Sheraton Oman

Oman , Muscat
MUSCAT, Sultanate Of Oman
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100 reviews shown

10/10

Exceptional

17 Feb 2026

Achraf

It was a discovery! Everything was so smooth. The place gives such a peaceful feeling.

Business

10/10

Exceptional

08 Feb 2026

Safa

Good location
Friendly staff
Great breakfast
Slightly dated rooms

Leisure Family_with_children

10/10

Exceptional

28 Jan 2026

Kamel

Clean, nice employees

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Yasmeen

Everything was nice in this hotel

Partner

10/10

Exceptional

14 Jan 2026

Ejaz

Good overall easy going

10/10

Exceptional

13 Jan 2026

Michel

Great location to explore the local old town and easy access to highways to reach other sites.
Especially loved the club room access and the very friendly staff.
Delicious food and nice pool area to relax around.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Javirria

Loved our stay!

6/10

Pleasant

02 Jan 2026

Eliska

Pros:
•Excellent service with very friendly staff who consistently went above and beyond to help
•Wonderful breakfast with a rich and varied selection
•Very clean room

Cons:
•Hotel feels very old and outdated
•First room had a noticeable smell of old carpet and furniture
•Overall atmosphere felt more like a 3-star hotel
•Food and drinks are crazily overpriced compared to options outside the hotel

Overall verdict:
•Due to the outdated condition of the hotel and poor value for money, I would not recommend this hotel and will not be returning.

Leisure Partner

2/10

Poor

29 Dec 2025

Jane

We booked a room saying 3 people. They had room for 2 and didnt have extra bed to provide in the executive suite. When we asked for bed they said they only had a crib for our 13 year old and said “just sleep on the floor” the room was $500 a night. Location is horrible too.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Anum

I had an excellent stay at the Sheraton. All staff were lovely and so helpful. I would definitely return again

Leisure Partner

4/10

Poor

29 Dec 2025

Stephen

Poor service. No towels in the room. Had to ask for everything multiple times to get a solution. Very unresponsive and unprofessional levels of service.

10/10

Exceptional

27 Dec 2025

Jay

Spacious rooms, good gym and wonderful breakfast spread.

Leisure Family

10/10

Exceptional

19 Dec 2025

Farhan

Great welcoming staff. Lovely, clean hotel with big rooms!

10/10

Exceptional

17 Dec 2025

Dipesh

Great hotel, modern and clean in the heart of Muscat. Superb spa and pool facilities with great staff. Overall a really enjoyable and relaxing experience. Thank you.

Leisure Family

10/10

Exceptional

06 Dec 2025

usamah

Clean and spacious room. Staff were very accommodating. Amira was excellent and extremely helpful. She made sure every need we had was sorted

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

andrew

Wonderful location, great breakfast, and restaurant

Leisure Self

10/10

Exceptional

09 Nov 2025

Scarlett

The location was easy to find and situated perfectly for visiting Muttrah (fort, souq, coastline). The service has been amazing, everybody was exceptionally friendly. We could even check in earlier! Food at breakfast, dinner and at the pool has been full of variety and always tasty. Rooms have always been clean and ours has been quite large. Furniture is a little bit outdated but that did not bother us.

Leisure Partner

8/10

Excellent

05 Nov 2025

sue

Amazing staff. Very kind and helpful. Room was great but pillows were not to liking.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Shazea

We were given a very big and spacious room which was perfect for my crawling daughter. The staff were lovely although the attendant at the buffet was not very friendly and made us feel unwelcomed the one night we wanted to go for the buffet, so we ended up leaving. Outdoor pool is so lovely and very popular with the guests (it was hard to find beds at times). I love that they cater to modesty for women around the leisure facilities. Area is great and very convenient if you hire a car for Muscat (which is recommended). Not far from the loveliest serene beach in Qantab.

Leisure Family

10/10

Exceptional

22 Oct 2025

Ann

The staff were absolutely amazing. The food good. The pool fantastic. Good for local tours. Couldn’t do enough for me!

