Hillside Crossing Nashville

United States , Nashville - TN
NASHVILLE, 717 Spence Lane
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50 reviews shown

4/10

Poor

14 Mar 2026

Jason

There was no hot tub the room was clean but not what i had booked and they placed me on the backside of the building where it seemed the police should have patrolled all night there

Self

10/10

Exceptional

14 Mar 2026

William

We checked in late at midnight, though no one was working. The person on call came right over within 10 minutes and had us checked in and showed us around

6/10

Pleasant

09 Mar 2026

Paige

I was relatively disappointed by the experience here. While the price may have been an indicator that it wasn’t the nicest hotel, the pictures led me to believe that there’d be a certain standard of expectation. Upon checking in, we were directed to our room. On our way there, we found there was trash outside of the rooms and in the parking lot. The first room we were provided had an odor of cigarettes, so we asked to change.

2/10

Poor

03 Mar 2026

James

Let me begin with reserving must stay with Expedia where I accidentally didn’t put the right date and but when I had and reserved and paid for the room, well upon arriving, my name wasn’t on the reservation and I quickly find out on Expedia that it was the wrong date. It cost me $178 for one night with the original price of 71 just for accidentally not putting the right date the property was willing to do nothing about this nor was Expedia and if I canceled, there was no refund so after all this, the lady puts me in a room where the TV doesn’t work mind you I’ve been here. The cops have been here at least 10 times in 24 hours with one girl, dead overdose, I think is what it was. God your soul then the plethora of hookers which are entertaining to watch but are just bad for business I don’t know why the staff lets this continue so when I complain to the manager this morning about me being overcharged nothing not a discount and I know it’s Expedia’s fault for the big charge, but she could’ve done something about putting me in a room with the TV that didn’t work instead she didn’t even have a freaking cup of coffee for me RBF on this lady as well. Not sure why she would ever work as a front person. The lost Patty pub Grill is amazing too bad it’s built right beside the gate of hell if you have a family, don’t take them here if you’re a bachelor and you’re looking to have a good time this is your place

2/10

Poor

01 Mar 2026

Catlyn

I didn’t even get to stay in the room and I’ve tried getting a refund and they won’t allow it

2/10

Poor

23 Feb 2026

Aidan

This place is awful, super sketchy neighborhood you won’t feel safe staying here. I Had to spend money to leave and find a new hotel. Spend the extra money staying somewhere else.

10/10

Exceptional

20 Feb 2026

Guilherme

Good price point

4/10

Poor

13 Feb 2026

Maria

When I arrived, there was no electricity or power.
I sat in my car for an hour and a half trying to figure out what to do – the lobby doors were locked, and it was dark. I booked on line, and there was no notification that the power had been out for 24 hours it let me book a room.

When power came back, the lobby doors finally opened and I was able to check in, however the first room I was assigned, was not clean when I got there.
It had somebody else else’s belongings in it and the bed was all messed up and there was trash everywhere and somebody else’s food in the fridge.

I went back to the lobby and they apologized - the power shortage shut the tracking software down so they weren’t sure which rooms have been cleaned or not, they were kind of guessing.

They assigned me another room , however, when I got to the new room, the key wouldn’t work.
So I went back to the lobby for the third time,
The third was a charm! The key worked and I got into the room, which was large and roomie, with the refrigerator and microwave and nice TV. I was so happy.

Unfortunately, the heater didn’t work and the room never warmed up- it was about 12° outside- FREEZING- and I called the office to request extra blankets at least six times, and they never arrived.
I slept in three layers of clothes with a hooded parka fleece jacket on, mittens and socks, and ear muffs-

It was a very uncomfortable night. But I felt grateful to have a bed to sleep in at that point.

Business

8/10

Excellent

27 Jan 2026

darren

i’m still here - i like it so much

2/10

Poor

27 Jan 2026

Edwina

I called ahead to check if pet friendly, then i made reservation. When i got there, there was a note on the door telling me due to inclement weather they were moving residents to the clubhouse because they didn’t have power. That was the reason i was renting a hotel because our power was out at home. I wasn’t about to huddle up in a clubhouse with people i didn’t even know with my family. There was no one in the office to speak to either. Would not recommend this place to anyone!

Friends_and_family Family

6/10

Pleasant

13 Jan 2026

Rashelle

The pictures are glamor shots compared to how the property looks in person. The car traffic was loud and seemed to be located in a questionable area.

