Name: Kenzi Basma
Address: Avenue Moulay Hassan 1Er, 35, Casablanca, 22000, MA

Kenzi Basma

Casablanca · Morocco

Avenue Moulay Hassan 1Er, 35View location

100 reviews shown

10/10

Exceptional

09 Jun 2026

Yifei

Very nice hotel , good location and friendly staff, especially the exceptional service from Bagagiste Hicham.

Self

10/10

Exceptional

26 May 2026

Brenda

Our room was quiet and the beds wee extremely comfortable. The staff was amazing and the breakfast was very good.

Family

6/10

Pleasant

30 Mar 2026

Stephen

2 nights in 6th floor room with balcony view to sea and Hassan mosque. Room a bit dated, handle to balcony door hanging off. Breakfast not great not very clean, coffee machines very dirty.

8/10

Excellent

22 Jan 2026

Oumar

10/10

Exceptional

30 Nov 2025

Vidya

Good place. Rooms can be better but definitely serves the purpose. Service especially the concierge Hicham was absolutely amazing and helpful!

2/10

Poor

26 Nov 2025

Bahana

Disgusting room - hair all over, rusted shower, yellow water from the sink, ants everywhere, horrible smelling soap, bad breakfast etc etc - does not look like the pictures!!

Leisure Family

6/10

Pleasant

10 Sep 2025

Lalla Nazha

The hotel is beautiful, and the staff are very friendly and helpful — I really appreciated their kindness and warm attitude. However, during the night, it was a bit noisy as some guests were talking and shouting loudly, which made it hard to sleep. Also, there weren’t enough towels provided in the room, which was a little inconvenient.

Other than that, everything else was great — the hotel’s atmosphere is nice, and I enjoyed my stay overall. I hope they can improve sound management and provide more towels to make the experience even better.

Business_and_leisure Family

10/10

Exceptional

09 Sep 2025

Amer

Good

Leisure Partner

10/10

Exceptional

06 Sep 2025

Jennifer

The receptionist got my last name confused with a similar one but was quick to fix the issue. The hotel porter also helped me get a special charger since they have different outlets. The only bad things that I found in my room was a weird white powder in the folder under the tv and ants that suddenly appeared after I finished taking a shower. Overall, I had a pleasant sleep and a delicious breakfast.

Leisure Self

10/10

Exceptional

18 Aug 2025

Olatomiwa

It was a great experience in a great location.

Leisure Family

10/10

Exceptional

13 Aug 2025

Varvara

Unforgettable stay

It was like always an excellent stay. I highly reccomend if you are doing tourism or you are on the business trip.
Centric. Very easy to get to places worth visiting as well as the business zones. Thank you to Bouchra for always wonderful service in housekeeping. Amazing staff at the reception desk. Top top.

Business

8/10

Excellent

18 Jul 2025

Sergio

I had no idea they provided room service. I had to ask on my 2nd day.

Leisure Self

6/10

Pleasant

16 Jul 2025

ELKEBIR

The staff was excellent, the lobby is nice. I wasn’t so happy with the room though:
1) the kettle was broken (the staff changed it quickly, so that speaks pretty highly of the good service)
2) the balcony door was broken and couldn’t lock (safety threat when sleeping).
3) wifi extremely weak
4) cups not super clean, one in a small storage next to the fridge wasn’t cleaned.

Leisure

6/10

Pleasant

30 May 2025

leigh

Needs wor

Room was spacious but several problems. Sink plug did not work, pillows were like rocks, neither wifi did not work in our room 602, breakfast was not very good lots of choice but not great. View from our room was spectacular.
Staff were very friendly and helpful

Partner

10/10

Exceptional

25 May 2025

Abdul Kadir

For some reason, our breakfast was not included and Haffsa the IT manager very kindly offered 1 breakfast as gesture of goodwill. She was very polite and professional.
Also housekeeping was excellent especially the lady Bauchra was particular about the cleanliness and kept the room spotless. Highly recommended. Will go there again

Leisure Partner

10/10

Exceptional

31 Mar 2025

Christy

A great location close to medina, train station and main part of city. Clean and nicely appointed room.

