Name: The Waterloo Bay Hotel
Address: 75 Berrima Street, Wynnum, 4178, AU

8/10

Excellent

05 Jul 2026

Gerry

Good price. Clean well placed.

8/10

Excellent

03 Jul 2026

Kira

Easy after hours check in

Family

10/10

Exceptional

27 Jun 2026

Efrem

Nice, clean and quiet place

Family

4/10

Poor

25 Jun 2026

Christine

Noisy, TV didn’t work, shower -only hot tap working at a lukewarm, set temp. Musty drain smell in the room. Cracked tea cup. Bed was uncomfortable.

Partner

8/10

Excellent

08 Apr 2026

Jeff

There was safe parking and the room was easy to find and very clean and felt good.

Self

4/10

Poor

14 Mar 2026

Fiona

Knocking on the door for housekeeping so early before checkout is ridiculous

8/10

Excellent

08 Mar 2026

Cathie

Clean and good value

Self

10/10

Exceptional

01 Feb 2026

Vickie

Room very clean

2/10

Poor

31 Jan 2026

Christopher

There was literally no staff support and self checkin forced me to pay a 2nd time to get the key. Staff never replied to messages. Difficult to find room. Sewage smell in bathroom. Just outdated and tired. Overall a very poor experience.

Leisure Self

4/10

Poor

04 Jan 2026

Nicole

Room was below average, the bathrooms in both rooms stank… staff didn’t know how to check us in, after the check in codes didn’t work. Wouldn’t stay again

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Warren

Always great stop over place

4/10

Poor

18 Dec 2025

GEORGE

This property doesn’t deserve more than one star. It’s dirty, depressing and meets the minimum requirements. Do not stay here, keep searching before you book this almost 3rd world country lodging.

Leisure Family

2/10

Poor

18 Dec 2025

Ian

Old run down rooms, mold in shower and a broken power point, room was over priced for a one star room,meals well over priced for what we got, tables not cleaned and sticky, had to shower afterwards to get stickyness off my arms.

2/10

Poor

16 Dec 2025

Kevin

DO NOT STAY AT THIS HOTEL IT IS A NIGHTMARE. we arrived to find the hotel reception locked so tried calling the hotel and found none of the phone options including the managers number was not answering. After waiting for ten minutes a staff member came past promising to find a manager, after another ten monutes i had to go walk through the hotel to find the manager myself including walking through the public bar full of topless barmaids (no warning signage).
Found the manager. Given the hotel key i preceeded directly to the room to find a disgusting mould smelland water smell. Even after turning on the aircon and opening the doors we could not get rid of the smell. My partner then went back to try to find the manager (having to walk into the topless barmaid environment to find them).
The manager came out and agreed that the room smelt of mould and understood our decision. We cancelled on the spot without occuping the room and asked for a refund to just be refused and told i would have to ring on the Monday.
So we left had to rush to find alternative accomodation at more expense, why would i do this if it was satisfactory?
Followed them up on the Monday, took four phone calls to get someone on the phone to be told they would investigate and follow up me with a return phone call by 4pm. Of course no return phone call, so i called back again on the tuesday to be told the manager would call me back as he was refusing a refund. Do not stay here it is disgusting customer service.

Leisure Partner

8/10

Excellent

13 Dec 2025

Patricia

Room was clean but had a damp smell. Bathroom door wouldn’t close. Had to go downstairs to find aircon remote. Lay on floor to plug lamp in. Bed was clean and comfortable shower was good. Will I stay there again? No.

Friends_and_family Friends

6/10

Pleasant

09 Dec 2025

Richard

Yes room was livable and staff courteous. Housecleaning did not respond to clean room sign and had to ask for towels.

Leisure Partner

6/10

Pleasant

19 Nov 2025

Maruf

When I went to the bathroom, I found a soaked towel on the Shower area. I informed the management but till now I have not received any call back from them. It is bit annoying.

Leisure Partner

10/10

Exceptional

19 Nov 2025

Barbara

Staff were excellent, quiet spot close to everything.

10/10

Exceptional

13 Nov 2025

Filippa

We only stayed the one night but service was good, our hotel room was clean and the bar/restaurant - great!

