Name: Tlh Victoria Hotel
Address: Belgrave Road, Torquay, TQ2 5HL, GB

8/10

Excellent

01 Aug 2026

Ifeoma

Room was cleaned regularly. Staff were very polite and the hotel is family friendly.

8/10

Excellent

31 Jul 2026

Kusum

Perfect location for the beach and restaurants. Overall the apartment was the perfect size for us - 2 adults and 3 children.
Poor welcome from the receptionist; she seemed preoccupied with admin instead of attending to us for check-in.
The apartment wasn't completely clean, dust around the shelves in the bathroom and bedroom. The leaking shower didn't help with the weak water pressure.
Fridge door could be changed around for easy access
The sofa bed in the front room is very old and overused not comfortable for adults however fine for 1 child.
Swimming seemed to be full of debris however, around the poolside it was clean and there were plenty of sun beds.
Great service from the bar/restaurant by the poolside.
On our last night, they had live music which was just lovely

6/10

Pleasant

31 Jul 2026

Sean

Love TLH- always book when I stay in TQY as you can’t beat the facilities and location and value. The staff are always great- home from home.

However- the rooms (mainly in the summer) are way too hot. Fans are provided but the room I last stayed in at least was 39 degrees all night and meant I could sleep at all- which is the whole point of a hotel room. It’s just the build of the place I’m sure but without air conditioning or better air flow in the property it’s impossible to stay more than a couple of nights without sleep deprivation

10/10

Exceptional

01 Jul 2026

David

Room clean.lifts.parking you have to pay £12.extra.gets busy

Self

10/10

Exceptional

23 Jun 2026

Ann

Got my room and a great rate - didn’t have the breakfast so can’t comment on that. Parking was an additional £10 for 24hrs so parked on street but parking very limited in the area. Lovely room was supposed to have a single but they gave me a double and it was a king size bed. Kettle tea and coffee etc in room and a biscuit. Shower was perfectly fine (over bath) hot evening so opened window. Room very clean. Check in straight forward.

Self

6/10

Pleasant

23 Jun 2026

Michaela

All in all it is what you would expect from a three star hotel, nothing really awful and nothig really great. Most of the recption staff were friendly and helpful but unfortunately not all of them as one receptionist in particular made feel like a naughty school girl if I ever needed to ask her anything due to her curt and abrupt responses.

The same is also true of the restaurant staff. While most of them were helpful and friendly some of the chefs who served the evening meals (which incidentally were nowhere near worth the £20 asked for it) would quite evidently have preferd to have been anyhere else than serving food to holidaymakers.

I enjoyed the stay but it is quite unlikley I would pay a return visit to this particular hotel.

Friends

2/10

Poor

06 Jun 2026

Nicola

This has to be the worst hotel we have stayed in. The room was dirty, very far from all amenities and everywhere you walked the floors creaked so loud you thought you were going to fall through them! The swimming pool was under major construction (which wasn't mentioned before we booked) scaffolding everywhere which was a little worrying. A child pooed in the pool and no one got the rest of the guests out! We went to the bar in the evening and while we were sitting having a drink 3 huge rats were trying to climb the trellis to where the kitchen was. Safe to say we didn't eat there.
When I brought all this up with the manager the next day, I felt reasurred I would get a full refund, but as I booked through expeadia I had to go through them and the hotel didn't respond to their request for information!! Awful.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Matthew

The pre-welcome before we arrived with a phone call and email etc. advising of the entertainment schedule etc. was a fantastic touch, so was the professional manner of the staff member when I called to ask about an extra guest. On arrival however the welcome at the reception wasn't the warmest, both females on the front desk didn't look or sound the happiest but we're professional.

We found our apartment which was very spacious however was showing signs of disrepair in places and lacking maintenance.

Overall other than a few areas in which the cleaning hadn't been carried out; the apartment was perfect for our needs and great for a family of 4-5. It featured one large bedroom, with a separate living room off a hall with a TV, dining area, storage and a double sofabed.

The bedroom had recently been decorated with a double and single bed, good to have USB sockets and power by the bed.

The kitchen area was a good size however hadn't been cleaned properly.

Nice sea view, and easy access to the car park and outdoor areas.

We stayed room only so didn't eat breakfast, but the restaurant(s) looked good. We did eat lunch and had food at the pool bar (Aztec) the food was good and drinks were reasonably priced.

