Name: Hillside Crossing Nashville
Address: 717 Spence Lane, Nashville, 37217, US

2/10

Poor

18 Jul 2026

Makayla

Left after being there for 1 hour.

Family_with_children

10/10

Exceptional

10 Jul 2026

Craig

Awesome happy hour!!.

Self

2/10

Poor

08 Jul 2026

Jim

Place is trash, three floor walk up and undesirable people hanging out. Got my key schlepped up three flights opened the door and people were sleeping in the room. Trying to get a refund, do not stay here

Self

2/10

Poor

07 Jul 2026

Steve

Do not go there. Not a good place to stay.

Friends_and_family Friends

2/10

Poor

06 Jul 2026

Jalynes

Arrived at facility and a room wasn’t even available, was told to come back in an hour to see if the will even have one available, finally got a room however the stair case up to room had people sitting doing drugs, would not move and stairs were cracked and missing stone pieces, the room door barely closed, room was hot and humid checked out within less then and hour, still awaiting to hear back from a manager in regards to a refund

Family_with_children

2/10

Poor

05 Jul 2026

Christina

I would highly advise not to stay here, not even sure why this place is on expedia. I went to the counter soon as I seen the outside of the hotel and asked how difficult it was to cancel due to the looks of the property. She said since I booked with expedia it was out of her hands. So I was basically stuck there. Anyhow I went to check in and seen a thing on the counter said prothel I asked what that was she said they were a supporter of prothels (brothels) she mentioned I n they had a room with 6 beds and stuff went on in there .... I was not comfortable as it was staying there now even more uncomfortable. Later that evening about 11pm the doors were locked no staff in the main area . My hubby and I walked around the property saw several full trash cans everywhere trash all over in the hall areas puke on a wall. In the room we had no hot water not even warm. The towel holder was hanging on the wall. The bed was barely attached to the wall with 2 6 inch screws at which if we were tossers we could have fell on the floor, the clock didnt work, mold in the shower, dirty and nasty debris all over the baseboards, the door Had a Crack all around the seems where light came in,cracked and broke. Drywall behind the toilet. The more I looked the worse it got. I didnt feel safe sleeping. We left about 630am still no staff in the front for us to check out we ended up giving our key to maybe a worker who looked like he just rolled out of b

Partner

2/10

Poor

02 Jul 2026

Kathryn

Terrible experience. Booked 4 months in advance. Turned up and they had no record of our reservation, turned us away because they were full and were completely unhelpful. This hotel should not be listed. DO NOT STAY HERE!

Partner

2/10

Poor

02 Jul 2026

Jesse

Nothing against the staff and the room was clean enough, but this was one of the worst areas of Nashville and the clientele at this hotel were questionable at best. There seemed to be some nefarious transactions going on. We stayed one night and cancelled the rest.

2/10

Poor

02 Jul 2026

Kathryn

Terrible experience. Booked 4 months in advance. Turned up and they had no record of our reservation, turned us away because they were full and were completely unhelpful. This hotel should not be listed. DO NOT STAY HERE!

Partner

2/10

Poor

29 Jun 2026

Bambi

Do not book with this hotel. I had a reservation made for months yet when I get there they told me that they had no rooms left for me. Might have been a good thing though because the lobby smelled terrible and it looked so sketchy!!!

Friends_and_family Family

2/10

Poor

28 Jun 2026

Patricia

They cancelled my reservation after assuring me a late check in was fine

Partner

2/10

Poor

28 Jun 2026

Cynthia

This hotel was awful. Would not recommend. We didn’t stay there. We left
They didnt have our room with double beds that was already paid for in advance.
Their were kids running around naked
People hanging out in the parking lot and balconies smoking weed
Looked like a bad area.
Didn’t feel safe at all

Friends_and_family Family

2/10

Poor

23 Jun 2026

Peter

The room was NOT cleaned properly. The \"guests\" were transient, homeless, drug riddled and prostitutes. The hot water was out one of the days during my stay. The staff were polite, but unable to solve any issues. The pool area was disgusting. NOISEY AT ALL HOURS from the other \"guests\"! I've been going there for the last 4 years and I WILL NEVER, EVER GO BACK TO THAT HOTEL/MOTEL!!!

