Diwan Casablanca

Morocco , Casablanca
CASABLANCA, 31 Avenue Hassan Seghir
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75 reviews shown

8/10

Excellent

28 Jan 2026

Christine

Fabulous room, lovely staff

Leisure Partner

10/10

Exceptional

31 Dec 2025

Fizah

Highly recommend! Wonderful stay! Thank you✨

Leisure Family

10/10

Exceptional

29 Oct 2025

Michael

Price was great. Room was clean smelled nice.

Self

10/10

Exceptional

30 Oct 2024

Stephen

I got in late and reception was very friendly and helpful. Good night's sleep and a very fine breakfast.

10/10

Exceptional

09 May 2024

Owen

Room was good, breakfast had enough options

Partner

6/10

Pleasant

06 Jan 2024

Brent

Leisure Family

6/10

Pleasant

27 Sep 2023

DORIS

Needs to be updated. It is a very old hotel.
It was reasonable for a one night stay.
I would not stay for more than that one night.

Leisure Family

10/10

Exceptional

22 Mar 2023

Eddress

The staff were very friendly. This was my 4th time staying here and it was good to see friends again!

10/10

Exceptional

24 Feb 2023

Qasir

Very convenient for local shops, food masjid an transport. Staff are friendly and added convenience of money changing facility in reception which turned out to be better rate than any of the money exchange places.

Leisure Friends

8/10

Excellent

06 Sep 2022

Neil

My room with king size bed was more than adequate. However, the first night, I woke up to a leak in the bathroom ceiling and water on the floor. They did switch rooms to a comparable one and that room had minor issues and were fixed right away. Staff were attentive.

Leisure Self

8/10

Excellent

31 Aug 2022

Ingrid

It was good. Few things that you have to pay during breakfast.

Leisure Friends

6/10

Pleasant

16 Jul 2022

Susan

Hotel is tired and in need of upgrade. Construction going on next to my room. Confusing light control, not explained until I went back to front desk. Phone system had no way to call operator or front desk, which was a problem when someone tried to open my door repeatedly late at night. Would not recommend at this time.

Friends_and_family Friends

2/10

Poor

29 May 2022

Verified traveler

Most of the things at washroom are not working properly or not at all. The staff is so unorganized that they charged me twice for city tax. One of lady with Hijab at front desk was racist towards me. I would humbly request Diwan management to teach their staff to treat guests with respect because each guest work hard to get time off and enjoy their time to the best. Thanks.

Leisure Self

10/10

Exceptional

04 Jun 2021

Véronique

Perfect for a few buseness trip days

pretty nice , good prices, calm, next to nice areas .

Business

8/10

Excellent

21 Feb 2020

Shaoheng

General great value for stay

In general, it is a good place to stay in Casablanca, especially we booked a triple bedroom which the space and size of room is so big. The room is clean and comfortable, shower water is in very high pressure.

The only thing that is not very good, but I think it's general thing in Morocco, the hotel didn't provide any bottle of water and kettle, also the breakfast did not have water as well.

Friends_and_family Family

8/10

Excellent

13 Feb 2020

salem

Great Hotel

nice and clean hotel, customer service was excellent and room size was great! definitely recommend

Business

10/10

Exceptional

08 Nov 2019

Eddress

I would recommend this property. The people are very kind and accommodating. They remembered us from previous trips and were very happy to have us back. Will stay my next trip to Casablanca.

Leisure Family

8/10

Excellent

26 Oct 2019

Eric

Very Large rooms. Friendly staff. Good breakfast

Leisure Family

8/10

Excellent

22 Aug 2019

Jongyoun

Kind staffs

Family

2/10

Poor

08 Jul 2019

Verified traveler

Hotel Diwan is a very unpleasant hotel:
- It is very dirty, I saw a cat coming out of the kitchen.
-The floors are dirty I don’t want to take my shoes off. The keycards are even so dirty. The toilet didn’t flush. Absolutely disgusting.
-The shower water keeps alternating from hot to cold within seconds.
- The safe didn’t work, the door wouldn’t lock and I felt very unsafe. We had to change a room.
-The electricity for my electronics didn’t work.
- costumer service is nonexistent. We had to come up and down to reception for things that we needed.

These conditions are absolutely unacceptable. I do not want to stay there another second.

