Name: Hotel East West
Address: 10 Avenue Hassan Souktani, Casablanca, 20000, MA

4/10

Poor

24 Oct 2015

KO

Noise Hotel. Desk staff are rude.

Receptionist made me pay for breakfast though my booking is for B&B. Two of the desk staff have attitude and very rude. They also talk about the guests at their back in arabic....assuming no one can understand. They also chagred my stay on my card though it was paid online at the end they refunded the amount in cash...

4/10

Poor

04 Apr 2011

Kaisar

Casablanca Experience

Terrible service. No one in the receiption can speak English. One girl ( most probably name Aziza) can understand english little bit and find little understanding.
They were having hard time finding the reservation from expedia. The people at the reception and attached resturant/bar intervne unprofessionally when I had burgaining with taxi driver. The the taxi driver was trying to use the receiption people to legitimized his wrong doing (breaking of contract).
At night I was asking whether they have wake up service at the morning or not then the people working in the lobby rudely saying no. He even don't understand english at all.
I am disappointed of their service. It actually the worst experience my whole trip in Morocco trip. I had a pleasant hotel staying experience in Marrakech. But this one in Casablanca is horrible.

4/10

Poor

01 Jan 2010

Soden

Hotel East West needs to improve

Although the hotel room was spacious, clean and safe it lacked adequate lighting and offered such a low level of comfort that it was suitable only for a late arrival and early morning departure. The breakfast arrangements are delegated to a neighbouring coffee bar which provides a roll, croissant, cold drink and undrinkable coffee. Particularly annoying was the fact that extra money was demanded because one of us had asked for black coffee rather than taking the very weak milky coffee on offer - and the charge was not announced till after it had been consumed.

Partner

2/10

Poor

15 Aug 2009

Brandon

Roach Motel

The staff was very rude, and unresponsive. Small cramped room, with even smaller wet and grimey bathroom, the staff would not clean room, help with luggage or give you fresh towels. The elevator, which was about coffin size, broke down for several days and we had to take our bags up 7 stories of dark, roach laden stairs since the staff refused to help us with our luggage. Didn't have restaurant in hotel, the room and hotel lobby, did not look like the pictures given. They boast about their cyber cafe, but 2 computers that run like molasses doesn't count. Don't stay here, keep looking!

6/10

Pleasant

29 Jul 2009

dasa

great location. however, noist at night. stuff does not speak any english. no cable tv in the room.

We chose this hotel because it got good reviews in the lonely planet travel guide. The location is great, the rooms are big and the beds are comfortable. However, the bathrooms outdated and hard to move in. The towels are old and stained. The restaurant was closed for remodeling. no cable tv.

8/10

Excellent

01 Jul 2009

Nancy

Great--stayed there twice during our trip

Excellent service, Staff very helpful

6/10

Pleasant

16 Jan 2014

Verified traveler

Correct

Hôtel correct dans l ensemble
Petit déjeuner qui laisse a désirer

4/10

Poor

24 Nov 2013

sushi

Carino il quartiere

Edificio la cui foto di presentazione su Internet è stata corretta con Photoshop (la realtà è molto diversa).
L'interno è sporco, arredo vecchio e sudicio, i servizi molto approssimativi.
Il personale è la parte peggiore: scortese, antipatico, non accogliente, non disponibile e poi c'è la tendenza di tutta la popolazione locale ad essere degli imbroglioni bugiardi e titalmente inaffidabili.

8/10

Excellent

23 Sep 2010

Verified traveler

Bien placé, propre mais accueil pas au niveau

Rien à redire sur la chambre mais l'accueil se fout clairement de la gueule du monde.
Pas de serviettes, on l'appelle et il dit OK. 3/4h après toujours rien. il faut descendre à l'accueil pour récupérer les serviettes
Le lendemain, meme scénario et impossible de faire imprimer une facture.
Un peu énervant sur le moment mais la chambre est correcte donc jouable d'y aller

2/10

Poor

24 Apr 2010

Mike

Zentral gelegenes Hotel, leider mit allen Unannehmlichkeiten (Durchgangsverkehr, Disko-Musik)

Das dann zur Verfügung gestellte Zimmer war alt, undichte Fenster, laute Umgebungsgeräusche, unsauberes Bad..Für ein Doppelzimmer war ein Handtuch vorhanden.Auf meine Nachfrage nach einem zweiten Handtuch sagte man mir zu, dies später auf's Zimmer zu bringen, was (natürlich) nicht erfolgte. Insgesamt ein Hotel, das ich nicht empfehlen kann.

6/10

Pleasant

15 Oct 2009

GUY

Pas cher, mais ne vaut pas plus

Problème d'oubli de mon passeport à Marrakech. La réceptionniste n'a absolument pas fait un geste pour m'aider. Elle ne connaissait même pas le numéro des renseignements téléphoniques parfaitement incompétente à tous les niveaux. Impossible d'effectuer un paiement le soir par carte bancaire la machine n'avait Plus de papier, compte tenu du paiement en liquide impossible d'avoir une facture la souris du pc ne fonctionnant pas. Réveil demandé à 4h00 du matin, effectué à 4h30. Je déconseille vivement cet établissement et je n'y retournerai pas.

4/10

Poor

20 Jul 2009

Frédéric

déçu de cet hôtel

personnel ne parlant qu'arabe, chambre avec un cafard et des fourmis!