Name: Glasgow Grosvenor
Address: 1-9 Grosvenor Terrace, 1-9, Glasgow, G12 0TA, GB

8/10

Excellent

03 Aug 2026

Pauline

Lovely room, good breakfast and excellent location.

4/10

Poor

03 Aug 2026

Liam

I was extremely disappointed with my stay and, considering the price of around £250 per night, I expected a much higher standard.

The first impression wasn’t great. We waited around 25 minutes to check in, despite there being very little acknowledgment from staff, and no apology was offered for the delay. Throughout our stay, the staff came across as unhelpful and lacked the level of customer service you would expect from a hotel charging premium rates.

The room itself was very dated and in need of refurbishment. There was no air conditioning, which made it uncomfortable, especially during warmer weather. There was also no mini fridge or minibar, something I would normally expect at this price point.

The condition of the room was poor. The carpets were dirty and heavily stained, the bathroom had visible mould, several tiles were cracked, and the overall cleanliness and maintenance left a lot to be desired. We also experienced issues with faulty electrics, which was concerning and should be addressed as a priority.
It simply does not offer value for money and is nowhere near the standard I would expect for £250 a night. Unfortunately, I wouldn’t stay here again or recommend it unless significant improvements are made to both the facilities and the customer service.

6/10

Pleasant

03 Aug 2026

Gary

When we arrived to check in we were given no information about breakfast times or even where the lift to our room was, just general things you expect on arrival, we had paid for a deluxe double room and were not impressed as the bathroom had not been cleaned at all and still had hairs all over the bath also the tea and coffee stand still had the old biscuit packets lying open so clearly that hadn’t been changed over either.
We approached the reception staff when we were heading out for the day and he apologised and said he would get house keeping in. Arriving back after 6 hours the room still hadn’t been sorted, approached reception again and was informed that house keeping were away now and offered to change us rooms which we did. Arriving in the new room the bathroom had been cleaned but the plug socket on the wall right next to the bed had no cover and the wires were visible. Going into the bar for a nightcap and was greeted by in his own words a hungover bar man, who was shaking pouring our drinks everywhere just isn’t the experience we had hoped for. Just poor and overall disappointed in the drop in standards as we have stayed here many times before and never had any issues. Not normally one to leave a bad review but feel that after paying almost £300 for the overnight it’s just not acceptable.

8/10

Excellent

01 Aug 2026

Hugh

Place looks a little dated now, clean but dated. Staff were good, breakfast was good. Room over looking the gardens...? a line of tree's. Can't see the garden's
It was good stay but little bit pricey for the quality off the room.

6/10

Pleasant

01 Aug 2026

Charles

The hotel was perfectly functional. Our room had a musty damp smell but was fine with the windows open. Taxis were available within minutes of asking for one to be called. Parking was available and much appreciated. The breakfast staff were very efficient.

8/10

Excellent

31 Jul 2026

Karen

A great hotel with welcoming staff in an ideal location

6/10

Pleasant

29 Jul 2026

Iain

Bathroom quite shoddy and shower didn't work very well as leak in tap. Room clean enough and bed comfy. Lots of noise from early deliveries to Waitrose and because room was boiling with no air con, windows were open. Definitely not worth what we paid for it

10/10

Exceptional

28 Jul 2026

Vanessa

Staff really friendly and helpful

6/10

Pleasant

26 Jul 2026

Mark

The location of the hotel provides a huge opportunity, however it needs a proper makeover. I last stayed there about 10 years ago and I don’t think it has been decorated since, as looks exactly the same. It was clean though and bed was comfy. No aircon though, and everyone I know who has stayed there always comments on that.
In summary, ok, but overpriced for what it provides and also needs investment to take advantage of the prime location.

8/10

Excellent

23 Jul 2026

Stewart

Removed the notice informing booking early for Breakfast is cheaper.
Also breakfast was just OK

10/10

Exceptional

22 Jul 2026

Christopher

Clean room, friendly staff, good location.

Partner

10/10

Exceptional

20 Jul 2026

Keith

Great value for money. Excellent staff. Great breakfast choice for selection.

