Extended Stay America Suites- Norco

8/10

Excellent

27 Jul 2026

Amel

Staff was friendly

4/10

Poor

12 Jul 2026

Laura

Full kitchen with no utensils or coffee maker. No hairdryer, nor shampoo.

Partner

4/10

Poor

11 Jul 2026

Francisco

Slight yellow stains on all the sheets

Friends

2/10

Poor

07 Jul 2026

Hortencia

The hotel is older and there was a lot of foot traffic. It appeared this hotel was housing homeless or struggling people.

Family_with_children

6/10

Pleasant

05 Jul 2026

Steve

Upon checking in a guest was starting a fight with out of towners. Cops and ambulance called. Thought out the night many druck people in the hallways very loud and foul mouthed.
Two other hotels a bit up the street. Think I will try those next time.

Self

10/10

Exceptional

02 Jul 2026

desmond

Nice

10/10

Exceptional

01 Jul 2026

desmond

Nice clean and peaceful place to stay.. good staff

Partner

4/10

Poor

28 Jun 2026

Amanda

Would never stay there again! The person who checked us in was nice. The place was very dirty, and old and run down. Looks like it’s used for government subsidies housing.

Partner

2/10

Poor

17 Jun 2026

Sombra

Very minimal cleaning done if any in the room.

Family_with_children

2/10

Poor

15 Jun 2026

Dustin

This property is not a real hotel. It is clear that it is mainly serving long term, live in state programs. Was so tired of people/guests asking if I had any smokes. Another guest followed me to the elevator while complaining that his monthly check from the state got reduced. Many transient, and long term residents. The lobby is clean. That’s where it ends. The amount of smoke, weed, and other smells is gross. We stayed on the 2nd floor. Hallways were gross. Spills and stains everywhere. The room/cell was very basic. The beds are really on metal cots. Blinds were broken and nasty. Stains on the lamp shade between the beds. The kitchen is bare. There’s a nice sign on kitchen counter telling you to simply call the front desk if you need any dining plates/utensils and they’d bring it right up. I did that, was told to come down and get it myself. After 4 days, I asked the front desk if we could have house keeping at least come do garbages and the beds. Was told cleaning is done every two weeks; and that it is my job to take the garbages out to the dumpster. DO NOT STAY here if you are wanting a regular hotel experience. That’s not what this place is.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Marisa

Clean room. Very comfortable

Self

2/10

Poor

14 Jun 2026

Sharon

DISGUSTING
Zero maintenance. Hallway reached the room smelled a cat pee. The floor was sticky in the room. The toilet seat was broken. The sheets were stained. The chair was ripped. And either it was blood, ketchup, or poop on the lampshade. We tried three different rooms in this hotel and every one of them was disgusting. We ended up leaving and not staying there in fear of bedbugs.

Family

8/10

Excellent

13 Jun 2026

Kathy

Upon first view, we were taken back a bit after pulling into the parking lot with the amount of people hanging out, cleaning excess amount of trash from cars that looked to have been sitting there for a while. There seemed to have been a medical emergency with paramedics & a fire truck present. When entering the lobby, the front desk looked concerned over what just occurred (that made me nervous). My interaction with the front desk was smooth and a good experience, the manager and the hotel clerk were extremely kind & very helpful. Upon entering the hallways to get to the elevator, I got nervous again with the potent smells. Ramen & MJ. When we opened the door to our room, it was noticeably clean, but has a strong scent of a watermelon spray. That bothered my family so we had to air out the room for a couple hrs & turn the air on to get the stuffiness out. The room has a microwave, stove, sink & full sized refrigerator which was very helpful. The bathroom had noticeable signs of wear and tear, the beds had metal frames so any movement caused squeaky sounds. We got accustomed to the room after a few hrs and truly appreciate the kindness of the staff, however this building needs some upgrades & repairs. Breakfast was grab and go style (packaged pastries, granola bars, coffee, hot chocolate & oatmeal packets), but not bad for what we needed on this trip. We did appreciate how well stocked & clean they kept that area. Upon checking out, we were thanked for our stay.

