Name: NH Collection Salzburg City
Address: Franz-Josef-Strasse, 26, Salzburg, 5020, AT

4/10

Poor

14 Jul 2026

Karen and Dave

When we were checking in, the gentleman standing next to us was asking for a different room because the one he was just issued was already occupied. We should have left at that.
The room my husband and I were issued had black walls and the lights were horrible you could hardly tell what you were wearing. The staff brought us two extra lamps.
The cleaning staff forgot several times to leave us towels, didn't take dirty cups from the morning coffee. We also asked the cleaning staff if they could vaccum the carpet after several days because it was badly needed and they never did.
I would not recommend this hotel. The only redeeming quality of this hotel was Sacha from the front desk who tried to correct the situation.

Partner

10/10

Exceptional

10 Jul 2026

Luis

Everything great. The only issue was the early closure of the room service….😔

Self

10/10

Exceptional

07 Jul 2026

Deborah

Location was great. Front desk staff were also great

Friends

8/10

Excellent

05 Jul 2026

Elzbieta-kinga

Great location
clean and large room
Comfortable bed
Nespresso machine and fridge present
Cleaning staff didn’t refresh bottled water , milk each day and that would have been nice

Partner

10/10

Exceptional

05 Jul 2026

Sandra

Room was clean with nice amenities. The lobby treat table was appreciated and the water provided in the room was also nice. Location is great. Walkable to everywhere.

Friends

10/10

Exceptional

04 Jul 2026

Robert

Great location

Family_with_children

6/10

Pleasant

04 Jul 2026

Aamna

Our parking was taken by someone in the middle of the trip and we had to look for.another spot... the cleaning staff kept taking the carf our of the slot so we always came back to a bouling hot room in record breaking 41deg weather... the cleaning staff had to be called for cleaning on several occasions.

Overall, a nice hotel, with some kinks to work through

Family_with_children

10/10

Exceptional

02 Jul 2026

Angela

We really enjoyed out stay at this hotel. The staff were probably the best hotel staff we have ever encountered. They were all friendly and extremely helpful. They could not do enough to make our stay special. The room and the beds were very comfortable. There were tea and coffee making facilities, a great TV, a safe, a great shower with huge towels, shampoo, conditioner, shower gel etc. We had everything we needed. The hotel was in a great location too, with a supermarket nearby and lots of other shops, cake and ice cream shops, bars and restaurants in LInzer Gasse. It was a 10 - 15 minute walk to the old town and Mirabelle Platz. The number 2 bus stop for the bus to return to the airport was 4 minutes away.
For me, one of the most innovative things was that you could put a sign on your door to ask for the room not to be cleaned that day in return for 2 free drinks (beer or wine, or soft drink at the bar). What a wonderful idea! There was also iced water in the foyer - along with apples, sweets, almond bisuits etc. So thoughtful and generous. Great hotel. Wonderful staff and clearly - well run by managers who put their guests first! Thank you!

Friends

10/10

Exceptional

01 Jul 2026

Harold

Clean room, great breakfast and kind staff.

Friends

10/10

Exceptional

24 Jun 2026

jéremie

Staffs is amazing .

Friends

8/10

Excellent

05 Jun 2026

JASON

Room was nice and clean, but the air doesn’t work well, was hot all night. The carpet also needs to be cleaned in hallways ir replaced but that’s knit picking. Overall a good hotel, just needs to get the air to blow better.

Family

10/10

Exceptional

04 Jun 2026

Clinton

We really enjoyed this hotel, the staff was so nice and helpful on anything that we needed. Would definitely stay here again if we come to Salzburg

Partner

10/10

Exceptional

03 Jun 2026

James

Breakfast had a variety of tasty food.

Family

10/10

Exceptional

31 May 2026

Robin

Very quiet room in a very clean, safe area. Easy walk or Uber to main attractions. Staff very friendly. The shower and sink are in the room which took some adjusting to but wasn’t much of a problem. It would be if 2 people room had different schedules. We would recommend this hotel.

