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Hotel Neutor Express

Salzburg · Austria

Neutorstrasse 9View location

7.0/10Very good531 Reviews
Cleanliness7.0/107.0
Service7.6/107.6
Comfort6.8/106.8
Condition6.4/106.4
Neighborhood8.6/108.6
Amenities6.2/106.2
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Neutor Express

Enjoy stunning terrace views at Hotel Neutor Express, located in the heart of Salzburg. We offer complimentary Wi-Fi, tour/ticket assistance, and a coffee shop/cafe. Unwind with a drink at our bar/lounge after a busy day exploring. A buffet breakfast is available daily (for a fee).

Our 45 guestrooms feature flat-screen TVs, cable programming, and private bathrooms with complimentary toiletries. Conveniences include in-room safes, desks, and daily housekeeping. We also provide dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk. For events, we offer a conference center and meeting rooms.

Self-parking is available onsite (subject to charges). You'll be within a 15-minute walk of the Salzburg Christmas Market and Salzburg Cathedral, and a short stroll from Sigmundstor Tunnel.

Read more about this hotelShow less

A stay at Hotel Neutor Express places you in the heart of Salzburg, within a 15-minute walk of Salzburg Christmas Market and Mirabell Palace. This hotel is 0.2 mi (0.3 km) from Festspielhaus Hall and 0.2 mi (0.3 km) from St. Francis Church.

Stay in one of 45 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 10:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 3.55 per person, per night. This tax does not apply to children under 15 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    The front desk is open daily from 7:00 AM - 10:00 PM. The check-in location differs from the property location. Check-in location: [Hotel Neutor Neutorstraße 8.]. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve cribs/infant beds
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Property Registration Number 50101-000082-2020
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 19 per person
    • Self parking fee: EUR 19 per day
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    Spanish

Nearby attractions

Pferdeschwemme Horse Well 0.4 km / 0.2 mi
Salzburg Toy Museum 0.4 km / 0.3 mi
St. Blasius Church 0.5 km / 0.3 mi
Festspielhaus Hall 0.5 km / 0.3 mi
Moenchberg Lift 0.5 km / 0.3 mi
Moenchsberg Museum of Modern Art 0.5 km / 0.3 mi
Getreidegasse 0.5 km / 0.3 mi
Museum of Natural History 0.6 km / 0.4 mi
Mozart's Birthplace 0.6 km / 0.4 mi
St. Francis Church 0.7 km / 0.4 mi
St. Peter's Abbey 0.7 km / 0.4 mi
Old City Hall 0.7 km / 0.4 mi
Makartsteg Bridge 0.7 km / 0.4 mi
Salzburg Residenz 0.8 km / 0.5 mi
Residenzplatz Square 0.8 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 45
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
  • Laundry service
  • Lift access
  • Shop
Show 10 more facilities & services
  • Terrace
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Bar
  • Conference room
  • Meeting room
  • Breakfast
  • Snacks
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 28 m²SGL.ST

    Photos are not available for this room type.

    Hotel Neutor Express

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Hotel Neutor Express

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE BASICSINGLE • BASICSGL.Z1

    Photos are not available for this room type.

    Hotel Neutor Express

    SINGLE BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE QUEEN SIZE BEDJUNIOR SUITE • QUEEN SIZE BEDJSU.QN

    Photos are not available for this room type.

    Hotel Neutor Express

    JUNIOR SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin COMFORTDouble or Twin • COMFORTDBT.OM

    Photos are not available for this room type.

    Hotel Neutor Express

    Double or Twin COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room COMFORTRoom • COMFORTROO.OM

    Photos are not available for this room type.

    Hotel Neutor Express

    Room COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB

    Photos are not available for this room type.

    Hotel Neutor Express

    JUNIOR SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    Hotel Neutor Express

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Hotel Neutor Express

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH BALCONYJUNIOR SUITE • WITH BALCONYJSU.BL

    Photos are not available for this room type.

