Tlh Carlton Hotel

United Kingdom , Torquay
TORQUAY, Falkland Road
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75 reviews shown

2/10

Poor

14 Sep 2025

Mariana

Uncomfortable bed, no option of fresh air because windows didn’t open. bad smell. (Old peoples home)

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Michael

Amazing for families

Amazing facilites. Plenty for the kids to do. Really clean with friendly staff.

Only minor complaint i have is the wait for drinks at the main bar.

Highly recommend for a family break

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Gemma

Classy butlins. Well worth a vist of u have kids.

Lovely hotel, old tired but its nice. Had so much to do, my 10yr old wasnt board once. Allday and evening. The beds were a but lumpy. The pool was way to high in clorine it burnt my eye balls, and was even stronger in the jacuzzi, which on day two was extremely hot. The steam room didnt have the eucalyptus, which is a shame as really does make a difference. The out door pool was cold as ice!! I jumped in and couldnt get out fast enough, i then suffed with my chest cramping after for a short while. I really dont know how the kids handled it. The food had a little to be desired for, but was fine for a few days. We didnt want to venture much. BUT All in all, we will be going back, and probably for xmas, as its so close to home yet feels so far away, we even came home looking like wed been on holiday! We met mascot toby and made our own bears. We heald reptiles and bunny's. Tho we did make a dash for it when the snakes n tarantula came out. But it really was a great few days away.

Business

6/10

Pleasant

18 Aug 2025

Kay

Bed was comfy. Bathroom was basic nowhere to hang your clothes while having a bath. Lift to rooms was very slow. Overall I won't recommend it

Friends_and_family Family

8/10

Excellent

09 Aug 2025

Julie

The Carlton hotel is in a great location within walking distance of the beach and nearby shops and places to eat. Staff very friendly and helpful. I stayed in the Toorak last year and had a lovely time. The only recommendation I would make is the property would benefit greatly from a bit of an update which is much needed.

Leisure Partner

8/10

Excellent

08 Aug 2025

Tracy

The bed was comfy but it wasn't big enough for my partner and myself. If your a vegetarian/ vegan like myself the food options you can purchase within the complex is very limited so you have to walk into the town centre to get what you're looking for. Staff are very friendly and helpful and the entertainment is good in the evenings. We've stayed here 4or 5 times.

Leisure Partner

8/10

Excellent

07 Aug 2025

Pippa

Very tired round the edges, but still lots of fun.

Apon arrival the Carlton hotel is not well signposted from the main road, but we stumbled apon it.

First impressions were okay,just a bit tired looking, apart from the car park being quite small and £10 a night. We had a family of four bedroom, and it had just enough room in it to walk around the 3 beds but that was it. It was a bit too cosy for us! (our children are 10 & 13) Although saying that there was plenty of storage space, plenty of hangers in the wadrobe, extra pillows ect. The beds are HARD! Both me and my other half, came home with bad backs. The pillows are also quite hard and flat. The room was very hot, a fan had been provided but it wasnt enough with 4 of us sleeping in a small room. The bathroom had everything expected but it was very tired! One big frustration for us was not enough plug sockets, and none beside the beds!
The resort itself was good, its big, loads to do! Pool was nice, the family pool is very warm! Changing rooms again tired, but clean enough. The Aztec bistro food was brilliant, although bar service can be slow at peak times. Plenty of entertainment on offer, but we only did bingo and the arcades.
In summary we would possibly stay again for the right price.The resort was overall good, but the bedroom really let down the stay for us.

Friends_and_family Family

10/10

Exceptional

07 Aug 2025

Claudiu

Briliant

Leisure Family

4/10

Poor

20 Jul 2025

Haylee

Hotel rooms absolutely boiling hot no fan provided until asked. Staff could be more approachable and polite, very cold and stand off ish. Sign stated leave towels in bath if new ones needed, new ones never came.

