Imperial Casablanca Hotel & Spa

Morocco , Casablanca
Dar El Beida, Boulevard Mohamed V et Angle Rue Azilal, 291
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100 reviews shown

6/10

Pleasant

15 Feb 2026

Wassim

Staff are courteous but the room misses a lot of stuff … no towels or extra pillow .. tv is not updated .. too hot had to open the windows and get street noise to reduce the heat .. the 3rd floor is not renovated but the 1st and 2nd were renovated .. generally speaking it good for the value and for one transit night in Casa

Leisure Friends

2/10

Poor

08 Feb 2026

Mohssin

I didn’t get my initial room and nobody has a professional behaviour to résolve the problem. I didn’t slept at the hôtel.
And hotels.com services and claim agent did no effort to résolve the problem.

10/10

Exceptional

05 Feb 2026

Saeed

I love this place. I will come back very clean safety nearby. Everything in the city.

Business_and_leisure Self

4/10

Poor

26 Aug 2025

Aleena

The staff was very nice, breakfast was ok standard. however This property isnt a 4STAR hotel, more like a 1 STAR the pool area was ok. Especially if your coming from the USA we have higher standards in the states so its a NO for me in the future. This hotel wouldn't pass inspection to according to US Standards

Leisure Self

2/10

Poor

12 Aug 2025

aisha

Overall Experience:*
Room:* 1/5
Cleanliness:* 5/5 (thanks to the excellent cleaning staff)
Service:* 1/5
Amenities:* 1/5

I was extremely disappointed with my stay Hotel Imperial Casablanca in the deluxe room. Despite booking a premium room, I found several issues that were not addressed. These included:

- No air conditioning in the room
- Broken shower
- No fridge in the room
- Non-functional phone

When I complained to the receptionist, I was given the manager's number. Unfortunately, the manager's attitude was unacceptable - rude, unresponsive, and dismissive. They hung up on me multiple times.

The only positive aspect was the cleaning staff, who did an excellent job. However, given the numerous issues with the room and management's response, I would not recommend this hotel to others.

2/10

Poor

06 Jul 2025

Cecelia

The property was being renovated, and there was no mention of the renovation when the booking was made on Expedia. There was no air conditioning and this is summer, when a complaint was make about the air conditioning, a standing fan was offered. The carpet along the hallway was extremely dirty and dusty from the construction. The bathroom was not cleaned and soap scum and mold was all over the shower walls and the floor. I forfeited my hard earned money and left after one night even though I had a two night booking.

Leisure Family

10/10

Exceptional

02 Jul 2025

Oussama

Good team, clean, organized, good food,

I want to thank and appreciate the manager of the hotel and the team, for the help and support provided for my parents, btw my familly will be back this weekend,

Friends_and_family Family

6/10

Pleasant

08 Jun 2025

Sudarshan

Noisy and smoky. The room was pretty hot. The air conditioner was not working. Didn't get repaired in two days after letting them know.

Leisure Family

2/10

Poor

12 May 2025

Sadia

Worse then 1 star motel

One word TERRIBLE!! We have cockroaches in our room, air conditioner was not working, broken faucets, web netting in the room, bed sheets dirty, no pillow covers, there’s a table in the room but no chair, asked for a clean bed sheet - the sheet they provided was ripped. Desk Service was awful. When we brought the concerns to their attention, desk attendee said “you should have do your research before booking it”. Simply awful!!! WILL NOT RECOMMEND ANYONE STAYING THERE

Friends_and_family Family

6/10

Pleasant

11 May 2025

Mourad

Moyen

Moyen

Self

6/10

Pleasant

10 May 2025

kala

Great stay

6/10

Pleasant

08 May 2025

nabil

Good location but need lots of repairs

4/10

Poor

29 Apr 2025

Eugene

Attention must be taken to these issues

The stay over night was ok but the bathroom smell awful and goes through the room.

There was no mats the bathroom and the towel was not looking clean to use

6/10

Pleasant

06 Apr 2025

Badr

Noise

2/10

Poor

23 Feb 2025

Gamaleddine

Very bad experience. When we first entered the room, there was a bad smell until we opened the window. The bathroom door does not have a lock. Furthermore, there is visible moisture on the wall, there were no towels and the toilet was a little loose! bad service. Not recommended at all!!!!!!

