Kyriad Résidence Casablanca Centre Ville

Morocco , Casablanca
Casablanca, Angle BD. Mohammed V et Rue Laon
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75 reviews shown

2/10

Poor

09 Nov 2025

Gabriel

Staff, rude, unhelpful and disrespectful.
Room, extremely loud and dirty. AC doesn’t work
No amenities and the building hallway’s walls with holes, destroyed and the carpet was filthy dirty

Leisure Self

6/10

Pleasant

14 Oct 2025

Mohamed Hassan

During my 15-day stay, I noticed that the breakfast selection remained exactly the same each morning. While the food was satisfactory, a rotating menu would greatly enhance the experience for longer-term guests.

I also wanted to mention that the first room assigned had an issue with mold. I greatly appreciate the prompt action of your staff in moving me quickly to a different room.

The underground parking was convenient and easily accessible, though it was a bit tight. Overall, it was a good feature.

4/10

Poor

19 Sep 2025

Jamal

At the time of our arrival (around 7 PM), there was 3 parties waiting to check-in with only one attendant available at the front desk. It took much too long for the process. Other people behind us tried to jump the line. We given a room on the 5th level. When we got to our floor, there were no corresponding numbers on the walls to direct us to our room. We had to search several lanes till we found it in the connected building. Our room was dirty. There were tiny spiders and ants in the kitchen area. There were no towels at all and the windows were dirty. We went downstairs to the reception and asked for another room. We were given a second \"upgraded\" room. It turned out to be the same, but without the ants and spiders.
Breakfast was lousy. At 10 AM, everything was cut off, including a second cup of coffee. The cups, machines and everything was removed. Imagine walking in at 9:59 AM

Partner

6/10

Pleasant

13 Sep 2025

Mariama

The service was very poor, they closed main lobby entrance without notifying. There was no one to assist with luggage. I booked a suite just comfort and quiet but that was not the case. I insist on receptionist to put me somewhere quiet and reply yes but still put me on the 2th floor and my window next to the dumpster and incoming traffic.

Leisure Self

8/10

Excellent

15 Aug 2025

Susanna

Everything was okay except the AC didn’t work. It was so hot in the room..

Leisure Self

8/10

Excellent

30 Jul 2025

Dennis

Staff was very nice

Business_and_leisure Self

2/10

Poor

24 Apr 2025

Samantha

Dirty, avoid this hotel. They offered to find another room for us, but if you cannot clean my original room, I do not trust that you can clean any room.
We immediately left to a different hotel.
They refused a refund, and did not answer Expedia when they tried on my behalf.

Also there was a group of large flies as soon as the elevator opened to the 5th floor. Downstairs I understand because the door is constantly opened. But upstairs?

It was incredibly difficult getting a cab outside, I ended up using the Careem app.

Leisure Family

10/10

Exceptional

05 Apr 2025

Lynn

The staff are amazing and so helpful to the people there especially us who have language barriers The bartenders were amazing as well

Leisure Family

8/10

Excellent

14 Feb 2025

Ren

The rooms are large. Waking distance to the Old Medina. The Front Desk female staff would speak to each other and not acknowledge you. The Front Desk oversees two hotels. I informed the staff which hotel I booked and could not find my reservation. I reminded her again and she found my reservation. I told her that I was joining a group on the second day so I wanted the same room and key. Unfortunately, she did not follow through on my request. It was a little hassle the next day when my key would not work. Only the male Front Desk staff was friendly and helpful.

Leisure Self

10/10

Exceptional

25 Nov 2024

Franklin

The property is really 5x. i will be happy to return back if not for the staff. the receptionist rude attitude on welcoming guests. Insisting one must wait for 3pm before one could be checked-in not considering the number of hours it took you to get there on flight. But overall the facility is exceptionally wonderful

Leisure Self

10/10

Exceptional

22 Jul 2024

Badr Eddine

Good

Business

10/10

Exceptional

24 Feb 2024

monica

Great stay, great food.

