Hotel Neutor Express

SALZBURG, Neutorstrasse 9
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100 reviews shown

8/10

Excellent

07 Feb 2026

Mercedes

This Hotel is basic and rooms a little bit old but it is clean, there are not big amenities, so for a couple nights its working. Near from old town around 10 minutes walk however there are public transport in front .
The receptionist are kind and helpful.
The bed comfortable and heating was ok.
I think the one bad thing it was shower door it was difficult to close.

Leisure Self

10/10

Exceptional

04 Jan 2026

Rimmi

Everything was good

Partner

6/10

Pleasant

30 Dec 2025

Eishnoor

A Good Stay in the Center of the City with Just 1 min to the Bus Stop

Leisure Family_with_children

10/10

Exceptional

27 Dec 2025

Vanessa

Basic hotel. Shower was quite odd.. half a wall on the tub that barely covers the faucet so you must hold it to make sure water does not get everywhere. Clean bathroom with counter space. Very close walk to old town and the reception gives you free bus pass to get around. But stop right out front. Overall nice, convenient basic stay.

6/10

Pleasant

27 Dec 2025

Laura

Bed was comfy and clean. Room is bare minimum. .

Partner

4/10

Poor

20 Dec 2025

SUET KIU VANESSA

I stayed here with my family for two nights. The room was spacious and came with a balcony and two bathrooms, which was convenient. Most of the staff were friendly.

However, the hygiene and maintenance were disappointing. One of the tumblers provided was dirty, and only two were supplied despite the room being advertised for 3-4 guests. There was no kettle or refrigerator in the room. The radiators and one of the lamps were not working, and the hand wash and body wash were incorrectly placed. The coating on the shower head was peeling, which could potentially cause injury.

Breakfast was not included and required an additional payment.

Leisure Family

6/10

Pleasant

12 Dec 2025

Josee

2 star hotel close to the Cathedral

Leisure

8/10

Excellent

10 Nov 2025

Datya

The room was cleaned every day. Easy check in and check out.

Leisure Self

10/10

Exceptional

10 Nov 2025

Joshua Vitruvius

The morning receptionist is super friendly and nice, the hotel is convenient with delicious tap water, it has a nice environment or neighborhood, it’s close to the city center after walking under cute tunnel, nice pop culture decors, etc. Mght come back here on my next trip in 5 years.

Leisure Family

4/10

Poor

05 Nov 2025

Douglas

The room (109) was pretty awful. Gross, in fact. Weathered. Soiled. Stained. Broken.

Leisure Self

8/10

Excellent

29 Oct 2025

GIMYOUNG

Not bad

Leisure Family

8/10

Excellent

25 Oct 2025

GUSTAVO RAUL

The rooms are okay, clean, bed comfortable. The location was really close to the Old Town by walk.

Leisure Self

4/10

Poor

24 Oct 2025

Hon-Der

Missing key item - coffee maker and tea bag/instant coffee.

Leisure

10/10

Exceptional

14 Oct 2025

Shaun

Easy walk to old town. Multiple food options
And shopping if thats your thing. Just cross the road walk through the tunnel and your in the thick of it, thats if you can drag yourself away from the Vietnamese food hut at the entrance to the tunnel.

Leisure Partner

6/10

Pleasant

02 Oct 2025

Julie

This hotel served it's purpose for our time in Salzburg. There were not a lot of amenities. No fridge or coffee in the room and the coffee machine and other vending machine in the lobby were broken. Basically it was a nice little patio and place to sleep within walking distance to the city. No bells or whistles.

Leisure Partner

2/10

Poor

30 Sep 2025

Christo

Front desk is unprofessional and rude.

10/10

Exceptional

30 Sep 2025

Hakim

Everything was so good.

Business Friends

6/10

Pleasant

29 Sep 2025

Trung Minh

Average lodging overall, it worked for short stay. Hall wayvin the Expeess (pink) building was a bit run-down. No air conditioning but glad the windows open. About 10-15 minutes into the main tourist area, otherwise not much around, pretty quiet.

Leisure Self

2/10

Poor

29 Sep 2025

Witchious

Never again

It was shocking, from the arrogant reception staff who had a sarcastic answer to all questions, to the dirty batchroom with old pube hair, to a matress thats so worn out it feels like sleeping on a boat. Will definitely not visit again.

