Name: One Hotel Casablanca
Address: BOULEVARD 11 JANVIER, 24, Casablanca, 20000, MA

2/10

Poor

18 Jun 2026

Gracie

The room was terrible. The toilet was not functional and clean. The bed sheet was not clean. When I opened the AC an unpleasant odour came out and to finish we out a cockroach in the bathroom… never going there again.. but the staff were nice.

Friends

8/10

Excellent

02 May 2026

Dragos

We have stayed at this hotel mid April 2026. We initially booked a king suite. The check in was quick but when we got into the room we noticed the bathroom was not properly cleaned... We found hair strands in the sink and even a cigarette but on the floor... We complained and they moved us right away to a family suite room on the same floor. This room was clean and bigger than the room we booked.
The breakfast is great, with everything that you may think of. The coffee station was also nice and the staff was very friendly and helpful.
The hotel is located near the Arab league park, Mohammed V Square and Sacre Coeur church. The street and neighbourhood though were a bit sketchy with a lot of beggars and quite a big of street garbage... But we never felt unsafe.
One downside of the hotel was that there was a smell of food coming from the hallways into the too every morning.
The water was turned of completely two times during our stay for several hours. The elevator was quite old and small so sometimes we needed to wait a bit to get it.
All in all, I would say that One Hotel Casablanca is a decent hotel, good value for the money. I would say that they need to be more attentive with the way the rooms are cleaned.

Family

8/10

Excellent

23 Feb 2026

Lilirose

Easy to find, great spot downtown and has a spa!

10/10

Exceptional

10 Jan 2026

Brigitte

Nice staff members

8/10

Excellent

13 Dec 2025

Rashida

Room was clean, sofas were a bit dirty, breakfast was very good location was good aswell

Leisure Family_with_children

10/10

Exceptional

06 Dec 2025

Antonio

Great stuff rooms spotless

Self

10/10

Exceptional

17 Nov 2025

Reuben

Good location. Excellent staff.
The shower door on my room didn't close properly and the bathroom and room got flooded. They were able to dry it in no time

Self

10/10

Exceptional

02 Nov 2025

Aneeqa

The room was beyond expectations! The staff were courteous and knowledgeable. Beat options in the buffet breakfast!

Friends_and_family Family

8/10

Excellent

01 Sep 2025

Leslie

The staff was very nice, attentive, amazing people. The hotel is old, looks like it is going to fall apart any moment. We had an A/C leak all night. The area so, so.

Leisure Family

2/10

Poor

05 Jul 2025

ahmet erol

the hotel location is in bed and dirty area we couldn’t sleep from the street fights it says in the website it’s 5 star hotel it’s not even 1 star plus the room was full of ants they were crawling on the bed don’t believe the picture of the hotel in the website i got scammed i don’t recommend it at all i didn’t enjoy my vacation and i was happy to leave

Leisure Family

4/10

Poor

25 Jun 2025

Zoya

Cold breakfast. The hotel room bathroom looked like it hadn’t been cleaned. There was already a towel on the floor. No shampoo or conditioner. Overall would not recommend.

2/10

Poor

25 Jun 2025

SALIM

Liked nothing -
Buffet was terrible and stale and cold
Room was Dirty with ants everywhere and on bed. Asked to change room
And they said no because they were full. Shower leaked into the room

Leisure Family

4/10

Poor

29 May 2025

Fadel

Had to change rooms twice. Shower leaking water in both rooms all over. Never got my room with balcony that I paid for.

Leisure Partner

10/10

Exceptional

23 Feb 2025

Khasan

Walkable good market is close, food is grea

Leisure Family

2/10

Poor

12 Jan 2025

Fahad

parking

Business Partner

2/10

Poor

22 Dec 2024

Mayra

Worts place to stay , the area is unsafe and Dirty

Friends_and_family Family

8/10

Excellent

24 Nov 2024

Igor

We stayed two nights. Good stuff, very quick checking in and out. Little outdated bathroom, but everything is in working condition. Solid four stars.