Leisure Family

8/10

Excellent

18 Jul 2025

Gennaro Aldo

The resort is fantastic. Great facilities. The room was excellent with a fantastic sea view. Staff were generally helpful and food good. Not great service in the Carlton hotel restaurant. Kept being pestered to pay immediately and werent given the option to have two or three courses. Had to decide up front and pay accordingly and werent allowed to have option for third course. Food was good though and generous portions..

8/10

Excellent

02 Jun 2025

amina

We had a wonderful weekend as a family of four, staying in a one-bedroom apartment. Although we slept on a sofa bed in the lounge area, which wasn't very comfortable, perhaps investing in a new sofa would help. The kitchen was well-equipped with an oven and a large fridge-freezer. The leisure facilities were impressive, featuring several pools as well as a hot steam room and sauna. While we didn't dine at the restaurant, we enjoyed a couple of drinks there, although they were a bit pricey, prompting us to venture out for food and drinks on most days. We ordered from Deliveroo on the first evening, which was quite convenient, and we also had an amazing curry at a restaurant called Tariks, located on the road from Torquay to Paignton. Although the exterior didn't seem glamorous, the food quality was exceptional.

While the hotel itself is somewhat dated, it served perfectly as a base for our stay. The staff were welcoming and friendly, always available to provide helpful information. We would definitely consider staying here again.

Leisure Family

6/10

Pleasant

31 May 2025

Tom

If you don’t mind a tired and noisy hotel in need of some love and attention then this is fine. The room was clean, albeit very basic. The mattress was very soft. The sounds of doors banging in the corridors seemed to echo very loudly and there were constant streams of people making a lot of noise out side the from entrance (my room was on the 2nd floor overlooking the entrance). On Friday morning there was a laundry delivery at around 6am that woke me.
All in all a good cheap hotel. I guess you get what you pay for and I did not pay much as I just needed a place to sleep.

Leisure Self

10/10

Exceptional

31 May 2025

Andy

Good time on my short trip

Friends_and_family Family

6/10

Pleasant

25 May 2025

Evelyn

The property was situated in a good place the spar was a good addition for the hotel

Leisure Self

10/10

Exceptional

25 May 2025

Peter

Great price. Tired interior but pretty good stay overall for the budget.

Business_and_leisure Friends

10/10

Exceptional

18 Apr 2025

Jade

We came from the west midlands to torquay, 2 adults and 2 children aged 10 and 6. This hotel was perfect for us all. The kids always had something to do. We had 1 day of bad weather but we didnt care as there were alot to do in the hotel. My youngest (staying with me and my partner) went to the toby club and did somr clay making with matt who was lovely whilst my eldest went down to the bunker and went off with a few other children and the lady who ran the club. He loved it and we felt ok leaving him. The swimming was amazing, we went a few times, i used the sauna and steam room and loved it. Staff were lovely wherever we went. Around torquay is lovely too, we loved the crab catching which is a must to do. Overall we would definitely stay here again when we come back to Torquay.

Leisure Family

10/10

Exceptional

24 Feb 2025

claire

Loved my stay.. zxx

6/10

Pleasant

22 Sep 2024

Nathan

Very itchy bedding bad hard bed no sleep but swimming and s5aff were great

Leisure Family_with_children

10/10

Exceptional

11 Sep 2024

Matt

Love TLH but....

Always love staying at TLH but could do with a spruce up. The shower pressure was really low but that only bothered me.

Partner

8/10

Excellent

08 Sep 2024

Christine

Overall a good hotel, clean and comfy. Breakfast was good and available. Only down side was that there weren’t any glasses in the room for water.

Leisure Partner

10/10

Exceptional

20 Aug 2024

Keran

What an amazing experience. However, I think that the entertainment for children should be Expanded.

Friends_and_family Family

4/10

Poor

11 Aug 2024

Sweetie

Staff is not good in communication. Very expensive hotel as it mentioned about spa, massage and so many things included with this hotel but unfortunately we are not happy because they are charging extra for any extra activities....not worth staying there

Leisure Family_with_children

8/10

Excellent

08 Aug 2024

Sunita

10/10

Exceptional

29 Jul 2024

Muhammed

Very nice Hotel, I will be back shortly

10/10

Exceptional

25 Jul 2024

Nisabel

The property was clean and tidy. It was very quiet and the services provided were amazing. The pool is free for guests of the hotel and it was just relaxing and the games room was great entertainment I didn’t even need to leave the hotel!!