Leisure

4/10

Poor

10 Jan 2024

Brent

Leisure Family

2/10

Poor

30 Dec 2023

Hasan

Not recommended

Be aware that they turn the air conditioner to a heater in winter and an air conditioner in summer so we didn't stay the whole reserved nights because we couldn't sleep and we can’t open the windows because of the noises outside and its can’t be opened all the way.
The size of the room was good. The bathroom wasn’t cleaned perfectly. We found an insect in the kitchen’s drawer.

Friends_and_family Family

10/10

Exceptional

07 Dec 2023

Evgenia

Nice location, access to a tram, 20 minute walk to the medina and fish market. Recommend for a few nights stop

Leisure Family

6/10

Pleasant

06 Nov 2023

Mohamed Taoufik

Customer service & Morocco is an oxymoron

Business_and_leisure Self

10/10

Exceptional

24 Oct 2023

Assalas

I had a great stay in October 2023

6/10

Pleasant

19 Oct 2023

Michelle

Staff were very friendly. Breakfast not included and in a dirty area of the city. Small rooms.

Leisure Family

10/10

Exceptional

23 Sep 2023

Verified traveler

Great value. Very good location. Feels new.

Great hotel for the price. Feels new and fresh. The area also feels nice.

Friends_and_family Friends

10/10

Exceptional

11 Jul 2023

Tarik

Very pleasant stay

The staff was very kind and keen to help.
Very friendly and responsive.
Thanks

Friends_and_family Family

6/10

Pleasant

03 Jul 2023

Farzaneh

The service really needs a little more attention. Our room didn’t have soap and shampoo. We called 3 times to get some and finally was told to come down and get it ourselves. The door to the hotel we booked was closed when we arrived with a sign saying check in at another hotel. It didn’t say where the other hotel is and being in a different country our phones didn’t work.
There was no laundry service at the hotel either.

Leisure Family

8/10

Excellent

07 May 2023

Marguerite

We found the hotel to be a great fit for what we wanted, good location to the tram.
The front end staff were very friendly and helpful. I have very high standards when it comes to cleanliness and the hotel fell short there for me. There was no washing up liquid or cloths to wash the dishes. Others then that I would recommend

Leisure Partner

10/10

Exceptional

16 Apr 2023

Dave

The property was very modern and clean and the staff were all very friendly and helpful. It lacks some of the charm and character you would like to experience when visiting Morocco but it was still a very enjoyable visit.

Leisure Partner

10/10

Exceptional

17 Jan 2023

lina

Very good

Comfortable, big, good shower, with kitchen wear, coffee, tea pot ect. Distance walk to tram🚊 and 2 or 3 stop arrive Medina. If take tram to the end, arrive beautiful beach. Service is good ,people nice 👍. Good hotel to stay

Partner

8/10

Excellent

08 Jan 2023

Robert

The room I was given had a pleasant view and was a very generous size. Overall it was a very comfortable stay.

Leisure Self

10/10

Exceptional

30 Sep 2022

Waqas

great location and hotel. staff are friendly and helpful

Friends_and_family Family

10/10

Exceptional

22 Aug 2022

Aleksandra

Everything is ok! Thank you!

Partner

10/10

Exceptional

28 Apr 2022

John

Wonderful room with a view.

Great location. Wonderful room

Partner

10/10

Exceptional

22 May 2021

Verified traveler

It was perfect and we enjoyed our stay there.

Leisure Friends

8/10

Excellent

24 Jan 2020

Nicole

Ils annoncent un coffre fort à la réception sur le site web et sur les pancartes dans les chambres. Mais, ce n’est pas vrai. Si vous voulez laisser des objets de valeurs dans la chambre, vous êtes obligés de vous passer du ménage quotidien en laissant la carte ne pas faire la chambre (selon la proposition du staff de l’hôtel). Pour le reste, l’hôtel est très bien.

