Name: Am Neutor Hotel Salzburg Zentrum
Address: Neutorstrasse, 8, Salzburg, 5020, AT

4/10

Poor

15 Jul 2026

mark

Staff all lovely and friendly and very helpful, great location and bus stop right outside but that's where the positives end, breakfast was overpriced at 19 euros that's more then what we paid for dinner with drinks, one flimsy pillow provided we had to use the duvet as a pillow, heat wave and no air con, fan didn't do much no fridge for water and no tea coffee facilities, one window broken

Partner

6/10

Pleasant

04 Jul 2026

gillian

The staff here need training in customer service. Most of them are positively gruff and brusque.
It would be great to have tea and coffee facilities available please especially as the hotel is not near any cafes.

Partner

2/10

Poor

03 Jul 2026

Joan

Window couldn't open- screwed close. Receptionist made unkind comments when checking us in

Partner

2/10

Poor

27 Jun 2026

Bhanu

Toilet smelled, There was no AC, and got to know that there are restrictions on check in times too. Basic amenities like refrigerator is not there in the room.

Partner

6/10

Pleasant

17 Jun 2026

Natasha

The beds were comfy and really enjoyed the breakfast. Although the rooms were a bit Dusty and unclean in places. Ended up needing to move room during stay due to shower flooding the room for no apparent reason. The 2nd room was cleaner. In the first room could see through the sheets the mattress in first room was heavily stained. When the issues with the shower happened had someone come within less than 30 mins to move me to another room (the reception is not manned 24hrs)

Self

6/10

Pleasant

30 May 2026

RAFFAELLA

The bathroom was old and pretty bad. The cracked tile floor and sink the super small shower space the weird toilette there was only soap in the shower no shampoo or conditioner …..

Family

10/10

Exceptional

27 May 2026

Nancy

Very good breakfast. Great location.

Partner

4/10

Poor

08 Jan 2026

Jeremy

Room was very worn out. Very dirty food and dirt on the floor.

10/10

Exceptional

29 Dec 2025

ANDREA

Great location, walking distance from Salzburg's main attractions. Great breakfast.

Family

8/10

Excellent

19 Dec 2025

Rob

Great location and breakfast.

Leisure Family

8/10

Excellent

29 Oct 2025

Harald

The hotel is in very good location, The bed was very new and very comfortable. The bathroom was nice as it was renovated.

My room was one floor up from the ground floor ( 1st Floor)

the carpets in the hallways are very badly worn and torn.

The carpet in my room looked awful.
I did not feel comfortable walking in the room with bare feet or socks on as the carpet is so worn out and old.

All trim-work on the floors and doorways in very poor condition can could look so much better with a little bit of paint

Leisure Self

8/10

Excellent

26 Oct 2025

Matthew

The location was so good being able to just walk through the tunnel to the old district was great. The bed was comfortable the roadworks that were happening outside distracted quite a bit from a peaceful stay but again the location helped us have a great experience of Salzburg without having to invest in taxis or other transport

Leisure Partner

6/10

Pleasant

22 Sep 2025

carmelita

the room needs cleaning more . no regular cleaning done and supplies toilet paper towels not supplied regularly . the hotel location is excellent to the places planned to visit . the front reception male staff (indian ) was not helpful at all . he forgot to reserve our taxi when we left . we waited for one hour the taxi did not show up . called uber immediately to take us to the airport .

Friends_and_family Family

6/10

Pleasant

19 Sep 2025

Amit

3 night stay

While the staff was friendly and helpful, there are a number of issues to be highlighted: the phone in the room was not working - so had to go to the reception for every request. The toilet was of a design I had never seen in my life. Worst, there was no coffee machine in the room. So when we grabbed a coffee from the kitchen, we charged 2.70 Euros each, which was reversed after we argued about it. Which hotel nowadays does not have a coffee machine in the room??

Partner

8/10

Excellent

10 Sep 2025

Roger

Facilities good, staff friendly and helpful and room kept clean.

Leisure Partner

4/10

Poor

08 Sep 2025

Layne

The hotel is located in a walkable area and was overall clean. However, the staff were not friendly or helpful, the room does not have any air system aside from a noisy stand up fan in the corner, and the walls are paper thin. The rooms are also very outdated and the beds are old and uncomfortable. If you stay here, don't expect to be able to ask for anything extra such as a pillow, as they will tell you no. Would recommend spending your money elsewhere as this hotel is not even cheap.

