Name: Best Western Plus Olives City Hotel
Address: 1A Prof Hristo Vakarelski Str, Sofia, 1700, BG

4/10

Poor

12 Jul 2026

Abeer

I stayed at this hotel for 9 nights, and while the room itself was fairly clean, the overall experience was disappointing.

Housekeeping was very inconsistent. The bed was often made poorly, coffee, tea, soap, and other supplies were frequently not replenished, used coffee cups were sometimes left dirty, and we were often given fewer towels than the number of guests in the room.

The biggest issue was the air conditioning. It automatically shuts off whenever the balcony door is opened and often had to be manually reset by the front desk. On the day we arrived after a long international flight, the AC wasn't working, and we had to switch rooms after my exhausted daughter had already fallen asleep. Then, on the fifth night at 1 a.m., the AC failed again, and we were told we might have to change rooms in the middle of the night while our children were sleeping.

The hotel also advertises a pool, but it was extremely small and covered the entire time we were there, making it unusable.

Overall, the hotel did not meet expectations due to poor housekeeping, ongoing maintenance issues, and misleading amenities. I would not stay here again.

Family_with_children

8/10

Excellent

28 May 2026

Olena

After spending one night at a \"horror hotel\" upon arrival, we were able to book our group into the Best Western Plus Olives City Hotel. This was the right move - we were three adults and two kids, and the \"two-room apartment\" they had on the 7th floor was perfect, and an added bonus of a hotel parking and an indoor pool made our lives easier for the duration of the stay. Breakfast was good too! Recommend!

Family_with_children

10/10

Exceptional

24 May 2026

Real

Good hotel but you will need to take a taxi in order to visit the old town. The staffs were very limited English speaking.

Partner

10/10

Exceptional

02 Nov 2025

Ashraf

Lovely staff

Leisure Family

2/10

Poor

04 Oct 2025

Ta Chung

Reception is terrible, we ask if there is umbrella, he states he cannot help.
Safe doesn’t work, room is dark, room cleaning is so bad and there is a strange electrical noise buzz every 3 mins, unplug every thing and it still there.
I cannot believe this is Best Western plus quality, I will never go to this hotel if visiting Bulgaria.

Business_and_leisure

6/10

Pleasant

15 Sep 2025

Sunita

Slightly disappointed

The sauna and steam room you gave to pay extra and you can’t use the swimming pool without a cap.. the tea, coffee and water weren’t replaced every day so you had to ask.. the distance from the city isn’t right as we always had to use a taxi to get to the city centre and back as the hotel was so far.. also the taxis scammed us twice..

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Obiely

The quietness of the place and neatness of all in the room I stayed in.

Business_and_leisure

10/10

Exceptional

18 Jul 2025

Vassil

Very nice place!

8/10

Excellent

25 May 2025

Verified traveler

Nice and clean but…

Nice, clean, new hotel.
However, there was a party in the restaurant on the ground floor and we could hear the thumping of the music all the way to the 5th floor till 2am.
Also, apparently, in late May, it is not hot enough to have the AC running so we had to open the balcony door to let cool air in during the night. This made the music even more audible.

Friends_and_family Family

8/10

Excellent

15 May 2025

Biser

Good hotel

Good hotel

Business

10/10

Exceptional

19 Apr 2025

Robin

Space

4/10

Poor

25 Feb 2025

maria

old, outdated. My bed sheets on the sofa were not changed. Very cramped. Depressing feel about design, lack of natural light. There was kitchen, but no utensils or pots or pans. There is nothing around.
On the plus side its conveniently located if you need to get to the airport.

8/10

Excellent

21 Oct 2024

Cengiz

Mastermind at Sofia

Very friendly and helpful staff. Good location for the conference we were attending.
Comfortable bed and spacious room.

Business

6/10

Pleasant

12 May 2024

Tracy

Room was great and we enjoyed the Greek restaurant. We picked this hotel for the pool but we’re not able to use it. It closes at 1900 in evening and the morning held a private event for families with small children from 900-1330. There is an extra charge to use sauna and steam rooms.

Leisure Family

8/10

Excellent

16 Jul 2023

Jevon

Worth. A try

Lovely hotel with fabulous Greek restaurant attached

Partner

8/10

Excellent

17 Nov 2022

Karamfil

Good location and free parking are the best perks of this hotel. As a loyal clients to Olives City Hotel over the years we noticed that the cleanliness of the rooms is not at the level it used to be.

