PortoBay Santa Maria

10/10

Exceptional

16 Feb 2026

Julie

Yes

10/10

Exceptional

11 Dec 2025

Sharon

Very friendly welcome and was also upgraded to a superior sea view room, which was clean and well-equipped, with a kitchen. Location was perfect at the quiet end of the front and close to the cable car station to Monte. Car parking in the basement was very handy and leaving it there after checkout was no problem. Breakfast was very pleasant and we also had a drink in the Captain’s bar outside later, again excellent service and a nice ambience. Would definitely book here again if we were staying over in Funchal.

Partner

10/10

Exceptional

06 Dec 2025

James

We stay at the Porto Bay twice a year and the breakfasts have never let the hotel down. Plenty of hot and cold choices including pastries and various fresh fruits. The stafff are wonderful. They're so attentive a you can linger as long as you want, over ample cups of coffee

Partner

10/10

Exceptional

02 Dec 2025

Angela

Beautiful hotel

8/10

Excellent

11 Nov 2025

Moira

Staff were great. Breakfast was good. Loved the rooftop terrace. Get a sea view room as it’s so good to enjoy sunshine all day and watch the cruise ships sailing in and out. The location of the hotel is the best. Right on the waterfront and the restaurants in the old town are on your doorstep so why the 4* review? The outdoor swimming pool isn’t the best. Small, quite shallow and cold and only 1 small beach towel a day. Once you’ve had a swim you’re left with a very wet towel. Having said that I’d happily go back again.

Partner

10/10

Exceptional

03 Oct 2025

Peter Maurice

The breakfast was a great start to the day,a great variety of fruits & cooked food for everyone.The location was perfect,very close to shops transport & restaurants.I would recommend it, a great place to stay at.

Leisure Family

10/10

Exceptional

01 Oct 2025

Rhona

The breakfast was excellent so many options to choose from. We ate in the restaurant a few nights for dinner once again amazing choice and quality of food served.

All of the staff were attentive and very pleasant. Would most definitely recommend this as a destination.

Leisure Family

10/10

Exceptional

07 Aug 2025

Wendy

The hotel is right on the water. Its beautiful and clean. The pool and lounge area is clean and set up very well. Breakfast was wonderful. Everyone on staff was helpful and friendly. Excellent hotel!!

Partner

8/10

Excellent

30 Jul 2025

Athene van

Fantastic location, close to old town restaurants and easy access to boardwalk, which gets you to the marina and beyond. Excellent service. Large breakfast offering. And in the summer months, enjoyable evening entertainment.

8/10

Excellent

26 Jul 2025

Heather

Would recommend this hotel with helpful friendly staff. Only reason for 4 stars was a little slow in buffet restaurant. Food very good for buffet, clean hotel and great location. Entertainment every evening in a relaxed atmosphere. Spa and pool are good as well.

Leisure Family

8/10

Excellent

25 Jul 2025

Christopher

We wouldn't hesitate to come back to the hotel, it is super-clean and tidy and the staff are all so polite and helpful, it's a wonderful place to stay!
The location is excellent, 2 mins walk from the cable car, right next to the old town and lots of restaurants. Also only 20 mins or so from the airport, it's perfect!

So why only 4 stars rather than 5? It's the poor quality of the evening meals which were not up to expectation for the high prices being charged.
It felt like the hotel is up to date on everything else (and again I will say that everything else was stunning!), but the evening meals are like going back to the 1970's.

For example, the Italian-themed dinner cost €34 per head (before drinks). We expected a high quality meal, but the only manned food station was a guy who roughly warmed the pasta for you for just 20-30 seconds before dumping it on your plate. Everything else was buffet style and this made it such a disappointment. It could have been presented so much better. The pasta sauces were in hot trays to spoon out yourself and the quality of these was not great, quite bland.

The BBQ night was €38 per head. Again, high expectations (given the price!) were let down with just 1 chef cooking on 1 solitary BBQ, no nice presentation at all when you consider the price at just under €40 per head.

So the evening food is, in our opinion, very expensive vs local restaurants and not as good quality either. Fix that and you have a totally perfect hotel!

Leisure Partner

8/10

Excellent

23 Jul 2025

Elizabeth

Perfect location and facilities.