The indoor pools are excellent and included, some work being undertaken to the carpark above, so good to see the scaffolding as a safety precaution above the pool.

Facilities are excellent, plenty to do but the whole place needs some TLC Inc some safety hazards.

Family_with_children

6/10

Pleasant

29 May 2026

Pavan

Room was very hot and the fan which they gave was absolutely terrible

Friends_and_family Family

10/10

Exceptional

24 May 2026

Paul

Everything about my stay was above & beyond what I expected. I will definitely visit again and recommend to family and friends! Extra bonus having full use of facilities from neighbouring hotel.

Friends

8/10

Excellent

31 Jan 2026

Ken

We really enjoyed our stay , room clean and tidy , however the mattresses were too hard and room could do with up dating .

Leisure Partner

6/10

Pleasant

03 Oct 2025

Susan

I have stayed at the resort numerous times and have always enjoyed my stay. Unfortunately this last time was not so good. The evening entertainment in the Derwent is always great but it was closed due to a private function. Giving an alternative in the Carlton which does not have the same ambience therefore not many people attended. This has put me off returning to the resort I’m afraid

Friends_and_family Friends

10/10

Exceptional

14 Sep 2025

Michelle

Would return

Lovely hotel. Lots to do

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Emma

The 165 years old Victoria Hotel is so beautiful, so big and still so functional premise that we were really impressed. It is true that need flooring and little room renovation but I can only congratulate with the owner and management how good is maintained.
The ladies at the reception are fantastic, so patient and helpful.
The swimming pools are fantastic and big sizes, good for long swimming and the other for families with kids with a separate little corner for babies. The jacuzzi is a good size, good bubbles (I like a stronger water jet but was ok). Steaming really good and hot sauna lovely.
The breakfast was very good and simple, basic very well cooked fried eggs, beans, plum tomatoes sauce, hash brown potatoes a little dry, scrambled eggs and sausages to improve. But the waiters were offering fresh made poached, boiled or scrambled eggs to be served at your table and fresh croissants too.
We loved the other station with a very good yogurt, prunes on syrup, fantastic fresh fruit salad, cerries on syrup, sliced almonds, apple or grapes juices. There are 2 hot drinks machines quite good, but for my italian taste the coffee was a little weak.
We found the service around the restaurant breakfast spotless, especially the lovely Ukrainian Pavel (not sure about the spelling) was making every single one so welcome and attentive to anyone needs, also the sweet Sara was very caring.
There are so many activities going on especially for senior that really enjoy the hotel a lot.

Leisure Friends

8/10

Excellent

27 Aug 2025

Nicoleta

We enjoyed our stay even though it was just 2 nights stay

Leisure Family_with_children

2/10

Poor

25 Aug 2025

Stephen

Dreadful!

The hotel was filthy, the bed was really uncomfortable, the food was discusting, the receptionist was rude, we definitely wont be going back!

Partner

2/10

Poor

25 Aug 2025

Chris

AVOID!! We checked in, then left and came home after a couple of hours!! It’s dirty, old, damp riddled and is completely inaccessible for prams. It’s a maze of dark corridors with filthy carpets that would have been old in the 80s. The air in our apartment was thick with damp. Swimming pools are cloudy with chlorine.

Leisure Family_with_children

8/10

Excellent

23 Aug 2025

Sedat

Lovely place. Staff friendly nice place to go for holiday

Leisure Family_with_children

8/10

Excellent

07 Aug 2025

Chloe

We enjoyed our stay at TLH Victoria. The only thing I would ask for is a mini fridge in the rooms. We were in a room for 4 but a mini fridge would have been really handy to put our bottles of water in and kids snacks.
There also wasn't much entertainment for the children over the weekend. There was a disco on Tuesday and Thursday but we were staying Friday-Sunday. It would be good to have a kids disco on a Friday and Saturday and have the bingo start just a little later so the little ones can have their fun

Leisure Family_with_children

10/10

Exceptional

06 Jul 2025

Pauline

Mini break

Took my grandchildren away for a night and this was the perfect choice. Lots for children to do, great food and friendly staff. I would definitely return.

