Grand Hotel Scarborough

8/10

Excellent

04 May 2026

Rachel

Couldn’t check in online as website kept crashing so long wait to check in on arrival although I have to say staff are very pleasant & efficient.
Bed wasn’t made when we gained access to our room but was quickly sorted.
Bed was small double (very small) but not the staffs fault.

Partner

2/10

Poor

04 May 2026

Paul

Where to start...
I think Britannia have a lot to answer for. Such an amazing building, now looks like Donald Trump has had beef with it. A lot of issues, from being run down to rooms just being absolutely terribly unhygenic. Stained coffee cups from the last guests, stained pillows, and many more fun features like that. I will say, the staff, 10/10, hats off.

Partner

10/10

Exceptional

04 May 2026

daniel

Great hotel, great price too!

Partner

8/10

Excellent

03 May 2026

Emma

It has everything you need for a nice stay

Family_with_children

8/10

Excellent

03 May 2026

Stephen

Good comfortable stay in agoodlocation.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Graham

guests smoking weed in the entrance food poor room unclean

Partner

4/10

Poor

25 Apr 2026

Emily

Staff were great. Hotel very dated with a lot of damage to a lot of areas were patched up jobs that needed a full job doing. Rooms were reasonably clean. Breakfast was nice, not loads of choice but what was there was cooked nicely.

Friends_and_family Family

4/10

Poor

25 Apr 2026

Pauline

The receptionist was extremely rude when I was booking in. I had a long drive (i'm sure other people do) but he was totally the wrong person. I was woken up very early by some extreamly loud coughing and snooring which went on and on and on. On a plus side when I was checking out the lady on reception was lovely!

Self

10/10

Exceptional

18 Apr 2026

Holly

Great stay as a solo traveller. The room was lovely and just the right size, well-equipped and with a beautiful sea view. The food was good with plenty of choice and the evening entertainment was a highlight. I checked in online beforehand but still had to queue for quite a while on arrival, which could have been better organised. Overall though, a brilliant first stay and I’d return.

Self

8/10

Excellent

17 Apr 2026

Brian

Clean room. Beach view was excellent breakfast very good

Friends_and_family Family

8/10

Excellent

14 Apr 2026

Dean

My Room was clean. Shower in my room was clean. Staff customer service skills were Good. Location is only a 10 minute walk to the sea front. Loose wire in the corridor near my room. Paint peeling from the Skirting board in my room. Couldn't open the window in my room. Communication from the staff could have been better about me checking out

Self

8/10

Excellent

14 Apr 2026

Neil

Cheap and cheerful, what you want from a seaside hotel

Partner

10/10

Exceptional

13 Apr 2026

Richard

All was fine with the breakfast and the evening meal as well. The single room was spacious so all good

Self

8/10

Excellent

12 Apr 2026

Brian

Grand location, right on the cliffs overlooking the beach and beachfront attractions. The Grand Hotel is Victorian era grandeur with charm but has seen better days. We found a bargain with some trade offs that were worth it for us.

6/10

Pleasant

12 Apr 2026

Ian

Hotel is nice and staff ok
Bedroom cold draft though windows
Noise in bathroom from pipe when other members flush toilet
Noise residents come though doors
Parking hard out side
Out of 10
Score 4

10/10

Exceptional

11 Apr 2026

Paul

Nice stay once again. Staff were very helpful. Entertainment was good.

Partner

6/10

Pleasant

09 Apr 2026

Nicola

Was initially given a room with partially completed maintenance and a door that did not lock. Had to move room which was much better. Overall the Grand Hotel needs some serious TLC and is currently not so grand. We wouldn’t consider it good value for money.

Friends

10/10

Exceptional

08 Apr 2026

Leanne

We had a fantastic stay loved the character of the building and it’s history, when we checked in our initial room was ready and we were given an alternative but upon entering we found the room to be smaller than we expected (I have 2 children with autism and ADHD) so I went back down to reception and explain trying to avoid incoming meltdown, the hotel staff couldn’t be more accommodating and provided us with a larger room right next door to the one previously given, crisis averted!! We had a fantastic stay highly recommended and will definitely be back and next time definitely longer

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

Stephen

Totally average room was clean. Breakfast was average not worth 12 quid hotel was in need of referb.