Leisure Partner

6/10

Pleasant

03 Sep 2025

Edna

The trip was good. Hotel near the city Center. Friendly staff. Room was spacious.

Friends_and_family Friends

6/10

Pleasant

14 Aug 2025

Walter

Hotel was ok, no AC very warm in the room. Opening the windows on street side was loud and bright lights made it hard to sleep. Was offered breakfast - thought it was included untill check out. My own fault for not asking. Overall, ok.

Leisure Partner

4/10

Poor

29 Jul 2025

Verified traveler

Check-in wasn't great. We were visiting from outside the country. The guy at the reception during check-in seemed rude and absolutely not helpful. The lady at the checkout seemed good and charming. Parking is very limited, only 8 spaces for the whole hotel. Breakfast was okay but few more options would have been great. Also they doesn't seem to have a ramp for easy transfer of suitcases to/from the car. Rooms seemed cramped but not sure if that's the norm in Salzburg

Friends_and_family Family

8/10

Excellent

19 Jul 2025

Lloyd

Clean and tidy rooms but are a
Little old fashioned. Beds was comfortable but a little springy. Staff are
Friendly and welcoming. Good location and close to the old town

Partner

6/10

Pleasant

17 Jul 2025

Joseph

One of the primary reasons we chose this accommodation was the listing’s indication that a laundry facility was available on-site. However, upon arrival, we were informed by the front desk that no such facility exists, and the nearest coin laundry is two bus stops away. This was both inconvenient and frustrating, as access to laundry was an important factor in our booking decision.

In addition, we were not made aware of the extensive construction taking place around the property. The noise from the work, which began as early as 7:00 a.m., significantly impacted our ability to rest during our stay.

We also encountered maintenance issues within the room itself. The showerhead attachment in the bathroom was broken, and the sink appeared to be clogged, taking a long time to drain properly.

I believe these matters should have been clearly communicated in the listing. When we raised the laundry issue with the receptionist, we were told that the property’s own website does not list such a facility—suggesting a discrepancy between the Expedia listing and the property’s actual amenities.

I hope that steps can be taken to ensure that the information presented to potential guests is accurate and up-to-date. Accurate listings are essential in helping travelers make informed choices.

Leisure Family

4/10

Poor

07 Jul 2025

Will

The place is more hostel than hotel.

There are few to no amenities: no fridge, no laundry services, no ice machines, and we couldnt get an extra fan when we asked.

Cleaning services were poor. They left the sheet and floor uncleaned.

The place itself is more gloss than content.

The day staff were nice enough, but the night \"manager\" was as lazy as he was useless (think: Basil Fawlty without the humour). When asked we got either incorrect or inaccurate information

The breakfast (food, price, and staff) were quite good.

Its basically Fawlty Towers without the irony or comedic talent.

Leisure Partner

10/10

Exceptional

21 Jun 2025

XINYAN

Good service and good location.

Leisure Partner

10/10

Exceptional

31 May 2025

Lajos

Excellent hotel they provided unlimited bus pass for every bus in the city free of charge.

Leisure

6/10

Pleasant

17 May 2025

Suzanne

Great location as on a number of bus routes in and out of the city and one directly to the airport. The foyer was refurbished and looked nice, but the rest of the hotel was a little tired. But it did the job and was not an unpleasant space to be in. I would stay again.

Leisure Friends

8/10

Excellent

14 Dec 2024

Laura

Great location. Staff was very helpful. Large room, especially for Europe.

4/10

Poor

06 Dec 2024

katy

Needs to be better cleaned

Leisure Family

8/10

Excellent

31 Oct 2024

Alejandra

good just no reception one day which shouldnt happen

Leisure Family

6/10

Pleasant

22 Oct 2024

MARIA

Room was spacious but the bathroom need updating. They still use old style shower curtains.

Leisure Partner

10/10

Exceptional

24 Sep 2024

Camila

Location.

Leisure Partner

10/10

Exceptional

21 Sep 2024

henrietta

Great staff. Great location clean rooms

Leisure Friends

8/10

Excellent

18 Sep 2024

Giuliano

Location

Leisure Partner

8/10

Excellent

14 Sep 2024

April

The staff was very friendly and helpful. They provided suggestions and an area map for getting around. Since we were paying for 24 hours of parking, we checked out by 11am but got to stay parked for the full 24 hours while we toured the city some more. That was very helpful. We did find a space in their tiny parking lot. The room was small but adequate.

