Name: Grand Hotel Scarborough
Address: St. NICHOLAS CLIFF, NA, Scarborough, YO11 2ET, GB

6/10

Pleasant

18 Jul 2026

Alison

A good base to explore Scarborough.

Partner

4/10

Poor

17 Jul 2026

Sarah

The bin the the room had not been emptied, rubbish was left under the bed, and the room was stifling hot, 2 of the lifts were out of order, so a constant queue to get to your room, as I had a disabled person with me.

Friends_and_family Family

4/10

Poor

17 Jul 2026

martin

This place needs some serious money spent on it to modernise it.

8/10

Excellent

16 Jul 2026

c

Hotel was good reasonable price

Friends_and_family Friends

8/10

Excellent

15 Jul 2026

Santosh

The hotel is dated and tired looking, the room was too hot but the helpful staff provided fans for the 2 rooms we booked. Unfortunately 2 of the 3 lifts were broken so it was a long wait for the lift and we were on the 4th floor.
The room was clean and location was perfect for the beach.
Staff are absolutely wonderful and couldn't do enough for their guests.
Breakfast was fresh and plentiful.
We had a room with a beach view, we also took our fur baby with us and the staff were very accommodating to our needs.
Reasonably priced and you get what you pay for. We stayed one night so for us, it was good enough.

Friends_and_family Friends

6/10

Pleasant

15 Jul 2026

Sarah

The main parts of the hotel were well maintained but the corridors to the rooms plus my room needed some attention.

Self

4/10

Poor

13 Jul 2026

Billy

Was woke up at 5am with what sounded like a shower, to open my room door to a huge leak coming from upstairs right outside my door and the light fitting swinging around right beside my door with water running down the cables

Partner

2/10

Poor

13 Jul 2026

Lorraine

Would never stay at this hotel again, we booked a windowless room however this was 2 floors below ground. The lifts weren’t working , the stairwell was dirty , the corridors didn’t have carpet or they were extremely worn, trying to find your room and way out was ridiculous it was like a rabbit warren with very poor signage . I was told that the rooms had previously been used for asylum seekers and this was obvious given the condition of the facility

Partner

2/10

Poor

13 Jul 2026

Michael

Room smelt of actually poo, the toilet was leaking, window wouldn’t close properly, staff were rude, on booking the room it showed a very glamorous room upon arrival it was nothing like shown in the pictures,

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Nicola

This hotel is in need of significant investment. We had booked a cheaper room without windows as we were just crashing out after a concert but we had to navigate a smelly and creepy underground warren of corridors to find it. The room was fine but we’d been left with 2 sheets of toilet roll and the shower curtain did not go right round the bath resulting in a soaking wet floor. There was a spare shower curtain on the side of the bath so perhaps someone was interrupted mid task (but no curtains rings so we couldn’t fix for ourselves). The staff were friendly and helpful. Not their fault that the hotel is need of knocking down

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Paul

It was fine for a night as we were not in our room for long. Rooms aren't great and the curtains didnt block the sunlight. Very dated and the rooms could do with a bit of a spruce up

Partner

6/10

Pleasant

12 Jul 2026

julie

Room basis but clean and tidy Comfrey bed breakfast could be better would eat else were if not paid for in advance

Partner

8/10

Excellent

12 Jul 2026

Karl

The room was very adequate, we found it very warm in and around the hotel. Found it a bit strange that there was just two plug sockets but all in all a pleasant stay.

Family_with_children

4/10

Poor

12 Jul 2026

Aleksandra

Dirty, dusty old and you can tell rooms need updating and proper clean!

Friends_and_family Friends

6/10

Pleasant

11 Jul 2026

Chris

The hotel was adequate, and in better shape overall than when last I stayed - some 5 years ago.
Staff were friendly and helpful, and the bath towels were of decent size.

Self

2/10

Poor

11 Jul 2026

Ann

The corridors were smelly bed was clean and bathroom had a small amount of mold We went out for the evening to a concert When we got back the bedroom and bathroom had water flooding through the ceiling and through the light fixtures. We were afraid to be in the building. We left and went home we didn’t even sit on the bed. I have asked for a refund

Partner

6/10

Pleasant

11 Jul 2026

SHAUN

Sraff okay, room clean but dated

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Abigail

Beautiful hotel and the sun deck gives a great view over the bay. Had problems with the key card as no one had told us you have to touch the keycard on the lock or it doesn’t work. Friendly staff and a great location. Entertainment is provided which is good. Down side was there were only 2 plugs and with a tv, fan, fridge, kettle and coffee machine let alone charging your phone you have to play musical plugs, windows only open a put 4” and you have to wedge something in them to hold them open otherwise you will overheat.