4/10

Poor

11 Oct 2024

Brenna

Skip this hotel

The good: The service was excellent. The staff all went above and beyond. Our balcony was really nice. Breakfast has a nice variety and yummy juice.

The bad: There is hardly any parking. We rented a Fiat and were only able to get parking because our car is so small. There are only 3-4 parking spaces out front, otherwise you have to try to find street parking on the busy street. The hotel itself feels a little worn. The bed was harder than any mattress I've ever used. It felt like sleeping on the floor. There are no blankets provided, only one single flat sheet. We were cold. The shower leaked. The street noise at night was awful and made sleeping difficult.

Partner

2/10

Poor

10 Oct 2024

Danielle

BED BUGS!!! We checked into the room and first noticed there was garbage still on the floor so it wasnt properly cleaned. We went out for the day and asked them to clean the room. Came pack a few hours later and room was never cleaned and we lifted the sheets and there DOZENS of bed rugs laying around. They offered us a other room and when they took us up the room obviously hasnt been cleaned as all the trash cans were still full of the prvious guests trash. At that point we didnt feel comfortable staying there and went to another hotel. They refuse to refund and were not gelpdul at all so definitely beware.

Leisure Friends

2/10

Poor

16 Sep 2024

Cavin

Lurelle,
At hotel1 Casablanca has agreed to a full refund due to rooms 215 with broken toilet, shower, broken AC. Replacement room 101 had broken bed . Compensation massage given but no therapist working today . Poor service and broken promises

Family_with_children

10/10

Exceptional

04 Sep 2024

Arif

Easily accessible, very helpful staff.

Leisure Family

2/10

Poor

30 Aug 2024

Syed

City center close to local shops , staff helfull but location ,night noise ALL NIGHT PEOPLE YELLING ,STREET FIGHTS WITH DRUNK PEOPLE TILL 4 AM, NO DOUBT STAFF TRIES TO HELP, HOTEL ROOM VERY DIRTY, WATER LEAKS, DOOR ROOM KEYS STOP WORKING NEED REPROGRAMMING HORRIBLE TIME THEREFORE BOOKED FOR 9 NIGHTS BUT GOT OUT IN 2 NIGHTS MOVED TO BETTER LOCATION .AVOID AT ALL COST

Leisure Family

2/10

Poor

27 Aug 2024

Keti

We stayed inky one night (didn't sleep because the whole room was disgusting) and left. I lost the money of 3 other nights. Gave us a very bad tase of first day in Casablanca that followed us for the rest of the trip.

Leisure Family

6/10

Pleasant

18 Aug 2024

Sarah

Personnel très gentil

Leisure Family

2/10

Poor

10 Aug 2024

Reda

Pas de stationnement
Dangereuse location pour une femme seul ou étranger
Sale
Douche ne marcher pas

6/10

Pleasant

02 Jul 2024

Ali

Not a 5* hotel and neither the rooms are at that standard.

Friends_and_family Family

10/10

Exceptional

02 Jul 2024

Chirag

Wonderful place to leave

8/10

Excellent

07 Jun 2024

Abbas

One hotel Casablanca was conveniently located and a walkable distance to a number of places. The hotel provides daily housekeeping which keeps the hotel and rooms clean. The staff was very helpful and eager to assist guests.

Leisure Partner

8/10

Excellent

25 May 2024

Subhan

Good location and close to most shopping places.

Leisure Friends

10/10

Exceptional

10 May 2024

nosheen

Staff is very accommodating and spa is wonderful.

Leisure Self

10/10

Exceptional

27 Apr 2024

Simon

Juste OK

Partner

4/10

Poor

27 Apr 2024

Erik

Far far away from 5* hotel

This was probably 5* hotel when they build it but now is 3* at most. Furniture is old and full of stains. When I turned on AC it smelled so I turned off immediately.

Breakfast is basic nothing special.

Personnel is helpful.

