Crowne Plaza Glasgow

United Kingdom , Glasgow
GLASGOW, Congress Road
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100 reviews shown

6/10

Pleasant

12 Mar 2026

Chris

Nice hotel, but very expensive Slow lifts, slow bar service and me and many others from our group had air con issues.

8/10

Excellent

12 Mar 2026

Lauren

Clean and comfortable room, great and extremely helpful staff. Gym was adequate. Food was average.

8/10

Excellent

09 Mar 2026

darrin

Hotel great, breakfast wonderful. Staff super.
Only thing I would mention was bed headboard a bit worn, not sure where to plug kettle in ans plugs under room desk and the heating was cold (two nights we stayed it was cold overnight). Minor issues for our stay but noticeable.

Partner

8/10

Excellent

08 Mar 2026

Martha

Generally the hotel was great and we enjoyed our stay. The gym was good and the sauna and steam room were great - the decor and particularly the bubble pool could do with some attention. Staff were excellent.

Partner

8/10

Excellent

08 Mar 2026

Miss Susan

The hotel is next to the SEC and we stayed one night for a concert.
We stayed in a Premium room on a high floor with a stunning river view.
The room was well appointed and presented, but the fan in the bathroom (which is always on) and the older-style aircon were very noisy.
Sadly the soundproofing isn’t great and we could hear quite a lot from other rooms.
The bar area is nice, but the staff couldn’t keep up with demand and they all seemed like they didn’t want to be there. There were very long queues when we returned from the gig.
Breakfast was ok, and efficient, but we were disappointed in the continental choices, especially the pastries. The cooked selection was better.
A good hotel for convenience to the SEC, but it has now been overtaken in terms of quality by its newer neighbours.

Partner

10/10

Exceptional

07 Mar 2026

Keiry

My stay at the Crowne Plaza Glasgow was fantastic from start to finish and I loved everything about this hotel. I stayed on the Club level and really enjoyed the lounge access in the evening. It was a great space to relax with beer and wine along with light appetizers, which made for a very pleasant way to unwind after a day out in the city.
One of my favorite parts of the hotel was the leisure facilities. The pool area was spotless and very relaxing. Having access to the hot tub, sauna, and steam room made it feel like a full spa experience after a long day exploring Glasgow.
The location is also incredibly convenient. The hotel sits right next to the hop on hop off bus stop which made sightseeing around the city very easy. It is also beside major concert and recreation venues which makes it perfect if you are attending an event. Despite being in such a lively area the rooms were impressively quiet and peaceful, making it easy to get a great night’s sleep.
Overall I had a wonderful stay with excellent facilities, a great location, and very comfortable quiet rooms. I would happily stay here again when visiting.

Friends

10/10

Exceptional

02 Mar 2026

Richard

Lovely overnight staff for concert nextdoor

Partner

8/10

Excellent

02 Mar 2026

James

Great hotel and plenty of parking

Self

10/10

Exceptional

01 Mar 2026

David

Arrived slightly early and room was available which was a good start. Nice touch offering a discount on beverages to those with tickets for show at armadillo.

Partner

4/10

Poor

01 Mar 2026

Sheila

We were next to the service lift and it squealed every time when in use,which was regular from the early hours in the morning. The staff were also talking loudly through the wall. A room above us was obviously being renovated and the sound of hammering and drills was constant throughout the day. Not a peaceful stay

6/10

Pleasant

01 Mar 2026

Craig

Bathroom was dated. Door didn’t close, bath was cracked. One lift was broken so took a while to get up and down.

Partner

8/10

Excellent

01 Mar 2026

Alexandra

Both stood out.

Partner

6/10

Pleasant

28 Feb 2026

april

The hotel was okay. Very close to the SEC so useful for conferences. However, the room was a little dated and needed refreshing.
I was supposed to have a queen bed but it seemed more like a double. The mattress was hard and the pillows were hard/lumpy. The duvet was also very hot to sleep under.
The temperature control was old and was very loud - there was no automatic switch off when it got to temperature.
The elevators were incredibly slow and mostly broken so we had to use the service lifts. There was also relentless drilling throughout the day during most days of my week long stay.
The food in the kitchen was good, but my overall experience was not.

Business

2/10

Poor

26 Feb 2026

Jannik

Extremely noisy

4/10

Poor

25 Feb 2026

Cathryn

Communication issues.
Incorrect pool times provided so unable to use amenities.
Incorrect information provided about the restaurant evening menu.