Partner

10/10

Exceptional

10 Jul 2026

Emma

We always love it. Mainly because of the price. Very reasonable. I dont think we would pay more though as it is very basic.

Partner

8/10

Excellent

09 Jul 2026

Ken

We were allocated room G3 on the ground floor.
Just opposite the rooms G1-G4 was the general toilets also just down the corridor was the staff access doors.
The doors had no soft close and were continually banging, this continued until 3:05 am and resumed at 0700.
We were then moved to a new room on the 4th floor, nice and quiet.
Java coffee shop closed at 5:30 no where to get a coffee, only that in the room.
Would be nice to have access to alternative drink to alcohol after 5:30.

Partner

2/10

Poor

08 Jul 2026

Vicky

..not very clean at all and very dated

Partner

4/10

Poor

07 Jul 2026

Amanda

Could be stunning but clearly in need of updating everything from the paintwork to the lifts. Staff were so defensive with other guests that were clearly right to complain, No staff to be found when looking on three different occasions to request more than two tea bars for a three night stay, didn’t want to eat there just in case. Bags of rubbish left to be opened by the gulls on the terrace bar, and furniture so old I got a nasty splinter. Complete cheek to charge what they did for our stay. Would not recommend unless you were desperate for a bed.

Friends_and_family Friends

2/10

Poor

06 Jul 2026

Atholl

100s of bedrooms but only 2/3 lifts that only hold 3 people which then broke down. 18 minute queue for a drink, 20 minutes for a queue to check in. Dirty glasses everywhere. A double bedroom with 1 cup and 1 teabag. Empty soapbox in the shower so had to get out and use handwashing from the sink.An absolute warren down in the bottom floor with dangerously poor signage and in the event of fire well it doesn’t bear thinking about. Felt the staff were good but in very difficult conditions.

Friends_and_family Friends

4/10

Poor

06 Jul 2026

David

The room look like a building site. Plasterwork cracked paint work flacky. Bathroom there was little room betwheen the toilet and shower.yesterday morning after the toilet l found thè mess coming up the shower drain.l will not be staying there again.

Self

6/10

Pleasant

06 Jul 2026

Kevin

Not a great experience, had to queue for a while to check in, even though I had checked in online previously and paid for an early check in, as there was only one member of staff on. Hotel looks tired and neglected, I won't be staying there again.

Partner

8/10

Excellent

06 Jul 2026

Marlena

Overall our stay as family of 4 was great. We had large room with sea view. The room was clean and specious. Staff very helpful and funny, breakfast spot on but I missed some cakes- large restaurant and view on sea, hillarious! Lovely evening entartaiment.
Everything great but window in room require deep cleaning :)
This is beautiful historic building!!!
Highly recommend family sea view room executive !

Friends_and_family Family

2/10

Poor

06 Jul 2026

Dawn

This was one of the most disappointing hotel stays I've ever had. With exception to the reception area, the hotel is run-down, dilapidated, and filthy, with an obvious lack of maintenance and cleanliness throughout,. The entrance way on our arrival, was strewn with litter, and I feel now, it set the scene as to what was to come. The room was in poor condition, and the overall environment felt neglected and far below an acceptable standard, and all of the lifts bar one were out of service.

The breakfast was equally disappointing. It tasted as though the cheapest ingredients were used, with little care taken over quality, freshness, or presentation. It was bland and entirely inedible. Don't even ask about the coffee.......

To make matters worse, most of the staff were abrupt, unfriendly, and unhelpful. Rather than making guests feel welcome, (apart from Barbara), interactions often felt like an inconvenience, and requests for assistance were met with little interest or courtesy.

Overall, the experience was extremely poor and certainly not worth the money. I would not stay here again and cannot recommend it to anyone looking for a comfortable, clean, and enjoyable hotel stay. It certainly did not live up to it's name.......

Partner

4/10

Poor

06 Jul 2026

Claire

There were hairs all over the bathroom. No coffee, milk or sugar. One of the sugar sachets was half used and the top twisted over it. Curtains hanging off. 2 out of 3 lifts up to 5th floor not working, long wait. No clear signage to room 601. Had to call reception using mobile phone to find room. Was told we could have used phones in the corridor however, the sign above the phone said ‘for emergency use’.

