Volubilis

Morocco , Casablanca
CASABLANCA, Rua Abdel Krim Diouri, 22
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75 reviews shown

8/10

Excellent

01 Jan 2026

paul

Room was clean and amenities were great

Family

6/10

Pleasant

29 Dec 2025

Prelador

The kitchen staff, janitor and security staff were brilliant - responsive, supportive, patient and very helpful. However, the reception staff were an opposite - unwilling to help us book our 2 rooms next to each other even though we had 2 kids under 5 and so we had to make do with walking across the cold corridor at night to see to their needs.

The amenities in the room were not so great - furniture in the rooms looked old, paint and door hinges coming off in certain areas, remote control falling apart, sofa chair smelling damp.

I tried calling the reception several times, and was unsure if it was connecting at all of they were just not picking up.

Overall, not sure I'd stay again if I have a similar or better option.

Leisure Family_with_children

2/10

Poor

22 Dec 2025

Kedar

The property was not kept up with. It is quite old and the beds are hard to sleep on. The pictures look beautiful but the rooms don’t look anything like the pictures. The bathrooms are very bad with the placement of bidets and the toilet.

Leisure Family

10/10

Exceptional

19 Nov 2025

INTIA HANAA

Was amazing

Family_with_children

6/10

Pleasant

05 Oct 2025

Francois

Belle piscine, bon stationnement, pas d’eau offert dans les chambres, c’est spécial car l’eau n’est pas potable, petit déjeuner sans fruits, ordinaire comme endroit, dispendieux pour le service offert

Partner

10/10

Exceptional

15 Aug 2025

Najmul

Best located hotel in FES

A very good hotel and well located in the centre with many places to eat and easily accessible taxis.
The hotel staff are very helpful and we was very early before the check in .
One of the managers Ibtissaam, she helped us to check early as we had an early morning flight. She also was very helpful with good advice on where to go and what to do. Ask for her she is always at the reception Desk.
The pool is very clean and close to rooms
There is rooms facing the pool also
Rooms are cleaned daily
Very good hotel and good location
Staff very helpful .. especially ibtissam

Friends_and_family Family

6/10

Pleasant

09 Jul 2025

Mohammed

Nice place has a lot of potential.
Took more money than what agreed through Expedia.
Not the most helpful of people ask for ice on a couple of occasions to no help.

The fridge is terrible for keeping anything close to cold.
Asked for an iron but to no help.
They do not change the bedsheets on every occasion of housekeeping.

Get your money exchanged else where they don’t give a good rate.
They think customer service is a smile only.

For a four star hotel it behaves as a two star.

Business_and_leisure Partner

4/10

Poor

12 May 2025

Verified traveler

Good choice but…

This isn't my first stay at the hotel. It has a brand perception that should be maintained. However, the breakfast offerings are lacking. I stayed in room 118 on the ground floor, and that room is in desperate need of renovation. In any other place in Europe, that room wouldn’t be used unless it had been refurbished!

Friends_and_family Friends

4/10

Poor

12 Jan 2025

Tevi Yombame

This hotel is supposed to be 4 star hotel, rooms look dirty and I even find a cockroach in the bed.

2/10

Poor

29 Dec 2024

Akram

Terrable Staff, Ancient, This hotel is worst, very old furniture, meesy, and the worst staff. Very Old Towels, they won’t give more than a towel. No Toiletries. Very horrible experience of all the trip.

Leisure Family

2/10

Poor

10 Dec 2024

Saliha

Horrible. Toilet didn’t flush. Front desk kept saying they will fix it but never did. It’s inhumane to stay without a toilet for two nights.

Leisure Family

2/10

Poor

08 Dec 2024

Saliha

The toilet in the bathroom didn’t work. Told the staff and worked once, then wouldn’t flush again. Told them the second day and again worked once and wouldn’t not flush again. Had to go downstairs from the third floor to use the bathroom every time. This ridiculous and inhumane.