Friends_and_family Family

4/10

Poor

08 Jun 2026

Tigran

I will never stay here again

6/10

Pleasant

05 Jun 2026

Sandra

Smell from others cooking stayed in the hall way!!

Self

4/10

Poor

03 Jun 2026

Kaitlyn

Mold in the shower, everything was filthy including blood stains in the counter and bathroom floor. I had to buy Clorox wipes and cleaned what I could. Chairs in the room looked like they had been turn up by animals Bed was supposed to be a queen but it wasn't, it was sized more like a full size bed, bed was rock hard, bought a queen size mattress topper to make it more comfortable and the topped was abot 18 inches wider than the bed. Sheets smelled and were stained. Woken up numerous times by barking dogs. Staff was nice but that's about it, unlikely I'll ever stay there again.

Partner

4/10

Poor

30 May 2026

Luis

I had to change rooms twice. The sheets were dirty, and the furniture was completely worn out.

10/10

Exceptional

28 May 2026

Joey

Excellent customer service from all the employees

Self

6/10

Pleasant

27 May 2026

Omar

The room was non-smoking, however it smelled like smoke. The hotel advertises breakfast, however all they have are granola bars and coffee, that’s not breakfast. There were non-operating vehicles on the premises that made the place look dissatisfying. I don’t foresee staying at that hotel in the future.

4/10

Poor

25 May 2026

david

It was dirty the room next to me was up all night smoking drugs I felt I got under the influence from the smell the hallway smelled I’ll never go back. I’ve stay there before and behind that experience was the reason I went back, but never again..

Family

10/10

Exceptional

13 May 2026

Anthony

I had a great stay with no problems! I would come back to stay again.

Self

2/10

Poor

10 May 2026

Jacqueline

Once you get to this location you automatically get a sense of feeling that you are not safe. Once we were given our room keys the hall way right off the elevator smelled like cat urine and the carpet was full of stains. Not to mention the room was HORRIBLE! The side leather chair was extremely peeled off and the room has stains everywhere’s. Not to mention the restroom which the door has water damage and cracked walls. As soon as we walked in we walked right out and checked out. We weren’t even there 15 min when we ran out that door to another hotel. NASTY LOCATION.

Partner

2/10

Poor

07 May 2026

Candy

This property was extremely unsanitary. The alarm was covered in plastic bags. The bathroom was not cleaned and toilet seat had brown waste. Furniture was ripped. But most disgusting was the hair and mucus stuff in pur sheets. I strongly suggest that you stay away this hotel.

Family_with_children

10/10

Exceptional

20 Apr 2026

Laurie

Loved the staff

Partner

10/10

Exceptional

15 Apr 2026

Darlene

Na

2/10

Poor

04 Apr 2026

Gursharanjit

No breakfast at all. No even coffee was there

4/10

Poor

23 Mar 2026

Reed

Staff friendly. Hotel smells like weed and is dirty in common areas. Cable didn't work in room. \"Breakfast\" is not breakfast. Just nutrigrain bars and coffee

Family_with_children

2/10

Poor

23 Mar 2026

Stephanie

This was an awful experience. Room was dirty, refrigerator didn’t work, room lights would not turn off so you must sleep with lights on, insufficient towels, none of the kitchen amenities advertised were available, the grounds were filthy, strewn with cigarette butts. Staff was unavailable to resolve any problems. The worst hotel experience I have ever had.

Friends_and_family Friends

2/10

Poor

22 Mar 2026

Jill

Staff was friendly but the hotel is a pit!! Owner needs to update all areas!! Horrible situation!! NEVER AGAIN!!! Please don’t recommend this place to ANYONE!!

Friends_and_family Family

4/10

Poor

15 Mar 2026

Araceli M

The guest here are very questionable individuals. Our room didn’t have any towels, the tv didn’t work and it doesn’t have breakfast like it claims to.