Partner

6/10

Pleasant

06 Jul 2026

Stephen

Booked an executive room but was really basic tbh

Partner

2/10

Poor

05 Jul 2026

Daz

Room was diabolical for such a large hotel, dirty cups left behind the curtains, hole in the wall filled with a plastic shopping bag, view from window was like looking onto a run down housing estate, not happy at all, to top it off whilst I was there I got a price to stay the same day and it was £100 cheaper, didn`t even stay for breakfast, couldn`t wait to get out of the place, it only got a 1 star because I couldn`t give it zero

Partner

4/10

Poor

05 Jul 2026

Rohit

Clean , window , aplincens

2/10

Poor

05 Jul 2026

kris

Well if your happy with paying to stay somewhere that is a death trap has a shower that has broken tiles and dribbles down the walls combined with a loud buzzing knocking noise (that you can't turn off) then this might be the place for you. Otherwise I would recommend going elsewhere. Greasy hell hole in desperate need of modernising. Please go elsewhere. The photos attached are the shower on full just dribbling down the wall. And if you look at the temperature controls there loose and hanging of the wall a blatent health and safety concern.

Partner

10/10

Exceptional

05 Jul 2026

Andy

Lovely clean room, even a fridge! Sea view, great value for money. Looking forward to our next visit. Thank you all!

Partner

4/10

Poor

05 Jul 2026

Judith

Long queue to check in. Loud angry people in queue. Everywhere run down with litter discarded in corridors & lobby. Room facilities poor.

Partner

6/10

Pleasant

05 Jul 2026

Emma

The hotel looks absolutely beautiful on the outside & the ground floor is lovely but the rooms ohhh dear im not one to book cheap & expect 5 star but the bathroom was like a men's charging room & smelt like it, there was a massive gap under the door, no tea or coffee & the pillows were flat as ya like, you cant check in till 3pm & they have no where to store your luggage if you get there early so abit of a nightmare lugging it about Scarborough front

Partner

8/10

Excellent

04 Jul 2026

Lindsey

Great hotel!
But food was terrible… would stay again but would not have the food

Friends_and_family Family

2/10

Poor

04 Jul 2026

Georgina

Dreadful mucky room in the basement. Very noisy, had to move rooms due to a very loud banging noise coming from the toilet then the second room smelt like pet shops and had someone’s pubic hair in the sink. I barely slept due to all the crashing and banging noises all night. The house keeping man was banging on the door at half 9, I was on my own with my son and found the experience creepy. We didn’t have to be out of the room until 11 yet when I shouted no thank you we aren’t dressed he carried on shouting and banging on the door. I found him to be very rude. The lift was very creepy and felt like it was going to break down any moment. I think the hotel is in a good spot and the entertainment seemed good but that’s the only positive things I have to say about it unfortunately.

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Masahiro

The room was cheap. Given the price it was clean and OK. The building was great but not very well maintained, with tens of sea gulls nests on the wall. The lift sometimes stops.

Self

8/10

Excellent

03 Jul 2026

Leigh

Slightly tired old building but perfectly OK. Excellent location, and we found the staff very helpful & friendly. Seagulls as ever frustrating, but its the seaside !

Partner

4/10

Poor

03 Jul 2026

Jareth

My room was to hot and it was making my dog ill we ask for help they came us a fan and it did nothing they need to sort out the ventilation of the rooms so it isn't that hot that it could cause serious damage to people it felt like I was in a Sona my past stays where so good this time was not good at all i cod not relax it was that hot in the room

Partner

2/10

Poor

03 Jul 2026

Sezgin

I live just two miles from the hotel; unable to sleep due to noise from my neighbors, I specifically wanted to sleep in a quiet, dark room, so I chose a windowless one. I arrived at the hotel close to midnight and requested a quiet room. Despite having selected a windowless option, they gave me a room with a window. Since the windows lacked soundproofing and the hotel is located by the seaside, the sound of seagulls kept me awake; The room was dirty and smelled of urine. I ended up leaving the hotel at 4 a.m. and returning home. My money went to waste, and I endured unnecessary stress.

