Abbey Sands Hotel

10/10

Exceptional

15 Jun 2026

Phil

Very clean rooms, well maintained hotel very close to the seafront. Close to all the amenities, so plenty to do. Great staff and totally dog friendly. Lovely place to stay and would stay there again

Friends_and_family Friends

8/10

Excellent

11 Jun 2026

Alastair

Went for one night . Really friendly staff and good location .

Room was Executive Double. Nice and spacious with chairs sofa and good view . Bed was clean and tidy . Just room was a little dated and worn in places.

Self

8/10

Excellent

10 Jun 2026

Janice

Everything good, breakfast hot very clean room

Partner

6/10

Pleasant

10 Jun 2026

Darren

found a used tissue down the back of a radiator. The mattress was stained and needs replacing. Smell of tobacco around the hotel. Swimming pool was very good, but the changing room (gents) in the pool area was very dirty. Staff were very helpful and friendly. Price was good.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

nicola

Lovely hotel in the ideal location was slightly dated could do with a revamp on the rooms but for the price we paid couldn't fault it

Friends_and_family Family

6/10

Pleasant

05 Jun 2026

Judith

Clean and comfortable room.Good central location. Reception staff were very friendly. Communal areas need updating

Partner

10/10

Exceptional

03 Jun 2026

Tammy

We had a fantastic stay, the reception staff were so welcoming and helpful,the cleanliness of this hotel is 10/10 i would definitely recommend this hotel and im looking forward to returning in a few months time,thank you Abbey sands

Partner

2/10

Poor

31 May 2026

William

Our room 214 was boiling hot. could not open windows. no air conditioning. two nights of pure heat! the staff said they understood but could do nothing! it ruined our short break. WFH

Partner

8/10

Excellent

30 May 2026

Amanda

Lovely friendly staff, very good breakfast. Carpet in room 114 could do with cleaning or replacing. Great location and dog friendly. Couldn't really fault it though for the price and will stay again 😊.

Pet

8/10

Excellent

30 May 2026

Jane

Room was huge, with very large bed and sofa and armchairs. Bed was comfortable.
A fan in the room would have been useful.

Self

8/10

Excellent

29 May 2026

Jasmine

Lovely hotel. Some rooms have been modernised and some haven’t. We have stayed here twice and have had pleasant stays. Good value for money.

Partner

8/10

Excellent

23 May 2026

James

Room was clean. Didn't spend much time in it. Had a massive hangover but that was hardly the hotel's fault.

Self

10/10

Exceptional

21 May 2026

Adam

Breakfast was good and very dog friendly even though it was quiet.
Maybe a couple more staff during busy times. Bar choice not amazing but adequate.

Partner

10/10

Exceptional

10 May 2026

Debbie

Lovely vew from our room staff could not have been more attentive will definitely go back

Friends_and_family Friends

6/10

Pleasant

10 May 2026

Callum

Great location and value for money, this hotel could be lovely with the grounds and outdoor pool, but sadly a little dated at present. Limited parking available and a cost, but overall a pleasant stay and would return.

10/10

Exceptional

21 Apr 2026

Phillip

Only one night out of season. No complaints. It’s a good size hotel with a pool. Close to town and quiet.

Friends_and_family Friends

6/10

Pleasant

19 Apr 2026

Ruth

The room was small, but I did book a cosy double as only for one night. Bathroom was dated but clean. Main problem was that the room was incredibly noisy. It was overlooking the main road and also some kind of banging (heating unit?) continued throughout the night. It was ok.

Partner

10/10

Exceptional

10 Apr 2026

Avril

The staff were amazing!! All the staff were super helpful and so friendly. My room was pretty and I had a great view of the ocean.

8/10

Excellent

01 Apr 2026

Kelly

Lovely friendly recetion staff. We stayed in a quiet ground floor room with our dog which was very large and had seaviews. We were close to entrance to garden and the bar/ restruant. Car parking is £9 per night. Breakfast is a buffet with good choice for £12.50 pp. They also do dog food. Location is great being few minutes from sea front and restruants. Town centre is about 15 minutes walk along the beach. Torquay is lovely but we also visited Paignton nearby which we found had more going on. There are lots of walks for dogs in and around the area. The hotel was great although a little tired. Backs onto a bowls club and crazy golf and gardens.