Leisure Friends

4/10

Poor

26 Jun 2019

Verified traveler

Mediocre

Dirty rooms, dirty bathrooms, cigarette smell everywhere, no cribs even after requested, no room service, no parking, noisy streets, barely slept, the whole place needs to be renovated, staff trained and management changed.

Family

10/10

Exceptional

19 Jun 2019

Verified traveler

Very beautiful building with amazing staff. The neighborhood is close to everything. This is a very busy comercial city.

Leisure Family

10/10

Exceptional

19 May 2019

Verified traveler

The room space cleanliness and staff the detailing by hotel staff location of the hotel

Business_and_leisure Self

4/10

Poor

23 Apr 2019

Verified traveler

The Hotel amenities list parking, and a gym which they do not have.

Leisure Family

8/10

Excellent

06 Apr 2019

Verified traveler

It had good staff who were always willing to help and is quite close to the main mosque and close to the port.

Friends_and_family Family

2/10

Poor

06 Dec 2018

cARLA

It's not a good option. It's not clean, the staff is not nice and the breakfast is TERRIBLE. You can stay one night, but not more than that.

2/10

Poor

28 Oct 2018

Verified traveler

Too noisy
No safe available for a 4 stars hotel
Cleaners talk loud in front of rooms.
Telephone was not working
Room service take too much time.

4/10

Poor

15 Oct 2018

Ginia

The air conditioner did not work. You couldn't have sliding door open due to mosquitos and the honking of car horns all nite!

10/10

Exceptional

03 Oct 2018

Eddress

The staff remembered us from last years visit and were very accommodating to our needs. They are the best and it waa good to see them again. Will be staying at this hotel again!!! Loves it!!!!

8/10

Excellent

26 Nov 2017

Verified traveler

Not ideal service and ammenities

Easy check in, great dinner service at the on-site restaurant, but breakfast not so much.

Family

8/10

Excellent

09 Nov 2017

Eddie

Vacation getaway

Had a wonderful time. Room was extremely comfortable. Got a balcony that I was not expecting. A very nice surprise! Will stay again my next visit.

2/10

Poor

24 Sep 2017

Sara548w

Hotel Diwan ....more like Hotel Rip-Off

I don't really leave reviews, but I feel it's my duty to warn others on this occasion. This hotel is diffidently not with it's 4 starts. An absolute joke.
It was certainty is not a cheap deal when I booked my week long stay in Casablanca, but I was expecting a nice and comfortable stay in return, instead:
1) On arrival you are not welcomed and taken to your hotel room with a quick introduction on all the things in your room. You are simply given your hotel room key, and told to go up to your room.
2)The toilets are filthy, the bath is clogged up when you take a shower. There are brown mark all around the bath, it's difficult to say if it's dirt or lime scale.
3)The towels are grey and rough, clearly overused for years. Definitely not a 4-star-hotel feel.
4)the managers are the most unhelpful, rude, and speak very little English.
5)Room service is outrageous, be prepared to wait a lifetime if you simply request extra towels.
6)Breakfast buffet is not fresh. It's clear that food from the previous day are displayed again. Also the service is slow, as when the tea, milk, eggs, or any other item run out it's not replaced quick enough. There's not much choice other then diary and carbs!
I could go on with this list for ages.

When I first checked in, I refused to stay in the room they gave us as the toilet was soo filthy it was not hygienic at all, so they gave me another room instead. As if it was planned, because the receptionist guy had another key ready without question!?

4/10

Poor

22 Sep 2017

Sergiy

Ok for 1 night

Ac didn't work. Toilet seat was broken. Water in sink didn't go down. Breakfast finished at 10.30, at 10.25 it was empty could not get anything. Stuff nice and helpful. Central location. Good for 1 night.

8/10

Excellent

17 Sep 2017

Ummar

Nice hotel. One of the rooms when we checked in was not ready. Although this was not an issue as we just waited in the other one from our group as we waited for that one to be cleaned. Breakfast was good with a nice amount of selection.

Family

8/10

Excellent

20 Aug 2017

Verified traveler

Decent hotel

Decent hotel just outside the main touristy areas of Casablanca. It is reasonable for the price though it needs some updating. The surrounding areas are all right but not great for walking, shopping, or sightseeing. There are however several restaurants and the Central Market nearby. Front desk service was very good. The breakfast was decent. There is no business lounge but the front desk will print documents if you need it.