Leisure Family

2/10

Poor

29 Jun 2024

Fouad

Pas bien, ta pas le droit de nager dans la piscine apres 20h, y'a les cafards par tout

2/10

Poor

28 Jun 2024

Fouad

Catastrophique, ta pas le droit de nager dans la piscine apres 20h, y'a les cafards par tout

4/10

Poor

19 Jun 2024

Fouad

Le séjour etait catastrophique y'a un pote que j'ai voulu qu'il vient m attendre dans la chambre il ma dit que c'est pas possible, j'ai pris une chambre avec 1 lit double et m ont donnè chambre 2 lits separè

8/10

Excellent

19 Dec 2023

Hassan

They charge extra taxes when you check in. They told us that the extra taxes go the tourism ministry.
I don't agree with them as we already pay taxes in our booking.

2/10

Poor

03 Oct 2023

AC not working, smelly, not enough towels, poor choice of breakfast. Except to refund money

Leisure Family

6/10

Pleasant

29 Dec 2022

No hot water

The hotel was lovely from the outside and had some very beautiful features. When we arrived the receptionist told us that they had a problem as no hot water in the hotel. He offered us complementary breakfast but we were very disappointed because this is not what my wife and I expected.

The room was a little dated as there was not a standalone shower but a bath with a shower over the bath. Cold washing was the situation of our 2 day stay. Other than that the room had a lovely balcony overlooking the swimming pool and gardens.

Friends_and_family Family

8/10

Excellent

29 Nov 2022

anushi

clean, female friendly, solo travel friendly,

Business_and_leisure Friends

10/10

Exceptional

16 Jun 2022

Nasim

Comfortable stay! Very clean room and friendly staff. Able to accommodate last minute booking

Leisure Family

10/10

Exceptional

27 Sep 2021

Mohammed Ayoub

Big thanks

I enjoyed my staying at this wonderful hotel. Thank you very much for everything. The staff are very nice and the service is excellent!!

Friends_and_family Family

8/10

Excellent

31 Dec 2020

ANNAMARIA

Clean and comfortable

A clean and comfortable hotel in an excellent location. Close to the old town but away from the hustle and bustle! Excellent choice for breakfast, but the restaurant in the evening did not have many options for vegetarians. The man on reception was very friendly and organised a tour of the medina for us.

Friends_and_family Friends

8/10

Excellent

28 Feb 2020

Laurent

Situé à l’extérieur de la médina dans un quartier assez tranquille côté restauration.

Pas d’animation ni musique le soir. Plutôt tranquille.

Leisure Partner

4/10

Poor

22 Jan 2020

Taufiq

Technical difficulties and poor amenities but spacious

We didn’t have hot water for 2 days. They turned off the water without telling us to fix it. It still didn’t get fixed after.

The heat smells like donkey poop. if you come in the winter like we did, you choose between being cold or dealing with the smell.

No iron, no crib, no complimentary water (they sell it for 10x the price of the grocery store), no complimentary shampoo, no tourist maps.

Spacious rooms, however.

Friends_and_family Family_with_children

8/10

Excellent

05 Jan 2020

Hakan

Good one in the New Town

It is a four star hotel in the New Town. We were almost going to cancel at the last time due to a few really bad reviews but decided to take the risk counting on the good ones. In the end, we were happy with our stay. The room had a bit of smoking smell that we noticed right after entering but it was okay after airing it. The little carpet by the bed had a few stains so I removed it and did not use it. Other than that, we did not have any issues. Nice big comfy bed, spacious, well-heated room, tv with many channels. Cleaning service every day. Helpful reception staff. The location to the old town is a bit far but you can take taxis with no problems for varying prices. If you can find one willing to open the meter it takes only 15 dirhams.