Leisure Family

10/10

Exceptional

22 Jul 2024

Nicole

Amazing stay

Amazing stay. loads to do, plenty of entertainment. Throughly enjoyed the pools and spa. Unfortunately our window in the room was broken so room was too hot

Friends_and_family Friends

10/10

Exceptional

02 Jun 2024

Ismerelda

Good place for a holiday

It was good I enjoy my stay there,everything I needs was available

Friends_and_family Family

8/10

Excellent

02 Jun 2024

Verified traveler

Pleasant enough

Room excellent, food good, service just ok.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2024

George

A very pleasent stay

Business Partner

8/10

Excellent

05 Apr 2024

Susan

The location is very good next to city centre
I didn’t like the bed was so uncomfortable and the room was so warm couldn’t put down the temperature and the breakfast wasn’t good it was poor and no much choice

6/10

Pleasant

19 Feb 2024

Gurdip

First good things, the staff are nice n helpful, location is good if you want to spend time near beach and enjoy nearby amenties, bingo, entertainment were nice but no food allowed there, only drinks! Though food at Aztec bar was nice. pool and spa facilities were good, on first day, the pool water was very cold, 2nd day was less cold. Enjoyed firey n cold spa treatment (extra charges). Parking is free only if book directly with TLH(i saw a big sign in their sister hotel), non tlh bookings are to pay £10 per day, which adds up eq if you staying 5 days, i.e extra £50! Re: room, Our given room looked really old, tiles broken, door handle broken, some horrible smell, so we requested to change our room, the reception staff was helpful and offered us different room, this was little bigger n fresh, but same old tired room, broken bathroom tiles, black brown dirt mould around toilet seat, dirty windows, bathroom needs demolition and rebuilt,when walking around room n hotel squeaking noisy woods. Hotel decor is really old except the reception area, which seems to be recently renovated n looks nice compared to the rest of the hotel.

Leisure Family_with_children

8/10

Excellent

27 Oct 2023

Mike

We have stayed at the Derwent a few years back so we knew what to expect when we booked the Carlton, the hotel is very clean and bed was comfortable but the rooms are dated but have what you need for your stay. Staff are friendly and helpful, breakfast was good.

Leisure Partner

6/10

Pleasant

22 Aug 2023

Wayne

Found a pair of underpants down the side of the bed and broken chocolate biscuits all over the floor after waiting till 3 to check in so the cleaners could do their job??? And breakfast wasn’t as good as it used to be. Apart from that we enjoyed it.

Leisure Family

10/10

Exceptional

16 Aug 2023

Avril

Facilities, food and staff were amazing. Great activities on site. I will definitely returned. LOVE Torquay!!!

Leisure Family

10/10

Exceptional

22 Jul 2023

Judi

very large lots of facilities very clean and pleasant staff

Leisure Family

4/10

Poor

10 Jul 2023

Justine

Not great

Rock hard beds

Fire alarm went off at 515am all had to go out in nightwear, no staff anywhere to be seen, no explanation given, all back in again ten mins later.

Drunk / deranged people in room next door arguing, shouting, banging doors all night.

Staff on reception not very friendly.

Friends_and_family Family

8/10

Excellent

24 Jun 2023

Verified traveler

Great location, close to the beach. Room need a bit of TLC but were clean.
Breakfast was good, could do with Gluten Free options

Partner

6/10

Pleasant

02 Jun 2023

Krutika

It was a good holiday in TLH Carlton . Facilities are good. Kids had fun. Due to hot climate, it was difficult to sleep without AC. AC would have been better in rooms.