Leisure Self

10/10

Exceptional

19 Jul 2025

Magdy

Location, staff and clean

Leisure Partner

10/10

Exceptional

16 Jul 2025

fern

Very pleasant overall experience 👍🙏

Leisure Family_with_children

10/10

Exceptional

29 Apr 2025

Joel

My wife and I had a great stay. Perfect location to everything in Funchal.

10/10

Exceptional

16 Feb 2025

Jennifer

Lovely hotel, wonderful staff, delicious breakfast

Leisure Partner

10/10

Exceptional

11 Feb 2025

James

Wonderful, relaxing hotel.

This was our ninth visit to Hotel Porto Santa Maria and as usual it did not disappoint. The staff are so welcoming and friendly. As usual, nothing's ever to much for them and it's refreshing to see the same faces all around the hotel.
We find it a peaceful haven. The cleanliness is excellent. We usually only have breakfast which is substantial and varied. Happy hour is a bonus and we enjoy working our way through the fab cocktail menu. Situated, towards the end of the promenade and in the old town, it's surrounded by many good restaurants, for those who don't want to take advantage of the dinner package provided by the hotel. It's also very convenient for the cable car, fruit and flower market and the cathedral. The pool area leads directly onto the prom and there is a raised area, for a leisurely lunch whilst watching the cruise ships berthing. The Porto Santa Maria also has an indoor pool, spa, where you can have a beauty treatment and a gym.
WE cant wait to return, at the end of November, for the Christmas lights turn on!

Partner

10/10

Exceptional

14 Jan 2025

Dulcie Vivien

Great location with view of cruise ship harbour, friendly and very helpful staff. Best of Funchal within walking distance. kitchenette facilities in studio room.
Loved everything about it.

Leisure Partner

10/10

Exceptional

01 Jan 2025

Johanna

Loved the location,

Friends_and_family Family

10/10

Exceptional

27 Dec 2024

Marina

I loved the location, close to the Botanical Garden cable car and numerous restaurants, the pool area is lovely too

Leisure Family

10/10

Exceptional

28 Nov 2024

Verified traveler

Happy traveller

Great hotel. Everything was excellent, Wonderful breakfast
Very friendly staff and close to the city centre. Looking forward to a return visit in March.

Friends_and_family Friends

6/10

Pleasant

16 Nov 2024

Simon

Great location in the heart of Old Town. Super convenient. Very mixed experience with staff - some we just simply rude. Majority were unfriendly. It is also worth noting, we're in our mid 50's and we seemed to easily be the youngest guests there by a couple of decades! No disrespect intended but we literally felt we were staying in a senior care home. Adults only is great but this was on another level! The hotel is also very dated internally and they need to invest in bringing it in to C21st! We wouldnt stay again.

Leisure Partner

10/10

Exceptional

01 Nov 2024

Sergio

All well but heavy cigarette smoke and smell in the room from chimney neighbors. Looks like many Europeans are all chain smoker's! Staff apologized but the law is not in their favor - nor in favor of nonsmoking guests. At time we had to run the AC at full strength and keep the slider open. Other that - beautiful place, great service and great people!

Leisure Family

8/10

Excellent

27 Oct 2024

Kendra

Very mature clientele in this adult only property. Beautiful ocean front view from our room. Responsive front desk. Rooms were carpeted in main area. Breakfast buffet good selection with slight changes in offerings daily. Steps from the old town - more touristy area so depends what you like.

Leisure Partner

10/10

Exceptional

15 Oct 2024

Graham

Fantastic hotel with friendly staff, spotlessly clean and right on the sea front

Partner

8/10

Excellent

02 Oct 2024

Carol

A great location. Spacious rooms. Disappointed that our seaview room had a wall instead of an iron balcony so could only see the sea if standing up.
Should be sold as a partial seaview room and not charged at the full seaview rate.
Lovely clean property.

Leisure Partner

10/10

Exceptional

08 Sep 2024

Thomas Arthur

All aspects of this hotel were fantastic from the friendly and accommodating staff in the restaurant, bar area , front desk and spa services. The hotel rooftop was excellent and enjoyed the special event of bubbles and sushi. The location was very convenient for walking to many attractions. Nice to have on site parking and the breakfast buffet that was exceptional. We enjoyed staying here and would highly recommend to others.