Friends_and_family Family

4/10

Poor

04 Jul 2025

Michael

The bed were very hard the toliet would not flush properly and one member of staff was rude to my partner saying what was the point of staying because we check out earlier then we were supposte to

Leisure Family

2/10

Poor

03 Jul 2025

Samantha

I injured my foot during my stay in a metal bed prong that’s used to clip beds together that was left undone . I immediately informed the receptionist that wasn’t interested at all and gave me a small blue plaster to put over it it took me to complain to managers for anything to be done . It ruined what was meant to he a relaxing trip. I never complain but feel this was totally wrong and human error . The mangers did offer me a free evening meal and breakfast at no cost but since coming home the had to seek medical attention for the injury I sustained and now that I’ve left they don’t seem interested that I’m still suffering with the injury overall really disappointed . The pool facilities of this hotel are nice but the rooms have no air conditioning and can get quite stuffy they do provide a small fan but you won’t get a full night sleep when it’s hot here which is a shame . Absolutely gutted that a nice weekend away turned into a stressful one !

Leisure Friends

10/10

Exceptional

02 Jun 2025

karen

Very nice stay. Entertainment really good. Swimming pool great bit cold to start with but soon ok once swimming.

Friends_and_family Family

4/10

Poor

26 May 2025

Andrew

Poor quality - run down hotel

Old hotel really run down needs a good

clean sticky dirty carpets

Dirty bed sheets

Completely disinterested staff

Friends_and_family Family

10/10

Exceptional

18 May 2025

Barrie

Brilliant hotel

Brilliant hotel loved our stay and would highly recommend spa can be used for kids over 8 year old they loved it

Friends_and_family Family

10/10

Exceptional

02 May 2025

Clare

Didnt really need to leave the hotel grounds. Everything you need!
Spa, pool, games room and plenty of bars and restaurants.
Humble entertainment in the evenings.
Lovely relaxing spa and we had an apartment which had also had a small kitchen if you wanted to cook yourself.

Brilliant stay - for a family of 5 ages 39 -8 👍

Leisure Family

10/10

Exceptional

27 Apr 2025

jay

Enjoyed stay with all facilities, would book again

Leisure Self

8/10

Excellent

31 Oct 2024

Verified traveler

The stay was lovely and a good value for money, the room was a bit outdated and the mattress was a bit uncomfortable as you can feel the springs.
The pools area was good just needs some tlc to bring it back up.

Friends_and_family Family

8/10

Excellent

01 Oct 2024

Verified traveler

upper mid

the building is just old, and all of the ammenities are just a part of an awfully constructed complex. despite this, the stay was alright

Partner

8/10

Excellent

08 Sep 2024

Richard

Our 3rd visit. Staff very good my only disappointment was I had booked 2 rooms for 2 days. When I booked it was free parking since my booking they charge so £40 extra. Very disappointed

Partner

8/10

Excellent

04 Sep 2024

Brett

Great place

Great place to stay for a family - the facilities in the apartment and activities in the hotel are great and it’s close to the beach, Marina and Town Centre. It’s also not too far from the rest of the Riviera. We’ve lived at other good places in Torquay in the past, but this was by far the most practical and functional place for us as a family.

Friends_and_family Family

8/10

Excellent

03 Sep 2024

Margaret

Lift stopped working. We were on the first floor and I had problems with the stairs. Also I requested a walk in shower….was given a step to climb into bath… too unsafe for me to use

8/10

Excellent

26 Aug 2024

Karen

Overall the stay was great
But the beds are TOO HARD.
Breakfast was fantastic.

Leisure Family

6/10

Pleasant

26 Aug 2024

Richard

Nice pools, view and decent food but building is showing its age and overall it is overpriced, but may still appeal to the older generation

Leisure Family_with_children

8/10

Excellent

26 Aug 2024

Pauline

Entertainment advertised was incorrect because it was limited.

Dining was great and staff were accommodating.

Spa was amazing and staff were informative.

Floor boards were creaky. Wooden flooring was loose. On the whole, rooms need updating.

Leisure Family

8/10

Excellent

26 Aug 2024

Kevin

Like the hotel. But thought things could have been cleaner

Leisure Partner

10/10

Exceptional

24 Aug 2024

Gary

while it may be an older property, it exceeded my expectations in many ways. The rooms do show their age, but the exceptional staff more than make up for it with their friendliness and attention to detail. The hotel offers a wide range of facilities that are perfect for families, including a massive games room that kept the kids entertained for hours. Both the indoor and outdoor pools are well-maintained and a fantastic place to relax. The evening entertainment was awesome. Additionally, the hotel's location is ideal, making it easy to explore the surrounding area. Overall, it’s a wonderful place for a family getaway!