6/10

Pleasant

20 Jul 2026

Michelle

The room was clean but very dated as in furniture is old the bed is so hard on a wooden base . Wear and tear eg stains wallpaper ripped . No air con was the main problem and having window open with a refuse station outside starting at 6am was an awful wake up call . The hot water was so hot as the cold didn’t come in on the shower nozzle . Said street parking but no parks anywhere near. Just not worth the £200 and not a four star hotel
In any way

Partner

10/10

Exceptional

14 Jul 2026

Jeannette

Clean room, plenty of space and bathroom was good size!!

Family_with_children

4/10

Poor

12 Jul 2026

Alex

Our room was not well ventilated, carpet and room smelled musty and needed a deep clean.

Fan inoperable in the bathroom

Room was directly across from garbage/bin storage area that was cleared out starting at 4am and multiple hours thereafter. There should be some buffering of sound from the hotel to that area as it happens daily

Family_with_children

6/10

Pleasant

11 Jul 2026

James

The stay was ok, the hotel rooms are starting to get a bit tired, no fridge, water pressure at the sink very slow, shower was good. You would expect better for the price.

Partner

10/10

Exceptional

11 Jul 2026

Saleema

Excellent stay

10/10

Exceptional

10 Jul 2026

Angela

Very convenient car park above adjacent Waitrose, and across the road from Oran Mor where we were attending a wedding. We were allowed an early check in which was much appreciated and we had a refreshing drink from the open air bar downstairs. Clean room and a fan was provided as it was so warm. A very comfortable stay.

Partner

8/10

Excellent

08 Jul 2026

Lucy

I've stayed before and would stay again. They have a little bit of a monopoly being one

8/10

Excellent

08 Jul 2026

Marko

The room was clean. Unfortunatelly, we got a room with no view whatsoever. The staff was very helpful and friendly. Breakfast was excellent.

Partner

6/10

Pleasant

08 Jul 2026

Stephanie

The location of this hotel is perfect however it is very dated and in clear need of a refurbishment for the rooms. Our first room had a stale smell with wallpaper coming off/bashed furniture the walls however staff were helpful in moving us.
The reception area is lovely and again staff were very helpful. The let down is the rooms & for some reason the air freshener they have throughout the halls is very overwhelming strong.

Partner

10/10

Exceptional

04 Jul 2026

Michael

Great Hotel.
Excellent location.
Food was great, As was the bar.
Staff were friendly and helpful

only black mark was awful tv reception

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Brian

Very comfy bed and decent shower. Wifi worked well. Didn’t have breakfast. Staff friendly and helpful. Hotel is in the perfect location for the West End of Glasgow. Been staying in the Grosvenor on and off for 40 years, it’s time to update for the next 40.

Partner

10/10

Exceptional

30 Jun 2026

John

Stayed here only 1 night. Nicer hotel. Clean and well kept. Parking was a little unusual. It was on top of the garage of an apartment store next door. Had to take an elevator down to the first floor and walk out to the street through the market. Not really such a big deal. Odd for a nice hotel. Had a nice corner room with a decent view. Looked down on a main street with a bar right across. Was still a little noisy at midnight and had to close the windows. Breakfast was in an attached restaurant. Decent English breakfast buffet. Not bad. Not great. Convenient location. Friendly staff. Would not hesitate to recommend or stay here again.

Friends

4/10

Poor

29 Jun 2026

Mike

WARNING: this hotel accepts dogs but is not dog friendly! I followed advice regarding access to certain areas with my dog. Despite this I was made to feel awkward and experienced rudeness from one particular staff member. I will not be visiting this hotel again.

Pet

10/10

Exceptional

28 Jun 2026

David

Had a great one night stay. All staff were friendly and it’s in a great location.
The only downside is the traffic and late night party goers noise level.
Things didn’t really go quiet until about 4am so not much sleep.