Business_and_leisure Self

10/10

Exceptional

20 Nov 2019

Verified traveler

The room were very clean and the staff were polite, good. Good location to get around Casablanca. Close to the Train station

Leisure Partner

4/10

Poor

27 Oct 2019

Perry

it was very difficult to get WiFi and the elevator was broken and we were on the fifth floor ,no ice cubes, surprise extra taxes at end of stay.Tryed to get us to pay for three breakfasts when we only ate one breakfast.there was nothing to eat except some bread and cold leftovers

Friends_and_family Family

8/10

Excellent

30 Sep 2019

Verified traveler

One night in Casablanca

Kyriad hotel was a great spot for our one night in Casablanca. It’s was a bitnout of the way of attractions we wanted to visit and difficult to get to by foot because of the construction. Not the hotel’s fault. The staff have very nice and welcoming.

Friends_and_family Friends

10/10

Exceptional

21 Jul 2019

Belinda

A nice trip

We had a pleasant stay at Kyriad. The staff were warm and friendly, and went it of their way to help. We had a couple of issues with the room - the door to the bathroom wouldn't close and the door to the room had to be slammed to close. The maintenance man was sent to the room, and cut a part of the bathroom door off to make it fit slightly better, leaving wood shavings all over the floor. He couldn't fix the main door and we were told we would be moved to a new rim, but this never happened. Otherwise, the stay was nice and the room was comfortable.

Friends

10/10

Exceptional

04 Jul 2019

Jose

Great affordable place to stay in Casablanca.

Cozy place. Pleasant & helpful staff. Moden furniture. New kitchenette. Walking distance to old entrance to train station provided you have lighter luggage.

Family

6/10

Pleasant

08 May 2019

Verified traveler

Liked the the property, good location, modern and clean rooms, worth the money the only problem was the lady at the fronth desk, night before the check out i asked if she could arrange a taxi for us for the casa airport she given me the price of 350dh when i checked around personaly it was 250dh, when i asked any train leaving 5am her reply was the first train leaves at 7am no train before 7am, i was not fully satisfied with her awnser , went to train station and bought two tickets from casa vogeures to casa airport train departing at 5:05 am. showed her the tickets after purchase. giving wrong info to the guests of the hotel can hert hotel business.

Leisure Family

10/10

Exceptional

29 Apr 2019

Shekeba

The hotel was clean, the shower was nice, the parking was right in front of the entrance. We enjoyed our stay, overall.

Friends

2/10

Poor

25 Mar 2019

Mohammed

unfortunately reception staff, who are the main contact with hotel personnel and affect the experience, are not as wonderful or smart as they were on my first stay. according to one of the male staff, 4 of them had a meeting to resolve a misunderstanding with my booking and couldn't resolve it and it only took few minutes for a hotels.com to clarify the situation.

10/10

Exceptional

19 Mar 2019

Verified traveler

1 night stop over, good view of the port.

only thing negative may be the lack of cleaning supplies(towels, dish detergent) even though the hotel expect you to leave it in the same condition it came in. Otherwise, check-in was great and beds were very comfortable. shower was great and not too far a walk from casa voyageur.

Family

10/10

Exceptional

27 Feb 2019

Verified traveler

This is one of the most cleanest the most comfortable the best customer service anytime I go back to Morocco I will always stay with them

Business_and_leisure Self

6/10

Pleasant

25 Dec 2018

Lesley

Good value and convenient location

Guy at check in was rude. Bed uncomfortable. But room decor attractive and I think overall the hotel was good value. Room and bathroom quite big and had kitchen area. Close to Casa Voyageurs train station so good location.

10/10

Exceptional

03 Dec 2018

Mohammed

wonderful reception staff

wonderful reception staff, new hotel, clean, comfortable bed for a good night sleep and competitively priced.

8/10

Excellent

04 Feb 2026

Hantz

Obligé de rentrer par le campanile. Pareil pour l acces aux chambres.

