Name: Shutters On The Banks
Address: 405 S. Virginia Dare Trail, Kill Devil Hills, 27948, US

6/10

Pleasant

18 Jul 2026

jessica

The beach showers don’t work well and when you cut on the water it has a bad smell. The cleaning staff/ cooking staff are not the friendliest. The bathtub does not drain. AC stopped working one night and we had to call up front for them to fix it. Literally the cheapest trash bags in existence in the trash cans

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Anne

Perfect for a short getaway with the grands! Beds were comfy although the pillows weren’t the best. The beach is close enough that it’s easy to go back and forth for snacks or to grab lunch. The pools were well kept and we really enjoyed the breakfast. The staff was helpful when we needed them.

Family_with_children

8/10

Excellent

17 Jul 2026

Robert

We stayed in the newer Tower building with the ocean view.

I recommend the Tower over the Main building because it's newer and gives you a choice for the ocean view.

The private access beach was nice and not too crowded. The balcony overlooking the beach was great.

The staff was friendly and attentive. We would definitely return to Shudders on the banks.

Partner

4/10

Poor

16 Jul 2026

Travis

Our room had bugs in the bed we had to check out early from vacation and throw out our cloths. Still no refund ,

10/10

Exceptional

15 Jul 2026

Brian

Clean room, well maintained, nice lication

Partner

4/10

Poor

15 Jul 2026

David

WiFi not working night 1 of 2. TVs are not smart so no streaming on them, plan ahead and provisionally. Bring a drying rack or something, there is very little for hooks or places to put things. Bathroom vanity space adequate for 1 person belongings, can't do much about that but hooks or small shelves where possible would help.

Family_with_children

8/10

Excellent

15 Jul 2026

Lindsay

Great breakfast options. Outdoor and indoor pool. Hot tub. Towels provided in pool area. Nice outdoor seating areas. Steps away from the beach. Close to restaurants and shops.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Richard

everything that was described in the listing was up to Parr. hotels.com made the trip so much easier to book manage relax and enjoy.

Partner

10/10

Exceptional

14 Jul 2026

Shadi

The staff were constantly moving keeping that place looking professional. Breakfast was perfect and their coffee is so good!

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Doohee

숙소가 깨끗하고, 해변 접근성이 좋습니다.
직원들이 매우 친절합니다.

Family_with_children

10/10

Exceptional

13 Jul 2026

Gabrielle

Beautiful view & immaculate rooms, our second stay here & we love it!

Partner

8/10

Excellent

13 Jul 2026

George

Our View was a wall. We booked pool view.

Family_with_children

10/10

Exceptional

12 Jul 2026

Kevin

Overall excellent

Partner

10/10

Exceptional

12 Jul 2026

Carolyn

Had a 1 night stay at Shutters and was very satisfied with the cleanliness of the room. Did not use any of the staff as it was a short stay but the front desk personnel was very pleasant and courteous. Will definitely stay at Shutters again when on the area.

Partner

8/10

Excellent

12 Jul 2026

Katie

Great spot right on the beach! Loved having the option for indoor or outdoor pool. Our room still had a couple of the previous guests items and would have benefited from a mirror outside the bathroom and a smart tv. Overall it was an awesome.

Family_with_children

10/10

Exceptional

12 Jul 2026

Rene

Everything was clean I loved nice

Family_with_children

10/10

Exceptional

12 Jul 2026

Arrie

My friend and I booked an ocean-front room in the four-story Tower building.

Pros:
-Room was very clean. No sand visible on carpet. No random hairs found. Linens were all spotless. Housekeeping comes every day unless you put out the DND.
- About s close as you can get to the beach.

6/10

Pleasant

11 Jul 2026

Brandon

It was ok

8/10

Excellent

11 Jul 2026

Danae

We liked the closeness to the ocean front. Their breakfast each morning. I will always get a room on a higher floor very noisy and we were by the pool.

Family

10/10

Exceptional

10 Jul 2026

Laurel

This property was clean and inviting, just as shown. We had a room in the tower building on the 4th floor, but noticed it might be hard to see the waves crashing onshore over the sand dune if your room is lower. The front desk staff were so friendly and gave us a wonderful suggestion for dinner spots.

Partner

10/10

Exceptional

10 Jul 2026

Stephanie

.

Family_with_children

10/10

Exceptional

09 Jul 2026

Christopher

Very clean and nice

Partner

8/10

Excellent

09 Jul 2026

Shirlee

Room, walkways, lobby, pools, and parking lots were all very well cared for and clean. The no smoking was wonderful compared to other properties we’ve stayed at that allows smoking.