Leisure Partner

10/10

Exceptional

03 Sep 2024

Judith

Great hotel. Stayed many times. Staff friendly & good service. Food excellent

Partner

10/10

Exceptional

17 Aug 2024

Rob

All excellent

Leisure Family

10/10

Exceptional

01 Aug 2024

Lindsay

A beautiful property in walking distance to everything in Old Funchal. Our beautiful room was on the ground floor and overlooked the pool and out to the ocean. The staff was helpful and polite. We will be back!

Leisure Partner

10/10

Exceptional

27 Jul 2024

Trisha

I went in July 2024 and stayed in an ocean front suite. We loved our room, the hotel is beautiful and the staff were very friendly! The location is perfect for walking around, close to many shops and restaurants. The breakfast buffet was delicious and the pool area is clean and relaxing.

Leisure

10/10

Exceptional

24 Jul 2024

doron

A great hotel on the sea. Courteous hotel staff and services. good breakfast It is highly recommended

Friends_and_family Friends

10/10

Exceptional

10 Jun 2024

Rachel

Superb hotel in a great location.

Very clean bedrooms and all areas of the hotel.

The breakfast was brilliant, with lots of choice.

But the best thing to me are the staff, who are all VERY helpful and cheerful.
You can have a lovely building, rooms, food etc, but if the staff aren't pleasant then it's not good.

I have to say ALL the staff members i met were ABSOLUTELY AMAZING.

VERY LOVELY HOTEL.

Leisure Family

10/10

Exceptional

31 May 2024

julie clare

Should be 5 star

Partner

10/10

Exceptional

18 May 2024

Kenneth

Excellent location close to a wide variety of local restaurants and facilities. Excellent helpful and friendly staff. Great facilities within the hotel.

Leisure Partner

10/10

Exceptional

02 May 2024

Diana

Great hotel, clean, luxurious, friendly and helpful staff. Breakfast exceeded expectations

Leisure Family

10/10

Exceptional

01 May 2024

David

Best position for Funchal old town.

Lovely hotel in the best position for the old town of Funchal and taking the cable car to the botanical gardens. Good breakfast & great views if you have booked a sea front room. Nice pool area with plenty of sun beds. We had hired a car so their secure parking for just €10/day was useful. Would stay here again.

Partner

8/10

Excellent

18 Apr 2024

Ted

GREAT location in Funchal, Madeira, within walking distance of Cable Car.

Partner

10/10

Exceptional

13 Apr 2024

Paul

April stay 2024

Amazing stay in a great room. We were in room 22 on the ground floor with sea view and instant access to the loungers and ground floor jacuzzi. The staff were very helpful and attentive. Will definitely stay here again.

Partner

8/10

Excellent

24 Mar 2024

John

short relaxing winter break

We really enjoyed out stay at this hotel. The staff were friendly and helpful. The room had braille markings on the room safe however no tactile numbering on the door. The entertainment in the bar was live using an electric piano or other instruments so was a real change from people with a backing track which tends to be the easy way these days. the hotel is located near to local buses, the cable car, the farmer's market and lots of local restaurants. with so many guests flying in, to be more Eco friendly the hotel could have it's own electric vehicle rather than book individual taxis. especially when more then one customer is on the same flight. We'd definitely go back for these reasons and many others.

Partner

10/10

Exceptional

28 Feb 2024

Mrs L

Location,location

Had a lovely week stay here. The hotel is lovely, we had a mini suite which had a lounge, bedroom and very large balcony with partial sea view. Breakfast is great lots of choice and all fresh. The best thing is the location, on the flat right in the old town, walking distance to nearly everything.

Partner

10/10

Exceptional

13 Feb 2024

Jessica Rose

The staff from reception to dining and bar service to room cleaning were exceptional. World class well done!

Business_and_leisure Friends

10/10

Exceptional

05 Feb 2024

Peter

plus the evening entertainment was of a high quality.

Leisure Partner

8/10

Excellent

21 Jan 2024

Anthony

Jan 2024 stay

Very nice hotel in great location in the \"old town\" and on the sea front. We had a standard room with a small balcony overlooking the park. This was a bit noisy on the Friday and Saturday nights so it's best to pay the extra for a sea view room.
Funchel itself is very nice and not expensive, the people are very friendly.