2/10

Poor

21 Jun 2026

Kelli

I do NOT advise anyone to stay here! The place did not look like the pictures, trash everywhere, broken down cars, homeless and just lots of sketchy people. Walked to the front lobby through dark hallways. We checked in and was told we had to wait for a room to be cleaned because they none available at check in time. We sat at the pool where we noticed people going from one door to the other knocking and trying to get in. We also seen two men starting a chainsaw and then walked back inside the rooms. We got our room and it was still dirty, two very small pillows and no blankets, only sheets on the bed. We traveled with another family who had waited over three hours for a room and never got one so we both went back in to cancel. We were told we needed to go through Expedia. I called the rep was super helpful, however when they spoke to the front desk lady she was not so friendly. Basically I DO NOT advise anyone to stay there ever! It’s sketchy felt very unsafe and very uncomfortable!

Family_with_children

6/10

Pleasant

16 Jun 2026

A R

Handy location but not the quietest of areas. Room had everything you needed

Friends_and_family Friends

4/10

Poor

15 Jun 2026

Grace

definitely not a place a tourist should stay

Friends

2/10

Poor

15 Jun 2026

Adam

Lady at the front was sweet. The rest of the hotel was awful

6/10

Pleasant

14 Jun 2026

Rachel

Staff was very helpful and made sure I had everything I needed. Room was clean except for a few small details. Coffeemaker didn't work.

Friends_and_family Friends

2/10

Poor

14 Jun 2026

Keyra

didn’t have a clean room upon arrival and then got put in a single bed room when we needed two beds. they couldn’t get us a room for a while and mind you check in was a 3pm.. around 8pm we decided just to go to another hotel. this place was so dirty and had people living there. not safe. staff was pretty helpful in getting us a refund which we appreciate

Friends

6/10

Pleasant

09 Jun 2026

nadia

Le service est excellent, mais beaucoup de gens drogués se tiennent là. Même qu’à 2 reprises ces gens ont frappé à ma porte pendant la nuit. C’est ma seule déception. C’est ma 2e fois à cette hôtel et la première fois était la meilleure.

Friends

2/10

Poor

07 Jun 2026

Annie Claude

Premièrement, nous avons attendus plus d’une heure car ils ne trouvaient pas notre réservation, le motel est un endroit où il y a des gens qui demeurent là en permanences, des gens qui ont d’énormes problèmes de drogues et de santé mentale. La chambre n’étaient pas propre, nous croisons les doigts pour que les lits l’étaient. Les clefs parlons-en nous avons eu des problèmes de clefs à tous les jours, avec des attentes de 30 à 40 minutes à chaque à fois. La piscine n’est pas entretenue donc impossible de se baigner sans pensée a attrapé une vaginite ou une bactérie. les planchers étaient collants, un réfrigérateur qui sentaient la mort. Aucun ménage n’a été fait en 5 jours. Nous avons dû aller demander des serviettes et débarbouillettes propres et encore la nous avons attendu au moins 25 minutes. Donc en résumé, n’allez jamais à cet endroit.

Partner

6/10

Pleasant

05 Jun 2026

Gerald

There was a dirty sock outside the door when I arrived and the TV didn't work. Also, when I attempted to contact the staff at 8:00am for checkout and to let them know about the tv, no one answered the door or the phone. Otherwise, the room was clean and quiet.

Self

10/10

Exceptional

31 May 2026

Griselda

The friendliest staff I have ever encountered! They were always very helpful and cheerful

Friends

4/10

Poor

31 May 2026

Brenda

Staff was great but felt unsafe

Partner

2/10

Poor

31 May 2026

Anthony

Checked in at around 1:15 am. Was given keys that did not work. When we went back to main office, worker was gone with note on door would return at 2 am from break and door was locked. No one else was on the property. Waited til almost three am with no one returning before we eventually left to find other accommodations. Multiple people were seen lingering around the property and vehicles loitering on the property as well. Would not recommend this location at all to anyone traveling.