Partner

8/10

Excellent

24 Sep 2025

GRAHAM

Ok clean tidy.good price and central number 10 from airport to outside hotel. Down side we got there early had to wait till 3pm for check in.also very noisy outside building work started at 6.45am drilling

Leisure

10/10

Exceptional

23 Sep 2025

Karin

Great!

8/10

Excellent

11 Sep 2025

Denis

Nice spot!

It was a great spot. The room was very clean and cozy. Staff were friendly and helpful. Location is perfect! Just a few minutes walk to the center. Only complain is that there is no A/C but other than that it’s a nice spot.

Partner

8/10

Excellent

10 Sep 2025

Roger

Although the room was adequate and met our needs in most areas the overall impression was that the property was 'tired'. All the staff were friendly and helpful and the room was kept very clean. It would have enhanced the room if hot beverage making facilities were available especially as the machine in the foyer was out of order. Transport was close at hand providing very regular service meeting our needs. Overall, we had a successful visit to Salzburg.

Leisure Partner

10/10

Exceptional

03 Sep 2025

david

Nice to have the balcony an be close to the old city

Leisure Partner

6/10

Pleasant

01 Aug 2025

Keith

Beds were very comfortable. The pictures online were of a different building. They have 2 buildings and one is old and run down, and the other was new. Most of the pictures online were from the new building. Were we stayed was ok as far as beds tvs and furniture, but the floors were green with red dots and mystery stains. Walls were ok but were in need of a good set of paint. The bathroom had a drain in the floor that you could hear water running all night.

Leisure Friends

8/10

Excellent

31 Jul 2025

Simon

Within walking distance of the old city, where there's plenty of dining and shopping opportunities. Not much traffic except during rush hour.

The room was fine, but the shower floor was a bit yellow with hard water. The room smelled like cleaning products when I first arrived but this was solved by leaving the window open overnight.

Breakfast is very expensive. Include breakfast with booking if you plan to eat there.

Leisure Self

2/10

Poor

19 Jul 2025

Jack

Received an email from property letting us know they were not able to stay open after 5 due to not being able to staff.
Property was more like a 1970s hostel.

4/10

Poor

12 Jul 2025

Iris

Property conditions are very poor. Building is not well maintained.

Leisure Family

2/10

Poor

11 Jul 2025

Deb

Do not stay here!!!!

This is a horrible place to stay- there were bleach stains on the carpet, rust in the shower track, broken tiles, balcony door that didn’t latch- I tried to contact the person in charge and never got a reply back- we did not stay here after seeing the condition of the rooms- the pictures on Hotels.com are not true

Friends_and_family Friends

10/10

Exceptional

08 Jul 2025

Verified traveler

Nice place, great price.
Air conditioning or room fan was loud but otherwise perfect value

Partner

6/10

Pleasant

06 Jul 2025

Sharon

Room was clean, staff were very helpful snd flexible with check in time

Leisure Family

4/10

Poor

25 Jun 2025

Kevin

Not a great location not a good hotel.

The reception is across the road at a different address, the staff were slow to respond and seemed overwhelmed with paperwork duties.
Breakfast was ok.

8/10

Excellent

13 Jun 2025

Alida

Great reception service. Basic environment, but nice and clean. It’s a very convenient location, close to center of Old town.

Leisure Partner

8/10

Excellent

05 Jun 2025

Daniel

Great location to Altstadt-Lehel!

Friends_and_family Family

6/10

Pleasant

28 May 2025

Twyla

It is very basic. The bed is hard and room does not have temperature control. The size of room is big.

Partner

8/10

Excellent

27 May 2025

Phillip K.

The Hotel Neutor Express is just outside the Old Town. It is about a 20–25-minute walk from the main train station or a short bus ride on bus #1. The woman at check-in was very accommodating, professional, and courteous. The room was clean and had a good size window to let in the daylight. The buffet breakfast was a good start to the day. The neighborhood around the hotel was very inviting, for the various types of architecture were quite distinct. Some houses were very modern and others more traditional. The neighborhood is quite different, as it is hemmed in on three sides by the rock cliffs. This made it a nice area for a stroll in the evening after dinner.

