Kenzi Tower

Morocco , Casablanca
CASABLANCA, Twin Center, Boulevard Zerktouni
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100 reviews shown

10/10

Exceptional

09 Mar 2026

Eugene

The room was very spacious and clean! We were on the 18th floor and had an amazing view of the city and ocean!! The staff was very friendly and the restaurant was excellent! I highly recommend

Partner

6/10

Pleasant

27 Feb 2026

nasrin

The room was clan. But the TV was not working called the front desk they were suppose to send some one to fix
After an hour of waiting , went to bed and tv never got fixed

Partner

4/10

Poor

13 Feb 2026

Lawrence

The room was dirty, the television was broken, and one towel per person. They told us FIVE times they were sending someone up to fix the tv...they did not. The hotel pretends to be 5 star, but it is 3 at best.

Leisure Family

8/10

Excellent

10 Feb 2026

Marie Claude

Le bain tourbillon ne fonctionne pas bien et les chambres commence à avoir besoin de rénovation. Les miroirs sont abîmés.

10/10

Exceptional

27 Dec 2025

Judith

Staff was nice

Leisure Family

10/10

Exceptional

25 Dec 2025

Mustaphahoussni

Mohsenn at reception is polite friendly and very professional

Business

10/10

Exceptional

23 Dec 2025

Arwa

Excellent variety of continental breakfast and Moroccan dishes . Friendly staff . Meriam at the reception was very helpful and professional. Badr and team at the restaurant were very nice and friendly. Always at your service .
Spa was amazing . Massage and Hammam was great . Excellent experience ❤️

Leisure Family

6/10

Pleasant

29 Nov 2025

Shengyu

As a 5-star hotel, there are lots of improvements needed in this hotel. The room we stayed has strong paint smell. The wash sinks are easily clogged. The water temperature of shower faucet is so difficult to adjust, it’s either burning hot or too cold. It can’t stay at warm level.
We reserve the stay in the hotel for a friend's wedding held in the same hotel. All the guests suppose to receive welcome basket but nothing was delivered to our room.

Leisure Friends

6/10

Pleasant

01 Nov 2025

Mohammad Mansoor

The room was spacious and had all the necessary amenities. However, the key card system was very inconvenient — it stopped working after almost every use, and we had to reset it repeatedly. This was quite frustrating and wasted a lot of time. Hoping the hotel can fix this issue soon.

10/10

Exceptional

28 Oct 2025

Nicole

It was a beautiful hotel with an amazing view!

10/10

Exceptional

27 Oct 2025

Pramode

staff

Leisure Family

8/10

Excellent

19 Oct 2025

Maryam

The hotel is in a good central location.
The view from our room was lovely. We went for dinner at the Skies ans that was a very nice meal with a view of the mosque. The food was great and good portion size.
The main thing that disappointed was the rainfall shower in the room. It flooded the shower unit and went on to the main bathroom floor so was very slippery. We only used it once and used the smaller shower head after that.
Overall the hotel is nice but just needs some attention to upkeep/ redecorating/refurbishment

Leisure Family

8/10

Excellent

18 Oct 2025

Shirish

Good breakfast. Polite staff but slow processing at check in

10/10

Exceptional

12 Oct 2025

Mohamed

Great stay wonderful time

Leisure

6/10

Pleasant

07 Oct 2025

monyca

Overall, a pretty average stay in an average room. The room and bathroom need some updating. There was a musty smell to the room and there appeared to be a water leak at some point as evidenced by watermarks on the wallpaper. The bathroom was odd... tub within the shower stall and an unusual setup with a rain shower head in addition to a detachable shower head/hose. The rooftop bar was nice for enjoying a cocktail and afforded us some spectacular views of the city.