Leisure Friends

2/10

Poor

18 Feb 2025

Trevor

Poor in every respect. The room was dirty (especially the bathroom). The swimming pool was inoperative throughout our stay. The Wi-Fi was inoperative in all the rooms. It was always going to be repaired \"tomorrow\". The room key card failed on multiple occasions necessitating constant visits to reception and much waiting for the card to be re-set. There was never an apology. One member of staff was extremely aggressive and rude. Certainly a property to avoid.

Leisure Partner

2/10

Poor

17 Feb 2025

Verified traveler

Worst Hotel Experience

There were no indication that we had to pay an extra fee per night that we ended up paying.
Towels that were supposed to be in the room came the next night.
The room looks bigger in the advertisement than when you enter it.
It was dirty as well.
There was another attempt at trying to charge another fee but had to be reminded that it was paid the first night.
Worst hotel experience I've ever had.

Friends_and_family Friends

4/10

Poor

28 Jan 2025

Volker

The room missing towels and paper. They offered to change my room but I was to tired and they never came to replenish the paper or towels. In the shower was an opened soap container which might indicate that the bathroom was not properly cleaned.

Business Self

2/10

Poor

08 Jan 2025

Igor

DISASTER

I spend over 100 nights a year in hotels worldwide, this is probably the worst I have been to. Forget the 4 stars (maybe 20 years ago). Breakfast is unpresentable, the room absolutely dirty, the reception useless. I payed 3 nights and escaped after 2. I was promised a new room twice. They were renovating the floor (which is not a fault unless you let guests leaving in the rooms and occupy the corridors). look at the pics I took and avoid this hotel.
Ah: the gym opens at 10:00 and closes at 6:00. If you are a business traveller, forget about it.

Business

2/10

Poor

18 Nov 2024

Maxime

Hôtel à fuir!!!!
Aucun confort, l’ambiance froide, les murs insalubres, rien ne va dans ce hôtel, quand on a demandé à ce qu’on nous change de chambre il se foutaient de nous, on était obligé de passer les deux jours dans cette chambre horrible.
Cet hôtel ne mérite même pas une étoile, c’est une vraie arnaque je vous le déconseille fortement.

Friends_and_family Friends

6/10

Pleasant

12 Nov 2024

Falilou

My room was flood.Staff did taker well . Never again what they say its différent how they trait the customer.Im very unhappy to stay there

4/10

Poor

08 Nov 2024

Alex

I don't recommend to someone...
The shower was broken, TV not working, no hairdryer, no towel, very noisy at night, which you can not sleep 😴

Leisure Family

10/10

Exceptional

30 Oct 2024

Amina

Nice hotel! Good value for money and comfy beds

2/10

Poor

14 Oct 2024

Monica

Hotel is dirty, staff not friendly.
Arrived at the hotel late afternoon and room was not ready, needed to wait for towels for more than an hour. Shower was broken. Cockcrach at the restaurant during breakfast.

Leisure Partner

10/10

Exceptional

12 Oct 2024

Leon

The staff is very helpful

6/10

Pleasant

06 Oct 2024

Kamal

Room has no towels

There was not a single towel in my room, they changed my room instead of sending me towels, the second room had no towels either, only on the third day they sent a towel that was in a bad shape.by the way I heard other guests complain about the same problem at the front desk.

Self

4/10

Poor

02 Oct 2024

claudia

Hotel is advertised as 4 stars and on their website it says \"luxury hotel\". Nothing luxurious about this hotel. Run down, dirty, carpets were stained, our room had no towels and we had to hunt the reception people to get 3 towels for 2 people ( 2 medium, one small) 2 days after check-in. The pillows were small and uncomfortable, not to mention the pillow cases looked dirty. Thanks God we travelled with our own bedding set. The furniture outdated, the door for the bathroom was off track and my husband fixed it and the shelves inside the closet had so much dust on them. The reception people just not cared and seemed annoyed by us or the other guests. None asked if they can help us with the luggages upstairs.I hope management sees this review and maybe takes a quick walk to Radisson hotel 2 minutes down the street to see what means to be in the hospitality business. It's like a difference from sky to earth. From accomodation to cleaness to restaurant /food & service. This hotel will not even qualify for 2 stars per US standards.

Leisure Partner

4/10

Poor

19 Sep 2024

Adeyinka

On balance, well below average. Never again.

Business_and_leisure Self

2/10

Poor

17 Sep 2024

sanu

I was disappointed with the aspect that the hotis being advertised being 4 stars which i think is not right. The room we had the shower head was broken, the tissue holder broken, cracks in the bathroom and walls, nothing much to do around the area you have to travel out of casablanca to enjoy your time, the spa has a pool but no shower available which is ridiculous. Theres not much to do in the area its best to stay in agadir or marrakech.