Leisure Self

10/10

Exceptional

28 Sep 2025

John

Very friendly and professional staff

10/10

Exceptional

25 Sep 2025

Hayley

A fantastic place to stay in Muscat

We were upgraded which was a lovely surprise. The room was huge and very well equipped with everything we needed for a comfortable stay
The gym facilities and pool were fantastic and the service is top notch!

Partner

10/10

Exceptional

25 Sep 2025

Zadoo

The staff is simply excellent. Polite, thoughtful problem solving and fast in doing so. Wifi speed and quality excellent.
Two pools good for laps but not deep enough. Sauna and steam room not always on.
Decor old fashioned and some of the structures need updating.
Thank you to Sudesh, Amna, Susan and Saleh

Self

8/10

Excellent

13 Sep 2025

Rabiyah Osman

Service was brilliant

Leisure Family

10/10

Exceptional

31 Aug 2025

Nasra

Exceptional service throughout. Family friendly and great facilities.

Leisure Family

4/10

Poor

31 Jul 2025

Mohammad

An old hotel which isn’t been kept clean enough. Room carpets are dirty with drinks stain and smell!

Business

8/10

Excellent

13 Jul 2025

Abdi-basit

Friendly staff, decent location, really liked the indoor pool.

10/10

Exceptional

12 Jul 2025

husain saeed

Homey and serene

8/10

Excellent

15 Jun 2025

Paul

Fantastic service and good quality food. Hotel facilities outdated which was a shame - needs renovation to bring it all up to standard for 5*. Service, friendliness brilliant!

10/10

Exceptional

15 Jun 2025

Shagen

Great hotel and fantastic service. Good spread of food at it’s restaurants as well

Leisure Partner

10/10

Exceptional

12 Jun 2025

Mirza

Always an amazing stay in Sheraton Oman !
Impeccable!

Business

10/10

Exceptional

11 May 2025

Paul

The staff were very pleasant and helpful. The pool is lovely. I would stay here again.

Business_and_leisure Self

10/10

Exceptional

08 May 2025

Ashish

Ruwi residency

Lovely centrally located property and well maintained. Staff is superb

Business

10/10

Exceptional

27 Apr 2025

Alison

Excellent service. Lovely food. We’ll be back

Leisure Partner

10/10

Exceptional

14 Apr 2025

Rachel Elizabeth

Great staff, food well presented ,good choice except a little limited for vegetarians. Hotel a little date but comfortable and well appointed

Leisure Family

10/10

Exceptional

11 Apr 2025

Catherine

The hotel was a calm oasis in the city and the service was outstanding.
Food was excellent.

Leisure

4/10

Poor

08 Apr 2025

Edward

Not a 5 star by any stretch

This just isn’t a 5 star hotel, the majority of staff were friendly but the place is tired and needs work. Large areas outdoors were shut off and broken sundeds strewn around, lights on the pool hanging by electrical cables to name a few. Service was mostly slow, taking 20 minutes to check into a near empty hotel and having to wait for over 30 minutes for a bottle of water at the steak restaurant when we were literally the only guests in there at 7:30pm, we wended up back in the room with a takeaway, the waitress never came back. The club lounge manager was very nice and the chef was very friendly, breakfast was good with prompt service.

Friends_and_family Family

10/10

Exceptional

07 Mar 2025

Jamil

Beautiful pool and outdoor courtyard

Leisure Partner

8/10

Excellent

02 Mar 2025

Andrew

The property and staff were excellent it was situated in a convenient location for our trip.
Just didn’t understand why there were carpets in the rooms in a hot country these can look grubby very quickly and spoil the look.

Apart from that the place was excellent

Leisure Partner

10/10

Exceptional

27 Feb 2025

Verified traveler

Well run hotel with wonderful staff

Well run hotel in good location. Food was really good (room service dinner and breakfast buffet). Staff very attentive. Lovely pool. They do need more lounge chairs and umbrellas as twice in our three day stay not available. More staff serving food and drinks on pool deck would be helpful and more bar selection as many items on the menu weren’t available.
Rooms big, very clean with large bathrooms. Housekeeping staff so friendly and responsive. Recommend new mattresses / pillow tops as ours was older and hard. Overall great 3 night stay!

