Name: Muthu Glasgow River Hotel
Address: The Erskine Bridge Hotel & Spa, Riverfront, N/A, Erskine, PA8 6AN, GB

6/10

Pleasant

23 Jul 2026

Julie

The hotel's exterior is very tired and run down, although its location beside the river is pleasant.

Unfortunately, the room had an unusual smell, which appeared to be coming from the bed linen. The marble flooring throughout the hotel also made it extremely noisy, as every footstep and movement of furniture echoed around the building.

Overall, it was an interesting experience, but not one I would wish to repeat.

2/10

Poor

26 Jun 2026

callum

Really disappointed. Only chose as advertised as 9.8 miles away from landmark. Was over 20 and cost a fortune travelling. Poorly advertised. Unclean, was a cockroach in the bath upon arrival. Bathroom not as advertised. Really poor considering I got a junior suite. Staff were completely uninterested. Nobody serving at the bar, had to keep asking reception. Unable to order food, told I had to wait for a buffet?!

8/10

Excellent

25 Jun 2026

Kevin

Cant complain about hotel room and staff were very helpful

Partner

10/10

Exceptional

24 Jun 2026

Kyle

Made a change going to a hotel with big car parking to put my Van & nice big room friendly staff.
Going to come again with my child

Self

10/10

Exceptional

12 Jun 2026

MARK

Clean room. Very nice. Hotel recently refurbished. Would recommend burt not a lot to do as no amenities close by

2/10

Poor

10 Jun 2026

michael

Disappointing stay — facilities not as advertised

Booked this hotel expecting the facilities advertised, including the spa and pool, but these were closed/unavailable during our stay. That was one of the main reasons for booking, so it felt very misleading and disappointing.

The outside areas also looked poorly maintained, with rubbish left around, which gave a bad first impression and made the hotel feel neglected. For the price paid, I expected a much better standard.

The hotel needs to be clearer about what facilities are actually available before guests book, and the outside areas need proper cleaning and upkeep. Overall, not the experience we expected and I wouldn’t rush back.

Business

8/10

Excellent

08 Jun 2026

Daniel

Hotel at first glance looked nice, but soon as you arrive in reception theirs leaks falling from the ceiling the gym spa an pool are closed down, got put into average rooms thou had booked excecative rooms, so had to be changed, rooms were nice, but residents very noisy an making lots of noise up and down the corridors up to midnight and beyond, doors slamming ,
Thou room wasn't too bad once we had proper rooms and the bed was probably the best hotel bed I've ever stayed in,
WiFi wasn't bad but was inconsistent on and off, views very very nice

Partner

6/10

Pleasant

08 Jun 2026

Colette

Our room was opposite the lift and having arrived late, we were then woken very early (6.10am) by the ding dong sound of the lift as well as the sounds of people talking. The sound insulation along the corridors is awful. The staff kindly moved us to a different room, which helped with the lift sound but not the talking of other residents which started at 7.30am on a Sunday. Due to all the tiled floors sound seemed to reverberate around the hotel. The hotel seems to be going under renovation so I am hoping they will sort out the sound insulation.

Partner

8/10

Excellent

04 May 2026

Les

The stay was good and the hotel was nice but there was 4 coach loads of younger people there and they were running up and down corridors at two and three in the morning and with marble tiled floors they were very loud.

Partner

4/10

Poor

03 May 2026

Lorraine

Hotel inside was very nice. Nice furniture in the reception and bar. Room was nice and everything seemed clean. Outside the hotel looks horrendous. It’s on as a spa hotel but the spa and pool were closed and the games room doesn’t seem to exist.
We were rudely wakened at 6.30 with people in the corridor, banging doors and dragging cases, and moving about rooms.
We went for breakfast and it was full of foreigners, there wasn’t a clean table for us to sit at and had to stand with our plates waiting until one was cleaned.
There was four coaches in the car park taking all these people away after they had been for breakfast.
This was not the overnight we expected!!!
We left the hotel on the night we stayed and went into Erskine where we found a great wee pub that did lovely food, drinks were reasonable as well.
This is a beautiful hotel that’s been totally ruined which is a shame

Partner

8/10

Excellent

28 Apr 2026

Mei

It seems that the hotel serves mainly group tour visitors. Though the room was clean, everything were of low maintenance.

