Name: Crofton House Hotel - SELF CHECK IN
Address: 17 Croft Road, Torquay, TQ2 5TZ, GB

10/10

Exceptional

19 Jul 2026

Wayne

Once past the tired exterior, we were greeted by Hassan (site manager). He was very friendly and patient when guiding all nine of us through how to use the coded doors. He genuinely couldn‘t do enough for us over our week‘s stay, from providing extra tea/coffee to giving advice on local attractions and places to go.
All five rooms booked were clean and comfortable. They had provided fans in every room before our arrival due to the current heat wave.
The two pools were fantastic. The outdoor pool was open for use from Monday morning. It was plenty big enough to enjoy, and we all took advantage of it every day of our stay.
Members of our family used the steam room, sauna, and pool table.
Although they only sell a select few drinks, they are happy for you to have your own and provide an ice machine, which came in handy whilst sitting on the balcony enjoying the outdoor space and chatting till late. Even the local fox gave a brief appearance.
Overall, we all had a great time and without a doubt we will be back next year.

Family

6/10

Pleasant

06 Jul 2026

Frederick

Poor cleanliness, but it served a purpose at a good price

6/10

Pleasant

27 Jun 2026

Tanya

The room served it's purpose in the sense that there was a bed and a shower but there was no breakfast at all despite saying that it was served on their website. Furthermore, there was no bar even though there was signs for a bar.

There was both an indoor and outside pool but the outside pool was closed and the indoor pool opened at 10am which is the time that you are going out to explore the area. Our bathroom door lock was a bit dodgy when you attempted to lock it on the inside, my partner had to let me out of the bathroom from the outside. Also there was not always staff around if you needed assistance. Even when we checked out at approximately 9AM on Saturday, the reception desk was closed. It was just as well that we had no room keys to return; the doors all have type in passcodes which was a benefit to the hotel. In addition, myself and partner could not get the shower to dispense warm water, luckily we were staying there during the June heat wave, so a colder shower temperature was a bit more bearable.

The staff were friendly and helpful and as stated above the room did serve it's purpose for somewhere to sleep but we would not stay there again unless we got a good deal.

Partner

10/10

Exceptional

19 Jun 2026

Diana

Parking included was great, reception was great, we didn't use the pool or other areas, room was generally clean but could of done with a sweep/ hoover & bedding didn't seem fresh, the quilt inside the cover was grubby

Partner

10/10

Exceptional

11 Jun 2026

Derek

This hotel provides wonderful amenities The pool is warm and deep enough to swim, just not a full sized pool, and there is a jacuzzie sauna and steam room. In good weather there is a sun lounging garden also available. I loved the keyless door locking system where you just need to key in your personal number.
I found the staff to be professionally friendly and happy to help. There is no breakfast provided, but you can get vending services and free ice.
The sea front and restaurants and cafes are only a 10 minute walk away. Convenience store less than five minutes the other way with pubs etc nearby.
This hotel is undergoing light maintenance at a slow pace. I felt the price paid, and the available amenities more than compensated for other little niggles with perhaps some tired furnishings and paintwork.
This is my first choice to stay in Torquay on a budget.

8/10

Excellent

07 Jun 2026

Jason

Cheap price

Self

10/10

Exceptional

07 Jun 2026

Derek

Nice and friendly reception team always happy to help.
My room had 2 large windows so plenty of light in the room.
Property is undergoing a refresh so some of the decor and fittings may appear a tad tired. I think room price and the relaxation areas more than compensate. Even a pool garden to relax in. Easy 10 minute walk to sea front and restaurant and cafe options. I will always have this as my first choice in Torbay.

4/10

Poor

27 May 2026

Philip

Looks very glamourous in the photo & apart from the fact we got a really large room, that's all that was good about it.
There was NO soap or handwash in the bathroom, just a tiny bottle of shampoo & a toilet seat that should have been fixed months ago.
There was no key to the room, all electronic & after the initial checking, the staff member disappeared and we never saw another staff member again, even when trying to get someone to adjust the toilet seat - it was quite dangerous if you weren't sure footed.
Parking was also very restricted, & as we got a park, we weren't game enough to use the car again, in case there were none available on our return.
Very disappointed 😞

Partner

6/10

Pleasant

06 May 2026

Jason

The hotel was ok for the price i paid

Self

4/10

Poor

07 Apr 2026

Paula

I was very disappointed with the overall cleanliness and condition of this hotel. The front of the property was extremely dirty, with rubbish scattered around, giving a very poor first impression upon arrival.

