Name: Lochway Hotel
Address: Dumbarton Road Milton, 1, Dumbarton, G82 2TD, GB

10/10

Exceptional

20 Sep 2025

Sandra

Overall this place was great! The outer cottage rooms were out dated but main building rooms were lovely. The food was excellent and the guy serving us was very nice!

2/10

Poor

18 Sep 2025

Lahiru

one of the worst accommodation ever

I recently stayed at this hotel with my parents and, unfortunately, the experience did not meet our expectations. We were unable to secure two rooms in the same building, which was quite inconvenient for a family stay.
The condition of the room was disappointing — it was not properly cleaned, and I found hair on the bed, requiring us to request a change the bedings again.

Breakfast was also disappointing. The variety was very limited, the croissants seemed stale, and the bananas were unripe. Additionally, we were surprised to find that basic items such as toast and other breakfast foods came at an extra cost.

Overall, I would not recommend this hotel for families looking to enjoy a comfortable and authentic Scottish accommodation experience.

Friends_and_family Family

2/10

Poor

14 Sep 2025

Chris

The hotel was so bad , the photos didn’t reflect the area it was in , we felt unsafe
And didn’t stay there because it was so bad

Leisure Family

6/10

Pleasant

11 Sep 2025

David

A faulty towers experience

10/10

Exceptional

19 Aug 2025

Alec

Room clean and tidy. Bed king-size. Bed comfortable. Only drawback bed a little to low to get in and out of

Breakfast - good continental

I would stay again

Self

6/10

Pleasant

14 Aug 2025

Carole

For the price it was acceptable.

Leisure

2/10

Poor

10 Aug 2025

Vincent

You should stop référencing this hôtel.

Leisure Family

2/10

Poor

02 Aug 2025

Michael

Nice staff but dirty rooms

Leisure Pet

4/10

Poor

23 Jul 2025

Glyn

Place is run down, and un loved. Bed was comfy and sheets clean, but I’m afraid I won’t be going back.

Business

10/10

Exceptional

10 Jul 2025

Wolfgang

The staff was very friendly and engaged to make us feel welcome

Leisure Family

8/10

Excellent

01 Jul 2025

Sheryl

Needs a refresh

The bathroom was newly remolded and we'll appointed. This was contrasted by the walls in the bedroom that needed a new coat of paint. Overall in need of revision and updating

Friends_and_family Friends

6/10

Pleasant

29 Jun 2025

Verified traveler

Needs work

Big dent in bathroom door, cigarette filters left in bedside drawer, bath had a large rust mark on bottom.

Partner

4/10

Poor

25 Jun 2025

Lee

Terrible Hotel

The room carpet was thread bear, no hot water in the bathroom, on arrival the electrics weren’t working, on the hotel page it says it has a bar but all the drinks are none alcoholic as they don’t have a license, it also says it has a restaurant but in reality it’s a pizza / burger takeaway.
No remote for the tele, eventually found under the bed. No chair just a bed

Business

8/10

Excellent

22 Jun 2025

Lyn

Bit slow at breakfast time but very friendly staff. Owners working through renovations. Perfectly ok for a short stay

10/10

Exceptional

11 Jun 2025

Neil

Staff are extremely helpful and friendly

Leisure Family

6/10

Pleasant

11 Jun 2025

Sean

Not Impressed

Description of Hotel said bar and restaurant, The Bar only served non-alcoholic drinks from a fridge and the restaurant was the takeaway pizza business. I booked breakfast for a didicated time but in the morning. the person in charge did not know about it, or truth be told, hadn't looked for the booking form, so it would be another 1/2 an hour before it was ready. Beiing in the area for business, I could not delay.

Rooms were okay but wifi would connect to a phone but not to a laptop, so I ended up running off my personal hotspot.

In all honesty, probably better in in the local prison as at least there are communal areas there.

Business

4/10

Poor

10 Jun 2025

Sarah

Nothing special or unique

Leisure

8/10

Excellent

05 Jun 2025

Qaiser

The mattress was shot, had it's life and needs to be replaced. Otherwise clean property, and good breakfast and free parking.