Partner

10/10

Exceptional

22 Jun 2026

Pamela

Super stay

10/10

Exceptional

21 Jun 2026

Nicola

\"Had a wonderful stay at this hotel. The rooms were clean, spacious, and very comfortable. The staff were friendly, welcoming, and always happy to help. The location was excellent and convenient for getting around. Would stay here again.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Jodi

Okay stay for one night in Glasgow. The staff was very friendly. We had three rooms for our group - one was ok and two had some mold spots in the bathrooms. No in room refrigerators. Beds were decently comfortable and the rest of the room was clean despite older furnishings. The fans provided were nice since it was a warm night. We appreciated having parking available and location has easy access to the airport. We also enjoyed the beautiful botanical gardens across the street.

Family

8/10

Excellent

17 Jun 2026

David

X

6/10

Pleasant

15 Jun 2026

Kenneth

It presents as a high end hotel, but there were so many basic things missing.

A fridge. Accessible plugs. Air conditioning?

These would have been great and to be honest, they’re essential at a hotel that presents as luxurious.

The bed was hard and the room we stayed in - which faces towards Byres Road - had little to no ventilation and a terrible view towards a car park. Stains on carpets and furniture.

The bedding seemed to also be inside out.

Very strange hotel that’s far from what you’d expect these days. The faded Hilton sign says it all.

If you want stay in the west end, go elsewhere.

Partner

8/10

Excellent

14 Jun 2026

Lynn

Lovely stay.
Reception staff excellent

Friends

6/10

Pleasant

13 Jun 2026

Jeremy

I have stayed at the Glasgow Grosvenor over the last four years. For what it is, it has become very expensive and the quality of the room was not reflected in this. Small and dingy.
Overall, I think the hotel has become tired looking and needs a refresh to make it brighter overall.

Self

10/10

Exceptional

03 Jun 2026

Alasdair

No complaints!Great location and very comfortable stay.

Partner

6/10

Pleasant

03 Jun 2026

Mellissa

Bed was awful, I kept rolling out! The staff were snooty and not friendly. The location is great, the hotel is clean except for the weird “fall candle” smell on the 2nd floor, the rooms are pretty. Not a terrible, just average. Highly recommend Salty’s chips and pizza down the street for food, service was awesome and food was good and plentiful.

Family

10/10

Exceptional

03 Jun 2026

Paul

Too warm at night, even keeping the window open did not help much; did not sleep well. Hotel no longer Marriott, wonder why.

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

christopher

It’s faded and tired. It’s advertised as being on special at £67 then vat is added then parking is added at £10 . No breakfast for this price and it’s tired. I remember stay there in the early 80’s when it was “the place” it’s suffering . The rooms don't have USB C or 3 phone chargers and the circuit tripped when I plugged in my charger .

Self

4/10

Poor

02 Jun 2026

Allan

There was nothing I liked about the property. Broken tiles in the bathroom noise from the lifts all night. Went to use the iron provided and on a white shirt for a wedding it left a dirty black mark. I complained to reception and they said they would get a manager to call me. I'm still waiting. If your thinking about staying there id think again not value for money

Family_with_children

8/10

Excellent

02 Jun 2026

Gordon

All in all a very good experience in a well maintained hotel.

Partner

4/10

Poor

29 May 2026

lyell

The service was mediocre at best, then NO hot water in morning, when we called first time said their was no issue, no one else had a problem, told to run the water until it got hot, 10 minutes later called again different person acknowledged the hotel did not have hot water, manger was going to reset the hot water tank, called back 15 minutes later, told they did not have a solution, did not offer any help.

Partner

6/10

Pleasant

27 May 2026

Hanna

This hotel was a disappointment. Despite having a rule that the service elevators cannot be used after 6pm, we heard it being used repeatedly between 6-11pm every night. I called reception repeatedly and they were (mostly) apologetic, but didn't seem to be able to do anything about it and the information received by the different receptionists was never the same. Management and the night porters were claiming that the elevators were not being used, which was a complete lie, especially as the receptionist at checkout specifically said that a lot of people were complaining about the noise. A bit of customer gaslighting there. Really not impressed with this hotel and wouldn't recommend it if you want a good night sleep.

Family

2/10

Poor

26 May 2026

Ralph

I’m writing this because my wife was deeply disappointed by our stay at the Grosvenor Hotel in Glasgow during our first trip to Scotland. The trip was especially meaningful to her because her granny was from Glasgow, and she had been excited for months. Unfortunately, the hotel did not match the advertising. We later realized there seem to be two very different sides to the property. One side appears elegant and grand, while the side we were placed in felt more like a tired motel. Our room overlooked rubbish bins and a car park.