Partner

10/10

Exceptional

05 Jan 2024

Shirley

Great location and facilities. We were there for New year, the gala dinner was excellent , the staff went above and beyond to entertain the guests. I would definitely recommend hotel for older or infirm as they seemed very well catered for. The only thing I could fault was the breakfast juice from a machine was awful, more like squash.

Leisure

10/10

Exceptional

03 Jan 2024

Alastair Boyd

Great location to explore old town and generally of a high standard. Be careful which room you book as the basic ones are on the side of the hotel and get no sun nor views. We switched to an another room after a couple of days which was more money but had a great sea view(145).

Leisure Partner

8/10

Excellent

22 Dec 2023

Verified traveler

Hotel Porto Santa Maria

Clean, comfortable and friendly, efficient staff that gave good service.
Lots of food at breakfast but not quite of the quality expected.
If visiting you should know that ground floor rooms are sold as being full sea view.

Partner

10/10

Exceptional

24 Nov 2023

Andrew

Lovely hotel, clean. Good location within walking distance of town. Close to the old town where there are lots of good restaurants less than 5minutes away
Staff friendly but service at Happy Hour was a little slow - due to not quite enough staff
Our room on the ground floor was close to the pool pump room and quite noisy from 7am

Leisure Family

8/10

Excellent

13 Nov 2023

Wayne

This is an excellent hotel and Ive stayed here for many years. The only issue, for no fault of the hotel, is the west facing bedrooms. They overlook a small park area where local undesirables congregate until the very early hours, also some bars close to the hotel, are open until 2am on the weekends. Unless you are a heavy sleeper its noisy.

10/10

Exceptional

07 Nov 2023

Harry

Fantastic location. Beautiful hotel with wonderful amenities and great sea views. Enjoyed both indoor and outdoor pools. Great service and lovely restaurant as well.

10/10

Exceptional

16 Oct 2023

claire

Staff amazing

Leisure Friends

8/10

Excellent

14 Oct 2023

saher

Overall, it was a good stay.

The air conditioning wasn’t the best. It was loud, wasn’t cooling the room enough and it took a long time to get the room to a cool enough temperature to make it easy to sleep. The staff also turned off the AC after they cleaned our room, so it was a daily challenge to get the room cool enough.

The shower in our room wasn’t mixing cold and hot water well. While showering you would get alternating cycles of hot and cold water.

The front desk staff were welcoming. Breakfast was very good

Leisure Family

10/10

Exceptional

01 Sep 2023

Stephanie Leanne

Staff were so wonderfully helpful.

Leisure Family

8/10

Excellent

31 Aug 2023

Steven

Excellent Resort and Great Buffet Food

We had an sea view and the room was excellent and spacious with stove and cooking utensils. The staff is great and will help book and answer all questions.

Tip for improvement: Front desk staff is nice, they will help answer your questions, but we felt they lacked conviction, more enthusiasm, more 1-1 chats (maybe culture or training), like really going above and beyond.

For example, asking where we are from, have you tried the local dishes, giving us recommendations, more personal service would have been helpful.

The Buffet dinner is great when its outdoor BBQ, but the indoor was hit and miss. Some nights the food was ok, but we would not go for half board and try the local restaurants instead .

Partner

10/10

Exceptional

04 Jul 2023

Caroline

Great position near the Old Town, very easy walk to lots of good restaurants.
Spacious room with sea view

Leisure Partner

10/10

Exceptional

30 Jun 2023

Donna

Most outstading property right on the ocean. Impeccably managed and maintained. Meals at hotel were fabulous and good value. This was a gem in the paradise of Madeira. Our room came with a lovely small kitchen, a balcony and every comfort. Clean, beautiful, peaceful and supremely comfortable. I regret having to leave. Best hotel value I have experienced.

Leisure Partner

10/10

Exceptional

19 Jun 2023

Amy

Our stay at Hotel Porto Santa Maria was wonderful. The hotel is in a central location, close to the waterfront, dining options and the cable car. The staff was friendly and professional and we all enjoyed the pool, hot tubs and other amenities, including the free parking. I would recommend this property to anyone looking for a Madeira holiday.

Leisure Family

8/10

Excellent

18 Jun 2023

Theresa

Overall, we were very happy with our stay at Hotel Porto Santa Maria. Our room was spacious with a great view. Staff were very friendly and helpful. Our only complaint was that when we checked in, no one let us know that the breakfast buffet was included for all of us each morning. We did not find out until one of our traveling companions asked that last morning if she could get coffee, and the staff informed her she could get anything because the buffet was included. The buffet looked delicious, so had we known, we definitely would have had it every day.

