Name: Best Western Plus Sunrise Inn
Address: 825 Murfreesboro Pike, Nashville, 37217, US

6/10

Pleasant

13 Jul 2026

Beth

Room relatively clean and continental breakfast was nice however issue with broken sink, not enough towels provided and very flat pillows caused some neck pain. Area was a little rough so would also just ask to ensure there is someone at the door to let guests in without having to wait if having a late check in due to delayed travels.

Partner

8/10

Excellent

11 Jul 2026

Yvonne

Hotel was a little dated. Carpet in room was dirty, but overall not a bad place to stay.

6/10

Pleasant

05 Jul 2026

Lori

The set up for breakfast is a train wreck.
Breakfast is daily from 6-9. By 8:56 the juice station was shut down and by 9am sharp the serving utensils for any hot food is picked up even if there are still eggs or sausages remaining. Only white bread and white bagels…cereal stale.

Friends_and_family Family

2/10

Poor

03 Jul 2026

Shelley

Not clean at all and such a bad smell that I bought a air freshener

Family

4/10

Poor

03 Jul 2026

Dion

Hotel was clean. The front desk agent were excellent. The room was not cleaned first night. The house keeping were upset with me when I asked to clean, almost yelling at me okay, then they talked in there language and only gave me towels. After the second night, the room was cleaned.

Family

2/10

Poor

03 Jul 2026

Shelley

Breakfast was only served from 6-9am ! Rooms and the whole hotel smelled !

Family

6/10

Pleasant

29 Jun 2026

Angela

The hotel is ok for a quick trip. The room was ok however there was a strong musty odor.

Self

2/10

Poor

25 Jun 2026

Sam

Super sketchy outside the hotel. Was refused a refund despite feeling very unsafe. Would not recommend!

8/10

Excellent

22 Jun 2026

Britoni

Nice for a last minute spot

Partner

10/10

Exceptional

21 Jun 2026

Domonique

.

Partner

10/10

Exceptional

15 Jun 2026

Karen

The breakfast was great. For lunch and supper there is a mexican and an pizza/pasta restaurant right there with the property so we didn't have to drive anywhere if you chose not to

Family_with_children

10/10

Exceptional

07 Jun 2026

Kelli

The staff was super accommodating to our party with handicapped individuals who had issues getting onto the bed being so tall. Highly recommend

8/10

Excellent

07 Jun 2026

John

Ccc

2/10

Poor

26 May 2026

Larry

We booked it on the Expedia app and it was not as the pictures showed. Didn’t check in but looked at the room. It wasn’t what we wanted plus several homeless people were badgering my son in the parking lot while he waited with the truck.The lady at the front desk stated she couldn’t refund the money because it had to come back from Expedia. Rebooked another room a few miles away. Tried calling Expedia and cannot get a return call or a real person on the phone. Called hotel again the next morning with same response that we had to go through Expedia they didn’t have our money. After many attempts to get Expedia to help we had to file with our credit card company. A month later and Capital One is saying they cannot get Expedia to return their emails or calls. Watch what you book because Expedia will not give you any support

8/10

Excellent

15 May 2026

VISETH

From checked in to the last day, everything is good. Room is clean. Shower needs help with water pressure. Bed is comfortable. The staff was helpful. Breakfast was acceptable. Plenty of parking and clean.
The hallway needs to be brighter in color.

Partner

6/10

Pleasant

11 May 2026

Sheri

Breakfast was good, but definitely not a 5-star.

Partner

6/10

Pleasant

10 May 2026

Worthey

Rooms were clean. The breakfast buffet was okay but the food offerings were the same every day.

My problem was with the front desk -- LAZY!!! Our toilet was plugged and I called for assistance. The dude told me to come get a plunger - that he didn't know what we may have \" dropped into it.\" I asked him to come, and he said he couldn't; instead, I asked one of the maids. The \"plumber's friend\" she used was old and too worn to work properly. I went to the front desk (guy's watching Indian movies on his phone) and told him my toilet was still plugged and that we had 4 people needing to use the toilet. He shrugged and said the maintenance man would have to come and unplug it. My family had to use the bathrooms at the entrance...waiting on others who were using it, too. I know things happen, but the duty manager's dismissive attitude and ZERO sense of any urgency or concern was aggravating to say the least!

