Name: Britannia Inn Glasgow
Address: 10 Elmbank Gardens, Glasgow, G2 4PP, GB

8/10

Excellent

31 Jul 2026

Heather

Staff was especially nice and helpful!! Room was clean and loved the bath tub! Breakfast was great. Very basic accommodation but if you are only sleeping there and don't need anything fancy, then this is perfect. Also literally only a few steps to the train.

10/10

Exceptional

30 Jul 2026

Kay

Clean room very basic but all you need. Above underground so very convenient.

2/10

Poor

29 Jul 2026

Enija Elizabeta

For almost £200 tell me why this was the worst hotel i’ve stayed in so far in my lifetime. The TV in the room didn’t work along with the nearest plug being across the room by the kettle. The toilets were not £200 worth aswell as the £12 breakfast giving me stomach issues all day!!! The staff were as helpful as can be however the company itself needs to sort itself out if it’s charging these prices. When I went to reception to ask for water they said ‘they don’t do that here’ meanwhile when a woman came to help fix my tv she offered water or tea and I managed to get 2 water bottles after this??? The breakfast looked very unhygienic with each serving spoon looking disgusting aswell and no glasses polished or looking clean. Fried eggs were very rare because they were not supplying enough for the demand of the restaurant in the morning- which again is not the staffs fault! but rather the company running this hotel!!!!!
I’m extremely disappointed with my stay and will not be staying again as the price did NOT meet any good expectations, and everything in general was such bad quality.

6/10

Pleasant

28 Jul 2026

Stuart

It was a pity that there was no air conditioning although the room seemed to be equipped with the controls. Only one window wouldn’t open to allow fresh air! Requested a fan but it did not work although at the second attempt a working fan was supplied! Great location although amid significant building works outside. Price was high although it was amid the Commonwealth Games session.

6/10

Pleasant

27 Jul 2026

Gordon

Commonwealth games was on so naturally, the prices to stay here were unreal. For what i paid, i would expect the Hamptons! No air conditioning in the room, was like an oven & stuffy, even with the window open. The bathroom did not have a working extractor fan, making it very steamy/humid after showering. Room decor was very dated & felt i was in the 70's. Bed however was very comfy & did have a good nights sleep.

10/10

Exceptional

10 Jul 2026

MD

Excellent but old hotel

Self

4/10

Poor

30 Jun 2026

Richard

Baking hot concrete block next door to a demolitions site with noisy heavy machinery working and my windows obscured by thick grime. The air conditioning didn't work and looked as though it was decommissioned long ago.

The bathroom taps were difficult to turn off and I was fearful of a flood…. Maintenance generally seemed poor…. Fitting and carpets were pretty much worn out…. Curtains didn’t quite cover the windows to exclude light….

Uncomfortable stay and not cheap. I was glad to leave.

Self

4/10

Poor

27 Jun 2026

Jacqueline

Hotel is very run down now used to be a premier inn and it was well maintained but very grubby looking and rooms aren’t great

Friends_and_family Friends

4/10

Poor

26 Jun 2026

Krzysztof

Place is very outdated. Looked like a refugee camp. Shady looking characters were constantly going up and down in the elevator. Felt a bit unsafe and would not recommend to anyone.

Friends_and_family Family

2/10

Poor

23 Jun 2026

Karen

Absolutely terrible,poor, very outdated,smell was so bad, couldn't look out the windows,dirtyest place I've ever seen,so bed couldn't stay the night in the so called Britannica inn, sleeping outside seemed cleaner, couldn't bring myself to stay in it,so had to drive home after the show we went to see,best advice DO NOT BOOK THE BRITANNIA INN IN GLASGOW,YOU WILL REGRET IT

Partner

6/10

Pleasant

17 Jun 2026

Sarah

The breakfast was excellent.