Self

8/10

Excellent

02 Jul 2026

JOHN

Location, views, carpets, grandeur, ambience were epic.
A late train (51 minutes) meant that we missed dinner on arrival by 3 minutes. There was no alternative or refund. A broader range of meal times/ offers is needed.
Otherwise, staff went above and beyond to assist. I’m

Partner

2/10

Poor

02 Jul 2026

Fiona

Definitely do not use this hotel. The entrance as you go in and some of the downstairs looks quite amazing but im afraid that is where it ends.
Th cleanliness all the way to the room was very bad a broken glass on the floor which was there throughout our 3 day stay. on entering the room there was crisps all over the floor at the side of the beds. The draws where filled with rubbish, The wardrobe was that thick with dust you couldnt put you clothes in it. we had to clean the cups and kettle before use, The floor was wet through around the fridge which probably resulted from NO other sockets in the room so people just unplugged the fridge to charge their phones or plug in their hair dryer , this was a room for 4 people so not acceptable,
there was 2 dressing gowns in the wardrobe both had been clearly worn.
The double bed OMG I had to take the quilt out to sleep on as the bed had metal ridges going all the across all the way down the bed. I didnt sleep for the whole stay.
I would not recommend this hotel to anyone.
The only plus is the downstairs terrace which has a beautiful view but again it was filthy.

Friends_and_family Family

4/10

Poor

30 Jun 2026

Emily

The room was not clean unfortunately and very very hot

Partner

2/10

Poor

30 Jun 2026

Caterina

Really excited at travelling to Scarborough and staying at the Grand Hotel. When I arrived heart fell through floor. A majestic building, totally dilapidated, filthy, covered in seagull poo. All carpets excepting hallway & lobby, filthy, uneven floorboards – reminded me of the comedy Frank Spencer, he stays at a hotel and makes a hole in the floor & keeps moving the carpet to cover the hole! It was truly like that. I feared I might go through floor every time I went to the toilet. I asked at Reception if it was safe, & told I would not fall through the floor!!

By the end of our stay all lifts (5 in total), with the exception of one, were out of order. Days of having to climb 4 of stairs to get to our rooms (I’m in my 70s), crowds of people waiting for the one lift. The Hotel was overrun by hundreds of Norwegian students, who were rude, totally uncontrolled, running in hallways at night, screaming & shouting. Knocking on people’s doors. A NIGHTMARE and this lasted for 5 nights out of 6 we were there. The Norwegian students were the prime culprits for the lift breakdowns. The entertainment was the same every evening.

My room was filthy, covered in crumbs, floor un-hovered, bathroom dirty, I had to clean room myself and ask for a vacuum cleaner. The windowsills were covered in seagull poo, and I could not have the window open, all windows caked in poo, net curtains filthy. There was no air conditioning. The furniture all broken. Food okay but bland & same every day.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Jennifer

Room was very clean

Family

2/10

Poor

29 Jun 2026

Richard

Staff were good and the building is an amazing building, but the room was the worst I’ve ever stayed in. It’s so run down and basically needs totally gutting and fully refurbished.
Such a shame as it’s an amazing looking building inside and out.
There are just too many faults for me to even start to list them, and I’m not fussy in any way. And it’s not really that cheap.
Britannia should be ashamed.
Might be ok for a stag do but anything else….avoid.

Partner

8/10

Excellent

28 Jun 2026

Paul

Great location and very big hotel. Some area's need some investment. Bar staff helpful

Friends

6/10

Pleasant

28 Jun 2026

Ann-Marie

Room was a little tired and fan did not work

Family_with_children

10/10

Exceptional

28 Jun 2026

LUKE

Staff were very friendly and welcoming. Room had everything that you need in it and was clean and well kept. The hotel is located in a very good place close to the beach and the town. It's an old hotel so obviously the interior is on the old side.

Partner

6/10

Pleasant

27 Jun 2026

Rachael

We arrived and checkin was quick and easy, I had booked a Seaview for 1 night for £189. Just be warned if you book a standard double you may end up in a windowless room.
Anyway, the hotel lobby is lovely, the stairwell is gorgeous and clean. The room however wasnt great ! There were hairs from the previous customers all over the shower, the bathroom needs some TLC. We had a quarter of toilet roll left for us. You cannot really call it a Seaview as the windows are so dirty with bird poo and dirt you can barely see out. We didn't eat there so I cannot comment on the food. Its a great location, 10 mins walk from the station and the tram is next door to access the beech.

Friends_and_family Friends

10/10

Exceptional

25 Jun 2026

Sarah

Perfect location, room is basic but clean. We always stay here and have the best time.

8/10

Excellent

24 Jun 2026

Tracey

No dogs alowed in the restaurant. this isn't good if you are traveling alone otherwise my stay was perfect

8/10

Excellent

23 Jun 2026

Amy

The Grand Hotel is a beautiful hotel in a great location. The room (a triple / family room) was clean and convenient. The fans in the room (in the midst of a heatwave) and the water dispenser in reception were great touches.