Partner

2/10

Poor

04 Jun 2025

Paschoal

I stayed at Hotel Lochway on May 31, 2025, and it was one of the worst hotel experiences I’ve ever had.

The hotel has two separate buildings. While some of my family stayed in the main building, my husband and I were placed on the ground floor of the adjacent building. Around 2:30 AM, I was woken up by voices and noises coming from our window — and to my shock, a man was actively trying to climb in after opening it. We attempted to call the police but couldn’t get through, so we contacted the front desk. They told us the man was “just another guest” trying to get into the building.

This response was completely unacceptable. We spent the rest of the night awake, frightened, and feeling unsafe and exposed.

If that wasn’t enough, the room was filthy — dirty sheets, stained towels, and absolutely no hygiene products, not even toilet paper. It was clear the room had not been properly cleaned or prepared for guests.

We only stayed here because there were no vacancies within a 100-mile radius that night. But if I could offer one piece of advice: do not stay here under any circumstance. I would have gladly driven another hour rather than spend a night in such a distressing and unsanitary place.

Friends_and_family Family

2/10

Poor

22 May 2025

Alvin

Lack of manpower

Business Self

2/10

Poor

20 May 2025

Arun Kumar Reddy

Shower issues and ni clean property

Leisure Family

6/10

Pleasant

19 May 2025

Eric

New owners still finding their feet, only real complaint was the kitchen exhaust fan which ran until 11pm, bathroom nicely renovated.

Partner

2/10

Poor

15 May 2025

Jeanette

It was awful! Choose another. It did not look like picture at all

Leisure Partner

8/10

Excellent

14 May 2025

Malcolm

Staff were absolutely superb, particularly the amazing young lady

Leisure Partner

6/10

Pleasant

10 May 2025

Grant

Dissatisfied

Main building rooms ok out building appalling condition and smell of damp! Charged extra for late check in! No reception staff! Generally all round a hotel i would never use again!

Friends_and_family Friends

10/10

Exceptional

03 May 2025

robert

Thank you for all your help
And early breakfast

Leisure Friends

2/10

Poor

24 Apr 2025

soe

avoid.. not recommend

room is quite noisy with poor sound insulation, breakfast is only offer cold food, if you would like hot food and need to pay extra, and charge extra for late check in.

Friends_and_family Family

10/10

Exceptional

19 Apr 2025

Peter

Property needs a little TLC the staff and the food were excellent would quite happily 😊 stay here again, thank you to all staff.

6/10

Pleasant

14 Apr 2025

Paul

Helpful staff. Dated hotel though adequate for the price paid.

Leisure Partner

10/10

Exceptional

13 Apr 2025

Linda

The hotel could do with being refurbished but it is a 3 star hotel and for the price is acceptable, rooms could do with being cleaned a bit better but cant fault the staff and we actually enjoyed our stay will definitely return for another stay

Leisure Partner

10/10

Exceptional

01 Apr 2025

Brent

The room was clean, comfortable bed, very nice bathroom. The staff were efficient and helpful. Good choice of vegan options on the menu. I would stay there again.

Leisure

4/10

Poor

27 Feb 2025

Sairam

The hotel didn’t cleaned the carpet, so much dirt on the floor and even the cupboards also not cleaned. They provided only shampoo, no shower Gel or body wash.

Business Friends

2/10

Poor

15 Oct 2024

Sadia

We stayed at this hotel for 3 nights, and I have to say the breakfast was incredibly disappointing. Each morning, we were served the exact same plate, and I mean the same plate—untouched food from the first day was still there on the second, and by the third day, I had to tell them to throw it out because it was likely stale. It was clear there was no effort put into the breakfast at all. The staff were unhelpful and clueless about anything related to the meals. If you’re expecting a decent breakfast, avoid this hotel. You’re better off staying somewhere without breakfast and eating out instead. Room was below average as the shower wasn’t working, it was fixed the second night. There was no soap or shower gel in the bathroom, after asking 2/3 times they put a liquid hand soap on the third day. Would not recommend staying here. Not worth it.