Self

2/10

Poor

12 Jun 2026

alan

Staff friendly, hotel has immigrant people in and out, hanging out side reception , demolishing buildings at the side we stayed at started 7.30 am every morning of or stay ,so no rest ,won’t be back which is a shame as we visit Glasgow a lot

Partner

8/10

Excellent

10 Jun 2026

David

Premises are old but functional. Surrounding area is a construction zone but did not disrupt stay with noise or dust. Had great night's sleep

Self

10/10

Exceptional

04 Jun 2026

Francie

Very good hotel

Self

8/10

Excellent

04 Jun 2026

Wai Kiu

Happy stay
Services well, staff is doing putting the energy forth to help.

Self

6/10

Pleasant

18 May 2026

Ciaran

Wouldn’t recommend, very tough crowd

Friends

4/10

Poor

15 May 2026

Richard

Bar was not open
Didnt try breakfast due to the amount if foreign nationals hanging about lobby

Friends_and_family Friends

8/10

Excellent

04 May 2026

Lorna

Breakfast was just ok good selection of food but maybe not the best quality

6/10

Pleasant

29 Apr 2026

Timothy

Bed was not cleaned properly there was hair all under the head board

Self

10/10

Exceptional

27 Apr 2026

Colin

Room was clean and warm

4/10

Poor

23 Apr 2026

Jill

The room was grubby and tired. It needed a full deep clean throughout and the furniture needed to be relaced as it was very badly chipped and scratched and had not looked like it had been replaced in a very long time. It looked like there was no care taken with any of the repairs made in the room, all very badly done. I would not stay here again. The room was very over priced at £219 for one night with no breakfast.

Self

6/10

Pleasant

11 Apr 2026

Barbara

Menu was fine but had to ask for cutlery.

Friends

4/10

Poor

29 Nov 2025

Chassey

The room had a weird smell. The elevators were broken a few times. There was no toilet paper. The sheets had stains. Felt unsafe as well. There were men who were not staying at the hotel using the outside lobby as a smoking area despite it being forbidden.

Leisure Self

6/10

Pleasant

26 Nov 2025

John

Wasn't informed it was an asylum seeker hotel felt unsafe

Friends

6/10

Pleasant

26 Nov 2025

Atya

Hotel is a good location next to Charing Cross station. The reception staff were friendly and welcoming and checked us in early as we had an early flight. In general the place was clean despite being slightly run down. The room had tea and coffee facilities, hair dryer, mini fridge, iron and ironing board and the bed was comfy. We were quite surprised by the massive(!!) tv on the wall which seems very out of place. The hotel would look and feel better if their budget was spent on paint and maintenance rather than such extravagant entertainment.
The breakfast was offered a lot of choice but wasn’t very fresh so some of the bread and pastries were stale.
Lastly, the hotel was being used to accommodate asylum seekers which we were not notified of during the booking or upon check in which I feel was misleading.

Business_and_leisure Partner

6/10

Pleasant

12 Nov 2025

David

When we arrived at reception, there were two staff members behind the counter, neither of which acknowledged us. One got up and walked away, while the other kept working, right in front of us. No acknowledgement we were there. Eventually they decided to acknowledge we were there!
The room was tired looking with lots of marks on the window sill, bath and shelving. The bed was comfortable and breakfast was nice. Would not stay again, especially at the price we paid.

Leisure Partner

10/10

Exceptional

23 Oct 2025

Muhammad

TV Channels not working

8/10

Excellent

13 Oct 2025

David

The hotel is a little tired but very convenient for the city centre.

Business

8/10

Excellent

12 Oct 2025

Lee

Was ok

Leisure Self

10/10

Exceptional

05 Oct 2025

John

Great location

My latest stay here and was on the top floor this time, meaning I had a brilliant view. Perfect to see how close it was to The Hydro where I was going to a concert. I usually get the train to the hotel but as I had a liitle time from my bus arriving and my check-in I decided to walk from Buchanan Bus station. It was closer than I thought to the city centre.

