Jackson Hotel And Convention Center

10/10

Exceptional

13 Apr 2026

Givonni

They just need a refrigerator and microwave in every room.

Self

2/10

Poor

25 Mar 2026

John

The first room, the lock fell off as soon as we opened the door. We got them to change our room but the second room was even worse. The stains had stains and for some reason there was a defrosting pizza in the microwave. It was clear the place hadn't been cleaned. We left and didn't go back.

Family_with_children

2/10

Poor

21 Mar 2026

Misty

Worst hotel ever! Stay away! Bugs everywhere.

2/10

Poor

17 Mar 2026

Cardarious

Dirty

Partner

6/10

Pleasant

17 Mar 2026

kendra

Had to change rooms 3 times and still wasn’t satisfied
The staff was unprofessional and got an attitude with me when I went to desk

4/10

Poor

14 Mar 2026

Johnny

Had to pay for extra day due to your company mess up

Partner

2/10

Poor

06 Mar 2026

Chasity

The dirtiest hotel ive ever been in. Checked out less than 30 minutes after checking in. Zero lights on the building outside, i thought it was closed when i first pulled up. Hotel smelled like old cigarettes and im unsure of what other scents were contributing to the smell. When i stepped off the elevator and saw the condition of the hallway carpet i knew i was in a for a real treat once i got to my room. Once inside of the room i discovered how absolutely filthy the room was. From the floors to the walls there were stains all over. The bathroom shower was dirty, the light switch had visible something on it. This place needs shut down. I took a video and posted it on my social media and people were also shocked at how disgusting the room was. Do better. Hotels.com shouldnt even be offering this hotel to people

10/10

Exceptional

21 Feb 2026

Vickie

Staff was very nice!

Partner

10/10

Exceptional

21 Feb 2026

Christy

B.

6/10

Pleasant

15 Feb 2026

Christine

The hallways were noisy with people up at all hours and kids running around. Otherwise, room was clean and comfortable.

Self

6/10

Pleasant

20 Oct 2025

Dexter

Im not a huge fan just cheap

Self

4/10

Poor

20 Oct 2025

Peyton

So the room we were in had no cold water and it was gunk and looked like mold spots around the toilet and the tub, the door leading to the balcony had no lock or a knob to open it just a hole. And the room had stuff sticking out of the door a plastic black knife and air freshener.

Leisure Partner

4/10

Poor

17 Oct 2025

Deddrick

Air conditioner hardly work. Bad service in the TV kept freezing up and has hardly no channels on the TV to watch. Bed's are uncomfortable

Partner

4/10

Poor

17 Oct 2025

Deddrick

The air conditioner hardly work. The TV had bad service kept freezing up. Don't have to many channels on the TV. The customer service was good. It's not somewhere I'm going back to.

Partner

10/10

Exceptional

13 Oct 2025

Sheila

Fantabulous Staff

Leisure Self

4/10

Poor

12 Oct 2025

Elizabeth

Room was not very clean. Just a bed, a bathroom, and one dresser. Tv remote did not work. Wifi was unable to connect. Towels looked dirty and sheets did not look clean either.

Self

6/10

Pleasant

11 Oct 2025

Dexter

I mean cheap

4/10

Poor

09 Sep 2025

Michael

Everything is in poor condition. The shower sprays water everywhere, the TV is fuzzy and the audio drops out and rhe picture freezes every 20 seconds approximately. The floor is always nasty amd not sven swept let alone mopped..its so much cheaper than anywhere else its wortth it to me but i wouldnt suggest it if youre stomache is weak.

Business

2/10

Poor

01 Sep 2025

charles

This location should not be offered on Expedia or any other service.

Business_and_leisure

2/10

Poor

31 Aug 2025

Lara

The fire alarm was ripped out of the wall. There was black mold in the fridge. It was still dirty. I won't be staying here again. Definitely not worth the money. I just wanted to leave.