Self

2/10

Poor

26 Apr 2024

Quonisha

I would not stay here ever again disgusting, staff at front desk were amazing. Breakfast staff was nasty and had attitudes. Also so many men hanging around front of hotel to harass customers and try to get money from you. This is not a 5 star hotel

Leisure Partner

6/10

Pleasant

20 Apr 2024

Valerie

Not what expected

Far from a 5 stars, really disappointed. Economic price but doesn’t worth the economy.

Partner

8/10

Excellent

19 Apr 2024

Kayode

Not bad.

My stay was good in general. My only concern was the shower room wall and much was done in black marble but showed lack of care. The wall doesn’t get cleaned as it should!!

Partner

8/10

Excellent

07 Apr 2024

SAMIR

Great stuff but the rooms need renovations and new furniture

Business Family

10/10

Exceptional

28 Jan 2024

Richard

Happy

Clean, friendly staff, relaxing nice room

Partner

10/10

Exceptional

10 Jan 2024

Khalid

Clean and tidy

Leisure

4/10

Poor

04 Jan 2024

Azhar

I was charged city tax at check in despite being paid to via Expedia. When I questioned I was told to check with Expedia. I contacted Expedia and was told that someone will get back to me. Which they never did. Overall bad experience. The only good part was the buffet breakfast.

Leisure Family

4/10

Poor

30 Dec 2023

Sarf

While the staffs are trying to mitigate the shortcomings of the management, the management is doing little to improve the experience for the guests. Our room 105 had roaches that we had to squat in the bathroom and ask the bell boy to remove it. One of the bed sheets had hair and the other had stain on the side and in the middle. The TV was so dusty that it wasn't clear when the last clean was for that room. The location of the hotel is in a shady street. If you are looking to get good experience in Casablanca, you are better off with a different hotel as the pictures here are misleading.

Leisure Family

8/10

Excellent

20 Dec 2023

Verified traveler

Hassan at the front desk, zakaria and all the staff are 5 stars. I have yet to meet hotel staff as nice as they are. They went out of their way to make sure we're comfortable and taught us how to call and use taxis without being ripped off. Frankly, they were the highlight of this stay. The hotel itself is decent but nowhere close to 5 stars, maybe more like 3 stars. The location is not touristic. It's safe but not the best location. I would certainly consider staying here again if i were visiting for business purposes and mostly for how nice all the staff were. No exceptions.

Leisure Partner

2/10

Poor

31 May 2023

Maria Theresa

Needs a lot of improvement. To expensive, breakfast horrible.

Friends_and_family Family

4/10

Poor

13 Jul 2026

TAOUFIK

L’environnement immédiat de l’hôtel es bruyant et très mal fréquenté.
Par contre le personnel essaye de faire au mieux : Donc le personnel est professionnel et à l’écoute pour améliorer les conditions d’hébergement ( changement de chambre rendu indispensable : notamment à cause du bruit des climatiseurs concentrés côté cour .
Du côté de Larue : Beaucoup trop de bruit -jour et nuit : Bagarres notamment la nuit et au petit matin : Beaucoup trop de bars
Néanmoins l’hôtel est globalement plutôt correct : Petit déjeuner correct et les attentions des serveurs est en permenance

6/10

Pleasant

13 Feb 2026

Emmanuel

Hotel tres moyen pour un 4 étoiles.

Business

10/10

Exceptional

06 Feb 2026

Fathi

Chambre parfaite

Partner

6/10

Pleasant

02 Feb 2026

Gaétan

La chambre était bien, le lit très confortable mais le problème était la douche qui était très petite, douche parapluie seulement et le renvoie ne fonctionnait pas bien et l'eau se ramassait partout sur le plancher .

6/10

Pleasant

01 Feb 2026

Ana Isabel

El personal es muy amable, pero al hotel le falta una reforma

Friends_and_family Friends

8/10

Excellent

31 Dec 2025

Hichem

Ok

Friends_and_family Family