Self

2/10

Poor

26 May 2025

Aubrey

Do NOT stay at this hotel. There were cockroaches in the bathroom, construction work started in the street at about 7 am -right below our room on the street. Because there is no AC, the windows have to be left open.
The water that came out of the shower was yellow at first, the rooms are extremely dated, the bed rock hard. When I went to the desk to complain about the roaches and noise, I was essentially told that unless I had a photo of the roaches, it didn’t happen. Because one of the roaches was in a towel, I was told it wasn’t the hotel’s fault because another company does the laundry. When I asked why we were given a room next to the construction, I was told there were no other rooms. I asked why we were not given notice that there would be construction and was told they just found out the week before. I said that was more notice than I received and guests should be given notice and a change to back out, rather than be trapped and find out the hard way. I asked to check out and for a refund for the 2nd night. That was refused, but they did suddenly find another room for me. I declined and took my losses. The manager was nice, but her co-worker seemed to take glee in finding reasons why I had no reason to complain. DO NOT STAY HERE. You will regret it.

Leisure Family

2/10

Poor

17 May 2025

Murad

N/A

Leisure Self

8/10

Excellent

11 May 2025

hitendra

Check in time keep on changing

Leisure Self

10/10

Exceptional

05 May 2025

Rose

This is a great hotel! It's small but clean, and very very close to the old town. We loved staying here!

Leisure Family

10/10

Exceptional

04 May 2025

Abigail

Very close location and good transport links to the centre of the old town. Very quiet location. Nice large room with balcony. Very polite and helpful at the front desk when I had a query which was resolved.

Leisure Partner

4/10

Poor

20 Apr 2025

Sarah

Very very barebones and terribly overpriced for the quality.

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Brian

perfect location and a big thank you to Barbara on reception

Business Family

10/10

Exceptional

21 Mar 2025

Brian

Fantastic staff

Leisure Partner

8/10

Excellent

06 Mar 2025

Nadine

older hotel - great location

The Neutor Express is across from the Hotel Neutor. The Express site is more like apartments. The rooms are clean but show wear. The shower was fine, bed OK, location is great - very easy to walk everywhere. The breakfast was outstanding, but across the street. The price was right and I would stay there again though.

Business

8/10

Excellent

27 Feb 2025

Keith

It was roomy, large bathroom. Didnt have much interaction with staff but little that I did they were nice and helpful. Quiet nights sleep. Good location for walking to old town and bus stops right in front of the hotel. Grocery store 2 blocks down and plenty of restaurants on the other side of the tunnel...maybe 5-10 min walk depending on type of food and speed of walking. There was a lot of construction in the area but it was not in the way of getting to and from the hotel

Leisure Family

10/10

Exceptional

13 Feb 2025

Dmytro

Great place for the price

Everything is great. The room isn't new, but for this price it is worth. All what you need to stay for a couple of days is here. Very close to the city center.

Partner

4/10

Poor

01 Jan 2025

Nathalie

The location is great. 10 minute walk to the old town and Christmas market.

However, the woman at reception (except when we checked out) had a very sour disposition.

We tried to purchase a hot chocolate from the vending machine. It did not work. She could have been helpful, given us the coins to try again. Nothing. Very unpleasant. At check out. Mentioned it to the other woman, she immediately gave us the money and said it happns all the time. It's an awful machine. Put up a sign!

The beds and pillows were not very comfortable, but passable. Honestly, we will not be returning.

Leisure Family

2/10

Poor

16 Dec 2024

Jake

I know Austria, especially Salzburg, is expensive, but the price I paid for this room was appauling.

The room was old, dirty, falling apart and felt like I was living out of a basement or one of those overly exaggerated desperate hotels you see in movies when the main character falls on hard times.

The property was in a good location; easily walkable to the centre of Salzburg though the well lit mountain tunnel; thats the only good thing going for it, unfortunately.