Partner

4/10

Poor

07 Apr 2026

James

Dirty floors, carpets laced with dog hair, heaters didn’t work properly. Tv remotes didn’t work in either room. Curtains falling off, holes in walls, large gap in the roof that I had to close myself with an ironing board. No WiFi, mentioned to staff - they didn’t really care. Room cards failed on 4 separate occasions. The whole place is clearly falling apart - the room was awful and the staff working seemed unhappy and unwelcoming in general. Would not stay here again and would advise others to avoid - the room was not cheap and did not represent good value in any way. We literally had to stuff loo roll into one hole in the wall as there was an outside draft coming through!

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Elaine

Lovely stay. The lift was a tight squeeze as we had a wheelchair.

Family_with_children

8/10

Excellent

06 Apr 2026

Nicky

Lovely clean room with a sea view and pet friendly

Pet

10/10

Exceptional

06 Apr 2026

ALAN

Value for money paid

Friends

10/10

Exceptional

01 Apr 2026

P

Lots of negativity about this Hotel
Our experience was Very good Check-in Swift hall Reception downstairs areas Magnificent Staircase Ladings upto 1st floor all new carpets Clean room was great clean superb shower room Staff we're Fantastic Really Helpful and friendly Yes parts of hotel bit Shabby/need updating which is a huge task giving Size of the building but work ongoing in smartining it up
Only real moan the fantastic balcony overlooking the sea front
(Smoking Area) could do with pressue washing sooner rather than later and add few more Bins
Just booked for next year going to be interesting to see the changes and upgrades they doing

8/10

Excellent

31 Mar 2026

Tracey

We parked elsewhere... After a major let down from where we were ment to stay.. we found the grand and it was perfect for us ..clean and warm .. apart from bath not cleaned (I did it myself) everything was great ..we will be back ...

Partner

4/10

Poor

30 Mar 2026

Sara

First room smelt musty and mouldy, cobwebs all over, switched rooms promptly, second room better but very very dusty even in basic areas like skirting boards and headboard. Windows filthy and shower screen hadn’t been cleaned in a while.
Room was lovely and warm and WiFi worked well free tea/coffee sugar in the room and in reception.
Could be a beautiful hotel just needs some TLC.

Family

10/10

Exceptional

30 Mar 2026

Mark

We parked outside the hotel and the car was fine all weekend and free with a blue badge,

Friends

6/10

Pleasant

30 Mar 2026

Katherine

Room had no ventilation or air bed was cery hard and uncomfortable the room was moist and foisty

Partner

8/10

Excellent

29 Mar 2026

David

Traveled by bus

Friends

4/10

Poor

29 Mar 2026

Ruth

Hotel needs to be refurbished .
Bath had jets that don’t work and dirt came out of them
Marks on walls that could be covered with paint
Didn’t eat there
Never heard of a hotel that doesn’t let you bring take away and maes you eat it out side

Partner

6/10

Pleasant

28 Mar 2026

Paul

It’s a shame. Such a beautiful, classic building and the Britannia group skimping on the most basic things, and milking the nostalgic place for every penny they can get before moving on. Sea view room was worthless with the months of not years of grime and dirt on the windows. Carpets that may never have known true modern amenities such as vacuum cleaners… just so sad.

Partner

10/10

Exceptional

27 Mar 2026

David

Really enjoyed my stay breakfast great. Staff very helpful

Self

8/10

Excellent

23 Mar 2026

Billy

Not very helpful on front desk. Was 10 minutes early and wanted £10 before they would give us our home. I stood and waited with a dog a 5 year child for 10 minutes,,, shocking service

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

David

Everything good

Self

10/10

Exceptional

18 Mar 2026

Aistė

Beautiful view from the room and all hotel.
Beautiful building and lovely atmosphere

Partner

10/10

Exceptional

18 Mar 2026

Aiste

Great room, amazing hotel atmosphere and great location

Partner

10/10

Exceptional

17 Mar 2026

David

Clean room,lovely sea view,friendly staff.only negative points were lager n cider was rubbish from the bar and parts of the building looking very tired. Overall enjoyed our stay and we will return.