Family

6/10

Pleasant

31 May 2026

Pradeep

Nice enough room, hallways were grubby with stains on carpets. Bathroom had weird layout with toilet behind the door!

Partner

10/10

Exceptional

30 May 2026

Lana

Well appointed hotel. Nice Bar and great breakfast buffet. Extremely helpful and friendly staff. Good beds and good location

Friends_and_family Friends

10/10

Exceptional

28 May 2026

Martin

Hotel in a good location for exploring all of the sights of Salzburg on foot. Comfortable bed and well appointed room. We really enjoyed our stay at this hotel. Great breakfast too.

Partner

6/10

Pleasant

25 May 2026

Michael

Salzburg is a very tourist oriented city. As such we ended up spending way too much for a night of accommodation at this hotel. It's location is convenient to many of the local attractions. Restaurants surround the area yet it was quiet.

The hotel reception staff are top notch. Informative, helpful and efficient. The water and assorted snack items at check in were much appreciate. Our room was small but clean. The in room amenities like the hot coffee pods and assorted tea came in very useful as we ran into high winds and cold temperatures (10*C with windchill reducing it to 4*C) during one day of our trip.

The included buffet breakfast had a great selection of A LA Carte and buffet. Sooooo many choices and good quality of items. The staff members work hard to keep the tables clean and the space available for all patrons.

The bed was most uncomfortable and had motion transfer issues . This occurs when sleepers shift or toss and turn, the movement travels across the bed to disrupt sleep. I really require top quality beds while travelling.

Personally would not return but the hotel had it's positives and negatives.

Partner

10/10

Exceptional

20 May 2026

James

Lovely hotel a short walk from bars and restaurants and about 15 mins from the centre of the old town.

Family

10/10

Exceptional

19 May 2026

Carlos

Everything was as expected from the brand.

Family

10/10

Exceptional

11 May 2026

Carlos

It is a very good hotel in a very convenient location in Salzburg!

Family

8/10

Excellent

10 May 2026

Doreen

We have been traveling Europe and have tried to book RH Collection Hotels whenever they are available. They have all been very clean and comfortable. They have nice amenities. The breakfasts have numerous food choices. The hotel in Salzburg had great staff at the front desk. They were very kind and helpful. I was however, deeply disappointed in the bar tender. We went to the bar area two different nights. The gentleman serving as the bar tender never came to ask if we would like anything. One evening he was no where around. We had to wait quite a while for him. Then he ignored us. We had to go to him to ask for drinks. When he brought them to us he simply set them down and walked away. He needs more training in customer service. It lack of service made me less happy about the RH brand of hotels in general.

Partner

6/10

Pleasant

30 Apr 2026

Merle

The carpets in the room were old and stained. The air conditioning was not working and take a week to fix. The staff were dismissive of these concerns.

Partner

10/10

Exceptional

26 Apr 2026

Leonardo

Perfect location to walk and visit the city

Family

10/10

Exceptional

22 Apr 2026

Johanna

Very comfortable with a great breakfast.

Family_with_children

8/10

Excellent

08 Apr 2026

Peter

Quiet street in a nice area close to everything. The hotel rooms were small but nice. The breakfast was okay. The staff were kind but the WiFi was slow. I would stay there again though.

Self

10/10

Exceptional

02 Apr 2026

Carlos

Walking distance to Salzburg City Centre, great staff, convenient underground parking! I would recommend this hotel!

8/10

Excellent

18 Mar 2026

Takasuke

Clean, modern and comfortable. The reception staff were friendly and helpful.

Family

10/10

Exceptional

17 Mar 2026

Brendan

Great accommodation and location.

Partner

6/10

Pleasant

10 Mar 2026

Jimmy

Cute hotel. The room smelled like the toilet seal is leaking or something. We had to open the window every evening when we came back to sleep.