Family

2/10

Poor

26 May 2026

Sue

Let me start with the positives, the shower doors closed nicely and the hot water and water pressure were great. After that, I can say NOTHING nice about the property. We needed to check in v late because there was an electrical outage at the property. When we finally got to the room, there was only a top sheet on the bed -- no blanket, we called the front desk -- sorry, we can't do anything until the morning -- seriously, yes. But even before this, there was police activity on the property as we were going to the room -- and I quote, this is not a very safe area!!!!!! Thank you Expedia for the heads up ... the property looks very cool and retro in the pictures, but the reality is, I do believe, besides the property being rundown and unmaintained, the property serves as welfare/migrant housing -- with its abandoned cars, piles of garbage, drugs deals, screen door protectors on many of the units and the amount of dogs -- the blanket finally arrived Saturday night after lots of threatening at the front desk -- I honestly believe they might have gone to Walmart to buy one and to shut us up. I messaged Expedia Customer Service -- they stood by policy -- so I got NOTHING, once again. Sunday night between 2-3AM the yelling, screaming and fighting was frightening -- chilled me to the bone -- everything is not what it appears to be -- for safety's sake, stay as far away from this property as possible. Almost forgot, when we requested clean towels, we were told we were responsi

Partner

4/10

Poor

26 May 2026

Lindsey

The staff are very nice. But this hotel is not great. Our room smelled like an ashtray and had super small pillows. The TV kept turning off and on by itself. Everything had just been painted but they clearly didn’t tape anything off they just splattered white paint all over. You could hear everything going on outside and in the other rooms. But it was cheap and it had been cleaned I suppose. Like I said the ladies at the front desk were super nice. But I would not stay here again.

Partner

6/10

Pleasant

22 May 2026

Danielle

Hotel was good for a one night stay. Not a very quiet stay—guests were loud and had dogs barking until 2am. TV also did not work at all in room. The Irish pub next door was a nice bonus. Parking is okay, if you’re lucky you can park where you can see your car. Room was relatively clean and no critters were seen.

Self

6/10

Pleasant

16 May 2026

Carolina

We stayed only one night and although in general everything was fine, only our room had some small cockroaches in fact they left the poison in the room haha that was funny, but overall it was fine, if you are just passing through I think it's fine.

Partner

6/10

Pleasant

13 May 2026

Joseph

The front desk and staff are nice the motel definitely needs a lot of upgrades and some love for sure

Family

2/10

Poor

11 May 2026

Vanessa

The place was disgusting. The website shows it looking kinda cute but then you get there & feel like you need someone to protect you from all th literal crime happening outside. We checked in & left immediately. The place needs to be shut down.

Partner

2/10

Poor

10 May 2026

Makayla

This was our second time staying here, and the first time was great, so that's why we came back. This time, our first room reeked of cigarette smoke and mildew, so we got another room. Second room was dirty (hair on the floor and furniture, dead bugs) and had ZERO towels. We called the front desk, the lady said she'd call her house man to get us towels. We needed to shower and get ready for our night event we came here for. 30 min later, we called again, the lady said she couldn't leave the desk unattended and she had no towels down there and the house man hadnt gotten back to her AND several other rooms didn't have towels either! We showered and air dried. Next morning, we called again, different lady said she'd get us towels. 30 min later, nothing. I found a housekeeper and asked for some towels since she had some on her cart, she had to translate for me and said she only had towels for her room but no more but to call the front desk. NO ONE HAD ANY DAMN TOWELS. eventually we just went to the front desk and a different lady went into the supply closet and gave us some. Finally.

WHAT IS THE DEAL WITH NO TOWELS AND NO ONE SPEAKING ENGLISH TO HELP US. on top of that, I requested a late checkout but it wasn't relayed (happened the first stay too) and a staff member came 3x to our door before noon and didn't understand English either.

Won't be staying here again. We were here to shower and sleep and that's it but we NEED TOWELS.

Partner

6/10

Pleasant

08 May 2026

Pat

The price for this property is very low and reflects what you get. The staff at check in was fabulous. The pictures are not accurate in terms of cleanliness or upkeep but for a 2 night stay was fine. The rooms are accurate to the picture - spacious but bedding is very basic. If you need extra covers, you need to ask during the day when the daytime housekeeping staff is in. The property is a 7min Uber ride to Broadway so that was great. Lots of parking available. The Clubhouse could use an upgrade but is a great space to hang out. Billiard and ping pong equipment via the front desk. The gym is above standard for a hotel gym...pretty decent. The pool was not opened yet.