Partner

6/10

Pleasant

10 Mar 2026

Neil

Faded grandeur. Beautiful entrance and lobby and public areas. Rooms very dated and basic. Mould in shower, small room, poor and limited dated furniture. Nice staff. Probably value for what I paid. Only great issue… noise from plumbing. If rooms use their radiators and turn them up knocking sound reverberates around rooms, disturbing sleep. Mentioned to reception, not really interested. A lovely faded gem, and a place I’ve wanted to stay in for a while. So enjoyed experiencing a journey back to perhaps a different time.
Did note however check in chaos when it was busy… queue round the lobby at one point, so best advice check in handy otherwise you are in for a long wait.

Self

4/10

Poor

09 Mar 2026

Gemma

Room was freezing heating not working

8/10

Excellent

07 Mar 2026

David

Central location but no free parking nearby. I had a window but no views of the beach/sea.

8/10

Excellent

02 Mar 2026

anthony

Nice room but must have had smokers in it previously before us because it stunk of smoke 🚬 which was a shame because the room was nice! But the smokey smell was very unpleasant. Apart from that no other problems at all. Me and my husband are none smokers so this was an issue for us unfortunately.
Staff at reception absolutely lovely and welcoming can’t fault the staff.
Location was superb close to everything we needed.

Partner

6/10

Pleasant

02 Mar 2026

Nicola

The hotel looked lovely, on arrival the gentleman was very welcoming, friendly and helpful, he upgraded our room. We were on the 5th floor with a beautiful sea view however the lights on the side of the hotel shined through the top and sides of the window so the room wasn't completely dark and we had difficulty sleeping. The bed was comfortable and the room was nice, the doorframe had a few broken bits on it but the room locked and it didnt bother us. A coffee pod machine was provided however we couldn't get it to work and the shower temperature control was very stiff, I couldn't turn it and had to yell for my husband to help when the shower went cold, he found it difficult to turn but managed to do it. The flush button was loose and the panel feel off the wall, my hubby managed to put it back on. The hotel it's self was beautiful and we would definitely stay again despite our bad night sleep and a few teething problems, if we had been staying longer then we would of spoken to reception but for one night it was okay.

Partner

8/10

Excellent

02 Mar 2026

carol

the Seaview room was nice although looking out through dirty windows spoiled it a little, could do with a couple of extra plug sockets so you can charge your items without having to unplug the tv but overall nice

Partner

4/10

Poor

02 Mar 2026

Marissa

Good spot for walking distance to places but the hotel is very run down

Friends_and_family Friends

6/10

Pleasant

28 Feb 2026

Olwyn

There is nowhere in the bathroom to put washing etc other than the floor.

Self

10/10

Exceptional

27 Feb 2026

Paul

Room/ bathroom beyond my expectations and staff efficient , friendly and welcoming. Good breakfast and altogether a great stay in this iconic hotel.

Self

4/10

Poor

24 Feb 2026

Steve

There was a short queue. However only 1 sraff on reception. So it took 30 minutes. Everyone in the Q was equally unimpressed. Not a good first impression.

Partner

2/10

Poor

23 Feb 2026

Julie

Towel rail in bathroom broken shower fixture broken bed bugs un the bed windows filthy ceiling in restaurant a mess mindays breakfast no bacon or orange juice left no entertainment in Sunday

Partner

8/10

Excellent

23 Feb 2026

Elise

The lovely lady on reception when we checked in (17/2/26 around 1615) was friendly and welcoming and kindly upgraded our room for us, giving us a lovely sea view!
Room was great. Only negative feedback was found the bed quite firm and my back hurt a bit next day! There was also a noisy dog staying in a room down the same corridor- maybe just have the dog friendly rooms nowhere near others. Apart from that, great spot and stay!

Family_with_children

2/10

Poor

20 Feb 2026

Kazeem

Room was stuffy, no much support from staff

Partner

4/10

Poor

18 Feb 2026

Terence

Very very dirty, toilet seat was full of blood and faeces, carpet was filthy and full of rubbish, stopped before and that was the same but thought we'd give it one more chance, not again, it doesn't hurt to clean up and wash the toilet seat which by the way didn't even fit. Room 239 is just disgusting.