Partner

10/10

Exceptional

22 Mar 2026

Nic

Receptionist on arrival was amazing. Super friendly and helpful.

Partner

10/10

Exceptional

22 Mar 2026

Teresa

Quick to check in, pay for parking via app.
Guest reception extremely helpful.
Pool great, hot tub not open when we went.
Room fantastic. Lovely decor.
Breakfast was hot buffet very nice , had option of hot or cold foods.
The bar in evening well stocked, pool table and comfy seating .
Will visit and stay at this hotel again.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Georgia

I felt this hotel offered great value for money and having access to an indoor pool was a great surprise. The staff were attentive and helpful. The location is great, with Abbey Park, the seafront and bus stops right on the doorstep.

Self

8/10

Excellent

13 Mar 2026

Charlotte

It was very run down and in need of a really good referb but overall our stay was good. The staff were brilliant and really friendly. We didnt eat so cant comment on that.

Partner

10/10

Exceptional

12 Mar 2026

Christine

We could see the sea from our window.Our room was lovely , it was,clean,had everything you would want was spacious and furnished in keeping with the building.
The hotel had indoor and outside pool’s,a hot tub and sauna.The bar area,lounge reception and breakfast area
were kept exceptionally clean and tidy.All the staff were professional and helpful.

Partner

10/10

Exceptional

02 Mar 2026

Dean

Lovely clean tidy hotel that looks like it's just been recently updated, the rooms are really nice also has a swimming pool and jacuzzi.
The staff were friendly helpful and very attentive.
Close to the sea and a 10 minute walk to the town, plenty of places to dine, shop and have a drink.
Definitely will be going here again and would recommend this hotel.

10/10

Exceptional

28 Feb 2026

Linda

Nice rooms, though older, clean & very spacious

10/10

Exceptional

25 Feb 2026

Lorna

Friendly staff. Lovely spacious hotel room. Nice pool and jacuzzi.

Partner

10/10

Exceptional

24 Feb 2026

Debbie

All the staff I encountered were helpful and friendly but the young man called Morgan, I believe, was exceptionally helpful. He moved me to a room which had fewer stairs to deal with and made a wonderful strawberry gin and tonic! I also enjoyed the chef’s vegetable lasagne.

Self

10/10

Exceptional

02 Feb 2026

Tracey

A very warm welcome as usual. Room was spotless and spacious

Leisure Partner

6/10

Pleasant

01 Feb 2026

Steven

Staff were great room seemed clean however we were both bitten to pieces , we did report this the following morning. Great location. Just a shame we were so bitten overnight in the bed

Partner

10/10

Exceptional

28 Jan 2026

Fay

As always a lovely stay unfortunately on the last day before we left there was no water or heating but there had been a storm the night before other than that excellent as always

Leisure Friends

10/10

Exceptional

26 Jan 2026

Donna

Lovely room.friendly staff

Partner

10/10

Exceptional

25 Jan 2026

Sarah

Lovely clean large Room. Pool sadly closed in January otherwise would have used that too.

Friends_and_family Friends

10/10

Exceptional

14 Jan 2026

Sherri

Lovely stay. Clean room and friendly staff. We stayed at a quieter time of year, so it would be nice to see it in summer.

Friends_and_family Family

6/10

Pleasant

07 Jan 2026

Stephen

Lovely room hotel and staff
At £12.50 the breakfast was'nt very nice though

10/10

Exceptional

07 Jan 2026

Amal

Staff

6/10

Pleasant

05 Jan 2026

K A

First room looked great, but it was very cold (evening, late December) I moved to another room which was warm, but much older fittings, carpet was very grubby and a smell purveyed (drains smell that I think came from the shower drain - guessing there's no trap so sewage pipe air is just wafting up.

