. Felt safe with the parking.
Pool was closed.
Leisure Partner
10/10
Exceptional
14 Jul 2024
jamie

Consistently Good

Pick this hotel. It’s in a nicer area than some. The front desk girl was super sweet. Room was clean. Didn’t disappoint as Quality Inn is a consistent, nice, mid-range hotel. My dog liked it too.
Self
6/10
Pleasant
09 Jul 2024
Linnie
The room was humid and musty. I don’t think the air conditioning was working properly.
Leisure Partner
2/10
Poor
06 Jul 2024
Alan
While the office staff was nice, the room was quite dirty, and reeked of smoke. Cigarette burn on the bed linen, and stains on the chair. We didn’t stay.
4/10
Poor
28 Jun 2024
Cheryl
The hotel is old. Smelled old. Put dryer sheets in the ac vents. The mattress smelled like urine. I slept on top of the covers after spraying with perfume. Towels and bathroom were clean. Housekeeping did the best with what they had to work with.
Leisure Self
10/10
Exceptional
24 Jun 2024
Vivian
Great service, pet friendly.
Leisure Pet
10/10
Exceptional
23 Jun 2024
amanjeet
Front desk very nice
Business Self
10/10
Exceptional
23 Jun 2024
Shoaib
It’s very clean, quiet & convenient place to stay
8/10
Excellent
11 Jun 2024
Terrell E.
Eve was very accommodating and polite and took care of the issue we had
Business_and_leisure
8/10
Excellent
09 Jun 2024
Darrell

Nice place.

The hotel was clean and in good repair. The desk let us check in a little early since we had an appointment to get to. Room was clean.
Friends_and_family Family
10/10
Exceptional
26 May 2024
Cassander
Highly Recommended Quality Inn.
Leisure Family
8/10
Excellent
18 May 2024
Keon
Good place to stay
4/10
Poor
13 May 2024
Shawn
The property refused to credit me for the might that I did not stay. I was told that I had to go back to Expedia for the refund even though they charged me for the stay.

The team at Expedia made things right.
Business Self
2/10
Poor
05 May 2024
Jim R
Terrible for the price. Outside was filthy,, toilet making noise after flushing, no coffee maker in room. Very very disappointed in Baymont. Never stay again.
Partner
6/10
Pleasant
30 Apr 2024
Matthew

Meh.

Been in worse. Breakfast was pretty skimpy.
Friends_and_family Family
8/10
Excellent
30 Apr 2024
Jennifer
The property was a good value for our short stay. Overall the area felt safe, there was some road noise at night but nothing too crazy. The grounds were clean and well kept. Staff were pleasant. Breakfast was reasonably good. The beds were very comfortable.
Leisure Family
8/10
Excellent
27 Apr 2024
Neal
Stopped serving breakfast a little before 9:00 on a weekend. Very small room.
Business_and_leisure Partner
2/10
Poor
22 Apr 2024
Clarence

Worst experience ever. VICTIM OF THEFT!!!

Nothing against Quality Inn. Love my stay!!! My problem is with Hotel.com. Had to book a room twice because they won't change the room date after I caught my mistake second after receiving my conformation receipt. No phone # to get help from hotel. I was at the hotel trying to get help from hotel.com. It was frustrating because they blame the hotel but it all a run around. I AM A VICTIM!!!! I LOST OVER $135 BECAUSE OF POLICY. IT NOT RIGHT!!!! SOMEBODY PLEASE HELP ME!!! I WILL NEVER USE HOTEL.COM AGAIN!!!!
Business
8/10
Excellent
21 Apr 2024
Verified traveler

Good stay

The only problem was. The toilet wouldn’t flush good
Partner
10/10
Exceptional
20 Apr 2024
Allison
Great stay bed is a little hard but it was a great place to stay very clean
Business
10/10
Exceptional
08 Apr 2024
Stephanie
Stay here for 4 nights every month. Always good. Freindly staff, clean and always quiet .
Business
10/10
Exceptional
08 Apr 2024
Michael
Excellent locationm, room was clean and quiet, great value - no issues with my stay
Leisure Self
2/10
Poor
23 Mar 2024
Brad
My wife and i along with our service dogs stayed two nights at this hotel. When we arrived, the front desk lady was asking all sorts of questions about our service animals, seemingly acting like we were lying about them. When we checked out, they wouldnt release our deposit, claiming the dogs had made spots on the floor that had to be cleaned, which was not the case. We had taken pictures of the room prior to departure as this has happened before. They took our $100 deposit and then took another $50 off of my card without my consent. This is against the law and there should be criminal charges filed.
Business Pet
10/10
Exceptional
13 Mar 2024
Mark
Love the outside doors and grass for my dog. Amanda was super nice.
10/10
Exceptional
10 Mar 2024
Nicholas

