Name: Crown Spa Hotel Scarborough by Compass Hospitality
Address: Esplanade, South Cliff, 7-11, Scarborough, YO11 2AG, GB

4/10

Poor

05 Aug 2026

shirli

Definitely could not recommend if U r solo traveller with disability... I am recovering from know fracture so unable to walk very far and definitely no stairs ... Parking is in the street if U can find a spot ..the fella who checked me in not at all helpful do was wondering if I did be sleeping in the car ....first room offered had bath ...so was changed to lower level room which seemed to be lower standard as well but at least a walk in shower ... Ate dinner both nites and both meals were very ordinary... Breakfast is upstairs however staff were very helpful in getting food and bringing to downstairs room ... There were 3 staff who were on at breakfast that were helpful .. place was not well maintained...no hand towels in bathroom and rooms not cleaned daily ...do hard to recommend based on my experience

10/10

Exceptional

02 Aug 2026

Luigi

A clean and large room. Bed was comfortable and bathroom was modern.

6/10

Pleasant

02 Aug 2026

Mark

The property needed updating. I booked a single room wasn’t very happy next time it’ll be a double room with Seaview.

6/10

Pleasant

29 Jul 2026

david

This is pictured as a Grand Dame hotel!
We supposedly had one of the best rooms in the Hotel.
The room had a strong musty smell, we were not able to open the windows to the balcony due to a new health and safety rule.
There were panty liners in the drawers and dust on the surfaces!
This is most definitely not a four star hotel!!!

8/10

Excellent

27 Jul 2026

Joanne

Room was clean we were in the family room and it was very nice !
Breakfast really not worth the money , should have been included in the price of the hotel stay tbh ! Staff were very nice and efficient when checking in

6/10

Pleasant

27 Jul 2026

Jacqueline

The property is more like a three star than a four star property. Rooms were adequate and clean but in general, in need of modernisation, The price we paid for a twin room with breakfast was clearly based on demand due a busy night, with concerts in the local area, rather than a reflection of the quality and standard of the hotel.

4/10

Poor

26 Jul 2026

ERICA

Great location but very tired and dirty!
We paid £222 for a premium room mid week. The location is lovely but this is not for anyone with limited mobility.. the hotel itself is a rabbit warren with steps everywhere. Our room was awful. Chipped and outdated furniture, smelly bathroom, tv unwired, filthy windows, grubby in places. The dining room was mainly ok and the food the same. The coffee machine looked as though it hadn’t been cleaned for a week. The staff looked like they were trying their best in difficult circumstances. Avoid.

8/10

Excellent

25 Jul 2026

Christopher

Great stay as always at The Crown Spa Hotel we love Scarborough and tend to stay here due to its excellent location

10/10

Exceptional

25 Jul 2026

Ken

Great staff, good breakfast, pool was great. All round a lovely stay.

8/10

Excellent

24 Jul 2026

Karen

We used the spa clean and welcoming staff friendly and polite . The location is nice and quite lovely view from our room . The room was rather tired and dated but clean and comfortable.
We were very happy with the hotel and facilities 😀👍

6/10

Pleasant

24 Jul 2026

andrew

The hotel was reasonable but def not worth the £311 we paid for a night! I appreciate the concert being on drove the price up but was def not worth anything like that price.
The room was fairly big but old and dated. The bathroom was again massive but quite dated also. There were some marks on the carpet that looked like burn marks and again for the price should not be there. The staff were great, could not fault them.
We didn’t get to use the spa so can’t comment on that and the breakfast was just again ok.

4/10

Poor

20 Jul 2026

Rob

Toilet seat was hanging off. Had to wait to get checked in, sea gulls kept us awake all night. Not an aera I recommend.

Partner

6/10

Pleasant

20 Jul 2026

Colette

Hotel room looked tired and carpets dirty , bird muck all over window on first day we arrived beds very uncomfortable and bathroom looking tired bedroom furniture is tired and dated too hotel is ok but looking very tired and shabby in places
Husband had a pizza from the hotel menu he wasn’t impressed said very tasteless and not nice

Partner

6/10

Pleasant

16 Jul 2026

GEOFFREY

Great location, great parking, great spa steam room, jacuzzi and sauna.