Partner

10/10

Exceptional

22 Feb 2025

ISRAT

The staff were welcoming, the room was spacious, and the breakfast options were fantastic!

10/10

Exceptional

22 Feb 2025

Naseer

Excellent staff the best breakfast choicr

10/10

Exceptional

17 Feb 2025

Mazahir

Good

Business_and_leisure Family_with_children

10/10

Exceptional

10 Feb 2025

Ibrahim

-The staff was excellent... Very polite, friendly, and responsive (Amna and Samahair were especially pleasant)
- Location is just minutes from mutrah souq.
-their gym is pretty good and they had separate gym separate times for women's swimming pool. So that was nice.
- The only negative was the beds. Wish they had more firm mattresses (maybe they do I didn't really ask)

Leisure Family

10/10

Exceptional

02 Feb 2025

Suzanne

Very comfortable and well run hotel. I thought from the pictures that it looked dated but actually the rooms were very comfortable, with a light and airy restaurant area. The pool area is lovely and sheltered, the food is excellent and it's nice that you can eat out by the pool in the evening. The staff were friendly with good service. It's only 10 mins walk to the bus station. The gym and indoor pool are large and modern. The only downsides are that there isn't much in the nearby CBD area, dinner service could be slow and the pool buildings need some refurbishment.

Leisure Self

4/10

Poor

22 Jan 2025

Verified traveler

Sheraton Oman deteriorating?

Though the stay was comfortable due to the hotel's location and general ambience, the rooms were very dirty and not even close to it's other much lower priced competitors. The room carpets were filthy to say the least, the windows had streaks of dirt from the outside, the light fittings unmaintained, poor quality of linen, etc. Not worth the bill.

Business

10/10

Exceptional

21 Jan 2025

Ardeshir

I pretty much enjoyed every aspect of my stay Sheraton Oman!
A real 5star according to my standard.

Self

10/10

Exceptional

01 Jan 2025

Rani

I liked the gym and spa area very much. Papada is a great masseur, mr Amir a professional trainer! The front desk staff have very good social skills, willing to please Samahir. Amna & Ibrahim we’re most helpful but the best welcome I have had at 5a.m.was by mr Mustafa wonderful smile and nothing was too much trouble!! Great personality.
The breakfast / food team were amazingly efficient always there to bring food to you and quietly clear the table… they made breakfast a treat, smiling faces. Mr Fernando, Gada, Zar chi and many more all extremely memorable young men made it a pleasant start to the day! Room service was excellent always on time and respectful polite style.
All in all it was sad having to leave a lovely hotel and such warm people behind. Last but not least the cleaning & bedroom service was great always there! Cecel very professional
and the young men who politely delivered water etc. unforgettable! A huge thanks and please nite it was all appreciated including the festive stocking! 🙏Happy New year to one and all.

Leisure Self

8/10

Excellent

30 Dec 2024

Nathan

Veggie Indian food galore

All good, good a bit pricey but I guess to be expected. Room was quiet despite busy street. To avoid hotel food adventure out to surrounding neighbourhood for authentic Indian curry !

Friends_and_family Family

10/10

Exceptional

11 Dec 2024

Mirza

Business Trip

Always a wonderful experience in Sheraton Oman !! Impeccable ..

Business

10/10

Exceptional

09 Dec 2024

Stephanie

The beds are super comfy. Very clean

Friends_and_family Friends

10/10

Exceptional

08 Dec 2024

Samer

Excellent hotel for business travelers. We had a conference at the same hotel for one day. Everything was perfect.
Took another day to see the city center (Matrah) it is very close,

10/10

Exceptional

04 Dec 2024

Darius

Great hotel with outdoor pool and good breakfast

Great hotel with good service, big rooms, big GYM, superior outdoor pool and wide selection tasty breakfast

Business

4/10

Poor

29 Nov 2024

Neilalohith

We did not get the rooms we booked. The pillows were uncomfortable. Phones did not work.