10/10

Exceptional

23 Dec 2025

Vicki

Lovely large family suite with 2 rooms! Also welcomed our well behaved dog. Only issue was that our door didn’t lock from the inside. Overall really pleased with our room and the hotel itself.

Friends_and_family Family

4/10

Poor

22 Dec 2025

Robert

This place needs serious work.

The guy on reception was probably the only positive, nice and helpful.

Charging for private parking per day, the fact it was an illegal migrant hotel and the rooms are very much still set up like they’re catering for several men per room. The CEO has clearly sold his values for some income and the hotel has suffered massively as a result.

Damp, neglected, a skeleton crew of one person running everything from front desk to the bar. Nobody around to check out as they’re off cleaning the rooms. Everything dated and in need of investment and refurbishing.

Avoid.

I do hope the staff (I think his name was Rob) finds a better place more suited to his level of customer service excellence.

Seriously, for the money it’s not worth it.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Helen

Very helpful and friendly staff Room was excellent especially for the price.

Partner

10/10

Exceptional

19 Dec 2025

Kerri

Exactly friendly service and good rooms

Friends_and_family Friends

8/10

Excellent

15 Dec 2025

Sue

The room and facilities were spotless and the staff were courteous and very helpful.

Leisure Family

8/10

Excellent

14 Dec 2025

Ian

Lovely welcome by staff and the room was clean

Leisure Partner

10/10

Exceptional

14 Dec 2025

Sharon

The was Average but the quality could be better, sadly the red/brown sauce was absolutely disgusting, please just spend a couple of pennies on some decent ones.

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Michael

Really Comfy Bed Breakfast Was Really Good Staff Very Friendly & Efficient Only Down Side Wallpaper Peeling But With All The Other Things

Self

10/10

Exceptional

07 Dec 2025

Charlotte

Lovely hotel in a great location, room was spotless and bed very comfy. We will be back :)

Partner

10/10

Exceptional

04 Dec 2025

Lisa

Amazing as always great staff clean room great amenities comfortable stay

10/10

Exceptional

02 Dec 2025

MR Stephen

Torquay is lovely even in December and the hotel brilliant as 10 min walk along prom or through park to the Station and 3 mins walk to beach. Room spotless, one of the cleanest I have stayed in, and very comfy bed and recently refurbed very tastefully. A proper hotel with bar restaurant and pool and the feeling of space. Brekky good hot and cold options and warm plates ! Only thing i'd improve would be pots of tea and proper coffee not an urn but thats just being picky . 99% happy which is a rare for me . Brilliant

Self

10/10

Exceptional

02 Dec 2025

Varun

amazing

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Nikki

Friendly staff, fabulous room & a lovely warm pool & jacuzzi

Leisure Partner

10/10

Exceptional

17 Nov 2025

CJ

For the price the room was fantastic, clean warm and cosy.

Business Self

10/10

Exceptional

15 Nov 2025

Louise

Amazing stay. Would stay again thank you

Business Family

10/10

Exceptional

13 Nov 2025

Jared

Room was fantastic. Very quiet. Bed super comfortable. Great price.

Self

10/10

Exceptional

12 Nov 2025

Tracey

The room was spotless modern and had all the space and amenities needed for a wonderful stay

Leisure Partner

10/10

Exceptional

09 Nov 2025

Victoria

Comfy bed and pool area was nice

Leisure Family

10/10

Exceptional

27 Oct 2025

Lisa

Lovely staff couldn’t do enough for me excellent room, very clean . Swimming pool was great. Didn’t have the breakfast but the pizzas were amazing

Leisure Self

6/10

Pleasant

14 Oct 2025

Jayne

The staff were friendly, and the areas were clean, there was a funny smell in the hotel and in our room, probably musty my clothes smelt of it when I got home. The room had plenty of space, very tired and old fashioned, bathroom was clean but again old and needs attention. I do feel sorry for these big old hotels as it must cost to maintain them but they are in a different era now.