Business

10/10

Exceptional

16 Dec 2025

Rémy

Très beau séjour

6/10

Pleasant

11 Dec 2025

mounir

Le mobilier

Business

8/10

Excellent

13 Oct 2025

MOHSSINE

Ras, tout est parfait, je reviendrais.

Self

10/10

Exceptional

28 Sep 2025

Roger

Bonjour

Personnel accueillant et réactif ,bon cadre !

Cordialement

Leisure Partner

10/10

Exceptional

30 Aug 2025

Mohammed

3eme année que je séjourne dans l’hôtel un personnel très sympathique toujours serviable réactif disponible satisfaisant
a très bientôt

Friends_and_family Family

10/10

Exceptional

30 Jul 2025

abdessakem

Séjour agréable
Chambre spacieuse et propre

Self

6/10

Pleasant

14 Jul 2025

Jared

It is OK for the price, has it's ups and downs

The hotel was nice for Casablanca. The employees were great and the public areas were comfortable. The room itself was just OK. It was smaller than the one in the picture. The kitchen area seemed old. The kettle was broken and the minifridge did not work well. There were stains in the carpet. But the bed was very comfortable and the bathroom was quite nice (especially the shower).

Partner

8/10

Excellent

30 Apr 2025

Marie

Bien placé , chambre studio spacieuse et pratique . Attention aux chambres côté avenue avec tramway

Friends_and_family Friends

10/10

Exceptional

24 Mar 2025

GERSON DANIEL

Otino hotel excelente custo benéfico , muito bom

Friends_and_family Friends

8/10

Excellent

02 Mar 2025

Verified traveler

un service à la hauteur de nos attentes

Friends_and_family Family

6/10

Pleasant

27 Feb 2025

Catherine

Bruyant avec les femmes de menage tres lztinales et lumiere sui reste allumées toute la nuit dans le couloir
Obligée de réclamer des serviettes de toilettes.
Les abords pas tres securisants

Leisure Family

10/10

Exceptional

18 Feb 2025

Houda

Heel schoon en rustige plek. De personeel is ook heel erg behulpzaam en sociaal vriendelijk

Leisure Partner

6/10

Pleasant

22 Dec 2024

helene

Ca aurait pu etre mieux

Un peu déçu. La poubelle n avait pas ete vidée. L eau de la douche était presque froide.
On a dîné au restaurant de l hotel : mediocre
Le personnel tres sympa et serviable
A part la poubelle oubliée la chambre est propre

Partner

6/10

Pleasant

22 Nov 2024

STEPHANE

Déçu

Je dors à l'hôtel environ 2 semaines par mois et reconnais être exigeant au fil du temps.
Ma bonne expérience dans les Kyriad m'a encouragé à réserver celui de Casablanca.
La chambre était spacieuse, propre, literie confortable : un petit studio avec kitchenette.
Les points positifs s'arrêtent là.
Sur la table, la télécommande de la TV était retournée et il manquait une pile. Malgré le nettoyage fait tous les jours, la télécommande n'a pas bougé de place jusqu'à mon départ.
Le frigo de la kitchenette ne fonctionnait pas.
Le restaurant est en fait celui du Campanile.
La nourriture du pdj ou du buffet du soir était très décevante. Le café qui mousse, pas de fruits, des produits surgelés à peine tièdes.
Surtout le service est à revoir : 5 personnes devant les machines à café qui ne fonctionnent pas mais personne ne bouge.
2 ascenseurs pour desservir tous les étages du Campanile et du Kyriad en même temps.
Chaque petite demande à la réception prend des heures, à tel point que je n'ai pas attendu ma facture au check-out parce que mon taxi m'attendait pour l'aéroport.
Seule l'équipe du bar était sympathique et efficace.
Bref je n'y retournerai pas

Business

10/10

Exceptional

12 Feb 2024

Roger

Tout le personnel était très attentif au besoins du client
Portier tres sympathique et serviable
Femme qui faisait mon menage était très professionnelle et gentille
Beau séjour merci as tout personnel
Roger

10/10

Exceptional

11 Feb 2024

Amy

J’y suis restée une semaine et c’était super. Le ménage est fait tous les jours. Le personnel a l’accueil est d’un professionnalisme sans faille. L’hôtel est situé à côté d’une station de tramway et la gare Casa Port est à 5min en voiture. Un grand merci à Samir et ses collègues.

