The Seven Hotel And Spa

Morocco , Casablanca
CASABLANCA, 14 rue baalabak bd de la liberté
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50 reviews shown

10/10

Exceptional

12 Jun 2025

Mohammed

Super friendly & excellent value. Not too far from centre nice walk in local areas

Friends_and_family Friends

4/10

Poor

06 Apr 2025

Verified traveler

I was charged taxes with no receipt
Room has Roaches, no drinking water, you have to ask for toilet paper all the time, no microwave even in the dining area

Partner

10/10

Exceptional

21 Aug 2024

Antonnette

Staff was friendly and helpful!

Leisure Family

6/10

Pleasant

25 Dec 2023

Verified traveler

Rooms stink

Unfortunately rooms stink, smells very bad.

Friends_and_family Family

4/10

Poor

21 Nov 2023

Khalid

Overall good, but setting to 2 stars because of roaches in the room and the property. I won’t consider this property again due to this problem. However I must say staff is nice, helpful and friendly. I hope they can take the roaches problem seriously. This is marked as 4 stars hotel, but I would barely give it 3 stars in my opinion

Business_and_leisure Self

4/10

Poor

03 Sep 2022

SERGIO

Worst Breakfast Ever.

For two nights was ok, more then that can be a nightmare. Worst Breakfast ever.

Internet was ok.

Business

10/10

Exceptional

18 Jun 2022

La- Fleur

A great hotel. I like that the front desk staff made the stay comfortable, very friendly and professional. One thing that I would recommend for improvement is the breakfast, very limited: cake, bread with cheese, honey, and hard-boil eggs tea, coffee, juice. They lack a variety of breakfast items a typical American would wake up to like yogurt, fruits and fruits is in abundance there. Otherwise very impressive, from the decor, layout, cleanliness...super! This will be where I stay again whenever I go to Morocco. I don't mind the breakfast that much but I hope this feedback would bring some changes to the breakfast menu...Highly, highly, highly recommended!

Leisure Self

4/10

Poor

01 Nov 2021

Kenya

Stayed in room 219 on the second floor and the bathroom leaks into the main room so bad and smells like sewage water
Card reader worked one time while I was there and the women refused to try it again suggesting that I go to the ATM around the corner

Business_and_leisure

2/10

Poor

11 Mar 2019

Verified traveler

Location hotel lousy place.hotel lousy place. Byyyyy

Friends_and_family Family

8/10

Excellent

07 Feb 2019

Jordan

The room and bathroom were clean. The staff are very helpful. The location of the area can be a bit complicated especially with the gps.

Leisure Partner

8/10

Excellent

27 Mar 2018

Innocent

Nice hotel in the heart of the city

Great experience overall. The staff were very welcoming and helpful. The breakfast was good and very clean. Two members of the hotel at thI counter à tall man and a woman from Morocco were very good at customer service. One I didn’t like was that I requested to change room, but I didn’t get a response after my request. And the room is very small compared to the US hotel.

6/10

Pleasant

01 Nov 2017

RAZA

Reasonable, Pretty disappointing.

Breakfast was always cold.
Waiters could not speak English.
There was a female receptionist working during the day who could not speak or say a word of English, how disappointing.
There was a male receptionist who worked nights who could speak English perfectly fine.
I was given a single room which was very small, cramped and within that room there was no where hang up my clothes, I asked for me room to be changed to a double room which was better and then was asked to leave that room which I refused.
Water within the shower was not always warm, hot.
The hotel is situated within a back street, walking distance to restaurants and town centre.
I would not rate the hotel as a four star rating.

6/10

Pleasant

18 Oct 2017

Mohamed Javed

Poor location.

Hotel was very good but local not so much.

Partner

10/10

Exceptional

10 Jul 2017

Mohammad Hassn

Quit& relaxing stay

Hotel is more than excellent, staff in general are very chearfull& friendly espcially Khaled, breakfast improved a lot. Best money value, strongly recommented for honey mooners& close to all shopping centers.

4/10

Poor

19 May 2017

Verified traveler

Disappointing all round

Not staying here next time. The breakfast hot food was cold or neglected. Cakes and bread galore. Supposed to have been a superior room. Not. Tiny bathroom / wetroom. See through glass door on loo. Not for me. Bad wifi. Bad electricity in the room, so chargers didn't charge effectively enough. Coupled with wifi that was mostly not working, this was a disaster for a business person.

8/10

Excellent

24 Apr 2017

Andrew

Decent place to stay

After a bit of confusion on check in the hotel was fine

Partner

8/10

Excellent

05 Feb 2017

abdulaziz

Really Good , but the hotel didn't receive my booking via Hotels , I had to call hotels call center.