The outdoor swimming pool was out of service and filled with green, dirty water, which was both unappealing and concerning. The garden area was also poorly maintained, with broken furniture left lying around, adding to the neglected atmosphere.

Inside the hotel, the heating was turned off despite the temperature being only 12°C. When we asked reception about this, we were told it was due to it being “summer,” which felt unreasonable given how cold it actually was.

Our room itself had several issues. The curtains were partially falling off their fittings, and the bathroom had a constant sewage smell, making it very unpleasant to use.

Additionally, many of the pictures shown on the website do not reflect the current state of the property. The hotel appears quite misleading in its presentation online compared to the reality.

Overall, this stay did not meet expectations, and significant improvements are needed in cleanliness, maintenance, and honesty in advertising.

Partner

8/10

Excellent

02 Apr 2026

Abigail

Room was clean but needs upgrading, bathroom configuration very small / restrictive. Didnt use pool or sauna facilities, however games room needs improvement. Cues has no heads and missing pool balls.

Hotel.com offered breakfast, however was told no breakfast service at all by staff. Could be a brilliant venue with space and location but needs investment.

Partner

8/10

Excellent

25 Mar 2026

George

Rooms are clean place well looked after

Self

10/10

Exceptional

19 Mar 2026

Quoc Hung

Very comforable

Self

10/10

Exceptional

17 Mar 2026

Kerri

Brilliant stay

Friends_and_family Friends

4/10

Poor

20 Feb 2026

Sharon

The suite was spacious with ample storage for clothing however there was not enough towels in the room. We requested for more towels and extra pillows three times during our stay however this was not provided to us despite the staff promising to bring them to our room.
The spa / swimming pool was poor, the jacuzzi didn’t work and the water in the swimming pool and jacuzzi was cold. The stream room was out of order and there was no lockers or towels in the spa area. Would not recommend if your intention is mainly to use the spa facilities.

Family

10/10

Exceptional

11 Feb 2026

Fidelis

Clean room. Good checking in process

2/10

Poor

04 Jan 2026

Kirsty

Absolutely run down! Will not be back. People fighting and shouting early hours also.

Friends_and_family Friends

2/10

Poor

15 Dec 2025

Nathi

Terrible

Business Friends

8/10

Excellent

07 Dec 2025

Carolyn

Great value, the room was spacious, plenty of parking on the street

Leisure Partner

10/10

Exceptional

25 Oct 2025

? ? Chloe

Lovely place to stay, reception was very welcoming and the room was very clean. Comfortable beds and a nice size flat screen tv. Provided with shampoos conditioner and shower gel. Also teas and coffee. I will be returning! Thank you for our stay :)

Didn’t have breakfast so couldn’t comment on that. Plenty of parking on the outside of the hotel.

Free use of sauna jacuzzi and even out door swimming pool with garden.

The only thing was there seemed to be no where to get a bottle of water.

Very happy with our stay.

Leisure Partner

10/10

Exceptional

17 Sep 2025

Brian

Really good stay General manager was excellent nothing was to much trouble really helpfull.would definitely stay again

Partner

8/10

Excellent

17 Jun 2025

Neil

Worked just fine for our purpose…
Room was comfortable and spacious, no problem parking.

Business Partner

8/10

Excellent

04 Jun 2025

Amina

Good Room& indoor swimming pool plus nice staff.

4/10

Poor

10 Apr 2025

Katy

Entry to room is by four digit passcode on electronic pads which are loud so you’re woken up all night by noise of people in and out their rooms . Place is unmanned at night ( that’s the reason you can only check in between 3-9) so other guests behave as they want to. Playing loud music in the communal area , drunken couples having arguments . Place is shabby and obviously hasn’t had any money or love put into it for years . Nowhere to hang your clothes . Cheap thin duvets. Exposed live extension leads . Shower makes a terrible noise which must wake the other guests up . The room was very clean however . Potentially beautiful building and gardens but all uncared for and unkempt . Maybe ok for young people for a night out in Torquay but definitely not for business traveller or a someone who wants peaceful stay .

Business Self

2/10

Poor

09 Mar 2025

Kirsty

Cheap, broken, not fit for purpose

Booked for 4 nights, stayed for 2. Staff were scarcely available, lots of broken parts in our room that didnt get fixed or looked at despite us raising with the manager. Radiators that deapite being switched off, kept heating overnight and keeping the room at 30°c. Cold swimming pool and jacuzzi. Overall very disappointed - thought it would be a nice budget hotel but left after 2nights. Would NOT recommend.