Family

2/10

Poor

10 May 2026

MIGUEL

A Nasty Dirty place with AI Enhanced photos - Very agressive desk staff

Partner

8/10

Excellent

03 May 2026

Anita

Great breakfast and nice place to stay.

10/10

Exceptional

03 May 2026

gordon

The Sunrise Inn was a pleasant surprise. The lobby and room were comfortable, and there was plenty of parking. Staff were so polite and helpful, especially Yash at the front desk.
The hotel has good highway access, and rideshares to downtown are fairly quick and cheap.
Also, there are several restaurants in the immediate area.
We look forward to returning to the Sunrise next year.

Partner

6/10

Pleasant

29 Apr 2026

Sharleen

The facilities were clean and nice, but the breakfast was disappointing by the quality of food served. Wound up having breakfast off-site.

2/10

Poor

26 Apr 2026

Aleksandr

Picture on the wall fell itself, toilet seat was broken, tv was not working, staff didn’t speak English and understood nothing, so it was the worst hotel in my life.

Family

2/10

Poor

26 Apr 2026

Jonathan

All Pick up trucks including mine vandalized.
Windows smashed vehicle tossed. Stole bottle of Bourbon.

Self

8/10

Excellent

25 Apr 2026

David

Very clean. Breakfast was decent. Parking was plentiful.

Self

8/10

Excellent

21 Apr 2026

Arthur

Breakfast was good, staff refilling as needed, room clean,hot showers,plenty of free self parking

2/10

Poor

19 Apr 2026

Mary

This stay was awful. When I checked into the hotel everything was fine. I went down to broadway for a couple hours and when I got back the elevator was not working so I took 4 flights of stairs to my room. Once in my room the a/c was not working and the smoke detector kept beeping. The phone didn’t work to call the desk about the smoke alarm. I heard someone in the hallway, which was one of the employees and I got him to come in and look the smoke detector. He couldn’t get it to stop beeping so he literally ripped it off the. The next morning still no A/C, the waffle makers weren’t working then I lost complete power in my room. I told the employee at the desk I was goingto check out and get a different hotel. He had to write it on paper because their computers weren’t working. Then I had to lug all my luggage down 4 flights of steps and no one offered to help me and I had no lights on the stairwell. I got no apology, nothing from management, the worst customer service ever. I understand things happen but at least update your customers, offer to help as much as possible.

Self

8/10

Excellent

19 Apr 2026

Alora

Probably not in the greatest area, but overall was nice inside. We ubered to broadway and to a concert and that was easy as well.

Partner

2/10

Poor

19 Apr 2026

Juan Gabriel

La experiencia muy mala porque hay coss básicas que no se pueden dejar pasar por alto como la limpieza, fatal, coste en unión de losas, todo sucio. En el baño las tasa tupida, el extractor no funcionaba, imagina que si tengo que hacer mis necesidades la peste a ese fecales todo trancado en tu habitación, la ropa de cama con olores a otras personas, la alfombra que no cabía un churre mas. La TV ni estaba de adorno, o sea llegabas y a dormir como en una cueva de cavernicolas. Se escuchaban unos golpes en las paredes desde otro lugar no tenemos idea. Pensábamos en retornar al otro dia por la tarde para recorrer la ciudad pero la familia tan disgustada que nos fuimos sin conocer la ciudad de Nashville, amaneciendo nos vestimos y nos fuimos para Louisville, ni pasamos a desayunar, no me quedo ahi en lo que me resta de vida y no se lo recomiendo a nadie, muy mal. Si se puede dar cero estrella la doy y encima me cobraron mas de 220 dolares, creo me deberían de retornar el dinero porque ademas en el sitio, la propaganda y la imagen mienten, nos sentimos engañados

Family_with_children

10/10

Exceptional

14 Apr 2026

Agnes

Clean room, friendly staff! Definitely would stay here again

6/10

Pleasant

06 Apr 2026

April

Check in staff was welcoming and nice but rooms wete outdated and dingy.

Family_with_children

8/10

Excellent

02 Apr 2026

Ashante

Some of the bath towels need to replace as one of mine had several holes. The tub did have several places of rust as well. The breakfast was good, although it was the same each day. One of the days I put the notice on my door to have it cleaned, and yet by the time I came back to my room over six hours later, it still had not been serviced.