    Hotel Neutor Express

    JUNIOR SUITE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Hotel Neutor Express

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Hotel Neutor Express

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Hotel Neutor Express

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE COMFORTSINGLE • COMFORTSGL.OM

    Photos are not available for this room type.

    Hotel Neutor Express

    SINGLE COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE COMFORTDOUBLE • COMFORTDBL.OM

    Photos are not available for this room type.

    Hotel Neutor Express

    DOUBLE COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH BALCONYDOUBLE • WITH BALCONYDBL.BL

    Photos are not available for this room type.

    Hotel Neutor Express

    DOUBLE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 28 m²DBL.ST

    Photos are not available for this room type.

    Hotel Neutor Express

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN BASICTWIN • BASICTWN.Z1

    Photos are not available for this room type.

    Hotel Neutor Express

    TWIN BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH SHARED BATHROOMTWIN • WITH SHARED BATHROOMTWN.FH

    Photos are not available for this room type.

    Hotel Neutor Express

    TWIN WITH SHARED BATHROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH SHARED BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.FH

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Neutor Express

7.0
Very good
531 Reviews
Cleanliness
7.0 /10
Service
7.6 /10
Comfort
6.8 /10
Condition
6.4 /10
Neighborhood
8.6 /10
Amenities
6.2 /10
100 reviews shown
6/10
Pleasant
23 Jul 2026
Fanny
Hotel plus ou moins bien entretenu. J’y étais seule et pour une seule nuit, mais pas d’oreiller supplémentaire, la salle de bain n’était pas super propre, tapis au sol qui semblait dater de longtemps…pas d’air climatisé, donc j’ai été obligée de dormir les fenêtres ouvertes (une Fan était fournie par contre) et c’était très bruyant.

Bref, okay pour une seule nuit, mais cher pour ce que ce fut.
2/10
Poor
22 Jul 2026
holly
STAY AWAY FROM THIS HOTEL.

Is the worst hotel that I’ve ever stayed at- there’s nothing in a proper listing saying that they don’t have air-conditioning and it was nearly 90°. I woke up the first night in a hot sweat, I did not sleep well so also I did not enjoy the next day of my trip.

I called hotels.com, and the property refused to refund me due to this bait and switch of the selling of the room.

The hotel responded, saying, “ since we don't have air conditioning, it obviously cannot be malfunctioning. the new category of room has a terrace, which means even more flies could get in.”