10/10

Exceptional

10 Jan 2026

Timothy

The hotel is amazing the room are very nice and clean

10/10

Exceptional

06 Jan 2026

Rose

Super proud of you I enjoyed my stay

4/10

Poor

02 Jan 2026

Masen

The staff was nice. My room didn’t have any blankets. Outside was sketch. Room itself was clean. Outside smelled like weed. One big thing is I paid online and then I was charge at the hotel.

Partner

2/10

Poor

01 Jan 2026

Joshau

We got put into a room on the third floor, it was disgusting. The toilet and bathroom floor were covered. I went to the front desk and they offered me another room and also mentioned that staff keeps putting people into dirty rooms??? Then we got moved to a second room on the first floor and there was black mold in the shower and the sheets weren’t the cleanest either. To be honest don’t stay here, the area isn’t the safest and the room isn’t cleanly either.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Rachel

Room was clean as always and the staff is amazing

8/10

Excellent

04 Dec 2025

Chris

yes the rooms were very clean and ataff friendly but the outside very dark st night and i couldnt check in at first dur to a hacker attempt on there server and she douldnt get on the computer and it put her on hold

10/10

Exceptional

03 Dec 2025

Keith

Angel at front desk is amazing help

Business Self

2/10

Poor

03 Dec 2025

Kristi

I don’t like to write negative reviews but really felt like I had to warn others. After our flights were delayed we were now landing at midnight. We call the motel to make sure we would still be able to check in after midnight and we’re assured that wouldn’t be a problem, just call the number on the door and someone would come help us. So fast forward to 12:30am when we finally arrive. It’s dark and nobody is there. We call the number a few times and finally someone answers. A lady pulls up in a car carrying a small dog smelling of weed, we don’t care we just want our room key to get some sleep. She clicks a few buttons and then tells us she can’t help us that she doesn’t see our name and that the reservation probably canceled or was a no show since it was after midnight. We told her that we had called earlier in the day when our flights were delayed and we were assured it would be fine coming after midnight. She said sorry can’t help you, call me back if you get something figured out. Then locked the door and got back in her car and drove away. So we were left to drive around and find another place to sleep at 1am. Definitely one of the absolute worst customer service experience I’ve had.

10/10

Exceptional

16 Nov 2025

Amairani

4/10

Poor

10 Nov 2025

Michaeilee

Only 3

2/10

Poor

29 Oct 2025

Angela

Website different from site of property. Wouldnt of never booked if i saw

Partner

10/10

Exceptional

28 Oct 2025

James

Great place to stay

8/10

Excellent

28 Oct 2025

Jordan

Standard for the price, clean and relatively quiet.

Leisure Family

2/10

Poor

28 Oct 2025

Jaime

Having stayed at 100s of hotels and motels around the country and, world, I would rate this one at the bottom of most of my experiences. Do yourself a favor and find a reputable hotel, this in NOT!

Leisure Family

4/10

Poor

27 Oct 2025

Johannes

Staff exceptional considering the circumstances. They went out of their way, but can control only so much, of course.

Very old facility despite upgrade.

Business Self

10/10

Exceptional

22 Oct 2025

Jose t

It has a good location not too far from the downtown area the staff was very warm and welcoming and the area was quiet

Leisure Partner

4/10

Poor

21 Oct 2025

Chad

Lot of homeless people staying there living out of their cars, yelling fighting and people roaming around all hours of the night.

Friends_and_family Friends

8/10

Excellent

20 Oct 2025

Veronica

The staff is great, and the prices are affordable.

Leisure Friends

2/10

Poor

20 Oct 2025

Olivia

It was genuinely horrible. Our entire room was infested with stink bugs, our door barley locked, and there were literal drug addicts outside of the \"hotel.\" This is a motel NOT A HOTEL, very sketchy things happened in the parking lot at night. We all felt extremely unsafe, also the room was not clean and no one came to empty the trash, and we were not aware of where to empty it. We also drank out of the tap water and the next day experienced extreme stomach pains and could not leave the bathroom for 2 days. DO NOT STAY HERE.