Self

4/10

Poor

31 Mar 2026

Michael

The property needs a major refresh.

The room smelled musty, there was mold in the tub, and lights flickered in the hallway.

Breakfast was made of the least cost team’s that could still be called “food” and the staff did the best they could with what they had available.

Given the low price, I’m writing this off as “get what you pay for” but I won’t be staying here again. It’s worth a little extra to stay a a better hotel.

6/10

Pleasant

30 Mar 2026

Mike

Breakfast was fine. Staff was accommodating. They had us change room because the ac and fridge wasn't working

Partner

2/10

Poor

30 Mar 2026

Sandra

They took my personal towl

Family_with_children

10/10

Exceptional

29 Mar 2026

Susana

Close to everything

Family

10/10

Exceptional

24 Mar 2026

Emily

Clean room, the pool was nice

Friends_and_family Friends

10/10

Exceptional

20 Mar 2026

Ashlie

Everything was great!

8/10

Excellent

17 Mar 2026

Ronald

Little smell in the bathroom and needs some updating throughout.

Business

8/10

Excellent

16 Mar 2026

Kristin

Pillows were thin and not comfortable.
Breakfast was from 6am-9am and on our last day we had to leave at 6 and had to wait until 615 for coffee and for them to set things out.

Friends

10/10

Exceptional

16 Mar 2026

Judy Jacobson

Stay was pleasant, front staff was very welcoming.

Friends

10/10

Exceptional

14 Mar 2026

Kim

Clean and quiet room.

Family_with_children

10/10

Exceptional

12 Mar 2026

Jeffery

Very nice room and parking

Partner

4/10

Poor

11 Mar 2026

Samantha

The staff were great, but the property itself isn’t good at all. The location is sketchy, lots of questionable people walking around all hours of the night, and apparently a big 3 am drag racing strip on the streets right outside. The hotel was hot inside.. and had a funky smell. The room was mediocre, the bed springs squeaked whenever you move. The area under the AC unit was held together with wooden planks. There was water damage in the bathroom under the sink, probably because the sink wasn’t put together right- each time you turn it on water runs all over the counter.
Our room number was 404. I won’t be staying here again.

Partner

10/10

Exceptional

08 Mar 2026

BONERGES

I HIGHLY RECOMMEND THIS HOTEL TO ANYONE.

Partner

10/10

Exceptional

07 Mar 2026

Delroy

Well satisfied

Self

10/10

Exceptional

05 Mar 2026

Christopher

It was exactly as advertised.

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Jamie

We love coming here. Never any homeless people or crimes

10/10

Exceptional

28 Feb 2026

Nick

Clean room, frienly staff

10/10

Exceptional

22 Feb 2026

Jamie

Everything was great! Room was clean and man at the desk was wonderful. We also love the breakfast buffet in the morning. Those sweet ladies were working very hard to for breakfast and it was fresh and delicious. They have the BEST apple juice ever too!

Partner

8/10

Excellent

18 Feb 2026

Howard

Room were clean and location suitable for my business trip.

Self

10/10

Exceptional

16 Feb 2026

Suhas

Good service & staff

Leisure Friends

2/10

Poor

13 Feb 2026

James

The hotel was without power and didn’t tell us. They refuse to refund us even though we were turned away. There wasn’t even a warm manger for us - we were treated worse than Mary and Joseph and had to stay in the car in below freezing temps. Also, Expedia hasn’t refunded us because the hotel is denying any wrong doing in this matter.

10/10

Exceptional

10 Feb 2026

Justin

Nice employees and very clean rooms

8/10

Excellent

09 Feb 2026

Jon

The hotel was clean, the area is decent. Room was clean and nice with no issues other than a small hole above the shower from water damage (I did check the hole to make sure it wasn't anything suspicious). The side door we used felt like the handle was close to breaking, but it worked. Breakfast was simple but the food was good and the dining area was clean with plenty of utensils and food options.

Leisure Partner

10/10

Exceptional

26 Jan 2026

wonkeun

Clean and looks newly remodeled room. Complementary foods and services were nice.