Are they kidding ? It’s my fault that I need to open the balcony door due to the heat- it’s my fault that you don’t have screens on your windows or doors?
DO NOT BOOK HERE.
Self
6/10
Pleasant
19 Jul 2026
Melissa
The room was not dirty but had questionable stains everywhere. It was sickeningly hot in the room. We were given 2 fans. Both were so full of dust that we turned them on pointing out the balcony at first to make sure we didn’t blow it into the room. One fan didn’t even work and the other provided little to no respite. We travelled with 2 small children and we were worried they would overheat overnight. Additionally, we had a room with a balcony. We thought we could just keep the door to the balcony open overnight to cool the room, but the balcony is shared with neighbouring rooms. There is a divider, but someone could easily access your doll if they wanted to. We are glad we only stayed there 2 nights and would never stay there again.
Family_with_children
6/10
Pleasant
24 Jun 2026
Irene
The main lobby smell pee. There’s no A/C in the unit only small business electric fan,and it’s not enough for 2 person. It’s too hot.
Pet
6/10
Pleasant
21 Jun 2026
Vanessa
The hotel building I stayed in needs to be renovated
Friends_and_family Family
8/10
Excellent
10 Jun 2026
Nigel
Room was good, bed comfortable.
Partner
2/10
Poor
06 Jun 2026
Kai
First there's a homeless dude sleeping at the lobby. Then I get allergic reaction from the carpet in the room. I don't recommend this place at all it's not even cheap.
Self
6/10
Pleasant
06 Jun 2026
Steve
The staff were lovely and helpful but the rooms were dated and old.location good and beds comfy. Tv no channels but was able to watch my phone on TV so not an old one lol but nothing else. If you are looking for a hotel just for a base to sleep then it's bang on
Partner
10/10
Exceptional
02 Jun 2026
Brian
Good and helpful staff, Location
Partner
2/10
Poor
27 May 2026
CLAIRE
Terrible experience. When we arrived, I noticed there was a sign advertising a free bus pass for the city and surrounding areas. When I inquired about this pass the woman at the front desk said “I wouldn’t do that, everything you need is in walking distance, it’s only useful if you need to leave the city”. I replied that we were going be leaving the city for some activities, and we were hoping to visit a pool which was a little further from walking distance, so the pass would be helpful. I was met with rude and sarcastic remarks and said if I want to do activities outside the city I should just “book a tour.” She would not give us the free buss pass that was advertised on the front desk. The next day, another staff member was working and happily gave us the passes when asked for them.
This hotel is also very dirty, not well maintained and is on a very busy street corner so you will not get much peace since there is no air conditioning and you will need to leave the window open at all times. The “double bed” is 2 twin beds pushed together on very flimsy mattresses which always separated whenever my partner or I rolled over in bed.
The hotel is close to a lot of tourist attractions, however it is just not worth it. Very disappointed.
Partner
2/10
Poor
24 May 2026
Glen
Nothing the place was disgusting dirty and things crawling all over the floor and bed and the bath was full of hair never again and I definitely wouldn't recommend it
Partner
6/10
Pleasant
22 May 2026
Daniel
The location close to the Old Town was excellent; nothing else to recommend it…
Self
8/10
Excellent
11 May 2026
Cecile
La ubicación buena, pero el hotel necesita renovación , el desayuno excelente al igual que el personal
Friends_and_family Friends
8/10
Excellent
07 May 2026
Serge
Très bien située, propre et personnels acceuillant. Seul petit hic le wifi plant souvent, pas une tragédie mais un peu tannant.
Partner
8/10
Excellent
27 Apr 2026
Robert
A free complimentary bus ticket in and around the city for the duration of your stay, dry useful!
Self
10/10
Exceptional
26 Mar 2026
Stuart
Decent location good walking distance
10/10
Exceptional
26 Mar 2026
susanne
Our visit started with a broken elevator, so carrying all our luggage up to the 4. Floor was a bit of a hassle. Once we got to our room, we were pleasantly surprised. Room was huge, with an even bigger balcony and a beautiful view. Everything was basic but we didn’t really needed much. Bed was comfortable.
8/10
Excellent
07 Feb 2026
Mercedes
This Hotel is basic and rooms a little bit old but it is clean, there are not big amenities, so for a couple nights its working. Near from old town around 10 minutes walk however there are public transport in front .
The receptionist are kind and helpful.
The bed comfortable and heating was ok.
I think the one bad thing it was shower door it was difficult to close.
Leisure Self
10/10
Exceptional
04 Jan 2026
Rimmi
Everything was good
Partner
6/10
Pleasant
30 Dec 2025
Eishnoor
A Good Stay in the Center of the City with Just 1 min to the Bus Stop
Leisure Family_with_children
10/10
Exceptional
27 Dec 2025
Vanessa
Basic hotel. Shower was quite odd.. half a wall on the tub that barely covers the faucet so you must hold it to make sure water does not get everywhere. Clean bathroom with counter space. Very close walk to old town and the reception gives you free bus pass to get around. But stop right out front. Overall nice, convenient basic stay.
6/10
Pleasant
27 Dec 2025
Laura
Bed was comfy and clean. Room is bare minimum. .
Partner
4/10
Poor
20 Dec 2025
SUET KIU VANESSA
I stayed here with my family for two nights. The room was spacious and came with a balcony and two bathrooms, which was convenient. Most of the staff were friendly.