Family

2/10

Poor

06 May 2026

Jessica

Do not recommend. Not only are the posted pictures extremely deceiving but this is a straight up poorly managed motel in a horrible location. Loud noises as the rooms are rented out weekly and monthly and police presence every day. The door gaped at the bottom and sides so we could hear everything going on outside and inside other rooms. There were two small pillows on the queen sized bed. We were booked for 4 nights (6 in the party) they put a $600 hold on the card at check in and after night two, we came back from the beach to an empty room! They had cleaned out all our belongings with out notice or trying to contact me. Horrible experience and would never even consider staying here again,

Friends_and_family Friends

2/10

Poor

06 May 2026

Chelsea

I would not recommend staying at this hotel. The photos are very misleading and do not reflect the actual condition of the rooms, which were quite dirty and poorly maintained. Housekeeping was lacking, and basic requests—like extra pillows or even a blanket when none was provided—were not accommodated. The walls are extremely thin, so you can hear nearly everything happening in neighboring rooms. The floors were especially unclean—my socks turned black within seconds of walking around. Overall, the experience did not meet expectations.

Friends_and_family Friends

10/10

Exceptional

05 May 2026

Christine

Immediate feel of the hotel was disappointment. The pictures online gave the illusion of mid to upscale. Paint was chipping on the outside as well a the entrance and lobby. The appearance was that the floors had been redone, but nothing else had been touched.The woman that checked us in was wonderful, but besides that, we did not enjoy our stay.
There were fixtures broken on the walls of our room, paint peeling, a large hole in our duvet, the records on the wall for decor were even crooked. The towels were like sandpaper. We checked for bed bugs multiple times, just to be on the safe side.
I went to the lobby to ask for another blanket and some extra pillows. I was told by a different woman than the one that checked us in, that we had to wait for maintenance to get there and they would bring us some. Hours passed and nothing was brought to our room. My fiance went down and requested them again with a gentleman, who informed him that there was no maintenance that night. That unfortunately he did not have access to the room where all the blankets and pillows were kept.
Because of the sight stating there was a pool and restaurant, I assumed we'd go swimming and get breakfast. Neither happened. The pool was closed and the restaurant, which was not in the hotel, but beside it, did not open until 10am for brunch. (We had plans at 9am, so I called the night before.)
All in all, I would not recommend this hotel.

Partner

6/10

Pleasant

04 May 2026

Thomas

It wasn’t the nicest hotel but it worked the lady at the front desk wasn’t helpful at all

Self

2/10

Poor

04 May 2026

stephanie

Checked in and then checked right back out. Super sketchy and daughter witnessed a deal in the parking lot.

Family

6/10

Pleasant

03 May 2026

Katrina

The lady working the front desk was very rude when we checked in. The room was ok. It was clean and bed was somewhat comfortable. It was really noisy outside my room late at night. I probably wouldn’t choose to stay there again.

2/10

Poor

03 May 2026

Parrish

There was a lady living out of her car and then when I was laying down to go to sleep got interrupted by some people yelling outside of my room. I checked out with in a couple of hours and said forget this. NEVER again.

Self

2/10

Poor

03 May 2026

Caleb

To begin with the place is overrun with panhandlers. People were loud all night long and we could hear everything outside. The door on our room did not seal correctly so when people would talk outside it sounded like our door was wide open. The room was fairly clean when we got in. But there was no house keeping. We had to reuse the two towels we had both days. There was one wash cloth in the bathroom.

Partner

2/10

Poor

03 May 2026

Ashley

Don’t be misled by the reception photos—they appear to be from when the hotel first opened and no longer reflect its current condition. The overall ambiance is closer to a basic Days Inn. The pool is closed, and the property shows clear signs of wear and lack of upkeep. Noise can also be an issue due to loud neighbors.

On a positive note, the rooms are clean and reasonably comfortable. However, the surrounding area feels uninviting and lacks a sense of security. Overall, you may be better off choosing a hotel closer to the airport.