We arrived close to midnight after a long flight and didn’t fully notice the room until the next morning, when it felt too late to request a move. The disappointment wasn’t just the room itself. Several basic amenities didn’t function properly. The television stations never worked, the WiFi constantly cut in and out, the bed was extremely hard, and the pillows were uncomfortable.

To be fair, the hot water was excellent, the breakfast was enjoyable, and the neighbourhood itself was vibrant. Still, it was difficult seeing how upset my wife became because she had hoped this part of our Scotland trip would feel special. Instead, waking up to that dreary view was genuinely depressing.

If you stay here, make sure you are very clear about which side of the hotel and what type of room you are booking, because the advertising did not reflect the reality of our experience.

Partner

4/10

Poor

25 May 2026

christian

Overpriced basic room. Paid £200 per night for deluxe room, got a small room with just a double bed, tiny bathroom. Hot water took 10mins to come through. Not even a bottle of water in the room. Only 2 lifts for big hotel and 1 was faulty and doors wouldn’t open. Took staff 24hrs to put lift out of order, and then we had to use stairs as too many guests. Staff on reception have no interest in complaints, I guess they are used to it, didn’t even ask how my stay was when I checked out- don’t care. Lovely ladies working in breakfast room was the only consolation. Great location, tired and disappointing hotel, won’t be staying here again and I’m not even fussy.
Highly not recommended.

Partner

6/10

Pleasant

25 May 2026

Clarissa

Good location. No one at reception when we checked in and generally unhelpful. Housekeeping was poor: as three adults, we were consistently left two towels. Elevator broken during our entire stay

Friends_and_family Family

6/10

Pleasant

24 May 2026

Lucie

Had problems with one of their lifts, got stuck twice where the elevator door would not open. Mentioned it to the front desk.

Friends

10/10

Exceptional

24 May 2026

Sandy

Fantastic location for walkers

Partner

10/10

Exceptional

22 May 2026

Tommy

Great stay and excellent breakfast

6/10

Pleasant

21 May 2026

Frezil

The staff is friendly and accomodating , the place is fine

6/10

Pleasant

19 May 2026

Amanda

I got a small double room which was fine. The carpet in the room wasn't the cleanest, the bed was extremely hard, and the pillows were very stiff. The next morning we went down to look at the breakfast and they didn't have a lot on offer but some people would probably have been fine with the breakfast. My biggest complaint was the service elevator. Our room was right next to it and starting at 7am, it made this super loud horrible noise which kept waking us up. Maybe if someone had a room far away from that it would be a good hotel, but we left tired and went and got breakfast elsewhere

Partner

10/10

Exceptional

16 May 2026

David

Very dog friendly . Room could do with a refresh . Traffic could be heard all night . Expensive to park.

Partner

10/10

Exceptional

13 May 2026

Janis

Room was bright and clean, tea and. Offer facilities available
Bathroom had bath and shower , plenty towels , only thing that let it down was huge crack in wash hand basin.
Breakfast had plenty of choice from cereals,fruit ,cooked breakfast items available
Staff that I met were friendly and helpful

Self

10/10

Exceptional

11 May 2026

Michael

Wow. What an exceptional room, staff, amenities and location. Would recommend.

Partner

6/10

Pleasant

09 May 2026

Julie

Perfect location for the west end, check in not great though and no information in room, tv not working. Rooms could be spectacular with some money spent on them. Unfortunately our room was next to the staff lift so noisy.

Believe this hotel could be great with some more money, time and effort as you cannot beat the location.

Partner

10/10

Exceptional

06 May 2026

Julian

We stayed here for the location - wanted to see more of the west end

Seems to have restaurants and a lot going on

No usb in the room - seems a bit old school

The rooms are nice and bright
Shower is decent but sink makes it look older

Partner

10/10

Exceptional

06 May 2026

Robert

Nice hotel for West End. Breakfast is good. Good experience.