However, the hygiene and maintenance were disappointing. One of the tumblers provided was dirty, and only two were supplied despite the room being advertised for 3-4 guests. There was no kettle or refrigerator in the room. The radiators and one of the lamps were not working, and the hand wash and body wash were incorrectly placed. The coating on the shower head was peeling, which could potentially cause injury.

Breakfast was not included and required an additional payment.
Leisure Family
6/10
Pleasant
12 Dec 2025
Josee
2 star hotel close to the Cathedral
Leisure
8/10
Excellent
10 Nov 2025
Datya
The room was cleaned every day. Easy check in and check out.
Leisure Self
10/10
Exceptional
10 Nov 2025
Joshua Vitruvius
The morning receptionist is super friendly and nice, the hotel is convenient with delicious tap water, it has a nice environment or neighborhood, it’s close to the city center after walking under cute tunnel, nice pop culture decors, etc. Mght come back here on my next trip in 5 years.
Leisure Family
4/10
Poor
05 Nov 2025
Douglas
The room (109) was pretty awful. Gross, in fact. Weathered. Soiled. Stained. Broken.
Leisure Self
8/10
Excellent
29 Oct 2025
GIMYOUNG
Not bad
Leisure Family
8/10
Excellent
25 Oct 2025
GUSTAVO RAUL
The rooms are okay, clean, bed comfortable. The location was really close to the Old Town by walk.
Leisure Self
4/10
Poor
24 Oct 2025
Hon-Der
Missing key item - coffee maker and tea bag/instant coffee.
Leisure
10/10
Exceptional
14 Oct 2025
Shaun
Easy walk to old town. Multiple food options
And shopping if thats your thing. Just cross the road walk through the tunnel and your in the thick of it, thats if you can drag yourself away from the Vietnamese food hut at the entrance to the tunnel.
Leisure Partner
6/10
Pleasant
02 Oct 2025
Julie
This hotel served it's purpose for our time in Salzburg. There were not a lot of amenities. No fridge or coffee in the room and the coffee machine and other vending machine in the lobby were broken. Basically it was a nice little patio and place to sleep within walking distance to the city. No bells or whistles.
Leisure Partner
2/10
Poor
30 Sep 2025
Christo
Front desk is unprofessional and rude.
10/10
Exceptional
30 Sep 2025
Hakim
Everything was so good.
Business Friends
6/10
Pleasant
29 Sep 2025
Trung Minh
Average lodging overall, it worked for short stay. Hall wayvin the Expeess (pink) building was a bit run-down. No air conditioning but glad the windows open. About 10-15 minutes into the main tourist area, otherwise not much around, pretty quiet.
Leisure Self
2/10
Poor
29 Sep 2025
Witchious

Never again

It was shocking, from the arrogant reception staff who had a sarcastic answer to all questions, to the dirty batchroom with old pube hair, to a matress thats so worn out it feels like sleeping on a boat. Will definitely not visit again.
Partner
8/10
Excellent
24 Sep 2025
GRAHAM
Ok clean tidy.good price and central number 10 from airport to outside hotel. Down side we got there early had to wait till 3pm for check in.also very noisy outside building work started at 6.45am drilling
Leisure
10/10
Exceptional
23 Sep 2025
Karin
Great!
8/10
Excellent
11 Sep 2025
Denis

Nice spot!