Family

8/10

Excellent

16 Jul 2017

Verified traveler

Traffic outside the window was constant and very noisy. Location was ok for the main tourist places (mosque and ricks cafe), about 30 min walk to the mosque. Beds were very comfy, great selection of pastries plus more for breakfast.

2/10

Poor

10 May 2017

auday

Very poor customer service they very rude the manager unprofessional there's no respect from his staff when I ask them to call the manger they talk when I was telling him about the bath room the shower broken as the toilet seat I told the cleaner lady and she told them and I told the front desk staff there's no connection between the staff and the manager Abdul Rahman the girl worked in front desk very rude she tried to charge me tax when I already paid including the booking on line I did show her the paper booking she keep saying the manager told her to charge the guests after I put my bags into the car one of the staff asked me to go back to pay tax I went back with paper booking but all what I get rude talk when I asked them to talk to the manager they don't want to call him the door man guys they called him and I was shocked because the staff and the manager all talked one time I told the manager write down what you and your staff asked me to pay he's refused. The hotel dirty every where the breakfast staff they touch the food with no cloves so 3 days was very bad experience in that hotel I go to Morocco 4-5 times a year for work I will never go to that place.again

6/10

Pleasant

16 Apr 2017

Milan

Not Bad

Good things first
- Good staff helpful and responsive,
- Big Rooms
- Location was good,
- Housekeeping was good,

Improvements
- Dull entrance
- Hotel needs maintenance badly, the tiles of the room I stayed had fallen down, ceiling is with all black fungus mark,
- Old furniture in the corridors,
- Can provide, a kettle, note pad & a pen etc..

Over all \"Not Bad\" just there is lot of room for improving.

10/10

Exceptional

01 Mar 2017

Verified traveler

Convenient and clean hôtel

The hôtel is very Nice and the personnel is Nice. Ibreally like the rooms and the breakfast too. Really close to the médina

Partner

10/10

Exceptional

11 Jun 2016

Bibi

Nice hotel with spacious rooms.

The hotel is easily accessible and there is a lot to do in the area; the Souk Central is not far away, for instance.

4/10

Poor

24 Apr 2016

Verified traveler

Maybe two stars hotel. Not more than that. Do yourself a favor and don't book it. Generally, take 3 stars down to any of the rating in this city

8/10

Excellent

23 Apr 2016

Rashid

Nice hotel

Nice hotel in the downtown and nearby metro statio. Location is very good. Staffs are also very good. However, lift is old and room keys are difficult to operate. Otherwise, worth of the money.

8/10

Excellent

14 Apr 2016

MICHAEL

Recalls the time of Grand Hotels!

In our visit to Morocco we could not miss Casablanca and Rick's Café which is at a walking distance from the hotel.

Partner

4/10

Poor

16 Mar 2016

Dave

Not a 4-hotel yet with good location

We stayed for 3 nights in a suite on the 2nd floor. The suite was spacious but on a closer look we discovered many lacking details - dirt in corners, wall and floor cracks in the bathroom, no promotion material or brochures, very noisy minibar with no beverages, missing coffee maker even though it was supposed to be there, noise from the street and hallway. The buffet breakfast was very poor with bad service provided by non-English speaking staff.

8/10

Excellent

29 Feb 2016

Sam

Great Location. Great staff

Great Hotel. Rooms were big and friendly staff. Breakfast is served form 7 to 11 but we had to leave the hotel by 6.30 so they went out of their way to make breakfast for us at 6am and no extra charge.

Family

8/10

Excellent

22 Feb 2016

Verified traveler

Good nice hotel.

Our one night stay at the Diwan Hotel was great. The room was large and clean. The breakfast was okay, they had a lot of bread but not a lot of other selection. Wifi was sloooww. There are a few restaurants and one grocery store a few blocks away. It is a 15 minute taxi ride to the Hassan Mosque. Service was nice and polite, the only problem was the service was slow when responding to our problem. Our door jammed and it took them 2 hours to get it opened so instead of us checking out at 12, we were able to check out past 2pm and missed our intended train schedule.

Partner

10/10

Exceptional

01 Feb 2016

Charles

Great three-day, two-night stay!

1st... We had an extra-big room on the top floor, so perhaps we had a better room than most. ...or maybe not. Great room, balcony with nice view, tub with jets. ...shower didn't really blast; sort of ran straight down.

2nd... I actually got stuck in the elevator for 45 minutes, but I don't really hold that against the hotel. It actually seemed to endear me to the staff, who were super-friendly.