Leisure Partner

10/10

Exceptional

14 Jul 2024

Tanmay Ajit

very good staff. bus stop next to hotel

Leisure Partner

10/10

Exceptional

10 Jun 2024

Teresa

Great Value

Check in was easy, room was clean and big. I was able to borrow an iron. You have to put in 10 Euros deposit for parking, but get it back when check-in out. Only \"issue\" was the cleaning lady knocked on our door before check out time (she didn't speak English), after the second time I put the don't disturb sign and she knocked again... Not sure what the issue was. Our room was right at the street. In the summer you have to have a window open and it's pretty noisy. Check out was easy. Overall great for the price and closeness to the city center.

Partner

4/10

Poor

04 Jun 2024

Richard

Unhappy Reception Staff

Having travelled for the last 2 months I can honestly say we have never experienced such disinterested and unhelpful reception staff. While not rude they just had no people skills at all and clearly did not enjoy their job.
The hotel itself is in a perfect location to see the old town and while dated and in need of a new bed it suited our needs.
Just would just have been nice to be greeted with a smile and maybe even a reply to our greetings when we returned in the evenings.

Partner

10/10

Exceptional

12 May 2024

Maria

Excellent experience! 100% recommended!

Partner

8/10

Excellent

11 Apr 2024

Daniela

Everything was very good. The staff is friendly and helpful - they held my bags until check-in time. The room was spacious and clean. It’s very easy to walk into town.

Leisure Self

4/10

Poor

17 Feb 2024

Zeki

Average hotel.

Partner

8/10

Excellent

11 Aug 2023

Maura

It would have been great if they had taken my request to allocate my two rooms next to each other and not on separate floors. I had placed my request months in advance and was disappointed to check-in and see that my son was allocated a different floor from me.

Leisure Family

6/10

Pleasant

22 Jun 2023

P

Lost its sparkle

Clean enough, but the rooms need a refurb especially the bathroom. Poor service from staff and charged for drinks we didn't have. You can't even get a coffee in the evening and although they have what looks like a vast array of spirit's we were told the were mostly empty bottles. The breakfast was poor value and the car park costs 15 euros per day with a 10 euro deposit for a plastic card to put on your dash. We have used this hotel twice before, but don't think we will be back

Partner

8/10

Excellent

14 Jun 2023

Dagmar

This hotel is at excellent location. Walking distance to downtown Salzburg (5 minutes), yet there is parking in the area. I don't think you can drive to hotels situated in the old town. I was little worried because of some negative reviews here, but the hotel was fine. If you are travelling in summer make sure your room is not facing west. It was very hot in our room in the afternoon and summer is only beginning. I don't think there is AC or fan there.

10/10

Exceptional

03 Feb 2023

ed

Great location, we used the tunnel to visit the historical city

Leisure Family

10/10

Exceptional

01 Aug 2022

Hartmut

no title

Excellent Location to access the old city.
Parking should be managed better.
It is necessary to reserve a parking place beforehand.
Reservation of the parking space at the time of the Check-in at 15:00 is too late.

Friends_and_family Family

10/10

Exceptional

02 May 2022

Leonide

Very nice for the price. Would recommend. Conveniently close to Old Town.

Leisure Partner

4/10

Poor

16 Sep 2021

Verified traveler

Old, dirty... Just bad... Never again!

Really dirty, really old, really bad...
The only good thing about it is the location... But Salzburg is so small that it really isn't worth it....

Go find something somewhere else, cheaper and better! The 10 or 20 min extra walk to the center don't hurt that much.

(The staff tried to help and some of them are nice and friendly, but to compensate the poor state of the hotel is a mission impossible)

PS: Don't leave your baggage with them after/before check in or check out!!

They leave it in a room that is accessible to anyone walking the street, they could get your things and go in seconds... Nobody is there... Nothing is safe!