It was a great spot. The room was very clean and cozy. Staff were friendly and helpful. Location is perfect! Just a few minutes walk to the center. Only complain is that there is no A/C but other than that it’s a nice spot.
Partner
8/10
Excellent
10 Sep 2025
Roger
Although the room was adequate and met our needs in most areas the overall impression was that the property was 'tired'. All the staff were friendly and helpful and the room was kept very clean. It would have enhanced the room if hot beverage making facilities were available especially as the machine in the foyer was out of order. Transport was close at hand providing very regular service meeting our needs. Overall, we had a successful visit to Salzburg.
Leisure Partner
10/10
Exceptional
03 Sep 2025
david
Nice to have the balcony an be close to the old city
Leisure Partner
6/10
Pleasant
01 Aug 2025
Keith
Beds were very comfortable. The pictures online were of a different building. They have 2 buildings and one is old and run down, and the other was new. Most of the pictures online were from the new building. Were we stayed was ok as far as beds tvs and furniture, but the floors were green with red dots and mystery stains. Walls were ok but were in need of a good set of paint. The bathroom had a drain in the floor that you could hear water running all night.
Leisure Friends
8/10
Excellent
31 Jul 2025
Simon
Within walking distance of the old city, where there's plenty of dining and shopping opportunities. Not much traffic except during rush hour.

The room was fine, but the shower floor was a bit yellow with hard water. The room smelled like cleaning products when I first arrived but this was solved by leaving the window open overnight.

Breakfast is very expensive. Include breakfast with booking if you plan to eat there.
Leisure Self
2/10
Poor
19 Jul 2025
Jack
Received an email from property letting us know they were not able to stay open after 5 due to not being able to staff.
Property was more like a 1970s hostel.
4/10
Poor
12 Jul 2025
Iris
Property conditions are very poor. Building is not well maintained.
Leisure Family
2/10
Poor
11 Jul 2025
Deb

Do not stay here!!!!

This is a horrible place to stay- there were bleach stains on the carpet, rust in the shower track, broken tiles, balcony door that didn’t latch- I tried to contact the person in charge and never got a reply back- we did not stay here after seeing the condition of the rooms- the pictures on Hotels.com are not true
Friends_and_family Friends
10/10
Exceptional
08 Jul 2025
Verified traveler
Nice place, great price.
Air conditioning or room fan was loud but otherwise perfect value
Partner
6/10
Pleasant
06 Jul 2025
Sharon
Room was clean, staff were very helpful snd flexible with check in time
Leisure Family
4/10
Poor
25 Jun 2025
Kevin

Not a great location not a good hotel.

The reception is across the road at a different address, the staff were slow to respond and seemed overwhelmed with paperwork duties.
Breakfast was ok.
8/10
Excellent
13 Jun 2025
Alida
Great reception service. Basic environment, but nice and clean. It’s a very convenient location, close to center of Old town.
Leisure Partner
8/10
Excellent
05 Jun 2025
Daniel
Great location to Altstadt-Lehel!
Friends_and_family Family
6/10
Pleasant
28 May 2025
Twyla
It is very basic. The bed is hard and room does not have temperature control. The size of room is big.
Partner
8/10
Excellent
27 May 2025
Phillip K.
The Hotel Neutor Express is just outside the Old Town. It is about a 20–25-minute walk from the main train station or a short bus ride on bus #1. The woman at check-in was very accommodating, professional, and courteous. The room was clean and had a good size window to let in the daylight. The buffet breakfast was a good start to the day. The neighborhood around the hotel was very inviting, for the various types of architecture were quite distinct. Some houses were very modern and others more traditional. The neighborhood is quite different, as it is hemmed in on three sides by the rock cliffs. This made it a nice area for a stroll in the evening after dinner.
Self
2/10
Poor
26 May 2025
Aubrey
Do NOT stay at this hotel. There were cockroaches in the bathroom, construction work started in the street at about 7 am -right below our room on the street. Because there is no AC, the windows have to be left open.
The water that came out of the shower was yellow at first, the rooms are extremely dated, the bed rock hard. When I went to the desk to complain about the roaches and noise, I was essentially told that unless I had a photo of the roaches, it didn’t happen. Because one of the roaches was in a towel, I was told it wasn’t the hotel’s fault because another company does the laundry. When I asked why we were given a room next to the construction, I was told there were no other rooms. I asked why we were not given notice that there would be construction and was told they just found out the week before. I said that was more notice than I received and guests should be given notice and a change to back out, rather than be trapped and find out the hard way. I asked to check out and for a refund for the 2nd night. That was refused, but they did suddenly find another room for me. I declined and took my losses. The manager was nice, but her co-worker seemed to take glee in finding reasons why I had no reason to complain. DO NOT STAY HERE. You will regret it.
Leisure Family
2/10
Poor
17 May 2025
Murad
N/A
Leisure Self
8/10
Excellent
11 May 2025
hitendra
Check in time keep on changing
Leisure Self
10/10
Exceptional
05 May 2025
Rose
This is a great hotel! It's small but clean, and very very close to the old town. We loved staying here!
Leisure Family
10/10
Exceptional
04 May 2025
Abigail
Very close location and good transport links to the centre of the old town. Very quiet location. Nice large room with balcony. Very polite and helpful at the front desk when I had a query which was resolved.
Leisure Partner
4/10
Poor
20 Apr 2025
Sarah
Very very barebones and terribly overpriced for the quality.
Friends_and_family Family
10/10
Exceptional
30 Mar 2025
Brian
perfect location and a big thank you to Barbara on reception
Business Family
10/10
Exceptional
21 Mar 2025
Brian
Fantastic staff
Leisure Partner
8/10
Excellent
06 Mar 2025
Nadine