10/10

Exceptional

10 Mar 2026

Julie

Staff was great and accommodating

Friends_and_family Family

4/10

Poor

08 Mar 2026

ERIC

it is an “extended stay” place and I got the feeling it was a place they put homeless people. hallways and elevators were dirty. way too many dogs. you have to ask for shampoo! they have 2 bellcarts and one of them was held together with tape. their free breakfast is coffee, granola bars and pre packaged muffins

Partner

10/10

Exceptional

08 Mar 2026

Marisa

I try to stay there as much as I can since the staff is so great .. always friendly and happy to see you at check in

2/10

Poor

22 Feb 2026

Gerardo

Room looked neglected. Chair sofa in room was dirty and extremely worn. Bed was very cheap, basic spring mattress. When asked for refund we were told thats juts the way the rooms are

Partner

10/10

Exceptional

20 Feb 2026

Marisa

There staff that's why I keep coming back there's one girl who was there today this morning idk her name but she is very out going and always checking on me ... Yhen there's a girl who wears glasses who sometimes looks like she doesn't want to be there

Friends_and_family Friends

2/10

Poor

17 Feb 2026

Jason

This hotel was so poorly kept! The couch in the room literally had the fake leather scratched off, the hotel smelled like people smoked in there all day and they tried to cover the smell. The shower was sketchy, when you moved around it sounds like it was gonna fall apart. The only good part was the staff. There is not breakfast included, it’s just coffee and breakfast snacks. Lastly, the rooms don’t look like they do on the pictures. DO NOT STAY HERE.

Self

2/10

Poor

15 Feb 2026

Arnulfo

Horrible staff!!! They had us waiting for an hour or more just for a room key BECAUSE they didn’t have anymore !! The rooms and hallways had this funky smell too ! I had booked 2 rooms and the manager was saying I only booked one

Family_with_children

6/10

Pleasant

15 Feb 2026

Javier

Because you guys are pet friendly, the room smelled a little bit like pets, the sofa was scratched up, and the elevator was out of service when we first arrived

Leisure Partner

2/10

Poor

15 Feb 2026

Jennifer

Room was a mess, loud and noisy run down. Couch was peeling all the final. Pillows and bed uncomfortable. Room stunk upon arrival.

Staff was nice and tried their best to support but unfortunately it was out of their control

6/10

Pleasant

12 Feb 2026

Aimee

Yes

Leisure Partner

2/10

Poor

12 Feb 2026

Tanya

O

4/10

Poor

09 Feb 2026

Ricardo

Sink didn’t drain. Sheets were dirty. Room smelled and bed frame was making nose with any movement.

Self

6/10

Pleasant

08 Feb 2026

Irene

Unfortunately the hotel was a letdown. The rooms are very worn, broken mirror, cracked sink, a non working fridge, and the floors were so dirty in the rooms. There are 3 doors to get into the actual hotel, feels a little prison like. After spending 2 nights there i would guess they are part of some vouch program or something. We wont be staying there again. The one good thing about the hotel was that the staff was nice and friendly.

Leisure Family_with_children

4/10

Poor

03 Feb 2026

Susan

Didn't have a coffee pot, no remote foŕ the tv and wifi didn't work.

Leisure Pet

10/10

Exceptional

30 Jan 2026

Mark

Yes

10/10

Exceptional

28 Jan 2026

Mark

Gd people all the way

Leisure Self

6/10

Pleasant

27 Jan 2026

Maryanne

Staff was great….rooms were lacking.

Business Family

6/10

Pleasant

26 Jan 2026

Jeffrey

The room assigned to us was not clean. It had dirty sheets. Smelled like a carton of Cool cigarettes had been smoked in there while the window was closed. However the staff was very apologetic and rushed to find us a new clean room.

Leisure Partner

8/10

Excellent

25 Jan 2026

Lupe

Room was clean. Staff was very courteous.

Leisure Partner

6/10

Pleasant

18 Jan 2026

Delmy

Light bulb blowned out, tv remote control didn’t work, exhaust fan in bathroom don’t work.