Partner

10/10

Exceptional

16 Apr 2026

Lovina

We booked a room as we were flying from Glasgow early and it’s close, first impression of outside wasn’t great but inside it’s beautiful with a huge bed and extremely comfortable, the staff were also very friendly and helpful

Partner

10/10

Exceptional

12 Apr 2026

Diane

The room was clean and great value for money however it lacked a hairdryer! The staff were very professional and friendly Sam and Lorrie, shame the spa wasn’t open so we will return later in the year, Would recommend to family and friends

Friends_and_family Friends

10/10

Exceptional

10 Apr 2026

Trevor

Large clean room with a river view, easy large car park, exterior of site need TLC

Self

10/10

Exceptional

02 Apr 2026

Gordon

Did not use the bar or the pool.
staff were very helpful and friendly.

Self

6/10

Pleasant

01 Apr 2026

Anne

We found this a bit of a mixed experience. As we arrived very late, we only noticed the exterior the next morning. The building is clearly a 1960/70s structure, and the concrete architecture is quite stark and not particularly appealing. However, It’s clear the hotel is in the process of being refurbished, with the entrance and hallways already completed to a very high standard—they feel grand and welcoming. Unfortunately, this doesn’t quite carry through to all of the rooms.
While our room had clearly had some updates, such as fresh paint and relatively new tiles in the bathroom, other areas felt quite dated. In particular, the bathroom overall could benefit from a full upgrade, and the rug in the room was well past its best and would be better removed. The furniture was dated too.
That said, we do appreciate that refurbishing a large property takes time, and improvements don’t happen overnight. However, it might make more sense for bedrooms to be prioritised, as they have the biggest impact on guests’ overall experience.
We didn’t have the opportunity to try the food or use any of the facilities, as this was a last-minute booking following a delayed flight, so we can’t comment on those aspects.

Partner

2/10

Poor

01 Apr 2026

Nasser

The hotel was simply NOT READY to have guests

Family_with_children

6/10

Pleasant

31 Mar 2026

Stephen

No staff at check out time. Had to go in the kitchen and found the chef to take the keys! Little or no hot water including radiators. But the food was great and the bar was pleasant, although cold

2/10

Poor

22 Mar 2026

Garth

Hotel is being renovated (poorly) while opened.
Bar was cold (both temperature and atmosphere. It is not a comfortable place. It’s also based on Indian culture and not Scottish. I am in Scotland. Not India.

10/10

Exceptional

14 Mar 2026

Graham

Good

10/10

Exceptional

03 Mar 2026

Julie

This is a charming hotel with great facilities. It is my third time to stay here and I’ll be back in three months. The pool/spa should be re-opening soon.

Rooms are well appointed and the bed was comfortable.

I think the hotel is terribly under utilised and they could do with marketing.

Self

8/10

Excellent

01 Mar 2026

Amanda

Room was clean and obviously recently decorated. There was a message prior to stay to inform us of ongoing works due to renovations but this was no bother.

Staff were friendly and helpful. Would stay again.

Only downside was internet was not great, TV wasn’t tuned and rooms were quite warm.

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Michael

An absolutely unforgettably positive experience!

My stay at the Mushu Glasgow River Hotel was a great experience where the room was elegantly impressive, wonderful outdoor view of the river and mountains & the bed was comfortable and kept me very warm in the winter.

The room was clean, spacious and had all the necessary amenities. Whilst the shower pressure was a little too low and the temperature difficult to adjust (it remained hot despite multiple attempts to adjust the temperature knob), it worked as intended and I was able to freshen up.

My evening dinner was absolutely perfect, delicious, and satisfyingly filling. Compliments to the chef and many thanks to the waiters and waitresses - they were extremely professional, knowledgeable and personable & enhanced my evening experience.

(The 'Sex on the Beach' Cocktail was divine... more of that please!)

Overall, my stay was captivating in all the right ways, and I might even try visiting the pool next time! I will definitely be attending again. Thanks so much to everyone who helped make my stay so memorable!

Kind regards,
A patron who will be staying again very soon!

Friends_and_family Friends

6/10

Pleasant

19 Dec 2025

Stuart

Room was in good condition and bed excellent. The heating was poor and the wall heater made noises but didn't work. A few issues regarding not emptying bins and replacing cups, but overall everything was satisfactory. Staff were very friendly and helpful, and we were given a complimentary breakfast on the last morning, it was very enjoyable. Thank you. Monique & Stuart

Business Partner

8/10

Excellent

18 Dec 2025

Tracy

Breakfast dining room was cold. Had good variety and one couod order hot food. Rooms were spotless and modern.

Friends_and_family Friends

6/10

Pleasant

11 Dec 2025

Gillian

Safe path from car park and to river path. Change the shower curtain or at least wash it!