Leisure Partner

6/10

Pleasant

07 Oct 2024

Irena

Okay for one night

2/10

Poor

27 Sep 2024

Samantha

bad customer service

i have been charged twice for this stay and not happy about it at all i need a refund asap

Partner

2/10

Poor

24 Sep 2024

Paritosh

Rooms were not cleaned properly

Leisure Family

4/10

Poor

15 Sep 2024

Elizabeth

If everywhere else is fully booked then it’s fine. Other than that, the bedsheets were threadbare and had stains on them but as we had just arrived from a long haul flight we were too tired to care. The bathroom was run down with mould and a broken bit on the bath/shower. Massive spider in the bath. Breakfast was okay .

Leisure Family

4/10

Poor

15 Sep 2024

James

Shower overflowed and did not drain. Breakfast was below average

2/10

Poor

07 Sep 2024

Iqbal

There were mice in the room and large i mean large spiders running around caught one in a glass to show the staff also bed sheets had stains all over it never slept a minute

Business Self

6/10

Pleasant

04 Sep 2024

chris

There was no daily house keeping 4 days till asked if room needed cleaning walls dirty,drink stains on bed side cupboards,tooth paste on sink,and bandaid on floor when checked in. Breakfast area never vacuumed in 6 days and cereal on floor tables wiped down anything food stuck to table left there. If you want cheep no frills for 2 days it's ok asked for something to be done girls said have to ask my manager and slow wouldn't let you know

Partner

8/10

Excellent

29 Aug 2024

David

Lots off traffic driving past the room was good but dated could do with usb sockets for charging phones staff were friendly and helpful

Leisure

10/10

Exceptional

22 Aug 2024

FARID

Very good staff

Leisure Friends

6/10

Pleasant

18 Aug 2024

Claire

Overnight stay

Hotel was clean and friendly staff. We were disappointed there was no bar and breakfast was vegan

Partner

8/10

Excellent

17 Aug 2024

Brian

The food is Vegetarian vegan and zero alcohol drinks only

Leisure Family

6/10

Pleasant

14 Aug 2024

Simon

Asked for towels - never got them...... matress worn out. Window only attached on one hinge. Various bits broken in bathroom.

Business

8/10

Excellent

13 Aug 2024

Violeta

Lovely vegetarian hotel with vegetarian breakfast and great pizza for a dinner.

Friends_and_family Family

10/10

Exceptional

11 Aug 2024

Pilar

Pleasant stay

We slept like rocks. The hotel staff were very accomodating and went the extra mile to make us feel comfortable. Very nice breakfasts. Well communicated by train, bus and bicycle via the path running all the way to Glasgow and Bullock. Thank you ☺️

6/10

Pleasant

07 Aug 2024

Verified traveler

Hospitality Great & Room Not So Much

The owner was very kind and helpful. The establishment was not very clean. The bathroom had layers of yuck on the mop boards and there was a glob of what I hope was mud on the bathroom door. The shower pressure was low, but the water was hot. There were only two towels for three adults this was inconvenient. The room had not been vacuumed in the recent past either. The beds were sufficient for our needs and the the pillows were nice. Over all we were tired and it met our needs, but if I had little children I would stay elsewhere. It also was not as close to the airport as the description implied.

Friends_and_family Friends

4/10

Poor

31 Jul 2024

Jason

So full English no bacon or sausages sausage was some plant based thing
No loch view
Bath room under construction some what
Toilet dor hit toilet only fitting one person in matrass old and worn out could not get to sleep

Leisure

8/10

Excellent

27 Jul 2024

John

Stayed for bed and breakfast. Felt welcomed and family run hotel. Our room was very basic as hotel in midst of refurb. Lovely choice on breakfast menu.
They do not serve alcohol so allowed us to open our own bottle of wine no problem !