Business Family_with_children

2/10

Poor

12 Jan 2026

Jenna Velinda

Norco is a nice area. Off a majority street near a lot of conveniences. The outside of the hotel facility is nice, even the parking lot but from my experience there needs to be security or better regulations as one of your exit doors someone had held open by a rock. Horrible parking and a car with no license plate. Office reception area was clean except no coffee but once you get inside absolutely disgusting. I have never felt so grossed out by a building. It smelt of gin and people smoking marijuana in my face. Finger prints brown smeared markings on the walls underneath and God knows what else in the second room they gave. The blinds broken. Drawers left open and an envelope asking for tip for housecleaning: My tip: hire new housecleaning staff. Really deep clean and invest in some money to fix or replace what's broken or torn. Stains on the carpet. New management and house cleaning staff is needed but the front desk associates were 5/5 stars.

Honestly even though they refunded me I would like the whole amount I paid for back as they only refunded me $76 out of $93 which is BS as I never even used the rooms except to wash my hands bc I was so disgusted

Leisure Self

10/10

Exceptional

12 Jan 2026

Mark

Yes

2/10

Poor

10 Jan 2026

Alfredo

I don’t spend the night I vandal because was to bad

10/10

Exceptional

09 Jan 2026

gabby

Room was clean, staff very helpful and polite

Business_and_leisure Partner

2/10

Poor

04 Jan 2026

Peter

The television in the room sporadically did not receive broadcast from local stations, one morning there was only coffee for breakfast available and it was after 6 o’clock almost 7 the second day none of the equipment was working, so no breakfast wasn’t offered no coffee nothing and the morning staff don’t seem to care of the equipment worked or not.
in the future, I will not be staying at this location.

Leisure Friends

8/10

Excellent

03 Jan 2026

Litzy

Very clean room smelled great compared to other hotels I’ve personally stayed at will come again

Leisure Pet

8/10

Excellent

30 Dec 2025

Raymond

Same as all the ones I have been too. Nothing to fancy.

10/10

Exceptional

24 Dec 2025

Mark

Gd

Leisure Self

2/10

Poor

17 Dec 2025

David

Hated it

Business Self

8/10

Excellent

16 Dec 2025

Esmeralda

Place was clean. Stayed for work and was fine

2/10

Poor

27 Nov 2025

Lorena

The room was severely neglected! Awful experience to have to deal with after traveling all day.

Friends_and_family Family

4/10

Poor

17 Nov 2025

Adame

Dirty, water pressure is non existent. Lights turn on and off in the middle of the night. Fridge didnt keep anything cold. I felt gross when i was there. I even left early. Tile floor is dirty. Having to go through one door to go in and out the building past the front desk is ridiculous. Using a key card to go in and out is all ridiculous.

Business_and_leisure Self

6/10

Pleasant

15 Nov 2025

Marcus A

The staff was very friendly and the room was okay.

8/10

Excellent

07 Nov 2025

Esmeralda

Stayed here for work. Clean and safe

Business Self

4/10

Poor

02 Nov 2025

Daniel

General Manager was very unprofessional and told us we were not welcome to stay longer.

Self

8/10

Excellent

20 Oct 2025

John

Good location. Clean rooms but very basic set up.

Business Self

2/10

Poor

19 Oct 2025

Liliana

Overall just terrible customer service and the rooms aren’t as they look on the website. Much dirtier.

6/10

Pleasant

26 Sep 2025

lisa

You know it's a great price but I feel like it's went downhill as far as the cleanliness and mainly because of the carpet they have stains all over them like if somebody went up and down the hall with broken trash bag they need to take that out and put some newer carpet or whatever they're going to put there but that makes it look really really bad the insides is pretty nice and it's very good deal the staff was great the only thing is just the cleanliness as far as not the rooms but the hallway and all that

Business_and_leisure Self

6/10

Pleasant

19 Sep 2025

Ana

Seemed to be a lot going on outside at night with people hanging out inside their cars. Didn’t feel 100% safe.

Leisure Family

8/10

Excellent

17 Sep 2025

Ricky

The staff was new and they were all great. I hope they keep the lot of them. The grassy area in the back is wasted space. Turn that into a dog park and clean up the trash enclosure.