Friends_and_family Family

10/10

Exceptional

01 Jun 2023

Ian

We have stayed before, parking is good although charges have been introduced. Pools are lovely but would like age limit dropped for indoor swimming with adult supervision as lifeguards are present. Food is excellent good value for money. Evening Menu needs to be extended we had to eat out too accommodate both children. Outdoor tables for smaller numbers single or couples occupied tables suitable for families

Leisure Family

2/10

Poor

16 Apr 2023

Sarah

We have been to the DLH in the past and enjoyed our stay. But really upset with this hotel complex now!
The hotel complex has always been busy and well used. But the Carlton has seen much better days. The reception staff were friendly when checking in but the whole hotel is stifling hot!! When opening the bedroom door the heat inside was very uncomfortable, but we were going to enjoy our time what ever happened so just opened the window about 3 inches as that was all that was permitted as the window frame have been screwed to limit the opening.
Used the the shower the bath matt also had mould present on it.
But after getting ready for bed we all led on our beds and realised this might not be so easy!! For 4 hours all four of us tried very hard to fall asleep but to no avail with mattresses that probably should’ve been replaced 20 years ago no one could sleep the beds were like a bag of cement with large old springs sticking into you bodies. Not one bed but all three!!
The room was stifling with the curtains open to try and get what air there was into the room, trying to lay on top of the duvets to soften the mattresses really didn’t help as if you moved you just felt and heard the springs.
So after packing our things in the middle of the night and telling the night porter we couldn’t physically sleep in our room, he offered to help us with our suitcases.
We lost out on our precious few days as a family and the hotel gained money for a night we shouldn’t have had to pay for.

Leisure Family

8/10

Excellent

13 Apr 2023

Can’t fault good value

The Carlton is lovely hotel a little dated but that’s Torquay. Has super facilities pools gym spa. Entertainment throughout the day and night. Food was great and staff very professional so helpful

2/10

Poor

29 Aug 2022

Mariana

I booked a family room for 2 nights for the bank holiday.
There was holes and dirt on the walls, broken door boards and on beds, mould and damp in the bathroom, hair on the anti slippery mat, rusty kettle and a funny smell in the room. I had to aerate the room, but with a toddler was difficult to keep it open all the time. There was no shampoo or shower gel, so good thing I had the baby wash, so I also used it. I wanted to change the room but the reception was busy or nobody at the reception. When we left today, we were not even asked how was our stay. No feedback at all.
The breakfast was quite poor, the fruit salad were not fresh.
I believe the place needs a health and safety visit.
For £200/night, it was absolutely disappointing.

Leisure Family_with_children

8/10

Excellent

23 Aug 2022

daren

Great time,hotel a little tired but with all amenities can be forgiven,superb time was had by all.
We will definitely stay again.

Friends_and_family Family

2/10

Poor

03 Aug 2022

Fiona

Tired and dated with ground in dirt throughout.

Leisure Family

8/10

Excellent

29 May 2022

Andrew

Nice location hotel run down

We have stayed at this hotel many times before lockdown,we love the location and if you have good weather,we love the outside space for relaxing and chilling in the sun with a drink.
The hotel has always been in need of some tlc but this time it was in great need.
The double bed in our room had the worst mattress Iv ever slept on.
Carpets in hallways stairs threadbare.
Holes in chairs in the dining room.
Slow to refil buffet items at breakfast
The menu at the Aztec bar is now mainly burgers,pasta pizza,used to have proper meals which were really nice.
Sunloungers are nearly all broken,although the seating area tables and chairs seem to be new

Partner

10/10

Exceptional

02 May 2022

Anthea

Mid week spring break

Great family holiday friendly and helpful staff clean surroundings great indoor pool area. Nice food

Friends_and_family Family

2/10

Poor

09 Apr 2022

Verified traveler

Huge disappointment

We were due to stay for a whole weekend, but left before even staying on the Friday night. Holes in the walls, broken floor boards and carpets, mould and damp in lots of places including our shower and wallpaper hanging off the wall in our room.
The food was awful and just tasted like it came out of a microwave and is very expensive for what you actually get.
I'm not sure how this hotel is still up and running, it need a visit from the health and safety officer.