6/10

Pleasant

22 Aug 2025

Ian

Staff were friendly. Room was clean, but the building is old and unkempt. Seemed like a rough neighborhood.

Business_and_leisure Self

2/10

Poor

18 Aug 2025

Deborah

I chose this place based on price and some of the reviews seemed ok. But it was a dump!
Floor was sticky, tv didn’t work, ice machine was out of service. Etc.
Only reason we stayed was it was late and the bed looked like there no bugs. Other then that there was nothing to offer.

Business Partner

8/10

Excellent

17 Aug 2025

Syneshia

I would stay again I did see a roach in my room but then it left it was affordable and I would stay again because of the price like it was not that bad

Self

2/10

Poor

11 Aug 2025

Verified traveler

The first room i tried staying in had nest of roaches hiding in fridge they moved me to new room front desk lady was very friendly they all were but the next room they moved me too bed was broke down in middle didn't want to switch to a 3rd room spilled a drink on the bed and left the next day for the bed housekeeping didn't change sheets just made bed was still soaking wet that night and no fridge or microwave in the second room had a horrible stay but only enjoyable part was i was with my lady

Partner

2/10

Poor

04 Aug 2025

Verified traveler

Run down dump. Worst hotel I've ever stayed in

No furniture, chairs bench etc in the lobby..... The older lady at the front desk was very nice. We went to our room, (3rd floor) the smoke detector had been ripped off the wall, the room smelled bad, one of the wall lamps was hanging off the wall, the bed cover was from 1980 and had a couple holes in it....we went back to the front desk, she gave us a room on the 2nd floor, we went in, it smelled like cigarettes although it was suppose to be non smoking, and it was 2 queen beds, although we had paid for a king bed, we went back to the front desk. She said she thought that would make me happy.... (although I was there with my boyfriend and we wanted 1 bed) no biggie.. she put us in another room on the 3rd floor. We went in, it was better, with a king bed. But there was mold in the refrigerator, the air conditioning unit was ripped up hanging off the wall. And where there should be a rod with hangers for clothes, there was nothing. The rooms dont even have curtains, just a blind. We were both tired and just decided to stay. Its just one night. The room had the fridge (with mold) and a microwave. The microwave seemed clean but we didnt use it. No table, no accent chair, no hair dryer, no phone, no alarm clock, no trash can in bathroom, no iron or ironing board. One of

Partner

8/10

Excellent

29 Jul 2025

Richon

Cleanest affordable but no wifi reaches in the rooms, only in halls.

10/10

Exceptional

20 Jul 2025

Christian

Na

Business_and_leisure

2/10

Poor

20 Jul 2025

jory

The first room we were offer had blood on the lamp shade. We asked for new room and that one look like had not been cleaned. The floors were sticking and dirty and the walls were dirty. The shower had was so dirty it was black. I asked for another room and the room was cleaner but fully clean. There was no hot water and fire detector wouldn't stop beeping in the front desk agent told us to just unplug it. We were so tired from traveling 13+ hours that we just accepted it.

Friends_and_family Family

6/10

Pleasant

18 Jul 2025

John

I couldn't use my phone

2/10

Poor

17 Jul 2025

Lucas

The worst stay, bed sheets weren’t clean, bathroom wasn’t clean, floor wasn’t clean, the room had strong smell of smoke

2/10

Poor

14 Jul 2025

Johnisha

Very horrible will never return they need to tear down the whole convention center

Business

2/10

Poor

11 Jul 2025

Michael

Worst stay ever and ive been staying here.

I had to go to 5 (literally 5 trips up and back down for a new key with a rude employee i eventually asked \"have i offended you at some point?\" She said no) different rooms all on the top floor furthest back to find the rooms had no hot water or rhe floors were downright so nasty i couldnt take my shoes off. The person at the desk was extremely rude and unhelpful and it couldnt have been a worse experience. I settled on room 5 with lukewarm water and only.a slighly slimey floor with a tv that glitched.

