Extended Stay America Suites- Norco

4/10

Poor

15 Mar 2026

Araceli M

The guest here are very questionable individuals. Our room didn’t have any towels, the tv didn’t work and it doesn’t have breakfast like it claims to.

10/10

Exceptional

10 Mar 2026

Julie

Staff was great and accommodating

Friends_and_family Family

4/10

Poor

08 Mar 2026

ERIC

it is an “extended stay” place and I got the feeling it was a place they put homeless people. hallways and elevators were dirty. way too many dogs. you have to ask for shampoo! they have 2 bellcarts and one of them was held together with tape. their free breakfast is coffee, granola bars and pre packaged muffins

Partner

10/10

Exceptional

08 Mar 2026

Marisa

I try to stay there as much as I can since the staff is so great .. always friendly and happy to see you at check in

2/10

Poor

22 Feb 2026

Gerardo

Room looked neglected. Chair sofa in room was dirty and extremely worn. Bed was very cheap, basic spring mattress. When asked for refund we were told thats juts the way the rooms are

Partner

10/10

Exceptional

20 Feb 2026

Marisa

There staff that's why I keep coming back there's one girl who was there today this morning idk her name but she is very out going and always checking on me ... Yhen there's a girl who wears glasses who sometimes looks like she doesn't want to be there

Friends_and_family Friends

2/10

Poor

17 Feb 2026

Jason

This hotel was so poorly kept! The couch in the room literally had the fake leather scratched off, the hotel smelled like people smoked in there all day and they tried to cover the smell. The shower was sketchy, when you moved around it sounds like it was gonna fall apart. The only good part was the staff. There is not breakfast included, it’s just coffee and breakfast snacks. Lastly, the rooms don’t look like they do on the pictures. DO NOT STAY HERE.

Self

2/10

Poor

15 Feb 2026

Arnulfo

Horrible staff!!! They had us waiting for an hour or more just for a room key BECAUSE they didn’t have anymore !! The rooms and hallways had this funky smell too ! I had booked 2 rooms and the manager was saying I only booked one

Family_with_children

6/10

Pleasant

15 Feb 2026

Javier

Because you guys are pet friendly, the room smelled a little bit like pets, the sofa was scratched up, and the elevator was out of service when we first arrived

Leisure Partner

2/10

Poor

15 Feb 2026

Jennifer

Room was a mess, loud and noisy run down. Couch was peeling all the final. Pillows and bed uncomfortable. Room stunk upon arrival.

Staff was nice and tried their best to support but unfortunately it was out of their control

6/10

Pleasant

12 Feb 2026

Aimee

Yes

Leisure Partner

2/10

Poor

12 Feb 2026

Tanya

O

4/10

Poor

09 Feb 2026

Ricardo

Sink didn’t drain. Sheets were dirty. Room smelled and bed frame was making nose with any movement.

Self

6/10

Pleasant

08 Feb 2026

Irene

Unfortunately the hotel was a letdown. The rooms are very worn, broken mirror, cracked sink, a non working fridge, and the floors were so dirty in the rooms. There are 3 doors to get into the actual hotel, feels a little prison like. After spending 2 nights there i would guess they are part of some vouch program or something. We wont be staying there again. The one good thing about the hotel was that the staff was nice and friendly.

Leisure Family_with_children

4/10

Poor

03 Feb 2026

Susan

Didn't have a coffee pot, no remote foŕ the tv and wifi didn't work.

Leisure Pet

10/10

Exceptional

30 Jan 2026

Mark

Yes

10/10

Exceptional

28 Jan 2026

Mark

Gd people all the way

Leisure Self

6/10

Pleasant

27 Jan 2026

Maryanne

Staff was great….rooms were lacking.

Business Family

6/10

Pleasant

26 Jan 2026

Jeffrey

The room assigned to us was not clean. It had dirty sheets. Smelled like a carton of Cool cigarettes had been smoked in there while the window was closed. However the staff was very apologetic and rushed to find us a new clean room.

Leisure Partner

8/10

Excellent

25 Jan 2026

Lupe

Room was clean. Staff was very courteous.

Leisure Partner

6/10

Pleasant

18 Jan 2026

Delmy

Light bulb blowned out, tv remote control didn’t work, exhaust fan in bathroom don’t work.