Friends

8/10

Excellent

08 Mar 2026

Cheryl

Close to shops and restaurants. We did not really interact with the staff much. Room was clean.

Partner

10/10

Exceptional

02 Mar 2026

Bina

Shops around the corner, had everything I needed

Self

8/10

Excellent

19 Feb 2026

Selim

The coridoors look a bit poor if that would disturb anyone

İ ddid not rally like the rooms. A bit small.
Breakfast very good

Breakfast ando zti9n

Business

10/10

Exceptional

15 Feb 2026

Adrian

Room was super

10/10

Exceptional

01 Feb 2026

Mark

Room was ideal, location very good and the staff were helpful and friendly.

Friends_and_family Friends

8/10

Excellent

25 Jan 2026

Madeleine

The location was very central to the Alstadt. The room was very clean. However, it was smaller and felt less refined than some of the other hotels we stayed in well visiting Austria and Germany. One of the reasons why we booked this hotel was the claim that it was the oldest hotel in Salzburg… But the property was very modern and I didn’t detect any historical features.

Leisure Family

6/10

Pleasant

25 Jan 2026

Maureen

Pleasant stay. Good location

8/10

Excellent

22 Jan 2026

Giovanni

Room was nice and spacious however the AC didn’t work so had to sleep with the windows open.
Staff were helpful and friendly and perfectly located hotel

Leisure Family

10/10

Exceptional

12 Jan 2026

Richard

Very comfortable, clean and convenient

Partner

10/10

Exceptional

10 Jan 2026

Sohaila

The room was clean , nice staff ,, everything was good

10/10

Exceptional

09 Jan 2026

Paul

Nice and clean hotel in a convenient location for the old town and local restaurants. Good value for money. Very pleasant and friendly staff.

Family

10/10

Exceptional

30 Dec 2025

Ramzi

Great staff, great location, parking in premises, good food as we loved the breakfast and room Service experiences. Decent amenities.

Leisure Family

8/10

Excellent

28 Dec 2025

Jose Mari

All went well except for frontdesk guy Lawrence who was rude and dry. I think he should not be the one welcoming guest.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Ying

The hotel is in a good area. Very convenient and everywhere was within walking distance. The hotel was very thoughtful to hand out sweet treats during our stay because it's Christmas. The room itself was well designed and very cozy; however our room in particular had some defects: the bathroom door doesn't close and the coffee machine doesn't work well, but these things aren't major so we can overlook. I would recommend this hotel to friends who wish to visit Salzburg.

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Caitlin

Lovely stay for a quick trip to Salzburg.

8/10

Excellent

24 Dec 2025

marlowe

room good facilities excellent. a little bit of a walk to the old town but its all good

10/10

Exceptional

23 Dec 2025

Houng

Receptionist was so kind and friendly. She gave us free upgrade for our room. Bartender from Kosovo was also funny. We will definitely be staying at same hotel next time we visit Salzburg.

10/10

Exceptional

23 Dec 2025

Kevin

Very clean hotel in great location

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Omkar

Good location, friendly staff, comfortable room

Leisure Partner

10/10

Exceptional

16 Dec 2025

Rachel Clare

Comfortable bed - slept like a log. Great service, lovely bar area. Great food.

Leisure Family

10/10

Exceptional

15 Dec 2025

Sarah

Breakfast was nice and room clean and spacious

Leisure Partner

10/10

Exceptional

15 Dec 2025

Tanya

Spotless hotel great location

Partner

10/10

Exceptional

09 Dec 2025

Cori

Front desk was so nice. I also always appreciate NH Collection hotels have candy/snacks and water when you enter. Room was as pictured online. We had a corner suite. Well situated to the Christmas markets and sites. Very easy to walk to everything. I would stay here again.

Friends_and_family Family

8/10

Excellent

07 Dec 2025

David

The NH is located right downtown and within 15 minutes from the biggest Christmas markets. Walkable to the downtown is this hotels best feature.