Partner

2/10

Poor

07 Nov 2019

Verified traveler

the services were not good for example, i needed to pay for hot water 1.20 if i had wanted to use microwave, i would have paid 2euro. they do not have any stuff they just want to sell anything

Leisure Self

4/10

Poor

30 Sep 2019

Verified traveler

The one positive about this hotel is the location, few mintes from the center of town. All the rest is terrible, everything is the room was broken, damaged or dirty. Mold in the bathroom and fridge, beds that are really worn out. Parking is also a thing, when the hotel parking is full you are directed to the public parking across the street. No directions at all...it's a 4 story parking with numerous exits and looking for the exit I stimbled upon a lot off homeless people living here at night. Also problems with the bill upon check out, they let me pay for charges already payed and could not contact a manager because it was sunday ? Again only the location is fine but I would never stay here again.

Leisure Partner

6/10

Pleasant

26 Sep 2019

Verified traveler

Room on street side was stuffy but opening the window meant putting up with traffic noise. There is no aircon, which is OK in winter but not in September. Staff were superb. Saving grace for this hotel. Clean, functional, close to everything. Try the Vietnamese food stall.

Leisure Partner

10/10

Exceptional

17 Sep 2019

Redona

Very good hotel

It was an amazing experience.The staff was very nice and helpful. The location was great and the price very good.I will strongly recommended.

10/10

Exceptional

15 Sep 2019

Leomir

Would recommend it to others.

Location is fantastic, short stroll through the tunnel to the old town. Everything is in walking distance. Great little Vietnamese place about 50m away.
Good value.

Partner

2/10

Poor

15 Aug 2019

Verified traveler

Nothing. Was very disappointed to find this hotel on Expedia. I go to Expedia.com for all my vacation need but now I have to careful going forward. End up loosing all my money by selecting this hotel.

Leisure Family

10/10

Exceptional

03 Aug 2019

Verified traveler

This hotel near center just through the tunnel you can reach the town and squares.
Clean room and beautiful views from window.

Leisure Family

8/10

Excellent

02 Aug 2019

Verified traveler

Location was good but the decor was a little tired in the bathroom

Leisure

6/10

Pleasant

30 Jul 2019

Verified traveler

Ok

Property and rooms are outdated. Needed to change rooms because the cigarette smoke from the patio outside was coming into my open window day and night. The exact location isn’t very lovely, but it’s a short walk to the inner city.

Friends

10/10

Exceptional

17 Jul 2019

deborah

Good location

Good location, older hotel, bit high but close to best places

Family

2/10

Poor

09 Jul 2019

Traveler

This is not a 4 star hotel. This more closely resembles a motel. The pictures are very deceiving. It was incredibly dirty: carpet, walls, bathroom. I would except a 4 star hotel to have shampoo, conditioner and air con at the least - it did not. Sleeping was interesting due to the loud drunk screaming outside my window. In their defense, the staff was very nice and the area for breakfast was nice looking, but this is NOT a 4 star establishment, not even close. For $148 a night I would expect a lot more. I actually checked out early and went to the Holiday Inn across town - a thousand times better. The area is safe and very close to a lot of attractions however, I will give it that.

Leisure Family

2/10

Poor

02 Jul 2019

Denell

The rooms are gross, weirdly decorated and too hot. Our room had wallpaper of a giant size strange man on the wall. It needs air conditioning desperately. The cold water stopped working while we were there so we only had super hot water.

Family

8/10

Excellent

15 Jun 2019

Bill

The staff were very nice and helpful. The location was very convenient. The rooms were very worn looking.

Leisure Self

8/10

Excellent

06 Apr 2019

Dhrutika

The location was good. Rooms were clean and I had a good view to the edge of the city. The staff was helpful and provided guidance on going around.. Overall good experience!

Leisure Self

10/10

Exceptional

24 Mar 2019

Verified traveler

The location of the hotel is fantastic. It is within a short walk to lots of grocery stores, restaurants, the river, and many main sites of the city. Even though my room was facing a busy street, it wasn’t too loud with the windows closed.

Leisure Self

8/10

Excellent

13 Feb 2019

Verified traveler

Exactly what I wanted and needed, a nice safe room as a base for meeting friends and exploring the environs.