We were initially impressed with the proactive communication prior to our visit. However, the code we were given (twice) for the NCP wouldn't work on arrival and we were told by NCP it had expired in March 2026. On raising this with Barbara at reception, we received a shrug and a recommendation to try to park on the street. It transpired that the code on both emails was wrong.

Another slightly baffling interaction occurred when asking a member of the Hotel team for ice to cool down us / our water in the warm room. We were questioned on why we were requesting and what we wanted it for before the team member agreed to provide it. I'm still not clear what the presumed issue was.

We didn't eat in the Hotel as it was so conveniently located for some lovely restaurants but enjoyed the in-house entertainment on Friday evening and the fayre on Sunday, both of which were enjoyable.

Family_with_children

2/10

Poor

23 Jun 2026

Maizatul

The property is not maintained. The rooms are supposed to be premier sea view costing extra but the windows are covered with bird poo, no sea view. The toilet doors and door handle are poorly fitted and don’t open or close. No soap or shower gels in bath. Dusty bed and furniture in bedroom. The lifts to the lower floors only for 3 people and it’s so slow causing issues. Overall poor experience and will not be returning and not recommend to anyone to stay here.

Family

4/10

Poor

22 Jun 2026

Josh

Old fashioned beyond belief. Disgusting windows covering in seagull poo, seagulls nesting on every window, broken lights, broken fans. Beds were clean, that’s your lot!

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Mark

the entertainment at night was great a bit cheese but great played bingo and the entertainment team were singing and dancing had a good time thankyou

Partner

4/10

Poor

22 Jun 2026

Mandy

Crappy meal service, bed next to wall making it hard to get in and out of, windows that didn’t open and no air conditioning, shower didn’t work,
No disabled access, no room servicing each day, no phone in the room
Entertainment was very Butlins if I had wanted that sort of entertainment I would have gone to Butlins,
Reception staff unhelpful

Partner

8/10

Excellent

22 Jun 2026

Sally

I recommend staying in the basement rooms as they are dark and you can't hear the seagulls!

Friends

10/10

Exceptional

22 Jun 2026

Ian

Staff were good

Self

6/10

Pleasant

22 Jun 2026

Kevin

I'm sure The Grand was in it's day, but we live in a different world.
Our room could've done with a couple of little repairs and the beds weren't the most comfy we've had. The lift didn't work either, but there was no notice on the ground floor, it was only once we'd walked up to our room on the 4th that we saw a notice on the lift door there.
We also didn't gat a mail about our 'forthcoming visit' until an hour after we'd arrived with details about a parking deal which would've suited us very well, but we'd already parked up and paid by that point. We decided not to chance the breakfast on the back of all that and went to a good café 50 yards up the road.
It was very interesting looking around the architecture though, there was some impressive stuff and the location was excellent.

Partner

10/10

Exceptional

21 Jun 2026

Elaine

We stayed a couple of yrs before and it was dirty needed decorating carpets etc but gave it another go this time and was pleasantly surprised . Smelt fresh everywhere new decor , carpets our family seaview room was big and lovely . Only thing we could say was windows need cleaning but overall great

Partner

2/10

Poor

18 Jun 2026

Robert

The best part of the hotel was the outside,and the entrance hall and staircase.Unfortunately the rest of the hotel was very down market. The whole place needs a refurbishment !
Our room was disgusting in the bathroom there was glue ? ( not sure what is was ) on the bottom of two rows of tiles dirt stuck to it .chopped paint every where needed painting .
You couldn’t see out of the windows due to bird poo !
The ceiling over the bath leaked brown water .when I reported it I was told mantainace would look at it ! We came back after a trip out and the brown water was still there .I went to reception and was told that it had been looked at and it was from the bath/shower upstairs what do you want us to do !! I said clean the bath for a start as it was out last night I couldn’t believe it .
The first night in the restaurant we went down and were told sit anywhere ,so I asked if we could order a bottle of wine and was told you have get that yourself from the bar !,
When I went up to get some food every plate I tried about 6 were dirty and the last one was covered in grease ! I asked the waitress for clean plates which she got straight from the dishwasher.
The food what can I say it was cold , dried up and some of it you couldn’t eat.breakfast was the same cold food and must have been sitting there . This was 8 am so only 30. In’s after opening.
Needless to say we eat out on the 17 th
This morning 1 waitress for about 120 people it was like faulty towers ! Terrible

Partner

10/10

Exceptional

18 Jun 2026

Elizabeth

Friendly staff the room wasnt as clean as exspected the beds & towels & toilet were spotless just the scurting boards were very dusty water in shower wasnt going down the drain was blocked just needed the last touches to make it perfect

Friends_and_family Friends

4/10

Poor

16 Jun 2026

Derek

I had a basement room, 2 flights of stairs down with no lift. No window in the room and poor television reception. Otherwise the room was ok.