Friends_and_family Family

10/10

Exceptional

27 Nov 2019

Verified traveler

All was good staff of the reception very careful also the young men mohammed is very helpful person thank you for helping

Friends_and_family Family

8/10

Excellent

31 Jul 2019

Verified traveler

The hotel was clean with outstanding staff!! I enjoyed staying there

Business_and_leisure Self

6/10

Pleasant

30 Jul 2019

Verified traveler

Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaasaaaaaaaaaaaaaaaaaaa

Friends_and_family Partner

8/10

Excellent

07 Feb 2019

Verified traveler

I liked the spaciousness of the lobby and the grounds. Their were several options for dining and a bar, though I did not eat there. The reception clerk was very friendly and helpful. There was a bellman and shortly after checking into my room the maid came to check that linens were stocked. I think that the quick replacement of the missing floor mat was a ploy for a tip, but I did not mind. Everything worked. The shower had hot water and decent pressure. The bedding was clean and just the right weight for comfort. The room was not as clean as I would have preferred, carpets-floors-bathroom counter all left a bit to be desired. Still, I have stayed in much worse. I felt that I definitely got my money's worth. If you want any beverages in your room, buy them elsewhere. I paid more for a small soda and small water at the bar than what I paid for the room itself.

Business Self

6/10

Pleasant

19 Apr 2018

Verified traveler

Time to be redone

No porcelain left on the tub, no one cleans behind the toilets, weird stain on throw pillow, ewh! Hostess who checked me in had only one hand painted with nail polish, this was an indication of how the stay would be. Everything was half done. Side door wide open and no security. Not much lighting. Felt a little unsafe. I was given a room so far away from lobby. In middle of the night I was awakened by couple next door having a fight. Walls are thin. Color scheme is hunter green and yellow. I think that was popular in the 70's. So guessing it hasnt been renovated for over 40 years

8/10

Excellent

08 Jan 2018

Hotel's system didn't interface well with Expedia

Expedia confirmed my reservation but the check-in staff were initially unaware of it. It wasn't in their hotel computer system. They didn't believe I had pre-paid Someone had to go online on another computer back in the office and log into their Expedia account to confirm that I had reserved and paid.
Waking up in the morning, the desk clerk briefly pulled a prank on me, saying there was no breakfast served on Sundays (although I had selected breakfast-included which was confirmed on check-in). After I made a shocked look and began to figure out how I could go to a restaurant and still make my morning appointment, the clerk revealed he was kidding. Perhaps I should have gotten a big chuckle out of it, but I hadn't had a full night's sleep, so I wasn't in the right frame of mind.

6/10

Pleasant

02 Oct 2017

Shohla

Poor display of customer relations.

Booked for 2 days but stayed only one night. The phone system was ripped apart for repairs. Hotel; should have this information posted rather than us finding a dead phone with a dangling cable. Internet connection was poor. No connectivity from our room.

Partner

2/10

Poor

10 Jul 2017

Muhammad

Mold and mildew

Mold and mildew was everywhere! Do not stay in this hotel!!!

Partner

4/10

Poor

17 Feb 2017

delmilano

Decent hotel ruined by dreadful wi-fi .

The breakfast is poor which is normal in Morocco. The wi-fi is awful. I have changed hotels after 36 hours of gloom.

2/10

Poor

27 Jan 2017

George

Overbooked and turned away

They overbooked and didn't have any rooms, and then did nothing to help us. Horrible experience.

We had a confirmed reservation through Hotels.com and showed up around noon. Since we were early we expected to hear that the room wasn't ready, but we wanted to leave our bags so we could go explore the town. Instead, they told us that they didn't have any rooms for the night. And then nothing...they didn't offer to rebook us anywhere else or try to help at all. They just said that they didn't have any rooms and went on with their business. They seemed very panicked so I'm guessing that we weren't the first guests with this problem that day.

Hotels.com took care of the problem and issued us a refund, although I had to ask to speak to a manager to get a full refund. Their original offer was a credit for less than the room cost, but it seemed like the first person I talked to couldn't go above $100. Still annoying and wasted my time. In the end we got a refund and a $20 voucher.

The hotel looked nice and I was looking forward to staying there. The ratings for anything relating to the room are a 3 because we never actually saw the room. I'm sure they were nice - the place looked newer and well kept.

Partner

2/10

Poor

14 Jan 2017

Steve

Not a \"Four Star Hotel\"

The Hotel is rated as 4 star. Fairly cheap so did not expect much. I travel all over the world and know what to expect as an experienced traveler. The entire Hotel was very cold inside the lobby and dinning area. The only part of the hotel that was heated was your room. The entire staff looked sad and dejected. The breakfast room was so cold you needed a heavy jacket to keep warm. The only warm things on the breakfast table were cold scrambled eggs, some type of tomato and a bread substance that I tasted and could figure out what is was. A couple of pieces of bread and some canned fruit. At best this is a 2 \"Star\" Hotel. The few other guests at the Hotel did not look happy staying at this place.