older hotel - great location

The Neutor Express is across from the Hotel Neutor. The Express site is more like apartments. The rooms are clean but show wear. The shower was fine, bed OK, location is great - very easy to walk everywhere. The breakfast was outstanding, but across the street. The price was right and I would stay there again though.
Business
8/10
Excellent
27 Feb 2025
Keith
It was roomy, large bathroom. Didnt have much interaction with staff but little that I did they were nice and helpful. Quiet nights sleep. Good location for walking to old town and bus stops right in front of the hotel. Grocery store 2 blocks down and plenty of restaurants on the other side of the tunnel...maybe 5-10 min walk depending on type of food and speed of walking. There was a lot of construction in the area but it was not in the way of getting to and from the hotel
Leisure Family
10/10
Exceptional
13 Feb 2025
Dmytro

Great place for the price

Everything is great. The room isn't new, but for this price it is worth. All what you need to stay for a couple of days is here. Very close to the city center.
Partner
4/10
Poor
01 Jan 2025
Nathalie
The location is great. 10 minute walk to the old town and Christmas market.

However, the woman at reception (except when we checked out) had a very sour disposition.

We tried to purchase a hot chocolate from the vending machine. It did not work. She could have been helpful, given us the coins to try again. Nothing. Very unpleasant. At check out. Mentioned it to the other woman, she immediately gave us the money and said it happns all the time. It's an awful machine. Put up a sign!

The beds and pillows were not very comfortable, but passable. Honestly, we will not be returning.
Leisure Family
2/10
Poor
16 Dec 2024
Jake
I know Austria, especially Salzburg, is expensive, but the price I paid for this room was appauling.

The room was old, dirty, falling apart and felt like I was living out of a basement or one of those overly exaggerated desperate hotels you see in movies when the main character falls on hard times.

The property was in a good location; easily walkable to the centre of Salzburg though the well lit mountain tunnel; thats the only good thing going for it, unfortunately.
Leisure Self
10/10
Exceptional
22 Oct 2024
Jack

Cheap and cheerful, clean & well located

The room was clean & tidy but quite basic. Hotel was well located just a 10 minute walk from main tourist spots. Hotel was very reasonably priced and check-in staff were helpful. Breakfast is offered (although I didn’t order it). Perfect stay if you want a cheap and cheerful hotel that is well located
Friends_and_family Friends
2/10
Poor
13 Oct 2024
Elizabeth
We arrived to find no reception and we had to cross a busy road to check in .. the reception staff there were very unfriendly...i told them about the bad reviews and was told \"well you booked it\". The hotel smelt awful...the lift was very old...my friend was nearly sick due to the smell in her room .. mind was horrendous and the smell turned my stomach....when we complained about the smell we were offered a tin of air-freshner!



