Name: Sofitel Casablanca Tour Blanche
Address: Rue Sidi Belyout, Casablanca, 20190, MA

6/10

Pleasant

02 Aug 2026

Abdulrahman Mohamed A.

Room AC not working. Elevator frequently out of order.

8/10

Excellent

01 Aug 2026

ISLAM

It’s okay

8/10

Excellent

18 Jul 2026

Anna

Overall nice place with good Restaraunt and breakfast. Staff not as warm as everywhere else I experienced in Morocco but they were helpful. Bathroom not as clean as it could be.

Partner

10/10

Exceptional

28 Jun 2026

Amoussa

Good

Partner

10/10

Exceptional

26 May 2026

Bishop

Property was very clean and organized. The staff were very friendly and helpful with everything me and my wife needed.

Partner

10/10

Exceptional

24 May 2026

Anamaria Bianca

Excellent staff! Very helpful! Answered all our needs! Scheduled

6/10

Pleasant

09 May 2026

MOHAMED BELLO

Room not what you see on the pictures…

Business

8/10

Excellent

30 Apr 2026

RAJESH BABU

I have requested multiple times to change my room and asked for an upgrade, being a platinum member with Expedia , they haven’t responded as per expectations.
Which is very strange, please teach your staff the basics of how to deal with customers first.
This is so disappointing.

Self

10/10

Exceptional

28 Apr 2026

Meryem

Great experience

10/10

Exceptional

19 Apr 2026

Raveen

Lovely location. Grand old hotel.
Great reception & staff : Khalil especially at concierge desk.

10/10

Exceptional

11 Apr 2026

Gilles

All good

Partner

8/10

Excellent

09 Apr 2026

Mariyah

Lovely hotel and great location. The only thing I would suggest is having a bigger breakfast area which would make the service more efficent

Family

6/10

Pleasant

20 Feb 2026

Stephen

Arrived approximately 2:50 pm Monday, February 16, 2026. Doormen pleasantly greeted us upon arrival, assisted with luggage and directed us to reception area. Numerous guests sitting, waiting, several employees seemingly feigning activity, not attending to anyone, nor acknowledging our presence. Awkwardly stood in middle of the small reception area waiting for direction. Eventually, I politely asked if we needed to wait to check in and received no other response than \"Passport please\". Check in was methodical, without pleasantries. Another guest was trying to interrupt our receptionist as she was concerned her passport had not been returned to her. Our receptionist spoke to her with less courtesy than I would have expected that she did not have her passport and it was another colleague who had taken it from her. Room condition was extremely disappointing. \"Filthy\" is not an exaggeration, stains on carpet, couch, bedding (hair on pillow), poor condition, dated, in need of a refurbishment or a deep, deep clean. If this hotel had a \"heyday\", it must have been long ago. Breakfast room service was timely and good value. Dinner was expensive and poor quality, although service was extremely attentive and personable (great personal conversation). Interactions with doormen were always pleasant and personable when exiting and entering the hotel. Check out was smooth and pleasant. Overall, stay was terribly disappointing due to condition of the hotel and lack of value for money.

Friends_and_family Family

4/10

Poor

26 Jan 2026

bryan

everything went well till we find live cockroaches under our bed, also were running around over my kids.. when I called the receptionist, they had no sense of urgency. My kids were so very scared. we packed up super early and left the hotel. definitely not the best experience

10/10

Exceptional

26 Jan 2026

Barbara

Everything, the room, the bathroom, the view…it’s a beautiful hotel and we had a great time.

Partner

10/10

Exceptional

30 Dec 2025

Paramjit

Great hotel all staff are amazing and helpful and polite. Hotel is in a great location too highly recommended and would be coming back again to stay.

10/10

Exceptional

26 Dec 2025

Soren

Elegant, clean, great location, helpful and kind staff, great breakfast

Leisure Friends

10/10

Exceptional

24 Dec 2025

bin

Love the breakfast even it’s not free.

Partner

2/10

Poor

03 Dec 2025

Anum

We had the worst experience at Sofitel Casablanca Tour Blanche booked via Expedia. This stay represented the final days of my honeymoon, and the experience was profoundly disappointing and distressing.