Leisure Family

10/10

Exceptional

01 Jun 2023

Nigel

Outstanding well placed hotel.

An excellent modern hotel in the heart of the Old Town. Excellent facilities, outstanding food (particularly the Gourmet evening), exemplary friendly staff. This was our first visit to the island but I am thinking about rebooking again for next year, something we never do as a rule.

Partner

10/10

Exceptional

01 Jun 2023

Alan

Perfect location in Old Town. Nice hotel, comfortable with relaxed bar. Good breakfast choices.

Partner

10/10

Exceptional

01 Jun 2023

Bonnie

Hotel was great and the staff was amazing! The front desk helped me rebook a tour when mine was cancelled at the last minute, and a woman working in the dining area overhead that it was my birthday and had champagne to the room! Really enjoyed our stay

10/10

Exceptional

31 May 2023

Dolores

Our stay at Porto Santa Maria was made even more pleasant by the friendly and helpful staff. The front desk staff especially Manuela was great and always ready to help. It was very convenient to walk down to the breakfast buffet each day to sip your first days coffee and take in the fantastic views. The pool and various lounging areas were always spotless and well attended. The daily happy hour and music each night made it fun and entertaining. The housekeeping staff were expert in keeping the room spotless and always friendly and welcoming each day. The location was extremely convenient to the many different restaurants and shopping areas. Our sea view balcony was our favorite spot to begin and end our days. We look forward to returning one day.

Leisure Friends

6/10

Pleasant

04 May 2023

David

Failed the orange juice test!

Great old town location, really handy for all bus services, and some really good restaurants and bars within walking distance. Buildings and gardens were well maintained. Lovely swimming pools inside and out.

Our side seaview room (246) was well located - quiet, high floor and with views over the pool and gardens. Avoid the side seaview rooms facing west over the park - shifty characters up to no good. It’s a high-risk strategy to go for a side view in case you get allocated one of these.

What really let it down was the quality of the food at breakfast. My rule of thumb for assessing the quality of a hotel is the quality of the orange juice and it failed miserably -never seen a real orange. It was horrible. We were asked for our feedback after a few days and reported this plus other food issues. The response of the duty manager was \"you are not the first to complain about it. If you want proper orange juice then you'll have to pay extra for it\". Fresh fruit was plentiful, also good selection of breads and pastries. However, cheeses and meats were almost 100% all ultra processed types - a very disappointing poor-quality range.
We got the impression that costs were being too tightly controlled resulting in a breakfast that failed to match our expectations for a 4* hotel. Strangely, there was sparkling wine provided at breakfast – spend that money on providing some proper fruit juice.
It put us off dining in the restaurant in the evening.

Partner

10/10

Exceptional

21 Apr 2023

alison

Everything was perfect; our room was spacious, sea facing with balcony and kitchenette. The staff, particularly André, were friendly, helpful and nothing was too much trouble. We felt very spoilt. The hotel and gardens are beautifully maintained with an indoor spa, an outdoor pool and 3 hot tubs including one on the roof. Although full the hotel never felt overcrowded and we always got a sun bed. The food was very good esp the breakfasts. Happy hour on the bar’s balcony was lovely for sundowners. Great live music in the bar in the evenings. We’ll definitely return.

Leisure Partner

10/10

Exceptional

09 Apr 2023

Carl

It was a beautiful well maintained establishment… friendly staff and right in the middle of everything… would stay there again in a second!

Leisure Friends

10/10

Exceptional

02 Apr 2023

Frank

This is a lovely hotel in a great location. The cliental of this hotel is adults only and in the main they were of the older generation; with a very calm atmosphere.
Hotel is very clean and the rooms have plenty of essential facilities (small kitchenette was a bonus). Found it somewhat disappointing that the hotel would not replenish the coffee sachets saying this was only done for Platinum clients!

Local transportation facilities are positioned within a close walk so you can jump on a bus, get a taxi or use the cable car and explore all the exciting attractions that Madeira has to offer.

Breakfast at the hotel was excellent, buffet style; serve yourself with a vast selection to choose from. It was nice to see (during the breakfast hours) the outdoor space was patrolled by a man with a bird of prey keeping any annoying pigeons at bay.