Business

4/10

Poor

09 Jul 2025

Brenda

No ice machine . Had to go to motel 6 and the floor in my room was sticky.

Leisure Self

8/10

Excellent

24 Jun 2025

Michael

I've stayed here a lot. Its good enough to consider returning every time

Business

10/10

Exceptional

22 Jun 2025

Samara

Great stay, nice staff. Rooms were clean and updated. Someone did however set their room on fire and they had to clear the building! Not the fault of the property, just that dummy staying there.

Self

2/10

Poor

21 Jun 2025

Catrinia

The staff was nice. The rooms was not up to date. It was hot in there the microwave was nasty. They didn’t have an iron or ironing board. The towels looks nasty. It was yelling next door like they was fighting. The whole hotel looks like a crackhead hotel. So o asked for my refund back and we left. Never will I stay there. And the beds wore out

Friends_and_family Friends

2/10

Poor

17 Jun 2025

Spence

Dirty run down broke things cobwebs in corner.

Friends_and_family Family

10/10

Exceptional

14 Jun 2025

Peyton

The WiFi was a lot better this time and the beds are always so soft and comfortable.

Leisure Partner

8/10

Excellent

14 Jun 2025

Paulette

For short stay it was what we needed. It was clean and staff was always helpful.

Leisure Family

2/10

Poor

08 Jun 2025

Jeremy

Um i dont like the rooms because they just feel nasty.

Leisure Partner

10/10

Exceptional

01 Jun 2025

Laquentin

Yr

6/10

Pleasant

31 May 2025

Ashley

The room looked nice upon entry but upon further inspection I found the bathroom sink dried red specs of a colorful drink. I found a pair of dirty socks laying in the chair. There were napkins on the floor in under the bed. Not only that, when I checked in, they tried to say I didn’t pay. I showed proof where I did through this app. The next morning I had to show proof again because the front desk called saying I didn’t pay for my room.

Friends_and_family Friends

10/10

Exceptional

30 May 2025

Peyton

Very nice rooms

Leisure Partner

10/10

Exceptional

30 May 2025

Peyton

I like how budget friendly it is!

Leisure Partner

4/10

Poor

26 May 2025

Jason

Stay here....but only if you are in a crunch!

Idk what i expected at this price, but not to be woken up by people at 2:38 AM. The noises in the wall, have no clue what that was, and the bathroom light that would stay on for 45 seconds the go off for a min, then come back on......repeated all night....and no hot water.....AT ALL! The lady at the desk was super nice....only consolation to the night.

Business

2/10

Poor

19 May 2025

Andrea

The whole property was terrible. Upon check in they ask you to sign a non-smoking document but the hotels smeels.of smoke already. The room had trash and opened soap from im only assuming the previous stay. And the ac did not work. All linens were dirty.

Business Family

2/10

Poor

19 May 2025

Devin

Nasty room

The room was not clean especially the bathroom

Self

4/10

Poor

16 May 2025

Angela

Staff view is very nice but the elevator is very slow if it's working at all one washer and it stays dirty the carpets in hallways are hideous the elevator stays nasty the rooms I've stayed in have bedbugs or box springs and mattress are hideous etc ...oh not to forget the abundance of raccoons walking over your head at front entrance climbing out the garbage cans ..they know about them apparently it's funny that people are scared of them

10/10

Exceptional

14 May 2025

Crystal

Great location quieter than most and above all very friendly property management and staff blew my mind.

Business Family

2/10

Poor

07 May 2025

Ashley

The room was nasty there was dried blood on my comforter and there was a clicking noise all night the bathroom light wouldn’t stay on the just overall bad

Self

10/10

Exceptional

03 May 2025

Peyton

The breakfast is always nice! Simple and yummy, 10/10 experience and worth every dollar!