2/10

Poor

17 Feb 2026

Robert

Room was neglected, mouldy curtains. Room leaked in on two occasions considerably.

Partner

8/10

Excellent

16 Feb 2026

John

Not many toitets

10/10

Exceptional

16 Feb 2026

Emma

Enjoyed our stay, was very dog friendly. Parking is really the only problem we had as it was full outside hotel, the discount code didn't work for the ncp parking also. So was expensive to park there

Leisure Pet

2/10

Poor

15 Feb 2026

David

We stayed at The Grand Hotel over Valentine’s weekend. The building itself is beautiful and full of character. Some areas appear to have been renovated to a good standard, but unfortunately other parts are in serious need of attention.
We were allocated a basement room with no natural light whatsoever. The room felt dark, dated, and poorly maintained. It was not particularly clean, and the overall condition was very tired. The mattresses were old and uncomfortable, which made for a disappointing night’s sleep.
It was also freezing, with noticeable drafts throughout the room and corridors. As soon as you entered the corridor, there was a strong, unpleasant smell that immediately set a poor impression.
We asked if we could move rooms and were even willing to pay extra, but despite being told someone would call us back, we never heard anything further. We also requested an additional pillow — a very basic request — and were met with laughter at reception and the comment, “Do you realise how busy we are?” This response felt dismissive and unprofessional.
Overall, while the building has great potential and some charming features, the room quality and customer service significantly detracted from what should have been a special Valentine’s stay.

Partner

10/10

Exceptional

15 Feb 2026

Andrew

Room was sufficient it was a budget room but was comfortable

6/10

Pleasant

15 Feb 2026

Sammy

Was ok for a night ..

Family

8/10

Excellent

12 Feb 2026

Stella

Clean and spacious

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

david

GIVEN A GREAT ROOM FAST CHECKIN ON ARRIVAL NOT WAITING FOR ROOM ANOTHER GREAT TWO DAY STAY

Partner

10/10

Exceptional

11 Feb 2026

martin

Although the rooms are slightly dated, I would still rate my overall experience very highly because the customer service truly stood out. From the moment I arrived, the staff were warm, welcoming, and attentive. They went out of their way to ensure I was comfortable and had everything I needed throughout my stay.

While the décor and furnishings could benefit from a refresh, the rooms were clean and well-maintained, which made for a comfortable visit. What really makes this hotel special is the team — their friendliness, professionalism, and willingness to help easily deserve a 5-star rating.

Leisure Pet

10/10

Exceptional

09 Feb 2026

Sally

Stopped at the grand hotel few times in the past. Was great as always room clean and tidy

Partner

10/10

Exceptional

05 Feb 2026

Graeme

The scenic view

Leisure Family

6/10

Pleasant

05 Feb 2026

Kath

The rooms were tiny and the decor was a bit shabby. If you first come into the hotel and see the lobby its fabulous very grand and then the staff are very helpful, we got a upgrade from a standard double room to a family room it was tiny bathroom was nice,
There was only one double socket in the room my partner has sleep apnoea so uses a breathing machine the single bed was closest to the socket then a double bed. You couldn't walk straight in the room you had to turn sideways to get anywhere
room with a single bed and a double

Partner

8/10

Excellent

01 Feb 2026

GRAHAM

The room was suitable for me & clean the staff were polite

Leisure Self

2/10

Poor

01 Feb 2026

Rebecca

Checking in was a nightmare - no sign postage to say one of the queues was for coach check ins only, 45 minutes we were waiting. We were then given what they described as a premier room, only to find stains on the mattress, dried blood on the sheets and other stains on the mattress protector, there was also marks on the radiator and what looked like vomit on the lamp base, mould on the windows, mould round the shower and the room smelt awful. We went and complained and they \"upgraded\" us to a room on the floor above, however the experience wasnt much better, we found hair in the bath tub, damp on the cieling and mould again on the window. The entire hotel smelt awful, dust was on every surface in bith rooms. We wont be returning.

Partner

10/10

Exceptional

01 Feb 2026

Richard

Perfect location,helpful staff,nice historical building.