Friends_and_family Family

8/10

Excellent

30 Sep 2025

Daniel

Nice hotel but rooms need TLC, getting outdated

Business Family

8/10

Excellent

27 Sep 2025

ramy

Staff friendly

Business Partner

8/10

Excellent

27 Sep 2025

Mohamad

The hotel is old and needs maintenance, especially the bathroom. However, the location is excellent, and there is a beautiful restaurant on the top floor of the hotel that I highly recommend visiting

Leisure Family

4/10

Poor

06 Sep 2025

HAROON

Kenzi bad service but good hotel.

The telephone in the room was not working so could not call room service had to go downstairs into reception three times to ask him to fix the phone to fix the fridge for some more glassware for the room. Every time I was promised, I would go back up to my room and then need to come down to Reception again.

I was sick and had no way of calling Reception to get any room service or any amenities to my room.

I have made a formal complaint at the hotel with Guest Relations.

The room quality is excellent and the hotel is in a good location but the service has dropped over the last 10 years since I’ve been staying at this hotel.

Business

6/10

Pleasant

04 Sep 2025

ahmed

No WIFI

I am shocked with the WiFi not working in my last night and this spoiled all my entire stay in the hotel . This is not acceptable for such 5 star hotel not to have the WIFI SERVICE for 24 hours !!!!

Self

6/10

Pleasant

26 Aug 2025

Matthew

Location.

Leisure Self

6/10

Pleasant

24 Jul 2025

Salty

8/10

Excellent

30 Jun 2025

Mustafa

Improve the breakfast

8/10

Excellent

17 Jun 2025

Estrella A

A hotel chosen by tour operators and I extended my stay. Hotel is clean and centrally located for my 2 night stay in Casablanca. Room was clean and comfortable

Leisure Self

10/10

Exceptional

04 Jun 2025

Justiniano

Perfectly located close to tram, stores, restaurants and the hotel has a nice rooftop with amazing views. I had a 5 star experience from the service to the nice bathtub and spacious room with a view. They treat you like royalty from the moment you arrive! I highly recommend this hotel. Super good value

10/10

Exceptional

08 May 2025

Maria

Exelent hotel great location very friendly people very clean amazing views

Leisure Family

10/10

Exceptional

03 May 2025

susan

Nothing to add.only here a few hours

Leisure Partner

10/10

Exceptional

25 Apr 2025

Iman

I love this hotel! The staff is so friendly and understanding. The place’s aesthetic is amazing and it isnt far from a lot of places.

Leisure Family

8/10

Excellent

23 Apr 2025

Nasheed

Good location. Great amenities. Hotel getting older need proper maintenance and reno

Business_and_leisure Self

8/10

Excellent

09 Apr 2025

Carrine

This is a lovely hotel in city that otherwise is not that lovely. We had excellent service from the concierge and appreciated that. The staff was friendly and helpful and we enjoyed drinks at their bar and lunch at the restaurant.
We also enjoyed the pool area. The hot tub was not working but the pool itself was very warm.

Leisure Partner

10/10

Exceptional

18 Feb 2025

Tiffany

The hotel was close to the places we wanted to see and the view from our room was gorgeous! The staff was very responsive, helpful, and professional. Would definitely visit again.

Leisure Partner

10/10

Exceptional

11 Feb 2025

Rebecca

Mazagan beach resort

Fabulous resort amazing friendly service from check in to maids. 5 star so far. Simply can't fault this place

Partner

10/10

Exceptional

10 Feb 2025

shajahanur

Felt like we were at the very centre of Casablanca. Easy to get taxi and everything at reach within 30minutes of walking to the largest masjid in Africa. Hotel service was great and the facilities was amazing. My kids loved the indoor heated pool.

10/10

Exceptional

09 Feb 2025

Razan

Is was very nice

10/10

Exceptional

02 Feb 2025

Shimon

The best Hotel in Madrid Casablanca

Business_and_leisure Self

10/10

Exceptional

29 Jan 2025

Monica Leon

Excellent service. Mohsine at reception was very helpful and our staying very comfortable. Thank you again

Business

10/10

Exceptional

29 Jan 2025

Monica Leon

Excellent hotel Mohcine at reception was extremely nice to our team. Thank you

Business

6/10

Pleasant

26 Jan 2025

Ahmed

The check inn take 30 min waiting the room even it was at 4 pm.
The room is very big but everything is old
Food in general is not good

Business Self

10/10

Exceptional

17 Jan 2025

Akram

Excellent hotel with a very nie location

10/10

Exceptional

05 Jan 2025

JAGSIMRAN

Our room maid was incredible. Very happy, helpful and made our stay so relaxing!