4/10

Poor

19 Jul 2024

Thinnakorn

This hotel needs a complete renovation.

We wouldn’t get our room clean if we didn’t ask for it. The bed cleanliness is very questionable because it smell. The whole place just need a complete renovation.

Business

2/10

Poor

11 Jul 2024

heather

DO NOT STAY HERE. It is dirty, carpets are ripped up, we were led to back house with bars sticking out of the bathroom. No mirrors, no bedside tables and the heater was damaged. Unsafe room and should not be listed on Expedia.com as it is false advertising.

6/10

Pleasant

01 Jul 2024

Karen E

The staff was very kind and helpful. But the plumbing in our room didn’t work.

Leisure

2/10

Poor

26 Jun 2024

Thomas

Dodgy stay

Not the cleanest , very uncomfortable beds

Friends_and_family Family

2/10

Poor

15 Jun 2024

Dave

Shower did not work. No plug for bath. Kettle did not work. TV did not work. Booked a twin room 2 months in advance, they only had a double bed room when we arrived. Only one bath towel in room. Smoke/fire detector covered up with cling film. Breakfast was sparce to say the least. Staff unfriendly.
DO NOT USE

Leisure Friends

8/10

Excellent

12 Jun 2024

Ingrid

I enjoy my stay until last hour that their cleaning attendance was staying outside my window and looking of i still inside and that made me feel uncomfortable.

8/10

Excellent

09 Jun 2024

David

Very friendly staff (if a little run off their feet at breakfast), very helpful regarding public transport times & best station to park at! Comfy bed, The menu being vegetarian only, not a problem for me (I do eat meat, but the pizza was lovely), but should be advertised as vegetarian only breakfast!

Room needs a little updating, Not really an issue at the price though.

Overall a nice place to stay, close to main road, but quiet enough at night.

Would recommend

Leisure Self

4/10

Poor

05 Jun 2024

Moira

The venue was advertised with a bar and in house dining. The bar serves non-alcohol drinks only. All the food is plant based vegetarian/vegan options. There items should be mentioned in the their advertising. After s long drive I was looking to relax in the bar and have a couple of beers and snacks!! To flush the toilet in our room we were shown a trick to perform which of course didn’t always happen. Very disappointrd in my stay.

Leisure Friends

6/10

Pleasant

20 May 2024

Vimal

Poor communication and service

It was ok stay. Communication was poor. We called hotel for direction and for check-in time - no one picked up the phone, luckily there was someone to let us in.
There was no milk provided for tea, coffee in the room.
They ran out breakfast items like beans, hashbrown, even though we requested vegetarian breakfast well in advance.

2/10

Poor

17 May 2024

April

The area was really unclean. The entrance to our room was filthy.

6/10

Pleasant

15 May 2024

Darren

OK for an overnight stay

Location - on a very busy road and was noisy from 5.30am

Service - staff were friendly and helpful, but there is no reception. Booking is done in the restaurant, but it doesn't open until 2pm (in our case it wasn't open when we arrived at 3pn, so we went away and came back later)

Accommodation - dated, but acceptable. Carpet in hallways was very tatty.

Eating - is situated above a pizza restaurant... but it's a vegan pizza restaurant, so offerings are limited. Breakfast was also vegan.

Wi-fi - in room, was fine. TV in the room didn't work.

Summary - 2 star at best. Ok for an overnight stay

Partner

2/10

Poor

15 May 2024

John

First of all you do not stay in the building showing-you dtay in an annexe. The door could not be locked from the outside, the decor is filthy and falling off the wall. the carpet is disgusting, the furniture is well past its sell by date. Toilet had not been flushed, bath panel is hanging off. Went for a meal, ordered and sat at a table only to be handed a takeaway which was very poor. My worst experience in many years of staying in 100s of hotels

Business

2/10

Poor

15 May 2024

lesley

Awful

Awful already sent you an email to complain - dirty/no tv/no heating/no hot water - dirty laundry in corridor outside room all night

Looking for refund missold - website misleading

Self

8/10

Excellent

12 May 2024

Catherine

Last minute booking due to party but wouldn’t stay

Lovely staff
Bathroom was new but not very clean
Bed was comfortable and clean but room was dirty with old water bottle half empty left in wardrobe,
Non alcohol bar

Partner

8/10

Excellent

09 Apr 2024

Chris

Our host was only too happy to move us to a quieter room when we asked

Leisure Partner

10/10

Exceptional

25 Mar 2024

Valerie

Enjoyed our stay. Great hot breakfast was included. Would stay here again. Staff was friendly and courteous.