Leisure Family

10/10

Exceptional

27 Nov 2024

Sara

A pleasant and relaxing stay in Muscat for the last couple of days of our trip in Oman!

Leisure Partner

8/10

Excellent

17 Nov 2024

CHEUK KWONG

Sheraton is a nice hotel but surrounding is limited with the need to proper transport to tourist place, shopping, restaurants. No way to do so through walking.

I think this is related to the country.

Business_and_leisure Family

10/10

Exceptional

05 Nov 2024

Michal

We stayed here during our vacation in Oman, as a base to explore Muscat and the area around. We couldn’t have chosen a better spot. The hotel has an excellent location, is spotlessly clean, each and every staff member made us feel very welcome. Our room attendant took exceptional care of our room and made us feel like royals.

We had a half-board option, which provided a wide variety of options for both breakfast and dinner. The wifi worked excellently. The gym was outstanding, providing the same equipment as top-end gyms in Western Europe.

We will stay here again when we come next time to Oman

Partner

10/10

Exceptional

02 Nov 2024

Samir

Enjoyable stay

Lovely hotel with great staff helping us to make the most of our trip. The room was large looking over the city. The indoor pool and spa were great. Breakfast was fabulous with a very good variety. We also enjoyed the dinners there with a different theme every night. Heaps of parking if you’re driving

Partner

8/10

Excellent

16 Oct 2024

Alexa

Excellent check in

Arrived after a night flight and was fortunate to be allowed to check in immediately- much appreciated! Comfortable room with a nice sofa area to relax on. Enjoyed the Asafo steakhouse

Self

10/10

Exceptional

10 Sep 2024

David

Bed was a bit hard

Leisure Partner

10/10

Exceptional

26 Aug 2024

Ashish

Oman best business hotel

Great stay. Staff was amazing. Clean and close to most places. Lots of eating options around.

Business

6/10

Pleasant

12 Aug 2024

Tristanjay

I was unable to connect any of my devices to the wifi services with my room number and my last name. The staff all tried to do the same thing on my devices and nothing worked. They ended up connecting my devices to the wifi using a whole different method which I was unable to reconnect to once my devices disconnected.

Leisure Self

8/10

Excellent

14 Jul 2024

Faaduma

Staff are amazing, beautiful hotel with the woow factor. Food was nice and the amenities were amazing, outdoor and indoor pool. With indoor pool from 10-12 for just ladies only.

The only thing i didnt like was the affordable taxis from the app could not pick me up infront of the hotel. Due to the arrangement many hotels have with taxi companies. So had to walk out the hotel grounds to catch my taxi, which did not make me feel very safe especially at night as its pits black there and as a solo female traveller.

But i would definitely go back to Muscat and stay at Sheraton. Staff made my day everyday and the peacefulness was very nice.

Leisure Self

10/10

Exceptional

05 Jun 2024

Mirza

Short business trip

Sheraton Oman is wonderful as always, on all counts!

Business

4/10

Poor

17 May 2024

YATIN

Poor service from reception

Disappointment with the service I received during my recent stay at the Sheraton.

Upon check-in, the front desk staff did not offer any assistance or support with my luggage and seemed disinterested in providing a warm welcome. This was not the level of service I expected from a Sheraton hotel.

Additionally, I found the bathroom in my room to be extremely slippery, which posed a safety hazard as I nearly fell while taking a bath. Moreover, there was no shoe polish available, which is typically a standard amenity.

During checkout, I attempted to contact the reception or front desk multiple times, but no one answered the phone. This added to my frustration and further indicated a lack of attentiveness and customer care.