Our stay

Our stay was perfect. Our room was very clean and the front desk was very helpful in answering questions and making check-in and check-out a breeze.
Partner
8/10
Excellent
08 Feb 2024
Marina
I liked that it was the only property that had rooms for a last minute reservation. I did not like that when I arrived my room had stained or I cleaned sheets which was not good. However I called front desk and got moved right away. The place is in need of remodel because it’s super old and a lot of deterioration. It gave me a bit of the creeps that it was dirty and I honestly stayed because there’s was nothing else available.
Business Partner
6/10
Pleasant
06 Feb 2024
David

Small rooms

The room was on the small side, and the breakfast was barely... breakfast. But, enough to get your day going.
Self
10/10
Exceptional
03 Feb 2024
Patricia
Room was very clean and comfortable!
Friends_and_family Family
8/10
Excellent
31 Jan 2024
Bill
My room was a bit small but it was very comfortable, Very clean, very good tv channel selection and convenient
Leisure Self
6/10
Pleasant
22 Jan 2024
Larry
Great price, very clean, breakfast was minimal.
Partner
10/10
Exceptional
05 Jan 2024
Ted
Rooms have been updated and the price was right.
Leisure Pet
4/10
Poor
03 Jan 2024
Christina
If the heater was on or off it had a steady flow of very cold air coming through. When I ran the shower rust came out of the faucet, it did clear but it was disturbing to see. The third floor had a very strong smell of cigarette smoke. There was no food variety on waffles or toast. The apple juice was water. This was not worth $100, I will be requesting my money back.
Leisure Partner
4/10
Poor
29 Dec 2023
Tara and Mac
It was very run down. Def not worth what we paid. We will spend the extra $30 next time. The room smelled bad, the bathroom door wouldn’t click shut, overall seedy atmosphere. The shower was a joke.
Leisure Partner
10/10
Exceptional
29 Dec 2023
Michael

Will Stay Again

Certainly a nice enough hotel. It's got a few years on it, but it's been updated, everything in our room worked just fine, nice hot shower, comfortable bed.
Partner
4/10
Poor
27 Dec 2023
Grace
It was quiet but there was no front desk staff to check out in the morning and in the room there were cigarette burns all over the comforter and the shower had short dark hairs from previous people so I am not confident with the cleanliness of the room
8/10
Excellent
24 Dec 2023
Shannon
Easy access, close restaurants
Leisure Partner
10/10
Exceptional
24 Dec 2023
Basab
Had a very good stay. Room is clean and property well kept..good value for the money. Parkinh is convinient. Staff is helpful
Leisure Family
10/10
Exceptional
24 Dec 2023
Deborah

Quick stay

It was a good short stay. In and out. Reasonable dog fee of $20
Room small but bed comfortable
Friends_and_family Family
6/10
Pleasant
12 Dec 2023
Pamela

Not a good place to stay.

Shower curtain was very old. The beds were hard and not comfortable. The only thing for breakfast was waffles. No eggs, sausage or anything you would call breakfast. The apple juice was very watered down.
Friends_and_family Family
4/10
Poor
27 Nov 2023
Narendra
While checking in we specifically asked for if they had eggs in their free breakfast ...they said yes, and it turned out their breakast is lousy....should have just booked elsewhere.
6/10
Pleasant
20 Nov 2023
Charlene

Not that great

The photos on the site looked nice but the tiny bathroom was not clean. The entry door did not shut properly and we had to make sure it was latched so it wouldn’t come open on its own.
The young woman at the front desk was wonderful although her computer wasn’t working but she did the best she could checking us in.
The breakfast consisted of waffles, yogurt, toast and weak orange juice.
For the dollar price of the hotel we are used to, this hotel should be priced much lower.
The best thing was that is is located within walking distance to a restaurant called Redbones which was absolutely a fun atmosphere and the food was great.
Partner
8/10
Excellent
31 Oct 2023
KELLI
Room was clean and reasonably updated for the price and a good nights sleep on the road. Bed was comfortable and blackout blinds were great. I slept so good I missed breakfast that ended at 9.
Leisure Self
8/10
Excellent
17 Oct 2023
Anita
Room was very clean. A little to much of a perfume type smell for me. Breakfast a little lacking.
Partner
10/10
Exceptional
13 Oct 2023
Verified traveler

Satisfied

Nice room clean and comfortable. I would stay here again
Friends_and_family Family
8/10
Excellent
10 Oct 2023
James
Rm to park my pickup and small trailer.
Leisure Family
8/10
Excellent
06 Oct 2023
Steve
They have obviously updated recently and it shows. Reasonable price, clean and the grounds have very nice landscaping. I would stay there again.
Partner
10/10
Exceptional
20 Sep 2023
Bob
will use again
Leisure Self
8/10
Excellent
17 Sep 2023
James
We stopped for 1 night on our way home. The property was well maintained as well as the lobby and room. Comfy bed and great shower.
Staff was courteous and helpful with suggestions on where to eat. Would recommend this hotel.
Leisure Pet

Location & surroundings

Quality Inn Jackson Northwest
535 Wiley Parker Road, Jackson, United States

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Quality Inn Jackson Northwest

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