8/10

Excellent

23 Nov 2016

Verified traveler

Easy to find, convenient for old town.

8/10

Excellent

14 Aug 2016

Kader

Nice hotel very close to centre

Very nice hotel, friendly staff and close to centre, restaurants and coffee shop.

10/10

Exceptional

30 Jul 2016

Verified traveler

Will stay again

Great hotel for the price in the city center

Family

6/10

Pleasant

13 Jun 2016

Hector

Average hotel but not a 4*

The value for money was definitely good, and so was the comfort in the room, nice bed, clean and basic toiletries well provided. Location is perfect too, you are not too far walking distance from the train station and the old town. There is also a nice pool, and overall is good.
If a downside for what this hotel is really impossible to have 4* but rather 3* is their service. Yet staff is friendly, it is slow and will not take customer's needs at first serious. The worst part from where I really have now to make a negative comment is the breakfast. An eyesore! Not only the staff did not care for cleaning the tables even though the waiters are all hanging around, they do not care to fill up the empty containers, and the choice is poor to none. Really disappointed with this. Still, it is a good hotel for 1 or 2 nights.

Partner

4/10

Poor

26 Apr 2016

Yassine

Disappointed

The hotel is quite old and is merely as good as a normal 3 star hotel. No real maintenance, some of the staff were not professional even though all were very polite with us and willing to help.
I liked the swimming pool though and its surroundings, not impressive but beautiful. The price was also very good. I can say the price matched the quality of the stay but I'm disappointed as I was expecting much more from a 4 star hotel and the pictures weren't anywhere close the reality.

Family

6/10

Pleasant

09 Apr 2016

Xingchi

No wifi

No wifi in the room, only in the lobby. Are you kidding me? It is 21h century now, please.

Partner

4/10

Poor

21 Apr 2015

nagete

Not a pleasant stay

Hotel Volubilis is OK if you need to stay in this area, for a business trip for example but please if you are in Fez, go to a Riad. It's where the magic happens, unnfortunately not in a hotel chain where the service is mediocre and everything is made for tourists.

10/10

Exceptional

24 Oct 2014

Mohsine

Fes vist

Great hotel, superb location

10/10

Exceptional

10 Oct 2014

Mohsine

Great location and service.

Amazing place,Great service and Clean room.
Overall a super hotel location in Fes.

8/10

Excellent

25 Jun 2014

D Busch

Good Value Hotel in Fez!

I booked this hotel as an extra night in Fez after a wedding. I wanted something simple, inexpensive and in a good location. And that is exactly what I got; staff including the restaurant manager are very friendly and helpful. And while I speak OK French, they all spoke English very well. The facility is what you would expect from a tourist hotel that caters to European tours; simple yet comfortable and CLEAN! The food is good/adequate; don't expect a gourmet spread just simple good hearty food. The location was great because it's more/less in the center parks and shopping (though the medina is a quick taxi ride away). If you're looking for an easy clean place to stay in Fez at a great rate, I can recommend Hotel Volubilis!

6/10

Pleasant

06 May 2014

Alper

above Moroccan standards but too expensive

This is a member of local hotel chain and as such it's well-organised and well-run in general. But there are many issues that they still need to address to deserve such high room rates. Each time I wanted to enter my room I literally had a fight with the door knob which fiercely resisted opening although the key is a card and this should have never been an issue here. At least breakfast should have been included into the prices, which unfortunately isn't. They are trying to charge you as much as they can through extras which is quite intimidating and irritating I should say. Reuslt: I ended up eating outside on all meals during stay. They advertise free wi-fi internet connection in the rooms, but that's a huge L-I-E ! Each you want to get connected, you need to go down to the lobby or somewhere close to it. The room wasn't cleaned well enough and was stinking with cigarette smoke. If I ever would be in that city again, would I stay at this hotel again? Absolutely I wouldn't and I wouldn't recommend it to my foe even. You will fare much better by staying away from it. There are plenty of alternative options in this city.