Leisure Family

8/10

Excellent

07 Dec 2025

Lucy

TV was slow and needs updating. Bed was lovely and soft. Easy to find after getting off the bus. Good parking available. Shower was also nice.

Leisure Self

10/10

Exceptional

22 Nov 2025

Steven

👍

Business

10/10

Exceptional

20 Nov 2025

Steven

Great hotel

Business

10/10

Exceptional

18 Nov 2025

David

The room was bigger than expected and very new and clean with a massive bed . The restuarant and reception were both clean and new and all the staff were friendly and helpful . The car park could have been better lit and the external approach to th hotel is not very inviting.
Nice quiet room and I would definatley go back .

Leisure Partner

6/10

Pleasant

17 Nov 2025

Stuart

Staff were helpful and considerate and friendly. Lock did not work well until batteries were changed on last day, tap kept running and breakfast was average, perhaps a bit cold. But could be value for money if above were attended to.

Business Partner

8/10

Excellent

07 Nov 2025

COLIN

Staff was helpful,room was clean.

4/10

Poor

07 Nov 2025

Grzegorz

breakfast was terible they did not displey any orange juice there was nothing displayed in the buffet the only thing they had it was pancakes. terible breakfast service and the hotel room window requires a big clean it was dirty all around.

Business_and_leisure Partner

8/10

Excellent

04 Nov 2025

Taylia

Wish there was a fridge in the room, as travelers we don't eat out often but couldn't hold much food in the room without it.

I feel like there is a lot of construction going on while we were there so it smelt like paint at times. Also it had a games room and a pool on site but neither were usable.
It looks like they are updating which is fair but it makes it feel like you are missing out.

Staff were kind but not overly engaging or personable.

Leisure Partner

4/10

Poor

01 Nov 2025

David

The building itself was very cold, poor heating and tiled floors added to the cold atmosphere. The floors are also unsafe for those with limited mobility or unsteady on their feet. No where to get a drink whatsoever before 4pm. Housekeeping not done by 3pm, had to ask reception to get someone in. The food was expensive and poor quality, plus we had to eat in the bar! Other residents were clearly ordering in takeaway food. I observed a member of staff walk past rubbish in the corridor, twice which included a chicken bone and no attempt made to pick it up.
How on earth has this hotel got a 4 star rating? We will definitely not be staying there again and would not recommend this hotel to anyone!

Business

4/10

Poor

31 Oct 2025

Hamed

It’s actually the hotel under a renovation that’s what I get told no SPA OR POOL AVAILABLE.
Room as expected

10/10

Exceptional

31 Oct 2025

MARGARET

Clean and good service

Business Self

4/10

Poor

29 Oct 2025

Sean

Reception and restaurant was cold.

Business

6/10

Pleasant

27 Oct 2025

Nerys

Room was really good, receptionist extremely helpful when we arrived. Only downside is quite a few vulnerable peole and council tenants are placed there.

Partner

10/10

Exceptional

27 Oct 2025

Catherine

Lovely hotel, clean and spacious. Room was clean with all amenities provided.

Breakfast - buffet style, not many options for food, and personally food undercooked (pink bacon, white scrambled eggs). Still edible but not to personal taste

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Jacquie

During our stay in Glasgow, this hotel was fantastic. The staff was exceptionally nice and everyone was willing to help us with anything that we needed. We would most definitely stay when visiting Glasgow again.

8/10

Excellent

23 Oct 2025

Catherine

Bat staff were nice enough but need to learn about different drinks and could improve wine glasses

Partner

2/10

Poor

22 Oct 2025

Joseph

Well we’re to start got our room it had no working tv and so I went to front desk the man working night shift tried to help offered us a new room but tv in there didn’t work aswell and it was dirtier room than the first room we had so decided to stay he got a new tv wire but still Didn’t work he told me maintenance man would come in the morning at 10 o’clock to fix it so the next day no one came to fix tv but there is more and it’s disgusting my wife went to make a cup of tea she opened the kettle to find what looked like a MAGGOT moving around the bottom of the kettle I’ve got pictures they replaced the whole kettle set it ended up taking about 2 hours to get settled into a room the next day I waited for the maintenance until 12:30 no one came I went back to front desk and asked if he was still coming the girl acted like she didn’t know anything about it I asked to speak to the manager and wow, the night guy left notes on the desk for morning staff explaining the problems from night before and the manager and other staff started talking in a foreign language laughing I asked them to please stop talking in the foreign language and the manager woman started laughing rite in my face it got a bit heated and the woman/manager gave us another new room so we had to pack our stuff back up and move again to the farthest room in the hotel knowing my wife is disabled we got to the new room it was really dusty like it hadn’t been cleaned for 6 months,half hotel is a homeless unitcentre

