Name: Caledonian New Southlands Hotel
Address: West Street, ., Scarborough, YO11 2QW, GB

4/10

Poor

29 May 2026

kevin

On arrival we found out this hotel is mainly used for coach holidays.Bit of a Butlins break about the place.
Room was very small and looked down into a yard full of beer barrels.At 7am every morning,a large steel extractor coming from kitchen burst into life and was so loud we had to shut the windows.
In the bathroom the sink was damaged from something heavy being dropped onto it
The shower was so small you couldn't bend down
In the restaurant at breakfast,I asked where the croissant etc were.Head waiter looked bemused and the same when asked about fruit

Would not recommend this hotel sorry

Partner

6/10

Pleasant

10 Apr 2026

Allen

Not beach views as it's on a back street . room 208 needs painting on walls and a fan in bath room as you can not open windows as they are wooden windows and could not open. the staff was nice . the hotel needs alot of work to get up to todays 3 star rating.

Partner

8/10

Excellent

09 May 2025

Lorna

I have to use a mobility and all the automatic door openers which keep them open so you could get through weren't working. The lift was very small and my medium sized scooter would only just fit in, if I removed the basket to get the doors to close.

Leisure Self

8/10

Excellent

18 Apr 2025

Jason

Nice hotel, staff were great, convenient

Leisure Partner

10/10

Exceptional

04 Apr 2025

Kellie

Large lobby.
Lift.
Great breakfast.
Friendliness of staff.

Leisure Pet

8/10

Excellent

01 Apr 2025

Robert

Nice hotel

Reasonably priced hotel in a good location. Just a short walk from the Spa and sea front and 15 mins to railway station.

Partner

8/10

Excellent

30 Jan 2025

Richard

Scarborough Overnight

Mediocre hotel in need of good renovation to guest rooms but reflected in the overnight rates

Business

10/10

Exceptional

08 Nov 2024

Carol

Definitely stay again

Warm and welcoming friendly staff

Friends_and_family Friends

8/10

Excellent

06 Nov 2024

Verified traveler

Generally a good traditional hotel and staff were all helpful and friendly, BUT no lactose free milk available for those who have allergies.

Leisure Partner

10/10

Exceptional

24 Oct 2024

Wendy

A Great Stay!

A great hotel at a reasonable price. We were there on a Saturday and there was entertainment in the evening too. We had tickets to a concert, but it all seemed to be going well when we got back. Staff were great. Parking on-site for £6 per day. Room was lovely and beds comfy. Woyld recommend

Friends_and_family Family

6/10

Pleasant

23 Oct 2024

Craig

Ok for a one night stop

Tired hotel

Friends_and_family Friends

2/10

Poor

13 Oct 2024

forbes

Disappointing

The hotel is run down, needs a complete refurb,

Partner

8/10

Excellent

13 Sep 2024

Nicola

Fine for what we needed it for

Pleasant hotel, seems to be aimed at groups and coach tours but it was fine for a one night stay. Good spacious room. Bathroom ok - shower was a bit lack lustre and could have done with a lot more pressure but again, it was fine for a one night stay.
We parked on the Esplanade for free and walked to the hotel (about 10 minutes) but there is a car park at the back of the hotel too if you don't mind paying.
Overall a good stay for a good price.
We paid extra for breakfast which was pretty good but if we stayed again, we would probably eat at the Rowntree Lodge cafe next door.

Partner

8/10

Excellent

31 Aug 2024

Gerry

Decor needs updating

6/10

Pleasant

19 Aug 2024

Verified traveler

Bathroom was not user friendly as an elderly couple found it difficult to use
Breakfast lovely dinner not value for money

Partner

6/10

Pleasant

13 Aug 2024

alastair

Not the best

Hotel looks tired inside and out, room comfortable but shower very poor
Only had the breakfast and was very disappointed, hot food tasteless and look warm with slow refill of serving dishes
More of Bus tour hotel then a couples hotel

Friends_and_family Friends

10/10

Exceptional

09 Aug 2024

John

One night in Scarborough

Friendly staff , decent sized room , needs a renovation tbh , but it served its needs , disappointed to have to pay £6 for one nights parking imho

Partner

8/10

Excellent

08 Aug 2024

Roy

Clean and tidy accommodation close to town centre and sea front. All hotel staff friendly and helpful. Will certainly stay next year.