The beach access has no steps, which is nice, but the beach end of the access ramp was steep.

Breakfast was good. No complaints from our very picky children. The waffles were a big hit.

We stayed 6 nights, and other than towel/wash cloths drop off and pick up, there was no garbage taken out, no cleaning/ bed making etc.

We arrived early and asked about early check in, we were told we would be contacted if/when our room became available. We decided to hang out on the beach until then. We passed by a room that was empty and clean with beds made etc. we jokingly said “oo they could give us that room”. 6 hrs later we were still waiting to check in, so I decided to call and ask for an update. Our room was ready and ended up being the clean empty room we noticed when we first arrived. I would guess the night shift front desk staff had no idea how to check people in, nor did he communicate with the day shift staff we were waiting. Which I get, check in is at 4pm. Just an unnecessary inconvenience, considering the room was ready the entire day.

Would definitely stay again.

Friends_and_family Family

4/10

Poor

08 Jul 2026

Farzeen

I had asked for the room to be serviced atleast 4 times. Although front desk staff was very polite and said it’s called in, they never did. It was the same situation for the other family we traveled with. So essentially lived in uncleared bathroom which got full of sand and no way of cleaning it.

Family_with_children

6/10

Pleasant

07 Jul 2026

Fred

We had a wheelchair to get to the second floor and it was more than difficult to take elevator since there was a step up to get there. If it were not for a fellow guest helping us up the step we would not have gotten onto the room. The step was unnecessary and short ramp would have been appropriate. People working there were very helpful - especially Leroy!

Family

10/10

Exceptional

07 Jul 2026

Kristi

We had not stayed in this hotel previously, but would highly recommend. We stayed in a room with Ocean view, and it was great. Room looked like it was recently remodeled or definitely well-maintained. The only word of caution is there are only a few places nearby to walk for dinner, but that did not deter us. We found some good restaurants and some that were within just a few miles that were good as well.

Partner

10/10

Exceptional

07 Jul 2026

priscilla

Great stay

10/10

Exceptional

07 Jul 2026

Ian

Nice relaxing stay. Would go back

Partner

6/10

Pleasant

07 Jul 2026

Crystal

We couldn’t check in until 4:20. Other than that- we were pleased. The tv I couldn’t figure out how to use- but didn’t watch tv - I didn’t attend the complimentary brreakfast

10/10

Exceptional

06 Jul 2026

Douglas

The staff was very friendly and helpful. Beach was easily accessible. Breakfast room was clean and the outside seating was very nice. Options for food was good. Overall a very pleasant place to stay.

Partner

8/10

Excellent

05 Jul 2026

Jennifer

Room location was great- awesome view of the ocean. The ice dispenser for the whole hotel was “out of order” on July 4th weekend and it was over 100 degrees outside. Very clean room. Front desk staff was not very helpful. Parking lot was often filled but our building so we did have to park far away.

Friends_and_family Friends

10/10

Exceptional

03 Jul 2026

Betty

My husband and I have stayed here 3 times. Each one was a great experience. We used both the indoor and outdoor pools. It’s also close to our son’s and the restaurants where we like to eat. Love that breakfast is included. Beds are very comfortable and they have a good sized TV. The beach was not too crowded either.

Partner

8/10

Excellent

02 Jul 2026

Sharlyn

Staff was friendly. The breakfast was ok. The beach view was partially obstructed by the dunes so it wasn’t as nice as I would have liked. The room was clean. Overall it was a nice stay.

Family

10/10

Exceptional

02 Jul 2026

William

We needed a different room d/t smoking allergy and the staff moved us to a different room without hassle. They were courteous and friendly throughout our stay. Highly recommend this place!

Partner

10/10

Exceptional

01 Jul 2026

Debra

Very clean rooms and a great location. The staff was very helpful.

8/10

Excellent

01 Jul 2026

Ryan

Everything was great and as expected

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Jan

The rooms were very clean. It was so easy to get to the ocean. The continental breakfasts were actually good!☀️☀️☀️☀️☀️

Family

10/10

Exceptional

30 Jun 2026

Isreal

The breakfast was good and the staff was really nice all the way around

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Elizabeth

The view at the shutters was gorgeous! I found staff to be helpful and courteous. The room was clean.This hotel is nothing super special but it’s a nice little hotel and many of the rooms are oceanfront. Would stay again!

Family_with_children

10/10

Exceptional

30 Jun 2026

David

Very good complimentary breakfast. On the beach. Close to Wright Bros museum and Jockeys Ridge. Swimming pools indoor and outdoor. Professional efficient staff.