Business_and_leisure Partner

8/10

Excellent

21 Oct 2025

Rubeena

it was a lovely hotel, great value for money with parking available but breakfast let it down, there were pancakes with no fruit and it was very limited in general
only tea and coffee, no cappuccinos

Partner

2/10

Poor

14 Oct 2025

Maria

The experience was terrible. The room itself was fine, but at around 1:00 a.m. there was a fight between families from two rooms, and we couldn’t sleep because of the noise. On top of that, there was no hot water. We had to leave the tap running for about 10–15 minutes before any hot water came out, which was unacceptable.

Housekeeping also left my room door open after cleaning. When we returned at night, after being out all day, the room had been left unlocked with all my personal belongings inside. This was extremely concerning, and the hotel took no responsibility for it and offered no compensation whatsoever.
The breakfast was terrible. Apart from being extremely poor, there were only three things to choose from. There was no variety of coffee only plain black coffee available. There was nothing else. We had to wait for them to restock items, and there were maybe only two people working to serve everyone. Overall, it was a very bad experience. The breakfast is extremely poor and not worth it at all. It’s not really a proper breakfast.

Business Family

4/10

Poor

10 Oct 2025

Edward

Poor service at the restaurant and no heat for 2 days and changed rooms. No water one of the days also.

Leisure Partner

8/10

Excellent

07 Oct 2025

John

Outside is run down, but lobby and lounge ate great. Middle of a remodel but the rooms in 5th floor were nice. Work during day, and no restaurant

Partner

6/10

Pleasant

04 Oct 2025

Gordon

Car park a small distance away from hotel entrance.
On arrival there was a confusion of room as we request 2 single beds. Our room was on the 6th floor, on the way to the room the floors were very slippy due to water leaking from some where. Room was ok, clean and well presented. Good view.
Breakfast was ok had to wait 30 mins for eggs to come. Wifi was good, no room service or phone in room to contact reception.

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Hawk

Perfect place to be in Kerskine

Each rooms were wonderfully setbup, clean, bar area well-organized, ample drink slection, plenty of self-parking.

Business

10/10

Exceptional

25 Sep 2025

Peter

Helpful staff

Business

8/10

Excellent

25 Sep 2025

Steven

Nice

Business

10/10

Exceptional

24 Sep 2025

Ciaran

Spacious and modern refit makes the hotel comfortable and relaxing after a long day of work

Business Self

6/10

Pleasant

20 Sep 2025

Marie

Property was very drab and uninviting on the outside but inside looks lovely( at least the bit that has been renovated.). Unfortunately the pool is closed at the moment. The setting is lovely along the bank of the River Clyde. The bedroom was a good size as were the beds( 2 singles pushed together so we had plenty of room). We also had a hopitality tray which inclued 2 pieces of shortbread which was a nice touch. Only complaint about the bedroom was that the windows were single glazed, so we were able to hear the traffic . Also the curtains could have done with a wash( looked liked someone had opened them with chocolate on their fingers). What really let this hotel down was the breakfast. The first morning we were shown where to sit in the empty dining room even though for the next 45 mins we only saw one guest come in for breakfast. After that we didnt see one member of staff. There were no breakfast plates and we had to go find someone to get us some. There were flasks with hot water and coffee but neither was labelled. I had cereal to start with and saw a flask assuming it was warm milk - it was cold water which wasnt nice on my cereal! The hot breakfast was only luke warm. The next morning there were a lot more staff about and unfortunately the breakfast was more cold than lukewarm. Obviously the heated lamps it sits under were not doing their job..
We have stayed in this particular hotel quite a few times and at the moment i'm not sure if we would return.

Leisure Partner

8/10

Excellent

18 Sep 2025

Mr James M

One night stay. Nothing to add.

Partner

6/10

Pleasant

17 Sep 2025

Leanne

Don’t eat here but clean hotel

Food was terrible and would not recommend at all. I had to order in as just couldn’t eat it.
Hotel was clean and tidy

Business

10/10

Exceptional

10 Sep 2025

Dawn

Very grand, disappointed the pool and spa closed

Business_and_leisure Self

6/10

Pleasant

09 Sep 2025

Ella

Very pretty but clear savings being made as everything but the furniture, floors etc, cheap. Breakfast terrible, dried out buffet with very limited choice. No vegetarian breakfast option. Eggs dried out.