Business

10/10

Exceptional

14 May 2024

Christine

Our stay in Muscat was made wonderful by the fabulous staff at the Sheraton. The reception, executive lounge and restaurant staff were all so welcoming and helpful. Big shoutout particularly to the executive lounge staff who made it an event very evening at the end of some long days. We felt valued the whole time we were there

Leisure Partner

10/10

Exceptional

10 May 2024

Farzana

The staff were super helpful and welcoming. It was very clean around the hotel including the rooms however maybe the bathrooms can do with a bit of an update - there was a musty smell and the bathtub was a bit old. I took the breakfast option which was a buffet but there wasn’t much selection of hot food and the food was repetitive. However the waiters are all attentive and they do go above and beyond to try to meet your needs. Also, I like to see traditional food options too, but I didn’t see anything at breakfast except for Omani tea.
There is a pool area which is very nice as well as spa facilities.

Leisure Family

10/10

Exceptional

06 May 2024

Ali

‏Very helpful ‏Hotel Staff. Yeah
Safe quiet.
Breakfast is very good in a big hole with a variety of seating.
Easy parking for free.
Five star hotel room quality.

Leisure Family

10/10

Exceptional

05 May 2024

Christine

The hotel staff are the biggest asset of this hotel. From the moment we checked in we were made to feel like special guests. The reception staff, restaurant staff and the club lounge provided excellent service and were very attentive.
The location of the hotel means it is not easy to seek out alternative dining options but choices at the hotel were good. Thank you to all staff for making our stay so memorable.

Leisure Partner

10/10

Exceptional

17 Apr 2024

Alena

Good for overnight stay

We stayed only one night. The check in was quick, sleepers, towels, robes : all was provided. We had stayed in twin bed room, beds are wide. Breakfast is buffet. Many options for vegans.
We didn’t have opportunity to check the area around. Locates 30 min drive to Marina for boat trips.

Friends_and_family Friends

10/10

Exceptional

11 Mar 2024

Benjamin

Really enjoyed my time here. Special thanks to everyone at concierge, Issa in house keeping and Philippe in the Courtyard. Lovely experience, only sad thing was the outdoor pool was out of service for three days after a party. Otherwise amazing!

Leisure Self

10/10

Exceptional

11 Mar 2024

Lyn G

Staff are very accommodating. Good services.

10/10

Exceptional

21 Feb 2024

Mohammad

Excellent hotel, pleasant staff, perfect short stay.

10/10

Exceptional

17 Feb 2024

Branimir

Sheraton Oman stat

Excellent business/leisure hotel with huge gym, both outdoor/indoor pool, spa center with finnish/turkish sauna. They serve delicious breakfast and buffet dinners. On Wednesdays you can indulge yourself into Delhi/Lahore night, on Thursdays Gaucho steaks and on Friday Omani Sabla nights. I only did not understand why they serve pepsi cola program solely?!

Partner

10/10

Exceptional

22 Jan 2024

Bipin

All good

Leisure Family

10/10

Exceptional

21 Jan 2024

Jennifer

Friendly staff and beautiful premises

Friends_and_family Friends

8/10

Excellent

15 Jan 2024

Laura

Great Spa Experience & Breakfast Buffet

I stayed here for only 1 night at the beginning of my trip of Oman. It was convenient, comfortable, and clean. The front desk was very friendly and helpful which was great. I ate at the restaurant serving the pool area and was disappointed at the slow service. They were clearly understaffed for that area but seemed slow in general. I did eat at the breakfast buffet the next morning and was impressed with the selections and customer service. Everyone was very friendly and accommodating. The highlight of my stay was the massage at the spa. It was wonderful! I got the relaxing Swedish massage and it was divine.

Partner

10/10

Exceptional

11 Jan 2024

Stunning pool but service needs to be improved

Quality of the hotel was really good although it was of a 'classic' style and kept very clean. The food was great including the themed nights and huge breakfast spread.

The temperature controlled outdoor pool was amazing.

Really disappointed in the service ... constantly trying to get attention of staff. We had Club lounge access and they couldn't even get a gin & tonic correct.

There is clearly still smoking on the 13th floor in the Club Lounge, but the whole floor smells.

On the morning of New Years Eve, there was a note under the door to say that the outdoor pool area would be closed from 14:30 to set up for the party that night. Very disappointed that we weren't notified about this at check-in or at least given more notice so that we could have planned our days accordingly. If staying at the hotel over 31 December then make sure you ask for a room that doesn't overlook the pool as it was very noisy.