Website stated soundproofed rooms - kept awake all night by noisy lifts.

6/10

Pleasant

24 Feb 2026

jonathan

Room was good and s

10/10

Exceptional

24 Feb 2026

Dave

6/10

Pleasant

24 Feb 2026

Brian

Overall the room was ok, there is some paint wotk need taking care of. The door had a gap at the bottom along with chips of wood missing.. elavators were slow and not plentiful for a hotel of the size it is.

10/10

Exceptional

23 Feb 2026

Irvine

Every was excellent

Family

10/10

Exceptional

23 Feb 2026

WILLIAM

Staff were excellent. Really helpful and friendly. Room was really clean. Perhaps a little tired but all in all a good stay and a good experience.

Partner

4/10

Poor

21 Feb 2026

David

Room shabby, service in restaurant slow and staff appeared untrained. Quality of English was poor. Lifts defunct, air conditioning in room noisy. Only positive is location to OVO arena. Would not stay here again. Important to note that service was so bad in restaurant we did not tip which is rare for us but when we checked out the waiter had added a service charge even though we signed without leaving any! We refused to pay of course. That smacks of dishonesty.

Partner

6/10

Pleasant

20 Feb 2026

Angela

The heating in the bedroom wasnt working,lounge was poor only hot dris,orange juice and zero coke,no food available .

Partner

4/10

Poor

20 Feb 2026

Hassan

Lifts - noisy and slow.

10/10

Exceptional

19 Feb 2026

Margaret

Great location, clean and staff very friendly

Partner

10/10

Exceptional

17 Feb 2026

Holly

Lovely hotel! Gorgeous big lobby with great bar and eating area. Food for dinner and breakfast was delicious. Fantastic staff, very helpful and friendly, and great room with all amenities you would need. Highly recommend! :)

Family

2/10

Poor

16 Feb 2026

William

Booked in for a birthday treat with grandchildren. Enjoyed the pool. Room was adequate, however, duvet covers appeared too small for the bed. We ate in the hotel restaraunt which was a huge disappointment. Had to embarrass a staff member into taking our order. The restaraunt was not busy. The waiter brought the main courses out at the same time as the starter. When we pointed this ge refused to taje the main course away. In fact he refused twice and the third request threw a hissy fit while removing the main course. Very disappointed in the experience, especially given it was gir a specific occasion.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

william

Everything was perfect apart from the fact there was a top that wasn’t ours that was left in the room but other than that the staff were very good and helpful

8/10

Excellent

15 Feb 2026

Robert

Reception staff were friendly and welcoming. We had a problem with our heating which was promptly resolved.
The leisure club was very busy, but it was the school holidays so probably to be expected.
We ate in the hotel on both nights. Service was a bit slow and food was average. The breakfast was good with plenty of choice.
Overall a good stay in a convenient location.
We ate

Partner

8/10

Excellent

15 Feb 2026

Iain

Nice room, good check in/out , really nice breakfast and area was lovely and attentive staff, bathroom was dusty in areas

Partner

8/10

Excellent

09 Feb 2026

Siobhan

Clean room, staff friendly, nice breakfast

8/10

Excellent

03 Feb 2026

Sarah

Room was pleasant- air conditioning was not efficient and extremely loud. Saturday room was not cleaned until 3.30pm but we had to get ready to go out early so had to ask someone to clean it quickly at that time. Sunday room was not cleaned at all and we had gone out and left towels on the floor expecting clan ones when we got back so I had phone reception and ask for fresh towels and refreshment refills. The bar was a lovely area and had a nice vibe. Breakfast was over priced for what was on offer.

Friends_and_family Friends

8/10

Excellent

02 Feb 2026

Edward

Love the Crown Plaza as it’s been a constant go to over the years of going to Glasgow, love how
Much space it has and generous parking. There updating the lifts as we speak so will get 5 stars next time I’d say

Business

10/10

Exceptional

01 Feb 2026

Lorna

From the moment we entered the hotel the staff were professional and friendly. Special thanks to the housekeeping staff as the Room was spotless. As returning customers already we will definitely be back again.

Partner

8/10

Excellent

31 Jan 2026

Karen

Immaculate room. Lovely staff in the main although a couple could’ve been better in that one of the bar staff was quite sullen and incredibly slow and the person who checked us in was “in training” and appeared to not really be listening to us. Was as if they were following a script.