No aircon, tatty hotel and rooms, it needs money spending on this hotel.
Breakfast is buffet style and not the best.
Good staff

Partner

10/10

Exceptional

15 Jul 2026

Robin

Very clean and well maintained hotel. A little tlc wouldn't go amiss but would still recommend this hotel to anyone

Partner

2/10

Poor

13 Jul 2026

Lewis

Paid £300 for a “executive suite” that wasn’t even the room we booked electric didn’t work in the room toilet was leaking blood on the table white stains on the glass shelf and got charged £500 with no explanation what it was for after I complained didn’t get a single reply would highly recommend never staying at the crown spa hotel

Partner

8/10

Excellent

13 Jul 2026

iain

Fair size room and bathroom suite, room was clean and presentable.
Hotel grounds and front gardens, clean but showing tiredness.

Overall could tell it had a busy friday/saturday before our stay on a sunday.

Partner

10/10

Exceptional

12 Jul 2026

Stephanie

This is the 2nd time we've stayed here & once again couldn't fault our experience. This time we opted for an executive double room on the top floor. Very spacious, bed very comfy & the bath even had a TV! Very warm given the height of the room in this heatwave but room had a portable fan supplied as well as a ceiling fan.
Staff were very helpful & accommodating & even made provisions to show the England game for guests. Very happy customers.

Partner

6/10

Pleasant

12 Jul 2026

Paul

Not a great experience, the rooms where boiling hot, no air con , just a small fan, very short of bar staff, no bar snacks etc, the staff looked overwhelmed, breakfast was not fresh, looked like it had been cooked the previous day and warmed up

Partner

4/10

Poor

11 Jul 2026

Kenneth

What a dated grim hotel. Difficult to maintain I appreciate but just tired. Left a day early partly due to standard of accommodation.

Self

8/10

Excellent

09 Jul 2026

Sharon

I'd say our stay was average.

The room was clean, except for the windows which were covered in hand prints. Both of the silver finish plates around the shower controls were loose and not attached to the walls.

The restaurant food was ok......I saw customers wait for accompanying sides well after their mains were delivered. We ordered 1 large glass of house white and 1 red with our meal. The white came in a large glass but the red came in a small glass filled to the brim as they had no large glasses left.

They were advertising 2 cocktails for £15. There were 6 or 7 cocktails on the menu. Only 3 of which they had all the ingredients for. We ordered cocktails in the bar about 6pm. Only one was delivered in a cocktail glass as they'd run out of cocktail glasses! We were the only ones having cocktails 😒.

It's the little things that matter.

Partner

6/10

Pleasant

07 Jul 2026

Harry

Rooms need to be modernised

Business

10/10

Exceptional

05 Jul 2026

David

Quite easily the worst breakfast i have ever had. Cooked breakfast was 10 mins late arriving for an 8 oclock start time. The bacon was just cooked. The Sausage was terrible i left most. The Fried eggs took another 10 minutes top arrive when they did the bottom of the egg was cooked, the tops were semi cooked and the egg tray had several MM of oil covering everything, the mushrooms had some sort of unidentifiable sweet taste ... ? Overall the worst breakfast I have had I would say. On the plus side all the bedding and towels were clean, but only because you must outsource the supply. Hopefully I'll never stay there or any any of your overseas properties (COMPASS HOSPITALITY HOTELS) again. Thanks for asking, I've told my friends, and business contacts. Dave.

Partner

8/10

Excellent

04 Jul 2026

Jason

Lovely big room with a sea view.
Extremely hot inside.

Partner

4/10

Poor

30 Jun 2026

Julie

Definitely not for disabled customers with walking problems due to lack of parking. Staff are rude didn’t use any facilities glad we were only there a night.