2/10

Poor

05 Feb 2017

Andrew

Choose a different hotel, this place is a joke.

The standards and service at the Seven Hotel and Spa do not reflect what I expect of any four star property. The issues we encountered were as follows:
The temperature of the shower ranged from cold to luke warm and was never hot.
The room not thoroughly clean.
On two days we returned from a days sightseeing to find our room had been serviced but no towels replenished, we then had to wait more than 2 hours for the towels to arrive despite several calls chasing them and thus unable to shower when we returned to our room.
The breakfast at the hotel was extremely poor in terms of choice and quality. The hot food options were all cold and not replenished (and heated by tea lights).
Staff in the breakfast room were rude, to a lesser degree so were all of the other staff at the hotel with the exception of Zak, the trainee and student who had more idea about customer service than the rest of them put together.
Lastly and probably the thing that leaves the worst taste in my mouth about the stay at this hotel is that when I complained the management and owners said they were not willing to offer any compensation or do anything in an attempt to redress our situation.
On the day of our departure the manager, with whom I had spoken with twice about the issues I encountered, and the owners were present. They all chose not to engage with me, instead avoided any eye contact with me - very bad form.
Avoid this hotel.

Partner

8/10

Excellent

03 Feb 2017

Joseph

Brand new boutique style hotel located on a quite street near the centre of the city and a short walk to the Tramway. Well appointed, comfortable rooms and the dining area is spacious and modern. The buffet was good but could use more variety. Because it's a new hotel not too many taxi drivers or people know where it is.

4/10

Poor

24 Jan 2017

Dahi

No good

Partner

6/10

Pleasant

14 Dec 2016

Verified traveler

in a shaddy area

showers won't drain.Same cold breakfast everyday.It seems they just don't care. It's catered for locals.

8/10

Excellent

06 Dec 2016

Jinu

Clean hotel and value of money

Its a contemporary style hotel with good ambience but the service was not at par as a four star hotel.However since it was a good deal n the reception staff were nice the stay was comfortable.

6/10

Pleasant

30 Nov 2016

Verified traveler

Nice hotel despite the huge cockroaches

My biggest complaint is the huge cockroaches that I found in my room. Each time I called the hotel staff about them they laughed. Another problem was that my room did not have a good wifi connection. I also doscovered that the bathroom was not thoroughly cleaned before I moved into the room.

6/10

Pleasant

27 Nov 2016

Abdelaal

Not convenient

Too expensive related to its facilities.

Family

6/10

Pleasant

24 Nov 2016

Heather

Hardest beds on three continents

The room was very small, and the bathroom sink and shower handle were dirty. The bathroom has an open glass wall, and you can have privacy by manually lowering and raising a cheap shade every time. The view was terrible - dirty rooftop filled with someone's laundry. Hallways were super dark, and no one told us that the guests are expectedly to turn on the lights every time they entered. The bed was incredibly hard. Now, I like a firm bed, and I discounted other reviews that stated that the bed was superior hard, but seriously. This was the hardest bed I have ever tried to sleep upon.

The staff were good. Polite, kind people. However rather than calling a local petite taxi when we asked, they tried to call some other kind of cab that would have been literally ten times as much.

All in all, we won't be back. We didn't have a terrible experience, but it wasn't at all what we expected from a hotel of that rating.

Partner

6/10

Pleasant

10 Nov 2016

Qais

It's not as nice and cozy as it looks on the pics

It was not really nice, the bathroom taps and pipes etc seemed to have been never cleaned. The breakfast was not really clean, there were many small insects flying over the food and the dishes in the breakfast area.

6/10

Pleasant

30 Oct 2016

Paul

Expectations not met.

See above.

8/10

Excellent

17 Oct 2016

Marianne

When reviews say the beds are hard, they are! We've never seen anything like this before.

Partner

8/10

Excellent

10 Oct 2016

Wigberto

Great hotel, needs softer beds, that's it.

This is a great looking local hotel. Very modern. My only complaint is that the bed in my room was very very hard. When I talked to the front desk, they said that it was a medicinal mattress and that it was great for my back. My back disagreed painfully.

Partner

6/10

Pleasant

02 Oct 2016

Mary Jane

Overnight stay ok

For us, the hotel was fine - we were only there overnight. The bathroom situation was not ideal, as it had a clear glass partition to the rest of the room with a drop down curtain. Annoying. Other than that, the bed was comfortable, the breakfast was enjoyable and it fit our needs.

Family

6/10

Pleasant

09 Sep 2016

Traveller

OK,but....