Friends_and_family Friends

10/10

Exceptional

28 Jan 2026

Julian

Room was cleaned daily, excellent service and accommodations.

Leisure Friends

10/10

Exceptional

25 Jan 2026

William

Room was clean and comfortable

Leisure Partner

10/10

Exceptional

25 Jan 2026

Mary

When entering the hotel we met a lovely receptionist called Maria, she was so helpful, we got into our room early, the room was spotless, we had dinner and breakfast at the hotel also, the service at dinner was excellent, breakfast was self service, there was plenty of choice, and the cooked food was all tasty, the haggis was a great touch for burns day, we will definitely be returning, we will be recommending the hotel to family and friends

Leisure Partner

6/10

Pleasant

22 Jan 2026

Stephen

The room smelled very damp and as we had an accessible room near to a lift, the repairs to adjacent lifts caused us long waits to get up and down.

Business Partner

6/10

Pleasant

21 Jan 2026

Alister

Located right next to the SEC, it’s easy to find, has a decent sized and reasonably priced car park and covered walkway to reception. My room, allegedly a Premium Kingsize, was very disappointing. 2 single beds posted together should not be described as a king size bed!! The shower over the bath was terrible! Not just weak water pressure but the 3 x soap dispensers, soap dish and hand rail on the wall made it impossible to move without hitting something. Dinner was overpriced but ok. Breakfast was also average. With about 6 other hotels in the area, this place needs to do better.

Business

6/10

Pleasant

18 Jan 2026

Joyce

Room was tired and shabby. Air conditioning fans grubby and near door was very draughty. Bathroom sink had a crack in it and overflow hole grotty. Body cream in shower instead of body wash. 1 out of 3 lifts working not ideal at check in when busy. Staff friendly especially night reception. Would not recommend or stay again

Leisure Self

10/10

Exceptional

18 Jan 2026

Robert

Nice clean room. The staff on reception were excellent, particularly Akos who greeted us on arrival. The food was decent enough. We also sat in the bar before leaving and there was some very good live music.

10/10

Exceptional

18 Jan 2026

Christopher

Ok but constant fan noise thru the night

Business

8/10

Excellent

16 Jan 2026

Sally

Lovely room with a gorgeous view, evening was great, we had the steak which was cooked accordingly, loads of choice at breakfast, we really enjoyed our stay, my only negative was the bar staff just stood around chatting away to each other and when asking for any form of service it felt like they were doing you a favour.

Business

10/10

Exceptional

11 Jan 2026

Zainab

Very nice thanks xx

Leisure Family

10/10

Exceptional

11 Jan 2026

Philip

Brilliant stay and would stay there again.

8/10

Excellent

11 Jan 2026

Chloe

Room was clean.
Bar was good with lots of options

Partner

8/10

Excellent

10 Jan 2026

Fiona

Rooms were clean and staff were very welcoming. Breakfast had lots of variety.

Partner

10/10

Exceptional

10 Jan 2026

Jonathan

Great!

Partner

10/10

Exceptional

09 Jan 2026

Barbara

Reception and waiting staff were super efficient, welcoming and very friendly. Room was very clean and comfortable. The view of the river was a treat. Dinner and breakfast were delicious and the dining areas very comfortable. Pool and Sauna was great. I felt the floor in the changing rooms a bit slippy so would recommend flip flops. A spinner for wet costumes would also be useful for those intending pool/sauna use on arrival and next day.

Partner

10/10

Exceptional

07 Jan 2026

Andrew

Friendly staff, warm welcome, rooms are clean tidy and have everything you need. Breakfast has something for everyone. A particular thank you to Jamie on reception for keeping my wallet safe when I left it on reception. Would definitely stay again.

10/10

Exceptional

06 Jan 2026

Iain

Nice clean hotel and the staff were excellent.

10/10

Exceptional

06 Jan 2026

Fraser

we had a very peaceful stay! the staff were very nice and accommodating and the room was very clean and warm.
no complaints at all.

Partner

4/10

Poor

04 Jan 2026

gary

Hot tub was dirty and broken round the edges, could do with some maintenance, the room vent was really dirty, bathroom sink dirty, and bathroom could have done with a bit of work, air conditioning had water dripping from it which required putting a towel down, lifts in hotel werent working and were under maintance overall really disappointed

Leisure Partner

8/10

Excellent

04 Jan 2026

Millie

Couple of marks on the bed, chipped paintwork, but everything else was fine

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

kirsty

Lovely hotel, great welcome!