Leisure Partner

6/10

Pleasant

16 Sep 2024

Verified traveler

The staff were great, the hotel is fairly worn down and I think it might just look dirty because of that.

Partner

2/10

Poor

07 Sep 2024

Hannah Damilola

They ask you to pay city taxes numerous times on your stay even though it has already been paid on your invoice, staff stole my Dior perfume. Keep all your valuable items with you at all times.

Leisure Self

8/10

Excellent

21 Aug 2024

barbara

Great

My room was excellent. Big window and comfortable bed. Shower was great. Only issue was outside the hotel. A lot of yelling and fighting going on throughout the night, but not the hotels issue.
Everything is very walkable from the hitel. Staff very friendly

Self

6/10

Pleasant

08 Aug 2024

Zoe

The hotel was clean but shame it is dated and does not look the best. The air con and fridge in our room did not work and no remote for the dated tv.
The pictures on the website are quite old!
Breakfast was ok but I would have rather gone out if I knew what what was on offer before. Basic is an understatement in a horrible settle.

Location was fab. Tram stop just around the corner so everywhere easily accessible.

6/10

Pleasant

30 Jul 2024

Mariam Adejoke

Breakfast nice

Leisure Self

2/10

Poor

22 Jul 2024

Fatiha

Our experience at Hotel Imperial Casablanca was beyond disappointing. Despite booking and receiving confirmation, upon arrival, we were informed that there were no available rooms. We were left waiting for hours and we’re told it’s not their problem. The inconvenience and mismanagement of reservations were utterly frustrating, making our stay in Casablanca start on a sour note. I would strongly advise against relying on this hotel for any travel plans.

Leisure Family

2/10

Poor

22 Jul 2024

Said

They refused me to check in with my wife unless if I have marriage certificate. We didn.t spend any night out there.

10/10

Exceptional

19 Jul 2024

Abdirahman

Amazing

Partner

10/10

Exceptional

11 Jul 2024

Duc

Staffs are great.
The machine charge card reader did not work for 3 days,we stopped by 4 times before it worked. Wasted time.

Leisure Family

8/10

Excellent

25 Jun 2024

anne

Shower head not good, water dribbled out. Could hang shower on wall. Nowhere to put stuff, shower floor very limescaled.
Fridge not working.
Staff friendly, breakfast basic continental.

Leisure Partner

4/10

Poor

10 Jun 2024

LAURAANN

Very walkable to see the real Casablanca- watch for scams they are everywhere- even the hotel staff. This room has min amenities a bed and shower no working air. The maid however was very kind and accommodating

Leisure Self

6/10

Pleasant

18 May 2024

Kawtar

Problème chauffage et climatiseur

Problème de bruit et de climatiseur plus la lumière

Friends_and_family Family

10/10

Exceptional

17 May 2024

Daniela Marinova

Very central location , only 10 min walj from train station and Medina, 40 min from airport, large rooms, clean new luxury bed linen, argan oik toiletries, hair dryer, good breakfast with omlets, creps, steam vegy, pirrage, croisants, danish pastries , eggs, vefy fresh salads, fruit salads. Lots of hot water, rain shower, bide. Reception staff very helpfull. All stay great. ll return again in Imperial Casablanca hotel.

Leisure Self

10/10

Exceptional

11 May 2024

Tony

Amazing Staff

`Great value for price. All is clean and staff are fantastic.

Self

6/10

Pleasant

09 May 2024

ASSANE

The property need to be rehabilitated, it is a nice hotel but old. The Staff have been very kind and helpful especially the lady at the reception she was very professional with a strong customer service skill

Business

10/10

Exceptional

20 Apr 2024

Robert

Just some painting job to done

Business_and_leisure Self

2/10

Poor

18 Apr 2024

Muhammad

AC wasn’t working

It was very bad experience. It was deluxe double room, however it was terrible that when I went to room AC wasn’t working and room temperature was boiling and when I asked the reception desk they said some work going on and couldn’t do anything. If they already had that issue then inform. And I wasn’t do anything bcoz not feeling well and had long journey then I had to open the windows but couldn’t normal till morning and then I just checked out.

Self

10/10

Exceptional

29 Jan 2024

omar

The hotel room is very clean, staff are welcoming, dinning is available inside hotel restaurant and more options around.