Self

10/10

Exceptional

06 May 2026

Ann

The hotel and staff were excellent. Great area and the only thing missing was a fridge in the room

Partner

10/10

Exceptional

06 May 2026

John

Clean and comfortable room, if anyone knows where they buy the pillows from please let me know as they were almost coming home with me

Partner

8/10

Excellent

05 May 2026

Corina

Staff were very helpful, room booked was ‘deluxe’ however felt like a standard room. Breakfast was good, except on last day no chef, continental breakfast supplied, fresh fruit was nice, no nice breads just white/brown bread, no ham, very limited.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Ian

Great stay, great breakfast.

Partner

10/10

Exceptional

29 Apr 2026

Sioban

Really helpful friendly staff. Lovely room. Great desk and chair for working.

Self

8/10

Excellent

26 Apr 2026

Kim

I expected a little more for my £156 a night. Corridor carpet was taped where it had worn, room was noisy from main road outside (take ear plugs), shower took ages to warm up. The staff on reception could be a little more engaging. I got a perfunctory \"We need a credit card against the room; here's your room keycard; you're on the first floor. However, the bed was very comfy and the hotel is in an ideal westend location.

Self

10/10

Exceptional

25 Apr 2026

Roberta

Rooms were spacious and well kept. Gin bar staff were very good as were all staff

Partner

10/10

Exceptional

25 Apr 2026

Michael

Central for the West End and easy! Decent price

Partner

6/10

Pleasant

19 Apr 2026

Eleanor

Room not very clean. Shower temperature control broken - resulting in only very hot water. Staff failed to be helpful to elderly guests re luggage or hotel information. QR code led us only to a solicitors business to sign up to - we didn’t!
Parking nearby if lucky - we were lucky.
Breakfast good.

Partner

8/10

Excellent

17 Apr 2026

Juan

hearty Scottish breakfast

10/10

Exceptional

17 Apr 2026

Ke

Excellent location with very friendly staff!

Self

8/10

Excellent

16 Apr 2026

Sylvia

Clean the mold from under soap dish in bath. Breakfast good

10/10

Exceptional

11 Apr 2026

Katrina

Parking was very limited but we managed to get a space. Location is great Mohammad who checked us in was very friendly and helpful. The hotel has a very comfortable relaxed feeling. We booked a deluxe bedroom with views over Botanic Gardens hoping for a peaceful night, however this was very much not the case as the very busy main road between the hotel and the gardens produce a lot of traffic noise all night. I would still book this hotel again but choose a different location of room if possible. Breakfast was lovely with plenty of choice and fresh food being brought out when running low.

Partner

8/10

Excellent

11 Apr 2026

Rajendra

Breakfast menu is limited but dining area and service is good. Friendly staff. Parking is top of next building. Hotel is close to shops and lots of restaurants. Good parks near by for walks as well.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Jeff

The hotel is connected to 2 restaurants, both very nice, great location to grocery, and restaurants, pubs, shops, everything. Great staff, and very nice room.

Self

10/10

Exceptional

07 Apr 2026

Jeanette

The staff were extremely helpful and attentive. The room was very comfortable and clean. Was very close to restaurants and shops. Was just across from the botanical gardens.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Alex

Very well located for West end, very friendly check in staff. Hotel does look a bit tired and worn, but overall great value for money

Partner

10/10

Exceptional

04 Apr 2026

Alan

Very clean comfortable and quiet room. Friendly staff. Decent choice of buffet breakfast. Great location for the West End.

Self

10/10

Exceptional

01 Apr 2026

Allan

Good

10/10

Exceptional

01 Apr 2026

sharon

Great hotel, breakfast choice good and gin bar well stocked. Family room large and spacious for two. Reasonable price

Family

8/10

Excellent

31 Mar 2026

John

Breakfast great. clean room bar prices expensive.

Partner

10/10

Exceptional

30 Mar 2026

Jane

Breakfast was great, staff very friendly and helpful.
Super comfortable beds. Would definitely recommend.

Family

10/10

Exceptional

29 Mar 2026

Arina

Loved the high quality gin bar. The breakfast was delicious with enough variety.