Partner

8/10

Excellent

09 Jun 2024

Robert

Great 👍

Really nice hotel, nice room, friendly service, great location, no issues. 5 minute walk to the beach.

Self

10/10

Exceptional

11 Nov 2023

Janice

We would stay there again.

Leisure Partner

2/10

Poor

19 Jun 2023

Tracey

It was closed why take the booking

4/10

Poor

16 Jun 2023

Greg

It’s a lovely building and has lovely rooms. However there was no hot water, the shower didn’t work , broken plug in bathroom sink.
Couldn’t complain as there was no staff for most of the day
Continental breakfast was very very limited with no fresh milk or any juices. We were the only people staying there. Never again

Leisure Partner

4/10

Poor

20 Mar 2023

Verified traveler

All in above

Hotel was very run down, squeaky floor boards which kept us awake from other people moving around and talking
First room we were given was very grotty and smelly had to open all the windows and dusted with a tissue then asked for polish and a duster but they changed us to another room which was better
Bed was very hard
Quilt had stains on and pillow
Staff were very friendly and food was nice
Overall wouldn’t go back
Our first choice of hotel was cancelled a week before our departure so had no choice to go to this one which we were transferred to
I have no idea what the excellent facilities were meant to be
There was no swimming pool or hot tub which the original hotel we booked had
To top it all we got no refund although this hotel was cheaper to stay in than the one we booked so overpaid for it
Wouldn’t recommend it to anyone
The only positive we’re the staff were really nice

Partner

2/10

Poor

05 Dec 2022

Claire

Frightened for our safety!

We had a terrible experience during our stay! Met by staff that couldn’t speak English we were shown to our room, through numerous doors and tiny corridors!
At first everything seemed ok. But when returning to our room at about 11:30pm we noticed a lot of movement and creeping outside our door. After some time I decided to have a look, I crept over to our door and opened it quickly. Not expecting to see anyone I was shocked to find the staff member outside. It was 1am and there was absolutely no reason for him to be there!
The room lock is not very secure so we had to place a chair in front of the door! And the crazy around the door was big enough to allow someone to look through!!
Me and wife didn’t sleep a wink that night! The auto corridor lights would come on often and the creeping around continued till about 5am. As a female couple we felt extremely vulnerable and frightened, so that morning we packed our bags and left, there was no way we were staying another night!

Partner

6/10

Pleasant

30 Oct 2022

Neil

This hotel is ok - it could be nice but it needs some sorting out. The boiler kept breaking down when we were there and although they moved us room to one with a bath (which did have hot water) it was annoying, they fixed in the evening of our stay but it has stopped again in the morning. We had a suite which was lovely but the double room our friends had was not. To be fair it was really cheap so can’t complain much but a working shower is pretty essential!!

Leisure Partner

6/10

Pleasant

27 Sep 2022

William

Really lovely staff. Evidently refurbishing the property which is needed. Comfy beds.

Unfortunately there was an awful smell coming from our bathroom. In addition, the rooms smelts like mold and the bathroom was covered in mold in the shower seals.

The steam room needs a good bleach as mold in it and smells awful.

Leisure Family

10/10

Exceptional

14 Sep 2022

Craig

Nice friendly staff , comfortable rooms

Partner

4/10

Poor

05 Sep 2022

Kelly

The room was nothing like we booked. The pool and billiard rooms were terrible. Everything needs updating. The property is in bad condition. The pool has no chlorine or cleaning chemicals. The lady who greeted us was lovely but other than that, it was a very disappointing stay.

Leisure

6/10

Pleasant

30 Aug 2022

Sharon

FAWLTY TOWERS RETURTNS!!!

We were a little suprised on our arrival as there was no one on the desk and the entrance to the hotel seemed dated and dismal,so all in all not a very welcoming arrival,it became apparent why there was no one on the desk as during our one night stay we never saw anyone again.The person on our arrival was very helpful and pleasent and showed us around the facilities.
When we went down in the morning for our continental breakfast,there was very little there and we were prompt at 9 the time we were given,! the kettle was empty and there was a shortage on cutlery!other guests were also unhappy about the situation!
We rang the number left at desk,but no one came,so i went hunting for the kitchen to fill the kettle and wash some cutlery, not someting you expect to have to do in a hotel!! there was literally no one around and i was very shocked at the condition of the kitchen!!
Although our room was comfortable our stay at this hotel was very disappointing and would find it a very welcoming appology if the hotel re embursed our money as we dont feel we were looked after in any way as there was no staff to do so,needless to say,we wont be coming back!