Leisure Friends

4/10

Poor

12 Oct 2025

Mark

Small Pokey and Very Poor Customer Service

Customer Service non existent, too busy having arguments with each other. No help with luggage despite dtairs and knowing we couldn't use lift

Partner

10/10

Exceptional

11 Oct 2025

Ruth

Huge room, great amenities

Great stay, staff were amazing , the bed was super comfy and everything was clean and spacious

Self

8/10

Excellent

05 Oct 2025

Robert

Great hotel, lovely friendly staff, clean rooms. Great location.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Sara

Lovely Break at the Abbey Sands Hotel

The room was clean and tidy and the housekeepers made the room up each day. The breakfast in the restaurant was lovely and pool and hot tub were clean and well maintained. The staff were all extremely friendly and helpful. We will definitely stay here again.

Friends_and_family Friends

10/10

Exceptional

30 Sep 2025

Nicholas

I enjoyed my stay at the abbey sands hotel the room was clean and comfortable the breakfast was very good and the staff where very friendly they were very polite I definitely recommend this hotel to anyone I will definitely be staying there again in the future thank you for your hospitality and making my stay enjoyable

Leisure Partner

10/10

Exceptional

29 Sep 2025

Shaun

Just a lovely town and a great hotel

Leisure Family

10/10

Exceptional

29 Sep 2025

craig

Lovely clean room. Delicous breakfast and friendly staff in the front desk. Great stay.

10/10

Exceptional

28 Sep 2025

Andy

Great view great staff

8/10

Excellent

27 Sep 2025

tenzin

The lady at the desk was soo sweet that she made me a coffee because I was not able to find a coffe shop and it was time for my travel back to London. She didn't even charged and was kind enough to provide it by herself.

Leisure Self

8/10

Excellent

26 Sep 2025

Ben

Hotel itself and staff were great room was clean food was good lovely pool an hot tub better then i was expecting for the price and 3 star rating! The only thing that lets this place down is its surroundings an the building itself could use some tlc its a little run down! The hotel opposite is in disrepair all windows smashe some boarded up the police had that hotel cordoned off an were outside talking all night with loud bangs an smashes keeping me awake all night an waking my daughter i get that this is not the abbey sands fault but i wont be staying again for this reason such a shame hope somethings done about the other hotel!

10/10

Exceptional

23 Sep 2025

justina

Location is perfect. My room also was very clean and quite good size. Missing bar open in the evening.

Leisure Self

8/10

Excellent

23 Sep 2025

Clive

Really good stay, the room 309 was clean and the bed was comfortable. Nice breakfast, the hotel is a bit dated but all ok. Well worth the money and would stay again.

Partner

6/10

Pleasant

22 Sep 2025

Sonya

The overall property dated and tired looking plus looked untidy in places. Aware from reading other reviews that new owners recently took the place over and some improvements had been made.
On a plus room was clean and tidy and staff very friendly and helpful.
Close to Torquay and surrounding area and places to eat.

Leisure Partner

6/10

Pleasant

22 Sep 2025

James

Needs some work

Hotel is looking a bit tired. Understand it's recently been taken over so hope it gets a facelift. Staff were excellent and breakfast was very good. Disappointed to find on arrival that there was no bar or option for an evening meal which is partly why I booked. Good for a short break as near the beach. Parking was £10 a day but did guarantee a space in your name. Rooms did have a damp smell and looked in need for a deep clean. Shower was old fashioned mixer from bath taps which meant it was either boiling hot or freezing. Bed was comfy but the room was very warm despite having all radiators off and windows open as far as possible.

Friends_and_family Family

8/10

Excellent

21 Sep 2025

Van

Our room was clean and spacious and the bed was comfortable. We enjoyed our stay

10/10

Exceptional

20 Sep 2025

George

Quirky old building, clean, comfortable. Very friendly and helpful staff. Fair price. Would stay again.

8/10

Excellent

19 Sep 2025

Joanne

Nice for short getaway, sad about pool & hot tub.