Leisure Partner

8/10

Excellent

08 Sep 2025

Stephen

Hotel only opened in July. Only two floors of accommodation are in use and work is underway on the other bedrooms. Our arrival our room was very noisy and we had to move. Hotel staff were excellent. The dinner we had was outstanding and good value.

Business_and_leisure Partner

10/10

Exceptional

04 Sep 2025

RAE

Muthu Erskine

Recently reopened after an amazing refit I believe under new management
The place is just beautiful, bed is the most comfortable I have slept in away from home, staff very friendly and helpful

Partner

10/10

Exceptional

02 Sep 2025

Ailidh

My fiancée and I stayed here for the night while we were moving house. We read a few bad reviews after booking but were very pleasantly surprised at what we found. The property is under refurbishment and the room we stayed in (4th floor) has been renovated. We both slept like logs. The bed was very comfy and the views out over the river were lovely. The pool was closed as part of the renovation (August 2025). Parking is free for hotel guests. The location is pretty but I would recommend a car to get about. Glasgow city centre is about 10 miles away. The hotel would be very convenient for Glasgow airport. The staff made our stay. Payal and Sam at reception were warm and friendly, which is just what we needed! We didn’t eat at the hotel but the menu looked decent with plenty of vegetarian options. We will stay again the next time we fly out of Glasgow airport.

Leisure Partner

10/10

Exceptional

29 Aug 2025

Rajeshwar

Great clean room

We only stayed for a night, and the Rooms were very big and neat & clean. We had the breakfast there, which was great and very inexpensive when included with the room

Friends_and_family Family

6/10

Pleasant

29 Aug 2025

Verified traveler

Needs some work

Where shall we begin! We arrived at Hotel, it looked very derelict, outside of building looked awful, an abandoned car in carpark, we were unsure what we were coming to. As we entered building, we were pleasantly surprised at reception area, very sparlkly and clean and welcoming. We went up to the room where again we had mixed emotions, the bed was amazing but the rest of room needed work, or they tried to upgrade but very rushed or not finished.
The tv wasnt working as you can see in photos, curtains were old, and thecwundows were disgustingly, had to clean them to be able to look outside, once windows were open the view was beautiful.
We had a live smoke alarm without any cover, the photos on website are not the true pictures. They are working on hotel during our stay, but it feels like they are rushing work to get it opened

6/10

Pleasant

28 Aug 2025

Joanne

Lovely clean hotel decorated with an Indian vibe, landing was really dark but people were fixing the problem with head torches on, room & shower great size, downside was tv was un watchable the signal drops out constantly. We had had room right next to the lift which went up & down all night & kept me awake that along with doors slamming all night I got no sleep at all. Shame really cause hotel was really nice & close to the airport.

Leisure Partner

6/10

Pleasant

17 Aug 2025

Nicola

Inside hotel much nicer than outside which is run down and dirty. Inside is very nice and beds were the best I’ve had so comfy. Food options is very limited and expensive and stops at 8.45pm. Overall I wouldn’t stay again as food options and affordability is key for me and location a little further than I would usually go.

Self

8/10

Excellent

12 Aug 2025

Alexander

The beds are comfy, rooms are quite clean, found two hairs in bathroom, paid full breakfast and was given only very limited cold food and was asked to pay extra £15 for hot food, then when checking out was told it was by mistake, the breakfast waiter shall have a breakfast guest list to verify all incoming guests this way he would know who is still missing so when we arrived 9:15 am with my son he got only rice flakes with milk … I like the lobby and bar, from outside it is dated but inside quite nice.

Leisure Family_with_children

6/10

Pleasant

10 Aug 2025

Jennette

Comfortable bed. Had quite a 'budget' feel overall. It was about the cheapest hotel in the area in terms of price and it definitely felt it it most ways. Looks and feels like needs a lot of maintenance.

We joked in the elevator on arrival that the voice announcing the floor level sounded Sybil Fawlty-esque (Fawlty Towers). Little did we know that the Fawlty Towers feeling would pervade further.

We booked for 2 guests but the room had 1 towel and 1 hand towel.

Breakfast was included in our room rate- NEVER pay extra for the breakfast here. Were told on checkin that breakfast was from 8am. Thought that sounded late.

On arrival at the dining room at 8:10am, it was clear that many people had already eaten and left. I think the hotel had about 3 coach tours and wanted them to have breakfast before non-tour guests. Certainly had a sense of being a second class guest.