4/10

Poor

30 Mar 2014

Leigh M.

Geared for businessmen and tour groups

This hotel is a throwback to 1975. Catering almost exclusively to European tour buses and businessmen. Little to no attempt to curb smoking in any public areas, it is not for those who cannot tolerate. Waitstaff in particular are snootier than any I have encountered elsewhere. Hotel is in Ville Nouvelle which isn't the place to be as a tourist outside of a group.

8/10

Excellent

07 Dec 2025

Veronica

O hotel esta muito bem localizado (proximo ao shoping mall, restaurantes e supermercado). O café da manhã e bom (apesar de nao ter gostado do sabor do cafe servido). O quarto e confortável, mas acho qie precisa de uma repaginada (a mobilia esta um pouco desgastada).

Business Family

6/10

Pleasant

26 Nov 2025

HICHAM

Tiene que desarrollar más las habitaciones y añade más opciones y más comidas en el desayuno

Friends_and_family Family

6/10

Pleasant

11 Nov 2025

Mohammed

Hôtel dont au premier abord plutôt satisfaisant mais bémol niveau entretien du linge de toilette et de lit.

Friends_and_family Family

8/10

Excellent

08 Sep 2025

Mohamed

On a eu un excellent séjour à l'hôtel, espace calme avec une ambiance naturelle époustouflante. Les terrasses vue sur jardin sont une excellente option pour travailler. La piscine était bien même si j'ai pas eu l'occasion de me baigner mais j'ai aimé. Les lits sont confortables.
Si on peut améliorer qqs choses ça va être l'ascenseur et les salles de bain.
Sinon merci beaucoup à toute l'équipe pour leur bienveillance.

Business_and_leisure Partner

10/10

Exceptional

02 Aug 2025

Farid

Hôtel au top avec un personnel aux petits soins, je vous le recommande à 100%

10/10

Exceptional

26 May 2025

isabel

El personal fue super amable, lugar tranquilo y limpio. La piscina está muy bien cuidada.

Business_and_leisure Partner

8/10

Excellent

23 May 2025

Réal

Bien situé personnel présent et compétent

Leisure Family

8/10

Excellent

18 May 2025

Réal

Bien située avec un personnel attentionné

Leisure Family

10/10

Exceptional

08 May 2025

Carine

Hôtel très agréable et très bon accueil
Personnel très dévoué
Hôtel d’une propreté sans faille👍

Leisure Friends

8/10

Excellent

21 Apr 2025

Meryam

Habitaciones amplias, limpio y tranquilo

6/10

Pleasant

18 Mar 2025

Latifa

Chambre vieillotte, le sol n’était pas propre et la baignoire sale (des poils dans la baignoire), la porte fenêtre de la terrasse a dû être réparée car elle ne se fermait pas (nous étions au rez de chaussée)
L’hôtel est calme mais les chambres mériteraient à être refaite au vu du prix de la nuitée.

Leisure Family

8/10

Excellent

15 Jan 2025

Thomas

Ich würde es als ein gutes Preis-Leistungs-Verhältnis sehen. Das Personal ist insgesamt recht zuvorkommend. Habe noch 4 Tage verlängert, bevor ich in die Wüste gehe👳‍♂️

Leisure Self

10/10

Exceptional

08 Nov 2024

Sophie

Super endroit et personnel très accueillant et chaleureux je recommande

Friends_and_family Family

2/10

Poor

05 Oct 2024

Yassmin

Service frech arrogant ! Service Katastrophe unhöflich! Werde ich keinem weiter empfehlen für das Geld abzocke ! Zahlst dich dumm und Dämlich für eine Katastrophalen Services ! 1 Nacht für 200€. Dusche funktioniert nicht spinnen im Zimmer ! Keine Seife ! Kein warmes Wasser ! Personal schrecklich unhöflich eingebildet!