Business

10/10

Exceptional

31 Mar 2025

Brandon

Amazing service and beautiful hotel

6/10

Pleasant

24 Mar 2025

Lisa

The hotel area was safe enough, around the hotel didnt seem to have much dining restaurants close by.

Leisure Self

10/10

Exceptional

22 Feb 2025

Anjandeep

Beautiful stay. Convenient location, close to lots of shopping and dining options and walkable to tourist sightseeing options. The staff was friendly and courteous. Our rooms were beautiful, very clean and smelled wonderful. Wish we had another day to spend here because the hotel was wonderful!

Leisure Friends

4/10

Poor

09 Feb 2025

jiraporn

It was the first day we arrived in Casablanca. We got a room and then I found that there was a broken mirror on the clothset so I notified the staff and requested for a new room. Apparently, we have to wait for an hour for a new room and we are very tired from the traveling from the airport and needed to use the bathroom.

Partner

6/10

Pleasant

05 Nov 2024

Nozm

It was just ok rooms were small and dusty. Employees were very good responsive. In need of some upgrades very average .

Leisure Family_with_children

6/10

Pleasant

05 Nov 2024

Nozm

It was just ok , rooms were small , dusty in need of upgrades. The employee response was good when u needed something.

Leisure Family_with_children

2/10

Poor

24 Oct 2024

Verified traveler

I will never book here again.

This has to be one of the worst experiences I’ve had to date. From my bookings not being updated as requested to phone calls from staff after 1am to request proof of marriage (a practice that has since been abolished and either way was not acceptable to contact and wake clients at this time for anything other than an emergency).
I am disgusted by how we have been treated, the lack of professionalism and management has been abhorrent. We will be formally complaining to the British consulate, and Kenzi Group, as well as sharing this experience online.

Business Partner

2/10

Poor

13 Aug 2024

Svitlana

Hotel (4 stars by the way), old and dirty. Staff is friendly and speak English very well.
Didn't like our stay at all.
I hope I don't have to travel to Morroco ever again.

Leisure Family

10/10

Exceptional

15 Jul 2024

Mwilwa

The Hotel and rooms looked great, were clean and generally very spacious.
The kitchen staff, the porter and especially the reception staff were very friendly and helpful.
The location is great as it is only a few minutes walk to the tram station and an endless amount of varied shops and restaurants.

Leisure Friends

10/10

Exceptional

15 Jul 2024

Musthak

Very pleased with my stay, reception staff were very helpful and friendly, as was Adil and Madam Talbi. Good clean hotel, which is exactly what I wanted.

Friends

10/10

Exceptional

03 Jul 2024

Yaniv

Great option, Friendly staff and very welcoming. great experience. thank you.

Leisure Family

10/10

Exceptional

02 Jul 2024

Musab

Good

8/10

Excellent

16 May 2024

Karam Alfred Al

Good location in the heart of the city. Close to old souk. Hotel is nice but a bit old. Clean and calm. Service and food are good.

Business Self

10/10

Exceptional

15 Apr 2024

Rupert

Convenient and safe.

Leisure Partner

10/10

Exceptional

08 Apr 2024

Shawn

I recently had the pleasure of staying at the Kenzi Basma Hotel and it exceeded all my expectations. From the moment I stepped into the lobby, I was greeted with warmth and hospitality. The cleanliness of the hotel was impeccable, with every corner shining and every surface gleaming.One of the highlights of my stay was the incredible buffet offered at the hotel. The variety of dishes available was astounding, catering to every taste and preference. Whether you're a fan of local delicacies or international cuisine, the buffet had something for everyone. Each dish was prepared with care and attention to detail, ensuring a delightful dining experience every time.Furthermore, the location of the hotel is unbeatable. Situated in a safe and walkable area, I felt completely at ease exploring the surroundings. Whether I wanted to take a leisurely stroll or venture out for some sightseeing, everything was conveniently within reach.Overall, my experience at the Kenzi Basma Hotel was nothing short of exceptional. From the pristine cleanliness to the delectable buffet spread and the convenient location, it's the perfect choice for any traveler looking for a memorable stay. I can't wait to return!