10/10

Exceptional

05 Dec 2025

Kirstie Mary

Friendly helpful staff, excellent breakfast, the room was lovely, close to everything we were able to walk everywhere

Leisure Partner

10/10

Exceptional

30 Nov 2025

Kayleen

Overall a great experience staying here! I was only here for 3 nights but I loved everything about this hotel and my room. All the staff were friendly, the bar is a huge plus and the breakfast buffet is a nice touch. I liked how everything was within walking distance and plenty of food options nearby. I wish I could have stayed longer, definitely recoomend this hotel!

Leisure Self

6/10

Pleasant

26 Nov 2025

Vladimir

I honestly would have given this hotel a strong 4-star rating due to several excellent features: the room itself was well-appointed, the location is fantastic, and the cleanliness was impeccable. The inclusion of a Nespresso machine in the room was also a welcome touch.

However, I must note the primary and overriding issue: a very strange and highly unpleasant odor permeating the area. This smell strongly resembled a sewage or drainage issue (canalization) and unfortunately significantly impacted the quality of the stay.

Leisure Family

10/10

Exceptional

22 Nov 2025

Karen Lesley Le

The staff were lovely, the family room spacious, breakfast delicious.
Great location for the city, easy transfer from the airport via route 2

Leisure Partner

10/10

Exceptional

13 Nov 2025

Katherine

Room was clean and spacious

Leisure Family

6/10

Pleasant

05 Nov 2025

Liam

Good location. Room very warm

Partner

10/10

Exceptional

03 Nov 2025

Craig

Great location and friendly staff.

Leisure Family

8/10

Excellent

02 Nov 2025

Trudie

Drapes in room were notbin good shape. Fridge in room did not work and the body lotion had been diluted. Staff were pleasant, breakfast very good. Nice sevice at the bar.

Self

10/10

Exceptional

14 Oct 2025

Jo Anne

Room could have been cooler

Leisure Partner

10/10

Exceptional

11 Oct 2025

??

Parking for hybrid vehicles was not available at the hotel. However, there was a large paid parking lot within a 5-minute walk, so it wasn’t much of an inconvenience, and the staff were the kindest people I met during my trip in Austria.

Leisure Family

8/10

Excellent

06 Oct 2025

Michele

It was an ok hotel, really nothing wrong. Staff was ok, only a few were over the top nice. Food was good. It was fairly quiet. Very hot, no a/c this time of year. Thank God our room had windows. They are not quite centrally located. A lot of walking, a lot

Leisure Partner

8/10

Excellent

05 Oct 2025

Freya

We booked a superior room for two separate nights and found both times the rooms to be rather tiny I would say. It's hard to know exactly what you're getting when booking as there are many different room pictures for this specific room type. That being said, as it was only a night at a time it was okay for the time spent in it. Both times the bathroom was good and the room felt clean. We were able to leave our bags before check in opened which was really handy. The location of the hotel is great as it was round the corner from the bus stop to the airport and only a 10/15 minute walk to the old town with plenty of restaurants and shops on the way. The staff were nice and friendly but it was a shame that the restaurant wasn't open when we wanted to eat there on Saturday night.

Overall, a good enough stay in a nice location but would have liked the room to be larger for the amount you're paying and description of the room.

Leisure Partner

2/10

Poor

25 Sep 2025

Julie

I tried to move my reservation and they denied me without any message or explanation as to why. Too bad because I’m a hotel reviewer. I lose my rez and won’t return back to this place in the spring when I visit.

10/10

Exceptional

20 Sep 2025

Lynn

This is our third time staying overnight at Salzburg NH. It is a lovely hotel. Stylish and very clean. It is close to city center and they provide breakfast in the hotel.

Friends_and_family Friends

8/10

Excellent

16 Sep 2025

Nicole

It is a great location, 5 minutes walking from the main street were you can find restaurants and stores....very quiet and safe area....also close to the train station. Boutique hotel, rooms are nice and clean, small, but sweet! Would stay there again!