Friends_and_family Friends

6/10

Pleasant

08 Aug 2024

David

Room good. Staff brilliant. Place good. Food not good.

Partner

8/10

Excellent

06 Aug 2024

Jeannette

The property was lovely inside but very shaby from the carpark enterence

Leisure Friends

4/10

Poor

03 Aug 2024

Andrew

Disappointing end to a wonderful break

This was one of the poorest hotels that we have stayed at in quite some time.

Firstly, we were staying on the 3rd floor and so we waited for the lift, which could only hold 4 people and which travelled really slow. When we got into the room it was very dated, with dirty and greasy marks on the walls and not what you would expect from a Caledonian Hotel. The TV in the room was the smallest that I've seen in any hotel ever (in fact my laptop screen was bigger). It was a warm night and there was a broken fan, which I tried to fix but couldn't. The bed consisted of a tired sprung mattress on top of a 1 inch thick chipboard board. It was very uncomfortable and sloped away from the centre towards the edges.

There was no soap in the soap dispenser above the sink. The signs / stickers above the sink had been put on skewed. The sealant around the shower had obviously not been done by a tradesman and the shower taps were also fitted on a skew.

Breakfast was a minor disaster with guests constantly asking staff where plates were kept (including myself). The plates were extremely hot. The quality of the food was generally poor; hash browns were bland, sausages were tasteless, bacon was fatty and scrambled egg was watery. Worst of all were the sachets of brown sauce, which tasted more like a sugary tomato ketchup? On the sachets was a picture of onions and apples?

Partner

8/10

Excellent

31 Jul 2024

Paul

Nice hotel in a great location

Partner

8/10

Excellent

29 Jul 2024

Miss Joanne

Overnight stay for a gig at the open air theatre. Good for what we needed, clean, large rooms and nice breakfast.

Leisure Friends

10/10

Exceptional

28 Jul 2024

Niall

Better than expected. Having dogs we have been used to more run down hotels. Keep it up, as the dog loving fraternity tend to be the people classed as grey, with the most ability to spend.

Leisure Pet

8/10

Excellent

27 Jul 2024

Rebecca

Great stay for concerts

Fabulous find for the money

Friends_and_family Friends

4/10

Poor

15 Jul 2024

Jessica

Staff on the desk were friendly and provided a good service. We asked to borrow and iron and ironing board and this was brought to our room within minutes.
Unfortunately, the mattress was really uncomfortable/creaky. And despite trying to change the settings on the radiator overnight, we were not able to turn it off, meaning we had to have the window open (but it was still very hot in the room).
We also unfortunately had the neighbours from hell - they arrived back at 11.45 waking us up with their loud argument. They then proceeded to loudly make it up to eachother, then started arguing again after that. We could hear absolutely everything through the walls which are thin and definitely not sound proof.
Worst night's sleep. Wouldnt go back. Sorry.

Partner

10/10

Exceptional

14 Jul 2024

Miss H

All fine for a 12 hour stop in Scarborough!

Fit for purpose a single room for a one night stop for a concert. Arrived late left early.
Only 12 hours in scarborough ! Love the town great Madness concert at the open air theatre. Bus home from the OAT dropped right outside the hotel. Brilliant

Self

8/10

Excellent

14 Jul 2024

Mark

Great Scarborough hotel

Nice stay here. Parked up early to have a walk around town. Nice easy check-in at 3pm by the lovely lady receptionist.
Rooms nice. Clean and spacious for two. Beds comfortable rooms quiet.
Only critical feedback - no late bar. We came back after being at the open air theatre expecting we could get a night cap. Was only around 11pm and not possible owing the bar cashing up. Could not even charge in the room. Failing this we also tried to buy some snacks on the reception. Also couldn’t do this as everything was cashed up. Seemed a shame, we were not the only people walking in.
Also breakfast times are 8am - 9.15am (on a Saturday) Seemed a little narrow of a window to be honest and this created quite some crowing around the buffet and food running out. Whilst we have no problem getting in we saw at least two couples get turned away for breakfast at 9.20am.
Nice hotel and will come back. I just felt a bit more flexibility on these two aspects would be much more customer centric and turn a 4 star review to 5.