Leisure Partner

10/10

Exceptional

15 Mar 2024

Andre T.

I can't believe I never booked this hotel all the other times I have traveled to Casablanca! Wonderful bar/restaurant, friendly and professional staff, dedicated parking space, clean and comfortably rooms. Located at the heart of the city and yet no insane noises nor traffic, I loved it!

Leisure Partner

2/10

Poor

01 Mar 2024

Christie

Hotel smoked of smoke and carpet was badly soiled.

8/10

Excellent

09 Jan 2024

Very good location, easy to go everywhere! Friendly staff and breakfast is good! Will suggest my friends!

Leisure Family

10/10

Exceptional

14 Nov 2023

CHIRAZ

Excellent hotel and very nice staff especially Adel from the restaurant. He is a very cheerful person and tries to please everybody. Breakfast is great! We had a nice room on the last floor with a great view.

Leisure Friends

10/10

Exceptional

24 Jun 2023

yorgis

Nice welcome, very fast check in, great room.

Leisure Family

8/10

Excellent

14 Jun 2023

Bettina

The staff of the hotel was nice and helpfull. The location easy yo get a round. Nearby is the Mosque of Hasann II. The hotel is a bit old but the room is confortable.

Leisure Family

6/10

Pleasant

25 Apr 2023

THOMAS

Wouldn’t a second time

Though the hotel was good enough to let me check in early, I also had to note that I had written them twice by email to ask about their hotel transfer service from the airport. I showed the guy at the desk and he had no answer. Service is hotel restaurant was very slow and they were out of a lot of (most?) items. Breakfast was plentiful but not very good.

Self

2/10

Poor

04 Mar 2023

Guilherme

Hair all over bed linens. Also all over bathroom, walls. Dirty and old and grimy. Asked for a change of bedsheets, new ones were the same. The immediate area is not welcoming and the balcony is not clean or usable. Ended up leaving after checkin to stay at a different hotel. Don’t recommend at all.

Leisure Partner

8/10

Excellent

20 Oct 2022

Ann

Very clean hotel and kind staff. Very nice breakfast included in price. No toilet paper in our bathroom and we were told someone would bring some to us and that never happened.

Leisure Partner

10/10

Exceptional

27 Sep 2022

Candace

This hotel is perfectly situated near many of the points of interest in central Casablanca. There is a terrific pastry shop directly across the street, and other essentials nearby.
The staff are very helpful, and we enjoyed ourselves in the small bar-cocktail lounge.
In addition, the hotel honoured a credit for rooms we booked just before the pandemic. This was more than fair on their part.

We would stay here again.

Leisure Family

6/10

Pleasant

09 Sep 2022

Mohammed

Could have been very good

The bedding had a stale smell to it. If we were not so tired with flights and travel. It would have been difficult to have slept. The bathroom was not as clean as I would have liked. But the service and attitude of the staff was too notch. I could not fault their helpfulness.

Partner

8/10

Excellent

01 Sep 2022

Verified traveler

Hotel is in a good location it’s clean breakfast is good good variety to choose
I ll be more happy to see some updates in room like larger screen than desktop computer ( too old) more options to English speaking guest , and English translation where ever there is France it might make me feel more comfortable.

Self

4/10

Poor

09 Jun 2022

CHUN KUI

Everything in chaos

This is definitely NOT a 4 star hotel. Very dirty carpet, stinky toilet, basin sucks, and dirty towels. The buffet breakfast is totally chaos. Coffee machine not working, dirty coffee cup, and all the tables in a mess…. etc. Food selection is very limited. The hotel location is good.