We were told to take any table we wanted. After walking around, it was clear that there were NO set tables. I asked the attendant if she could point out a table that was set and we could use and she said she'd set one up.

The fruit salad and yoghurt was almost gone and none was replaced in the 40 minutes we were there. We and other guests had to ask for a range of things not being replenished- cutlery, coffee mug, cereal bowl.

Unfortunately, I don't believe I've ever encountered a worse breakfast in terms of appointments and food quality. Staff were courteous, accommodating when asked to assist.

Leisure Partner

6/10

Pleasant

04 Aug 2025

Victoria Hartley

Booked this hotel for 2 nights based on the room pictures. Then I saw the exterior picture!
Arrived late afternoon, driving along a tatty driveway, into an almost empty carpark that looked more like waste ground with an abandoned car in the corner.
The hotel looked derelict. What I assume might have been a swimming pool building looked filthy.
Inside the foyer and reception were amazing. My room was just like in the pictures. A little bit dusty, a little bit worn.
But it felt like being in some kind of surreal experience. When I went out for the evening and came back, reception was deserted. Ditto the next day.
I don't know if this is in the middle of a refurbishment or what.
And no wifi in the rooms. I think you could \"plug in\" to the internet, but no wifi on the 6th floor.

Leisure Self

2/10

Poor

27 Jul 2025

Grant

Do not attempt to stay here if trying to impress

Turned up with 3 key clients. Immediately left when I saw the look on my clients faces. From the outside this hotel looks like Chernobyl and I could not even remotely stay there with key foreign clients. The hotel looks very different from picture. Reported to American Express as should not pay

Business

2/10

Poor

26 Jul 2025

Sarah

AVOID.
Honestly, awful hotel, overpriced.
The room had an amazing view of the Erskine Bridge. That's its only redeeming feature.
In spite of the hotel description it didnt have: blackout curtains, complimentary water, hairdryer, iron or ironing board.
The windows were filthy and the hose from the shower was great, if you were 5' 6\", but no good if you were any taller.
To say the doors banged was an understatement, the room shook.
I told reception and they said sorry.
We'd booked 2 nights, left after 1.
Additionally, it's in the middle of nowhere, so make sure you have a car.

Leisure Partner

2/10

Poor

23 Jul 2025

Iain

This place has potential but at the moment it is like a building site, in proper ruins. Seemed like they had a handful of rooms people can use and everything else was doors smashed in, locks smashed. The SPA is in ruins.

I left after a night having booked for 3 and they have refused a refund!

Leisure Self

4/10

Poor

23 Jul 2025

Ian

Dirty

I was at reception for 20 minutes trying to check in one person one room per booked so slow the room was dirty no ac window could only open a couple of inches so hot I would never stay at this hotel hotels.com you should take this hotel off your list

Business

2/10

Poor

30 May 2022

Stuart

Complete Shambles

Stayed at this hotel for one night after returning from a holiday. I’ll start off by saying, the staff who were actually there were amazing, and totally blameless.

However, this hotel is abysmal. We arrived just as 2 busloads of French tourists were checking in. The poor receptionist was run off her feet, but stopped what she was doing to help us. She explained that the hotel was closing the following Wednesday for refurbishment and the staff had been told that they were losing their jobs. As a result they had walked out, or hadn’t come in for their shift, leaving a handful to run the hotel. She was having to turn people away as they were overbooked, there was an 18th birthday party on that evening, and both the lifts weren’t working.

We were told that we could use the service lift to access the upper floors, thus avoiding the 12 flights of fire escape stairs ! This involved being led through the bowels of the hotel, showing views of obscene graffiti left by disgruntled ex-employees, to a rickety lift which probably should have been condemned in the mid eighties.

The room was surprisingly good, apart from the bathroom, which was old, grimy and stained. And the TV hanging off the wall. And the dust. And the missing Remote.

The manager was the only member of staff left come morning, so I take my hat off to him as he carted 87 bags up and down the fire escape for the tourists

Muthu are a disgrace allowing the hotel to remain open

Partner

2/10

Poor

30 May 2022

Alan

Hotel was closing for refurbishment. Bar closed at 6pm on Saturday. No eating facilities either

Self

2/10

Poor

23 May 2022

Verified traveler

It was terrible. all lifts were out of service. We (an elderly couple} were required to walk up and down 6+ flights of cement fire escape stairs., Had to run around finding staff to help with carrying luggage. It was also a party night at the hotel with guest talking loudly until the wee hours of the morning. Will never stay here again.