Leisure Family

10/10

Exceptional

25 Jan 2026

Donna

Yes lovely n welcome

Partner

10/10

Exceptional

22 Jan 2026

Michelle

Such an amazing place totally beautiful and the staff are amazing :) can’t wait to go back x

Leisure Family

10/10

Exceptional

16 Jan 2026

Karen

It was a lovely stay will be going back

10/10

Exceptional

11 Jan 2026

Vanessa

Yes it's tired , decor wise but they are slowly working on it , slowly because they are taking care to restore not renovate.
I love this hotel and will always stay here when in the area

Business_and_leisure Partner

10/10

Exceptional

11 Jan 2026

Olenya

Great location,clean rooms the staff even upgraded our room to a sea facing room which was very beautiful.The hotel interiors are very royal and aesthetic.Will visit again ❤️

Leisure Friends

10/10

Exceptional

04 Jan 2026

Ashley

I've stayed in many of the Britannias around the UK. IF you can get a room relatively cheaply and don't expect too much, you can have an excellent stay.

At The Grand you get an unbelievably beautiful buil

8/10

Excellent

02 Jan 2026

Nicola

No where to park. Even multi storey car park full. Couldn’t unload properly, no spaces. No towels in the room. The room had receipts on the floor from two days ago, it hadn’t been cleaned very well. The toilets down stairs were awful, smelly n cold. The staff are very friendly. Entertainment was very good. Good location. Was ok for the price .

Partner

8/10

Excellent

02 Jan 2026

Daniela

No have clean room, pillow strong , smaller bed. But the hotel is so beautiful 😍. Beautiful view

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Brian

Am amazing building… kept in excellent order…
A bit ‘threadbare ‘ in places… as would be expected…

Excellent value for money… all considered…

Friends_and_family Friends

2/10

Poor

01 Jan 2026

Jessica

We paid for a premium room, the one we got was very dated, run down, and not cleaned to a good standard at all. (Hairs in and on the bed and in and on the bathtuv) An opened coffee pod left on the side with the unused ones and an out of date apple crumble in the fridge! The room was also freezing cold but this was resolved by turning the radiator valve to fully on. We were very frustrated, especially after the images show the premium rooms have been updated, when we questioned this, we were told rooms are all different and \"quirky\" and room allocation was first come first served even though, we did online check in days earlier.

The door lock... Here's a fun one, the doors are using a really old latching lock which, due to how much the door could move when closed, could be opened using the do not disturb door handle cards from the outside. It was not possible to deadlock the door from the inside or double lock it when leaving. We paid extra for a new year's eve 3 course carvery meal and entertainment, we were served a very low quality buffet (slushy meatballs, chicken thighs, frozen battered fish slabs and a miserable salad bar) no drinks served with the meal.

We decided, enough was enough due to multiple failings and false advertisements and demanded a full refund. We are still waiting for the refund but it's only been a day.

I would not recommend this hotel. yes, it's a beautiful building but, it's clear that the management company are operating on a shoe string budget.

Partner

8/10

Excellent

31 Dec 2025

Gill

The rooms are clean and basic. We do not use the facilities or eat or drink there

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Paul

Parking always easy.
Breakfast let down this time, quantity not very good, rubber eggs, sausages appalling. Bread very stale.

Partner

2/10

Poor

29 Dec 2025

Wendy

Not able to get a coffee on first day because there was only 14 of us in the hotel they didny open the bar , breakfast the next morning was cold and the bacon looked like it was saved from the day before and reheated . Reported our bathroom door was faulty took 4 days to get it sorted , No entertainment on the first night , just a film on , can watch a film in our room , was told we could get a coffed in our room , i said i dont want to be in my room 24/7. It was cold in the restaurant people were eating with their coats on , food still no warmer , paid for christmas lunch extra , we got turkey , frozen roast potatoes , stuffing , pigs in blankets , frozen parsnips , frozen russels and again it was cold , The complaints just fell o draf ears and then to top it all off they charged us twice for holiday . Definately wont be going back again , the grand hotel , they need to rename it .

Leisure Pet

8/10

Excellent

23 Dec 2025

Simon

Not much to say really, it has some bad reviews but at most they are undeserved.

The staff were friendly and it the hotel is locsted in a good location.