Although we never ate in the restaurant because we didn’t pay for this in our package we did sample food on one occasion and were very impressed. Cocktails from the bar are also excellent and if you get there in time for happy hour, you can get them for half price!

The outdoor areas have lots offer, sun lounges galore, 2 swimming pools, both indoor and outdoor (indoor one is largest), jacuzzi’s and a more private rooftop area.
The spa which is under the hotel is also excellent. We both sampled a full back massage we are pleased to report was top class.

All in all a very good quality hotel and one we would be please to come back to.

Leisure Partner

10/10

Exceptional

31 Mar 2023

William

Loved it here

Perfect location. Great breakfast. Easy parking. Great services. Very clean and safe. Hot tub and pool were welcome after long hard hike in mountains of Madeira. Walkable area.

Partner

10/10

Exceptional

26 Mar 2023

Klaus

Nice upscale hotel directly between the promenade and old town. Two big pools, one inside and one outside. The location is great. A very short walk to downtown Funchal or old town. The hotel has a parking garage located in the basement of the hotel. Overall a very nice hotel.

Leisure Self

10/10

Exceptional

20 Feb 2023

Leonid

Very walkable, next door to the cable car, close to everything.

Leisure Family

10/10

Exceptional

13 Feb 2023

Adrian

Great place to stay close to the old town restaurants

Leisure Partner

10/10

Exceptional

07 Feb 2023

Knut

Great location and and in spite of being centrally located, very quiet and nice.

Partner

10/10

Exceptional

29 Oct 2022

Frank

Clean,well kept hotel with pleasant and helpful stall in an ideal situation.Will go back again

Leisure Partner

6/10

Pleasant

18 Oct 2022

Omar

The facility is old but ok. Location and parking was good

Partner

10/10

Exceptional

16 Sep 2022

Naveed

good service, very good location

Leisure Self

10/10

Exceptional

07 Sep 2022

jiwa

Good location, near old town, lots of restaurants in walking distance. Balcony a bonus.

Partner

8/10

Excellent

29 Aug 2022

Elisa

Room was beautiful with a sea view balcony as well and very comfortable. Rich varied breakfast, nice staff.

Self

10/10

Exceptional

20 Aug 2022

Al

Outstanding hotel and location. Great pool area and outdoor seating. Breakfast was good with a decent variety of food options.

Leisure Family

10/10

Exceptional

29 Jul 2022

Sima

Very good 👍

Leisure Family

10/10

Exceptional

22 Jul 2022

Elizabeth

Great location. Cozy hotel that is unpretentious but classy.

Leisure Self

10/10

Exceptional

14 Jun 2022

Smaranda

Great second stay

Great location in the old town. Fab views and nice breakfast. It’s our second time and would love to return.

Partner

10/10

Exceptional

19 Apr 2022

Maarit

Really nice hotel in a nice and quiet area. We had direct access to pool from our room; that was nice. Best hotel to stay in Madeira! Good food in restaurants.

Leisure Partner

10/10

Exceptional

22 Feb 2022

Deborah

Lovely

The hotel is lovely. In a great location close to the beach. The only thing I would wish for is that the soundproofing was better. I could hear the people next door!

Friends_and_family Friends

10/10

Exceptional

20 Feb 2022

Susan

Worth going back!

Great hotel! Very comfortable and well located. Live music in the bar was much appreciated.

Friends_and_family Friends

10/10

Exceptional

14 Feb 2022

William

Hotel

1st rate hotel really central to the city friendly staff

Partner

10/10

Exceptional

18 Jan 2022

Kevin

Great location and excellent facilities

Great

Partner

10/10

Exceptional

16 Dec 2021

sarah

Loved it!!!

Would have loved to stay longer, nice staff, great facilities, the best part was the indoor pool, it wasn't cold!!! Amazing live entertainment at the bar, a library, what more could you want?

Beware the thin walls though on the ground floor though...we were woken up by an old woman coughing in room next door. Ideally if they could space people out that would be better.