Friends_and_family Family

8/10

Excellent

11 Jul 2024

lord john

enjoyed stay bit of a distance to walk to beach and town but bus just at end of road

Leisure Partner

10/10

Exceptional

08 Jul 2024

Linda

The property was tastily decorated throughout, good location to beach and amenities. £2 carpark fee for outside parking for 2 days.

The Only drawback our bedroom window was overlooked by another property so we had to close the curtains in the day and unfortunately shut the sunshine out but this can be easily sorted with a blind or net curtaining

Leisure Partner

6/10

Pleasant

08 Jul 2024

Jennifer

Ok but dated and a bit shabby and basic

Leisure Partner

8/10

Excellent

06 Jul 2024

Steven

Se stayed for one night wjilr we had a gig to go to, single beds not great would have prefered a double, cob webs on ceiling but they were very hight ceilings

Partner

4/10

Poor

04 Jul 2024

Colin

Very disappointed. Most expensive hotel we used in our trip, and by far the worst. Lovely reception area and public area, but the ‘superior’ room was like something out of the 1920’s; dark, dreary and in badly need of updating. The furniture was probably taken from a charity auction….Cold water only in the shower. Breakfast 8am to 9.15, so didn’t think that to go at &.50 was unreasonable but it was made clear that we were an inconvenience to the staff as we were among the last guests to eat….think the bus trip residents had left early for their trip. All in all a huge disappointment and glad to leave. Shame really as the hotel has great potential, just needs some good leadership and some investment!

Leisure Partner

10/10

Exceptional

02 Jul 2024

Anita

Another Great Stay!

Another guaranteed lovely stay at the New Southlands. We had a quiet, comfortable room and, although dated, is spotlessly clean, well maintained and with new bedding and towels. The staff are so friendly and genuinely want you to have a lovely stay with them, I would always recommend it if you are visiting Scarborough. It's up on the South Cliff, but a short walk to the centre and you can go via the main road which is all flat and accessible. If you are more mobile, it's a short walk to the beautiful gardens, which lead down to the Spa Theatre and the seafront. Plenty of free parking within 5 minutes walk, but the hotel do have a first come first served car park, at an additional cost, if you want your car nearby.

Partner

10/10

Exceptional

30 Jun 2024

Darren

Perfect for a weekend away in Scarborough.

Good value for money, well located, and £10 for a nice breakfast is not bad at all.

Partner

8/10

Excellent

28 Jun 2024

Ken

Night away

Value for money hotel, room very clean with good mattress. Only issue was i could not open the bedroom window but the en suite window was fine. Staff were helpful. There is free on street parking after 5pm with a 3 hour disc limit after 9am.
About 15 minutes walk to Scarborough centre.

Partner

10/10

Exceptional

22 Jun 2024

Guy

Decent

Nice hotel. Quality of accommodation in Scarborough is a bit hit and miss so this was a nice surprise. Good service, clean, well maintained.

Partner

10/10

Exceptional

21 Jun 2024

Andy

Great Hotel and very friendly staff

Leisure Friends

8/10

Excellent

20 Jun 2024

SUZANNE

Spotlessly clean and homely. Lovely reception staff made us feel very welcome. Really large room. albeit dated.

Leisure Partner

10/10

Exceptional

19 Jun 2024

marie

Excellent

Leisure Friends

10/10

Exceptional

19 Jun 2024

Margaret

Pleasantly surprised old hotel creaky floorboards but rooms clean as was public areas nice breakfast good entertainment most nights staff very helpful and friendly lovely garden will go again

Leisure Partner

10/10

Exceptional

18 Jun 2024

Erin

Breathtaking view, A+ food and service

Here for an event. Location and site was breathtaking.

Self

8/10

Excellent

17 Jun 2024

Frederick

Nice hotel and friendly staff. The room furnishings were old and dated. Excellent location with great sights and shopping, and all walkable.

Leisure Partner

10/10

Exceptional

11 Jun 2024

VINCENT

Nice hotel staff and nice area.

Self

10/10

Exceptional

08 Jun 2024

Jenna

Super staff

Fantastic service from the lady on reception, she was super helpful & kind! Very clean and comfortable room, slept well with little disturbance from other guests.

Business

10/10

Exceptional

08 Jun 2024

Vincent

Nice hotel

Self

6/10

Pleasant

07 Jun 2024

Margaret

Poor standards in dining room not acceptable.