Below is a full account of what occurred:

1. Upon Arrival – No Assistance With Luggage

When my husband and I arrived for the final portion of our honeymoon, no staff helped us with our bags. For a hotel that claims 5-star status, this was an alarming first impression.

2. Room Condition – Stained Carpets, Furniture, and Sheets

The “premier room” we were assigned was in unacceptable condition:

The carpets and couch were visibly stained and dirty.

The bed sheets also had stains and were missing the proper top sheet.

Even after requesting fresh linens, we were never provided with a full proper set.

3. Housekeeping – Significant Neglect

Throughout our 3-night stay, housekeeping did not properly clean the room. They merely made the bed and ignored other basic tasks:

Dirty spoons remained in the room for three days. Also the room smelled horrible it was very poorly ventilated.

We ran out of toilet paper—further evidence the room was not being checked or replenished.

Used towels were folded and put back instead of replaced. I had to call the front desk three times just to receive clean towels, which is astonishing for any hotel, let alone a Sofitel.

4. Spa & Facilities – Poor Service and Staff Attitude

When I attempted to use the sauna at the pool, I was told it was brok

Leisure Partner

10/10

Exceptional

30 Nov 2025

Peter

Staff were amazing

Business Partner

10/10

Exceptional

24 Nov 2025

Mohamad amin

All perfect

6/10

Pleasant

22 Nov 2025

Shazia

Sofitel, price in comparison to the UK and UAE
Room was very dirty, carpets, sofa were stained and very old. Room smelt damp and dirty. Room service was very prompt, but they literally gave you what you asked for. Change tea cups, they sent 1, asked for teaspoons, they sent 1, asked for slippers, sent 1.
Bathrooms were so old. Ceiling near entrance door to the room crumbled every time you opened the doors. The hotel supposedly is going through a renovation! I didn’t see this. I was glad to return home

Leisure Partner

10/10

Exceptional

22 Nov 2025

Jolanda

All in all just perfect!

Partner

10/10

Exceptional

21 Nov 2025

Andreas

Modern, elegant, great staff, very helpful

10/10

Exceptional

04 Nov 2025

Ana

The staff was super nice . The room spacious and very clean . A sunrise view that was breathtaking .
We had dinner at the Japanese restaurant : fantastic !
The room design is a little strange and as big as the room is , the space is not well used .

Business Partner

2/10

Poor

01 Oct 2025

MA BELINDA LEE

I had a most terrible experience at Sofitel Casablanca Tour Blanche. The room they gave me smelled like mold. It did not have the soap, shampoo, thats normally in the shower. The shower wasnt also working well. The room was very dark with the changing area not at all lit. The coffee maker and the cups were dirty and I was given only 1 coffee pod.
Then when I checked out of my room,
I asked someone to help me with my bags. And asked Reception to get me a taxi to go to my next destination. They got me a taxi but did not put my bags in it. I only found out my bags werent in the taxi when i got to my destination!
After, I called them to ask where my bags were! They said they will send a shuttle to meet me and give me my bags. Apparently, they hired another taxi to do the job! And then the driver asked me to pay him! Again! So I had to pay for taxi service twice!!
Because of this, i was late to go to Marrakesh. The experience left me speechless!

Self

10/10

Exceptional

28 Sep 2025

Manal

Staff was nice

10/10

Exceptional

18 Sep 2025

Shanthar

Gff

2/10

Poor

08 Jul 2025

Vanessa

I had high hopes for the Sofitel brand, but my recent stay was nothing short of unpleasant. From the moment I stepped into the room, I was greeted by a suffocating musty odor—an overpowering smell of mildew that lingered and made the space feel damp and uninviting.

The room itself was far from clean. There were gnats and moths flying around, creating an unsettling atmosphere. I found dirty hair not only on the floor but also left in the shower, clearly untouched by housekeeping. The beds were deeply uncomfortable and did little to offer rest after a long day of travel.

It’s genuinely shocking to encounter such poor standards from a hotel known for luxury. A thorough overhaul of cleanliness, maintenance, and air quality is long overdue. Until then, I would strongly advise looking elsewhere.