Leisure Partner

10/10

Exceptional

05 Jan 2025

Mark

New Year’s Eve

We had a wonderful stay to celebrate New Year 2025 - everything about our stay was fantastic. The hotel was exceptionally clean and well maintained and our room was a great size with the most comfortable bed and pristine linens. All of the staff were very attentive, especially the servers and we were personally looked after by Hamza the Duty Manager throughout our whole stay which was special.

Friends_and_family Friends

10/10

Exceptional

03 Jan 2025

Suzanne

The buffet dinner and breakfast on the 2nd floor was amazing.

Leisure Family

10/10

Exceptional

02 Jan 2025

Mohammed

Best hotel to stay

Leisure Partner

10/10

Exceptional

25 Dec 2024

Mohammed

الاستقبال طيبيين وكل موظفين محترمين الله يوفقهم وهذي تاني زياره له وكل ما اجي كازا راح انزل فيه

Business

8/10

Excellent

22 Dec 2024

Verified traveler

Lovely hotel, terrible elevators

Kenzi hotel is lovely and has a good location in Casablanca. Unfortunately, they have a real problem with the elevators. I’ve stayed there twice and both times, most of the elevators have seemed to be out of order so you can easily wait 20 minutes to get up or down. This wouldn’t be a big deal except that the Kenzi prides itself on its height and great views.

Friends_and_family Friends

10/10

Exceptional

13 Dec 2024

Iman

Amazing

Leisure Partner

10/10

Exceptional

03 Dec 2024

Carol

This hotel was great! The view from our room was amazing! It was very clean and the size of the room was super spacious. They offered a buffet for every meal on the 2nd floor throughout the day (an additional charge), but the food was great! One member of my group decided to use the spa and said the massage was the best they ever had. We had lunch at the buffet and the food was delicious and authentic. For dinner we had drinks first at the sky bar which had AMAZING views of the mosque lit up at sunset/night. We then went down one floor to their sky restaurant which also had great service and fine dining. I later ordered a bottle of wine with room service and they delivered it within 5 minutes.

Since we were tired from our travels and only stayed a day at this hotel we really didn't have time to leave the hotel, but with all the amenities and great service, why would we!?! However, we did go to see the mosque which was a 10 minute cab ride away. We didn't get a chance to see Rick's Cafe, but that was also about a 10 minute cab ride away.

Everything about this place seemed luxurious and the service was exceptional, which definitely elevated the experience.

Leisure Family

10/10

Exceptional

28 Nov 2024

Monica Leon

Excellent service. Mohsin at reception made our stay very comfortable
The lady breakfast chef is amazing as well always smiling
Thank you

Business

10/10

Exceptional

18 Nov 2024

Driss

The best service i ever experienced, on the reception they have mohamed and mohssine who have been good and very efficient and very welcoming, on the restaurant yassine was very welcoming too. they changed my room after a small issue in the smell, it was very good two nights. The only issue was the breakfast buffet needed more option and more freshness

2/10

Poor

17 Oct 2024

Mohamad

The worse hotel I had stay at
It’s too old, smells bad, rooms should be renovated!! 15 min is the average time to get in the elevator!
The gym is empty of machines, and still what they have are rusty!!!
Bed sheets were clean, but there is a bad odor coming from the floor!!!
Yet, the staff was super kind and supportive