Self

4/10

Poor

26 Sep 2025

SUZANNE

It was necessary to ask 3 times for toilet paper. Even then, the room was not serviced with coffee replacements or trash emptied. Hotel was advertised as having a bar and restaurant, neither of which is true. They have a fair breakfast, but no restaurant for other meals or a bar. Very disappointed in this misrepresentation as it caused extra stress finding meals within walking distance for two seniors.

Business_and_leisure Partner

8/10

Excellent

23 Sep 2025

Philip

Staff helpful and friendly close to restaurants and shopping

Leisure Self

10/10

Exceptional

14 Sep 2025

Suk Ying

A reasonable priced place to stay which was clean and in waking distance to transport links. Very walkable distance to the city centre too. Near shops and very good choices of different cuisines.

Business_and_leisure Friends

4/10

Poor

10 Sep 2025

jorge

The staff at the property are friendly and serviceable, but prior to our stay never answered emails with basic questions. Also the room was very small and outdated, tv size was the same as my laptop and there are very few outlets to charge various devices at the same time.

Leisure Family

4/10

Poor

04 Sep 2025

Ian

Rancid

Stayed here due to a cancelled train. Paid £130 for the pleasure. Bed was stained and plug hole was completely blocked by hairs. Not sure when it was cleaned. Won't be rushing back anytime soon.

6/10

Pleasant

04 Sep 2025

Darren

Better options available

Needed a quick room for the night. Very basic hotel . Not very clean.

Business

10/10

Exceptional

31 Aug 2025

Jihan

I regularly stay in this hotel for shopping. I love the hotel staff, they know that I have very little time to spend in Glasgow so they let me check in early.

Leisure Self

10/10

Exceptional

25 Aug 2025

AMANDA

Overall had a great time staying there..

Excellent location! Close to a lot of bars, clubs, shopping and restaurants as well as a subway line. I did think it was strangethat there was no attempt to perform room service while we were staying there. It was only four days so it wasn’t a big deal and I don’t like being disturbed, but I would’ve thought that they would’ve tried to clean the room it at some point.. it’s a value hotel so I wasn’t expecting anything fancy. There was also an issue with the room key. We went back twice and had the key even replaced, but at any given time there was only one key that worked.

Friends_and_family Friends

4/10

Poor

20 Aug 2025

Steve

Hotel don’t expect much , very basic, hotel staff not very friendly, or help full , lots of bike outside , not the area to stay

Self

2/10

Poor

18 Aug 2025

Agata

Stay was terrible. Room had a weird odour. The towels were not replaced untill we actually needed to flag it to the staff. The internet access was mid. The tv would not connect to the wifi.

Leisure Partner

6/10

Pleasant

15 Aug 2025

Andy

Its a budget hotel, but its all that was available.... its quiet and thr reception staff friendly.... room is limited in furniture but the bed was good... needed more pillow's

Business

8/10

Excellent

04 Aug 2025

Mark

The staff are excellent. The lady who was on duty from early in the day until afternoon is so friendly and she deals with customers so well including difficult customers. She’s always pleasant and helpful.

Leisure Self

6/10

Pleasant

01 Aug 2025

Gillian

Hotel ok for the price room small, full of immigrants with there delivery bikes outside, being on my own and having one of them speaking to me felt unsafe, didn’t have breakfast there as they were get free breakfast

Leisure

2/10

Poor

31 Jul 2025

Kathryn

WiFi wouldn’t work. Elevators broke. Tv also wouldn’t work.
TERRIBLE EXPERIENCE.
Nice staff though.

2/10

Poor

14 Jul 2025

Kayley

.

Leisure Friends

2/10

Poor

13 Jul 2025

Andrew

This hotel is shocking it’s a migrant hotel for many of its floors and very unsafe, had to book a different hotel and they refused a refund for this

Business Self

10/10

Exceptional

13 Jul 2025

Bernadette

Absolutely great place 1 minute from train station was a great thing as my walking bad but everything was 100%

Leisure

6/10

Pleasant

26 Jun 2025

Alison

Basic budget hotel

Very basic but staff are lovely
Ok for a budget break
No bar no service but then seemed to be random people going past barrier and getting food ?
Ok for a quick overnight stay

Business

2/10

Poor

25 Jun 2025

MMFaniqul

I had a terrible experience at this hotel. Over a 4-night stay, the bed sheets were never changed, and there was no room cleaning at all — not even basic housekeeping in the morning. Towels were not replaced, and despite requesting it, toilet tissue was never provided on the third day.