Partner

8/10

Excellent

08 Jun 2022

francisco

Nice.

Central hotel.

Friends_and_family Friends

10/10

Exceptional

12 May 2022

Fern

We were very grateful to be given early access to our room after overnight flight and arriving at the hotel mid-morning.

Leisure Partner

10/10

Exceptional

19 Mar 2022

Sarah

Very nice hotel! The room and linens were very clean. Very comfortable bed as well. The bathroom was immaculate. The shower has a rain shower head (coming from the ceiling). The staff were very professional, friendly, and helpful. The breakfast in the morning was very convenient and delicious. The hotel is conveniently located. I would highly recommend this hotel!

Business Self

8/10

Excellent

05 Dec 2021

Verified traveler

Cleanliness

I believe that staff had not finished cleaning my room when I checked in. Ugh!! I had to request towels (there were none) and remove bar soap from the shower (ick!).

Self

4/10

Poor

27 Dec 2020

Verified traveler

Do not recommend this hotel if you live in North America. This hotel is equivalent to \"Motel 6\"

Leisure Self

6/10

Pleasant

04 Jan 2020

kay

People here don’t smile. It’d take me sometime to think and figure what was good about this hotel. Not bad but not good.

Leisure Self

10/10

Exceptional

20 Dec 2019

Verified traveler

Great hotel with very good vss as live, very good breakfast buffet

Leisure Self

8/10

Excellent

14 Dec 2019

Ahmed

Great and perfect

Great and perfect

Business

4/10

Poor

04 Dec 2019

I stayed in room 604 and the water pressure in the shower area is practically non existent. So if you want to have a good shower at the end of the day, do not stay here. I didn’t bother to ask for another room As I found out about it only when I was ready to take a shower.

Leisure Partner

2/10

Poor

01 Dec 2019

Verified traveler

Felt unsafe, checked out before check out day
and move another Hotel

Leisure Friends

6/10

Pleasant

28 Nov 2019

Moses

The staff was extremely nice. We had an overnight international flight, and they let us check in early to sleep. The property was outdated and could use some deep cleaning.

Leisure Partner

10/10

Exceptional

19 Nov 2019

Ron

Great location near central square. Very filling and varied breakfasts and room similar to Western hotel. Large bath towels. No complaints.

Partner

6/10

Pleasant

18 Nov 2019

Linda

Nice hotel but a few noise and service issues

Nice hotel but very noisy elevators. We even changed rooms but it didn't really help. Had a difficult time getting an itemized copy of my bill...which I still don't think was correct. Unfortunately it seemed difficult to communicate with some of the reception staff. Additionally, we had made arrangements with the hotel for transportation from the airport and it was not provided.

Partner

10/10

Exceptional

06 Nov 2019

Verified traveler

Fantastic position very near the Mohammed 5park. Top place for food and sightseeing - everything is walkable and safe. Excellent - would recommend highly!!

Leisure Partner

8/10

Excellent

25 Oct 2019

Nick

Good location. Friendly helpful staff. A bit noisy but in a convenient central location

Leisure Self

10/10

Exceptional

22 Oct 2019

Verified traveler

clean friendly professional close to the French quarter and stores

Friends

8/10

Excellent

21 Oct 2019

Shahed

Great helpful staff. I had a big room with a balcony. The bed was comfortable. Decently priced. The lobby can be little cleaner.

Leisure Self

8/10

Excellent

20 Oct 2019

Verified traveler

Great location, lots of action at the tram station just around the corner. Hotel is nice but dated. That’s not an issue for me, but the shower head in our bathroom was awful. Just needs replaced from years of hard water buildup. Staff was friendly and helpful. Great WiFi which is a plus. Casablanca is crazy busy, be prepared for an hour + drive just to get out of the city from the hotels downtown location when you leave.

Leisure Partner

8/10

Excellent

19 Oct 2019

Verified traveler

Customer service is lacking!

The receptionists were not very helpful or welcoming.