Partner

4/10

Poor

30 Jun 2026

Andrew

Can’t fault the lovely receptionists - very helpful
Perfect location but in dire need of an upgrade if the £200 b&b rate remain. Room was not clean and the mean towel rationing ridiculous. The soaps / shampoos clearly diluted to cut costs too. I’d rather pay half the rate & bring my own gear.
Close off half the rooms & refurb them and then the other half and the location itself would bring us all back but not until then - such a shame 😟

Partner

10/10

Exceptional

29 Jun 2026

Wendy

Only here for one night but brilliant. Highly recommend.

4/10

Poor

29 Jun 2026

Ste

Run down not 4 star at all

8/10

Excellent

29 Jun 2026

Claire

The staff were all friendly and helpful. The rooms are dated, but guess it would cost alot to refurnish.

Partner

6/10

Pleasant

28 Jun 2026

Samantha

Good location & seaview. The property was dated & our room/hallway had an unpleasant smell. Staff were friendly on check-in.

Partner

10/10

Exceptional

27 Jun 2026

Erika

We loved the broad range of spa facilities and tasty breakfast in this hotel. Very helpful staff and a lovely historical hotel and location.

Friends_and_family Friends

8/10

Excellent

22 Jun 2026

Valerie

Lovely friendly ,welcoming atmosphere on entering the hotel especially important for single guest.

Self

4/10

Poor

21 Jun 2026

Lynn

Very tired. Absolutely not 4*. Poor food a sandwich that literally would have cost 50p to make charged at £7.50. Private car park but they want £15/night to use it. Need to check themselves out for the amount of money they charge.

Pet

8/10

Excellent

18 Jun 2026

Kenneth

We had a lovely room on the 3rd floor but it was very hot as a result of the recent high temperatures. This made sleep difficult until the early hours of the morning when the weather cooled. All the staff we encountered were great - very helpful, pleasant and cheerful. Breakfast was standard but absolutely no complaints. It is a very old property but some way of keeping the upper rooms cooler in high summer temperatures would be a major improvement.. perhaps by increasing the roof insulation

Partner

10/10

Exceptional

18 Jun 2026

Lucille

Comfy beds. Hot shower. Fluffy towels. Breakfast good. The evening menu could be better. Not much choice if I was there more nights

Partner

4/10

Poor

17 Jun 2026

Brian

Room temperature like a sauna. On 5th floor and entire floor like that.

Partner

10/10

Exceptional

10 Jun 2026

Gary

Very nice hotel, great location and very friendly and helpful staff.

Friends_and_family Friends

2/10

Poor

07 Jun 2026

caroline

This hotel was awful in terrible decline not maintained. The breakfast service was not existence woth very little food. Considering how much we paid for it would never book again

Partner

10/10

Exceptional

03 Jun 2026

Odette

Lovely hotel Brilliant spa facilities

Family

8/10

Excellent

30 May 2026

Jane

.

10/10

Exceptional

29 May 2026

Sarah

Lovely hotel in a great position. Would book again

Friends_and_family Family

10/10

Exceptional

29 May 2026

Linda

Room was clean and had a nice sea view breakfast was good and staff were all friendly would stay again.

Pet

10/10

Exceptional

28 May 2026

Gilda

We enjoyed our stay at crown spa hotel and also for the fact that it’s just a stone throw to the beach. The room was clean and serviced every morning, staff were really approachable and helpful whenever we needed support. We used the pool and the site was clean as well. I would definitely recommend.

Partner

8/10

Excellent

28 May 2026

Paul

The sea room was good, although the seagull trying to come in via the open window was surprising. On the whole the hotel was very good. In my opinion it was let down in two areas. Firstly the exterior looks tired especially from the back of the property, you could sit in the breakfast room and look at the rear through a roof window. I also thought that the decor of the breakfast area wasn’t in par with the rest of the hotel. The breakfasts were good , plenty of on choice, the only other meal we ate in the hotel was afternoon tea, unfortunately we didn’t consider it as good of value , as served from other hotels , where we eaten in the past.The choice of available lager in the bar was disappointing, only Carlsberg and San Miguel on draught.
Staff were friendly and helpful throughout our stay.