2/10

Poor

11 May 2022

Sheila

Dont go

There was litter in the car park - not a good introduction. The lift was out of order and the stairways were dirty. Disabled friend had to be taken in the service lift and getting to it was a nightmare. There were no instructions about in the event of fire and i dread to think... The bedroom was clean.

Friends_and_family Friends

2/10

Poor

10 May 2022

Carl

Diabolical service

After having an email that said \"sorry you have cancelled your stay\", I called to confirm I hadn't cancelled and was asured they had made a mistake and I was booked in. On arrival 2 days later I was told I had cancelled and they had no other rooms available. Last time I will book with this shower.

Business

6/10

Pleasant

25 Apr 2022

Verified traveler

Could be better

Although not awful, things were not ideal. Room although recently renovated was slightly rough around the edges, breakfast wasn't available until about 15 mins after it was meant to open and wasn't the best quality. Beds were comfy though and nice and quiet so slept well and well situated for a lovely evening walk along the river.

Business

10/10

Exceptional

19 Apr 2022

Angela

Great weekend stay

We had a lovely weekend, the rooms were clean and comfy the rest of the hotel was dated but clean and is undergoing a referb, the food was very nice we paid for B&B but had our evening meals there as well no complaints everything we had was really lovely. The staff were great very friendly and helpful even through the hotel was really busy being a disabled guest I couldn't fault the staff and the accessibility was excellent

Friends_and_family Family

2/10

Poor

30 Mar 2022

Don

Dont stay here

Booked for three days and checked out after one. Shockingly bad.

Friends_and_family Friends

6/10

Pleasant

24 Mar 2022

Duane

Location is great.
Door cant be locked, bath in a disgusting state, the tv looks ready to fall off the wall and having to listen to someone strimming grass for 2 hours (4:15 - 6:30) without safety gear on, quite obvious they didnt know how to use it and with music headphones on which is dangerous not to mention not legal in the work envioroment.

Business Partner

4/10

Poor

22 Mar 2022

Francis

Good staff, overpriced and in need of a make over

The property is very much in need of attention although the staff were very good

Friends_and_family Family

4/10

Poor

15 Mar 2022

Stephanie

Disgusting

The stay was terrible the rooms where needing a deep clean and the pool was closed my son an sisters baby’s was looking foward to the swimming we all where it was £88 no offer was on even no I heard a women say so dinner deals with stay it’s a joke the whole stay am upset the exposed wires ect couldn’t let baby to crawl brother in law got an electric shock rusty hole thing on bath pee on seat was there wen checked in I went to our room an was disgusting I loved this hotel I’ll be taken it further not what I was after needed a night away so shocked

Friends_and_family Family

6/10

Pleasant

14 Mar 2022

Elaine

The hotel is very dated, the seating area in the bar was stained beyond belief. The room we stayed in had been upgraded, which was nice but the ensuite hadn't been and the bath was stained and dated probably from the 90s,. I understand they are in the middle of upgrading the hotel but surely if you do a room you should do the ensuite at same time. The room was clean and tidy apart from surface dust probably from the renovation works,. The food and drinks where good and the staff were friendly and pleasant. Especially Amy in the restaurant. We would probably stay again.

Partner

2/10

Poor

21 Feb 2022

Shellie

Disgusting

This hotel was honestly disgusting. The pool lights had electrical wires hanging out of them with the lights flickering under the water. The hot tub was cordoned off and there was not a spot of the area that wasn’t covered in mold. The family hotel room was dirty and the beds were uncomfortable, stained and ancient. The bathroom was covered in someone’s body hair, and once again there was mild everywhere. One lift was out of order while the other one was slow to the point of scary. The breakfast I paid for was not available because the chef never arrived to make it, and I wasn’t offered any money back. I will say that the staff were lovely polite people though.

Friends_and_family Family

8/10

Excellent

03 Feb 2022

Verified traveler

stayed for business

Hotel is somewhat tired in places but is being renovated - room was ok bed comfy and linen fresh and plenty towels provided. Room could use a revamp, quite grubby looking and hall ways are particularly scruffy. Only 1 lift working. There is easy parking though and staff are nice and breakfast was fine. Location is nice and quiet.

Business

6/10

Pleasant

31 Dec 2021

Hayley

Very clean hotel - despite it’s dated appearance

Has clearly undergone a recent takeover and has had some maintenance work done however still a long way to go! Location is great and the hotel has potential to be really something special - please ditch the poor paint colour choices in some of the corridors

Friends_and_family Family

4/10

Poor

19 Dec 2021

Katrina

Only good thing. Food and Massage.