Leisure Family_with_children

8/10

Excellent

18 Aug 2024

Jordan

Hotel was nice but a bit noisy as room located by fire door which seemed to be in use all night long. Good activities though and lovely pool.

10/10

Exceptional

11 Aug 2024

Elaine

Good weekend away

Good value for money - had lots to do - near beach and restaurants ( 10 mins walk) staff helpful and friendly- having some work done so had scaffolding in front of our sea view but didn’t spoil our overall experience- would recommend for couples or families

Partner

8/10

Excellent

11 Aug 2024

David

Our room could have done with air conditioning as the fan wasn’t enough.

Leisure Partner

6/10

Pleasant

10 Aug 2024

Verified traveler

Review

The hotel was clean but very dated. We stayed on the 3rd floor which was very hot. The bed was very uncomfortable, but the room was clean. We stayed for breakfast which was average, but did feel uncomfortable whilst eating our breakfast as the young man (waiter) was stood near our table waiting for us to finish our breakfast so that he could remove our plates as soon as we had eaten. We felt that we were being watched.

Partner

6/10

Pleasant

08 Aug 2024

Rahat

The hotel staff especially Vivianne was very friendly and helpful, the rooms were spacious but the beds were very hard and uncomfortable

Leisure Family

10/10

Exceptional

01 Aug 2024

Souela

10/10 to reception staff

Everything was fantastic, clean, full facilities and very friendly staff members ☺️

Friends_and_family Family

8/10

Excellent

25 Jul 2024

Verified traveler

Good for families

The entertainment was ok and kids enjoyed , hotel is dated but clean and it’s refreshing blast for the past , a lot to do , swimming area are big and ok , nice place for family albeit dated. It was fun and in good area overall would recommend .

Friends_and_family Family

10/10

Exceptional

15 Jul 2024

Ryan

Great location, friendly and helpful staff. Plenty of facilities. Good value. Recommended.

2/10

Poor

15 Jun 2024

Kshithish

Total Scam and poor service

It was a very bad experiance from both hotel and hotels.com. I feel scammed.
Scam 1: The hotels.com site says free parking. And hotel reception said no free parking available for bookings through hotels.com. Asked me to pay £10 for parking. When contacted hotels.com customer service they said the free parking is on first come basis. Which was another lie confirmed by the hotel reception.

Scam 2: hotels.com itennary said 1 douple bed, one double sodlfa bed and a single bed. But the room had only 1 douple bed and a sofa bed. No help or answer given by hotels.com customer service.

Business

2/10

Poor

02 Jun 2024

Marium

It is nothing like it shows in pictures . Entrance to the room looked very out dated . The curtains and windows looked like it has not been cleaned .
The sofa bed was very uncomfortable could feel the springs and the mattress was deep in the middle . I could not sleep and relax at all . Duvet cover felt as if the cotton wool inside was mushy and for sure that means it has probably not been changed for years .
Very disappointing. I will unfortunately not go again .

Leisure Family

6/10

Pleasant

04 May 2024

Maisie

Booked in tlh Victoria online, however my reservation was placed with joining hotel derwent. Staff were able to rectify this and we stayed in Victoria in the end. Room had the necessities but was roasting hot the entire time. Was ok for one night.

Leisure Family_with_children

10/10

Exceptional

19 Apr 2024

Verified traveler

Always have a great time when staying here

Partner

2/10

Poor

18 Feb 2024

Anna

Horrible hotel

Apartment was absolutely horrible , squeaky floor , old stinky carpet , old uncomfortable beds , at least have good comfy beds but no , very very old everything , no worth the money at all , pool ok but not very clean 😢

Friends_and_family Family

6/10

Pleasant

06 Feb 2024

keith

lots of steps and ramps so you need to be pretty fit , i can only imagine it to be a nightmare if your disabled. Not sure how you would get to the swimming pools if disabled lot of steps down. £10 a day to park is a bit steep too.