Self

6/10

Pleasant

16 Jun 2026

Antony

It rained, it thundered, it hailed. Not the hotels fault, but ment I spent rather more time in the room than I would normally.

Self

8/10

Excellent

15 Jun 2026

Ken

We stayed 2 nights in a room with no window (our choice). The liquid soap dispenser in the shower was empty. The carpet outside our room was dirty.
The main lounge and dining room look lovely. The Sunday evening entertainment was pleasant

Partner

2/10

Poor

14 Jun 2026

Michelle

The room smelled of human waste. The corridors had literal rubbish across them, flattened cardboard boxes to walk across, nail and screws just on the floor. The floor I was on looked unpainted, bare walls. Staff were doing the best they could but were not customer-focused, unusual given I'd had to change rooms cause of the horrific smell in the first one. The second room was absolutely boiling - the windows don't open.

Self

8/10

Excellent

14 Jun 2026

Richard

Lovely old hotel with plenty of character. Room was fine - standard double for single occupancy. Sea view but there were plenty of seagulls. Facilities were good and meals in the harbour lights dining area was good for a pleasing panorama. Bar in empress lounge not open and the large screen tv did not work so we were unable to watch the opening ceremony and first match of the world Cup. Staff helpful and attentive but couldn't sort that. Nonetheless, I would stay again for the services and character overall

Friends_and_family Friends

8/10

Excellent

13 Jun 2026

Robert

No food available after 8PM and no room service. This caught us out and we struggled to find a restaurant last minute. I’d expect more for £200/night.
The room with a sea view was excellent. Hotel location also excellent. Minor points regarding the room. No water glasses and would have welcomed 2 extra pillows.

Partner

4/10

Poor

13 Jun 2026

Nick

6th floor room bit of a pain.
As lift only goes to 5th floor.
Also room being in the eaves of the roof. Becareful you don't bang your head getting out bed. As its quite painful

Partner

8/10

Excellent

11 Jun 2026

Robert

Although clean enough inside, the outside is infested with seagull nests and droppings.

The building amenities were acceptable to poor, The bath plug did not have a chain, so needed to be pried out with a spoon handle. The coffee and tea soon ran out and didn't have any idea where to get replacements. The Coffee percolator did not work at all. The bath was supposed to have a Jacuzzi effect, this did not work either.

The decor is beautiful in places with leather sofa's and period furniture, a shame it didn't stop a family of kids using it as gym equipment.

Partner

8/10

Excellent

08 Jun 2026

Alan

Good hotel if you like fade charm. The Group were on 2nd 3rd floor these were ok esp 2nd floor. Rooms below entrance (downstairs) were not so good per part of group that were here last year. On each floor spectacular lounge areas to meet up. Outside over looking sea also very good. Some one in group had been to Waldorf Astoria NY some years ago as part of cruise deal. They rated this hotel better for room 2nd F & open area spaces If this was in London & had some more improvements it would cost serious money.

Friends

6/10

Pleasant

07 Jun 2026

Tracy

Was a little apprehensive when reading reviews but it was ok for an old building needs some TLC a Little out dated staff friendly. Room was ok booked an executive family room but not that executive would have been nice if breakfast was included with the price.The building is lovely inside good views over Scarborough. Beds were clean, only thing missing in room was a phone to contact reception it will keep you fit walking up and down the stairs if you don’t like lifts .

Family_with_children

4/10

Poor

06 Jun 2026

graham

Room was not bad beds wear not clean winders wear dirty will not. Go back again

2/10

Poor

06 Jun 2026

Angela

I would never recommend anyone to stay at this property

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Neil

Arrived in the heat wave Saturday 23rd May.
View from the room No43 was directly out across the bay, 2 floors down from reception level, the lift was slow and small.
The fan provided was broken and after asking twice we bought our own. The hotel did say they had none left to other customers who then left. At this time of year the seagulls were very vocal and building nests on any flat ledge. This also prevented us from having the windows open.
The style and location of the hotel is its attraction. The staff in the dinning room work hard and the breakfast food is always topped up. Again the view is wonderful and it is one floor down from reception using the same lift but not too many stairs.
Parking is a problem, you need to be patient or use a local multi-storey 5 minutes walk away. You are high up from the bay but each end of the hotel has a funicular railway.
It is a budget hotel but we would be happy to stay with Britannia again.