Business Family_with_children

2/10

Poor

12 Jan 2026

Jenna Velinda

Norco is a nice area. Off a majority street near a lot of conveniences. The outside of the hotel facility is nice, even the parking lot but from my experience there needs to be security or better regulations as one of your exit doors someone had held open by a rock. Horrible parking and a car with no license plate. Office reception area was clean except no coffee but once you get inside absolutely disgusting. I have never felt so grossed out by a building. It smelt of gin and people smoking marijuana in my face. Finger prints brown smeared markings on the walls underneath and God knows what else in the second room they gave. The blinds broken. Drawers left open and an envelope asking for tip for housecleaning: My tip: hire new housecleaning staff. Really deep clean and invest in some money to fix or replace what's broken or torn. Stains on the carpet. New management and house cleaning staff is needed but the front desk associates were 5/5 stars.

Honestly even though they refunded me I would like the whole amount I paid for back as they only refunded me $76 out of $93 which is BS as I never even used the rooms except to wash my hands bc I was so disgusted

Leisure Self

10/10

Exceptional

12 Jan 2026

Mark

Yes

2/10

Poor

10 Jan 2026

Alfredo

I don’t spend the night I vandal because was to bad

10/10

Exceptional

09 Jan 2026

gabby

Room was clean, staff very helpful and polite

Business_and_leisure Partner

2/10

Poor

04 Jan 2026

Peter

The television in the room sporadically did not receive broadcast from local stations, one morning there was only coffee for breakfast available and it was after 6 o’clock almost 7 the second day none of the equipment was working, so no breakfast wasn’t offered no coffee nothing and the morning staff don’t seem to care of the equipment worked or not.
in the future, I will not be staying at this location.

Leisure Friends

8/10

Excellent

03 Jan 2026

Litzy

Very clean room smelled great compared to other hotels I’ve personally stayed at will come again

Leisure Pet

8/10

Excellent

30 Dec 2025

Raymond

Same as all the ones I have been too. Nothing to fancy.

10/10

Exceptional

24 Dec 2025

Mark

Gd

Leisure Self

2/10

Poor

17 Dec 2025

David

Hated it

Business Self

8/10

Excellent

16 Dec 2025

Esmeralda

Place was clean. Stayed for work and was fine

2/10

Poor

27 Nov 2025

Lorena

The room was severely neglected! Awful experience to have to deal with after traveling all day.

Friends_and_family Family

4/10

Poor

17 Nov 2025

Adame

Dirty, water pressure is non existent. Lights turn on and off in the middle of the night. Fridge didnt keep anything cold. I felt gross when i was there. I even left early. Tile floor is dirty. Having to go through one door to go in and out the building past the front desk is ridiculous. Using a key card to go in and out is all ridiculous.

Business_and_leisure Self

6/10

Pleasant

15 Nov 2025

Marcus A

The staff was very friendly and the room was okay.

8/10

Excellent

07 Nov 2025

Esmeralda

Stayed here for work. Clean and safe

Business Self

4/10

Poor

02 Nov 2025

Daniel

General Manager was very unprofessional and told us we were not welcome to stay longer.

Self

8/10

Excellent

20 Oct 2025

John

Good location. Clean rooms but very basic set up.

Business Self

2/10

Poor

19 Oct 2025

Liliana

Overall just terrible customer service and the rooms aren’t as they look on the website. Much dirtier.

6/10

Pleasant

26 Sep 2025

lisa

You know it's a great price but I feel like it's went downhill as far as the cleanliness and mainly because of the carpet they have stains all over them like if somebody went up and down the hall with broken trash bag they need to take that out and put some newer carpet or whatever they're going to put there but that makes it look really really bad the insides is pretty nice and it's very good deal the staff was great the only thing is just the cleanliness as far as not the rooms but the hallway and all that

Business_and_leisure Self

6/10

Pleasant

19 Sep 2025

Ana

Seemed to be a lot going on outside at night with people hanging out inside their cars. Didn’t feel 100% safe.

Leisure Family

8/10

Excellent

17 Sep 2025

Ricky

The staff was new and they were all great. I hope they keep the lot of them. The grassy area in the back is wasted space. Turn that into a dog park and clean up the trash enclosure.