The welcome was a little off at the beginning but seemed to warm as time went by. The room was clean and modern, though probably a little too cluttered with bulky furniture. The hot tub and pool are very dated, unusual and a little grubby. The gardens need some tending to.
We did relax and we had a good time. It was handy for walking to the seafront and we found free parking not too far away. The heating worked well.

Partner

8/10

Excellent

15 Sep 2025

Trudi

Great stay

The bed and pillows were very comfortable, the shower worked well and the room was spacious and clean. Parking is free at the back of the hotel or £10 at the front. Swimming pool/jacuzzi was a nice extra. The hotel is very old but it has everything you need. The receptionist was working alone with no other support staff to help with customer requests and queries so service was a bit slow but she managed well and was welcoming

Self

8/10

Excellent

14 Sep 2025

David Ian

Very satisfactory, Pleasant stay.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Simon

The hotel staff were so friendly and helpful. We only stayed for 1 night, but got to try out the free pool for a quick swim before breakast. Breakfast was all you can eat buffet which at £10 i thought was good value. Parking is a bit of a problem, but the building is Victorian era so to be expected. The room we had was in need of a bit of TLC with the decor, but the bed was soft and clean and the ensuite was modern.
We will definitely consider staying here again when we're next in Devon.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Janice

Lovely hotel

Our room was lovely clean and comfortable and the Bathroom was like new. Staff were very helpful even supplying us with glasses and ice. Breakfast was self-service plenty of choice. Good location close to beach bus stops and only a short walk to bars and restaurants

Partner

6/10

Pleasant

13 Sep 2025

Dyfan

A bit dated

10/10

Exceptional

09 Sep 2025

Meriel

Friendly helpful welcome

Can I just say how helpful and friendly the lady on reception was,we didn’t get her name but know she was Scottish. She made sure we had a suitable room as mobility was an issue and made sure all dietary requirements were sorted out before breakfast, she made check in Quick and easy, nothing was too much trouble. Thank you so much.

8/10

Excellent

01 Sep 2025

Nina

Very comfortable rooms with great beds and facilities. Yes, a bit dated in terms of furniture and cracks on walls etc but our room was spotless clean. The indoor pool area (watch out fairly deep pool!) and jacuzzi were great and empty when we visited. Breakfast was simple but perfectly good to set you up for the rest of the day. Great location right by the beach and only 15mins walk to the Marina/centre. Would stay again!

Business_and_leisure Partner

8/10

Excellent

01 Sep 2025

David

Staff very good

Leisure Family

8/10

Excellent

27 Aug 2025

Verified traveler

Spotlessly clean room and amazing staff

Stayed here last year so thought we would book again. The hotel has recently had a new owner and where it seemed a little dated (the bathroom) and run down in some areas (mostly outside) this was being dealt with by the new team. The room was spotlessly clean and comfortable with a great view and the service from the staff were amazing, they couldn't have done any more for us. One of my friends stayed in one of the recently refurbished rooms and it was beautiful so will definitely return to see where this hotels new owner takes this hotel with their plans, as it was already a lovely place.

Partner

10/10

Exceptional

23 Aug 2025

James

Nice stay

Room was very nice, staff very friendly and helpful, pool was a nice size breakfast was good.

Friends_and_family Family

8/10

Excellent

23 Aug 2025

Ellie

A little noisy from the traffic outside our room and only breakfast option and no bar facilities up and running as of yet. Staff were great, very helpful and friendly! Room was also lovely!