Service cheeky arrogant! Service disaster rude! I won't recommend it to anyone for the money they're ripping off! You're paying stupidly for catastrophic service! 1 night for 200€. Shower doesn't work spiders in the room! No soap! No warm water! Staff terribly rude conceited!

Leisure Friends

10/10

Exceptional

23 Aug 2024

youssef

Séjours tres agréable. Personnel tres accueillant.

Chambre 102 bien adaptée pour les personnes en fauteuil roulant. Petit bémol : il faudrait prévoir un siege hydraulique de mise à l'eau pour les personne à mobilité réduite qui leur faciliterait l'acces à la piscine. Et prevoir plus de chambre adaptée.

Friends_and_family Family

10/10

Exceptional

16 Aug 2024

Abdelhakim

Parfait

Parfait, accueil et services conformes à sa réputation

Self

4/10

Poor

12 Aug 2024

Verified traveler

Mauvaise expérience

A éviter. Nous avons réservé une chambre pour deux adultes et deux enfants (écrit noir sur blanc sur notre réservation), mais arrivés sur place on nous annonce qu’il ne s’agit que d’une chambre pour deux adultes. Nous avons dû aller acheter un lit parapluie pour notre bébé. De plus, la chambre est remplie de cafards qui sortent d’un énorme trou du plafond de la salle de bain. Une chambre très vétuste au passage.

Friends_and_family Family

4/10

Poor

07 Aug 2024

Verified traveler

Horrible hôtel

Friends_and_family Family

8/10

Excellent

21 Jun 2024

Vladimir

Séjour 4 nuits juin 2024

Le séjour agréable mais peut mieux faire , on voit que beaucoup de moyens sont mis à disposition pour s'occuper d'extérieur mais franchement les chambres pas vraiment 4 étoiles . Le petit déjeuner trop cher. On peut manger la même chose a moitié prix dans les petits café juste en face de l'hôtel. Grand plus de ce hôtel est la piscine. Propre . Avec les chaleurs on est contents de plonger dedans.
Rapport qualité prix on va dire que ça va . Mais franchement les chambres mériterait un bon rafraîchissement.

Friends_and_family Friends

10/10

Exceptional

09 Jun 2024

Petra

Nicht ganz behinderten gerecht. Zum Aufzug befinden sich einige Stufen. Sonst ein super gelegenes Hotel!

10/10

Exceptional

03 Jun 2024

Amina

Hôtel très bien situé, personnel très accueillant, sympathique et serviable. J'ai séjourné durant 11 nuits dans cet hôtel et j'en garde un excellent souvenir. Merci à toute l'équipe et je remercie plus particulièrement Oumaïma de la réception pour sa gentillesse.

Partner

4/10

Poor

14 May 2024

HARDEL

Presque pas de transat à la piscine
Personnel désagréable

8/10

Excellent

18 Oct 2023

Walaa

Bueno

Business Partner

6/10

Pleasant

18 May 2023

Artur

Il y a eu une panne d’eau dans notre chambre à un moment important, les meubles et le chambre sont très vieux , la climatisation sent mauvais et il y a beaucoup de moisissure dans la salle de bain ( faute de ventilation). Le petit-déjeuner est très limité en terme de choix et de piètre qualité.Une riad à 30$ la nuit offrait plus de choix. Cependant, le personnel était génial et très serviable. Il y avait beaucoup de parking et le brasserie sert de bons plats

Leisure

8/10

Excellent

01 May 2023

Elena

El hotel muy nuevo y bonito. El desayuno escaso, pocas cosas para elegir y no muy bien organizado.

Leisure Partner

8/10

Excellent

31 Mar 2023

Nathalie

Ensemble correct

Hotel agreable. Jolie piscine. Personnel sympathique. Petit dejeuner un peu cher par rapport aux bars resto très proches et très bien. Ensemble correct

Partner

2/10

Poor

03 Nov 2022

GIOVANNI

Hotel da non prenotare, ha visto tempi migliori. Lasciare i bagagli in camera al primo piano con le porte-finestre che non si chiudono non è il massimo neanche a casa propria, figuriamoci in viaggio. Sulla pulizia sorvoliamo che è meglio.

Leisure Family