Business Self

4/10

Poor

02 May 2026

Rose

We were given a room that was not cleaned (it was also not the room we asked for), then we were placed in another room (also not the room we asked for but was clean). Staff was helpful and quickly gave us a new room which was appreciated!

Partner

2/10

Poor

29 Apr 2026

Velinka

Got there and they were unable to take our reservation due to being booked out. Need a refund did not pay on property but did place a payment through hotels.com

2/10

Poor

29 Apr 2026

Betty

I would not recommend staying here. The property is dirty with trash thrown all over. A lot of shady people coming and going all night long, many sitting in their vehicles watching you and be careful stepping out of the room as you will be stepping on trash, vomit and oil slicks in the parking lot. I watched three landscapers with air blowers just blowing the trash around with out actually cleaning anything or picking the trash up.
Did I mention there is trash everywhere!!

The room was large but there were ants coming in through the gaps around the door, the floors were dirty and our room was very dark with very little lighting.
Mold in and around the shower.

The desk clerk was friendly, the t.v. and internet worked well and the water was plenty hot.

Because of the condition of the property and potential safety concerns, I would recommend staying elsewhere.

Family

8/10

Excellent

29 Apr 2026

Mark

It was okay, clean enough for me. Alot of noise going on on outside. For the price it was good. But not for you uppity people.

Self

10/10

Exceptional

28 Apr 2026

Yesica

The stay was okay overall. The room was clean and had the basics, but nothing really stood out. The bed was comfortable enough. Staff were polite, The location was convenient, which was probably the best part.

Partner

2/10

Poor

27 Apr 2026

Verified traveler

I walked into my room with people already in it. The hotel trespassed them and the room needed to be cleaned. There wasn't any cleaning staff at the time and all the rooms were fully booked. I had to make accommodations elsewhere that night. the hotel lied and said I utilized the room and wouldn't issue a refund.

Self

6/10

Pleasant

26 Apr 2026

Michelle

From the pictures, this property looked super cute and the price was affordable. Upon arrival, we were very shocked to find the condition of the hotel was not the same as the pictures. We were sent to our room which was located on the far side of the property facing the busy street. Once we got into our room, which we kind of felt like we were in the wrong part of town. Once in our room we closed the door and we could see a gap of light around 3 sides of it. We could also see light through the wall, where the air conditioner is. The TV was not hooked up to any type of service, no cable or no satellite …so there was nothing to watch and the staff couldn’t give us a remote to make that happen Upon checkout in the morning at 7 AM there was no one in the lobby. The doors were locked and there was a sign posted. Please come back at 9am. Other than that. It was great three out of five stars.

Pet

8/10

Excellent

23 Apr 2026

Matt

Great place for the price. It’s been nicely redone. The door could use some work but was able to lock it. The bar and grill The Lost Patty was amazing. Great food,great drinks, great service. Hotel staff were very nice and friendly. Only a quick overnight stay to see a show with my friend and had a great experience.

Friends_and_family Friends

6/10

Pleasant

18 Apr 2026

Ian

The room had a kitchenette and full size fridge. The bathroom had the cloths closet in it. The front staff was helpful and quick to respond. Had to walk down a hill to get to a gas station and restraunt nearby. They have a badass irish pub. Has 4 to 5 star food. Had a live band playing. Other then that, pretty good experience overall.

Self

2/10

Poor

13 Apr 2026

Katelyn

If this is your LAST option do so! If not, spend the extra $50. I found a spider in my room. I booked for two nights, I left! They still charged me for one night, worse $74 ever!!!!

Self

8/10

Excellent

13 Apr 2026

Wanda

Stayed 1 night. Room was not clean but the bed was. There was dirty silverware in the drawers. A lot of dust on the top of the refrigerator and the floor had not been swept. All of that aside, the bed was soooo comfortable. Area was quiet considering its run down condition. Parking was fine. Didn't try any amenities.

Family

8/10

Excellent

12 Apr 2026

Elliott

Good parking right next to room.