Leisure Partner

6/10

Pleasant

31 Oct 2025

Sheryl

Was a bit hard to locate room (used automated check in) room was a bit dated but perfectly fine for a one night stay

10/10

Exceptional

19 Oct 2025

Adam

It was all good

Business_and_leisure Partner

4/10

Poor

18 Oct 2025

paul

I have stayed here a few times its not cheap but generally ok its a 3 star at best but dont stay in room 4 no internet no free to air tv i got prime on, the bed was so saggy. The internet is not great but room 4 is dreadful such a shame great location but the rooms need some work for 200 a night.

Business Self

6/10

Pleasant

17 Oct 2025

John

Comfortable bed but bathroom needs attention, mouldy ceiling & perking bench tops

Business

6/10

Pleasant

08 Oct 2025

Ralph

Leaves on floor upon entering, drain smell in bathroom initially, poor lighting and light layout, clean enough but not value for money

Leisure Self

6/10

Pleasant

05 Oct 2025

Lee

Definitely needs more attention to detail with the cleaning. Bed comfy but terrible pillows. Good location.

Leisure Partner

2/10

Poor

04 Oct 2025

Leith

Parking all taken up from pub patrons.
Room has holes in walls and blocked shower drain. Unpleasant smell.

Leisure Partner

8/10

Excellent

21 Sep 2025

Jason

The hotel itself was fantastic and staff welcoming. Bed was comfortable and roon spaciaous with plenty of storage space. Down side, mould on ceilings, exhaust fan not working and full of dirt and dust, really difficult to fill the kettle for a cuppa.

Leisure Partner

8/10

Excellent

21 Sep 2025

Brae

Enjoyed my stay, friendly staff.

Although a big downside, music there was playing during the early night at a decent level, then abruptly was turned up at around 12am super loud on full blast that my room windows and doors were rattling and shaking with the over the top bass until 2:30 am.

While it sounded like people constantly picking and skipping songs until they found one's they wanted to hear and blasted it on full blast!!!

The music level went from an average sound level to rediculous full blast that shook my entire room for hours and hours!!!!!

Who turns music up full blast at 12am when it was playing on decent level for the entire evening before 12am, especially when you have hotel guests that have paid good money for accommodation!!
My Room was $400 a night and we didn't get much sleep at all.

Would have given a 5 Star rating until that happened at midnight!! 😑

8/10

Excellent

02 Sep 2025

Russell

Great place to stay

Business Self

10/10

Exceptional

27 Aug 2025

Darryl

Beautiful location
Water front only few hundred meters down the road
Shops and gym only few minutes walk
Clean area
The staff are very helpful and friendly
Great energy and service at the restaurant
The food menu has covered a great range of choices
Compliments to the chef

Business_and_leisure Self

4/10

Poor

20 Aug 2025

Andrew

On entering room , it smelt pretty bad which is unfortunate because there really is nowhere to go or hide from
a bad smell. I think it may have been the drains but everything else seemed to be ok. Definitely would look elsewhere first

Business

8/10

Excellent

24 Jul 2025

Samantha

Not awful, but could do with a thorough clean of the room. Check in was very confusing, not clearly outlined or signed.
Staff were friendly.

Leisure Self

6/10

Pleasant

11 Jul 2025

Deidre

Provided convenience to relatives,beach, cafes and enjoyable walks by the bay.

6/10

Pleasant

07 Jul 2025

Karen

No wifi

Business Self

2/10

Poor

29 Jun 2025

Craig

No hot water. No milk for coffee. Poor

8/10

Excellent

27 Jun 2025

Rhonda

Good Bayside location

Room very comfortable and clean. Walking distance to shops and public transport, and goof facilities on site. Room however upstairs without lift so had a struggle carrying heavy luggage up.

Friends_and_family Family

8/10

Excellent

06 Jun 2025

Mick

Ants & lumpy bed

Partner

8/10

Excellent

30 May 2025

Kao

Good clean stay

8/10

Excellent

19 May 2025

Verified traveler

Affordable stay

Pretty much what I expected from a budget motel. Room was a bit tired and run down, but it was clean and quiet. Service from the reception staff could have been better. Attached hotel does a decent meal, and the location is conviently located a short walk from resturants, supermarkets, and the train line.

Business

8/10

Excellent

10 May 2025

Bruce

Easy

Leisure Family

10/10

Exceptional

09 May 2025

Neville

Everything was great

Leisure Partner

10/10

Exceptional

29 Apr 2025

Jonathan

I recently stayed at the Waterloo Bay Hotel. The facilities were well-maintained, and I felt very safe, which added a lot of comfort to my stay.