Partner

2/10

Poor

15 Sep 2025

Pamela

I book this property for my husband recent surgery; I needed handicap accommodations which I was told by the staff it was I need to shower him prior to surgery, when we arrived the room had a tub it was very difficult, they said will get us another room but not till the next day, which was too late, TV didn't work, noisy we couldn't sleep, horrible bed, had to ask for everything including soap, shampoo, and dishes for the kitchette. We were moved to 2 different rooms the next day due to TV didn't work either. They did refund my stay I checked out next day. Only charged me for 2 nights instead of 4. The staff was nice and understanding not sue why they couldn't accommodate us.

Friends_and_family Family

2/10

Poor

31 Aug 2025

Verified traveler

We will never stay at this hotel again. The front desk staff were rude, it was dirty, loud and uncomfortable.

Friends_and_family Family

4/10

Poor

27 Aug 2025

Leata Leilani

It was dirty and smelled

Business

4/10

Poor

24 Aug 2025

Rimoun

The staff was very friendly. Unfortunately, the smell in the hallway and in the rooms was not pleasant

2/10

Poor

20 Aug 2025

Verified traveler

Time travelers GSA

No keys for the room, room wasn't cleaned, the bed looked like there was no changed the sheets

Friends_and_family Family

2/10

Poor

19 Aug 2025

Cindy

The service and staff sucked no ice machine and we had to wait with a reservation for 20 minutes and no one was there LOL. WOULD NOT RECOMMEND

Leisure Partner

10/10

Exceptional

16 Aug 2025

samuel

Nice

Friends_and_family Friends

8/10

Excellent

11 Aug 2025

Brenda

En general todo se aprecia como en las imagenes, buenas condiciones, solo las opciones de desayuno son muy reducidas y un día no había café. Hubo fallas con las llaves (tarjetas) de las habitaciones ese fin de semana.
Fuera de eso es muy buena ubicación sobre todo como nosotros que fuimos a las canchas de Silverlakes.

Leisure Family_with_children

6/10

Pleasant

04 Aug 2025

Melissa

It was ok, a little rundown.

10/10

Exceptional

23 Jul 2025

Jinfang

Everything is good

Business_and_leisure Self

6/10

Pleasant

20 Jul 2025

Yvette

Staff was very professional very helpful but the people outside the hotel In the parking lot where very scary.

Business_and_leisure Family

2/10

Poor

20 Jul 2025

Brittney

Upon checking in the front desk, Robin was crying from The customer ahead of me. She stressfully asked if I was checking in and I told her yes. She threw her hands up and said I’m over booked. I don’t have room for you. She had to keep leaving the front desk because the key cards were not working and she had to walk every customer to their rooms. She called her manager, Victor, on her cell phone and handed me the phone. I shockingly starting to try and explain the situation to him. Before I could finish my second sentence he rudely interrupted me and told me he was at home and was pissed off I was calling him on an employee number. He hung up on. I had 2 other family members in your hotel that checked in prior to me. I have my 2 young children with me and had to go to find another hotel room. I have never been turned away from a hotel with a reservation. They had no intention of trying to help us get into another hotel. It was a miserable experience.

Family_with_children

10/10

Exceptional

15 Jul 2025

Carlos

This was a great place to stay and near to a lot of good places to eat

Partner

2/10

Poor

13 Jul 2025

james

Floors were sticky, carpets were stained, bugs crawling out of walls. Will not be staying there again. Staff was kind though.

Business Self

6/10

Pleasant

13 Jul 2025

FLOYD

Didn’t like having to ask for a cup or not having coffee in my room

Business Family

10/10

Exceptional

05 Jul 2025

Thuy

The room doesn't have a hair dryer. Thanks for the breakfast to go. The paint wall was a little scuffed but I felt the room was clean.

Business_and_leisure

8/10

Excellent

03 Jul 2025

Margret

Our stay was nice. I f you dishes it is an additional cost. They do not offer housekeeping if you are staying less then 5 days, or for an additional cost. For clean towels you need to turn in the dirties in exchange for clean. Staff was polite. I don't know if it was due to the location but there were two different incidents where we arrived back to the hotel to see the police on site or a disgruntled customer being rude to the staff due to intoxication. The hallway to our floor always smelt of food from others cooking. All in all it was a good stay but I will come better prepared next time.