Leisure Partner

4/10

Poor

27 Apr 2025

Kristina

Smelled, hallways disgusting, no trashcan in room, no hair dryer, falling apart, staffer walking down the hallway just randomly spraying chemical cleaner

10/10

Exceptional

27 Apr 2025

Peyton

Definitely recommend if your in a budget and don't have good transportation, everything was nearby and the room was perfect. Adrien at the front desk was also very helpful and gave us the best customer service, will definitely be returning!

Leisure Partner

10/10

Exceptional

26 Apr 2025

Ann Michelle

Located close to shopping and dining areas.

Business_and_leisure Self

8/10

Excellent

25 Apr 2025

Angela

Nice stay

Business_and_leisure

8/10

Excellent

24 Apr 2025

Angela

For the cost there should be at least breakfast other than muffins and more than one beverage children can't drink coffee..

Business_and_leisure Family_with_children

10/10

Exceptional

21 Apr 2025

Darlene

There wasn’t enough pillows for the room and the bed was too hard

Self

2/10

Poor

18 Apr 2025

Tommi

Roach Motel

As soon as I pulled up it looked nothing like the pictures. It was dark as f*** I didn't even think it was open. So when I went in the lobby it wasn't so bad she talked about breakfast and I was like okay and then she said the elevator's right there. So I went to the dollar store because they didn't have shampoo and I wanted to get some food. So I come back I go in the elevator the first thing I notice is is the alarm in the elevator is disconnected and it's disgustingly dirty. Then I start walking down the hallway in the carpet doesn't look like it's ever been vacuumed and you could see the stuff that was just matted into it. I got into my room the curtain was ripped the bed was half-assed made it actually looked like somebody had just slept in it there was a hole where a refrigerator used to be and it was dirty it stunk I didn't want to put anything on the floor there were s*** dripping down the walls in the bathroom looked like it hadn't been cleaned in a year.

Friends_and_family Family

6/10

Pleasant

13 Apr 2025

Ann Michelle

The staff was friendly, and the property was easy to find and convenient. The rooms need updated and needed cleaned better, but it's walking distance to dining and shopping.

Business_and_leisure Self

10/10

Exceptional

04 Apr 2025

Angela

Family feel great front desk service takes care of concerns with no problems Mrs.Ruby does over and beyond to make your room comfortable to feel more like home . I love my stays

Business_and_leisure Family_with_children

10/10

Exceptional

04 Apr 2025

Angela

I love my stay Everytime and the front desk staff and Mrs.Ruby always make me feel like family.

Business_and_leisure Family_with_children

10/10

Exceptional

04 Apr 2025

Angela

I always enjoy my stay here! The staff always makes me feel like family and takes care of any concerns I may have with no problem. I would love to see more breakfast and anytime coffee & tea access in rooms or dining area that would be nice. I also miss the pool which was so awesome. Overall I personally love the front desk staff & Dave they are awesome and my stay time here is great!

Business_and_leisure Family_with_children

4/10

Poor

04 Apr 2025

Michael

My door had a hole in it large enough to see through into the hallway and I saw roaches in my room on multiple occasions. 0 stars

Business

8/10

Excellent

31 Mar 2025

Michael

A1 stud front deskstress with that curly do.

The lady at the front desk...she had curly brown / blonde hair and a nice smile. She was extremely helpful when the hotels.com app wasn't working properly and helped get me checked in anyway and it was much appreciated. Her name starts with an A...idk if you're reading this and it matters to you then you know who the hell I'm talm bout. Your A-1 stud front deskstress made this my spot for the foreseeable future..we lit on gang no cap

Business

10/10

Exceptional

30 Mar 2025

Cassie

Nice

6/10

Pleasant

29 Mar 2025

Jana

Very run down. You can tell it's old. Smelled like cigarette smoke in the hallways

Business Partner

10/10

Exceptional

26 Mar 2025

olajuwon

Great stay awesome staff

Partner

4/10

Poor

26 Mar 2025

John

Loud music all night long, no fridge (as promised), microwave filthy

Leisure Self

6/10

Pleasant

23 Mar 2025

Verified traveler

Not very clean. Some staff was friendly. No breakfast. Easy check in. Great hot shower. No carpet, which is great. Floors were not swept. No desk or chair. Fridge with freezer worked nicely. Internet did not work

Friends_and_family Family

10/10

Exceptional

22 Mar 2025

Sam

Very polite staff at the front desk when we checked in. Very close to restaurants and entertainment.