The room lacked even a basic telephone, making communication with the front desk difficult. To make matters worse, the receptionist was rude and unhelpful when we raised these issues.

Overall, a very poor experience. I would not recommend staying here.

Business_and_leisure Self

10/10

Exceptional

21 Jun 2025

Del

Warm, friendly helpful staff. Rooms warm, comfortable, peaceful. No complaints and good value for money...

6/10

Pleasant

19 Jun 2025

Nikki

It was fine for the money in a big city but it’s really showing its age now,

Self

10/10

Exceptional

14 Jun 2025

Ian

Reception staff very helpful and friendly.

Leisure

6/10

Pleasant

14 Jun 2025

Andrew

The hotel was busy with young foreign, who we were told were students!! There were scores of electric delivery bikes outside, so make your own mind up

Partner

10/10

Exceptional

07 Jun 2025

Jihan

The property has lots of public transport options . But the main highlight is its staff. I was greeted by hotel staff Kate who was so lovely. I had some medical issues and she went above and beyond to check me in early and made sure my room had the necessary facilities to keep me comfortable. Such staff deserve a medal for their excellence

Leisure Self

6/10

Pleasant

07 Jun 2025

Warren

Functional but not luxury.

Fine functional room. Bit tired looking but clean. Bathroom has an actual bath and shower curtain with mixer tap. Air conditioning not adjustable, heater either on or off, no temperature control. TV probably 20 years old but full set of Freeview available. Kettle with coffee and tea supplied.
Lift can take a while to arrive as heavily used.
12 floor hotel. We were on the 9th and the view was great over to the west.
One thing to note is that the hotel seems to be a hostel for fast food delivery operatives and there are loads of the bikes chained up outside with many of the operatives kicking about the hotel. Make of that what you will.
Didn't use the bar or restaurant so can't comment on that.
Check in was fine but the ragged piece of paper we received with our key card and room number felt very low rent.

Partner

4/10

Poor

05 Jun 2025

Olufunke

Not so good, the toilet was unflushed with you cn guess what in it. The room was so basic. No fridge. It is the first hotel I have been in with no fridge- ridiculous. Will not be recommending it.

10/10

Exceptional

03 Jun 2025

Angela

In principle, everything is good, enough for one night. The beds were large and comfortable. The downside was that you couldn't open the window and there was little tea - only 2 tea bags.

Friends_and_family Family

4/10

Poor

31 May 2025

Alice

very expensive for its standards. Dirty rooms and no enough varieties for breakfast.

Business Family

4/10

Poor

31 May 2025

RHONA

Very dirty hotel.
Staff are friendly

Business_and_leisure Friends

8/10

Excellent

28 May 2025

Paul

good value hotel- does what it says on the tin!

Self

2/10

Poor

25 May 2025

Mr L

Terrible

Never be back room in hotel was so small,bed was to small and far to high up shower was terrible bathroom is some what desirable,member of staff was rude and got our booked mixed up

Partner

6/10

Pleasant

22 May 2025

Anne

Everything was fine, the staff that checked me in was nice, friendly and helpful, same with

4/10

Poor

21 May 2025

Craig

The cheapest around but still not worth it

Room Service is only applicable to stays greater than 4 nights. No air con or fan, nor did the windows open more than a few inches. Temporary issue with restaurant being closed due to refurbishment but overall pretty uncomfortable stay with no food or drink options available, no room service or housekeeping during the stay.

Business

6/10

Pleasant

20 May 2025

Luis

Premises need serious renovations.

10/10

Exceptional

16 May 2025

Douglas

.