Partner

10/10

Exceptional

27 May 2026

Sara

Lovely room, immaculately clean and comfortable.
The staff are terrific, super helpful and welcoming.
I need to give a special mention to the waiter in the hotel's Taste restaurant. Miguel was brilliant. As well as being an accomplished waiter, he was so friendly and made our dining experience more than just a dinner out. His caring, attentive nature deserves commendation.

Gina on the front desk was also wonderful. From arrival to departure she was friendly and helpful. Again, excellent customer service .

8/10

Excellent

27 May 2026

Joyce

Excellent position overlooking the sea .

Friends

6/10

Pleasant

26 May 2026

Christopher

Tha spa area was mucky and run down. We booked for the spa but spent less than ten minutes in it. The carpets in the corridors were filthy. The room had a built in telly in the bath but it didn’t work, the sound system had no way of connecting to it. Bed was comfy. The hotel isn’t a 4 star, a bit of maintenance and a deep clean would bring it back to 4

Partner

6/10

Pleasant

25 May 2026

Julie

Hotel was overall good, a bit tired in places. Disappointed that the pool was not accessible to children after 6pm, this was not mentioned on the website or when we checked in.

Friends_and_family Family

8/10

Excellent

12 May 2026

karen

Friendly staff very helpful was too hot in bathroom radiator on which made bedroom clean very hot had a hot dripping tap

Family

10/10

Exceptional

11 May 2026

alison

Lovely stay at this seaside hotel. Staff try so hard to make sure you enjoy your stay. Easy parking outside. great breakfast, super comfy bed. Only moan was bar food menu was a bit limited. But, what they served was nice. all in all a great hotel. We will definitely book again. highly recommended

Partner

10/10

Exceptional

09 May 2026

Darren

Really nice hotel

10/10

Exceptional

04 May 2026

Rachel

Only downside was a child urinating in the pool
Not the hotels fault tho.

Partner

10/10

Exceptional

04 May 2026

Camelia

I highly recommend this extraordinary location , I will definitely be back! Thank you very much for your kindness and consideration!

Self

10/10

Exceptional

04 May 2026

Marlon

We arrived on the 2nd of May 26 on arrival we went to reception to check in and it was very welcoming we was given our room numbers and which way to go to find them . We arrived by motorcycle and asked where to park we was told the car park was at the back of the hotel , our parking was free but if you arrive by car there is a charge . When we got to our room on the 5th floor we was pleasantly surprised at how big the room was , the bed was very comfortable plenty of storage room . We was taking a bath/ shower and was amazed ate the television over the bath it’s nice to lie in a bath and watch television. We had breakfast which was okay but thought it was a little expensive. We enjoyed our stay for the two nights with food out in town and drinks the bar in the hotel was great and all staff very polite.

Friends_and_family Friends

6/10

Pleasant

30 Apr 2026

Philippa

The nightly rate is reasonable but as they say you get what you pay for. The hotel in areas looks very tired. We had French windows but these were fastened shut- I guess because the little wood balcony wasn’t safe. The water was scalding hot. Some of the light bulbs were out. It was clean though. The spa is a good addition with its lovely Victorian tiles.
The breakfast is comprehensive- cooked, continental but a bit bland.
This was our third time at the Crown Spa and each time our room seems progressively worse/ tired in appearance.
The location is great for getting to the beach and a short walk to the centre.
It is obviously popular- especially with pensioners and coach trips.
If you know you are not getting ‘luxury’ and want to use the spa facilities The Crown Spa is decent value.

Partner

10/10

Exceptional

27 Apr 2026

Amanda

Had a great stay, convenient to Scarborough spa, very hilly area around though. Room nice and clean but sink taps didn't work properly, no cold water, a half bottle of water left in fridge. The carpets in the corridors to the room abit tired could do with a really good clean or changing. The spa was lovely, the staff all friendly, had a lovely stay and would stay again, rooms very hot.