Business

6/10

Pleasant

05 Oct 2024

SANJEEV

Un-Impressive Hotel

Very diaplated state of affairs. Looks very old and run down hotel

Business

10/10

Exceptional

28 Sep 2024

Karim

Super

10/10

Exceptional

25 Sep 2024

Olga

Nice view , awesome roof top bar. Great for short and business trips

Leisure Self

10/10

Exceptional

18 Sep 2024

Karim

Very good Hotel

Leisure

2/10

Poor

11 Sep 2024

Jennifer

Not a nice spa hotel - just offers massage services with terrible pool. Formerly grand hotel is run down and dilapidated in many areas. Outrageous $200US for moldly-smelling 2 queen bed room with view. No hot water! Pool unheated and unusable. Hot tub was barely luke warm with peeling plastic. Mediocre 2nd fl restaurant but top floor looks okay. The worst: Our sheets were not changed from previous guest and they were slow to change rooms. Second room marginally better. Mgmt was courteous with complaint and comped dinner, but did not reduce room. Paid double what an all inclusive elegant Riad cost with excellent meals. Absolutely no recommendation from me.

Leisure Family

6/10

Pleasant

25 Aug 2024

Karam

Rooms are no comfort to stay

Business_and_leisure Friends

10/10

Exceptional

21 Aug 2024

Maria

Very nice hotel. The restauran in the top has beautiful view and good . The ambient really good . The drinks a little be over price but I think it is because of the view .

10/10

Exceptional

19 Aug 2024

Abdoullahi

Amazing Hotel

Amazing Hotel. My wife and I just got married and decided to use Kenzi Hotel as part of our Honeymoon. Amazing staff, very professional and attentive. Also they provided and amazing room and experience, we will definitely come back next time.

10/10

Exceptional

17 Aug 2024

Ali

Staying at Kenzi was an amazing experience, you are welcomed with smiles and happy faces, management were so kind and very supportive, I was upgraded and treated with care. Thank you all for an amazing experience.
PS: facilities are excellent, gym, pool, spa, restaurants, amazing views all over.

Business Self

10/10

Exceptional

16 Aug 2024

Muhammad

recently had the pleasure of staying at Hotel Kenzi Tower, and I couldn't be more satisfied with my experience. From the moment we arrived, the staff were incredibly welcoming. The location was perfect, especially the coach Haitamkerm who speaks perfect English. Thank you

Friends_and_family Family

4/10

Poor

04 Aug 2024

Verified traveler

Look further

We were very disappointed in the service we received from the start to the end. The other comments made int seem like this was a 5 star resort and spa. The pool is has no restaurant and viewing area. Would not consider it a pool at all. The location is not the best. The room was very musty and smelled like they were trying to cover up old
smells. The bathroom sinks backed up. The staff was not very friendly. Overall extremely unhappy with the entire experience. This is not close to a 5 star hotel in my opinion.

Friends_and_family Family

4/10

Poor

22 Jul 2024

Jaime

No king bed, no city view, no amenities like coffee, no clean in afternoons

Leisure Partner

10/10

Exceptional

22 Jul 2024

Edmundo

Service was excel·lent.

Leisure Partner

10/10

Exceptional

17 Jul 2024

Foysal

Great location with restaurants nearby. The skybar has an amazing view and the terrace is a good place to do some work. I went to the spa and pool area which is a higher quality than other hotels i been to in Morocco.

The only downside is that the shisha lounge in the terrace closes too early (11am)

Business_and_leisure Friends

10/10

Exceptional

13 Jul 2024

Lakshini

Very nice hotel. The room was excellent. We got an upgrade to a suite. The view from the 27th floor was wonderful. Nice pool, whirlpool and hot tub. There was valet parking which was convenient. Could walk to the supermarket, eating places. 40 minutes to the airport.
The dinner was a little pricey but nice atmosphere on 28th floor.
The pool area led to an outdoor deck which was nice but the glass doors leading to the outside which were floor to the top did not have markings and when coming back inside I walked into a glass door which ended up with a big painful goose egg on my forehead. Recommended to have some kind of marking on doors. Overall great hotel. Had a relaxing and enjoyable time there.