Partner

2/10

Poor

15 Sep 2025

Pamela

I book this property for my husband recent surgery; I needed handicap accommodations which I was told by the staff it was I need to shower him prior to surgery, when we arrived the room had a tub it was very difficult, they said will get us another room but not till the next day, which was too late, TV didn't work, noisy we couldn't sleep, horrible bed, had to ask for everything including soap, shampoo, and dishes for the kitchette. We were moved to 2 different rooms the next day due to TV didn't work either. They did refund my stay I checked out next day. Only charged me for 2 nights instead of 4. The staff was nice and understanding not sue why they couldn't accommodate us.

Friends_and_family Family

2/10

Poor

31 Aug 2025

Verified traveler

We will never stay at this hotel again. The front desk staff were rude, it was dirty, loud and uncomfortable.

Friends_and_family Family

4/10

Poor

27 Aug 2025

Leata Leilani

It was dirty and smelled

Business

4/10

Poor

24 Aug 2025

Rimoun

The staff was very friendly. Unfortunately, the smell in the hallway and in the rooms was not pleasant

2/10

Poor

20 Aug 2025

Verified traveler

Time travelers GSA

No keys for the room, room wasn't cleaned, the bed looked like there was no changed the sheets

Friends_and_family Family

2/10

Poor

19 Aug 2025

Cindy

The service and staff sucked no ice machine and we had to wait with a reservation for 20 minutes and no one was there LOL. WOULD NOT RECOMMEND

Leisure Partner

10/10

Exceptional

16 Aug 2025

samuel

Nice

Friends_and_family Friends

8/10

Excellent

11 Aug 2025

Brenda

En general todo se aprecia como en las imagenes, buenas condiciones, solo las opciones de desayuno son muy reducidas y un día no había café. Hubo fallas con las llaves (tarjetas) de las habitaciones ese fin de semana.
Fuera de eso es muy buena ubicación sobre todo como nosotros que fuimos a las canchas de Silverlakes.

Leisure Family_with_children

6/10

Pleasant

04 Aug 2025

Melissa

It was ok, a little rundown.

10/10

Exceptional

23 Jul 2025

Jinfang

Everything is good

Business_and_leisure Self

6/10

Pleasant

20 Jul 2025

Yvette

Staff was very professional very helpful but the people outside the hotel In the parking lot where very scary.

Business_and_leisure Family

2/10

Poor

20 Jul 2025

Brittney

Upon checking in the front desk, Robin was crying from The customer ahead of me. She stressfully asked if I was checking in and I told her yes. She threw her hands up and said I’m over booked. I don’t have room for you. She had to keep leaving the front desk because the key cards were not working and she had to walk every customer to their rooms. She called her manager, Victor, on her cell phone and handed me the phone. I shockingly starting to try and explain the situation to him. Before I could finish my second sentence he rudely interrupted me and told me he was at home and was pissed off I was calling him on an employee number. He hung up on. I had 2 other family members in your hotel that checked in prior to me. I have my 2 young children with me and had to go to find another hotel room. I have never been turned away from a hotel with a reservation. They had no intention of trying to help us get into another hotel. It was a miserable experience.

Family_with_children

10/10

Exceptional

15 Jul 2025

Carlos

This was a great place to stay and near to a lot of good places to eat

Partner

2/10

Poor

13 Jul 2025

james

Floors were sticky, carpets were stained, bugs crawling out of walls. Will not be staying there again. Staff was kind though.

Business Self

6/10

Pleasant

13 Jul 2025

FLOYD

Didn’t like having to ask for a cup or not having coffee in my room

Business Family

10/10

Exceptional

05 Jul 2025

Thuy

The room doesn't have a hair dryer. Thanks for the breakfast to go. The paint wall was a little scuffed but I felt the room was clean.

Business_and_leisure

8/10

Excellent

03 Jul 2025

Margret

Our stay was nice. I f you dishes it is an additional cost. They do not offer housekeeping if you are staying less then 5 days, or for an additional cost. For clean towels you need to turn in the dirties in exchange for clean. Staff was polite. I don't know if it was due to the location but there were two different incidents where we arrived back to the hotel to see the police on site or a disgruntled customer being rude to the staff due to intoxication. The hallway to our floor always smelt of food from others cooking. All in all it was a good stay but I will come better prepared next time.