Partner

10/10

Exceptional

06 Apr 2022

Justin

Gr8 4 families-resort facilities, not just a room

Excellent facilities (pools, sauna, jacuzzi, game room) and staff.
Rooms reasonable/decent - must remember it is 3 star even if facilities seem more 4 star

Friends_and_family Family

10/10

Exceptional

01 Feb 2022

David

Old fashioned, but very nice.

Beds were very uncomfortable, decor looking for a re vamp.the facilities for families is brilliant with lots of things to do on site,and the spa was very good.staff were very polite and helpful, very well dressed also.food was good,Aztec bar was my favourite. Overall,for a family break,I would definitely recommend this place.

Friends_and_family Family

8/10

Excellent

18 Oct 2021

David

Suffering from heatstroke in England in October

The Carlton was generally it's excellent self, however on this occasion it failed badly because the room was too hot and the heat could not be adjusted. The radiators were either very hot or had to be turned off. Even with the radiators off the duvets were extremely thick and consequently we didn't get one nights sleep in the 4 days. We asked for it to be adjusted but didn't find any evidence of it being done. We even slept with the window open despite being on the ground floor next to some car parking spaces. The water coming from the cold tap in the bathroom was always warm presumably because of their closeness to the hot pipes.

Partner

8/10

Excellent

04 Sep 2021

Krzysztof

Ok hotel for 3star.Staff friendly

Leisure Family

6/10

Pleasant

15 Jul 2021

Doreen

Staycation holiday

Staff all very friendly, we booked breakfast & evening meal food excellant,room ok but ask for a matress topper mattress worn,i would go back there as facilities are very good including entertainment

Partner

6/10

Pleasant

07 Jun 2021

Verified traveler

I personally would not stay here again, I thought that the hotel felt like it needed a jolly good face lift. I must say however, that the restaurant staff are very helpful and pleasant and Vivienne, Maggie and Carla from the reception team in the complex are also particularly helpful and nice.

Leisure Friends

10/10

Exceptional

28 May 2021

Verified traveler

Good location, excellent Spa facility, great food and service. Would stay again.

Leisure Partner

10/10

Exceptional

04 Nov 2020

Pete

Good service and friendly staff, nice and clean and close to everything

Leisure Partner

8/10

Excellent

31 Oct 2020

Wendy

Lovely resort could use a slight decor makeover.

The actual resort was lovely although some of the decor could do with touching up. The general eye wouldn't notice and all staff seemed accommodating and certainly helpful if required. It was noticed that ceilings, windows & some corners of walls are tired with flaking paintwork but it didn't impact the main view. Walking around other areas looked good for younger families, with soft play, 10 pin bowling, arcade games and there was evening entertainment & food/cafe available which we didn't experience but good options. The Aztec pools were definitely an added bonus for our break, obviously it was busy whichever session due to half-term but the rules kept you safe, although slightly contradictory on cleanliness as unable to have a shower out of steam/sauna so dip back in pool or jacuzzi unwashed. The most unfortunate part of our stay was the beds & sitting comfort in the appartment. The double bed was rock hard, the single bed had springs poking up & the sofabed mattress was thin on the springy frame. There were 6 dining chairs & the tired sofabed settee which didn't help relaxation. Heating was awkward to regulate but our actual overall experience of the hotel was good, especially as when I mentioned at the checkout about the beds they mentioned we could have had mattress toppers to help with comfort although it may have been better to have known that option before the end of our break. We would stay again, hopefully with better weather.

Friends_and_family Family

10/10

Exceptional

25 Oct 2020

Trevor

Friendly well organised hotel.

Just stopped for one night travelling back from Cornwall but wished we had chance to stay longer. Staff were lovely, food was good and facilities were fantastic.

Partner

8/10

Excellent

17 Oct 2020

Richard

All good

Friends_and_family Friends

8/10

Excellent

29 Sep 2020

Colin

Excellent!

Really enjoyed our 5 night stay at this hotel. Very friendly and helpful staff. The evening entertainment on the terrace was excellent. Lovely swimming pool. The dinner offer was very good value for money. Good location. The only downside was that our room was in need of an update.