Leisure Self

10/10

Exceptional

22 Oct 2024

Jack

Cheap and cheerful, clean & well located

The room was clean & tidy but quite basic. Hotel was well located just a 10 minute walk from main tourist spots. Hotel was very reasonably priced and check-in staff were helpful. Breakfast is offered (although I didn’t order it). Perfect stay if you want a cheap and cheerful hotel that is well located

Friends_and_family Friends

2/10

Poor

13 Oct 2024

Elizabeth

We arrived to find no reception and we had to cross a busy road to check in .. the reception staff there were very unfriendly...i told them about the bad reviews and was told \"well you booked it\". The hotel smelt awful...the lift was very old...my friend was nearly sick due to the smell in her room .. mind was horrendous and the smell turned my stomach....when we complained about the smell we were offered a tin of air-freshner!

Leisure Friends

6/10

Pleasant

11 Oct 2024

Michelle

It would be nice if you don't have to cross the street just to check in or talk to the front desk. Front desk even gave me a key card that didn't work so I had to cross the street dragging my heavy luggage and bag to let them know. Had to cross again with my luggage and bag to my actual hotel. Once in my room, I wanted to ask about their breakfast schedule, the room has a telephone but it doesn't work (no dial tone & nothing after dialing the # they indicated). Warning, the shape of their toilet bowl is weird so expect something weird when you take a dump. The drainage in my shower was a bit clogged too. Lastly, when I left, I saw cob webs on the corner carpet under the table. Then I looked closely and saw a big spider. I just hope it didnt bit me while I was asleep. Overall, my stay was okay. The good thing is the hotel is just around 10 minutes walk to cafes and the old town and bust stop is justin front. I just hope they could improve on these issues I've encountered.

Leisure Self

6/10

Pleasant

04 Oct 2024

Rodrigo

Very unfriendly receptionist.

8/10

Excellent

24 Sep 2024

Joanna

Two levels of pricing and quality. Depending on your style which. I went lower cost but still did well. We don't travel to stay in hotels va adventures.

Leisure Family

2/10

Poor

21 Sep 2024

Wing Yiu

Bad smelt

8/10

Excellent

17 Sep 2024

Philip

Have only given a 4 rating because there was no tea or hot drink making facility in the room. Also it wasn’t clear how to check in as the hotel was on 2 sides of the road.

Partner

6/10

Pleasant

15 Sep 2024

Gareth

The hotel is in a nice location and the room size was very good, but certain things are looking old and need updating especially in bathroom. However my main concern with the hotel was that there was no electricity to entrance area the whole time we were there. They said a thunderstorm had caused this, but 6 days after it was still not fixed and no one was working to fix it. It a shame as the staff were nice and the hotel could be really good.

6/10

Pleasant

04 Sep 2024

Hardeesh

The staff were excellent and very helpful and probably made our stay better. It is in a good location for accessing most things. We only wish there was AC as it was really hot despite the staff best efforts. Rooms were a little dated and small but clean.

Leisure Family_with_children

10/10

Exceptional

30 Jul 2024

Margo

Very good option for the Festive guests -highly recommended!

10/10

Exceptional

26 Jul 2024

rogie

The hotel is in the back of the old town, but u can walk 5mins to the old town where the places to see in salzburg. The rooms are big with balcony but they don't have. Complimentary shampoo, conditioner and lotion which I forgot to bring due to the size when u don't check on luggage.

Leisure Family_with_children

10/10

Exceptional

17 Jul 2024

peter

Great room with the large terrace. Friendly receptionist. Very close to the old city. Parking is bit troublesome, but manageable.

Leisure Family_with_children

4/10

Poor

16 Jul 2024

Parker

Closest and cheapest we could find yet was severely lacking. Right on a busy street which is so loud at night, yet there is no air conditioning so you have to have your windows open to have any air flow. The rooms look like a motel 6. Would recommend just paying more for a hotel that actually has ac and better rooms.

Leisure Friends

2/10

Poor

12 Jul 2024

Raffael

Avoid

The room was absolutely disgusting, the carpet was heavily stained all over with only god knows what. The furniture was falling apart, when I opened the door of the wardrobe it fell off in my had and I narrowly avoided injury. The safe didnt work, the toilet was continually running the whole experience was depressing I can't believe Hotels.com would even consider promoting such a poor establishment. The only saving grace was it's location and friendly staff. Please avoid this place salzburg has so many better hotels to offer.

Partner

8/10

Excellent

12 Jul 2024

Paula

The room was basic for what I paid. The shower was very small. I liked that it was close to the downtown area and easily walkable.