Friends_and_family Family

8/10

Excellent

28 Jun 2025

Jonathan

I didn’t get help on my card. I had a hard time reaching someone. I need a refund

Leisure Friends

8/10

Excellent

27 Jun 2025

Jackie

Staff was great. Location was perfect for soccer tournament

Leisure Family_with_children

2/10

Poor

25 Jun 2025

Ross

This place was terrible, outdated worn out chairs, our one friend left because of bedbugs and stains on sheets. In addition, never got a key card and they had the let us into the building in our room so security and privacy were an issue their key card machine was down

Friends_and_family Family

2/10

Poor

24 Jun 2025

Gretchan

Terrible experience

Key card did not work the entire time, TV did not work either, definitely will not stay here again.

Business

2/10

Poor

24 Jun 2025

Brian

My room smelled like urine. The hallway smelled like urine. I was not able to get a room key for three days and only received one of my final day. I had to keep asking for the amenities and they were not just provided. They do not clean your room if you stay less than a week. Have to walk to the back of the building to throw out your trash in their dumpster. I might be able to keep going but I’ll stop here.

Business_and_leisure Family

4/10

Poor

22 Jun 2025

Oyuki

Floors were dirty, our room was not serviced, keys were not working, smelled gross.

Friends_and_family Family

2/10

Poor

22 Jun 2025

Diego

Bad stay

Called corporate to let them know of the many issues main one being I never got a room key due to key machine not working. Many of the people there didn’t have keys. Outlet power was not working. Electricity didn’t work (tv). Fire alarm went off around 8:30 woke up my kids scared and crying. We ran out hotel as well as many others and then had to wait to be let into our room one by one.

Friends_and_family Family

2/10

Poor

22 Jun 2025

Myron

We didn't get a key to our door. I am still not sure why. The lights would turn on in the middle of the night several times. The floor was sticky. The table looked like someone did drugs on it. The sink was pluged. I would not stay there again.

Business Partner

2/10

Poor

18 Jun 2025

Vanessa

When we arrived the girl at check in was nice but there were no keys to our room, she had to take us to our room and let us in with the master key, the rooms and hallways stank so bad they had spiders in the hallway I'll never stay here again...

Business Family

4/10

Poor

18 Jun 2025

GLORIA

This hotel
Is in terrible conditions and really bad front desk service . Nothing was available not even the key rooms were working . Very bad experience

Friends_and_family Friends

2/10

Poor

15 Jun 2025

Kristin

Not as advertised. Every aspect of the hotel was dirty (lobby, halls, rooms, everywhere), especially the room. Shower was filthy with hair everywhere, the kitchen sink was stopped up, no hair dryer and there was no bedding for the pull-out sofa. There were zero amenities and not even basic necessities like a pillow or key cards. It was obvious this hotel is used for county housing for local residents. The look and feel is that of skilled nursing facility with younger residents, not a tourist hotel.

Leisure Family

2/10

Poor

15 Jun 2025

MAURICIO

Everything around the property is dirty, homeless people around, inside is filthy, carpets are dirty, only one person is working. I could not even have a key for my room because they ran out.
The room was a mess the lights are not working properly the tv only works if the lights are on the floors are sticky like something was spilled but wasn't cleaned the bed needs a replacement u can feel the springs totally a bad experience i do not recommend anyone staying there this hotel should be shut down for renovations

Leisure Self

6/10

Pleasant

15 Jun 2025

corla

Chose this hotel because it had an elevator. And its proximity to the job im working. Lars at the front desk was WONDERFUL. Best thing about the place. There were no key cards, they ran out,we had to be escorted up and let into the room by Lars. The motion detector light switch was faulty & the lights kept coming on all night. The beds are lumpy and you can feel the platform frame thru the thin mattress. The upholstry was destroyed on the chairs, ripped and peeling. Fridge was turned off, so it was hot when we put our food in it.

Business

2/10

Poor

14 Jun 2025

Nikole

Prepaid and still no room avail. Manager was not available for a call from a new employee to navigate a difficult situation with systems not working.

2/10

Poor

14 Jun 2025

Nikki

Poor front desk lady said they had rooms but no keys left and the computer system failed so they could not give out any of those rooms. I prepaid and had to leave without a room.