6/10

Pleasant

14 May 2025

cliff

Could do better..

On the availabilities for a bar and restaurant.
None. Breakfast was available but not a pleasent experience when staff members are arguing and swearing at each other... all because the eggs were finished and no one took away the banemarie and bring more for the residents... the apple juice was so watered down it was the colour of apple but tasted of water.
The milk and coffee satchets in the room was out of date... bit of a shambles really...

One bright spot... A fan was provided in the room and window open but secure as the room was very hot.

Partner

4/10

Poor

07 May 2025

Daniel

Worn out, run down.

Business Self

2/10

Poor

11 Apr 2025

Verified traveler

Extremely poor

Britannia had poo stains on the bed sheets when we went in. Again on the toilet paper roll holder it had poo stains as well.

Friends_and_family Family

2/10

Poor

09 Apr 2025

Richard

Terrible hotel with appalling customer service

Terrible, staff are so, so rude, rooms dirty and outdated, full of assylum seekers. One member of staff told me to park my work vehicle in the alley next to the hotel, woke up this morning to a note on my windscreen and a maintenance man screaming and shouting at myself and my wife, absolutely no respect, I've never been spoken to so rudely in a hotel. Never stay again...

Business

8/10

Excellent

26 Mar 2025

Samuel

Lovely hotel. Great breakfast service.

Business Self

4/10

Poor

19 Mar 2025

Geeta

It wasn’t three star ,

Business

2/10

Poor

19 Mar 2025

ANDREW

Not sure how Britannia get their star ratings?
Dirty (brown stain) on pillow!
Iron marks on the side of the wardrobe (!)
1 bath towel for room for 2 people!
Fixtures and Finishes worn/dirty/outdated.
Generally felt unclean.
Stayed Britannia before (elsewhere) and same really poor quality.
3 star competitors are way better.
Wont return to Britannia.....in any location.

Leisure Friends

10/10

Exceptional

13 Mar 2025

abdul

excellent

Leisure Friends

8/10

Excellent

09 Mar 2025

Louise

Cheap and cheerful. Basic hotel but beds comfy. Staff very pleasant.

Leisure Family

6/10

Pleasant

17 Feb 2025

Gavin

Ok’ish in Glasgow

Room nice enough but quite expensive for bed only. Room quite cold.

Self

2/10

Poor

16 Feb 2025

Kate

The hotel, whilst conveniently located,

4/10

Poor

16 Feb 2025

Wayne

People arguing in the corridor on floor 8, shouting and screaming at eachother all through the night. Mattress very stained.

Friends_and_family Family

2/10

Poor

15 Feb 2025

Kirsteen

Would not recommend

Only good point was the staff at reception, who were friendly, welcoming.

Otherwise terrible, booked double bed got two twin single beds pushed together. Lighting was substandard, room was freezing. Big chips and marks on dressing table.

Guests in our floor , floor six was having full blown fights and arguments. Another guest already asked to be moved and git put on first floor. Before i could Sk and move room fire alarm went off, rooms evacuated at 3 am . Fire engines , everyone standing outside freezing.

Partner

10/10

Exceptional

15 Feb 2025

Stephanie

Lovely staff, very friendly, prompt with requests for extra towels, etc.

We ended up having to add an extra night, and it was extremely easy to do so, no need to switch rooms.

Will definitely stay again.

Leisure Friends

4/10

Poor

09 Feb 2025

Joseph

It was ok for the money but it seemed it was being used as an asylum seekers place ...... and the breakfast wasnt great either , but the staff were really nice

10/10

Exceptional

07 Feb 2025

QING

High quality reasonable price

Leisure Family

6/10

Pleasant

03 Feb 2025

Andre

Basic

It was a very basic room. A bit too warm. The bed was very comfortable. The shower was the best feature. The breakfast was cold..all in all not worth the £100 i was charged.

Self

8/10

Excellent

20 Jan 2025

Andrew

Too noisey with traffic all through the night hardly slept

Friends_and_family Friends

4/10

Poor

18 Jan 2025

Out Of The Box

The room has bedbugs. I've taken a photo and video of it.