Family_with_children

8/10

Excellent

30 Jun 2026

Liron

The staff is very friendly, there is an indoor and an outdoor pool (great to have), a very short walk to the beach.
The room was fine, clean, AC worked, but it is somewhat outdated, very small shower and sink area. Breakfast is okay, had better, had worse, I’ll give them credit for replenishing it all the time, so you have the same options at 9:30 as in 7.
My main issue was the classification of our room. It is classified as Dune View, but in reality, it is a retainer wall view (first floor in the “tower”). We paid extra for that and honestly feel like I was taken for a ride. Dune View rooms in the second floor in the “tower” or in the other building do have a dune view.
The check-in is only at 4pm (might be common in the OBX, I don’t know). I didn’t even pay attention to it because I never had a hotel pushing my check in time until the official time. We arrived early in the afternoon, I saw people that came after us and got their room immediately. I don’t know if getting the shorter end of the stick with the room allocation and/or check-in speed are due to us booking through Hotels.com. Just FYI.
It was a good stay, and I would recommend it for the right price, just be careful with the “Dune View” extra.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Bryan J

Great stay at Shutters on the Banks! The rooms were clean, the location right on the beach was perfect, and the staff was friendly. A special thanks to Archie for the excellent service and hospitality—they made our stay even better. We’d definitely come back!

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Michael

Located near the Wright Memorial and convenient to lots of food options. The beach was great. The staff was so kind and helpful. There were 2 pools and plenty of stuff to do on the grounds. The breakfast was good but they ran out of food each day, so go early. Would definitely stay here again.

Family

10/10

Exceptional

29 Jun 2026

Shiva

We had a great time, the room was clean the staff was amazing we will deff come back

Partner

10/10

Exceptional

28 Jun 2026

Diane

Staff was very friendly. Great location

Friends_and_family Family

8/10

Excellent

28 Jun 2026

MaryBeth O.

The room had a musty smell- like you might expect for a hotel room on the beach. The room itself was larger than expected with a full fridge and stove. The complimentary breakfast had plenty of options. We only stayed one night to avoid traffic leaving OBX on a Saturday.
The front desk staff were lovely!

Family

10/10

Exceptional

27 Jun 2026

David

Our suite was great. It was clean with attentive staff. Being on the beach was a bonus and convenient to many of the historic places, attractions, restaurants, etc. We would definitely go back.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Jennifer

We were only there for one night but ny family loved it. The rooms are simple and nice, I liked the shutters on the windows. There is a walkway directly to the ocean that my family loved.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Paul

Excellent motel! The very first impression I got when I saw the room was wow! Super clean and it was obvious they put money into amenities and decor (crown molding, decent cabinets and even the window shades were of much higher quality). They have a workout room, indoor and outdoor pool and hot tub.

If I had to complain about anything, its that the pool seems kind of small and enclosed. Other than that its a 10!

Friends

10/10

Exceptional

25 Jun 2026

Brian

Great spot right on the beach

Family

10/10

Exceptional

25 Jun 2026

Susan

We liked everything about Shutters, especially the great staff. Everyone was so accommodating and courteous. You just don't find customer service like that anymore.
Would highly recommend staying there!

Friends

10/10

Exceptional

23 Jun 2026

michael

Great place to stay for a few nights on the beach.

Partner

8/10

Excellent

23 Jun 2026

Tange

The experience was great. All staff that we interacted with was very pleasure.

Room was sufficient for our needs. Did have to pull the

10/10

Exceptional

22 Jun 2026

Heather

Staff was very accommodating and helped me get a refund when I had to leave my stay early

10/10

Exceptional

21 Jun 2026

Yamilet

Muy recomendado este hotel, sus habitaciones con buen olor, bien pintadas, super limpias, muy buen desayuno y muy agradables sus empleados, gracias por sus servicios!!

Family_with_children

10/10

Exceptional

21 Jun 2026

Ray

Even though the room was in the older section, it was clean and pretty well maintained. Staff is very good. Free breakfast is top notch. Great beach access. Would stay there again.

Partner

8/10

Excellent

21 Jun 2026

Gowrishankar

The staff was excellent and breakfast was great. However, the bathroom needs updating, and room service should be more attentive.

Family_with_children

10/10

Exceptional

20 Jun 2026

Carlos Hernandez

Friendly welcome, great place to relax and enjoy a good time whether you are a big family or just a couple gateways. Totally recommend

Family_with_children

10/10

Exceptional

20 Jun 2026

ASHLEY

The staff are so nice and helpful. The location is amazing and we loved having indoor and outdoor pools and the hot tub as well as a light breakfast. For the price (outer banks wise), this is an excellent option.