Our room was comfortable.The parking was OK but added to the daily cost
After the first meal we eat out as the evening meal on our arrival was poor.
The fish dish was tasteless.What fish was it ?
The vegetable curry was mostly cauliflower.
I asked for a glass of water which never arrived .
Chatting with other guests later we learnt the breakfasts were lacking basic items. So we were glad we had only booked the room.

Partner

10/10

Exceptional

07 Jun 2024

Maureen A

Lovely retreat

Lovely welcome at reception
Fantastic room
Good size
Bath is a bonus
Immaculately clean.
Close to shops and transport.
5 mins walk to esplanade and wonderful views of coastline and Scarborough

Friends_and_family Family

10/10

Exceptional

07 Jun 2024

Vincent

Lovely and relaxing as usual . Friendly staff

Self

8/10

Excellent

04 Jun 2024

Martin

Comfortable hotel with helpful staff and convenient location

8/10

Excellent

03 Jun 2024

Jean

The bedroom was comfortable and clean with a good shower and lovely towels. A nicely furnished dining area and a convenient bar were welcome additions. Breakfast was good with plenty of choice.Staff were friendly, polite and efficient.
We enjoyed our stay.

Leisure Partner

10/10

Exceptional

31 May 2024

Mike

Excellent value and friendly staff

The parking was conveniently located, and sensibly price at £6 per night. The staff on the front desk were friendly and helpful. The hotel is in good condition, and we were very pleased with our room - Room 101. The breakfast was good value at £10 per person. We will stay at The New Southlands again.

Friends_and_family Friends

10/10

Exceptional

27 May 2024

J

Old-school Hotel in a good spot

Very clean and well-managed please, a refreshing change from your budget chains.

Handy for the Spa if you're attending something there.

Friends_and_family Friends

8/10

Excellent

26 May 2024

Neil

Nothing new about this hotel. Clean with friendly staff but in need of renovation.

Leisure Self

10/10

Exceptional

21 May 2024

Anita

Top spot for a value for money Scarborough stay!

Another great stay, the hotel is brilliant. Location good, free parking nearby, the welcoming staff are excellent. The rooms are a little dated, but spotlessly clean and well maintained. We don’t spend much time there, so all mod cons not essential for us. Excellent value for money and a place we return to again and again.

Partner

10/10

Exceptional

13 May 2024

Christine

Had a lovely time.

We had a lovely time the staff were very welcoming and helpful. The room was clean and spacious.

Partner

8/10

Excellent

12 May 2024

Adele

Fantastic Location with Room for Improvement

Overall, my experience was positive. The hotel boasts an excellent location, conveniently close to the funicular for Scarborough Spa, making it easy to explore the area.

The room was perfectly clean, which is always a priority for me when choosing accommodation. However, there were noticeable signs of wear and tear throughout the hotel, which could use some attention to maintain its overall appeal.

One of the highlights of my stay was the breakfast provided. It was hearty and satisfying, setting a good tone for the day ahead. Additionally, having on-site parking was convenient, although it operates on a first-come, first-served basis, which might pose a challenge during peak times.

Despite the minor drawbacks, I would consider staying again in the future due to its unbeatable location and the overall positive experience during our stay

Leisure Partner

10/10

Exceptional

10 May 2024

Christopher

I had a very pleasant stay. Thank you!

Leisure Self

6/10

Pleasant

10 May 2024

Sheila

Good location to walk inot the town

Extreeemly helpful at check in . Comfortable room

Business

10/10

Exceptional

28 Apr 2024

Janette

Weekend away for a birthday

The hotel was really clean and comfortable.
The breakfast was excellent plenty of choice.
Would recommend.

Friends_and_family Friends

10/10

Exceptional

20 Apr 2024

Vincent

Good as usual

Self

10/10

Exceptional

20 Apr 2024

Vincent

Great staff and cleaners what more do you want . Happy holidays

Self

4/10

Poor

15 Apr 2024

Tara

Not as expected.