Friends

10/10

Exceptional

03 Jan 2019

Yoon Kheng

Clean, good service,paid parking facility behind hotel & most important 5ms walking to salzburg old town

Partner

2/10

Poor

26 Dec 2018

kendro

Ms. Puppy's customer service is very bad

This morning our family checked out the hotel, but we got bad / rude service by customer service named Ms. Papsy (wearing glasses, nose and earrings) We booked 3 nights for 2 rooms, 1 room for 2 people, 1 room for 3 people , we've paid online in full. When we checked out, we were billed for 1 extra bad 15 x 3 = 45, when we asked, he answered unfriendly as if everything had to be so, we asked for an explanation but answered with a shaking of his head as if we were children small which is easy to deceive. I have already paid for 3 people at a more expensive price, why do I have to pay extra bad again? I am very disappointed and I don't really recommend this hotel. If he has to lay it down in a friendly manner this is very good, but on the contrary he explained very rudely, I'm sure other customers will be disappointed with this kind of service. Until now I have not received an answer why we have to pay extrabed again? Please explain.

Family

2/10

Poor

26 Dec 2018

kendro

Ms. Papsy customer service is very bad

This morning our family checked out the hotel, but we got bad / rude service by customer service named Ms. Papsy (wearing glasses, nose and earrings) We booked 3 nights for 2 rooms, 1 room for 2 people, 1 room for 3 people , we've paid online in full. When we checked out, we were billed for 1 extra bad 15 x 3 = 45, when we asked, he answered unfriendly as if everything had to be so, we asked for an explanation but answered with a shaking of his head as if we were children small which is easy to deceive. I have already paid for 3 people at a more expensive price, why do I have to pay extra bad again? I am very disappointed and I don't really recommend this hotel. If he has to lay it down in a friendly manner this is very good, but on the contrary he explained very rudely, I'm sure other customers will be disappointed with this kind of service. Until now I have not received an answer why we have to pay extrabed again? Please explain.

Family

8/10

Excellent

29 Oct 2018

Othmar

Its ok to stay!

Great location, but very basic. It was clean though and for the price absolutely ok. If you are looking for a cheap hotel in a good area close to the old town, then this is a good option!

Friends

6/10

Pleasant

24 Oct 2018

Apa

My experience at this hotel was disappointing. The staff was highly inattentive and not friendly at all. The room and the hallways were not very clean. The bed was fine. They do not provide any toiletries, kettle or fridge in the room which is something I expect even in basic hotels and motels. The room had no air conditioning and we had to leave the windows open which lead to dust. The location is the only good thing about this hotel since we would walk everywhere.

6/10

Pleasant

11 Oct 2018

Tina

Good location. Room was clean, although quite stuffy. Bus stop is next to the hotel.

2/10

Poor

15 Aug 2018

Lasse

Filthy and no sleep

The receptionist was rude. The room was dirty. The carpet and walls were stained. We understand that it was unusual hot temperature, but even with the floor fan on full speed, it was impossible to sleep. Had to change the following day's plans due to lack of sleep. The pictures are misleading. Only the dining room is up-to-date, yet we skipped the expensive breakfast as we just wanted to get out of there

Partner

4/10

Poor

07 Aug 2018

Dennis

We love Salzburg but don’t like this hotel.

Ceiling fan was broken (missing a blade), mini-fridge was broken...had to throw out 15€ of food that got hot. Shower head cradle was broken. Elevator call button for our floor was broken...I had to take the stairs down to the floor below to bring it up to our floor so we could haul our luggage down. Very limited parking. Room was hotter than hell and even with the window open at night never cooled off enough to sleep. Lousy desk service in the evenings. The hotel was generally run down, a lot of chipped paint in the hallways. I’ve stayed in nicer budget hotels for a lot less money.

Family

2/10

Poor

26 Jun 2018

Verified traveler

Do not stay here

Horrible hotel. Paper thin walls you can hear everything on your entire floor of crowded people. No air conditioning which is a problem on the summer. Horrible stay. They give you a blanket the size of a child’s sleeping bag for a king bed. Two sleeping bags but it doesn’t cover a 5’2” 150lb female. There are plenty of other hotels to choose from don’t book here.

6/10

Pleasant

20 Jun 2018

Verified traveler

Close to sights.cheap. when artived no one at reception. Then when she arrived was having lunch. However other staff polite and made up for it. Nice double room . Clean and comfortable. Hotel from outside looked shabby but inside fine. Close to bus routes which was good. Breakfast looked reasonable and good. Would recommend this as a good 3 star.