When asked about hammams, they just showed us a flyer, without any explanation or anything about the prices.

When asked about the price of a taxi to go to the mall, she just said \"taxi meter\". I am not sure why she expects a tourist to be able to pay taxi meter in Casablanca when she works in the tourism industry! Casablanca (Morocco in general) taxis are known to charge their own \"negotiated\" rate -- this is the type of experienced knowledge we'd expect from the hotel receptionist such that we don't get unknowingly ripped off!

Also, another hotel guest in front of us had trouble activating her SIM card. The receptionist told them to go back to the convenience store to do it -- utterly unhelpful especially since any local could help listen to the phone instructions and a convenience store worker is unlikely to have a good enough command of English to help the poor tourist.

Overall, a lot of improvement in customer service is necessary to achieve a truly 4-5 star rating. On the other hand, the hotel is pretty good.

Friends_and_family Friends

6/10

Pleasant

18 Oct 2019

Verified traveler

We lucked out on being welcomed to staff party with live berber musicians while there

Leisure Partner

10/10

Exceptional

02 Oct 2019

Verified traveler

Great stay breakfast was good staff was friendly and helpful central location

Leisure Partner

6/10

Pleasant

01 Oct 2019

PegFL

Nice hotel, good amenities and decent location. What this hotel needs is a staff that cares about service. The front desk staff is rude and downright unhelpful and the wait staff spent more time on their cell phones than serving customers.

Leisure Family

8/10

Excellent

29 Sep 2019

Verified traveler

Well located but the front desk should be able to provide local Maps

Leisure Partner

8/10

Excellent

21 Sep 2019

Verified traveler

Anwar the concierge is wonderful, made my stay in casablanca enjoyable. The hotel should be proud of him

Leisure Self

6/10

Pleasant

12 Jul 2019

saad

A little disappointed with this experience....

The room is comfortable, but the bathroom needs to be improved (water stagnates every time I take a shower or wash my hands).
WiFi quality is VERY POOR!!!
What I ordered for the room service was not exactly what I receive (without any explanation form the reception?!)
The strange this is I had to pay all the booked days at the checking??!!
A lot of noise even if my room is not located in the main facade.

8/10

Excellent

08 Jul 2019

Verified traveler

Staff perfect! Hotel clean and in downtown Casa, I recommend!

Family

8/10

Excellent

26 May 2019

Peter

Quiet, safe, comfortable. Good bed. Good climate control.

Leisure Partner

10/10

Exceptional

15 Apr 2019

Visi&George

Staff: Fatima. Excellent!! She was SO welcoming and nice. Made our stay memorable.
Need bigger safes in room. Lighting system needs simplicity.

Business_and_leisure

8/10

Excellent

11 Apr 2019

Elizabeth

Good location great shower

Very convenient to downtown. Great patisserie across the street. Food in hotel is disappointing

2/10

Poor

05 Apr 2019

Verified traveler

Room was dirty, used tissues and band-aids on the flow. Hotel had no hot water at all.

Business Self

6/10

Pleasant

08 Mar 2019

Bailry

Pros - This hotel was very clean and modern. Check in was easy and quick and the doorman helped us get taxis during our stay as we had a bit of a language barrier
Cons - This hotel has almost no sound proofing from either outside or from the hallways. This may be typical for all Morocco but it made sleeping really difficult as you vould here every horn and bird and conversation that happened on the street below.

Leisure

8/10

Excellent

14 Feb 2019

Steve

modern hotel with clean spacious rooms

The Kenzi Basma is an 8-story modern hotel with clean spacious rooms, 24-HR front desk, high-speed Internet connection, a formal on-site restaurant, a doorman for security, and 3 banks of elevators. Our 7th floor unit had a view of the Grand Mosque. Within 7 minutes walk to the Medina. Previous reviews complained about the room safe and the WiFi connection. We initially had problems, too, but the front desk staff showed us what WE were doing incorrectly and all problems were resolved. For example, the heating/cooling remote control must be detached from its wall holster and pointed at the wall unit. Wonderful French pastry shop on the corner nearest the hotel. NOTE: take a taxi from the train station. (Two stations which both connect to the airport. Casa Port is much closer to the hotel. Always try to get a metered taxi but Casablanca taxi drivers are notorious for charging outrageous fees to tourists. Our first night we paid the equivalent of $10 for what should have been a $2 trip. But it was midnight when we arrived at the train station and we didn't know where we needed to go to get to the hotel.) Final tip: always get your Moroccan currency at an ATM, not a currency exchange.