Leisure

4/10

Poor

18 Mar 2025

Bryce

I feel I've entered an alternate universe reading recent reviews. Front desk was friendly & helpful so I have no qualms there. It's obviously a no/low-frills option compared to its competitors so no qualms there either (didn't walk in expecting a continental breakfast, etc. or anything). That said...

-- Had to be assigned three rooms before getting a lock that worked.
-- Space clearly hasn't been renovated in a while (at least I hope it hasn't!), so everything is drab & grimey. I'm not sure if my room was a smoker's room...I hope so as that would explain the stained decor.
-- I asked for an iron & the front desk worker kindly obliged. But then I noticed the ironing board looked like it was purchased in '92 & last fiddled with in '94. I think this might explain all of the fraying on the TV tray because I think that's where people have been doing their ironing.
-- Once checked in & having taken in this 1970s space, I resolved to just sleep & check out as quickly as possible. Bed was comfortable enough so I slept OK (even though the air was rather stale...I don't know how much of that was hotel's fault)...I'd resolved a shower was probably a waste of time but woke up realizing I probably *should* take one (I had an important app't later that day) only to discover two old grimey washcloths hanging on the shower curtain. Yuck.
-- Hot & cold water was not a problem with the shower....a happy medium between the two, not so much.

One night stay only if the Days Inn is booked.

Business Self

4/10

Poor

14 Mar 2025

Crystal

No hot water no refrigerator in my room

2/10

Poor

14 Feb 2025

Carmen

dirty with lots of cockroaches

Business Partner

4/10

Poor

29 Jan 2025

Nobel

The worse bed in world

Business Self

10/10

Exceptional

28 Jan 2025

William

Always abgood stay

Leisure Self

8/10

Excellent

24 Jan 2025

Laura

It was good and clean, but the water in the showers wasn’t getting hot.

Self

4/10

Poor

10 Jan 2025

Tina

Terrible Terrible

4/10

Poor

25 Dec 2024

alexandria

They had to switch our room because the room we were in had brown stains on the sheets which one of the spots were wet!! Then the second room we were in didn’t have any hot water the refrigerator barely worked

8/10

Excellent

10 Dec 2024

cierra

Nothing

Leisure Family

2/10

Poor

12 Oct 2024

Patrick

This was the worst place I have ever stayed at in my life.
The room was moldy in disrepair. There was a partial bar of soap stick in a bathroom vent. There was masking tape in the bathroom door fittings.
The parking lot turned into party central on Friday and Saturday nights. Cars playing really loud music. They were using my vehicle as a beer table.
It is half hotel and half long term apartments.
During the week when the factory shift ended the cars and loud music started at 1:30 am.
They urinated on my truck and trailer.
I am appalled that Expedia would have this hotel on their site.

Business Self

2/10

Poor

11 Oct 2024

Shawn

Noisey guest next room

Business Self

4/10

Poor

01 Sep 2024

Jeri

Very confusing, one end of the motel had the Jackson Hotel name and the other end had Motel 6 name and they are the same building. Very rundown and the only had a muffin for breakfast. Nothing like the pictures showed. Very disappointed.

Business Friends

2/10

Poor

04 Aug 2024

Steven B.

Property hasn’t had upkeep in a while, felt very unsafe. We did check for bugs in the bed, bedding had burn holes.