Staff pleasant and welcoming. Food lovely. Everything else bad. Lifts not working. Stair case is a service area. brick work and service values of some kind.

Room: Cobwebs behind curtains. Side tables scratched, walls full of holes from pervious fixtures and fitting. Bedding stained.

Someone opened my door at 9am, went to come in for no reason. Cleaning staff no uniform. Could have been anyone, had it not for me seeing them with a hoover and bedding and towels.

Couldn't take pics of leisure area.

Now chance going back.

Leisure facilities. 1 toilet out of 2. has no light, hole where it should be. Handle hanging off door to go into swimming pool. Bottom of the door is rooting away. Not allowed to use Jacuzzi. Was there for a spa day etc.

Friends_and_family Family

4/10

Poor

03 Dec 2021

Steven Michael

Would not return !

Only one lamp in room, did not work !
Reported to reception. Still out Thursday !
No draft beer, said they had a gas problem ! never resolved. Poor food selection at night. Breakfast choice was good but Luke warm at best !

Business

2/10

Poor

29 Nov 2021

Michelle

do not book here

Booked into this Hotel as my daughter had a dancing competition their the next day. Only option for dining was a buffet which was cold. Got up to our room and we had no electricity and still none when we left.

Friends_and_family Family

4/10

Poor

21 Nov 2021

Rosie

Avoid if possible

This pla e is very run down needs money spent on it badly .staff were very ignorant and didnt really care our check out wasnt until 11am but cleaners came into room at 09 45 saying they need to clean room .breakfast was all dryed up been sitting a while tea was cold and staff members helping themselves which i thot very unproffesional .the only good thing was the pool very warm and nice but changing rooms a disgrace and filthy .

Friends_and_family Friends

4/10

Poor

18 Nov 2021

Ivan

Grubby.

Awful.

Business

6/10

Pleasant

28 Oct 2021

Verified traveler

Ok but tired

I believe the hotel is currently undergoing refurbishment - it needs it!. The public areas are ok but very dated and tired e.g. the floor indicators on the lifts don't work. My double room was ok in size and nice and warm but there were no sockets near the bed for plugging in a phone charger or laptop and the socket above the desk moved away from the wall when removing plugs. The bed, although clean was hard and pillows like bricks. The en-suite bathroom had an over-bath shower that worked but flow was restricted as probably bunged up with deposits over time. The shower curtain had that smell they get when not dried or washed properly and there was mold around the edges.
Staff at the hotel were very friendly and service very good, so hopefully, after a full refurb this hotel will be much improved. Probably wouldn't stay there again till it's finished.

Business

6/10

Pleasant

11 Oct 2021

Jo

One night stay.

The hotel was adequate for our overnight stay. It was clean enough and the staff were nice. Overall it it looking tired but I understand that the new management plan to upgrade. Didn’t have breakfast so can’t comment on that.

Partner

10/10

Exceptional

19 Sep 2021

Duane

Great location.

Business_and_leisure Partner

2/10

Poor

13 Sep 2021

Verified traveler

Don't Do It

Walked in and walked right back out again. Sh*t Whole.

Business

8/10

Excellent

02 Sep 2021

William

Fair value

Fair value hotel
Not fancy. Room a bit dated but very clean
Nice bathroom
Only slept there, did not use facilities or restaurant

Business

2/10

Poor

24 Aug 2021

Verified traveler

Worst hotel I have ever stayed at

The hotel shouldn’t be open, it smells really bad of damp. They clearly have had some kind of issue with water pipes etc. Holes in ceiling and just in general water damage around the site. Car parking is awful, pot holes everywhere. Did not feel safe at all. My mum and dad where able to get into there room without using their swipe card. The handle inside the room was not properly attached to the door. The carpets in the bedrooms where terrible too, marks all over them. The photos they have on there website and the green tick that says we are ready to go is false advertising, it is a building site with workers there from 10am till 6pm. It was just a shocking experience all around. I will never stay at that property ever again

Friends_and_family Family

6/10

Pleasant

22 Aug 2021

Dennis

Poor quality hotel.

Very poor decor in rooms.
Wall paper coming off walls.
🤔😒

Partner

6/10

Pleasant

22 Aug 2021

Verified traveler

Great location and comfy beds. Only one lift seems to be working at the moment and it is very slow. Renovations are ongoing between 1000-1800hrs and that puts you off staying in your room between those hours.

Leisure Family

6/10

Pleasant

13 Aug 2021

Jane

Overnight stay

1 night stay

Partner