Partner

10/10

Exceptional

27 Apr 2026

Kareen

Did not have breakfast so cant say.
But not much choice on main evening menu

Partner

10/10

Exceptional

26 Apr 2026

Alex

Couldn't fault the gym, and the food was really good in the restaurant

Business

10/10

Exceptional

24 Apr 2026

NIGEL

Great area

Self

6/10

Pleasant

23 Apr 2026

Gina

Restaurant food could be a lot better with a few healthy options added to the menu. Entrance in from car park is very tired and not welcoming
I was unable to separate out drinks from food onto separate bills. This is a requirement from my company

Business

4/10

Poor

23 Apr 2026

David

Overlooking the sea. Excellent breakfast, best thing about the hotel. Last stayed at this hotel three years ago. Since then we noticed a big change in the hotel, especially the decoration and prices in the bar. Had a latte and half a pint of beer, cost £9.00 in cash!!!!! Was it pocketed or was I charged for one pint instead of half a pint?

Partner

8/10

Excellent

19 Apr 2026

Val

The hotel was clean with friendly and helpful staff. The rooms are dated but have everything you need for the price.
Breakfast was very good yoghurt, fruit, seeds etc and a full English.
Spa area dated and could do with some updating but great small pool, jacuzzi, steam room, sauna and ice cave.
Will stay there again.

Friends

6/10

Pleasant

18 Apr 2026

Karen

Toilets dirty rooms average
Changing rooms ok !
No water bottles in the room
Great location great views but average hotel .

Partner

8/10

Excellent

17 Apr 2026

Lorraine

Clean room, good food, staff helpful and attentive.

Partner

10/10

Exceptional

14 Apr 2026

Ken

Great selection of hot food, fruit, cereals, really anything you want.

10/10

Exceptional

11 Apr 2026

Paul

Spa pool
And gym was very Very good

Family_with_children

8/10

Excellent

11 Apr 2026

Alejandro

spa was great, staff very friendly, rooms need a bit of an upgrade but were spacious

10/10

Exceptional

06 Apr 2026

William

Nice and clean friendly staff away from central no

8/10

Excellent

06 Apr 2026

Claire

Check in on arrival was good, staff were friendly.
Unfortunately there was a problem with firsty no hot water on the first morning and then water was a dribble from the taps and shower on the second morning recessed it was just an issue on the 5th floor.
Window in the room did not lock so kept blowing open in the wind all night.
Hotel room was nice a big and clean.

10/10

Exceptional

30 Mar 2026

James

Great hotel ,comfy beds excellent breakfast

Partner

10/10

Exceptional

26 Mar 2026

Maria

Freindly staff

Self

8/10

Excellent

24 Mar 2026

DAVID

Lack of kitchen facilities on 23rd March was disappointing but managed by customer facing staff reasonably well. The hotel facilities are looking tired (eg fireplace in lounge covered in dust and fluff). Opportunities missed to champion Yorkshire produce (food, drink, souvenirs, Newspapers etc) at what could be Yorkshire Coasts premier hotel. Our first return visit since Covid and somewhat disappointed. Would be happy to speak with Management if they are interested in Customer feedback.

Family

6/10

Pleasant

24 Mar 2026

Philip

Breakfast was fine, bar service very poor due to understaffing and no management

Partner

8/10

Excellent

22 Mar 2026

Ian

Rather rambling corridors and stairs between numbers on the same floor a little difficult for people of limited mobility

Self

8/10

Excellent

22 Mar 2026

Dawn

Didn't use the laundry service and for the shops you needed hiking boots but was a lovely stay

Partner

10/10

Exceptional

18 Mar 2026

Lynne

Friendly helpful staff safe friendly environment for a solo traveler room clean and spacious.gym sauna and pool were perfect Breakfast was really worth its money with quality sausage and bacon and great scrambeled eggs amd lots of choice

Self

8/10

Excellent

17 Mar 2026

Sakeb

Staff very helpful and polite on check-in. Room was clean and spacious. Fridge. iron, hairdryer, TV, Kettle, cosy chairs, all well laid out. Only downer was that the room was cold as apparently the boiler had tripped yet the corridors were very warm. Nonetheless the heating was sorted after returuning from an evening out. Overall a pleasant comfortable stay.