Partner

10/10

Exceptional

01 Jun 2026

Martin

We had a nice time at the grand and the views from the bar and the restaurant were spectacular, we paid for the breakfast and had a fantastic choice of ingredients to choose from. The only bug bear is its card payments only where I prefer to pay cash

Partner

6/10

Pleasant

31 May 2026

Debbie

Overall not bad. The hotel itself is old and in need of some tlc. We reported some minor maintenance issues at check out. The breakfast food was okay, your usual fried breakfast, cereal, yoghurt and on Sunday morning there was croissants. The entertainment was however surprisingly impressive, each night from 6-late there was bingo, quiz, children's entertainment and live artists. There are several bars within the hotel so you can choose to sit in the lively area or in a quieter space. The views from this hotel are spectacular (for Scarborough). You can sit out on the terrace with a drink and watch the sun set if you choose. The rooms were generally clean, no complaints, I've stayed in worse. There's no Aircon but each room has a fan and the windows open. I mostly love that this hotel is dog friendly, we usually opt for a caravan so our dog can join us so this was a nice change, however dogs aren't allowed in the restaurant but there is a secure green out front for toileting. The location is excellent pub, beaches, shops and restaurants on the doorstep. Staff were friendly and helpful always.

Friends_and_family Family

4/10

Poor

31 May 2026

Ian

We booked late and knew the reviews weren’t great, but the stay was far worse than expected.
Check in involved long queues, and when we finally got to our rooms, the rooms were doubles but should have been twins. Housekeeping couldn’t be reached and left a message as instructed, and when we returned later that evening, nothing had been changed. One room also had a strong drain smell.
Reception told us housekeeping had finished at 3pm and that the hotel was fully booked, so no room move was possible. Their only “solution” was to spray a strong lemon scent, which didn’t fix the problem.
The next day we were told the rooms would be changed to twins, but again, nothing happened. Breakfast was cold, so we cancelled breakfast for the following day.
When we complained to the manager, we were told no refund or compensation could be given and that only the main manager could deal with it. The main manager wasn’t available the next morning, and we were told our breakfast refund would go through Expedia. Four days later when I contacted the hotel that we have not received the refund, we were informed it could take up to 21 days to receive the refund for the breakfast.
Overall, the service, communication, and room standards were extremely poor.

Family

10/10

Exceptional

31 May 2026

Mark

Despite the reputation of this hotel I could not fault it. Everything was clean, my room huge, staff helpful, breakfast generous. The building and views from it are magnificent. Anyone concerned about it housing hoards of illegal immigrants ?? There are none there.

Friends_and_family Friends

2/10

Poor

30 May 2026

David

Firstly I would like to say the room was as described and there I have no complaints and feel it fair to say this.
On arrival all was fine then I went out for a while to come back and find the lift out of order so I asked staff how to access my room and I was directed to a door that my keycard wouldn't open so the lady opened the door and directed me through the door after searching for 10 mins I found my room beating in mind I have my partner with me who has an injured foot.
After getting changed we then ventured back out for food and on our return the lift was still broken to the lower floors so we used the stairs to exit. On our return we asked if we could be let through the door again to which we were told we shouldn't go through there as these are service corridors and not accessable to guests and the said member of staff should not have let us in in the first place, we were then directed to another lift to go up stairs to get down and because of this we made the decision not to stay at the hotel and took the 2hr drive home instead and we were very disappointed with the conclusion to our visit to the grand and will not be visiting again

Partner

10/10

Exceptional

30 May 2026

Caroline

Clean room, nice staff lovely views and breakfast

Family_with_children

6/10

Pleasant

29 May 2026

Michael

It is what it is. An old building and old rooms but they are trying their best. Reception staff were really helpful.
Breakfast was ok. Eggs great, bacon ok but god knows how sausages are cooked without any browning on the skin.
The main areas are very grand and theres a good feel to the place. Location is great.
Seagulls are quite horrendous on sills of rooms so take earplugs or you'll be up literally, up with the birds.

Friends_and_family Friends

8/10

Excellent

29 May 2026

Elaine

Though room was small it was clean and comfortable, staff were cheerful and helpful, hotel in need of some tlc but for the price can't complain and shops,pubs and seafront nearby.

Partner

10/10

Exceptional

29 May 2026

Alex

Fabulous location and once you get past the dated decor, this hotel has a lot going for it. Yes it’s not perfect but it has a certain charm and I’ll always book to stay here. Gorgeous beach views in certain rooms and the staff we came across were very friendly. You get what you pay for but we love it. Can’t be beaten on ease of access to the beach and sea front.