3rd... Breakfast was surprisingly good. Omelette station, masimmon (Moroccan bread) station, etc.

4th...Great location. Great restaurants close by (Rick's Cafe, new sushi restaurant across from the beeeautiful Casa Port train station, incredibly delicious Cafe Jose Tapas). Long walk/short taxi to Hassan II Mosque (a must-see).

Great experience (and I stay in Casa a lot).

Family

8/10

Excellent

03 Sep 2015

Alvin

Western style hotel, elevator & halls.

Nice breakfast. Near train station. Accommodating staff. Business style neighborhood. We walked to La Sqala restaurant ( very much recommended) and took a taxi to the Hassan II mosque.

Family

6/10

Pleasant

22 May 2015

Johann

Conveniently located hotel

Diwan Casablanca is conveniently located in mid-town, with easy tramway and train access. Reception is friendly and helpful. The room was very spacious and well decorated. The bathroom could do with some new painting, but it was clean and well-appointed.

Partner

4/10

Poor

05 May 2015

Verified traveler

Unclean

The hotel was unclean, bedsheets were dirty with marks, flush was not working properly. The only plus is it being close to casa port station but this definitely not a 4* hotel. Hassan II mosque is more than a half hour walk. Breakfast was very basic too.

Family

4/10

Poor

05 Apr 2015

Ethan

Nice hotel with lying, unhelpful staff.

Don't tell me that every room has air conditioning if you only run your air conditioning during July and August.

Don't tell me that you will provide an iron so that I can prepare my clothes for an interview if you only have an overnight laundry service and no ironing equipment for guests.

In fact, don't ever tell me anything again, I wouldn't believe you if you told me that the sun rises in the east.

8/10

Excellent

26 Oct 2014

Location was great

This hotel served our purposes. The staff was friendly, the room was very clean and the most spacious we experienced during our stay in Morocco. The best part was the location however, an easy walk to the old medina and the main square which had a lot of cafes, restaurants and evening activities. We also had no trouble in walking to the Mosque, an approximate walk of 30 minute through the old medina from here. The breakfast was adequate

8/10

Excellent

27 Sep 2014

Verified traveler

Pretty good except one day when we had no water from 8am until 6pm

Family

8/10

Excellent

01 Oct 2011

Roger

Good for a short stay

Not the best of hotels but quite acceptable. Buffet dinner and breakfast were superb but the hotel doesn't serve alcohol so dou can't have wine with dinner. I went to a hotel nearby to enjoy a beer.

10/10

Exceptional

25 Dec 2010

sheryl

excellent location

was near train station, shopping and food.Everything we needed for a one day stay..

6/10

Pleasant

22 Nov 2010

Carole

Not my expectation of a 4 Star Hotel-

I selected this hotel as it seemed the best in my price range, Though it didn't meet my initial expectations it was clean. Waiters in the dining room were very accomodating and friendly. Registration staff not very knowledgeable. Room and bathroom were spacious and clean. A large crack in one painted plaster wall was in need of repair. The total experience was good though. There were about 4 restaurants in the area (near the Central Market, produce market) but on my first two night in north Africa I was a bit reluctant so the first night my daughter and I ate in the dining room of the hotel and the second night we walked a half a block and ate at the lobby lounge at the Sheraton.

The large dining room had white tablecloths and very attentive waiters..food was ok.. buffet dinner with enough choices to satisfy. Dismal breakfast...
flaky sticky buns, bread, butter, jam, cream cheese,
coffee, tea and what tasted like Tang for orange juice. Had the misconception you could walk to pier area to eat and walk but that was not the case. That
neighborhood was on the Corniche along the beach.

This hotel did have two areas to sit in the lobby with leather couches and a marble floor but it was occupied with several large tour groups.

Thought about a steam mentioned in their profile but it was in the basement and was kind of scary.

8/10

Excellent

02 Nov 2010

Verified traveler

Diwane Hotel - good value and nice people

While Casablanca is not much to speak of for a visit, the Diwane was a good deal for a short stay. Rooms are basic, but spacious and quiet. Staff is friendly and helpful and it is easy access via taxi or on foot.

4/10

Poor

30 Oct 2010

paul

hotel Diwane casablanca

well upon checking in found out room safe, or any safe worked they would give me a master key witch is the master for all safes??? i kept my funds
the bathroom although nice was full of scum on the curtain and floor, carpets clean maybe a few months ago. again hotels.com claims this a is 4 star a 2 at best, the place is falling apart, the food sub par, although the staff very nice and the best hammas I had In Morocco. At least the spa part was good. but the room faced the street and very noisy, one day the room was not cleaned, and you wondered about all the mold in the bathroom.