Leisure Family

8/10

Excellent

15 Jan 2026

Scott

room was clean staff was very helpful

Leisure Self

8/10

Excellent

02 Jan 2026

Eric

Room was very clean, staff was helpful. For some reason they were (according to the front desk) having Wi-Fi issues which rendered the TV basically useless unless you wanted to randomly click around the unlabeled cable channels in hopes of finding something.
As an IT person, what really happened was they had a security feature on the TV's OS to block the network connection options so you couldn't connect it to anything or cast to.
The A/C also seemed to shut off randomly, or rather not maintain the temperature it was set at, not sure what that was about. It was intermittent.
Over-all pleasant stay though.

Partner

8/10

Excellent

29 Dec 2025

Debra

Room was clean
Staff were very helpful and pleasant

6/10

Pleasant

21 Dec 2025

Enoch

The AC Unit/Fan and drawers are very old.

Business_and_leisure Friends

8/10

Excellent

26 Nov 2025

Isaiah

Great people & service...

Business_and_leisure Family_with_children

10/10

Exceptional

24 Nov 2025

Amanda

Booked this hotel last minute for a quick night stay for a game. Easy to find, easy check in. It is an older place but overall pleasant. Everything was clean and tidy.

Leisure Family

10/10

Exceptional

21 Nov 2025

Joe

Clean and staff was nice

Leisure Family

6/10

Pleasant

18 Nov 2025

Tamika

This hotel needs the whole room updated New updateds on the bathroom. Staff was nice. Breakfast was hot and fresh.

6/10

Pleasant

17 Nov 2025

Jackie

When we came into the hotel to check in, instead of being greeted with a hello or anything like that, I was asked name, and I wasn't sure so I said what was that and she said your name. Now I must say, I worked in the hotel industry for several years, if I was to have ever been caught greeting one of our guests that way...well I'm sure you know. The bathroom lacked a lot ti be desired. There was mold and mildew around the tub in places. The shower head was nasty. The bathmat that was privided, had black stuff smeared all on it. In the room, the curtains had what looked like bb gun, bb holes in them.

Partner

4/10

Poor

16 Nov 2025

Roger

No

6/10

Pleasant

12 Nov 2025

Sean

some of the furniture was in rough condition

Leisure Family

10/10

Exceptional

11 Nov 2025

John

Great hotel for a great price. About $100/night near downtown Nashville

Business_and_leisure Pet

10/10

Exceptional

08 Nov 2025

Javier

Clean room, very friendly staff, breakfast descent.

8/10

Excellent

07 Nov 2025

Randal

Clean, good efficient staff

Business Partner

8/10

Excellent

06 Nov 2025

Dominique

It was good

8/10

Excellent

06 Nov 2025

zayda

Abre

10/10

Exceptional

04 Nov 2025

Blanca

We had a great stay. We asked to check in 2 hrs early and only payed a small fee of $25. We went up to our room and the room was clean and tidy. We did not spend much time in our room, but had zero complaints. Breakfast was also very good and had a variety of hot and cold items to choose from. Very satisfied with our stay. Would recommend!

Leisure Partner

8/10

Excellent

02 Nov 2025

Ashley

Staff was friendly, room stayed cold

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Joe

Clean room

10/10

Exceptional

24 Oct 2025

Dalton

Great service!

Leisure Friends

10/10

Exceptional

23 Oct 2025

Salahuddin

It was good experience

4/10

Poor

22 Oct 2025

Keith

Room smelled musty. Bathroom had no ventilation. Overall ok but wouldn’t stay there again.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Janet

Was very clean and people we’re friendly and I definitely like the doors to the lobby to be secure at night

Partner

6/10

Pleasant

20 Oct 2025

Grzegorz

Hotel jest dosyć leciwy i wymaga renowacji, odswieżenia. Uprzejma obsługa pomimo swoich starań nie była nam w stanie zaoferować czystego pokoju w dobrym stanie. Dodatkowo poplamiona i zniszczona pościel, zmieniona na życzenie.
W pokoju mocno słychać odgłosy z innych pokoi, zewnętrzna klimatyzację i parkujące samochody.
Panuje nieprzyjemny zapach i wilgoć.
Na śniadanie mało niskokalorycznego jedzenia. Niesmaczna kawa, herbata tylko czarna, niedobra jajecznica.
Przy hotelu obszerny parking, blisko przystanek autobusu 55.