Leisure Friends
6/10
Pleasant
11 Oct 2024
Michelle
It would be nice if you don't have to cross the street just to check in or talk to the front desk. Front desk even gave me a key card that didn't work so I had to cross the street dragging my heavy luggage and bag to let them know. Had to cross again with my luggage and bag to my actual hotel. Once in my room, I wanted to ask about their breakfast schedule, the room has a telephone but it doesn't work (no dial tone & nothing after dialing the # they indicated). Warning, the shape of their toilet bowl is weird so expect something weird when you take a dump. The drainage in my shower was a bit clogged too. Lastly, when I left, I saw cob webs on the corner carpet under the table. Then I looked closely and saw a big spider. I just hope it didnt bit me while I was asleep. Overall, my stay was okay. The good thing is the hotel is just around 10 minutes walk to cafes and the old town and bust stop is justin front. I just hope they could improve on these issues I've encountered.
Leisure Self
6/10
Pleasant
04 Oct 2024
Rodrigo
Very unfriendly receptionist.
8/10
Excellent
24 Sep 2024
Joanna
Two levels of pricing and quality. Depending on your style which. I went lower cost but still did well. We don't travel to stay in hotels va adventures.
Leisure Family
2/10
Poor
21 Sep 2024
Wing Yiu
Bad smelt
8/10
Excellent
17 Sep 2024
Philip
Have only given a 4 rating because there was no tea or hot drink making facility in the room. Also it wasn’t clear how to check in as the hotel was on 2 sides of the road.
Partner
6/10
Pleasant
15 Sep 2024
Gareth
The hotel is in a nice location and the room size was very good, but certain things are looking old and need updating especially in bathroom. However my main concern with the hotel was that there was no electricity to entrance area the whole time we were there. They said a thunderstorm had caused this, but 6 days after it was still not fixed and no one was working to fix it. It a shame as the staff were nice and the hotel could be really good.
6/10
Pleasant
04 Sep 2024
Hardeesh
The staff were excellent and very helpful and probably made our stay better. It is in a good location for accessing most things. We only wish there was AC as it was really hot despite the staff best efforts. Rooms were a little dated and small but clean.
Leisure Family_with_children
10/10
Exceptional
30 Jul 2024
Margo
Very good option for the Festive guests -highly recommended!
10/10
Exceptional
26 Jul 2024
rogie
The hotel is in the back of the old town, but u can walk 5mins to the old town where the places to see in salzburg. The rooms are big with balcony but they don't have. Complimentary shampoo, conditioner and lotion which I forgot to bring due to the size when u don't check on luggage.
Leisure Family_with_children
10/10
Exceptional
17 Jul 2024
peter
Great room with the large terrace. Friendly receptionist. Very close to the old city. Parking is bit troublesome, but manageable.
Leisure Family_with_children
4/10
Poor
16 Jul 2024
Parker
Closest and cheapest we could find yet was severely lacking. Right on a busy street which is so loud at night, yet there is no air conditioning so you have to have your windows open to have any air flow. The rooms look like a motel 6. Would recommend just paying more for a hotel that actually has ac and better rooms.
Leisure Friends
2/10
Poor
12 Jul 2024
Raffael