Leisure Friends

8/10

Excellent

03 Jan 2026

Lila

Staff friendly. Dinner and breakfast good. Cocktails awful and pre mixed. Had to leave

8/10

Excellent

02 Jan 2026

Karen

Reception staff very good

Partner

10/10

Exceptional

02 Jan 2026

david

Great hotel with friendly staff, great dining, drinks and although buffet breakfast was very busy, there was no lack of food. There was also a table service option available.

Leisure Partner

8/10

Excellent

01 Jan 2026

Alan

Room was good great outlook

Partner

8/10

Excellent

31 Dec 2025

John

Great staff. Nice rooms

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Martin

Excellent hotel, spotless staff were friendly and couldn't do enough for you. Breakfast was outstanding too

10/10

Exceptional

29 Dec 2025

Darryl

Clean rooms, really helpful staff.

Business

8/10

Excellent

28 Dec 2025

Natalie

The hotel is our favourite for trips to Glasgow, the parking is easy and only a few minutes into town by train. Breakfast is excellent. The hotel is well overdue a refurb now, the rooms are tired and the lifts hopeless.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Stuart

hotel, staff and food were 10/10, couldnt be happier with my stay

Leisure Partner

10/10

Exceptional

26 Dec 2025

Ian

Clean, well appointed room. Friendly, efficient staff. Breakfast was well prepared with plenty of choice. A good stay over Christmas.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Fionnah

Room spotless

8/10

Excellent

25 Dec 2025

Martin

Lovely room, great view. Problem with hot water fixed promptly. Amazing dinner in restaurant with fabulois serving staff.

Partner

10/10

Exceptional

25 Dec 2025

Asim

Room was super, service outstanding pool outstanding our go to hotel now when ever we visit Glasgow - thank you for the Christmas chocolates they were appreciated - keep up the fanatic work

Friends_and_family Family

8/10

Excellent

21 Dec 2025

Jill

Wonderful staff, good breakfast selection, spacious rooms

Leisure Family_with_children

6/10

Pleasant

21 Dec 2025

carol

Room was pretty average/bland. Busy, busy hotel. Prices of food and drink really expensive for the standard. Bar service slow. Quality of food average. Pool area in need of a refurb. Expensive for what it was.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Elizabeth

Room was great and staff was courteous

Leisure

10/10

Exceptional

18 Dec 2025

Bill

Excellent room, friendly staff and good food and service. Perfect location for the Concert we were attending.

10/10

Exceptional

18 Dec 2025

William

Comfortable accommodation with very helpful staff. Breakfast very good, self service with nicely presented food.

Leisure Family

8/10

Excellent

18 Dec 2025

Billy

Everything was great except for the lifts which although 2 are now working it still took over 20 minutes for me to get from the 8th floor to ground

Partner

10/10

Exceptional

17 Dec 2025

Richard

Perfect location for a concert at the Hydro, rooms were clean, quite large, had a great view and bed was huge but comfy. Good range of food at breakfast, staff were friendly and attentive. Evening meal was also very good. Will be back next time we are at the Hydro!

Partner

10/10

Exceptional

16 Dec 2025

Terri

We stayed here for the night with our kids. They have amazing facilities. The pool stays open to 7pm for the children and a little later for adults. Plus my partner proposed to me while we were here so this will alway be my favourite hotel. Room was big enough for the 4 of use bathroom was lovely with a bath and shower. can’t comment on breakfast or food as we never used these. We will definitely be back every year for our anniversary.

Leisure Family_with_children

10/10

Exceptional

15 Dec 2025

Jean

Great room - friendly staff - good food & lovely view over the River Clyde -everything was great

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Jacqualine

We were attending an event at the Hydro so booking was for convenience. However dinner was good, ambience great and staff excellent considering how busy place was.
However tea tray in room was terrible. Had to move whole tray as kettle was attached to this. Their recommended socket was in the ground underneath the dressing table. Not accessible at all. Had to put the whole thing on the dressing table. This resulted in me forgetting about 2 pieces of jewellery thankfully they now have them safe for collection.
We will definitely return for the same stay next year.