We arrived to only one bath towel but got that sorted. We asked for more clothes hangers but never got any. We asked for another toilet roll but ended up having to get one myself from the cleaners trolley. The breakfast was just ok, it did not get replenished quickly enough and there was not much variation. There was a bit of thread on the floor in the room which did not get moved for the four days we were there. The room needed dusting in some areas. The bed, pillows and linen were all good and clean. the bathroom was a wet area which did not work very well as the whole area got wet. In general there was nothing major that was not good, but I thought it was only 'ok'.

10/10

Exceptional

05 Sep 2016

MOHAMMAD HASSN

Superb New Hotel at city center, closed to all sho

Hotel is new, well desined, large screen TV with many chanels. Its outstanding in eveythings

10/10

Exceptional

28 Aug 2016

Rahila

Nice hotel great location

I was very impressed with hotel and customer service. Very near to everything. I would book this hotel again.

8/10

Excellent

30 Jul 2016

Dana

Comfort in a city neighborhood

The staff was fantastic. The location is in a local neighborhood which could sometimes make it difficult to get a can. Otherwise, great local restaurants.

Family

6/10

Pleasant

29 Jul 2016

Verified traveler

Friendly staff hotel

Great staff friendly and go out of there way to make sure your stay is great experience breakfast is free with plenty items to choose form. Hotel is fifteen minutes form the sights and beach taxis are easy to catch form hotel rooms are clean modern nice tv and mini frig. Beds are very hard and bathroom is separated by a glass wall which offers limited privacy.

Partner

10/10

Exceptional

13 Jul 2016

Khalid

Very nice hotel with great breakfast.

Partner

10/10

Exceptional

07 Jul 2016

Alexandre

Great hotel just a month old that explain the low numbers of review. Staff was super friendly and breakfast good.

Partner

8/10

Excellent

08 Jun 2016

Verified traveler

Lovely hotel

Beautiful hotel this was and had a really enjoyable stay! Great breakfast also :)

8/10

Excellent

05 Dec 2025

aya

Chambre propre, mais le constat a été que j’ai couché dans les mêmes draps tout mon séjour, le petit déjeuner était très agréable, j’ai beaucoup apprécié les cake.
En général pas grand-chose à part les draps

Self

10/10

Exceptional

09 Nov 2025

FRED

Bon accueil

Friends_and_family Friends

6/10

Pleasant

10 Jan 2025

Verified traveler

Frühstück sehr schlecht.Fotos stimmen nicht!

Frühstück ist nicht gut! Dir Fotos sind aus dem Jahre 2012 nach Angaben vor Ort, leider stimmte das Frühstück überhaupt nicht mit den Fotos überein. Die Toilettentür im Zimmer war verglast und man konnte ein wenig durchschauen. Teils Milchglas aber ein schlitzt war frei.

Friends_and_family Family

4/10

Poor

29 Oct 2024

Verified traveler

Très très moyen.

Hôtel propre. Lotterie médiocre, ascenseur en panne, taxe de séjour surfacturée, fenêtres 'e fermant pas, parking annoncé alors que garé dans la rue.
Petit déjeuner complet.

Friends_and_family Family

4/10

Poor

10 Dec 2023

JOELLE

Hôtel tres moyen avec une literie catastrophique.

Business

4/10

Poor

06 Oct 2021

KHALED

Cartier sale et non sûr service laisse à desirer. Pas de placard dans la chambre. Le PDJ est bon avec un excellent service.

Business

8/10

Excellent

26 Dec 2019

Verified traveler

Det er rent og stille område. Dør til gang er ikke lyd isoleret hvilke gav nogle morgen problemer med for højt snakkende kinesiske turister. Hotellet ligger centralt tæt til mange ting og til mange spise steder

Leisure Self

2/10

Poor

11 Nov 2019

Verified traveler

La chambre n'était pas propre et les toilettes se trouvaient dans la chambre à 1m du lit avec pour seule séparation une vitre transparente. Il y avait un vis à vis, nous avons donc quitter l'hôtel après la première nuit. Aucun remboursement n'a été accordé. Je vous conseille de fuir cet hôtel !

Leisure Partner

8/10

Excellent

04 Aug 2019

Danila

В целом за свои деньги не плохо.

Partner

2/10

Poor

02 Aug 2019

Fatih

Hotel was dirty.Rooms are very small,Bathroom and toilet next tto eachother in a small room and very dirty.Front desk is terrible. All you get is \"No \" for answer.One of the Hotels the night never ends...

6/10

Pleasant

21 Jun 2019

Verified traveler

Chambre entièrement refaite. Hall d'accueil impeccable.

Business Self

6/10

Pleasant

27 Apr 2019

Verified traveler

+ Personnel très courtois et aimable
+ emplacement centre ville
- trop petit
- petit dej proposer limite

Business_and_leisure Partner