Friends_and_family Family

8/10

Excellent

28 Jun 2025

Jonathan

I didn’t get help on my card. I had a hard time reaching someone. I need a refund

Leisure Friends

8/10

Excellent

27 Jun 2025

Jackie

Staff was great. Location was perfect for soccer tournament

Leisure Family_with_children

2/10

Poor

25 Jun 2025

Ross

This place was terrible, outdated worn out chairs, our one friend left because of bedbugs and stains on sheets. In addition, never got a key card and they had the let us into the building in our room so security and privacy were an issue their key card machine was down

Friends_and_family Family

2/10

Poor

24 Jun 2025

Gretchan

Terrible experience

Key card did not work the entire time, TV did not work either, definitely will not stay here again.

Business

2/10

Poor

24 Jun 2025

Brian

My room smelled like urine. The hallway smelled like urine. I was not able to get a room key for three days and only received one of my final day. I had to keep asking for the amenities and they were not just provided. They do not clean your room if you stay less than a week. Have to walk to the back of the building to throw out your trash in their dumpster. I might be able to keep going but I’ll stop here.

Business_and_leisure Family

4/10

Poor

22 Jun 2025

Oyuki

Floors were dirty, our room was not serviced, keys were not working, smelled gross.

Friends_and_family Family

2/10

Poor

22 Jun 2025

Diego

Bad stay

Called corporate to let them know of the many issues main one being I never got a room key due to key machine not working. Many of the people there didn’t have keys. Outlet power was not working. Electricity didn’t work (tv). Fire alarm went off around 8:30 woke up my kids scared and crying. We ran out hotel as well as many others and then had to wait to be let into our room one by one.

Friends_and_family Family

2/10

Poor

22 Jun 2025

Myron

We didn't get a key to our door. I am still not sure why. The lights would turn on in the middle of the night several times. The floor was sticky. The table looked like someone did drugs on it. The sink was pluged. I would not stay there again.

Business Partner

2/10

Poor

18 Jun 2025

Vanessa

When we arrived the girl at check in was nice but there were no keys to our room, she had to take us to our room and let us in with the master key, the rooms and hallways stank so bad they had spiders in the hallway I'll never stay here again...

Business Family

4/10

Poor

18 Jun 2025

GLORIA

This hotel
Is in terrible conditions and really bad front desk service . Nothing was available not even the key rooms were working . Very bad experience

Friends_and_family Friends

2/10

Poor

15 Jun 2025

Kristin

Not as advertised. Every aspect of the hotel was dirty (lobby, halls, rooms, everywhere), especially the room. Shower was filthy with hair everywhere, the kitchen sink was stopped up, no hair dryer and there was no bedding for the pull-out sofa. There were zero amenities and not even basic necessities like a pillow or key cards. It was obvious this hotel is used for county housing for local residents. The look and feel is that of skilled nursing facility with younger residents, not a tourist hotel.

Leisure Family

2/10

Poor

15 Jun 2025

MAURICIO

Everything around the property is dirty, homeless people around, inside is filthy, carpets are dirty, only one person is working. I could not even have a key for my room because they ran out.
The room was a mess the lights are not working properly the tv only works if the lights are on the floors are sticky like something was spilled but wasn't cleaned the bed needs a replacement u can feel the springs totally a bad experience i do not recommend anyone staying there this hotel should be shut down for renovations

Leisure Self

6/10

Pleasant

15 Jun 2025

corla

Chose this hotel because it had an elevator. And its proximity to the job im working. Lars at the front desk was WONDERFUL. Best thing about the place. There were no key cards, they ran out,we had to be escorted up and let into the room by Lars. The motion detector light switch was faulty & the lights kept coming on all night. The beds are lumpy and you can feel the platform frame thru the thin mattress. The upholstry was destroyed on the chairs, ripped and peeling. Fridge was turned off, so it was hot when we put our food in it.

Business