Leisure Partner

6/10

Pleasant

14 Sep 2025

Rob

Not very clean

Leisure Partner

6/10

Pleasant

14 Sep 2025

ORIT

Nice hotel - very limited amenities

The room is very small, the reception staff could be a little friendlier...

Partner

10/10

Exceptional

01 Sep 2025

Tyler

3 nights

Stayed 3 nights in Salzburg. The hotel had a great staff and the location was excellent. We could walk to everything. The hotel was in a quiet area.

Friends_and_family Family

6/10

Pleasant

30 Aug 2025

angela

The hotel is fine - but the cleaning staff could do with a refresher curse

8/10

Excellent

27 Aug 2025

Frederick

Well locate dfor acces to Old Town. Breakfast was great.

Leisure Family

10/10

Exceptional

17 Aug 2025

Mikhail

First of all - full real air conditioning. Too often in Europe there is either no AC or there is some sort of “economical” one. With 32C/close to 100F outside you really need one.

Great breakfast with gluten free options. If you refuse room cleaning you get drink coupons for the bar. The hotel is 100 feet from pedestrian street with tons of shopping and dining options.

Leisure Family

10/10

Exceptional

13 Aug 2025

Donna

Within walking distance to the Old Town and tourist attractions

Friends_and_family Family

10/10

Exceptional

08 Aug 2025

Cherry Luz

I have enjoyed our stay in this hotel. The receptionists were quite polite and informative

Leisure Partner

10/10

Exceptional

07 Aug 2025

Melissa

An excellent option. Walking distance from the Center and still not that close to have a lot of traffic and people.

Leisure Family

10/10

Exceptional

02 Aug 2025

Curtis

Great location with easy walking to City Center and Old Town.

Leisure Family

10/10

Exceptional

31 Jul 2025

BARRY

Property is modern and room was spacious. Staff vey pleasant. Location is ideal for Mirabell Gardens & Old Town. Would definately come back.

Leisure Self

10/10

Exceptional

28 Jul 2025

Lindsey

Room was absolutely beautiful, easily walkable to old town, the shower was massive and very enjoyable! Will come back!

Leisure Family

10/10

Exceptional

27 Jul 2025

Yogendra

Convenient location.

Leisure Partner

8/10

Excellent

24 Jul 2025

Keith

Good location, nice walk to center

Leisure Partner

10/10

Exceptional

11 Jul 2025

Adrian

A great option to stay walking distance from the main points in the city. The breakfast was fantastic and the staff very friendly

Leisure Family

8/10

Excellent

02 Jul 2025

Verified traveler

Nice Stay, but Family Room Setup Could Be Better

We stayed in a family room at NH Salzburg for $450 per night. When we opened the sofa bed to get it ready, there were no linens, no pillowcases, and the comforter was bare. We had to call to ask for fresh linens and an extra towel. If they had at least covered the pillow with a case, I wouldn’t have noticed the stains on it (see attached).

It was frustrating because it’s a family room, yet there were only two towels and breakfast for two people. We had already informed them we’d have an extra person and were willing to pay, but it didn’t seem to be reflected in their system. Because of this, we were even stopped at the breakfast area.

I don’t mean to sound picky, but having to ask for so many basic things made me feel like a difficult guest, which I don’t like. Guests can be demanding, but I don’t want to feel like I’m the “diva” asking for so many things.

Otherwise, the room itself was comfortable, and the location was fine. Overall, I’d give this hotel 3-4 stars, but I hope they can improve on preparing family rooms more thoughtfully in the future, especially considering the price.