Partner

8/10

Excellent

07 Apr 2026

tori

It’s was nice that they had a bar next door food was good place alittle outdated. The hotel outside was ok . The room was nice but they never came to our room to clean had to ask for extra TP and towels . Everything was within 15 min drive so good location. Overall for the price it was good

Friends

6/10

Pleasant

03 Apr 2026

Janine

Not what I expected

Self

2/10

Poor

30 Mar 2026

NELSON

The room was disgusting and dirty. The floors were black from the dirt. There was no hot water on the last day of the stay. Room smelled like heavy cigarettes. I told the property all the issues during my stay and the person answering was very rude and u professional. Chair had mold and stains on it. Pool table broken leg. Ping pong table not avlb to play. Girl and boyfriend was screaming and fighting outside he hit her so she scratched up his car.

Self

2/10

Poor

29 Mar 2026

Lisa

Arrived there at 10 pm. Doors were locked. Repeatedly called the number on door it said to call after hours, even tho check in says it’s until 11. The guy finally answers and claims he never had missed called from me. I called 5 times. He then says he will be right there and shows up in a robe to let me in. Gives me a key and tells me to initial a paper and sends me on my way. Room smelled of stale smoke and beds were super creaky and very uncomfortable. Also there were people in the parking lot dealing drugs. Do not recommend!!!

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Makayla

I read the reviews beforehand, so i was prepared for the property to be in a sketchy area and to be really rundown. Honestly, it wasn't that sketchy and the guests checking in at the same time as us were average and just here for the weekend. It wasn't until we left on Sunday that we saw a bunch of sketchy and suspicious people hanging around the property looking for drugs. The one star for the staff that i gave was purely because the front desk lady was nice. What bothered me was that the \"housekeepers\" weren't in any distinguished uniform or name tag, so when we requested a late checkout for noon, i would have assumed that the housekeepers were given that information. No. We had 3 different men come knock on our door at around 10, 11, and 11:30. And when i repeated that we had a late checkout, they didn't understand. That was pretty irritating. Otherwise, the only annoyances were the phone not being labeled, the tv remote working half the time, and the door being hard to fully close. But the room itself was roomy and clean and nice for the price, and the lost paddy pub next door was pretty delicious!

Partner

2/10

Poor

29 Mar 2026

Danelle

This place was absolutely horrible!! Staff rude, no cleaning aids, broken lamps, eletrical outlets, tv didnt work, no wifi, no clean towels, room floors and bathroom were nasty dirty!! Definitely NOT happy!

Friends_and_family Friends

10/10

Exceptional

28 Mar 2026

Kielyn

It was great. Clean and friendly staff. I loved the Roku tv so I had entertainment options. It was quiet as well!

Friends_and_family Friends

10/10

Exceptional

28 Mar 2026

David

Management Staff is excellent. Great place close to the Airport

6/10

Pleasant

28 Mar 2026

Jarrod

This place is an older motel with exterior doors, which was not clearly communicated in any of the photos or booking details. And, the layout to find my room was not explained at all, and I actually had to drive around and walk quite a bit to find my room. And, while the room was clean, everything seemed to be just a bit old my door didn't really seal well, the chair was very worn, the curtains had cigarette burns in places, and the bathroom, while redone and obviously remodeled, just wasn't quite finished professionally. Again, it wasn't dirty, but just older and remodeled.

Self

8/10

Excellent

26 Mar 2026

Brandon

Clean room

Self

6/10

Pleasant

23 Mar 2026

Justin

Room was missing microwave and wasn't cleaned while we were there. They're also wasn't a hair dryer and the TV didn't work initially.

Partner

10/10

Exceptional

22 Mar 2026

Kamayi

Clean Room, Outside needs a little work

Partner

6/10

Pleasant

22 Mar 2026

Rachel

States ona Friday night Big mistake drunk neighbors hanging out in the walkway and pepper banging the door next door. Room was decent for the price Very little parking because it was shared wit the bar downstairs

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

ANDREW

Clean room! Cheap prices! Great location.

Partner

6/10

Pleasant

15 Mar 2026

Sydnie

The staff was wonderful and had the cutest puppies! The room was decently clean with the exception of the floor which was pretty rough. The bottoms of our feet were black just walking around the room. We definitely stayed in the hood which was kind of unexpected.