Leisure Family_with_children

10/10

Exceptional

13 Jul 2025

Keith

WE WERE MADE WELCOME RIGHT FROM THE START,LETTING US BOOK IN EARLY(08.00 AM)RESERVING US A PARKING PLACE IN THE FRONT OF THE HOTEL.WE WERE GIVEN HELP TO UNLOAD AND TAKE OUR LUGGAGE TO THE ROOM.OUR ROOM WAS HUGE AND VERY WELL KEPT,ALL AMMENITIES WERE ON HAND, THE ON SUITE BATHROOOM WAS ALSO VERY BIG AND BEING DISABLED THIS MADE IT MUCH EASIER FOR US BOTH IN THE BATHROOM AND THE ROOM ITSELF,HELP WAS ALWAYS AT HAND WHEN WE CAME IN OR GOING OUT MAKING SURE THEY HELPED US WITH THE COUPLE OF STAIRS WE HAD TO GO UP OR DOWN,IT WAS MANAGABLE OUR SELVES BUT THEY HELPED WITH ANY SHOPPING WE HAD DONE.NOTHING WAS NO TROUBLE FOR ANY OF THE MEMBERS OF STAFF,BUT WE MUST NAME ELAINE AND FREYA,WHO WERE ALWAYS ON HAND TO HELP US,EVERYONE WAS SO HELPFUL,THE ROOMS WERE CLEAN AND TIDY AND SERVICED EVERY DAY IF YOU SO WISHED,TO SHOW HOW PLEASED WE WERE,WE HAVE NOW BOOKED FOR NEXT YEAR,I THINK THAT SAYS HOW PLEASED WE WERE WITH THE HOTEL AND STAFF.THE HOTEL IS WELL POSITIONED NEAR TO THE SEA FRONT .

Leisure Pet

2/10

Poor

11 Jul 2025

Virginia

The hotel had just been open a few days after being closed for 8 months. The building is shabby & our room was worse. There were stains on the carpet & upholstery. The bathroom was nice as it looked as if it had been upgraded recently. There was no ac & we could only open the window a few inches. We had a very small fan, inadequate. The sun shone on our window most of the day. It was hot!

Leisure

2/10

Poor

15 Apr 2025

Barry

Grand Hotel

Due to refurbishment we were sent to another Richardson hotel called the Grand. We had problems and had to move rooms twice Staff at Grand were fantastic helpful and polite. Would definitely recommend the Grand.

Partner

8/10

Excellent

17 Nov 2024

Janette

Grand Hotel Torquay

Always a pleasant stay at the Grand

Partner

6/10

Pleasant

28 Oct 2024

Colin

Never stayed at this hotel. Our booking was changed to the Grand hotel. This was done by the hotel chain.

10/10

Exceptional

08 Oct 2024

David

A little gem

Very nice place, good price close to beach, nice but small pool, good breakfast choices, friendly staff

Friends_and_family Friends

10/10

Exceptional

28 Sep 2024

Sasha

Had a lovely stay in the new rooms, very comfortable bed. Friendly staff. Enjoyed the pool and hot tub

Leisure Family

10/10

Exceptional

27 Sep 2024

David

When we arrived we were treated like VIP'S. We immediately had a room upgrade and given free parking for the night. The breakfast was the best I've ever had, well presented and prepared. The swimming pool was lovely and clean and although the jacuzzi was only warm to begin with it was hot after a short swim. Thank you

Leisure Partner

8/10

Excellent

20 Sep 2024

Brian

Didn't like the£15 charge for breakfast, so didn't bother

Self

8/10

Excellent

18 Sep 2024

Robert

Convenient for Torquay seafront. Very spacious room, very clean. Staff attentive. A few parking spaces at front of hotel, but at £10 per night. Continental breakfast sparse, hot breakfast okay but not always sufficiently well cooked and no variations in what’s on offer, eg fried eggs every day, never scrambled or poached.

Leisure Partner

8/10

Excellent

16 Sep 2024

Mike

Nice cheap hotel in great location

10/10

Exceptional

14 Sep 2024

Ian

Friendly atmosphere. Very welcoming.

Limited breakfast selection. No offer of options. No choice of eggs nor any porridge. No fresh fruits. No bananas, apples nor oranges.

Leisure Partner

10/10

Exceptional

13 Sep 2024

Peter

The staff were brilliant lovely place to stay

Leisure

10/10

Exceptional

11 Sep 2024

Mark

A very good hotel with reasonable rates and friendly staff. With in walking distance of the sea front and theatre. Will definitely use next time I’m in Torquay

Leisure Partner

10/10

Exceptional

10 Sep 2024

TANWEER

Nice hotel located perfectly close to the main tourist attractions

Business