Business Family

10/10

Exceptional

02 Aug 2022

Hans

It was in a nice area with a wakable distance to the center of Sofia thru the parks and close to Metro Dimitrov.
Nice & very friendly staff. Rooms were modern & clean

Leisure Self

10/10

Exceptional

31 Jul 2022

Jevon

Top Place

If you want to be slightly outside the tourist area of Sofia… I would recommend this area including visiting the student area and it’s trendy bars

Partner

10/10

Exceptional

07 Feb 2022

K

Amazing property!

10/10

Exceptional

04 Jan 2022

Veselinka

Great Hotel

Leisure Partner

10/10

Exceptional

14 Dec 2021

Veselinka

Great

Leisure Partner

10/10

Exceptional

31 Aug 2021

Veselinka

Excellent!

Leisure Partner

10/10

Exceptional

27 Aug 2021

K

Great customer service!

Leisure Family

10/10

Exceptional

16 Jul 2021

Verified traveler

Amazing hotel with great customer service!

Business

10/10

Exceptional

04 Apr 2021

Verified traveler

Excellent service, very clean place and friendly staff

Leisure Partner

10/10

Exceptional

03 Sep 2020

Jevon

Looking forward to next visit next week

Really great hotel staying again next week

Partner

10/10

Exceptional

25 Dec 2019

Darren

It was a great stay

Business

10/10

Exceptional

21 Sep 2019

Andrej

great and low cost

great overall

Self

10/10

Exceptional

18 May 2019

Verified traveler

It was ok!

It was ok.
Breakfast could be better! Not at the level of a 4* star hotel but it is sort of ok.
Local area not very nice! This is really just a hotel to stay and sleep and not for tourists because it is far from town centre... you will have to take a taxi to get to town centre or to any mall.
Air conditioning is a problem! I set it for cold and 20 temp but after 3 min changed always to hot! So instead of cooling down the room it was actually warming it up!

10/10

Exceptional

27 Apr 2019

Verified traveler

Given even better room then expected. Very nice staff, great hotel, rooms clean, very good view from balcony. I recommend everbody.

Leisure Partner

6/10

Pleasant

21 Sep 2017

john

Good hotel on edge of Sofia and close to mountain

The staff were most helpful to make my stay in Sofia pleasant

8/10

Excellent

19 Mar 2017

Verified traveler

Respite in Sofia

Weekend respite in Sofia. Unfortunately the weather wasn't ideal for outings, will return again in spring.

8/10

Excellent

14 Dec 2015

Martin

Good hotel at attraktive rates

A modern hotel with beautiful furniture in a spacious room ake a good stay. Airport is about 15 min Taxi ride away.Metro about 15 min walking.

10/10

Exceptional

16 Nov 2015

Liz

Visiting relative

Very comfortable stay, very pleasant staff. Very good food in restaurant.

8/10

Excellent

21 Aug 2015

Verified traveler

A week in Sofia.

For us it was a very good location in the city. The staff was kind but a little bit difficult communication in English. Good breakfast and nice room.

Family

10/10

Exceptional

29 Jul 2015

Folashade

Beautiful hideaway

Excellent, wonderful caring staff, great service a beautiful hotel. Cant wait to visit again.

Family

10/10

Exceptional

24 Jun 2015

Verified traveler

Fantastic! Value for money! Definitely going back

I stayed in this hotel for 3 nights getaway break. The hotel staff were very polite, helpful and went out of their way to help me with bits and pieces the type that we all need from time to time for a lovely stay outside our home.
The spa services were done by professionals and good value for money.
The pools is clean although I did not use it but I certainly used the Jacuzzi, several times actually, absolutely wonderful service by the spa staff.
Room I stayed in was clean and the fittings and bed dings were of good quality. Lovely views from the balcony.
The restaurant is top quality, interiors very lush. Staff very polite and the menu extensive but yet holds the exclusiveness of a nice gourmet restaurant.
All in all can't fault it. I hope they maintain the standard though because it is a fairly new hotel.
Tip: try and do all your transactions in the local currency, spending euro in Bulgaria is a rip off

2/10

Poor

15 Jun 2026

Beathe

We had a very disappointing stay. Both rooms we were given had clear cleanliness issues, which is unacceptable when you’re paying for a hotel. Despite raising this properly and providing documentation, we received no meaningful response—just a €10 refund at checkout with no apology. The handling of the situation was poor, and the staff showed little understanding, even interrupting when we tried to explain. Based on this experience, I would not recommend staying here.