Family_with_children

6/10

Pleasant

28 May 2026

Lilli

Check in time was longer than we would expected even after the rush hour time.

Partner

4/10

Poor

26 May 2026

charith

It is very dated hotel , staff are nice rooms are old and smells

6/10

Pleasant

26 May 2026

Roger

Little thing like bed side table lampshade was broken curtains wouldn’t close properly shower head would not stay put but saying that the staff were very friendly

Partner

2/10

Poor

25 May 2026

Luis

Where shall I start, well for beginners I end up on a room that is 3 floors down, floor -3 I have been around the World and stayed in dozens of Hotels from 2 stars to 4 stars but this is the first time I stayed in a Hotel that offers rooms without windows and ventilation 3 floors down from the Ground floor.
The room was smelly and dirty, I give a rate of - 3 stars to this Hotel my experience was overall horrible and horrendous.

Partner

2/10

Poor

25 May 2026

COLIN

After waiting half an hour in the queue we were allocated 2033, floor -2 (the basement). The smell of damp was only made less important than the stench from the drains. The carpet hadn't been vacuumed, the bed had bits of dirt on it. The bed was also at right angles to the headboard because the room wasn't big enough to turn the right way round. We went back to reception where by now the queue was one and a half hour long. I asked to see a Manager. We said the room wasn't habitable, no other rooms were available, we were told no refund was possible so we checked out. We drove round for two hours trying to find somewhere else to stay, we eventually found somewhere, albeit at double the price of the Grand. All in all a disgusting experience.

Partner

4/10

Poor

25 May 2026

Christine

Shower did not work properly and told staff but nothing happened.
Won't be staying again

Friends_and_family Family

2/10

Poor

25 May 2026

Craig

I didn't like anything about it .The booking in is poor getting to the room was terrible, especially with the lifts not working. The corridors had had dirty bedding just thrown in the corridor. I wasn't aware that the standard room didn't have windows this needs to be made clearer because when I booked the room it showed me one with a window. In the box room that we were given it was too hot with no air-conditioning on. It was like a sauna. Then the mattress was disgusting with a cheap mattress topper on, that was not fit for purpose. In the corridor between my room and the stairs there was about ten paint tins and a big cardboard box just left there. If there was a fire we wouldn't have been able to get out as it was that close to the door and stairs. As for a fire distinguisher I couldn't see one. At this point I went back to the reception and handed my keycards back in. The health and safty of this hotel is a disaster waiting to happen and needs to be reviewed.

Pet

6/10

Pleasant

25 May 2026

Lisa

Rooms very out dated cracks to ceiling no bath mat no toilet roll
Window didn't open
But for last min booking was okay
Would I stay again
Im not 100% as stayed in better accommodation

Partner

2/10

Poor

24 May 2026

Cain

Hotel is long past demolition - decor is falling to bits - rooms stinking damp - seagulls nesting on window cills outside rooms so no sleep - room with a window looking out into other rooms and a deleted flat roof covered in rubbish .
Not a good place .

Self

2/10

Poor

24 May 2026

Greg

View from room was the only good thing. Very long permanent queue for check in. Very loud music until 23:30 for all 1st floor rooms. Loud people on terrace outside until 1am. Loud floorboards of room above so we could only sleep when they did. Curtain difficult to move and only just covers the window. No toilet roll holder. No towel rails. Only 2 pillows and one robe in a room for 2. Only one plug socket. 3 check in desks for >400 rooms is nowhere near sufficient.

Partner

10/10

Exceptional

24 May 2026

Michael

Worth the money..tidy room..beach view bonus..Will book again...

Friends

10/10

Exceptional

24 May 2026

Sonja

Clean place, room was a family room with sea view highly recommended, very large room, fab for kids. Staff very polite professional staff. This hotel was very good value for the money, quite impress overall, for price good value. Evening enterainment for all the family including the children they loved it. Breakfast was very basic but overall a great stay. 5*

Family_with_children

8/10

Excellent

24 May 2026

Nicola

Very busy bank holiday weekend stay…hotel was fully booked so check in was super busy and some guests were cranky whilst waiting. Staff did their best to get everyone checked in quickly and were polite under pressure. Room was ok for a couple nights. Was clean but needs decor updating. Paid for breakfast which was good and plentiful. Would stay again as a cheap and cheerful option.

Partner

10/10

Exceptional

21 May 2026

Deborah

Loved everything

Friends