Friends_and_family Family

6/10

Pleasant

20 Oct 2025

Liz

Area was very sketchy and the parking lot was scary at night. Room was great

Friends_and_family Friends

2/10

Poor

20 Oct 2025

Cody

The room itself was so dirty, the bathroom, even worse. It was very evident the place has not been well maintained.

Leisure Partner

4/10

Poor

17 Oct 2025

Anthony or Andrea

There was mold growing in the bathroom and around the AC unit where it was leaking. Went down early to scope out breakfast but couldnt do it after seeing ROACHES. When i told the person working the front desk his response was, ok, ill go clean. Very dismissive.never saw him go clean!

Business

4/10

Poor

15 Oct 2025

Sandra

Room key would not work. Moved us to a new room the second of our 3 day stay. Our second room had mold on the wall and picture hanging on the wall. Moved my kids to a new room the last night. Staff was very helpful.

Friends_and_family Family

6/10

Pleasant

15 Oct 2025

Lew

Room smelled wet and musty. Breakfast was done at 9 am. Should 10 imo. Great staff and convenient location.

10/10

Exceptional

13 Oct 2025

Wanda

I arrived an hour and 15 minutes earlier, the manger allowed me to check in earlier and waved the early arrival fee .

Leisure Family

2/10

Poor

13 Oct 2025

Eli

the walls were dirty there was paint peeling off the walls not to mention the dirt marks on the walls. There were stains on the tub and scum in all the corners of the bathroom

Leisure Family

2/10

Poor

12 Oct 2025

Shea

The staff was great & did their best to help us. However, we didn't end up using the room because the ceiling appeared moldy and the sheets still had stains on them. Do not recommend. We have also thus far been unable to get a refund & im a bit peeved about that

Leisure Family

8/10

Excellent

12 Oct 2025

Tonya

.

Partner

6/10

Pleasant

09 Oct 2025

Jonathan

Staff is nice but room was not that clean and felt musty

10/10

Exceptional

05 Oct 2025

Karen

People were very friendly, clean rooms and great breakfast. Not to far away from downtown Nashville. and we took

Leisure Friends

2/10

Poor

02 Oct 2025

George

Room 404 had a large water spot in the middle of the room. Bed covers were dirty. Breakfast at 06:00 Eggs were cold. Potatoes did not cook all the way. Coffee machine was broke needed service. Roaches large and small present everywhere. Bathroom still had hair from previous guest on the floor and completely dusty. spiders and spider webs all around the air conditioner. Not happy at all and could not sleep. Hookers outside making advances and men trying to shake you down for cigarettes and money. Was a bad experience overall

Business

8/10

Excellent

02 Oct 2025

Mario

I did not usecthe gym or laundry.

I did not like the location.

Business

10/10

Exceptional

28 Sep 2025

Beth

Nice hotel

Our king room was spacious, clean, and comfortable. We liked the citrus toiletries. There were many selections for breakfast, including delicious scrambled eggs and waffles. This hotel provided excellent value for the price.

Partner

8/10

Excellent

26 Sep 2025

Youvita

The hotel was clean and very convenient.

Leisure Family

10/10

Exceptional

24 Sep 2025

Darcy

Not a lot to do in the immediate neighborhood, but close to everything we wanted

Friends_and_family Family

8/10

Excellent

23 Sep 2025

Vega

Good stay overall

Business

4/10

Poor

21 Sep 2025

Rebecca

Not all it is cracked up to be.

We were greatly disappointed in the location of the hotel and the fact it was not to the standard the internet made it out to be. It was deceiving. Would not stay again.

Friends_and_family Family

8/10

Excellent

21 Sep 2025

ROSA

Like everithing

Leisure Family

4/10

Poor

20 Sep 2025

melissa

They have mold in the rooms and in ice machine.. room had that funky smell.. we didnt notice the mold right away or would have asked for a different room. Breakfast was good.. until my daughter seen a roach crawling up the wall.. the coffee machine in lobby was great, coffee was delicious. The pool area was clean, my son swam for awhile. We enjoyed the little area in by the pool & ate our dinner out there.. I hope they can clean up the area, lobby & gym and pool area nice.

Leisure Family

10/10

Exceptional

18 Sep 2025

Mohammed Farooque

Nice place

Leisure Family