Photos on here are very misleading! The room we had was not as photographed on the standard double option. Room wasn’t properly cleaned as would have been expected but was satisfactory. Duvet only just fit the bed. Half the mattress was soft the other half hard and was also at a slant which we didn’t realised till we got into bed.
Had to wedge the window open with a piece of wood if wanted to have it open.
Wasn’t told the restaurant wasn’t open when we arrived so we expected to have a full menu to choose from. Was then told it was bar snacks. I asked if the pizzas are freshly made which they said they were but then declined to put vegan cheese on a meat feast pizza saying it was due to health and safety!? I’m not vegan I just don’t eat cheese as a personal choice. Then got told there was no vegan cheese left when ordering the plant lovers pizza. Food was below standard when it came. Ordered a chicken and prawn platter but there was more salad than chicken. Even the salad was awful. Hindsight - we should have gone elsewhere to eat.
Breakfast - dirty glasses, cold plates, croissants burnt, coffee machine broke and overheard a member of staff saying they knew and were waiting for someone to come service it. Cooked breakfast was ok though.
Staff were friending enough. Couldn’t fault the guy on the bar in the evening.
It was a last min getaway for our anniversary and although had a nice time overall the hotel was a let down and I was disappointed.

Partner

10/10

Exceptional

08 Apr 2024

Martin

Scarborough surprise

Good value, good staff, clean room, good breakfast. V good all round

Partner

10/10

Exceptional

08 Apr 2024

Marie

Lovely hotel, well situated, friendly helpful staff sepecially,reception,bar and housekeeping, nothing was too much trouble. 😀

Leisure Partner

10/10

Exceptional

08 Apr 2024

Janette

A lovely friendly greeting and check in / out.
My room was really comfortable and clean and I think newly decorated with new curtains. I’ve stayed here a few times now and always feel safe. Excellent hotel.

Self

6/10

Pleasant

01 Apr 2024

Chris

OK but needs some TLC

An old building which was grand but is now tired. Our room was clean and tidy but in need of a make-over. My best description is creaking and bland.
The public areas of the hotel still show signs of grandure.
We had breakfast on one day which was excellent and reasonably priced. It was help yourself with a good selection of fresh hot and cold food.
During our stay all the staff we encountered were friendly and helpful.
In conclusion, a pleasant stay for the price paid.

Partner

10/10

Exceptional

28 Mar 2024

Debbie J

Lovely hotel. Loved our stay, the staff are really friendly and helpful. I would recommend this hotel to anybody. It is a good 15-20 min walk from the attractions.

Leisure

8/10

Excellent

28 Mar 2024

Paul

Lovely hotel happy to stay there. Only reaon not given excellent was creaking floor boards. Even felt movement from next room.

10/10

Exceptional

26 Mar 2024

ELIZABETH

Relaxed

Had a one night stay, took only a couple of minutes at reception, was pleasantly surprised at the quality of the hotel and had a nice cooked breakfast.

Partner

8/10

Excellent

17 Mar 2024

Jane

Excellent

A lovely hotel, the staff helpful and friendly. Excellent breakfast, great quality and variety.
Only complaints you could here the room above very loudly footsteps etc

Partner

10/10

Exceptional

11 Mar 2024

Ash

We loved our stay at the hotel, the place is clean the staff are friendly and professional. The room was great, plenty of space for 2 adults and 2 dogs, very dog friendly. Drink bowls in 2 places for them to have a drink. Breakfast was great, cold and hot options, very tasty. We had 2 very small pieces of feedback, there were no coasters/beer mats in the bar area to put glasses on. The room we stayed didn't have a bright light near a mirror for me putting on make up. Important as I had a job interview. But very small things. We would definitely stay there again, and we will.

Business_and_leisure Partner

10/10

Exceptional

11 Mar 2024

Christopher James

2 night stay Fri/Saturday 8th & 9th march 2024

Had two night stay myself my wife and are two dogs 🐕 we all loved it. Staff were very friendly and approachable especially Tracey and Ruth. Was 10 min walk to blue bridge (Grand Hotel) out of hotel right at traffic lights, left at bottom follow to bridge

Partner

10/10

Exceptional

10 Mar 2024

Robert

Hotel was in a good area for walking and not far from seafront or town centre... Having it's own car park was very useful and dose a excellent breakfast 👍👍

Business_and_leisure Self

10/10

Exceptional

06 Mar 2024

Verified traveler

Lovely comfy stay - great, friendly staff

I was impressed by the friendly and most helpful staff. My room was very clean with a comfy bed and TV, tea and coffee making facilities and soft fluffy bathroom towels. I look forward to staying here again one day.

Self