8/10

Excellent

10 Jun 2018

Verified traveler

The staff was INCREDIBLE!!! I can not say enough good things about the level of kindness and true dedication to service these people provided.

Family

6/10

Pleasant

26 Mar 2018

Verified traveler

very well located to the center of Salzburg

staff did their job, period. But no smile, friendly welcome.
rooms are functional. May just have been the wrong day location close to the festspiele was the reason for me to stay there.

10/10

Exceptional

09 Feb 2018

Md Fathullah

Give it a shot! Good location.

There are two buidlings of hotel. I chose the main building without having to cross with my two big heavy luggages. Special thanks to Mr Muhammad who help and assist to check in our rooms. Same goes for the rest of the staffs who were friendly too! Good location where some good places are just walking distance for mez

Partner

8/10

Excellent

30 Jan 2018

Keith

Excellent location for access to the Old Town

On the bus route from the airport, takes no more than 20 minutes to get to.

The restaurant is very nice, as was the breakfast.

The hotel also has a 24hr reception

8/10

Excellent

15 Jan 2018

Verified traveler

Nice hotel, great location

Overall our experience at Am Neutor Hotel was very nice. The staff was accommodating, the room was clean and comfortable, and it was in a convenient location. Our room was a bit small for 3 people, but having two bathrooms made it better. The price was good for a hotel within walking distant of the Old City, so the location really couldn't be beat. Overall a no-frills hotel but nice for it being fairly inexpensive. I would recommend to anyone looking to stay within walking distance to almost everything while traveling on a budget.

4/10

Poor

15 Nov 2017

Verified traveler

The hotel was in a decent location. It was within a 5 minute walk to the old town. The hotel only had one small elevator. The stairs were hidden and the staff did not even seem to know where they were which made the wait for the elevator significantly longer. The room was clean, but a bit run down. This would not be my choice if I were booking again for Salzburg.

Family

6/10

Pleasant

06 Nov 2017

Verified traveler

I don’t expect everyone to be bubbly and chipper, but a smile from any of the staff would have been nice.

4/10

Poor

05 Nov 2017

negin

Fake advertisement

They sold us a superior room but it was a comfort room, i double checked with the reception lady and she confirmed but since we booked 2 superior rooms we could easily compare rooms and at the check out points the rude staff said sorry and charged bith rooms in superior rooms rate , was a ripoff, also the aexond night we could not sleep from the above room noise at midnight had to call receiption to shout them up.

8/10

Excellent

24 Aug 2017

Anne

Nice hotel close to the 3 Festspielehauses

They have two locations across the street from each other, I liked the room, the bathroom, the safe; asked for more hangers--they didn't have any; there's no mini-frig, no air-conditioning; the shower set-up is guaranteed to get water on the floor. Lots of TV channels to choose from, about 6 in English, also an all-music station with some opera and other classical music. Free Wi-Fi; I was there for 13 nights, the cleaning staff was very accommodating although not English-speaking, and the reception was friendly, competent, English-speaking.

6/10

Pleasant

01 Aug 2017

Robert

A Tale of Two Buildings

The building you check in is renovated but the second tower is in desperate need of help. make sure your room is in the main building.

Family

8/10

Excellent

02 Jul 2017

Verified traveler

Very nice stay. Friendly staff. No complaints. A problem with additional bed was solved very quickly.

8/10

Excellent

04 Jun 2017

Benoy

Convenient location

Very good location in the old town. Rooms are small, otherwise nothing to complain about

Family

8/10

Excellent

17 May 2017

Verified traveler

hotel is a little run down but overall was comfortable to stay in.

8/10

Excellent

23 Mar 2017

Ming

A clean hotel with a nice location for tourists

The hotel is located west of the tunnel, very close to all the major attractions. Our room is actually in a building on the opposite side of the hotel office. There is a grocery store about 200 meters west of the hotel. If you want to climb to the top of the hill, take the street east of the hotel and go about a 100 meters north and you will find a path to the top of the hill near a building. You will have a very nice view of the city. You can also go to the castle from there.

Partner

10/10

Exceptional

26 Feb 2017

Miron

Recommended!

Great hotel, clean, a 2 minutes walk from the old city, great service.

Family

10/10

Exceptional

06 Feb 2017

Landon

Clean, convenient hotel w world-class service

Beautiful views from a clean room within 10min walk of the old town quarter made this property a tremendous value.