6/10

Pleasant

28 Jun 2025

Tracy

The air-conditioning in the room was insufficient for the room. Maintenance came twice but was unable to lower the temperature.

Leisure Friends

6/10

Pleasant

07 May 2025

Verified traveler

Room needs remodeled- in poor condition, rooftop was under maintenance so not even open

Business

8/10

Excellent

22 Apr 2025

sreekanth

Great location

8/10

Excellent

20 Apr 2025

Christine

Fine for a 3 or 4 star hotel

Dated. Horrible service, so many staff members running around aimlessly and not helping guests. Everyone (including us) had false charges on our bill that took forever to get corrected.

Friends_and_family Family

4/10

Poor

13 Mar 2025

Yashar

When you book a room at a \"5-star Sofitel hotel\" you expect certain standards. None of mine were met. The property is very run down. Every part of the rooms are dented, chipped, water damaged, have mould and rusted. This hotel is at bed a 3-star.

Staff are friendly and try their best to make up for the property.

Restaurant food is bad and again not up to par.

I would never step back in there, unless they renovate the building top down!

Leisure Family_with_children

4/10

Poor

07 Mar 2025

Natalie

Checked out after 1 night of a 6-night stay. Room was dirty and stank like mold. Hallway had a strange smell, too. Furniture in the room and the lobby was tired. Bar and restaurant were both closed for remodeling so you eat in the ballroom. I was served a drink with a dead bug in it and a staff member tried to blame it on flies in the ballroom (there were none - also, why would there be flies in the ballroom of a five-star hotel). Most of the staff was friendly and courteous. The view from the room was really nice.
Definitely not a five-star hotel. Maybe 3.

Leisure Partner

10/10

Exceptional

15 Feb 2025

Regina

Wonderful experience. The staff treated me like royalty!!

Leisure

8/10

Excellent

24 Jan 2025

Aira

Comfortable stay

4/10

Poor

24 Jan 2025

Verified traveler

Manage your expectations

The only upside is a location. Other than that, no reason to return. Definitely not a five star hotel like other Sofitels I’ve stayed.

Business

2/10

Poor

11 Jan 2025

Anna

Disgusting

The hotel is old and unkempt
The view from the windows is terrible
Conferences, food, and advertising posters were organized in the lobby, where guests arrive with suitcases.
Rude concierge
Tasteless and expensive food

Leisure Self

6/10

Pleasant

06 Jan 2025

ann

The room was clean but not in great condition ie you could not properly close the toilet room, you could not easily lock the room door. It does not feel like a Sofitel, but a 3 star hotel. The staff are wonderful, food is great, just not up to par. Further the entrance is at the side because they are renovating the front

6/10

Pleasant

02 Jan 2025

Kamal

This hotel was not on par with other Sofitel hotels we’ve been to. There was a big stain on the couch in our room and the sheets smelled badly like they had been left wet too long. The room and carpets are dated and this doesn’t give the impression of a 4-star hotel. The pool was also not great, many of the lights in the pool area were out leading it to be quite dark.

Leisure Partner

6/10

Pleasant

21 Dec 2024

Mark

bed linens smelled like a goat.

Family

8/10

Excellent

20 Dec 2024

KALUKUMARA

Excellent staff, central location. Dinning and shopping easy walking distance. Dirty shower.

Leisure Partner

4/10

Poor

15 Dec 2024

mohammed

Nothing really that I liked

2/10

Poor

14 Dec 2024

Jean

I checked in with my wife and 8 month old daughter; we reached after a long day of travel; and slept exhausted, then at 8 pm we were surprised with one guy opening the door while we were sleeping! Then got surprised we were in and said do you need anything? We complained to reception and they defended saying you didnt put do not disturb on the door and he knocked and you didnt amswer.. room service 3 hours after checkin? Room service at night? At least to me this is a first. Highly non recomended we will checkout first thing in the morning and never back again.

10/10

Exceptional

25 Nov 2024

SHEILA ZHINOOS

The best hotel with friendly staff, gorgeous mini suite, and a great restaurant at my Morocco visit. I highly recommend this hotel.