Friends_and_family Family

6/10

Pleasant

05 Feb 2024

Andrew

The property is very central to the seafront and restaurants.
Parking was a complete nightmare with cars left abandoned everywhere so chose to park offsite a couple of minutes away. Over half the price to park on site and easier as well.
The facilities were clean and tidy (a little worn/dated) and the room was well presented. The issue we had was how hot the place was. We had the window fully open (January) and we still never used the covers. We had a particularly uncomfortable night due to the heat in the room (and we switched the radiator off). The general Spa facility was ok if you wanted a swim and sauna as well. Overall not bad value for money

Leisure Partner

10/10

Exceptional

12 Nov 2023

John

Torquay weekend

Great weekend break, yes hotel a little dated but the facilities were fantastic.
We stayed in an apartment and booked meals which were lovely

Friends_and_family Family

8/10

Excellent

24 Oct 2023

Michael

Having 5 hotels in the same group use the same facilities has its advantages and drawbacks. Cheaper yes busy very ! Swimmers would love the pool and small children can swim in the smaller pools. Always book direct as you get better perks.

Friends_and_family Family

8/10

Excellent

18 Oct 2023

jeffrey

heating not working,was supplied with a heater that was no help,staff said the heating would be on the next day, it was not.get it sorted ASAP

Leisure Partner

8/10

Excellent

01 Oct 2023

Matthew

Property very dated and breakfast was ok

Leisure Partner

6/10

Pleasant

31 Aug 2023

Verity Jayne

Great staff and service. Very clean, but could with refurbishing all the bedrooms including the bathrooms. Some of the carpets in the corridors downstairs need replacing and repainting. The room we were given was not the picture shown on their website.

Leisure Family_with_children

6/10

Pleasant

30 Aug 2023

Kaylie

The room was dated and the fan we were provided for some form of circulation for our room was unsafe - the cover was held together with an elastic band.

On two occasions when being provided with fire safety procedures the group were informed in case of emergency we should run out via the nearest exit.

On one occasion no wet floor sign was provided for a recently mopped floor in a communal toilet area.

We were always two of the first people to breakfast and on two occasions informed there were no croissants available as the delivery had not come yet.

Leisure Family

6/10

Pleasant

21 Aug 2023

Mohammed

Bad beds

They need to upgrade or get new mattresses. Ther matterss is total springs. very uncomfortable. Every morning woke up stiff and pains.. very disapointed with the beds which is the main thing people book hotels it to get a good stay and sleep. Overal staff were good nite security guy was a very humble lad. On site spa and leisure was good apart from steam room hardly steaming up but yeh all good apart from the beds and sleep

Friends_and_family Family

10/10

Exceptional

14 Aug 2023

Anthony

Very comfortable and clean . If anything more directions needed within the hotel to find your way about.

10/10

Exceptional

08 Aug 2023

Caroline

Great holiday

Excellent customer service and food in the restaurant. Bedroom was lovely and bright and airy but bed very uncomfortable with springs. Was given a mattress topper after complaining which made a big difference. We've stayed at TLH three times now and love it but hotels need painting and modernising, looking quite dated.

Friends_and_family Family

10/10

Exceptional

26 Jun 2023

Trudy

Good value and fantastic location

We had a lovely family visit.
Excellent facilities and customer service

Friends_and_family Family

8/10

Excellent

25 Jun 2023

Claire

Pleasant hotel. Hotel very dated and the rooms could do with a refurb. However, tidy and bedding was clean. We slept well.
The staff were all very welcoming and helpful.
The outdoor pool area and bar/restaurant were fab, with the weather being so nice we felt like we were abroad. Kids enjoyed the indoor heated pool too which were clean and a decent size.
A few minute walk to the seafront.
Plenty of parking across sites £10 for 24 hours which was handy.
Overall, we enjoyed our stay and would stay here again.

Leisure Family

4/10

Poor

01 Jun 2023

Gareth

Poor

Hotel was really run down. Bed was broken. Noisy and smelt of boiled fish. We’re unable to give me a VAT receipt. Really poor.

Business

10/10

Exceptional

11 May 2023

Angela

Lovely friendly hotel

Absolutely fantastic stay. Nothing too much trouble for the staff. Food excellent. Staff friendly. Only one negative is that you have to serve yourself for evening meal no waitress service and when i stay in a hotel i do like to be waited on in the restaurant.