Leisure Friends

2/10

Poor

20 Oct 2025

Victoria

Pass on this property

No towels in room, no face cloths, in middle of bad area

2/10

Poor

19 Oct 2025

Daniela

really nice aside from stink bug infestation but aside from that nice

2/10

Poor

18 Oct 2025

Nabila

Room was dirty, area was unsafe and staff was not good

2/10

Poor

12 Oct 2025

Dustin

Tried to cancel and they hung up on me before they even said a word to me but was talking to someone else while having me the phone on

2/10

Poor

11 Oct 2025

mary

This is not a hotel - it is a motel. The pictures are a total misrepresentation of this hotel. This is a drug-haven, unsafe environment. Please refund our moneys paid.

2/10

Poor

11 Oct 2025

Leevon

Friends_and_family Family

8/10

Excellent

06 Oct 2025

Saul

Room is fine. Staff is great. Location near enough to Broadway but hotel not super luxurious but good enough

6/10

Pleasant

06 Oct 2025

Theresa

Room was okay, staff were friendly and helpful. Things were very loud at night with a lot of traffic and speeding through.

Partner

4/10

Poor

05 Oct 2025

Jim

There was nothing in the kitchen, and the television did not work

Partner

10/10

Exceptional

03 Oct 2025

Monica Carla

The staff was super friendly, the room was very comfortable and had all the amenities, coffee maker, fridge and microwave. The fitness center was convenient and clean. Great deal.

2/10

Poor

21 Sep 2025

Moniqua

Air conditioning barely worked. Photos do not match up with the actual rooms and building.

Friends_and_family Friends

8/10

Excellent

07 Sep 2025

Michele

Robert and Angela at the front desk were amazing and super nice!

Friends_and_family Friends

2/10

Poor

18 Aug 2025

Mike

Pool was green dirty and un usable. There are permanent resident walking around all times of the night. Broken beer bottles in hallways, place constantly smells of weed. Bathroom had a ceiling leak and moldy odor.

8/10

Excellent

14 Aug 2025

Brian

Mother's knee

The weather kept us from the pool, and the TV didn't work because of the weather we think. It kept going in and out. Otherwise the room was nice and new, checkout we couldn't find anyone and had to just leave the fob on the lower counter as we had to get on the road.

Partner

10/10

Exceptional

10 Aug 2025

Mary

This is our chosen place to stay in Nashville. Clean, safe, great staff, and a short drive to downtown. The Lost Paddy also has great food!

Leisure Partner

2/10

Poor

07 Aug 2025

Ellie

This is a crack hotel. It is filled with section 8 housing. DO NOT STAY HERE!!!! Yes, it’s super affordable, but that’s for a reason!!!! The staff were very friendly and understanding, however the area is unsafe.

Leisure Friends

2/10

Poor

06 Aug 2025

Loretta

Tamara at the front desk was wonderful. Got to our room and definitely smelled like smoke. We thought we could deal with that since we would be out during the days but there is a lot of stuff going on out in the parking lots and in the hallways. One room had junk piled in front of it, and a broken screen hanging from it. The people milling around while it was late were very undesirable, loud and scary. There were cars being worked on even late at night out in the parking lot.One girl had a pitbull that had a leash, but was still just wandering around without her holding it. This was all going on when my husband went out to get something out of our car and told me to absolutely not go out there.It felt so unsafe that we got up at 5 AM and just packed our stuff and got out of there even though our reservation was for four nights. It was not worth being unsafe. There is no way that management does not know what’s going on there. It seems as if there are people living there and it’s not just a hotel. This hotel should certainly not be promoted by Expedia.

2/10

Poor

28 Jul 2025

Alan

air conditioning was not working room was 85 degrees … they refused to refund my money .. I had to book another room for the night. Talked to the manager today who was not there and they said the ac was working and they would not be refunding. They were not there an have no idea the state of the room.. garbage hotel .. groups of people outside as the 90 degree outside was cooler plus they were getting stoned low end hotel terrible conditions in a trashy area avoid this property like the plague

Leisure Family

8/10

Excellent

27 Jul 2025

Charlotte

This hotel seems to have been recently renovated. And is super clean! Front desk staff was super friendly, security cameras everywhere. Bed could have been better. Area around the hotel is kinda sketchy. Fast access to downtown, broadway, or the airport. It did seem like there are 4 or 5 rooms on the side we stayed in that had people staying long term. They had houshold belongings setting on the sidewalk outside their respective doors. That made me very uncomfortable. All in all a good, clean place for a reasonable price.

Leisure Partner

4/10

Poor

24 Jul 2025

Dale

I think the decor was good but when I got my room the tv didn't work and it always smelled like pot.

Leisure Self