10/10

Exceptional

02 Mar 2026

Daniel

Great hotel, the staff were great especially in the Spa, the breakfast was great, the room was better than expected

Family

10/10

Exceptional

02 Mar 2026

Michael

My stay was perfect , from start to finish the staff where all doing there jobs how I like them to , the room was excellent and the location was perfect, Thank You.

Self

10/10

Exceptional

24 Feb 2026

Simon

Great staff and amenities

6/10

Pleasant

24 Feb 2026

Gerald

Booking in was not a good experience
When I asked about late book out I was abruptly told if I wanted late I had to pay £20 when I asked if I could have lit book out with out pain I was told they don't do that after traveling around the world most hotels will give you an hour in my experience
At breakfast there was running out of
mayonnaise.
bread
& butter

Partner

8/10

Excellent

23 Feb 2026

Angela

Rooms overall ok but do need decorating bedding was very crisp and clean
Been going to this hotel for the past 15 years used to be excellent food used to be amazing

10/10

Exceptional

19 Feb 2026

David

Couldn’t fault anything

Partner

6/10

Pleasant

17 Feb 2026

Dennis

We have stayed at the crown spa before and love the location. We had a sea view room which was a generous size with great view.
There were a few disappointments this time though.
The main one being that the bathroom had a smell to it (possibly coming from the drains) and if the door was left open the room its self smelt.
Also, on arrival there were a few bits of rubbish on the floor. A plastic rose petal and a chocolate wrapper. Other than this though the room was clean.
We informed reception about the smell in the bathroom on departure so hopefully this can be resolved for the next guests.
Although it was disappointing this time it would not put me off booking again.

Partner

4/10

Poor

17 Feb 2026

Julian

Don’t be fooled by the glitzy pics etc
Not a 4 star establishment more 2
Management absent. I was asked to email rather than talking to a person.
Wouldn’t recommend this hotel nor visit again.
I suggest a spot visit by undercover compass decent person to realign your place. I’ll continue to email reviews until you call me back.

Leisure Partner

6/10

Pleasant

15 Feb 2026

Anthony

The rooms are dated and could do with modern charging sockets new furniture and beds

Friends_and_family Friends

8/10

Excellent

01 Feb 2026

Wendy

Nice location , friendly staff , comfy bed .

Friends_and_family Friends

10/10

Exceptional

25 Jan 2026

scott

The hotel and staff were great

Partner

10/10

Exceptional

24 Jan 2026

A

Many thanks for a pleasant stay!

10/10

Exceptional

19 Jan 2026

Venita

116room has lovely new decor but 114 looks tired with old traditional furniture in it which should be got rid of as it brings the whole feel of the room down and with the size of the room I think a bigger bed would make a good statement in there .. breakfast was ok but more seeds and fruit would be nice .

Leisure Family

4/10

Poor

07 Jan 2026

tracy

To whom this may concern,

I am writing to let you know of my experience whilst staying at your hotel and my concerns.

I booked a twin room and on entering the room the bed was a double which I had to go to reception and advise that this had not been done . The receptionist said she would get this sorted . Sometime later a young man came from the restaurant to make the bed up and he did say that the hotel is short staffed. This I thought was bad communication from the staff that the bed wasn't made up which I found it to be an inconvenience to myself and having to interrupt a member of staff in the restaurant.

The television was absolutely awful to watch as the signal was dreadful and I could see that people had been trying to move the aerial because of the marks on the wall .

Room service was absolutely terrible as I had to call down to get someone up to sort my room . The lady that arrived said she was running behind as she had 3 floors to do surely this is a staffing problem yet again .

Wanted to order cocktails on New Year's Eve however the girl behind the bar said the person that does them isn't in and she said that she didn't know how to do them nor the other people. It was New Year's Eve I couldn't believe that they were no staff member to attend to this . Yet again a staff problem.

The worst part of my stay was parking my car . I had paid for reserved parking. I had gone out on New Year's Eve and on my return to the car park all the spaces had been taken .

Leisure Family

6/10

Pleasant

05 Jan 2026

Paul

The hotel was nice, but needs improving in some areas. The room had nice fittings, but the bathroom window needed replacing.