Leisure Self

4/10

Poor

17 Jun 2024

Andrew

I should have spent a little more and stayed at a nicer hotel. I needs to be completely refurbished.

Leisure

2/10

Poor

13 Jun 2024

Stefan

I’m sorry, no internet, bugs in the room, jt was just awful.

Business Self

10/10

Exceptional

03 Jun 2024

Dustin

It was a good stay thabks

4/10

Poor

28 Apr 2024

Sabine

We liked the closeness to downtown.
We did NOT like the stained carpets, dirty walls of our room, dusty sink, semi-plugged shower drain, broken/taped mirror door of our closet, and overall dirty appearance of the older section of Neutor Hotel in Salzburg.

Leisure Partner

6/10

Pleasant

14 Apr 2024

Regina

Tour to Salzberg

Room is clean. Old bed, it hurts my back, one pillow each person. Needed to add pillows.No room control for temp. We ask if we could adjust the radiator , we were told not to touch it. The next hotel we went , we were given info on adjusting radiator. Although thru the night I did not get cold. The bathtub was helpful for my husband. Kudos for the bathtub.

Partner

10/10

Exceptional

22 Mar 2024

Brian

Convenience for the city

8/10

Excellent

18 Feb 2024

Carolyn

Bus from train station stops right outside the hotel but is was an easy walk to the main sights both in the old town and across the river. Spacious room, good shower, heating which could be adjusted. The only thing which would have made it better for us would be a kettle/cups in the room to make a hot drink!

Leisure Partner

8/10

Excellent

02 Jan 2024

Karlene

Staff was nice. Rooms are dated with very little amenities. No coffee service and no refrigerator. Location is great. Good for low budget facility

Leisure

10/10

Exceptional

11 Oct 2023

Chris

Perfectly comfy, close to Old town

I can have no major faults with this hotel. It's actually two buildings, with one across the road from the other.

The plus is the hotel is right in the bus route to the main train station and the bus goes through the old town.

Self

4/10

Poor

19 Aug 2023

Nestor

When we arrived it was not possible to check in even though it was after checkin time.

We were given a room in another building which was not clean and smelled bad. The building itself was in a state of disrepair.

After complaining we got a room in the main building which as just OK. It was not, no AC, and there were two fans neither of which worked.

I've stayed here before but cannot imaging coming back again.

Leisure Family

6/10

Pleasant

19 Aug 2023

Verified traveler

Very basic hotel.

Friends_and_family Friends

8/10

Excellent

03 Jul 2023

James

Great location.

Leisure Family

4/10

Poor

24 Jun 2023

Ariadna

If room does not have AC, at least it should have a fan. We spent 2 very uncomfortable nights sweating. Also, the carpet was very worn out and had stains.

Leisure Family

8/10

Excellent

27 May 2023

Kaitlin

Good conveniently, located easy, walkable distance. We felt that the facilities were a little dated.

Leisure Family

10/10

Exceptional

21 May 2023

Freda

Location perfect

Partner

8/10

Excellent

24 Apr 2023

Verified traveler

Helpful reception/staff.

10/10

Exceptional

13 Jul 2022

Montana

Location is far from train station but line 1 bus takes you right outside. Great location to the city centre. Everything is walkable! Room is a bit dated but beds are super comfortable. They also provide you with a fan because there is no AC. Also liked the full window. Would stay again !

Friends_and_family Friends

8/10

Excellent

01 Jun 2022

Olga

Leisure Partner

10/10

Exceptional

05 Apr 2022

Francis

Fantástic

Very nice Hotel, they have 2 houses one next to another, the one I stayed is where the reception and breakfast room are, easy check in, very friendly staff, nice rooms, about 1 minute walk to the old town area, good shower and nice bed
They have some blinds that you can pull down and the room gets very dark

Business

6/10

Pleasant

04 Sep 2021

yair

A good hostel but not a hotel

Excelent location. Very good breakfast. Friendly crew. The room is poor furnishd.

Partner

2/10

Poor

27 Jan 2020

Verified traveler

Don’t go here!

Horrific, dirty, stains everywhere, smells horrible, plug sockets hanging off the wall and cables hanging on by the last wire.
We complained and then got an ‘upgrade’ which was only a nicer room but still have the same problems as the last room.