Leisure

8/10

Excellent

14 Dec 2025

Fiona

Room was very clean and comfortable

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

Grace

The room was excelent very clean well stalked for tea /coffee also the bathroom was very clean and well stalked with all toiletries I would recommend it for longer than one night all staff were excelent

Leisure Family

8/10

Excellent

13 Dec 2025

Paul

Amenities very good, check in was amazing let us check in ealry all we wanted to do was park car so added bonus.
Lifts were a frustration only 2 working and very slow, no signs for stairs
Club lounge was good but no seats when we went which took away from the exclusiveness.
Toilet in room not the best at flushing.
Bar was ok, staff to be aware of who was next in queue and stopping cocktails early was disappointing

Partner

8/10

Excellent

13 Dec 2025

Caroline

Good enough stay and great to be close to the hydro but the room was very tired with worn carpets, paintwork etc. Breakfast was ok and they stayed on top of replenishing everything.

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Jennifer

Clean room, staff friendly. Lovely area and perfect for concert at the hydro.

Partner

10/10

Exceptional

11 Dec 2025

William

Clean room great staff ( especially Mohammed at the front desk)

Partner

10/10

Exceptional

11 Dec 2025

Graham

Partner

10/10

Exceptional

09 Dec 2025

Theresa

The room was very clean and the staff were very courteous and very helpful from reception to the bar and restaurant. All tge facilities were clean and staff very good also

8/10

Excellent

09 Dec 2025

Heather

The room was spacious, reasonably clean with a lovely river view.
There was an issue with a damaged piece of furniture but this was resolved efficiently by the duty manager.

Partner

8/10

Excellent

08 Dec 2025

Louise

Clean room, friendly, helpful staff. Only issue was having to move the kettle along with the tray over to a socket. Heating system was very noisy. I turned ours off, but could hear the neighbours heating.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Robert

Great room great view

Partner

10/10

Exceptional

06 Dec 2025

Chris

Very professional feel from arrival. Bar food excellent and drinks well priced. Best pint of Stella I have had in a long time. Breakfast options were varied and cooked traditional breakfast outstanding.

Leisure Partner

10/10

Exceptional

03 Dec 2025

Gillian

I found my stay outstanding. Spotless clean, fantastic facilities, friendly staff, great breakfast and good value for money. Would love to stay again. I have been recommending your hotel to all my friends and family. Thankyou for a fantastic stay

Leisure Friends

8/10

Excellent

01 Dec 2025

Andrew

Very helpful staff. Comfortable bed great view.

Partner

10/10

Exceptional

01 Dec 2025

Benita

It was amazing!

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

mohammed

Fridge was hot reported this. the pipes when turned water on whistled air in pipes started at 4am

Partner

6/10

Pleasant

26 Nov 2025

Debbie

On arrival it was quite busy at check in we were second in the queue and the reception indicates for us to move to receptionist further along .. she didn't look up appeared to be doing something no an computer. We were told to move again to another queue .. that queue we got ignored and they kept serving the business men checking in.
Eventually I asked to speak to some one to make a complaint ! At that we were checked ina little quicker but not a lot of info given about our stay . Breakfast spa etc just here's your room keys .. the room was clean and comfortable. The beds exceptionally comfy . We were there for my birthday and to see five .. and chose this hotel for location which is perfect. However we were woken all night by a door banging the door to the lift doesn't have a silencer on it and omg it's noisy . Breakfast was good. Usual hotel buffet and the staff were pleasant. All in all we would of rated higher if not for our first impression which really soured the stay

Leisure Friends

8/10

Excellent

25 Nov 2025

Sarah

The checkin was easy, the room was lovely but needed a blanket in the cupboard. The room was clean but there was a smell of sewage when we first walked in.
The breakfast was good for British people. The staff were lovely

8/10

Excellent

25 Nov 2025

Tim

The staff were very helpful and polite, the rooms were clean and tidy, perfectly adequate for our stay, and the breakfast was excellent. Well done to everyone involved at the Crowne Plaza Hotel.

Business Friends

6/10

Pleasant

23 Nov 2025

Wendy

Better check in service on busy days. Although five staff on desk it took 40 minutes in a Que. perhaps information on customers address and signatures can be done online via check in to save ques and would mean a better customer experience at the very start of their stay.

Partner

10/10

Exceptional

23 Nov 2025

Isobel

Clean hotel, texted ahead for disabled needs, all requirements were met & options also offered. Pleasent experience

Business

8/10

Excellent

17 Nov 2025

Mrs Catherine

When we arrived the staff were very friendly and pleasant and extremely helpful although the dinner option was £79 on here but we paid £144 for it at the hotel. I did ask for the chocolate platter to be in the room and it wasn’t but that wasn’t a massive deal. It was lovely ourside when we arrived also!

Partner