Leisure Family

4/10

Poor

10 Aug 2022

Roehl

Its hard to find where the actual hotel parking
The lights on the entry does not work. There is no host between 10pm and 2pm. So you better check in before 10 pm.
No breakfast even if you offer to pay, if you dont book for breakfast , you , no breakfast you.
The room door us so hard to lock. It took me 15 minutes to figure it out. Because there is no one in the front desk, no one help you. I almost went to sleep with the door unlock.
There is a banging sound in the wall every 30 minutes, all night.
In short i will never come back and do not recommend this hotel.
Actually i urge people not to consider this

Self

8/10

Excellent

05 Jul 2022

ROB

Great stay at the Milton hotel

Turned up half an hour before opening at check in time 2.pm. Place was deserted, with for sale sign up . First thought it was a scam. But bang on 2pm lovely guy came to open up.

Lovely stay, friendly staff , went out of there way to give us a double room instead of a twin room , which was booked by mistake . Full Scottish breakfast was fantastic and worth every penny for it . Would highly recommend.

Partner

8/10

Excellent

05 Oct 2021

Mrs Colette A

Great Service

I was pleasantly surprised at the size and condition of the room. Thereasa, Reception and Barmaid, was extremely helpful and kind. In Room 10 I couldnt get a wifi signal and the TV reception wasnt good. Missed breakfast as I had an 8am start, but the Breakfast Menu selection looked good.

Business

8/10

Excellent

28 Sep 2021

Verified traveler

Comfortable accommodation close to Loch Lomond

A bit tricky to get to in car if you are coming west from Glasgow. Had to do a couple of precarious manoeuvres to get on to the very busy eastbound carriageway of the A82. Plenty of free parking to rear of accommodation. Reception is at the bar of the pub. The lady that checked us in could not have been more welcoming and helpful, she was really lovely. She told us that they didn't serve food themselves, but gave us a whole load of takeaway menus, and told us to have food delivered, and we could eat in the pub and she would give us plates and cutlery. We did just that, and had a fabulous Indian takeaway, washed down with a few drinks from the bar. The room was basic but comfortable. Downsides, there was a bit of noise from the road outside, and it was also clear that somebody had recently been smoking in the room, which wasn't great. All in all though, we had a pleasant stay, and would recommend to others.

Partner

8/10

Excellent

27 Aug 2021

Roderick

On the way to the Isle of Skye

Great place to stay for overnight. Friendly personnel. Good breakfast. Spacious room. A bit noisy at the front due to the traffic. Otherwise recommended.

6/10

Pleasant

11 Aug 2021

Deborah

One night stay

Set on a busy road but ok for a nights stop over. Bar was really nice inside. Staff lovely and friendly. Breakfast yummy.

Partner

10/10

Exceptional

09 Jul 2021

Verified traveler

Dog friendly and convenient.

Convenient location handy for a night stop on a long journey. Breakfast was good value and very filling. Very dog friendly, even the dog got a free sausage.

Partner

8/10

Excellent

28 Jun 2021

Scott

2nd stay.

Second time in four weeks stayed here at Milton inn. Lovely room set next door from the main building, comfortable warm room, excellent heating if required in room 16. Nice shower.

Tea coffee making facilities, decent tv in the room. This room is not facing the A82 trunk road. Delightful.

Staff in the pub section friendly and helpful.

Self

10/10

Exceptional

14 Oct 2019

John

Location suites my needs friendly staff and a great breakfast

Partner