Friends_and_family Family

4/10

Poor

14 Mar 2026

Jason

There was no hot tub the room was clean but not what i had booked and they placed me on the backside of the building where it seemed the police should have patrolled all night there

Self

10/10

Exceptional

14 Mar 2026

William

We checked in late at midnight, though no one was working. The person on call came right over within 10 minutes and had us checked in and showed us around

6/10

Pleasant

09 Mar 2026

Paige

I was relatively disappointed by the experience here. While the price may have been an indicator that it wasn’t the nicest hotel, the pictures led me to believe that there’d be a certain standard of expectation. Upon checking in, we were directed to our room. On our way there, we found there was trash outside of the rooms and in the parking lot. The first room we were provided had an odor of cigarettes, so we asked to change.

2/10

Poor

03 Mar 2026

James

Let me begin with reserving must stay with Expedia where I accidentally didn’t put the right date and but when I had and reserved and paid for the room, well upon arriving, my name wasn’t on the reservation and I quickly find out on Expedia that it was the wrong date. It cost me $178 for one night with the original price of 71 just for accidentally not putting the right date the property was willing to do nothing about this nor was Expedia and if I canceled, there was no refund so after all this, the lady puts me in a room where the TV doesn’t work mind you I’ve been here. The cops have been here at least 10 times in 24 hours with one girl, dead overdose, I think is what it was. God your soul then the plethora of hookers which are entertaining to watch but are just bad for business I don’t know why the staff lets this continue so when I complain to the manager this morning about me being overcharged nothing not a discount and I know it’s Expedia’s fault for the big charge, but she could’ve done something about putting me in a room with the TV that didn’t work instead she didn’t even have a freaking cup of coffee for me RBF on this lady as well. Not sure why she would ever work as a front person. The lost Patty pub Grill is amazing too bad it’s built right beside the gate of hell if you have a family, don’t take them here if you’re a bachelor and you’re looking to have a good time this is your place

2/10

Poor

01 Mar 2026

Catlyn

I didn’t even get to stay in the room and I’ve tried getting a refund and they won’t allow it

2/10

Poor

23 Feb 2026

Aidan

This place is awful, super sketchy neighborhood you won’t feel safe staying here. I Had to spend money to leave and find a new hotel. Spend the extra money staying somewhere else.

10/10

Exceptional

20 Feb 2026

Guilherme

Good price point

4/10

Poor

13 Feb 2026

Maria

When I arrived, there was no electricity or power.
I sat in my car for an hour and a half trying to figure out what to do – the lobby doors were locked, and it was dark. I booked on line, and there was no notification that the power had been out for 24 hours it let me book a room.

When power came back, the lobby doors finally opened and I was able to check in, however the first room I was assigned, was not clean when I got there.
It had somebody else else’s belongings in it and the bed was all messed up and there was trash everywhere and somebody else’s food in the fridge.

I went back to the lobby and they apologized - the power shortage shut the tracking software down so they weren’t sure which rooms have been cleaned or not, they were kind of guessing.

They assigned me another room , however, when I got to the new room, the key wouldn’t work.
So I went back to the lobby for the third time,
The third was a charm! The key worked and I got into the room, which was large and roomie, with the refrigerator and microwave and nice TV. I was so happy.

Unfortunately, the heater didn’t work and the room never warmed up- it was about 12° outside- FREEZING- and I called the office to request extra blankets at least six times, and they never arrived.
I slept in three layers of clothes with a hooded parka fleece jacket on, mittens and socks, and ear muffs-

It was a very uncomfortable night. But I felt grateful to have a bed to sleep in at that point.

Business

8/10

Excellent

27 Jan 2026

darren

i’m still here - i like it so much

2/10

Poor

27 Jan 2026

Edwina

I called ahead to check if pet friendly, then i made reservation. When i got there, there was a note on the door telling me due to inclement weather they were moving residents to the clubhouse because they didn’t have power. That was the reason i was renting a hotel because our power was out at home. I wasn’t about to huddle up in a clubhouse with people i didn’t even know with my family. There was no one in the office to speak to either. Would not recommend this place to anyone!

Friends_and_family Family

6/10

Pleasant

13 Jan 2026

Rashelle

The pictures are glamor shots compared to how the property looks in person. The car traffic was loud and seemed to be located in a questionable area.