Friends_and_family Family

6/10

Pleasant

28 Jun 2025

Heiko

No bellman, and when you enter a bar is directly in your face, no parking at hotel, bathrooms miniscule and it seems it has had a lot of traffic, visible on carpets and some walls. But at least clean and the staff of the breakfast team and the breakfast itself are amazing

Leisure Family

8/10

Excellent

27 Jun 2025

Garry

Great hotel

We were pleased with our stay, the location was great, walking distance from everywhere & but quiet & slept great. The room was on the 3rd floor with not a great view but we were hardly in the room so it didn’t matter. The beds were VERY comfortable & the a/c was a blessing. We thought the coupon for drinks in the bar if we didn’t want our room serviced was a brilliant idea. We usually don’t need ours cleaned & had 8 coupons which worked well for us. All the staff were courteous, professional & helpful. The only real negative was the cost of the breakfast which we found expensive so we ate elsewhere very morning.

Partner

10/10

Exceptional

23 Jun 2025

Sankha

Small but very comfortable, great facilities, water with cucumber and mint with nuts, etc m. Always available at the front, staff are helpful, good location, comfortable beds.

Leisure Family

10/10

Exceptional

20 Jun 2025

Mary

Breakfast was great!

10/10

Exceptional

13 Jun 2025

Valdet

Had a great stay! The staff were friendly and welcoming, and the bar along with the bartenders were especially outstanding—knowledgeable, attentive, and very friendly. Really appreciated the excellent service. Would definitely come back!

Business_and_leisure Partner

8/10

Excellent

10 Jun 2025

Janet

Bar staff very friendly , had a lovely bar meal .
Breakfast was lovely - good choice too

Leisure Partner

8/10

Excellent

05 Jun 2025

Martin

Stayed a few years ago and now recently again for family city break.

LOCATION:
Location has always been the draw - quiet enough to rest and sleep but close enough to explore the city on foot.

ROOMS:
Starting to show signs of age on our recent stay. Curtains falling off, safe didn’t work the whole time there, poor water pressure in the showers, towels small and poor quality.

STAFF:
Bar staff very friendly and helpful. Interacted really well with small child we travelled with and was accepting of the noise and chaos they create.
Reception staff could be better in welcoming guests to the hotel and more willing to help when requests are made.

BREAKFAST
Good choice of food at breakfast of good quality but often ran out of hot food with a long wait for food items to be replenished at times.

Overall a good stay had but with comparison to stay a few years back the concern going forwards is that the quality provided will drop.

Leisure Family_with_children

10/10

Exceptional

30 May 2025

Christl

Love this property. Clean, clean, clean!!!! Monica and the rest of the staff were friendly and very helpful.

Leisure Family

10/10

Exceptional

29 May 2025

kamal

Nice property very conveniently located easy access to all major attractions

10/10

Exceptional

26 May 2025

Stephen Miles

Great place to stay. Would happily use again.

Leisure Partner

10/10

Exceptional

22 May 2025

Teresa

Very nice hotel in the neighborhood close by o shopping and yet quiet.

Leisure

10/10

Exceptional

07 May 2025

DUDLEY QUENTIN

Room was small but well-designed. Receptionists were great. Location is perfect

Leisure Partner

8/10

Excellent

06 May 2025

Verified traveler

Very nice hotel in the heart of the Neustadt

Very nice hotel. Walking distance to everything, but still quiet at night. Staff were friendly and helpful.

Self

10/10

Exceptional

04 May 2025

Verified traveler

Excellent breakfast, convenience and service!

Enjoyed our stay at NH. The breakfast was excellent -- so many options! The room was clean and the staff was responsive, professional and friendly. Online check-in and check-out is hassle-free. It was within walking distance of the train station and attractions. My only suggestion would be softer bed sheets. While I slept well and the bed was comfortable, the sheets did feel a little rougher/scratchier than I prefer. We will stay here again the next time we are in Salzburg!

Friends_and_family Family

10/10

Exceptional

04 May 2025

Ng

Have stayed in a few NH collection properties and they always exceed my expectations. Staff were wonderfully hospitable, friendly and polite. Hotel is within walking distance to the town area and the walk is a scenic route passing through the lovely walking bridge. Only issue with the hotel is the tight parking and entrance…. It’s pretty difficult to drive in.

Leisure Family