Friends_and_family Family

10/10

Exceptional

21 Dec 2023

mousa

فندق راقي ومتميز ... الغرف تحتاج الى مصليات للصلاة

10/10

Exceptional

27 Nov 2023

Stephen

rvice

Leisure Self

10/10

Exceptional

19 Nov 2023

Bruce

Extremely friendly staff. Very welcoming. Check in quick and easy. Obviously refurbished to high standard.

Leisure Partner

8/10

Excellent

12 Oct 2023

Baljit

The customer service of all staff was outstanding! Both the indoor and outdoor pool area was lovely. However the jacuzzi, the room, bathroom, spa showers were in definite need of an update...

Leisure Friends

10/10

Exceptional

02 Oct 2023

Mohamed

6/10

Pleasant

27 Sep 2023

Rujel

Overall ok but very dated room’s, furniture are very tierd.

Leisure Partner

10/10

Exceptional

22 Sep 2023

Verified traveler

Business Trip

Comfortable and pleasant short stay.

Business

10/10

Exceptional

29 Jul 2023

Chandrawattie

Lovely hotel

Leisure Partner

6/10

Pleasant

28 Jul 2023

Noman

Accessible rooms not available

Overall good hotel but I was told on arrival that they don’t have any accessible bathrooms even though I had messaged them earlier about my requirement. It seemed like that they don’t take that requirement seriously and did not care to inform me earlier so I could have done alternate arrangements.

Self

10/10

Exceptional

28 Jul 2023

Mubaraka

Great stay here. The breakfast spread was delicious. Service was excellent.

Leisure Family_with_children

8/10

Excellent

19 Jul 2023

Sarah

Decent hotel, a little bit aged, relatively far away from city center

Business Self

10/10

Exceptional

17 Jun 2023

Ashish

Desert Treat

Place is amazing. Sana, Naeem at reception and Krishnan at the breakfast place add charm to this lovely property. My second stay here and I totally recommend it.

Business

8/10

Excellent

12 May 2023

Verified traveler

Good hotel in Ruwi

We chose this hotel due to its proximity to the bus station for service between Muscat and Dubai. We understood this hotel was not super central or near to the airport, but the hotel certainly was comfortable and clean. The room was spacious and the bathroom was surprisingly large. Wifi generally worked well, at least on par with the internet performance in the region - decent downloads and mediocre uploads. We spent most of our time exploring Oman and didn't have much time exploring the hotel, but from what we could tell, it was a good property with good staff. Would recommend to those planning to make Ruwi a base for travel.

Friends_and_family Friends

10/10

Exceptional

03 Feb 2023

Ivan

Short but very pleasant stay

Excellent hotel, lovely stuff, great food.

Business

10/10

Exceptional

02 Jan 2023

Danielle

Excellent stay! The staffs knowledge of gluten free made my stay so easy! Wonderful not to have to worry about what I can and cannot eat. Thanks!!!

Leisure Partner

10/10

Exceptional

23 Dec 2022

Ashish

Excellent Omani experience !

Staff is amazing. Sana, Rashid, Ram everyone is good and helpful.

Cabs outside the hotel are overpriced and the otaxi app doesn't work well in the hotel premises.

Business

10/10

Exceptional

16 Dec 2022

Fahri

I had good time at the hotel.

Business Partner

10/10

Exceptional

09 Dec 2022

MIRZA EJAZ

Lovely and clean place. Will surely book again!

Business

10/10

Exceptional

15 Nov 2022

Jean

Great stay

Great stay at Sheraton hotel.
Very friendly staff, lovely facilities and free parking
The beds were nice and comfy, the breakfast was nice but very overpriced for what it was.
Good location about 10 drive to the souq and 15 mins to the mosque

Partner

10/10

Exceptional

07 May 2022

Hashim

Everything perfect 👍

10/10

Exceptional

04 May 2022

Hashim

Everything good and perfect

10/10