8/10

Excellent

06 Feb 2026

Fatih

Herşey çok güzel gönül rahatlığıyla kullanabilirsin

4/10

Poor

01 Dec 2025

Luigi

Premetto che la stanza è ampia e confortevole dotata di balconcino e di ogni comfort. Qui però finiscono le buone notizie a causa di un personale inetto, incapace e privo di empatia e di problem resolving che hanno rovinato il nostro soggiorno perché non pulivano le stanze, non rifornivano caffè e acqua, non risolvevano piccoli problemi (asciugacapelli, scarichi del lavandino ). Abbiamo dovuto sopportare che la piscina fosse per noi inaccessibile per un party privato, ho dovuto pagare una bottiglia d ‘acqua 5,9 leva a colazione perché era a portata di mano ma non si poteva prendere…ogni diritto andava preteso (refill d’acqua caffè carta igienica asciugamani) altrimenti non veniva onorato benché pagato. Le 4 stelle sono molto generose. I bulgari sono molto chiusi ed inospitali

Leisure Family

8/10

Excellent

07 Nov 2025

Salvador

Habitación grande y cómoda con limpieza diaria aunque tuve que solicitar un par de días la reposición de jabones y cafe

Business

10/10

Exceptional

09 Oct 2025

Bart

Alles vrij goed
Het zwembad is een beetje klein, maar toch niet slecht.
Zeer goede prijs/kwaliteits verhouding

Business

8/10

Excellent

01 Jul 2025

Beatrice

Fint, använt hotell med medioker service

Märks att det har varit ett mycket fint hotell som börjar att bli lite slitet, men fortsatt mycket fint rum. Bra städning på ytan men ex koppar/muggar på rummet var inte diskade.
Mycket fin frukost. Fanns mineralvatten, te och kaffe man kunde servera sig på rummet.
Personalen när jag kom verkade stressad och att ogilla sitt jobb, utförde jobbet utan servicekänsla, mannen vid utcheckningen var mer tillmötesgående och mjuk.
Bassängen var likaså något sliten nu och dess område något trist med emballage på ett område, men man kunde bortse ifrån det. Man behöver använda badmössa i poolen. Finns att köpa
Bra grekisk restauranng i anslutning till hotellet

Self

8/10

Excellent

04 Dec 2024

Verified traveler

Razoável

Business

10/10

Exceptional

09 Aug 2024

Dennis

Mooie kamers fijne bedden

Business

8/10

Excellent

16 Jul 2024

carlo

//

Business

4/10

Poor

09 Jun 2024

ENRICO

Deludente

Posizione decentrata. Parcheggio buono e gratuito. Sonno confortevole. Pulizia camere discreta. Colazione a pagamento anticipato per tre giorni ma scopro dopo solo salata. Chiesto quella dolce mi hanno rspost9 che non c'è. Protestato e chiesto rimborso mi dicono chesr ne parla lunedi. Quindi, pagato per non mangiare. Inoltre sala colazione sporca con bratte sotto il tavolo. Poi, acquistato camere con accapatoi. Mai consegnato. Protestato ma personale inconcludente
E poo preparato. Molto deluso perché vecchio cliente best western.

Partner

4/10

Poor

03 Jan 2024

Matteo

Uhm.

We booked the hotel wanting one with the spa. And the spa was not working. The area is in large construction so there is almost nothing. Room ok, but far from the price they ask.

Friends_and_family Friends

10/10

Exceptional

01 Mar 2023

Fabio

Da ritornare

Tutto perfetto anche la colazione, ho cenato nel loro ristorante greco ottimamente
La zona è un po’ fuori dal centro ma ben collegata e con centro commerciale vicino

Business

10/10

Exceptional

07 May 2022

Hans

A very nice hotel not too far from the city. The hotel is quite new, and the interior is very modern. rooms are of good size, excellent shower, good bed, and our room had access to a balcony. I didn't like that you are charged extra for the pool. Although it is nice, it is not worth the extra charge, in my view. The restaurant next door is where the breakfast is done. Very good.

Business Partner