The sauna and steam room area has a very \"seedy\" feeling, with almost no lighting meaning you risk sitting on someone. The sound of passionate kissing in the darkness when you're trying to relax is quite off-putting too! The pool was quite cold, and the hot-tub wasn't as hot as you'd expect.

The gym is very well equipped, although quite confusing due to how it's split across many rooms in the basement.

The shower needed urgent attention, going from freezing to burning your skin with a slight movement of the tap, it was impossible to get it to a comfortable temperature.

The buffet breakfast was well stocked, but a fairly poor quality.

As someone sensitive to caffeine, I get annoyed when I get directed to the cheap packets of instant next to the fancy bean to cup coffee machines in the breakfast area. I raised this feedback with reception who showed no interest whatsoever.

Partner

2/10

Poor

04 Jan 2026

Roy

Room was very neglected, both room & bathroom windows wouldn't fully shut so constant noise & cold draughty room, bathroom door didn't fully close so not much privacy, we booked purely for the spa facilities as my partner is disabled so this would have been ideal but when we checked in we were told the spa facilities weren't available until the 2nd of Jan , we were very disappointed by this & weren't even in a position to cancel our stay because we would have lost our full payments, we did get complimentary breakfasts but the food was so greasy & bacon was so fatty , over cooked infact it was that bad its debatable if it was fit for human consumption, the prices they charged us i think it was a very poor situation, we complained on our way out to reception but weve not had any communication from the management, on a plus the staff tried their best.

Leisure Partner

6/10

Pleasant

03 Jan 2026

N

Exceptionally poor stay at a place we’d stayed at several times before. The room was tired to the point it shouldn’t even be given to guests in its current state. Upon attempting to check in there were two staff members talking amongst themselves meaning we were stood with heavy bags for several minutes until they wrapped up their conversation. When discussing parking the receptionist didn’t know whether there would be an attendant checking or not so I decided to be safe and immediately put the disc in the car. The parking disc used to be adequate but you now also need to pay £5 for two days parking however it didn’t even cover 48 hours. Got to the room and upon opening the drawers there was a half eaten pizza in one of them. I went down to reception to give them the food remnants and inform them of this and was told sorry housekeeping must have missed it. I was really surprised considering it was the same person we had just checked in with 5 minutes previously did not offer any kind of gesture of apology. There were brown stains on the ceiling from previous leakage, the wallpaper was peeling, the tv did not work on several channels and the room above us were talking at such a volume it was practically shouting until gone midnight. The extractor fan in the bathroom was thick with dust and when wiping up water from the bathroom floor the towel turned brown.

Partner

6/10

Pleasant

02 Jan 2026

Denise

We had no heating for three hours, the fridge had not been emptied from previous guests, the kettle still had water in it. We booked this hotel for the pool it was closed because it was New Year’s Day . The hot chocolate was cold from the bar will not be staying again. We never even got a free drink for the pool closed. Management need a shake up !

8/10

Excellent

31 Dec 2025

Michael

Smelly macerator

Leisure

6/10

Pleasant

30 Dec 2025

Rebecca

Our room was very tired and shabby with efforts made to modernise but not done sympathetically with the beautiful building. The bed didn’t fit the space of the headboard and had a gap between it and the wall that the pillows drop down. Also 2 beds joined together which is uncomfortable with a ridge down the middle, a straight forward double bed would solve all of those issues.
Our room was directly above the lobby and unfortunately we were woken before 6am both mornings by the staff moving furniture and having loud conversations.
Breakfast was poor quality with cheap cash and carry eggs, bread, juice and sausage, we didn’t feel it was value for money.
The staff were very friendly and the spa made up for the overall tiredness of the decor but it would be nice to see a modern but traditional refurbishment of the hotel annd perhaps more local sourcing of produce and we would happily return.

Leisure Partner

6/10

Pleasant

18 Dec 2025

Kathryn

Ok, but there are better options in Scarbs.

Leisure Self

10/10

Exceptional

16 Dec 2025

Sarah

Great location overlooking the sea, staff in the hotel were great