Business_and_leisure Family

10/10

Exceptional

13 Jun 2025

Rani

Place was exactly as described

Business Self

2/10

Poor

09 Jun 2025

Taiala

Unsafe, Misleading, and Unfit for Families – Had to Find Another Hotel at Night

I booked this hotel for a short stay with my child, and it turned out to be one of the most distressing travel experiences I've ever had. Within minutes of arriving, I knew we couldn’t stay.

The hallways reeked of urine and marijuana, which was both nauseating and extremely concerning in a place advertising itself as “family-friendly.” The smell even crept into our room, which made it feel dirty and unsafe from the start.

Things only got worse as the evening went on. The noise levels were unbearable—loud music and TV late into the night. It was impossible to be able to sleep, and I felt completely on edge. It genuinely did not feel like a safe environment.

The room itself was a far cry from what was shown online. The pictures were totally misleading. The actual room was poorly maintained, with an overall grimy appearance that made me regret not turning around immediately upon check-in.

After trying to endure it for less than two hours, I made the decision no parent should have to make while traveling—I packed up our things and found another hotel late at night just so we could sleep somewhere clean, quiet, and safe.

This place should not be listed as suitable for families or solo travelers. I felt completely misled and incredibly disappointed. Do yourself a favor and look elsewhere—you deserve better, especially if you're traveling with kids.

Leisure Family_with_children

6/10

Pleasant

08 Jun 2025

Heather

Are toilet didn’t work one night and no maintenance staff on site nor would they call someone

Leisure Family

2/10

Poor

08 Jun 2025

Erika

Overbooked and desired room was not available. White old woman’s attitude was terrible at check-in. No hair dryer. Car alarm went off couple of times in 4:30-5:00am.

Leisure Family

2/10

Poor

07 Jun 2025

shai

Where to start ?

Roaches in our room. Ok, it happens. Thanks for changing our room.

Light turns in the room every 1 hours during the night. Killed the night sleep. Ok, you forgot to tell us how to bypass the motion sensor.

Morning grab breakfast. No creamer. Seriously ? Get one of employees to go and get creamer for your guests. This is indication of not caring about your guests.

Apologizing for not having muffins in the breakfast area because you are out since a week ago ??

Rooms have small kitchen. No cups no coffee machine, no plates and no silverware. No problem just call the reception and ask. We did and never got anything sent to our room.

Our reservation was for a certain room. Reservation changed by hotel staff. Not sure why.

Really bad experience.

Leisure

4/10

Poor

02 Jun 2025

Janice

Checked out after looking at the room. Steel bed, thin mattress, felt like an institution.

6/10

Pleasant

01 Jun 2025

Kyle

The TV did not work they said they would discount my stay, but they did not. They tried to have me fix it instead of them. Also, there was no coffee in the coffee pot.

Leisure Family

8/10

Excellent

31 May 2025

Anna Marie

The hallway smell stinky.

Partner

2/10

Poor

31 May 2025

Greg

Luckily it was only to sleep here but very run down hotel including staff. Strange to have to ask for cooking items or even shampoo! We almost cancelled our reservation after seeing our room. Smelled very strange too. Blinds were broken.

Business

6/10

Pleasant

26 May 2025

Verified traveler

Not the best or worst

When we arrived the door was left open but we checked in after 11pm. We were short a pillow, bed was hard and so were the pillows.

Partner

2/10

Poor

25 May 2025

roxanna

Booked a smoke free room, as soon as we entered room it smelled like an ash tray. Worse booking ever.

Leisure Family

8/10

Excellent

25 May 2025

Christy

The staff is what made the stay. So friendly and helpful, it was a pleasure. The rooms themselves needed a bit of updating. However, for what we paid, we were good with it. It’s definitely the place you want to stay if you need the small kitchen.

Business Family

4/10

Poor

25 May 2025

Eliseo

You get what you pay for. Excellent customer service but the hotel smelled. Dirty carpet. If you just need a place to sleep this is it. Not a place to stay and hang out.

Leisure Family_with_children

6/10

Pleasant

25 May 2025

Jennifer

The breakfast was mediocre, no seating area.

Leisure Family

10/10

Exceptional

25 May 2025

Jesus

Its a nice hotel, needs some upgrades but still good and the price is good too.

2/10

Poor

22 May 2025

mayra

We stay one night , the ceiling lights keeps turning on in the middle of the night . The blinds in the window didn’t close and when we turn on the heater it smells really bad . Both beds very uncomfortable to sleep on.