The Parking situation is inaquate.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Maria

Beautiful clean room.
Friendly, helpful staff , they always are.
Always nice to visit this old gem, was beautifully decorated for the festive season

Partner

8/10

Excellent

16 Dec 2025

Steven

Loved staying amongst the heritage of an iconic hotel. Staff very friendly.

Business Self

10/10

Exceptional

08 Dec 2025

ANDREW

Excellent Sea View Room, Clean Room, Comfy Bed, Power Shower, Great WiFi. Amazing Breakfast, Harbour View And Bay. Very Friendly Staff, Lovely Christmas Trimmings, Superb Stay As Always, I Am A Regular Returning Customer.

Leisure Self

10/10

Exceptional

08 Dec 2025

Chris

Amazing views of the beach and sea .. Parking permits are very easy to use and in Dec 2025 9 GBP

Leisure Partner

10/10

Exceptional

06 Dec 2025

Barbara

We overlooked the car park better than one of our visits and we could see nothing but a dirty flat roof !
The onky negative was the room 338 was not displayed clearly when we got out of the lift , we had to look for it !

Partner

10/10

Exceptional

30 Nov 2025

DANIEL

Absolutely spot on for the miney paid and couldnt grumble at all really.

Hotel could do with a luck of paint and windows cleaning, but apart from that cant say a bad word

Partner

8/10

Excellent

21 Nov 2025

Susan

Beautifully decorated for Christmas and attentive staff.

Leisure Family

10/10

Exceptional

20 Nov 2025

Paul

The room was clean, and tidy. It was basic and comfortable for the price paid. Great customer service from the team at the hotel and the hotel was decorated for Christmas and looked great

Friends_and_family Family

8/10

Excellent

18 Nov 2025

Michael

Good value for money, well located. Facilities are a little faded but I found it clean and comfortable.

Leisure Self

10/10

Exceptional

17 Nov 2025

Neil

Staff are amazing sea view room was lovely

Leisure Partner

10/10

Exceptional

15 Nov 2025

S

Room not large, but handy for business venue, and walkable from station.

Business

6/10

Pleasant

09 Nov 2025

Robert

The bath jacquzzi bath didnt work, and there is no pool.

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Maureen

Was a god selection from he bar will visit again although my room was clean widows snd sills were dirty

Leisure Friends

8/10

Excellent

08 Nov 2025

Rachel

Better than I was expecting. Don't get me wrong the rooms are tired and needs redecorating but I slept so well! It's very basic so don't go in expecting anything fancy but for the price it's great. plus the location is fantastic.

Partner

6/10

Pleasant

07 Nov 2025

Albinas

Unrestricted views of the beach. Breakfast poor little choice.

4/10

Poor

05 Nov 2025

John

We had two rooms - in one the hot tap was full on fast-running all night, steamy windows! The second had a very hot radiator that couldn't be turned down or off. The energy bills must be enormous - I had to sleep on top of the bed (windows don't open).
The bar was also too small and had a huge queue. And they overcharged me

Friends_and_family Family

8/10

Excellent

04 Nov 2025

Millie

Better than I'd expected from the reviews! Room was clean and comfortable. TV didn't work and there were some water stains and other cosmetic issues, but nothing that impacted on the stay.

Partner

6/10

Pleasant

04 Nov 2025

Richard

Soap dispenser on floor still to be fitted to wall mould round bath tiles the booking in process has improved but still takes a lot longer than any other hotel I stay in

Leisure Partner

10/10

Exceptional

02 Nov 2025

Stuart

Room was basic but clean with a lovely view of the beach and sea. staff kind and courteous. amazing shower and bathroom was spotless. Pleasant lounge and bar area. And for the price paid cannot fault it at all. Will definitely be coming back next year

Leisure Friends

8/10

Excellent

02 Nov 2025

Tracy

Having an initial issue with our allocated room on arrival we were quickly moved to another without any fuss. All the staff were lovely and although there are some areas inside and outside the hotel in need of renovating/updating it did not bother us on a whole. But...Our major problem were the lifts, they were either out of order or took as long as almost 30mins for my partner to get in. We were on 5th floor and due to him having a history of heart attacks and COPD using the stairs was a definite no for him. One area that would benefit massively from updating

Partner