Carlton House

United Kingdom , York
SCARBOROUGH, 1 3 Carlton Terrace
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20 reviews shown

2/10

Poor

07 May 2026

Dale

Hated everything and everyone

Self

4/10

Poor

29 Aug 2025

Howard

Nothing worth mentioning.
Poor experience.

Leisure Self

10/10

Exceptional

25 Aug 2025

Jonathon

Great place to stay

Great place, well loved and really good communication all the way up to and during the stay. Would happily return.

Partner

8/10

Excellent

25 Apr 2025

Stephanie

Lovely hotel but there were a lot of stairs to the room,also there was no one around when checking in just had messages on how to get to room would have preferred someone there.

Partner

6/10

Pleasant

29 Oct 2024

Mark

The partition walls seem to me made from something that amplifies noise, not only I could hear what my neighbour was saying on the phone but also the replies. Someone went out and left a dog in a room which immediately started a long series of barks, howls and whines lasting into the early hours and expressing a cycle of annoyance, anger, fear, loneliness, anguish and despair. Plus, no breakfast, a sneaky trick to play on someone who doesn't read the small print.

Leisure Self

6/10

Pleasant

12 Sep 2024

Dean

Adriana sent me a text message & a email at 08.31 am on 06/09 with some important information of me staying at there accommodation. My room & ensuite was at an excellent cleaning standard. There was a folder in my room,I read this important information inside this folder. I couldn't find out what time breakfast started. There was a room in the lounge area on the door it said breakfast room. On 07/09 I went downstairs to the lounge area at 08.10 am the breakfast room door was locked which I thought was strange, I waited in the lounge area for 20 minutes than went back to my room to get ready to start my day. The next two mornings I never went down to the lounge area but I did check the breakfast room door as I was leaving the door was locked. There was no communication at all about breakfast if they don't do breakfast than PLEASE let the guests know in advance. They put in the text message & email I had sent me if have any Questions please ring this number & we will be happy to help, due to me struggling with my confidence & mild depression i never phoned them . I never seen any members of staff in the 3 days I stayed there. This accommodation wasn't for me, what works for you doesn't work for another. I was relieved to leave on 09/09 . No I won't be staying at Carlton house again

Leisure Self

2/10

Poor

02 Sep 2024

Verified traveler

Not great

We knew from the start it was a budget b&b but was not quite expecting it to be quite a bad as it was. Our room was changed before we arrived for some reason, the room was a small double but was more like half a room as it was part of the slanting roof. The room smelt like stagmant pond water from the drainage in the bathroom and there were dog hairs on the bedding. Needless to say we will be giving it a miss from now on. Was very disappointing after reading previous reviews.

Partner

8/10

Excellent

16 Aug 2024

Florentina

Beautiful old building, great staff

10/10

Exceptional

11 Aug 2024

Paul

Leisure Pet

4/10

Poor

29 Jul 2024

Dan

Far too hot and useless showers

Please take into account that this rating is given due to particular circumstances. If thing had been different we likely would have rated much higher.

The room we originally booked is listed as a cheaper room and that has to be taken into account. However it was unbearably hot the day we were there and we literally had to damp our skin all night and have a fan blowing over us to keep cool enough. On top of the first issue the shower in the room was useless, the amount of water was just a slight trickle and my wife was unable to wash her hair at all. It took me a long time to wash off the shower gel because it as so poor.

The morning after the first night I called the help number to say there were a few issues we needed resolving and after telling them the about the heating of the room they stated, there is nothing we can do about that, it's a 3rd floor room at a budget \"next\" I told them this was simply unacceptable and told them about the shower. They again dismissed this issue stating it was an old building and they can't do anything about it. I told them there are minimum expectations despite it being a budget room and over and over I was told they could do nothing about it. I eventually asked about a refund and very quickly after I was offered a change of room one floor down. This room was much better and cooler and the shower was usable (still not great)

There is more to say but I don't have enough space, after the problems 3-4 stars.

Partner

10/10

Exceptional

01 Nov 2023

Barry

The room was clean, bed was comfortable and the hotel location is good. Self check-in was very well explained and easy to do.

Self

10/10

Exceptional

24 Oct 2023

Mark

The hotel is ideally situated near to the spa. Parking wasn’t a problem and the hotel sorted us out with permits needed at a small extra cost. The staff are great, really friendly and were always there to make sure we had everything we needed. The room itself was lovely, we stayed in room 18 and we couldn’t fault it. Spacious, clean, the bathroom was clean and modern, the room has a fridge in so you can keep milk etc in your room . There were loads of teabags which is a big plus for myself and it was Yorkshire tea so they didn’t scrimp on them. The room is well thought out with enough sockets in there and situated where you want them. We had a room at the back of our bed where you could hang your clothes and the missus even had a dresser to get ready with a mirror etc. We had a hearty breakfast in the morning plus there are cereal’s and yoghurt’s if you want them. I would recommend this hotel to anybody and would love to stay again.

Partner

10/10

Exceptional

23 Sep 2023

Peter

Scarborough break

Excellent hotel 10mins from the train station.lots of good bars and restaurants.highly recommend.wpukd stay again ,caught the bus to Whitby about an hour away .

Partner

8/10

Excellent

14 Sep 2023

Miss

I found the hotel pet friendly and vert friendly and did everything to help you and made you comfortable and accommodated.

Partner

10/10

Exceptional

03 Sep 2023

Paul

The room was better than we expected