Partner

8/10

Excellent

01 Jan 2017

Kim

Good value for Salzburg

Five minutes walk outside the old city. Very central, helpful staff with directions and bookings.

Family

6/10

Pleasant

05 Sep 2016

Candice

It was ok

The hotel has no A/C but it's in walking distance from the old town . Wasn't luxury but it was ok and offered breakfast for extra charge .

Family

8/10

Excellent

29 Aug 2016

Anne

Mostly Good

The hotel did not have certain amenities I've come to expect: no mini-refrigerator, no coffee pot or pot to heat water to make tea, no ice machine, no clock. The WORST was the flow control on the shower; it took me three times as long to shower as it would if there had been no flow control. It's the one thing that would cause me to stay at a different hotel next year.

4/10

Poor

24 Aug 2016

Sam

Disappointed

The staff was very friendly and helpful.
The room was not what I expected considering the price. The bed was very uncomfortable, there were no air condition in the room (and in August it is unbearable). I was not able to sleep. The room service did not provide the necessary toiletries when needed.
I travel very often (2-3 times a year). Considering the price of this hotel, I truly was dissatisfied and frustrated. At the end of my stay they actually charge an extra tax amount. My experience has been that when you pay your hotel, everything is included up front. Nowhere did the hotel indicate that there will be tax charges at the end. Overall I would definitely never stay at this hotel nor will I recommend it.

2/10

Poor

18 Aug 2016

Debbie

AVOID this hotel!

The absolute WORST hotel we have ever experienced in Europe, Asia, or the US. The hotel was run down, dirty, and offered no amenities that you would expect in a 4 star hotel. The room had green mold all around the windows, the bathroom had black mold, and the paint was peeling from the dampness. Housekeeping did not vacuum or mop floors during our stay. The staff, with one exception, was unfriendly and unhelpful. We even tried discussing our concerns with the manager who offered no assistance. Sushil, at the front desk, was the only person at the hotel that provided any service or assistance. The room was very worn and needed maintenance and a renovation. Some of the electrical outlets did not work so we had to decide if we wanted to use the fan to try to cool the room or plug in the TV. Only two flat pillows and two small, thin towels were provided. Do NOT stay here!

2/10

Poor

14 Aug 2016

sedrak

Bad experience

Partner

6/10

Pleasant

08 Aug 2016

Verified traveler

It's a separate building on the opposite site of the main hotel building. I think it must be converted from a hospital or assisted living or some other kind of facility. The bathrooms, showers are not great. The commode is some archaic design which makes one reluctant to do the deed. The shower is basically open, without a curtain or much glass as a barrier. I don't see how one can shower without flooding the bathroom, although I did a good job with pointing the shower head and taking awkward positions.

8/10

Excellent

04 Aug 2016

Brian

Good location, friendly staff, outdated decor

Location was nice, staff was friendly and helpful. Slightly out of tourist area so it makes it feel comfortable but you can still walk to the tourist spots. Room decor was a little strange and outdated. Overall good experience.

Partner

6/10

Pleasant

12 Jul 2016

alisa

Decent location as there is a cable car stop right there and great hotel for price. Friendly staff. No air conditioning so I wouldn't stay again in the summer.

Family

6/10

Pleasant

04 Jul 2016

EP Travels

Nice but weak wifi

They actually upgraded me to a suite so happy about that. However wifi is weak. So no video streaming or any videos work.

That can be very expensive if you go off wifi to get it.

But overall good value.

4/10

Poor

30 May 2016

Jasper

Nice location, and the price is about right, but..

The entire hotel is way past due for an update.
Rooms were pretty clean.
I downgrade them for uninformed and rude front desk staff. We had three people in our room and the roll-away single bed was completely unacceptable. Many of the cross supports were missing and others would fall out in the night. The thin pad (mattress?) was not nearly thick enough.
Still, the location and price make this worth considering if you only have two to a room.

8/10

Excellent

10 May 2016

Verified traveler

Good location and bright rooms

Reception was friendly and nice. Room and bathroom was large and bright, some cracks in the bathtub but overall it was a nice hotel. Its not as bad as the reviews have said. Just 5 minutes walk to reach old town via the tunnel. Car Parking at 12euros/day. TV couldve some English channels.