Friends_and_family Friends

6/10

Pleasant

23 Jan 2020

Verified traveler

Very helpful reception staff. Anna immediately arranged for me to move room: there was a terrible smell in it and at - 6 C opening the window at 8 pm for an hour was not an option.

It’s location is the best feature. Just walk through the tunnel and you are in the centre of the town.

8/10

Excellent

21 Jan 2020

Verified traveler

Hotel was ok I didn’t see much staff only on arrival and departure it was clean tidy and quiet Over all a pleasant stay

Friends_and_family Friends

6/10

Pleasant

13 Jan 2020

Verified traveler

Solo business trip

The environment is simple and with this price is ok.
The room is without air conditional.

Business Self

6/10

Pleasant

09 Jul 2019

Kimberly

Too hot to handle

The day we arrived it was 93 degrees F in Salzburg. Granted, unseasonably warm. We were so excited to see the city, but having NO air conditioning (which was a total rookie mistake on my part) was a big drawback. Regretfully, I didn't make the connection that A/C needed to be sought out as an amenity. Being on the fourth floor with little moving air made our stay difficult (thankfully we did have 2 fans provided by the hotel) . To cope, we only went back to to the room in the late evening when we hoped it would have cooled down. The balcony saved us. We kept our sliding door open all night, which wasn't the most secure plan, as the balconies are all connected, but it succeeded in helping to cool the room so we could sleep. The carpet was really old and dirty looking. The bathroom was clean, so no problem there. Breakfast was not included. I wouldn't stay here again.

Family

8/10

Excellent

17 Jun 2019

Charles

Good location and Value.

It was not a fancy room, but it was clean, the breakfast was good, the staff were good and the price and location were very good, especially for Saltzburg during peak season and during Pentecost Festival. They do not have airc onditioning and it was hot during the day but in the mountains it cools off very nicely at night and they provided a fan.

Partner

4/10

Poor

09 Jun 2019

Very run down. Old carpets, no fan/air conditioning. Hot summer - and we were sweltering in the heat! No coffee/tea making facilities - we had to bring a flask to the bar (across the road in the adjacent property) to ask for hot water.
location - good, easily accessible with bus stop right outside.

Leisure Family_with_children

8/10

Excellent

15 May 2019

Verified traveler

Check before you checkout

My disappointments were my own fault - the website had reverted to USD, so I got a shock when I saw my credit card, and value wasn't quite as good as I thought. And there was no kettle or bar fridge (though when I read the info it doesn't state that there will be). The room was quite quiet, and there was a bath. There is no reception in the building, you have to go over the road for any questions.

10/10

Exceptional

19 Apr 2019

Verified traveler

Will stay again!

It was amazing. The staff could not have been nicer. The location was a tunnel away from the old city and lits of attractions.

6/10

Pleasant

15 Apr 2019

Verified traveler

The road is very busy hence it is noisy in the room. light-sleepers, run away!
I tried to buy coffee at the café, they refused to let me pay by card even though there is no ATM around the hotel. When I finally got cash, they charged me nearly 4 euros for a double espresso which did not taste good.

8/10

Excellent

02 Jan 2019

Bruno

Excellent location, close to old town.
Staff very friendly

8/10

Excellent

26 Dec 2018

Verified traveler

Nice for short stays in Salzburg, hotel restaurant is expensive though. Very close to the city center just a few minute walk to every main city attraction. Recommended.

10/10

Exceptional

10 Dec 2018

Verified traveler

Anna at the front desk was great as we communicated before I checked in and answered all my questions. The property is just located outside the tunnel to the city but you can get anywhere really in about 15 mins or take the tram buses.

6/10

Pleasant

30 Oct 2018

Verified traveler

We like the location but the beds we slept on were very unconfortable. Since there is no coffee pot in the rooms we stayed, when we went to the restaurant attached to the hotel to ask for some hot water, we was not treatedl right, one of the staff ruined my travelmates writer bottle.

8/10

Excellent

19 Oct 2018

Beatriz

Good

Front desk people were the best! Helpful and friendly. Location was very good. Ok for the price

Friends

10/10

Exceptional

12 Oct 2018

Verified traveler

Amaizing city.