Family

10/10

Exceptional

15 Mar 2023

Jacqueline

Unterkunft war modern und sauber! Wir haben uns wohlgefühlt.

Leisure Friends

8/10

Excellent

19 Feb 2023

Gerald

Fijne bedden en mooie badkamer met ruime douche. Kitchenette niet gebruikt maar ziet er goed uit

Leisure Partner

6/10

Pleasant

13 Feb 2023

Arnaud

Hôtel sympa mais pas honnête

Hôtel agréable MAIS on réserve pour 2 adultes et 1 enfant de 10 ans et on nous attribue une chambre pour 2. On veut nous faire payer 300dh de plus pour avoir ce qui a été réservé, ce que vous avons refusé catégoriquement. Après négociation on finit par nous mettre la chambre qui avait été réservée. Mauvaise mentalité, nous n'y retournerons pas.

Friends_and_family Family

8/10

Excellent

13 Feb 2023

Jesper

Good location in Casablanca

Good located hotel in Casablanca. Walking distance to most things. The hotel hade nice employes but the service could be improved. The kitchen should have included more things since it almost wasn’t enough for two and we where three.

Friends_and_family Friends

8/10

Excellent

03 Dec 2022

karim

bon sejour

tres bon sejour, chambre avec tout le confort necessaire et comprennant une petite kitchenette. Seul bemol, ma salle de bain n’avait plus de gel douche et savon mais il s’agit surement d’un simple oubli

Business

10/10

Exceptional

29 Nov 2022

Verified traveler

Hôtel bien

Personnel aimable et accueillant, chambre propre et confortable, bien équipée. Hôtel proche du tramway, commerces et restaurants.

Business

4/10

Poor

21 Aug 2022

Mohammed

Séjour pas très confortable manque oreillers dans chambres quelques matériel de cuisine ancien a changer aussi les fauteuils de la salle d'attente sont sales a rénover Merci

Friends_and_family Family

10/10

Exceptional

18 Mar 2022

sanaa

l'emplacement

Leisure Family

10/10

Exceptional

08 Mar 2022

karim

tres bon sejour

tout a ete parfait durant mon sejour. Personnel a l’accueil tres aimable et serviable.
Les chambres sont spacieuses et bien fournies (fer a repasser notamment que je dois toujours demander dans les autres hôtels).
literie confortable et de bonne qualité.
Vraiment rien a dire.

Business

8/10

Excellent

19 Jan 2022

Verified traveler

Hotel bien situé, avec parking

Hotel bien situé, studio spacieux, la literie n'est pas tres confortable, petit déjeuner il y a ce qu'il faut dommage de pas mettre du jus d'orange frais

Business

10/10

Exceptional

01 Oct 2021

Sophia

L'hôtel est à proximité du tram et proche du centre ville. Le personnel est à l'écoute et très agréable! Je recommande cet hôtel

Leisure Family

10/10

Exceptional

19 Aug 2021

Verified traveler

Bien

8/10

Excellent

29 Oct 2020

Emrah

Value for money

Value for money. A bit away from city but close to the tram. The receptionist Abdul** was a great guy, brought water even to my room. Free parking. Large showers. Comfy beds.

Self

10/10

Exceptional

18 Oct 2020

Otis

Très bien située personnel accueillant et professionnel
Propreté au top

Leisure Family

10/10

Exceptional

08 Mar 2020

Abdelmajid

Merci Zineb vous êtes au top