Business_and_leisure

8/10

Excellent

04 Aug 2024

Kathleen

Staff is very nice and accommodating. The rooms are dirty. There was no mini fridge in room we moved to. 1st rooms were dirty bath and light fixture worked when it wanted to. 2nd rooms were cleaner. The bed was comfortable.

Leisure Family

6/10

Pleasant

12 Jul 2024

Mike

The property was relatively clean. Other guests hanging out was an issue.

Business Self

4/10

Poor

25 Jun 2024

RAFAEL

Nothing work in that hotel. No TV; no ice machine; dirty; smells bad.

Leisure Partner

8/10

Excellent

30 May 2024

Kirstin

Our stay was good

Friends_and_family Family

8/10

Excellent

28 May 2024

Shelley

Older hotel room was clean no extras.

6/10

Pleasant

13 May 2024

Kathryn

This was a quick and inexpensive stop for our family traveling with grandchildren. The room/beds were clean and basic. The hallway and elevator were a bit grungey. The lobby was sparce with no furniture. The breakfast \"buffet\" was packaged donuts and muffins, but the kids thought it was great! There was a bit of noise at bedtime, but later everything was quiet and we slept well. Great rates and convenient to the interstate. A good place to stop if you are not expecting too much.

Leisure Family_with_children

2/10

Poor

11 May 2024

Rebecca

DON’T STAY HERE!!!!

This place was awful. We booked a non-smoking room but the whole place smells like cigarette smoke. There was no trash can in the room. No place to hang clothes. No luggage stand. There WAS a used Q-Tip on the floor. Paint drops on the floor. Dirt on the floor. Tears/ holes in the linoleum. The shower floor had black stains on it. I elected to not shower because of how dirty everything was. To add insult to injury, there was no WiFi. And there were young adults in the hallway past midnight making lots of noise.

Friends_and_family Family

10/10

Exceptional

10 May 2024

Ciarra

Will for sho be backed

6/10

Pleasant

09 May 2024

Lisa

Very Basic

This stay was a so-so stay it served the immediate purpose but was lacking in quite a bit. An older hotel very basic - nothing special the room was fairly clean but the floor was all sticky none of the lamps had knobs to turn them on or off and no coffee maker no refrigerator no microwave, the bed was comfortable but old

Partner

8/10

Excellent

04 May 2024

Angela

It was good for us

Leisure Family

2/10

Poor

02 May 2024

Francessa

Nothing dirty walls bathroom nasty

Leisure Family

4/10

Poor

28 Apr 2024

Jaronica

The room was not cleaned. There was hair all the bathroom and in the bedding. There was a dollar general basket on floor 2 and 3. There seemed to be a lot of activity going on around the hotel.

Family

8/10

Excellent

14 Apr 2024

AMANDA

Had trouble with the tv and the faucet the staff quickly took care of me with another room. She was very understanding and nice.

Self

2/10

Poor

24 Mar 2024

Maryvonne

Filty

8/10

Excellent

22 Mar 2024

Anne

Review

The hotel is older, so not 5 star but on our last stay the room was nicer than our previous stay because the updates were more modern. Free breakfast really needs to be revised, nothing left when we got there one hour after it was available.

Friends_and_family Family

8/10

Excellent

10 Mar 2024

David

Positives and Negatives

Short overnight stay on a longer trip. Room was nice and clean, but almost no amenities (only a very small bar of soap, no shampoo). No refrigerator or microwave in room, but they were supposed to be available upon request. Nonsmoking room on second floor smelled clean, but hallway smelled strongly of smoke. Continental breakfast was OK. Had self-made wafflers, but had to cook twice for them to be done. Also, had selection of cereals, oatmeal, small powdered donuts, toast, etc. Had coffee, 2% milk, and apple juice. Note the downstairs hallway away from the lobby was in bad shape, maybe being remodeled but not sure. The only ice machine was out off ice.

Partner

10/10

Exceptional

17 Jan 2024

nycole

Clean