Leisure Self

4/10

Poor

13 Nov 2023

Salissou

Terrible

The stay was terrible. I was planning to stay for a week. But I had to leave. No towels available. When I asked for towels they brought a durty one. And no toilettes papers available. And they took city taxes twice from me.

Friends_and_family Friends

2/10

Poor

27 Oct 2023

BRENDA

The reviews saying this is a good hotel are phoney and the photos are staged. We reserved an imperial suite for 6 days and arrived at 10:30 pm at night. The desk clerk said that our room wasn’t ready and moved us to another room. The hallway was dark with dirt and trash. The room was about 12x12’ and filthy. The bathroom was filthy with a tub that looked like it had never been cleaned. There was 1 dirty towel. We went back to the desk and said we were leaving. The ads were just false advertising. Save your money and stay on elsewhere.

Leisure Partner

10/10

Exceptional

12 Oct 2023

Melody

very nice hotel

2/10

Poor

11 Oct 2023

Abdallah

The Hotel Not clean ,
The air conditioner is not working

Business

10/10

Exceptional

09 Oct 2023

AAMER

It's near the Tramway and very easy to commute. There are number of cafes and restaurants around the hotel. The hotel also serves a fixed menu buffet dinner. The time are very spacious but the do need renovations.

Leisure Family_with_children

4/10

Poor

05 Jul 2023

Wanda

Nothing

Business

8/10

Excellent

01 Jul 2023

Paul

This property needs a major facelift. Whereas it is listed as a four star, it would barely be a three star. Not recommended.

Leisure Family_with_children

2/10

Poor

12 Apr 2023

Daniel

No towels in my room, safe wasnt working no pillow covers

Leisure Self

6/10

Pleasant

22 Feb 2023

johnathon

Lacked hot water

4/10

Poor

18 Feb 2023

????

Thank you for staff

Leisure Self

2/10

Poor

03 Feb 2023

No tv remote control. Fridge doesn’t work. Breakfast pathetic. No pool.

Leisure Self

10/10

Exceptional

29 Jan 2023

abdulrahman

Good stuff

Family

2/10

Poor

13 Dec 2022

Ahmed

horrible customer service totally un human and un professional no towels no glass to drink no water, what kind of hotel does not have water ? room was disgusting we changes the room next day and there was no hot water and the shower tap was broken, note: we only stayed at the hotel at bed time all day we where outside.

Leisure Partner

2/10

Poor

13 Oct 2022

med

Property isn't clean, no shower , no hot water,

Business Family_with_children

10/10

Exceptional

23 Aug 2022

Omar

Location is in center of Casablanca near to lots of restaurants and service.

Leisure Self

8/10

Excellent

14 Aug 2022

Muhammad Talha

Good staff. Great breakfast. But no toileteries. Overall very good deal for the expedia price

6/10

Pleasant

13 Aug 2022

Muhibullah

Roach-ville

If you like roaches, then this is the place to be

Self

2/10

Poor

13 Aug 2022

Muhibullah

Roach Haven (or heaven)

Roaches ! Just nasty ! Infestation

Self

10/10

Exceptional

06 Aug 2022

Ahmed

The friendly staffs.

Business_and_leisure Self

2/10

Poor

27 Jul 2022

Muhibullah

Roach Paradise

Place is infested with roaches, if that isn't your thing, I'd advise against it.

10/10

Exceptional

16 Jul 2022

Nadia Zahra

Really enjoyed my stay at the hotel and would highly recommend and I will definitely visit again. Everyone was so kind and accommodating and the check in and check out was straight forward and very easy.

Leisure Partner

8/10

Excellent

28 Jun 2022

Abubakr

A good experience

It was a nice experience to stay at imperial casabanka with nice staff, clean place and very suitable location

Self

8/10

Excellent

23 Jun 2022

Anthony

The hotel is okay, do not be put off by the area, much nicer arras are just 5 minutes away. The only problem I had was the breakfast, which was underwhelming.

Leisure Self

10/10

Exceptional

17 Jun 2022

Jody

Would Stay Here Again

Beautiful hotel, friendly staff who was able to assist us in English, clean room and nice location

Friends_and_family Friends

10/10

Exceptional

16 Jun 2022

Nasim

Very comfortable stay. Large and clean room. Welcoming staff.

Leisure Family

6/10

Pleasant

10 Jun 2022

Trisha

It was okay but I wasn't please of how my room looks like specially that the water was kinda all over my bathroom whenever I try to use the bidet. The room looks bit old as well but probably just the interior but all in all it is convenient and decent for the price. Would recommend if ur on a budget.