Partner

8/10

Excellent

10 Apr 2023

Anthony

3* Hotel with great facilities

The hotel itself is very dated and tired, and appears to mostly cater for pensioners, however the facilities were fantastic for our family trip. My 3 and 6 year olds loved the indoor swimming pool complex and the arcade, both were excellent.
The location is about 10 minute walk to the beach and 20 minute walk from Torquay marina

Friends_and_family Family

4/10

Poor

10 Apr 2023

Hajin

The staying started bad by having limited to no parking, we had to go around twice to find a parking spot.
There were no towels in the room when we got there, we had to go to reception and ask for some.
The reception persons were all in a bad mood throughout our stay and were doing the minimum function.
The breakfast we got was decent, and some staff were helpful, you could see they were really trying and quite busy helping restock. However, when prompted to help us with some croissants, they went to check if the kitchen is still open and never came back with an answer. While still having coffee with a fully buttered toast, a staff member came to clean up. It felt as though they were kicking us out despite other patrons being in and it wasn’t around closing time, with plenty of other free tables.
Overall we wouldn’t recommend, awful parking, decent pool, unfriendly staff.

Leisure Family_with_children

10/10

Exceptional

27 Mar 2023

Darren

Friendly helpful polite staff food was lovely

Leisure Friends

10/10

Exceptional

25 Mar 2023

Frankie

60 th Birthday

We had a fantastic time and will definitely be staying there again

Friends_and_family Family

8/10

Excellent

20 Mar 2023

Matthew

As with all TLH properties the rooms and buildings are in desperate need of renovation, however, the rooms are large and comfortable, beds comfortable. The staff are excellent and the breakfast is always of excellent quality. We've never had the evening meals but they always look excellent. The facilities on site are second to none, pools and steam room etc, bowling facilities and snooker tables etc.

Business

6/10

Pleasant

17 Feb 2023

Lloyd

Everything was very good all round. Not worried about having the apartment serviced but had trouble getting toilet roll soap etc... ever aksed the cleaner to drop some inside the door . She said she would and then didn't. Had to go to reception. When i saw her the next day she ignored me. About from that small thing Everything was very good. No complaints.

Leisure Family

10/10

Exceptional

31 Oct 2022

Michelle

Great hotel

This was our 2nd stay here, this time we choose to stay in the apartments. It was clean and spacious, the staff at Alberts bar was really helpful and friendly. Planning on coming back next year.

Friends_and_family Family

4/10

Poor

25 Oct 2022

Steph

It was clean and tidy but bed uncomfortable, no toiletries in bathroom room run down

Leisure Partner

4/10

Poor

24 Oct 2022

Andrea

I was expecting better food and service really poor

Leisure Family

8/10

Excellent

03 Oct 2022

Cheryl

Big band dance weekend

Car parking at hotel was a bit challenging. It may be wise to consider travel by train ... Could easily walk between hotels and facilities using the internal walk ways. Staff very friendly and helpful. Nice crisp white table cloths. Good buffet breakfast and dinner. Excellent selection of teas and machine made coffees after meals Room comfortable with shower over bath and tea & coffee making facilities. Great live band for the evening dances!

Friends_and_family Friends

10/10

Exceptional

17 Sep 2022

Gordon

We liked the outdoor pool area very spacious plenty beds by the pool

Leisure Partner

8/10

Excellent

06 Sep 2022

Neva ann

Very nice place everything you eant in one place good location fruendly staff comfortable rooms and good facilitues

Leisure Family

6/10

Pleasant

03 Sep 2022

Samantha

Just stayed here hotel needs a makeover .pool was nice coudnt sit by outdoor pool as always full no sunbeds .tables outside werent cleaned was food left on tables and glasses .also there was a young boy cleaning the indoor pool while people were swimming in it.coudnt they do this when pool was closed.breakfast was very tasty . No parking spaces either .

Leisure Partner

6/10

Pleasant

29 Aug 2022

Lucy

Parking was a problem as its a big hotel and only a limited number of free parking spaces. You could park opposite at leisure centre for £10 for 24hr or there were a few streets a 5 minute walk away for free.
Check in was smooth.
Room was ok, we had a sea view which was nice but windows were so dirty inside and out that it spoilt that view. We had to ask for extra pillows as only one each on arrival but that was quickly rectified by Reception staff. Towels and bedding were clean and fresh.
Breakfast was ok, its buffet style. Sausages were cheap and tomatoe sauce was nasty. All the staff in restaurant were very nice though and would get anything you asked for quickly.
The Swimming pool itself was pleasant but changing rooms were in need of a hose down and the poolside surround was covered in gritty sand so was unpleasant to walk on so recommend taking flip flops.
The drink prices in the bars are ok and the food served in Alberts bar was very tasty.
Evening entertainment was exceptional and fun.
The games room is well equipped and would keep kids entertained for hours.
Overal happy with our stay.