Family_with_children

8/10

Excellent

29 Mar 2026

Andrew

Good location opposite the Botanic Gardens. A short ride on the Subway takes you into Glasgow City Centre. Right beside Byers Road with a good selection of places to eat.
Breakfast in the hotel was good quality and value if booked in advance.

Partner

6/10

Pleasant

27 Mar 2026

Adele

Really

10/10

Exceptional

27 Mar 2026

Esther

All staff were so warm, happy, friendly and welcoming. They do an excellent job and nothing is too much trouble.

The room we stayed in was a bit tatty.
The furniture is chipped, the tap leaked everywhere when you turned on the shower, the tv had lines running through it, the walls had dust on them and the room didn’t smell fresh.
The bed was super comfortable and the pillows were lovely and plump.

Although I had some issues with the shower, once I reported it on check out, they did say they would have maintenance look at it.

The bar staff are amazing, attentive and keep the customers happy and the bar extremely clean.

The hotel is situated in a great location for the westend and all it has to offer with a short ride on the subway for the city centre.

I have no complaints as I did enjoy my stay here and would definitely recommend it. My gripes about the room are due to my own expectations.

Partner

10/10

Exceptional

27 Mar 2026

Caroline

Breakfast was lovely and hotel was great !

Self

8/10

Excellent

25 Mar 2026

June

Staff very helpful.

Friends

10/10

Exceptional

23 Mar 2026

Robert

Clean, with friendly & helpful staff

10/10

Exceptional

22 Mar 2026

Laura

The staff were all lovely and went out of their way to help. I was given my room early so I could work and housekeeping were super quick to help with some small things I needed during my trip

Self

10/10

Exceptional

18 Mar 2026

Jenny

Lovely welcoming staff
Clean room with a view down Byres Rd. Will stay again

Partner

8/10

Excellent

16 Mar 2026

richard

Nice hotel in great position for visiting Glasgow west end.
Excellent towels. Very good breakfast.

Partner

8/10

Excellent

16 Mar 2026

Andrew

Great location, opposite the botic gardens, loads of restaurants near by.

Partner

8/10

Excellent

16 Mar 2026

Clara

Property is good but be careful cause they don’t allow you to leave your pet alone in the room and they don’t tell you this until after you’ve booked. I ended up not being able to take my dog because they wouldn’t allow me to cancel my booking even though we were within 24 hours of bookings.

Self

4/10

Poor

15 Mar 2026

Lauren

Hotel is clean. Breakfast good selection but average. We didn’t have any hot water but to be fair they were straight up to fix. Then the next morning it was cold again. Very disappointed on this hotel considering the price point. Needs refurbished in certain areas. Wouldn’t stay again. No hot water put us off.

Partner

8/10

Excellent

13 Mar 2026

Diane

Great location.

Self

6/10

Pleasant

13 Mar 2026

Garry

Very dated room. But no fridge or water to drink in the room.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Pam

Really enjoyed our stay . Food was excellent . Brilliant staff . Thank you

Family

10/10

Exceptional

09 Mar 2026

James

The hotel was perfect for what we needed. We attended a concert in Oran Mor which is right across the road from the hotel. So the stay suited our needs. Our second stay I. The hotel and it won't be our last.

Partner

8/10

Excellent

08 Mar 2026

Ken

Got off to a bad start television did not have channels
Was moved to another room at batteries was low on next control

Partner

10/10

Exceptional

07 Mar 2026

Stephen

fab location

8/10

Excellent

05 Mar 2026

Alasdair

Very welcoming staff. Nice room with comfy bed, good size and lovely shampoos etc. devour a bit dated but doesn’t detract. Annoying constant type dripping noise through the night from the old heating system but room was warm. Great location eith the Great Western Road and Byers Road on the doorstep and the Botanics across the road. Would book again

Partner

2/10

Poor

05 Mar 2026

Pam

The shower didn't work properly and the staff were rude about not having sorted it out. The hotel is tired and the room was dirty. The tv had a fault, and was hanging off the wall.

Partner

10/10

Exceptional

04 Mar 2026

Stewart

Great location for everything central to Glasgow

Partner

10/10

Exceptional

01 Mar 2026

Karen

.