Avoid

The room was absolutely disgusting, the carpet was heavily stained all over with only god knows what. The furniture was falling apart, when I opened the door of the wardrobe it fell off in my had and I narrowly avoided injury. The safe didnt work, the toilet was continually running the whole experience was depressing I can't believe Hotels.com would even consider promoting such a poor establishment. The only saving grace was it's location and friendly staff. Please avoid this place salzburg has so many better hotels to offer.
Partner
8/10
Excellent
12 Jul 2024
Paula
The room was basic for what I paid. The shower was very small. I liked that it was close to the downtown area and easily walkable.
Leisure Self
4/10
Poor
17 Jun 2024
Andrew
I should have spent a little more and stayed at a nicer hotel. I needs to be completely refurbished.
Leisure
2/10
Poor
13 Jun 2024
Stefan
I’m sorry, no internet, bugs in the room, jt was just awful.
Business Self
10/10
Exceptional
03 Jun 2024
Dustin
It was a good stay thabks
4/10
Poor
28 Apr 2024
Sabine
We liked the closeness to downtown.
We did NOT like the stained carpets, dirty walls of our room, dusty sink, semi-plugged shower drain, broken/taped mirror door of our closet, and overall dirty appearance of the older section of Neutor Hotel in Salzburg.
Leisure Partner
6/10
Pleasant
14 Apr 2024
Regina

Tour to Salzberg

Room is clean. Old bed, it hurts my back, one pillow each person. Needed to add pillows.No room control for temp. We ask if we could adjust the radiator , we were told not to touch it. The next hotel we went , we were given info on adjusting radiator. Although thru the night I did not get cold. The bathtub was helpful for my husband. Kudos for the bathtub.
Partner
10/10
Exceptional
22 Mar 2024
Brian
Convenience for the city
8/10
Excellent
18 Feb 2024
Carolyn
Bus from train station stops right outside the hotel but is was an easy walk to the main sights both in the old town and across the river. Spacious room, good shower, heating which could be adjusted. The only thing which would have made it better for us would be a kettle/cups in the room to make a hot drink!
Leisure Partner
8/10
Excellent
02 Jan 2024
Karlene
Staff was nice. Rooms are dated with very little amenities. No coffee service and no refrigerator. Location is great. Good for low budget facility
Leisure
10/10
Exceptional
11 Oct 2023
Chris

Perfectly comfy, close to Old town

I can have no major faults with this hotel. It's actually two buildings, with one across the road from the other.

The plus is the hotel is right in the bus route to the main train station and the bus goes through the old town.
Self
4/10
Poor
19 Aug 2023
Nestor
When we arrived it was not possible to check in even though it was after checkin time.

We were given a room in another building which was not clean and smelled bad. The building itself was in a state of disrepair.

After complaining we got a room in the main building which as just OK. It was not, no AC, and there were two fans neither of which worked.

I've stayed here before but cannot imaging coming back again.
Leisure Family
6/10
Pleasant
19 Aug 2023
Verified traveler
Very basic hotel.
Friends_and_family Friends
8/10
Excellent
03 Jul 2023
James
Great location.
Leisure Family
4/10
Poor
24 Jun 2023
Ariadna
If room does not have AC, at least it should have a fan. We spent 2 very uncomfortable nights sweating. Also, the carpet was very worn out and had stains.
Leisure Family
8/10
Excellent
27 May 2023
Kaitlin
Good conveniently, located easy, walkable distance. We felt that the facilities were a little dated.
Leisure Family
10/10
Exceptional
21 May 2023
Freda
Location perfect
Partner
8/10
Excellent
24 Apr 2023
Verified traveler
Helpful reception/staff.
10/10
Exceptional
13 Jul 2022
Montana
Location is far from train station but line 1 bus takes you right outside. Great location to the city centre. Everything is walkable! Room is a bit dated but beds are super comfortable. They also provide you with a fan because there is no AC. Also liked the full window. Would stay again !
Friends_and_family Friends
8/10
Excellent
01 Jun 2022
Olga
OK
Leisure Partner
10/10
Exceptional
05 Apr 2022
Francis

Fantástic

Very nice Hotel, they have 2 houses one next to another, the one I stayed is where the reception and breakfast room are, easy check in, very friendly staff, nice rooms, about 1 minute walk to the old town area, good shower and nice bed
They have some blinds that you can pull down and the room gets very dark
Business

Location & surroundings

Hotel Neutor Express
Neutorstrasse 9, Salzburg, Austria

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Hotel Neutor Express

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