Leisure Self

2/10

Poor

06 Jun 2022

Mustapha

Unsanitary place. Rooms are filty.The countertop at the buffet where most of the food was had roaches running around. Friendly and helpful staff. Will never stay there again.

Leisure Self

2/10

Poor

05 Jun 2022

eiman

The rooms are very dirty. The bed is uncomfortable. The air conditioner is hot. The curtains are broken you can’t close it.

Leisure Partner

8/10

Excellent

25 May 2022

Omar

Excellent location and staff

The hotel location is excellent almost near everything you need,

Self

8/10

Excellent

13 May 2022

Adrian

The property is good, noisy at night thought, we had 3 straight nights were people were shouting taking pictures and noises arousn 10pm but other than that was ok. Oh air conditioner wasnt the best one had no proper blow.

Leisure Partner

2/10

Poor

13 Mar 2022

Bassidi El

Rien n’est bien dans cette hôtel Vraiment zéro

Business_and_leisure Friends

10/10

Exceptional

31 Jul 2021

Verified traveler

Great

Leisure Family

10/10

Exceptional

30 Jun 2021

Verified traveler

The staff was nice and Abdul Samad was the BEST. Always had a big smile and helpful!

Business Self

6/10

Pleasant

15 Jun 2021

Verified traveler

This hotel has a cool history and the staff is very nice, helpful and welcoming. I loved the photos of early-20th Century Morocco displayed throughout. However, the room was missing a few amenities like a wastebasket or more than one roll of toilet paper (our stay was multiple days). The sheets weren’t changed between days but I guess this is normal (they were clean when we arrived). Things were overall a bit worn down and could use a spruce. Also of note: the restaurant downstairs allows smoking and it drifts up through the hallways so even if you have a non-smoking room you will constantly smell smoke, at least in the hallway.

Leisure Partner

6/10

Pleasant

28 Jan 2021

Verified traveler

Run away

I do recommend this place for hotel stay. The bathrooms were fully clean. It’s very bathroom. The WiFi was horrific. I didn’t take a shower.

Self

10/10

Exceptional

10 Jan 2021

Jon

Staff was very friendly and super helpful. Really comfortable bed and plenty of space in the room. Would stay there again.

Leisure Self

4/10

Poor

10 Jan 2020

Verified traveler

The hotel in general had its \"prime\". They definitely need to remodel and repair too many breakdowns, especially in the bedroom.

Leisure Partner

8/10

Excellent

26 Dec 2019

Verified traveler

Well centered in the city. Close to services.
Old property. May need revamping and upgrading

2/10

Poor

06 Dec 2019

Jenelle

I have absolutely nothing great to say about this nasty disgusting hotel. Whom ever is the photographer made this place look exceptional. No wash clothes to wash your body. While taking a shower the water is coming out the shower because their is no door to hold the water in and shower head barely worked. While showering the water fills up to your ankles. Walking in the hallways look like a movie scene from Jason vs. Freddy. I wouldn’t let a stray dog stay in this nasty place.

Leisure Partner

6/10

Pleasant

15 Nov 2019

Zoran

Dirty rugs in the corridors, card slot for the electricity did not worked in my room - I had electricity without using that slot, staff friendly but hotel definitely does not look like on the pictures

Business Self

2/10

Poor

16 Oct 2019

Verified traveler

This is not a 4 star hotel, they dont even give you bottled water in the room or any hygenic stuff.
No wify signal half the channels on tv dont work.
Washroom filthy.

Leisure Self

8/10

Excellent

18 Sep 2019

Guest

Good location. Empty pool. Good breakfast buffet only when you get up early otherwise food is dry. Orange juice mixed with too much water.

Friends_and_family Family_with_children

4/10

Poor

07 Sep 2019

Verified traveler

Hotel property like 2 stars, customer services very bad ,Expedia should return some money for customer

Leisure Friends

8/10

Excellent

06 Sep 2019

Nancy

I liked the staff very much. They were totally helpful and attentive to our queries and requests.
The breakfast was also a plus to this hotel.

The condition of this hotel is not the best. It needs renovations and some shining touches to attract the customers.
Rooms in general and bathrooms in specific need lots of work.

Leisure Partner

2/10

Poor

02 Sep 2019

Ben

Unfriendly front desk made me regret staying there! Awful!

Leisure Self

10/10

Exceptional

30 Aug 2019

Verified traveler

Large room great staff, I needed extra time for check out and found no problem