6/10

Pleasant

17 Oct 2010

David

Casablanca ? Only if you have to!

Nothing of real interest for tourists in Casablanca - except for the run down medina perhaps.
Hotel Diwane is unexceptional, the staff were moderately helpful, limited dining choices and rooms average.

Partner

10/10

Exceptional

27 Sep 2010

Verified traveler

Good location and attentive staff

We stayed one night at this hotel and found it to be quite adequate. We read a lot of reviews on hotels in Casablanca and we were worried about the hotel we selected. However, we were pleasantly surprised and happy with our selection. For the price, location and cleaniness it was a very nice hotel. Thank you!

10/10

Exceptional

18 Jun 2010

Verified traveler

Hotel Diwane in Casablanca

The hotel was extremely nice. Located in the port area of Casablanca, there was quite a bit of traffic, especially large trucks. There were quite a few restraunts and cafe's located within a few minutes.

8/10

Excellent

12 Jun 2010

Verified traveler

good location

The hotel was nice and confi, close to most must see areas, it is a bit far from the Mosque, but we walked there thru the Medina no problem.

2/10

Poor

26 Nov 2024

mounira

total flop

les photos ne reflètent pas du tout la réalité!!! l’hôtel a très mal vieilli

Friends_and_family Family

4/10

Poor

16 Oct 2024

Wassim

Desapoitment

Ha sido decepcionante, al anunciar que hay parking, pero no lo hay. En el centro de Casablanca es casi imposible aparcar en la calle. De saber que no había parking, no lo había reservado.

Business

10/10

Exceptional

15 May 2024

MOENO

安い値段のホテルですが、ポーター（部屋に荷物を運ぶ人）がいます。部屋も清潔で、お値段以上のホテルでした。

Leisure Friends

2/10

Poor

07 Aug 2022

Abdelfattah

1 ster hotel wordt niet naar klanten geluisterd en behoorlijk vies airco werkt niet ontbijt zeer matig

Leisure Family

6/10

Pleasant

14 Feb 2021

Amina

Décevant

Mon séjour n a pas été satisfaisant dans cette hôtel pour prendre il n y’avait d eau chaude la chambre était froide le petit dej pas terrible bref séjour décevant

Self

10/10

Exceptional

06 Mar 2020

Odin

Bonnes prestations en coeur de ville

J'ai passé un très bon séjour au Diwan Casablanca, aussi bien par l'accueil et le service, la taille, la propreté et le confort des chambres.
Bien situé, il est facile de se divertir autant que se restaurer à proximité.
Profitant de la présence d'un hammam, sauna et de la possibilité de se faire masser, j'y retournerai volontiers lors de mon prochain séjour.

Business

10/10

Exceptional

12 Feb 2020

Verified traveler

Sehr gutes multilinguales Personal-tolles vielfältiges Frühstück

10/10

Exceptional

15 Sep 2019

Elvira

Bonne choix, good choice in Casablanca

10/10

Exceptional

24 Jul 2019

Aliriza

Marrakesh 'te muhteşem 2 gün

Marrakesh 'te kalınacak güzel ve temiz otellerden biri çalışan arkadaşlar cana yakın ve iyi kaldığım dönem içinde konakladigim en iyi otellerden birisi

Friends

8/10

Excellent

28 Jun 2019

فيصل

إقامة مريحة

اقامة مقبولة لكن كان في تأخر في تصعيد الحقائب للغرف . الفندق قديم يحتاج تجديد أثاث . لكن الغرفة وسيعة و نظيفة و النت جيد و الفطور متنوع لكن قليل . الموقع ممتاز .

Family

2/10

Poor

25 Jun 2019

Verified traveler

De bed had bedwantsen kon de helle nacht niet slapen hellenacht voelde de hellenacht iets over mijn lichaam kruipen dat ik het zo erg zat was dat ik 5u ochtend weg was gegaan

Business Partner

4/10

Poor

05 Jun 2019

Verified traveler

O cafe da manha akem de desorganizado e fraco, as xicaras estavam sujas

6/10

Pleasant

13 Apr 2019

Verified traveler

Tout à fait satisfaisant en ce qui concernait la chambre.