Partner

2/10

Poor

04 Dec 2018

Debbie-Joy

kenzi basma Casablanca

The shower had very little water pressure hard bed breakfast we were given one butter the roti was stale toast bread not edible had the dinner the night before was horrible not worth the money felt very uncomfortable in the area would advice not to stay there

Partner

4/10

Poor

27 Nov 2018

Verified traveler

There is very little to like about this property, with the possible exception that it is only a 10 minute walk to the medina. The rooms are small, uncomfortable and every piece of furniture and carpet could stand a strong cleaning. The staff are remarkably unhelpful. For the money, go elsewhere.

10/10

Exceptional

18 Nov 2018

Clare

Helful Staff

The staff were very helpful

Partner

8/10

Excellent

18 Nov 2018

RAVIT

המלון מעט מיושן ארוחת בוקר ביום בראשון לשהיה שלנו הייתה מביישת, ביום השני כבר הרבה יותר טובה. מיקום מעולה, מלוןם מיושן מעט ודרוש ניקיון של השטיחים

Family

10/10

Exceptional

16 Nov 2018

Alexander

Nice hotel in a great area

Very nice hotel in a very convenient location. We enjoyed our 1 night there. Would've definitely stayed longer, but had to go to another city. Stuff is very polite. Hotel is 2min from the medina. Not noisy. Has hot water.

Partner

8/10

Excellent

10 Nov 2018

RAVIT

מלון נחמד מאוד

Family

10/10

Exceptional

07 Nov 2018

Robyn

Very nice hotel highly recommend for comfort and position.

10/10

Exceptional

23 Oct 2018

Carol

On Tuesday through Saturday a Moroccan band with a female vocalist perform with no cover. They are outstanding, one of the best I’ve ever heard. And at the same time a large screen in the restaurant/bar has a very interesting and fun subtitled film on Burning Man playing. Good drinks. Excellent, lively evening w/o even leaving the hotel.

8/10

Excellent

13 Oct 2018

Check in was smooth. Credit card machine was not working and they were amazed we did not want to pay in cash. They Finally got the machine to work. No bottled water except from mini bar. The taxi they called for us was from one of many off the street, and since it had no meter we were left to negotiate a price.

10/10

Exceptional

06 Oct 2018

Kamal

Great location. Very clean and comfortable room. Great food at the ground level restaurant and the staff are extremely nice. Most enjoyable few days in Casa! Thank you all, I will be back soon!

2/10

Poor

06 Oct 2018

James

Avoid this hotel! Go to Odyssee instead!

We booked for 2 nights and FULLY PAID at the time of booking. Unfortunately, our plane was delayed so we missed the first night of our stay. We informed the hotel via the emails listed on their official website.
When we arrived the next day, we were told because we were a \"no show\" they had booked over our FULLY PAID reservation. They claimed not to receive my emails. So they were transferring us to another equivalent hotel (actually, Odyssee was MUCH BETTER).
The taxi they put us in took us to the WRONG address. Bear in mind, we had just landed and had no maps, no internet, and at this point they hadn't even told us WHICH hotel we were meant to be at. It took about four hours to find the right hotel by asking favours of other hotels in the area to help, then making dangerous busy road crossings with luggage. Odyssee was excellent - if you're reading this, book them instead, TRUST ME.
Kenzi Basma did not pay for the hotel stay at Odyssee and we had to pay out of pocket again. They then refused to refund our stay for our paid booking with them, and also refused to refund the Odyssee stay. They pocketed our $300 and didn't give any service!
We complained to hotels.com and Kenzi Basma LIED on three occasions:
1) They said we were a \"no show\" which was not true as we communicated with them
2) They said they paid for Odyssee which was not true
3) They said they took us to Odyssee which was not true, we were dropped off at the wrong place
Now disputing credit card charges