Partner

8/10

Excellent

08 Dec 2021

Amanda

Excellent location right on the edge of the old town. Had a fabulous room with full sea view although we’d only booked a side sea view. Liked the fact that all rooms have a kitchenette. Very comfortable bed, bathroom functional - nothing special but nice toiletries. Standards of cleaning excellent. Good breakfast, staff very efficient and good about ensuring covid safety was paramount. We finished our breakfast every day with a glass of sparkling wine and a Portuguese custard tart sitting in the terrace usually in the sunshine. Lovely! Dinner in the main restaurant a bit disappointing. Quality of food was good but it had a weekly revolving menu of two choices of starter, main and dessert. Felt a bit old fashioned to do this. No vegetarian options on the menu although I’m sure they would have offered something if you asked. Don’t think the hotel promote themselves very well. For example they have half price drinks in the main bar from 6pm to 7.30pm but this really wasn’t advertised properly. Indoor pool was lovely. One day I went down there to find an acquafit class taking place. Didn’t see this advertised anywhere. Maybe I’m just not very observant. Overall a very good hotel and very likely that we will return.

Leisure Partner

8/10

Excellent

07 Nov 2021

Julian

A relaxing hotel close to local facilities and entertainment.

Leisure Partner

8/10

Excellent

29 Sep 2021

Susan

Great location and service

Lovely clean hotel in the middle of old town.

Partner

10/10

Exceptional

25 Aug 2021

Iain

Hotel Porto Santo

Lovely hotel in the Old Town. Very good breakfast, staff friendly and helpful, thoroughly enjoyable stay.

Partner

8/10

Excellent

20 Aug 2021

Verified traveler

The property is located on the coast and in Old Town, so a good location. We were able to quickly walk to many restaurants, the Cable Car and with a bit more effort the Casino and hotel zone. We would stay here again because of all this and it is a very descent value.

The lobby however smelled like a sewer the entire time we were there. I hope they get this sorted out.

If you like time in the GYM I suggest you book your appointment when you book the room if you want to go in the morning. They only let a very limited number of guests in at a time and we could not get in the day of or next day.

Leisure Partner

10/10

Exceptional

08 Aug 2021

Verified traveler

Fantastic Hotel

What is fantastic Hotel highly recommended. Me and my wife had a beautiful time here Funtastic Room fantastic stuff lovely food. WILL BE BACK!!!!

Partner

10/10

Exceptional

26 Jul 2021

Iain

Santa Maria Hotel

Quality hotel, good breakfast and grounds, very pleasnt outdoor pool.
The hotel is right in the centre of the Old Town, close to many restaurants
Full of atmosphere.

Partner

10/10

Exceptional

25 May 2021

Sandra

Happy :)

Except the breakfast completely satisfied :)

Business

8/10

Excellent

25 May 2021

Sandra

Wonderful

Fantastic location next to old town, comfortable rooms, very friendly staff. Just the breakfast could be a little bit more variety :)

Business

8/10

Excellent

02 Jan 2021

Verified traveler

Great holiday at the most perfect destination

We had a very comfortable and lovely stay at this beautiful sea-front hotel. The bar with sea view is perfect to wind down after the long days and the amazing heated pool is great to days-in at the hotel.

The highlight is of course the friendly staff and amazing service even at such difficult times such as Covid. The location is perfect to explore the old town and the Poncha bars ;)

Partner

10/10

Exceptional

19 Dec 2020

John

Definitely recommended.

Quality waterfront hotel near the old town. We have stayed here before and we will definitely stay here again. Had a junior suite which was worth the extra cost. COVID secure throughout the hotel. Perfect hotel for a relaxing holiday. Highly recommended.

Partner

10/10

Exceptional

17 Oct 2020

Catherine

Excellent hotel in old town . Beautiful location and very attentive staff . Will be returning in the future . The meals were varied and very enjoyable

Partner

10/10

Exceptional

06 Sep 2020

Jonathan

Great location in d city but far from the usual package hiday area.

Self

10/10

Exceptional

05 Sep 2020

Jennifer

wonderful hotel

We just spent a wonderful week at this hotel, after making a last minute decision to visit Madeira. The hotel staff are so helpful. The room was amazing with great ocean views. It was very Covid safe. Breakfast was served instead of being a buffet, masks were worn and guests were reminded nicely if they forgot to wear one. There are sanitisers in common areas and we were supplied with our own bottle and masks in our room. The hotel is in a perfect location in the old town within easy reach of restaurants and the cable car. Would definitely recommend staying there. We had a great week.

Partner