Leisure Family

2/10

Poor

20 May 2025

Damien

Don’t go

The rooms were dirty. There were bedbugs smelled like piss in the hallways.

2/10

Poor

18 May 2025

Brian

We checked in late night. The next day our stuff was bagged up and we got downgraded to a handicap room that smelled horrible. The staff was unprofessional and a HUGE inconvenience.

Business Family

2/10

Poor

18 May 2025

Jennifer

The Hotel had a foul smell in the hallways and stairwells. It was loud and noisy and Was woken up at 1:30am with music coming from room next door. Staff appeared to be short handed. Do not recommend this hotel.

Leisure Family_with_children

2/10

Poor

14 May 2025

cecilia

I had the worst experience yet. They’ve allowed these room to all be pet friendly. I pr payed for room and walked into the room and all I could smell was dog. I then asked for another room, the second as well smelled like dog. I went downstairs to request a clean not smelling room. Receptionist said that she had three more rooms to look at for me that were available. Upon her return she said there was not one that wasn’t bad. I said ok and as soon as I walked in that room also smelled. This time I had no other options but to keep it. Being they are long stay rooms, the sofa was torn and you can tell someone was sitting on it for months being it was so worn out with cracked leather seats. I asked for a sheet to cover it.
I also went down the street to stater Bros to get my own cleaning supplies and candles for the smell. I cleaned the floors and restroom myself. After spraying floors down with bleach, a sheet to cover sofa and utilizing candles it wasn’t so bad
anymore.
The next day I requested extra towels and that was a problem receptionist said being it was the weekend, said I wasn’t supposed to request extras because there stock is low and no one washes towels over the weekend.
Over all it was a bad experience for me and never again will I stay at this hotel.

Leisure Partner

6/10

Pleasant

12 May 2025

Verified traveler

1 day stay costed me $502.12

I booked at 2:30 am and arrived at hotel 15 min later only to find out to pay extra because of a no early check in policy. So I paid hotels.com $113.23 plus pd extended stay $138.89 due to no early check in. I requested late check out 12:30 they said no problem. When it was time to check out they were knocking on the door calling the room I advised them I thought you guys agreed the late check out and the manager stated after 12pm maid service does not clean rooms so because it was 12:35/12:40 pm the maid can’t clean the room. Mind you when staff came to the door it was 2 housekeeping ladies and the manager feeling like we were gonna get jumped. I had a calming scented candle on for relaxation due my stress level my daughter is in active duty war so I just wanted to have some peace of mind. I blew out the candle and took candle with me and manager went into the room looked around I left a $20 tip I felt bad because apparently maid wasn’t able to clean as walking away the maids laughed an one said you forgot your smoke in the room I laughed and said my candle I don’t smoke! 3 days later got a $250 charge it was a incidental charge for smoking I called extended stay and said to them I was not smoking it was from my candle he replied well it’s a no smoking hotel! I should have put the damn lid to trap smoke in the jar.

Self

10/10

Exceptional

11 May 2025

selenia

Overall, it was an excellent experience.

Leisure Family

6/10

Pleasant

09 May 2025

Stace

Graduation stay in Williams AZ

**Review for Hotel.com
I recently had a disappointing experience with Hotel.com that I feel compelled to share. I booked a hotel room but quickly realized I had selected the wrong date. After canceling just 30 minutes later, I was shocked to find that I would not receive a refund for my booking. This has left me feeling frustrated and dissatisfied with their customer service.
Additionally, the hotel I ended up staying at in Williams for $149 was far from what I expected. The room was lacking basic amenities like a closet, iron, and ironing board, and the window in the rear was un covered, which made the space feel even more unsafe The overall appearance of the room was very old and rustic, with loose floorboards that added to the overall discomfort. For a price of $149, I expected a much better experience.
I would not recommend using Hotel.com based on my experience, as their policies and the quality of their listings did not meet my expectations. Save yourself the trouble and look elsewhere for your travel needs.

Self

10/10

Exceptional

05 May 2025

Talon

Excellent stay and customer service

Business_and_leisure Family_with_children

6/10

Pleasant

30 Apr 2025

Lisa

Let the front desk know that myth wasn’t working and it still isn’t fixed.. going on 2days