Leisure Partner

8/10

Excellent

16 Aug 2022

Paul

Chat

The bed didn't seem like a Double and the mattresses where to hard and pillows to softed on Double and single beds. Dinner restaurant we could not get into for Dinner or breakfast.

Friends_and_family Family

10/10

Exceptional

20 Jul 2022

Janet

Great location brilliant for family and gorgeous breakfast 😃

Leisure Family

6/10

Pleasant

13 Jul 2022

laarni

the property and the amenities are great..also the staff at the information specially Gosia is really awesome..but people at alberts restaurant is very very annoying and no manners..and the food is not nice..we ordered bread for starters and 2 steaks for main..and they serve the main dish before the starters..plus the fact that before they serve the food they informed us that they don't have anymore steak knife coz it's been delivered to the kitchen or whatsoever..we understand about the steak knife but serving the main dish before the starter??we talked to the staff at the restaurant nicely asking for our money back coz we told them we're eating the mains already that's y we don't want the starter..but this young lad staff has a very poor manners..i feel sorry for him coz he never learned the most important thing in life..in fact he blamed us that we never informed them that the bread is for starters..but the truth is me and my husband both said it's for starters..and he keeps telling us that it's our fault..and he even lied to us so many times when we said we want to tlak to the manager..he said also his not gonna give our money back coz it's not their fault..and he keeps mumbling on the side..i don't think we will ever eat there again if we come back to that hotel..the fact that their food is not nice..😥

Leisure Partner

4/10

Poor

05 Jul 2022

Verified traveler

Very Disappointed

Unfortunately all the TLH hotels re looking very tired now, my brother stayed in the Derwent and he said exactly the same, eith all the wall paper coming off the walls, it needs a lot of TLC and a luck of paint. We have been coming to TLH for many years but all the hotels need decorating and the pool changing rooms were dirty as waa the outside pool/terrace area. There was a sewage smell in all the toilets. Our beds were extremely uncomfortable and the room noisy. The only positive is that all the staff are all so lovely and helpful. We won't be returning unless it gets a full makeover or recommending to our friends and family anymore. So sad as we have many happy memories of the years we have been coming to TLH.

Friends_and_family Family

10/10

Exceptional

14 Jun 2022

Laura

Great hotel!

This hotel was in a great location, close to the beach and it had 3 nice swimming pools. The room we had was lovely, it could accommodate 4 adults and had a brilliant see view. The beds aren’t the most comfortable I’ve slept on, but the bedding, towels and room it’s self we’re all very clean. All the staff we came in to contact with were extremely polite, especially Pam, Arthur & Alan who helped us check in and get to the room.

Friends_and_family Friends

10/10

Exceptional

13 Jun 2022

Amanda

Excellent

The whole experience was fantastic.l

Friends_and_family Family

8/10

Excellent

31 May 2022

Julie

Weekend away

It was a lovely stay, really comfortable friendly staff. Only one problem was where we sat at breakfast was really dirty. Other than that very enjoyable stay.

Partner

8/10

Excellent

23 Apr 2022

Danielle

Lovely stay at the TLH Victoria. Apartment we stayed in could have done with a bit of a dust and update but other than that the hotel is perfect for families. Amazing pools, entertainment all day and night and lots to do, would definitely stay again

Leisure Family

10/10

Exceptional

25 Feb 2022

Verified traveler

Very good

It was the best holiday ever hard in the uk the children 👧 had a lovely time, we didn’t have to find entertainment for the children the hotel had everything to keep them busy. The apartment had everything and it was within the hotel didn’t have to go out if we didn’t want to do near to the city centre and the beach. I would love to go back again but been trying to book for summer holidays but it’s fully booked. All I can say is I will go back there again and again.

Friends_and_family Family

10/10

Exceptional

28 Dec 2021

Gerald

Had an excellent Christmas at the Victoria Hotel enjoyed every moment there, always plenty to do day and night especially when it's raining, food was very good plenty of choice also loads of entertainment in the various hotels, all in all a first class Christmas break.

Leisure Friends

10/10

Exceptional

16 Oct 2021

cheryl

The facilities were great when working properly. At some point during my stay, everything except the pools had a temporary issue that needed fixing.
They keep the Spa area in good condition and are expanding to have an 'ice & fire' experience.
There were plenty of evening 'entertainments' to choose from.
This is a complex of four different hotels in a square and each has something different to offer.
The staff were brilliant!
The location is very convenient for Torquay town, Beach, Abbey and all forms of public transport.