Leisure Partner

10/10

Exceptional

04 Jul 2024

Sanjay

Fantastic!! Would definitely stay here again!

Leisure

4/10

Poor

04 Jun 2024

gurmeet

needs lots of maintenance.
Carpets smell.
Poor plumbing and overall property is in decline.
location is good.

Leisure Family

10/10

Exceptional

27 May 2024

Issam

Leisure Self

8/10

Excellent

13 May 2024

Verified traveler

Staff were amazing, thank you to Adil and Amin

Business Family

8/10

Excellent

04 May 2024

algahani

It’s good

Business Friends

10/10

Exceptional

02 May 2024

patricia

Beautiful room large bed

2/10

Poor

29 Apr 2024

Fermin

More Like Three Stars

The bedsheets were of inferior fiber, poor air quality in the hotel due to the cigarette smoke in the lobby, malfunctioning elevators, inadequate space for catering and dining services, surly staff, etc…

Self

6/10

Pleasant

05 Feb 2024

Abdulmohsen

The room is not ready and not have like towel or clean good

Leisure Friends

4/10

Poor

15 Jan 2024

Mohamed

Bon hôtel mais service pas top

Cet hôtel ignore complètement les avantages de membre Gold d'hotels.com comme moi. Ils ont appliqué la réduction sur le service spa mais
ils n'ont pas fourni de surclassement de chambre gratuit malgré de nombreuses chambres disponibles.
J’ai pourtant appelé l'hôtel juste avant pour leur dire que ma me mere et tante arrivent et quil faut leur donner une chambre supérieure conformément au surclassement gratuit auquel jai le droit. Mais ils ne lont pas fait tout en leur disant quils lont fait. C’est uniquement quand j’ai vu la vidéo de la chambre que j’ai remarqué que ce netait pas la bon’e chambre.
Ce genre erreur est inacceptable pour un hôtel comme celui ci

Friends_and_family Family

8/10

Excellent

29 Dec 2023

haidar

Leisure Partner

10/10

Exceptional

20 Dec 2023

Verified traveler

Great hotel

We enjoyed our stay in a spacious, immaculately clean room that offered a pleasant ambiance. The lunch buffet was a delightful experience, featuring an extensive array of food options. Additionally, the front desk staff were both helpful and cordial, enhancing our overall experience.

8/10

Excellent

15 Dec 2023

Mohamed

The staff is amazing and manger upgraded me with very nice room sea view
Very warm hospitality
Hotel also very nice

Business_and_leisure Family

10/10

Exceptional

26 Nov 2023

Martina

Great hotel

Leisure Self

8/10

Excellent

15 Nov 2023

Lucia

VIP service wasn’t accessible. I was sent to CUST relation, and was offered a bottle wine personally but never show up.

Leisure Self

2/10

Poor

31 Oct 2023

Alnezi r

Not the best option

Service is not the best. Breakfast no variety. Reception staff are not welcoming with big egos. Rooms are old. Toilet is very high from the ground and tilted

Business

10/10

Exceptional

08 Oct 2023

Launise

the best

Business_and_leisure Family

10/10

Exceptional

29 Sep 2023

Peter John

Unfortunately the roof-top bar/restaurant was closed for renovation. We were hoping for unobstructed views of the city.

Leisure Friends

8/10

Excellent

24 Sep 2023

Flordeliza

We enjoyed the big room and a connecting room.
The AC was not working, and the lights turned off by itself with the card inserted, no power for about 30 min. I went down to rerun the card, it’s very inconvenient to keep calling maintenance to fix the AC and open the safe.
Please fix those problems.

Leisure Friends

6/10

Pleasant

24 Sep 2023

Andrew

The bathroom door lock was broken, trapping my friend inside the bathroom. We had to call reception to get it sorted. When the repairman came, he recognised the issue immediately and fixed it - meaning that it has definitely happened before and the hotel has not fixed it or put warning signs. Imagine if you were a solo traveller! Reception did not try to make it right either.

Aside from that, the hotel is quite nice and is in a great location.