Partner

10/10

Exceptional

04 Oct 2018

Carol

Although breakfast is not included in the room rate, it is well worth the price. It is the best breakfast I’ve had: probably 30 different dishes, both traditional Moroccan specialties and Western breakfast foods, all fresh and beautifully prepared.
In addition to this, I appreciated the deluxe bathrobe, the beautifully designed, immaculate bathroom and the courtesy of the staff.

6/10

Pleasant

27 Sep 2018

Verified traveler

They were painting the outside of the building. Very dusty and the smell of paint. The room could in updated a little.

8/10

Excellent

10 Sep 2018

WILLIAM

Welcoming and helpful for tired travelers

Arrived early in morning and hotel provided early early check in so we could rest and freshen up. After using room for about three hours, they then provided a much appreciated upgraded to brighter higher room with views.

Partner

8/10

Excellent

20 Aug 2018

Josée

Close to Casa Port and old medina, and walkable to Hassan II Mosque

10/10

Exceptional

12 Aug 2018

Mohd

Wonderful

Pleasant stay

6/10

Pleasant

09 Aug 2018

Verified traveler

Details

This hotel should be awesome; however, it's not because they miss the little things. They give out rooms before they are completely ready. One of our rooms didn't have towels and it was more hassle than I prefer on order to get some. Room service was quick but food needs salt and pepper. Great location but its currently doing construction outside.

Friends

4/10

Poor

30 Jul 2018

Mohammed

Not so good of a hotel! An embarrassing hotel!!!

Absolutely not so good! The front desk wants to know, if my wife and I are married, or not. I said we were, but the receptionist insisted on seeing our marriage license, luckily I had it in my suitcase, so I showed it to them, then she said, she wants to make a photocopy of it. What an embarrassing moment that was!!! I had no choice, but allowed her to do so.
The room was so dirty, that my wife almost stepped on a nidle that was on the unvaccinated floor. As I checked the bathroom, I noticed that, it was only a half a roll of toilet paper in it, so when I asked the front desk for another roll of paper, he said that, I can call them, when the half roll is finished. I was very embarrassed to go through the details with him.
I will not go back to Kenzi Basma Hotel, nor will I recommend it to my family and friends.

Family

8/10

Excellent

28 Jul 2018

Verified traveler

Nice hotel and good breakfast, however not much pressure in the shower.

10/10

Exceptional

26 Jul 2018

Santiago

Nice hotel, all good. Room service very good, breakfast good, the ladies in the front desk, Amazing

10/10

Exceptional

11 Jul 2018

Santiago

Best hotel in this area at this price range

I recommend this hotel; I had some difficulties at the beginning but the staff was able to resolve them effectively and efficiently. If you seek for help or suggestion, Frontdesk is your place to go, very caring staff. Will stay here everytime I am in Casablanca.

8/10

Excellent

24 May 2018

mikee

Nice location big rooms but breakfast was not so good.

8/10

Excellent

15 May 2018

Elle

reception staff are the rudest most unhelpful reception staff I have encountered - terrible first impression of the hotel; what a shame. Otherwise decent hotel but I doubt I would return because of the reception staff.

8/10

Excellent

07 May 2018

Kenneth

We had two stays: 1-night and then after 5 days, 3-nights. The first experience was awful: electric lock to outer door worked very badly; safe in room didn't lock; door lock to terrace didn't work. Second, stay, they gave us a free upgrade -- suite; everything worked beautifully. Throughout it all, staff was warm, friendly, and courteous. They need to work on consistency; but when they're good they're very good; when bad....