Leisure

4/10

Poor

13 Nov 2024

Gurusiddappa

Property did not have the workout area all the time they told it was under maintenance and they referred to neighbors workout place they had the same issue. I will not recommend to high level customers to this property

Leisure Family

4/10

Poor

11 Nov 2024

martheswaran

Poor front desk service

The hotel is 60 years old. The carpets and fixtures in the room can better. It is not a 5 start as you see on hotels.com or expedia. The gym was closed for the whole 5 days we stayed and front desk did not know about it. There were 6 front desk people (morning and night) and they all gave different information. No refunds, cannot cancel and the manager is no where to be found.They did not allow us to cancel and no refund. On the last day when we were about to leave, they are offering a free breakfast. We were very dissapointed with the service. For the same price, Marriott had a better place and it is just 300 meters away.

Partner

6/10

Pleasant

19 Oct 2024

Gene

Old, run down property that desperately needs upgrade.

Leisure Partner

8/10

Excellent

18 Oct 2024

Antonia

:) Central Location

Lovely central location, good eager service, pretty view from bedroom, filling breakfast but hotel itself is in need of renovation, updating and modernizing and better lighting. Room lights, walls, flooring, bed mattress, bathroom…all challenging for elderly tourists. Pool was warm and good for lap swimming.
We will return because the staff was great! Very welcoming

Partner

8/10

Excellent

15 Oct 2024

Mohammed

F&B was great but room condition and cleanliness is big issue - I wouldn’t pay that kind of money for Sofitel to be able n that condition - better speed up the renovation otherwise you will lose regular customers like us

10/10

Exceptional

14 Oct 2024

Laila

We enjoyed stay in this hotel , very Nice and kind staff, special thanks to Sara from front desk she was very helpful and kind .

Leisure Partner

10/10

Exceptional

28 Sep 2024

Hanish

It's an older hotel and not the cleanest. But the staff is great and the restaurant is very good

Leisure

6/10

Pleasant

24 Sep 2024

Altug

Old property, set expectations accordingly. Staff very friendly and fourthcoming. But the smell of the AC was very unpleasant.

6/10

Pleasant

24 Sep 2024

Altug

Property is old, set your expectations accordingly. AC causing a mold smell in the building.

Business_and_leisure Friends

10/10

Exceptional

18 Sep 2024

Adrian

Good location. Unobstructed views of the Hassan ii mosque

Leisure Partner

10/10

Exceptional

17 Sep 2024

Basima

The Sofitel staff were extremely welcoming.
Casablanca Morocco, Sofitel Tour Blanche

My wife and I just concluded a 8 days trip to Casablanca where we stayed at the Sofitel Tour Blanche.
Our positive experience started a couple of weeks ahead of our arrival where I worked with Mr Jawad to develop our local itinerary to include using the hotel taxi to pick us and drop us off to the airport.
Our stay was wonderful, the whole Sofitel staff made us feel at home. Mr Abdel Rahim was super helpful arranging our restaurant reservations and giving us tips on using local taxis. In fact I would not be exaggerating to say that all the staff we encountered carried a welcoming smile and addressed us by name.

The Sofitel team arranged a one day trip to Marrakech with the hotel taxi. The driver, Mr Hakim, was extremely knowledgeable and helpful. Besides speaking multiple languages, his knowledge of the area is impressive and his command of the history of Morocco was enriching.
My wife and I are seasoned travelers and have been to Asia pacific, Europe, South America and the Middle East. I would be only fare to rate the Sofitel team at 10/10.
Thank you Sofitel team you are Mizian.

Leisure Partner

10/10

Exceptional

16 Sep 2024

Emma

Good

Business_and_leisure Self

6/10

Pleasant

14 Aug 2024

Graeme

It’s in a good position. I walked everywhere.

Leisure

8/10

Excellent

14 Jul 2024

Kristjan

Very close to railway station. Good breakfast and view from outside top floor.