Location is good. Staff are very friendly. The carpet in the hallway isn't laid down properly so it's uneven in places.

8/10

Excellent

12 Jan 2025

crystal

Nice staff. The room cleanliness isn’t horrible, but it also isn’t the best. There is a pretty consistent ticking noise that in the room. The walls are also pretty thin. Those 2 things prevented me from having a good night sleep.

Leisure Self

6/10

Pleasant

04 Jan 2025

Verified traveler

The room was spacious but we had to go to reception to get access to the wifi and there was also no signal for the tv cable. Also, the online site is not updated, the check-in and check out times were different.

Leisure Friends

4/10

Poor

30 Dec 2024

Alan

Room unclean

Leisure Friends

4/10

Poor

20 Dec 2024

Darren

Very dated hotel

The room was a similar price to better, more modern hotels in the area. The staff are pleasant and helpful. However, the rooms are in dire need of refurbishment. id look elsewhere if comfort id desired

Business

2/10

Poor

20 Dec 2024

paul

Terrible hotel avoid

Dress stolen from my room.
Management not interested said come back
So came back and was told come.back in 3 days as we need to investigate.

COME BACK IN 3 DAYS????? ITS A CITY BREAK I WAS ON.

Called hotel many times and nobody gets back to me

6/10

Pleasant

18 Dec 2024

YUK

It was a functioning hotel for the purpose of visit to Glasgow.

10/10

Exceptional

14 Dec 2024

Marc

Good location

Friends_and_family Friends

2/10

Poor

14 Dec 2024

Lisa

Awful

Terrible hotel with asylum seekers, police called as man tied to the radiator. No toilet roll, coffee sachets, people in the corridors until 2am kept us awake! Do not book this hotel…

Friends_and_family Friends

8/10

Excellent

12 Dec 2024

Lukumon

It was nice always cheerful and welcoming staff.. but sometimes you can be unlucky with cold room all night

Self

6/10

Pleasant

12 Dec 2024

lesleyanne

no food bar 2 single beds for a couple room wasnt cleaned right doors kept banging all night room was cold

Leisure Partner

2/10

Poor

07 Dec 2024

Abdurrahman

I stayed 3 night, and despite repeated requests, the room never been done

2/10

Poor

03 Dec 2024

vicky

Horror hotel

This was the most terrible stay I have ever had in my life.
Bar / restaurant both out of use ( not told at cheek in or stated when booking.
Asked for bottle of water which I was told we Don’t have you can use your tap water in your bathroom ( which was not clean in fact the room was disgusting ) the told you can got to the shop no direction given.
Also not stated that this hotel also houses refugees and homeless people again if info was given I would have not booked this
Due to passed experience. I was shouted at when out side hotel by one said homeless person as I would not hand over a cigarette.
Police was also arresting some else in the evening due to fighting. Not the experience I want to have more so when I have my Daughter with me.

Business

10/10

Exceptional

02 Dec 2024

Donna

Fantastic stay staff are always friendly

Friends_and_family Family

8/10

Excellent

01 Dec 2024

Julia

Room was small, decor a bit dated but clean and had what we needed, entrance area bit dark at night, not well lit especially side entrance. However good price and staff helpful and efficient.

Leisure Partner

8/10

Excellent

01 Dec 2024

Jessica

Worth the money

Hotel is a bit dated could do with some work, especially as the roof had fell apart and a bucket was collecting leakage right outside our door. But no big deal. The room was spacious, clean and beds were very comfortable. The shower could be better but it has a bath which is not common in alot of hotels i believe. Just off sauchiehall street, behind the kings theatre so very close to everything you're needing for your time in Glasgow. Plenty restaurants and bars nearby.

Friends_and_family Friends

10/10

Exceptional

28 Nov 2024

Graeme

Let wagons roll

Great room at a reasonable price near to the centre

Friends_and_family Friends