The staff stood out for their friendliness and professionalism. My room was well-kept, and clearly cared. It was evident that cleanliness and maintenance are a top priority at this hotel.

Parking was a breeze, with ample space and easy access. The location itself was another highlight: conveniently situated close to shops, public transport, and a wide variety of dining options. Whether I wanted a to eat at the hotel or within walking distance.

Overall, I recommend this hotel for anyone looking for a safe, comfortable, and convenient place to stay with great service and plenty of nearby amenities.

Business

6/10

Pleasant

05 Apr 2025

Jan

Property was old and run down, in need of attention.

Leisure Partner

6/10

Pleasant

28 Mar 2025

Roger

It was quiet. The kitchen cupboards and drawers were falling to bits

6/10

Pleasant

26 Mar 2025

Michelle

The check-in process was challenging and unclear and the staff were not readily available/accessible. Once we found someone, check-in was fine.

Leisure Partner

10/10

Exceptional

25 Mar 2025

Kamarlie

Good

Leisure

4/10

Poor

24 Mar 2025

Benjamin

Bedding was clean towels were clean, I understand this is Australia, so to have a few cockroaches here and there isn’t really that surprising. There was spoiled food left in the microwave. The Wi-Fi did not work. This was a little disappointing.

Just an honest review.

Leisure Self

10/10

Exceptional

21 Mar 2025

Frederick

The room was excellent the split level bed upstairs an lounge dinning area down stairs was really good

Business_and_leisure Self

8/10

Excellent

14 Mar 2025

John

Central to everything, walking distance to any shop’s required, great restaurant within the premises

Leisure Self

2/10

Poor

13 Mar 2025

Gary

Food service needs attention
Double booked rooms
Double billed rooms post stay
Had to recover costs with some debate
Management needs to train staff
Noisy accommodation

Leisure Family

10/10

Exceptional

05 Mar 2025

Kamarlie

Peaceful

4/10

Poor

04 Mar 2025

Deovendra

Bad odour in unit. Possibly due to plumbing issues. No wifi in unit. Had to go outside closer to the office to use wifi. Good location. Handy to beach,train,shops etc.

Leisure Self

8/10

Excellent

27 Feb 2025

kym

Very affordable

10/10

Exceptional

25 Feb 2025

Phillip

A great stay over for a couple of days, very helpful and cheerful staff.
Terrific meal in the beer garden

Thank you once again,

Phil & Phyl.

Leisure Partner

8/10

Excellent

14 Feb 2025

David

A good basic motel room, clean and comfortable. Modestly priced. Convenient to Manly boating facilities.

Leisure Self

6/10

Pleasant

11 Feb 2025

Lee

The room was ok, but for the whole week we stayed there was no interaction with anyone. Self check-in via a hard to find kiosk & not a staff member in sight through the day. We stayed 6 nights & the room was serviced once. The meals at the attached hotel were overpriced & overcooked & the bar staff couldn’t rate customer service as one of their strong points. We were disappointed & won’t stay here again.

Partner

10/10

Exceptional

01 Feb 2025

Kerry

Convenient and comfortable

10/10

Exceptional

19 Jan 2025

Jenny

Fabulous spot for a weekend

Leisure Partner

8/10

Excellent

26 Dec 2024

Sylvia

We booked a 1 bedroom double story apartment for 5 nights. The apartment was very good, with a full kitchen, and was part of a hotel/pub and was well located, close to the beachfront.

The only issue we had was when it rained (very heavily) the floor to ceiling windows had not been sealed properly, so quite a bit of water entered the ground floor lounge area. Staff provided towels for us to put on the floor, but it is obviously an ongoing issue for them.

Apart from that, we had a good stay, and the meals at the pub restaurants were very good. Location-wise there was a large cinema opposite the hotel, and plenty of varied dining options just around the corner.

Leisure Partner

10/10

Exceptional

20 Dec 2024

David

Gr8

10/10

Exceptional

19 Dec 2024

Anthony

Always clean rooms and easy check in. Stayed many times and will continue.

Business Self

10/10

Exceptional

10 Dec 2024

Caroline

This accommodation is reasonable in price, clean, friendly. I recommend it and will stay again.

Business

8/10

Excellent

01 Dec 2024

Jorge

My experience at The Waterloo Bay Hotel was overall okay. The staff was friendly and welcoming. The hotel is in a convenient location.