Leisure Self

6/10

Pleasant

13 Jul 2024

Eric

Not a typical Sofitel experience

There was a bad smell in the room that didn’t go away despite housekeeping’s use of scent spray. The room was very hot and humid with air conditioning full on

Self

8/10

Excellent

26 Jun 2024

Eva

Very good

Very Good price value

Business

8/10

Excellent

25 Jun 2024

Robert

Near the port and train station is walking distance to Ricks Cafe. Breakfast is fabulous and the staff are super

Business_and_leisure Partner

6/10

Pleasant

23 Jun 2024

hessamadin

The stuff we’re not friendly, the guy in breakfast asking you ten times about you’re room number every day, they don’t speak a word of English, the spa stuff were trouble, she said they have time for massage when she say my girlfriend she said no no, we are fully booked all this week, when I asked the receptionist they said they are always available because the hotel is empty now. So totally disappointed

Business Partner

6/10

Pleasant

01 Jun 2024

Kevin

It is a pretty dated property. Location is reasonable. In trying to keep the French vibe, the doors etc. Seem from a bygone era with substantial wear and tear, particularly the toilet door. Newer properties in the area might be worth checking out.

Leisure Family

6/10

Pleasant

21 May 2024

Sophie

Good location but the room wasn’t clean.

Leisure

6/10

Pleasant

19 May 2024

donald

2 star - hotel

The hotel seems run down and dirty. Both restaurants were closed. My room refrigerator was broke when arrived but replaced. I air-conditioning did not keep the room cool.

Business

10/10

Exceptional

13 May 2024

Anh

The property is a bit dated and need some minor upkeeps. It is convenient to transportation and train station. Close to a few great restaurant like Rick's cafe, la Sqala and Da Dada.

Leisure Family

8/10

Excellent

13 May 2024

Neeki

Great room, clean bathroom, nice location, walkable.

Leisure Self

10/10

Exceptional

10 May 2024

MUHAMMAD

Great vibe at restaurant.

Family

10/10

Exceptional

23 Apr 2024

Juliet

We stayed twice during our trio through Morocco. Was convenient and comfortable. Concierge was excellent

Leisure

8/10

Excellent

04 Apr 2024

John

Wonderful room. Gorgeous view. But for the money, a continental breakfast should have been included.

Leisure Friends

6/10

Pleasant

10 Feb 2024

Meftuni

Eh

I expected much better experience but I didn’t get what I paid for

Business

2/10

Poor

04 Jan 2024

Wahab

The property needs a complete renovation.

8/10

Excellent

28 Dec 2023

Xue

Super service and hospitality

When we arrived in the evening of Dec. 27th, my friend realized that she left her phone in the taxi. The staff at reception, the concierge and at the front door immediately asked for details and tried to find ways to recover the phone. Within 5 minutes, they identified the driver and called him to come back to the hotel to return the phone. We are very grateful to the friendly and very helpful staff, who saved our day.

Friends_and_family Friends

8/10

Excellent

13 Nov 2023

Alissa

I’ve stayed at the Sofitel a few times now. I love the rooms, the layout and amenities, and the restaurant -particularly for dinner -is first class. However, the hotel is older and each room I stayed in had some minor problems - broken wall panels, broken sinks, mysterious dripping- that just come from age. If this kind of thing bothers you, stay at a newer hotel.

Leisure Self

10/10

Exceptional

12 Nov 2023

Thomas

Very professional staff, room was nice. I only overnight-ed. wish i could have stayed longer

Business_and_leisure Self

8/10

Excellent

02 Oct 2023

Marvin

Nice, clean efficient. Room amenities need upgrading

8/10

Excellent

01 Oct 2023

Omar

One night at Casablanca waiting for my flight.

I requested a wake-up call, which never happened. This is unacceptable for a hotel that wants to be a 5 stars.

Friends_and_family Friends

8/10

Excellent

04 Aug 2023

Emmanuel

Nice staff, clean, comfortable and secure.
The following staff were excellent in their service:
Mr. Camara (restaurant)
Ms. Hajar (restaurant)
Mr. Abrahim (concierge)

Leisure Family

2/10

Poor

04 Jul 2023

STEVE

Dirty, smelly rooms

Leisure Family

2/10

Poor

30 Jun 2023

karim

i did not like any thing about this property, breakfast was like a three star hotel . SPA was always closed and you had to call to have the facility to turn on , broken faucet and no drain in the shower was bad in SPA..
i would rate this hotel max 3.5 star not 5 star and do not recommend at all .