Leisure Self

10/10

Exceptional

15 Oct 2021

Peter

Relaxed

Just returned from abfewbdays

Partner

8/10

Excellent

04 Oct 2021

Don

Hotel a bit outdated but comfortable. Daily cleaning only ok! Bath not cleaned! On Saturday night the Derwent had a noisy session that went on until early hours making it hard to sleep! However all staff excellent and very helpful, particularly in the restaurant and at reception. Plenty of activities and entertainment for everyone! Would stay again! 😀

Partner

10/10

Exceptional

01 Oct 2021

Jacky

Birthday break

I booked this weekend for my 60th birthday had a great time would recommend to everyone

Friends_and_family Family

6/10

Pleasant

27 Sep 2021

Mark

Good hotel. Good location and facilities.

A good stay. Hotel is large, plenty of onsite parking. Good location as easy to walk to the town centre etc (20 mins walk)

Room was clean but would of been better with a fridge in the room. Asked for a double but had 2 singles pushed together but still made as separate beds. Bathroom was good but no real toiletries provided. Just a bottle of \"blue stuff\" which we assumed was just shower gel - no label on the bottle. No separate shampoo or anything like that.
Room was quite warm and a fan was available but didnt really have much effect on us. We were on 2nd floor overlooking the bay so the Sea View was nice, if a bit obscured by a tree or two.

Facilities were good. Swimming, games area, bowling etc.

Breakfast was OK. Buffet style so we helped ourselves, as we were then eating a waitress came over and asked if we would like anything from the kitchen like Poached, eggs, kippers etc. Would of been nice to have been told this before we sat down in case we preferred any of that compare to the buffet. Most of the eggs were overdone which was a shame.

All-in-all it was an OK stay.

Partner

10/10

Exceptional

25 Sep 2021

KEITH

Recemend this hotel

The Victoria was a nice hotel clean with lovely view. The food was acceptional with very polite staff would be happy to return anytime

Friends_and_family Friends

10/10

Exceptional

25 Aug 2021

Sarah

Weekend stay

We are a family of 4 2 adults 2 children, we all had a lovely time. The indoor swimming pool is amazing and we all enjoyed it everyday.
The only thing I would recommend is the accomadation is very dated and in need of a refurb. We stayed in an appartment, it was lovely but needs fresh paint, carpet -had lots of stains and a new sofa bed as was very well used and old.

Friends_and_family Family

4/10

Poor

22 Aug 2021

Ahmed David

Be careful, rooms not like pictures online

This was one of the biggest disappointments when it came to a hotel in my entire life.
When I went online I looked for the best deal down from a 5 star hotel for our staycation. It was not expensive but definitely not cheap. When we got there, the hotel is old, untidy and needs painting, the room was totally unacceptable, dirty and hair in the bath, so obviously not washed. I refused to stay until I was moved to a better room, replaced in an ok room, also dirty but both definitely not like the online photos.
Food was awful, everything was obviously frozen or canned food, we went out to eat, what was the point of paying half board?
Staff try to be helpful,,, but the service is not up to standard when you hire obviously new school leavers or employees with no hotel experience.
While at the reception complaining about parking another guest was leaving a few hours after arriving for the same above reasons.
I’m 57; so been around a while, and unfortunately this was my worst hotel experience so far!,,

Partner

10/10

Exceptional

21 Aug 2021

Sally

Summer break

Great time some of hotel a little dated, but entertainment fabulous as well as great pools and facilities. Staff also brilliant especially Nicki in the arcade,!

Friends_and_family Family

6/10

Pleasant

19 Aug 2021

K

Completely mixed experience

The noise at night was unbearable. The bed was uncomfortable. Reception staff were pleasant but the quality across the hotel fluctuated. When arriving for breakfast on he first day we were ignored for some time- another guest prompted the staff to acknowledge us! The breakfast wasn’t great with no variety for vegetarians!
We ate in Alberts and this was by far the worst meal I have ever been served anywhere! The kids chicken nuggets were completely inedible and the veggie chilli was basically a bowl of tomatoes.
The games room was good and staff were friendly. Swimming pools were well kept.

Friends_and_family Family

10/10

Exceptional

12 Aug 2021

Verified traveler

Apartment was large and clean

Leisure Family