The room was clean and functional, but it could use some updates to enhance comfort. While it met basic expectations, a few small improvements, such as a more comfortable bed, would elevate the experience.

The on-site dining options were Ok, and the atmosphere was relaxed. It's a reasonable choice if you're looking for a straightforward and affordable stay.

Business Self

6/10

Pleasant

01 Dec 2024

Yinmei

Not allowing check-in an hour early wasn’t a big deal, but there’s only one bed prepared despite there being three people. To make matters worse, it rained last night, and I discovered my clothes were soaked. I double-checked the window and found it was closed properly, yet somehow the rain still got in!

6/10

Pleasant

30 Nov 2024

Graham

The room and its location was very good.
There were three problems.
1. Because of the way the power points were fixed to the wall, I couldn't plug in my CPAP machine.
2. I couldn't access the hotel wi fi.
3. There was no number provided for the duty manager.

Leisure Partner

4/10

Poor

25 Nov 2024

Kirsten

The property is in poor condition. Wet carpet from leaking windows. Hole in wall in bathroom. Room was musty and damp. Gave two stars for cleanliness as bedding was clean.

Leisure Partner

4/10

Poor

23 Nov 2024

Verified traveler

Nice hotel but needing more care for guests

Room was pleasant, with patio, but furnishings were showing signs of wear. The printed guest information kit was missing from the room and the internet connection did not work, possibly because the rooms are too far away from the modem, but the connection worked in other parts of the hotel, in the public areas.

There was mould in the shower and the ventilator in the bathroom was very dirty. Check-in on the Saturday did not go smoothly because there were no staff at reception. They were hard to contact even on the phone because they were busy with bar, bottle shop and other hotel customers. Hotel accommodation guests did not seem to be a priority. However, at other times during my stay the staff were obliging. Location and public areas of the hotel were good. This would be a nice hotel to stay at again if there is improvement in the condition and cleanliness of the room and the overall attention to detail and service.

Self

6/10

Pleasant

07 Nov 2024

Stephen

Bathroom not clean and wifi did not work

10/10

Exceptional

02 Nov 2024

Jenni

Bh

Leisure

2/10

Poor

27 Oct 2024

Russell

The check in process was disgusting.. nobody works on weekends.. went to the 24 hr check in around the back at around 2.15 and it told me my room wasn’t ready.. definitely will not be back.. and an absolute ripoff!!

Leisure Partner

10/10

Exceptional

26 Oct 2024

Violomanu

Receptionist was amazing, helpful and down-to-earth. Casino area. Dining area. Open bar and eating area. Loved my room, clean and tidy. Everything I needed. Shopping areas galore and close by. Walking distance to everything. Walk to the beach.

Leisure Self

6/10

Pleasant

18 Oct 2024

Janet

A typical motel style accomodation attached to a suburban hotel. Self check in which could have been problematic if not for the assistance of a helpful office clerk. Clean. Hotel Beer Garden restaurant in the grounds offers good pub type meals. Recommended

Leisure Self

10/10

Exceptional

14 Oct 2024

Donna

I enjoyed my stay. The room was comfortable, the restaurant had great food and the staff were pleasant and helpful

Business_and_leisure Self

2/10

Poor

13 Oct 2024

Rita

No information on how to get your key to access the room as we were new to this hotel. Attempts to calls were unanswered but after 20 mins we got help from a lady on staff that actually wasn’t too sure herself but helped with gaining the Key via the screen pad on the door, which Wasn’t pointed out. Mould in the bathroom needs attention & the PowerPoint in the bathroom needs attention as both these are a health & safety ISSUES.

8/10

Excellent

12 Oct 2024

ANTHONY

Nice accommodation at a good price with good amenities.

Leisure Family_with_children

2/10

Poor

29 Sep 2024

Richard

Extremely loud until about midnight. Not great when you have a flight at 6am!

Business

10/10

Exceptional

29 Sep 2024

Philip

Helpful friendly staff

8/10

Excellent

28 Sep 2024

Michael

Good all round

Leisure Partner

8/10

Excellent

23 Sep 2024

Seema

Served my purpose and accomm was close

Can not find duty manger

Business_and_leisure Partner

4/10

Poor

06 Sep 2024

kylie

Impersonal self check-in; no guidance where to leave key on check-out.
Noisy guests pulling in at 2am acting talking loudly like their the only one's awake. Still uncomfortable rollerbed & loose shower taps from other stays.