Family_with_children

10/10

Exceptional

20 Jun 2026

Michael

Wonderful spot beachside with its own access to the beach. The hotel was well-maintained. The rooms were quiet and the breakfast was wonderful. Would definitely stay there again.

10/10

Exceptional

20 Jun 2026

Marion

One of my favorite places to stay at rooms pool and property always clean

Family

6/10

Pleasant

19 Jun 2026

Beverly

Advertised as DAILY housecleaning which is why I chose Shutters however EVERY SINGLE DAY I had to ASK for housecleaning services. If you cannot accommodate a way for bath towels to completely dry between showers then do NOT make me have to ASK for dry towels every day! Very outdated rooms and bathroom, moldy shower curtains. Worst hotel I’ve stayed in. Would not recommend

Family_with_children

10/10

Exceptional

19 Jun 2026

vickie

Great

Family_with_children

10/10

Exceptional

19 Jun 2026

Shea

Clean and very friendly staff! Would 100% go back!!

Family_with_children

10/10

Exceptional

18 Jun 2026

Jason

We love the place Dairy Queen. Very friendly staff just all around good place.

10/10

Exceptional

17 Jun 2026

Kimberly

Highly recommend. Great location, clean rooms and friendly staff.

Friends

2/10

Poor

17 Jun 2026

Cheol-Min

The customer service at this hotel is absolutely unacceptable. The staff showed highly offensive and unprofessional behavior during our stay, and the management's handling of our complaint was even worse. They completely ignored our protest and showed zero respect for guests. I am utterly disappointed and will never stay at this hotel again.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Melanie

Very clean, friendly staff, right on the beach

Friends

8/10

Excellent

17 Jun 2026

Alana

We specifically stated no housekeeping during our stay and had a Do Not Disturb sign on the door. The day before we left, housekeeping came in and made our bed. That’s all they did.
Unfortunately, my glasses and kindle were still tucked into the bedding at the bottom and were missed when we packed up to leave the next day. I realized this when we were on the road and called Shutters office. The items were found and mailed back to me (at my expense) but it could have been avoided if they had just stayed out of my room!

Partner

10/10

Exceptional

16 Jun 2026

Will

The kids loved the pool

Family_with_children

8/10

Excellent

16 Jun 2026

Alisha

Cute place right on the beach! Tiny bathroom, lovely room, cozy bed, breakfast is typical free breakfast which we skipped once we saw it. It feels very safe/secure. Note there is not a great view even from high floors since the dune blocks the beach. You’ll be looking just at water (no sand/people/waves). Right on a gorgeous, swimmable beach! There are no beach chairs or towels so bring your own. Fitness room is lacking. Pool area is average but outside so that’s nice in summer. Excellent location to everything! Friendly staff. No regrets going but will probably check out another resort next time.

Partner

8/10

Excellent

16 Jun 2026

Teresa

The rooms were clean and the pools were clean. The only issue is the beach access. If you are handicapped or have bad knees the beach access is terrible. I fell twice.

Partner

10/10

Exceptional

15 Jun 2026

Amanda

Staff was efficient and friendly. Rooms were clean, functional and decent water pressure for rhe shower. The pools were clean and maintain. The private beach access helped a ton to prevent over crowding. We could enjoy our space without being too close to others. The outdoor shower/rinse off area was very convient after getting covered in sand at the beach.

Only downsides were the soda machine was not operational and neither was the hot tub. This was not a huge deal for myself and my toddler, but others might find it less than ideal.

Wifi was not great with an android but other visitors had no issues with their phones.

Family_with_children

8/10

Excellent

15 Jun 2026

Javier

The pipeswhere noisy every time we took a shower my kids where scare to shower, also the breakfast sausage look discusting , it was not cook in the grilll

Family_with_children

10/10

Exceptional

15 Jun 2026

JoAnne

Great place to stay! Right near wverything!

Partner

6/10

Pleasant

14 Jun 2026

Jerri

Great location and amazing staff!!

If you get a dunes view stay, you are literally looking at a hill of cactus and weeds.. like a wall in front of you. Ask for a floor above 2. The breakfast is okay. Vending for snacks , ice and vending for drinks are all on different floors. Parking is tight. Very clean! Room was spacious. The bathroom is terrible !

Friends

10/10

Exceptional

14 Jun 2026

Anthony

Really like the view from the tower views.

Breakfast was good, waffles, bacon or sausage, carbs, juice coffee, milk, cereals, eggs, oatmeal, etc

Partner

10/10

Exceptional

13 Jun 2026

Zaidaliz

Perfect location, clean and comfortable. Pool area need some maintenance but it was nice. Easy access to the beach and the breakfast was good, with variety of food and drinks. Overall a great experience, we will be back.