Leisure Friends

10/10

Exceptional

24 Sep 2023

Edward J

Excellent hotel

Friends_and_family Friends

10/10

Exceptional

23 Sep 2023

Edward J

Beautiful hotel in great condition. The sky bar was under renovation but other than that, it was perfectly

Friends_and_family Friends

8/10

Excellent

15 Sep 2023

Jongtae

everything was good but the property was quite old.

Business Self

6/10

Pleasant

06 Sep 2023

Verified traveler

One night only

We only stayed for one night, so in that sense it was decent and comfortable. Had we done an extended stay in Casablanca, I'm not sure I would've chosen it. The room views are nice (we were on a higher floor), and the room itself was spacious, but I felt as though the interior needed a little bit of a facelift; you could tell they hadn't renovated or made any updates since it opened, which was in 2009. It also felt as though housekeeping perhaps wasn't as thorough as they should be.

We had some cleanliness issues as mentioned above, but the upside was that this was promptly resolved by housekeeping with a request at the front desk. We also found the doormen/porters to be excellent, so the service is very good. We didn't have the breakfast there or eat/drink at any of the on-site restaurants/bars, so can't comment on that.

As for location - it depends on what you want out of your stay. It's downtown, in more of in a residential/shopping area of the city and close to a lot of little cafés, so very safe and walkable - but not as close to spots you may want to check out as a tourist. (You would definitely have to take a taxi.)

Partner

10/10

Exceptional

25 Aug 2023

Sulianna

The staff here are remarkable. Top notch, above and beyond hospitality. The concierge‘s were fantastic. We had the opportunity to meet the hotel manager. He was delightful. Every staff member we engages with was just wonderful. We highly recommend this hotel. We will certainly stay again on our next visit.

Leisure Family

10/10

Exceptional

27 Jul 2023

Benjamin

One of the best hotels Ive stayed of any in my life. I would highly recommend it to anybody traveling to Casablanca.

10/10

Exceptional

18 Jun 2023

Hakam

It is where we celebrated our great African vistory. Viva AlAhly, thank you Morocco and dima Raja...

Leisure Family

4/10

Poor

24 May 2023

Steven

Bad news

Leisure Friends

10/10

Exceptional

17 May 2023

Verified traveler

Great location. Great amazing view. Nice spacious room. Very helpful staff. Check in by Youness was great!

Friends_and_family Friends

10/10

Exceptional

09 May 2023

Ronen

Amazing hotel.

Leisure Partner

10/10

Exceptional

21 Apr 2023

Mohamud

Nice team beautiful reception we also got upgrade

Business Friends

10/10

Exceptional

14 Apr 2023

Ashadevi

After a minor glitch on arrival at midnight and unable to sort the issue of the room at midnight the hotel’s customer relations manager (Manal) took me under her wings the next morning as I am disable and I was moved to another room. she made sure I was ok. She received me every day with a smile and was ready to assist as were other members of the staff. The Hotel is a 5* but it is tired in the rooms and needs upgrading. BUT overall an excellent stay and would also recommend the SPA Massage.

Leisure Self

4/10

Poor

01 Apr 2023

Ramachandran

AC DID NOT WORK EVEN AFTER REPEATED COMPLAINTS.

Leisure Family

10/10

Exceptional

12 Jan 2023

adeeb

location, and proximity to anything, nice staff,

Leisure Family

10/10

Exceptional

09 Jan 2023

Chalom

Friendly Hotel staff

Staff very helpful, nice and friendly. Hospitality exceptional.

Friends_and_family Family

6/10

Pleasant

17 Dec 2022

Veronika

Nice bar, breakfast buffet, but rooms need work

The rooms are large with plenty of light and a nice bath, but they need some updating.
The breakfast and lunch buffets were excellent. Trying to get a glass of wine in the lobby bar was complicated! The bar is nice and the goodbye dinner for our tour revealed slow service and mediocre plated dishes.
Housekeeping was wonderful though and the location is good.

Partner