Partner

2/10

Poor

28 Aug 2022

Darren

Got charged £10 on arrival for parking it’s cheaper in the street no staff at all at breakfast nothing fresh Sachet coffee really poor no water even to make coffee with the sachets provided key drop no one to even discuss it with at check out pls avoid the place really foul Odour on the landing on way out from room and still present in the morning I think there’s a sewage problem this is an honest review

Leisure Partner

4/10

Poor

28 Aug 2022

Nicola

The hotel was fine, really needs a bit of a renovation - so much potential but very outdated! The walls are paper thin we got woken up by the people next to us and couldn’t sleep for hours. Comfy bed, good location

Leisure Partner

8/10

Excellent

10 Aug 2022

Jennifer

Work in progress

Very welcoming and helpful staff, wonderful facilities however, the hotel is in need of an upgrade. This process appears to have been started but it is definitely a work in progress. The beds and furniture in the rooms was new and comfortable. Rooms have been recently painted and carpeted but the bathroom and window covering still need upgrading. No breakfast facilities.

Friends_and_family Family

8/10

Excellent

08 Aug 2022

Verified traveler

A little disappointed

We were disappointed by the lack of breakfast facilities and the general standard of this hotel, given the price paid. We had to pay for parking which was also a surprise when it was listed as having parking on site without any mention of payment.
The hotel was very old fashioned. Only two tiny towels provided and limited toilet paper. We had to request more and this was provided without any issues. We opted for the “superior” room which was lovely and spacious with a nice view.

Partner

2/10

Poor

28 May 2022

Neil

Nobody on reception when we got there. Premises completely open and not a single person around. Tried to ring number on desk several times no answer. Eventually got someone and had to wait approx 30 minutes in total for him to arrive. Room dated, cobwebs everywhere. No toilet roll so had to chase after staff in car park for some. Used packets of toiletries left by previous people in bathroom. Never ever stay here again

Leisure Friends

8/10

Excellent

27 May 2022

David

Nice hotel with good Pool and Sauna

Cleanliness of rooms excellent, Hotel staff were very helpful when around. Shame there wasn't a bar as the terrace is a lovely place to sit out on a summers evening and have a drink. Breakfast wasnt available for the dates of our stay, which was a shame. Pool and Sauna very pleasant.

Partner

10/10

Exceptional

23 Apr 2022

Angela

We stayed for 2 nights, staff were very helpful, carried our bags up to our room.
Room was very clean though on the small side with no chairs, so could only sit on the bed.

Leisure Partner

10/10

Exceptional

15 Feb 2022

Ishwar

Hotels was good

Leisure Partner

10/10

Exceptional

03 Nov 2020

Nigel

Excellent service and good quality food

Very friendly owners and great service
Lovely clean and spacious room wuth a beautiful sea view.
Look forward to staying there again

Self

10/10

Exceptional

17 Sep 2020

JohnandKay

The location was great only a short walk to the beach.Our room was the Devon suite and was spacious and very welcoming with a great view of the sea and outside pool.
All of the staff were very friendly and nothing was too much trouble the food was lovely and very reasonably priced.
In this current climate of the virus the implementation of the Covid guidelines made us feel very safe and stress free, altogether a lovely few days away so thank you to all the staff at the Crofton House Hotel.......

Leisure Partner

10/10

Exceptional

31 Aug 2019

Verified traveler

Good value for money. Location is perfect. Staff very attentive. Pool, sauna & Jacuzzi.

Leisure Partner

10/10

Exceptional

13 Jul 2019

Verified traveler

Friendly staff, spotlessly clean, amazing food and good location to walk to the seafront and other attractions.

Leisure

10/10

Exceptional

06 Jul 2019

Verified traveler

Fantastic service from start to finish - OUTSTANDING! Nothing is too much trouble from Stuart and the team. Adults only and pet free with 2 pools and a hot tub! Amazing breakfast and a great all day menu with really reasonable prices. 3 Course dinner available and order your fresh fish the day before.. Could not fault it ! We will be back

Leisure Partner

10/10

Exceptional

23 Apr 2019

Jeffrey

Top marks to the staff

Excellent hotel and the staff were superb - they worked not stop and could not do enough to help the guests. Pool and hot tub were great and the food is amazing.

Partner