10/10

Exceptional

10 Jan 2026

Timothy

The hotel is amazing the room are very nice and clean

10/10

Exceptional

06 Jan 2026

Rose

Super proud of you I enjoyed my stay

4/10

Poor

02 Jan 2026

Masen

The staff was nice. My room didn’t have any blankets. Outside was sketch. Room itself was clean. Outside smelled like weed. One big thing is I paid online and then I was charge at the hotel.

Partner

2/10

Poor

01 Jan 2026

Joshau

We got put into a room on the third floor, it was disgusting. The toilet and bathroom floor were covered. I went to the front desk and they offered me another room and also mentioned that staff keeps putting people into dirty rooms??? Then we got moved to a second room on the first floor and there was black mold in the shower and the sheets weren’t the cleanest either. To be honest don’t stay here, the area isn’t the safest and the room isn’t cleanly either.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Rachel

Room was clean as always and the staff is amazing

8/10

Excellent

04 Dec 2025

Chris

yes the rooms were very clean and ataff friendly but the outside very dark st night and i couldnt check in at first dur to a hacker attempt on there server and she douldnt get on the computer and it put her on hold

10/10

Exceptional

03 Dec 2025

Keith

Angel at front desk is amazing help

Business Self

2/10

Poor

03 Dec 2025

Kristi

I don’t like to write negative reviews but really felt like I had to warn others. After our flights were delayed we were now landing at midnight. We call the motel to make sure we would still be able to check in after midnight and we’re assured that wouldn’t be a problem, just call the number on the door and someone would come help us. So fast forward to 12:30am when we finally arrive. It’s dark and nobody is there. We call the number a few times and finally someone answers. A lady pulls up in a car carrying a small dog smelling of weed, we don’t care we just want our room key to get some sleep. She clicks a few buttons and then tells us she can’t help us that she doesn’t see our name and that the reservation probably canceled or was a no show since it was after midnight. We told her that we had called earlier in the day when our flights were delayed and we were assured it would be fine coming after midnight. She said sorry can’t help you, call me back if you get something figured out. Then locked the door and got back in her car and drove away. So we were left to drive around and find another place to sleep at 1am. Definitely one of the absolute worst customer service experience I’ve had.

10/10

Exceptional

16 Nov 2025

Amairani

Y

4/10

Poor

10 Nov 2025

Michaeilee

Only 3

2/10

Poor

29 Oct 2025

Angela

Website different from site of property. Wouldnt of never booked if i saw

Partner

10/10

Exceptional

28 Oct 2025

James

Great place to stay

8/10

Excellent

28 Oct 2025

Jordan

Standard for the price, clean and relatively quiet.

Leisure Family

2/10

Poor

28 Oct 2025

Jaime

Having stayed at 100s of hotels and motels around the country and, world, I would rate this one at the bottom of most of my experiences. Do yourself a favor and find a reputable hotel, this in NOT!

Leisure Family

4/10

Poor

27 Oct 2025

Johannes

Staff exceptional considering the circumstances. They went out of their way, but can control only so much, of course.

Very old facility despite upgrade.

Business Self

10/10

Exceptional

22 Oct 2025

Jose t

It has a good location not too far from the downtown area the staff was very warm and welcoming and the area was quiet

Leisure Partner

4/10

Poor

21 Oct 2025

Chad

Lot of homeless people staying there living out of their cars, yelling fighting and people roaming around all hours of the night.

Friends_and_family Friends

8/10

Excellent

20 Oct 2025

Veronica

The staff is great, and the prices are affordable.

Leisure Friends

2/10

Poor

20 Oct 2025

Olivia

It was genuinely horrible. Our entire room was infested with stink bugs, our door barley locked, and there were literal drug addicts outside of the \"hotel.\" This is a motel NOT A HOTEL, very sketchy things happened in the parking lot at night. We all felt extremely unsafe, also the room was not clean and no one came to empty the trash, and we were not aware of where to empty it. We also drank out of the tap water and the next day experienced extreme stomach pains and could not leave the bathroom for 2 days. DO NOT STAY HERE.

Leisure Friends

2/10

Poor

20 Oct 2025

Victoria

Pass on this property

No towels in room, no face cloths, in middle of bad area