10/10

Exceptional

30 Jun 2023

Anthony

Lovely staff,

Leisure Family

6/10

Pleasant

24 Jun 2023

Maltin

Good location at the edge of Medina.
The staff is friendly. Breakfast is average for the cost. Dinner is of good quality. Somewhat expensive, the restaurant is basically an extension of the lobby.
Great views from the high-up floors. Very easy to get a taxi cab.
Security personnel totally irrational. A friend of mine with an extended stay due to a later flight needed help with luggage packing, but his other friend who checked out a couple of hours earlier was not allowed to come up inside for a few more moments to assist with the packing of the souvenirs. The whole thing left a sour taste.

Business_and_leisure Friends

8/10

Excellent

23 May 2023

Michael Patrick

The staff were helpful.

Leisure Partner

10/10

Exceptional

09 Mar 2023

Christopher

Excellent stay made better by a very attentive and friendly staff. Will definitely stay here again.

Leisure Partner

8/10

Excellent

08 Feb 2023

Verified traveler

Great location, wonderful staff.

Location was great for seeing the sites and finding places to eat. Staff was wonderful, true Moroccan hospitality. Room could use a renovation, particularly bathroom fixtures.

Partner

10/10

Exceptional

19 Jan 2023

SRINIVASAN

Excellent staff, very courteous, great location

Business_and_leisure Family

4/10

Poor

06 Dec 2022

Martine

Hotel is under renovations and I got an I renovated room. The decor wasn’t bad. The room smelled like humidity and towels were tired. The bed felt like it was sinking. Restaurant food was excellent and public spaces were nice. Area is not very nice and would never stay there again

Business Self

6/10

Pleasant

28 Oct 2022

Muath

Old hotel, needs extensive renovation. The view is outstanding.

Leisure Friends

4/10

Poor

10 Oct 2022

AMMAR AHMED

Stay Somewhere Else

Sofitel brand is deteriorating so fast that staying there is like residing in the ghetto. Everything in the hotel is deteriorating and overused. From the mattress to sofa to the color on the wall, let alone the air condition. Very an unhealthy environment to live in. It’s not worth it. I strongly recommend staying in a three stars hotels rather than staying here or in any other Sofitel in Morocco.

Partner

10/10

Exceptional

08 Oct 2022

Denise

Sofitel Casablanca Tour Blanche

Very nice, clean hotel in the heart of the city. We were upgraded to a very nice large room with all the extras.

Partner

10/10

Exceptional

03 Oct 2022

Denise

Staff was fantastic!!

Leisure Partner

4/10

Poor

03 Oct 2022

Jane

A great location with beautiful view of the Mosque. Our room was not great. Only cold water for showers and the bathroom door handle was broken that lent to being locked in the bathroom. We had a short stay and no time in the morning to ask for the water to be fixed. They were kind enough to give a partial refund.

Leisure Partner

2/10

Poor

10 Sep 2022

Isabel Cristina

Casablanca/Sofitel Hotel

So we arrived at 5pm and the room was still not ready, it seem like a big mystery. Finally, we got a room with no working air conditioning, bed most uneven, uncomfortable the cleaning in this property is very poor definitely nothing compared to any other hotels i’ve been. We would like our money refunded and we were not able to sleep for the one night we were here, hot,
muggy and dirty. The people are nice and they try so it is obviously a management problem.

Partner

8/10

Excellent

15 Jun 2022

AlAnoud

I like spa service,I don’t like breakfast and food they serve
Hotel service deserves 4 star

Leisure Family

2/10

Poor

14 Jun 2022

A. Suliman

The shower was leaking. There was a loud noice coming from the bathroom. I called the front desk and they did not do anything to fix it. The repair man who came said the noice is coming from the shower above my room. :). The room was not clean and very old. The towels are quite old and yellowish.

Business Family

4/10

Poor

23 May 2022

Resad

The location is fine but the hotel is dilapidated and in need of upgrading. The bed was
Very uncomfortable.

10/10

Exceptional

22 May 2022

Kent

Great Hotel - service staff was excellent, nice room.

8/10