Leisure Self

8/10

Excellent

05 Sep 2024

Brooke

The apartment overall was good. There was an issue with the upstairs tv as you couldnt watch tv as it wasnt connected to an aerial.

Leisure Partner

10/10

Exceptional

14 Aug 2024

Jaspreet

Great

Leisure Partner

8/10

Excellent

07 Aug 2024

Neil

It was Clean and Handy to shops

Leisure Family_with_children

2/10

Poor

05 Aug 2024

Peter

Black mould on shower walls and door frames mould on pvc pipe under sink. Window ledge with toilet paper on it covered in dust and rubbish

8/10

Excellent

26 Jul 2024

Maree

It was comfortable & convenient to the town

Business Self

10/10

Exceptional

25 Jul 2024

Craig

Great location. Bar and restaurant superb.
Would stay here again.

Partner

2/10

Poor

14 Jul 2024

Mohammad Hasan

One of the worst hotels I have been to in Australia. Room was dirty smelling of sewage and sweat.

8/10

Excellent

08 Jul 2024

Melanie

Gecko in room

10/10

Exceptional

01 Jul 2024

lynette

it is a great place but the check in was a bit hard to do the self check in.

Leisure Partner

2/10

Poor

14 Jun 2024

Craig

First and last

Checking was very clunky, self service not working and saying room not ready. Tried at bar, then bottle store then back to bar. Finally got room, funky smell in room so not really pleasant. Went for meal at restaurant, ordered with QR code as directed $35 with an expected 44mm wait. 1 hour later followed up as to were my meal was and was told they couldn’t find me that I had gone and had ordered for table 1, I order for 29. Asked for meal to be delivered to my room as I had a meeting online. Meal arrived and was pork, gravy and salad. Would have been lovely if I hadn’t ordered chicken. Salad and mushroom gravy. Was over it by now. Then just to top it off the rubbish skip truck turned up at 1.30am to empty the skip right outside the room. I left at 5am and have cancelled my booking for myself and work mate for next week. I’ll find something else

Business

6/10

Pleasant

10 Jun 2024

Emily

Decent for the price. Didn’t expect much but the aircon in the room didn’t work properly and all the vents were ripped out. We also had tape over the lights? We also couldn’t order room service properly as our room wasn’t available to select but the friendly staff told us to just leave a note and they’ll bring it up. The staff were very friendly when checking in and ordering the room service however reception wouldn’t answer their phone when we called. Overall was a fine stay for somewhere to sleep which is all we needed.

Leisure Family

6/10

Pleasant

30 May 2024

Gary

It served our purpose
Cheap
Convenience
Short
Stopover

Business_and_leisure Partner

8/10

Excellent

27 May 2024

Christopher

The place is better than it looks online. Great staff. Great location. Great food.
Oh and really good food.
The staff were positive, smiling and helpful.

Leisure Family

6/10

Pleasant

27 May 2024

Frank

I changed the date for my booking to the end of June but I did not receive a confirmation for that. So I rang the hotel to make sure I got myself a room. He said he would credit me for the first booking, that was for the 26th of May. Not receiving a confirmation for the June booking, that is my only issue.

2/10

Poor

26 May 2024

Shannon

I liked that i wasn't somewhere people would know me and I hated that everyone else who was staying there were rude and again like if i had a win on the pokies they would abuse me and threaten to follow me when i left to take the money saying that its there money pathetic behaviour

Leisure Self

6/10

Pleasant

15 May 2024

Ken

Good for the price

8/10

Excellent

11 May 2024

Chris

The pub is famous and awesome meals

Leisure Self

10/10

Exceptional

07 May 2024

Lesley

Great stay at the Waterloo Bay

I enjoy staying at the Waterloo Bay Hotel. I did find the self service check in a little confusing and not very personal. However, the room is so quiet, very comfortable and very good value. Every staff member I interacted with was extremely polite and pleasant too. I love the little patio outside the room and although it is close to the beer garden of the hotel we never hear any noise at all. Very enjoyable stay again.

Partner

8/10

Excellent

30 Apr 2024

Sharon

Food is very nice. Room service is fast.
Check in was a nightmare with nobody in reception to check you in.
Dead cockroaches in the bathroom.

Leisure Partner

10/10

Exceptional

26 Apr 2024

Charles

Comfortable bed and was let in b4 2pm