Partner

8/10

Excellent

26 Sep 2020

JOHN

Recommended!

Very good room & facilities, service very good and with a smile. Room to warm, morning and evening

Self

10/10

Exceptional

25 Sep 2020

Tina

Great value. Very efficient throughout

Quick and efficient check in. Room clean and comfortable. We had half board breakfast and evening meal was excellent. The dining room was super efficient, waiters were very good and did a great job. Pool area kept clean and although you needed to book a slot it was all very well organised. Great value for money. Would definitely recommend and stay again on the future.

Partner

8/10

Excellent

22 Sep 2020

Overall a very good stay

Our stay was very good, the staff are very polite and go the extra mile. On the downside it seems that they don't have anyone cleaning the outside areas especially the aztec area where the entertainment is held. Would we go back? Yes we would, but when the restrictions are over.

Partner

8/10

Excellent

13 Sep 2020

Shaun

Nice stay

Hotel close to the main centre.
Amble car parking and room clean and spacious.
I didn’t use the pool or other facilities but all looked ok

Self

6/10

Pleasant

07 Sep 2020

Verified traveler

It's a decent enough hotel with the full amenities you'd expect but was disappointed with their lack of abiding by their own COVID-19 precautions. Staff were often wearing masks beneath their noses and even chins, and guests weren't being given reminders to wear their own or to follow the one way systems where possible. This was especially evident in the pool areas, where the pool was also cold.

Friends_and_family Family

10/10

Exceptional

06 Sep 2020

Kirsten

arlton review

The staff were lovely! The hotel was nice but needs a bit of tlc, but great facilities. Bed was really hard.
All in all we really enjoyed it and the staff made it!

Partner

8/10

Excellent

14 Aug 2020

Fiona

The best thing about the hotel is the welcoming friendly helpful staff , every single one on shift were so helpful and accommodating. The worst thing was the rooms not having adequate cooling facilities in hot weather , was given a old noisy little fan which didn’t prevent the room from being like a sauna which prevented us to sleep well for 2 nights .

Leisure Family

8/10

Excellent

12 Aug 2020

Samuel

What you expect

Nice hotel. Room was a great size and the staff were very helpful. Good COVID-19 protection in place.
Breakfast was a bit expensive as its not a buffet, was about £19 for two small fry ups and two drinks seems quite a lot. They can't control the weather but the room was quite hot at night, window only opened by a small but so couldn't get a breeze.

Overall was what we expected.

Partner

8/10

Excellent

02 Aug 2020

Jayne

Excellent hotel, staff and facilities but room needs refurb and covid breakfast system needs re-thinking as waited 30 minutes for a cup of tea! Been coming here for 17 years and will stay again.

Leisure Family

8/10

Excellent

21 Jul 2020

Danielle

Great outdoor pool area and proximity to the seafront. Rooms are tired, very squeaky beds and floorboards, and room furniture needs an upgrade.

Leisure Family_with_children

10/10

Exceptional

01 Nov 2019

Verified traveler

Excellent facilities and staff. Parking on site was busy but got a space.

Leisure Family

8/10

Excellent

25 Oct 2019

Verified traveler

Very comfortable and good value. Great pool.

Business

10/10

Exceptional

14 Oct 2019

Verified traveler

Very friendly helpful staff. Nothing too much trouble

Leisure Friends

8/10

Excellent

27 Sep 2019

Beverley

From olde worlde to snazzy and new

The complex varies from a very modern section with beautiful cafe and poolside area to the hotel itself which is curiously olde worlde. Had a lovely welcome and a great night's sleep. The man who looked after us in the meeting room all day was extremely attentive. Would go back.

6/10

Pleasant

06 Sep 2019

Verified traveler

Facilities good, staff polite needs updating. Food was good choice

Leisure Friends

2/10

Poor

05 Sep 2019

Verified traveler

So disappointed in this hotel. Interior and exterior is tired, breakfast absolutely appalling and

Friends_and_family Family