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Dana

Nice stay as usual, but woke up to being asked for service or not.

10/10

Exceptional

12 Jun 2026

Lori

Great location. Clean updated room and friendly staff. Breakfast was what was to be expected. Happy with our stay and will most likely stay again on our next OBX trip🌻

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Lori

We had a beautiful room on the 3rd floor or I recommend 4th beach view !

Partner

10/10

Exceptional

11 Jun 2026

Alisa

It was close to the beach and in a good location. It was kept clean. The staff was friendly and helpful

Friends

10/10

Exceptional

11 Jun 2026

Kelli

Loved the proximity to the beach! The gazebo is also nice to sit in and listen to the ocean. The room was very nice and comfortable. We loved swimming in the pool and relaxing in the hot tub. Breakfast was great every morning too! They had lots of options! Would recommend. We will stay here again!

Family_with_children

6/10

Pleasant

11 Jun 2026

Carla

Xx

Friends

10/10

Exceptional

10 Jun 2026

Mark and Susan

This was a fabulous property! Our room was a king dune view and was beautifully decorated, super clean and huge. Bed was really comfy and we had everything we needed. The staff were wonderful - they were so friendly and helpful and were great about replacing towels daily. They also promptly fixed our bedside lamps that weren't working. Breakfast was great with a large assortment of items. Outdoor pool was wonderful, too! We didn't use the hot tub so I can't comment on that. Would love to return to this little piece of paradise again in the future!

Partner

10/10

Exceptional

09 Jun 2026

Mandy

Always a lovely time at your property. Thanks for a great time and lovely amenities.

Family

10/10

Exceptional

09 Jun 2026

Michele

Excellent location... room was perfect. We had close access to the beach. Clean room. Breakfast was filling. Loved having an indoor pool. Pool area was clean and well taken care of. Will stay here again.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Joseph

Everything was wonderful. The beds were very firm, so not our cup of tea, but apart from that, great!

Family_with_children

10/10

Exceptional

08 Jun 2026

Janet L

Wish they would have beach chairs to borrow or rent

Family_with_children

10/10

Exceptional

08 Jun 2026

Joshua

Well worth the money for great beach access. Room was well kept. Breakfast was convenient. The kids had opportunities to use pool and hot tub.

Family_with_children

10/10

Exceptional

08 Jun 2026

Cynthia

Lovely place to stay for the evening. Staff was very helpful and friendly when checking in.

Partner

10/10

Exceptional

07 Jun 2026

Debra

Booked thru Hotels.com because it was reasonably priced. Was delighted with hotel, staff, room and breakfast. Highly recommend. Beach front and has indoor and outdoor pool.
Already looking forward to next trip to Kitty Hawk!!!!

Partner

8/10

Excellent

07 Jun 2026

Ciera

We love staying here, the location and view is always wonderful. Our room was clean and taken care of, only downfall we noticed this past stay was that the elevator stopped working (things happen, we understand) but also the outdoor showers to rinse your belongings off didn’t work at all. These are minor things but when paying a larger price tag, we do expect everything to be functional. I do wish the breakfast area wasn’t so packed and more spaced out because it gets crowded quickly.

Partner

8/10

Excellent

07 Jun 2026

Kaylen

The staff is great and we enjoyed the easy beach access. We had a great time and our daughter enjoyed the pool.

Family_with_children

10/10

Exceptional

06 Jun 2026

Tina

Great ocean views!

Partner

10/10

Exceptional

06 Jun 2026

Jacob

Very nice place to stay we will be back

8/10

Excellent

06 Jun 2026

Renee

Was a nice place to stay- breakfast was very good , clean room and staff seemed helpful.
The fridge in the room froze all my drinks and ruined a medicine I had brought with me .
That was the only thing I can say about my stay . Not sure how to check a refrigerator temp but I suggest doing it from now on !

Partner

8/10

Excellent

06 Jun 2026

Ralph

The room was very up-to-date, but the bathroom was very small and right at the door when you came in. The bed slept very well. The breakfast was good except when they ran out of milk. lol. Overall, it was better than most I have stayed in on vacation. I would stay again. Hopefully with an ocean view next time, though. They get booked quickly.

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Janet L

Great breakfast

Family_with_children

10/10

Exceptional

04 Jun 2026

Tiffany

10/10 recommend this hotel. The staff is super friendly, the location is absolutely fantastic to anything you could want to do in OBX. The room was all we needed plus some. We loved the indoor pool and hot tub. Location to walk up over the dune and be on the beach was perfect! Will definitely stay there again!!!

Friends_and_family Family