Name: Citizenm Glasgow Hotel
Address: 60 Renfrew Street, Glasgow, GB

8/10

Excellent

26 Jul 2026

Lisa

Great hotel friendly staff easy check in. The only thing I'd say there was nowhere to hang our clothes and the quilt wasn't big enough for the bed. Rooms quite small

10/10

Exceptional

24 Jul 2026

Kim

Great location, staff are lovely. Only downside is lack of kettle in the room.

8/10

Excellent

23 Jul 2026

Frances

Decent modern hotel in a good location for Glasgow city centre. Bef was comfy and shower excellent although having the sink in the room feels a bit odd and it’s small so water goes everywhere! Other than that generally good, clean, modern and comfortable.

10/10

Exceptional

23 Jul 2026

Carolanne

Great location

Compact room but good for sleeping in

8/10

Excellent

23 Jul 2026

Jonni

No breakfast included

10/10

Exceptional

23 Jul 2026

Janis

Check in was super quick and easy. Room was mostly clean, maybe just a bit tired on decor. Location is superb just off the Sauchiehall Street. Also great value as one of the cheapest in the area. Staff was very welcoming and pleasant

10/10

Exceptional

23 Jul 2026

Chris

Room was great other than a small bit of wear and tear only down side was the air conditioning wasnt great and it was a particularly warm night. Sound proofing rooms doesnt work either. Staff were great when checking in helpful when asking about parking.

6/10

Pleasant

19 Jul 2026

Michaela

Room was far too warm, unable to get good nights sleep. A fan was given to us after speaking to reception about the issue, however this just really blew the hot air around, it didn’t look like the air con was working in the room.
Had there been no issues with the air con, it would have been a brilliant stay.

Partner

8/10

Excellent

18 Jul 2026

Jacqueleen

No laundry available or in room fridge or microwave

Partner

10/10

Exceptional

16 Jul 2026

Karis

The rooms are small but have everything you need. Check in process was self service but easy to do. Staff were all extremely friendly. Hotel decor was cool and modern. Everything in the room is controlled by an ipad. Our TV didnt work well and our blinds (loudly) opened themselves automatically at 6am so watch out for things being left on a timer you didnt set!! Otherwise we would 100% stay again. Great location, good price, ideal.

Partner

6/10

Pleasant

16 Jul 2026

Michael

Air conditioning didn't work properly tv didnt work wouldn't connect to the ipad staff did try to fix but we're unsuccessful

Partner

6/10

Pleasant

15 Jul 2026

Greg

Room was so hot during the night. I had the coolest setting on the iPad but to no avail.

Business

10/10

Exceptional

14 Jul 2026

David

Good

Self

6/10

Pleasant

13 Jul 2026

Howard

Was very satisfied with the Hotel ,the staff is amzing and friendly. The TV kept going out every 30minutes hotel wide. It's a internet based media platform and the staff had to do a manual reset every 30 minutes. Hopefully this will be repaired soon.Other than that the hotel & staff were excellent
Howie

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Joanne

If you like coffee - breakfast includes unlimited coffee and their flat whites are to die for.

Self

10/10

Exceptional

13 Jul 2026

Lorna

Great location, super comfy bed, very trendy

10/10

Exceptional

13 Jul 2026

Coreen

All mostly good except the lift wasn’t working and heard it had been like that for a long time.
Room was clean’ish, but could’ve been better.

Partner

8/10

Excellent

12 Jul 2026

May

The staff are all so very friendly and efficient, nothing is too much trouble. It’s always nice to be greeted with a smile.
I couldn’t complain about the room, however it was in need of a refresh.

Self

8/10

Excellent

12 Jul 2026

Elizabeth

I’d give this 5 stars if they’d fix the second elevator - it has been out of order since I was here last September …

Partner

8/10

Excellent

11 Jul 2026

Grace

Lovely stay at Citizen M. Super convenient spot, friendly staff, nice bar and lots of communal seating areas. Enjoyed that you could cast to the TV from your phone easily and the bed was massive.

I would say, that as the bathrooms are frosted glass pods within the room, you better be comfortable with whoever you're staying with!

Partner

10/10

Exceptional

08 Jul 2026

Christopher

The room was clean, loved the comfy bed. Controlling the room via the ipad was a unique twist. Obly issue was the fact that there was only one (very slow) lift and we were staying on the 2nd from top floor, not fun when you've been at a gig all day! But other than that was an excellent stay. Defo would go back.

Partner

8/10

Excellent

05 Jul 2026

Ian

Good value overall but rooms could be cleaner. Things like the tv and light fiixtures were dusty. Elevators are very small and crowded and only one of the two elevators were working the whole time I was there. Communal spaces were nice.

Self

10/10

Exceptional

04 Jul 2026

Veronique

Super helpful and friendly staff. Bed was very comfortable and quiet room. Best nights sleep I’ve had for a while

Self

6/10

Pleasant

03 Jul 2026

Andrew

Great location and lovely staff, but a few things let it down. The iPad to control the room kept losing contact with tv, came back to room to watch WC match and was unable to as the iPad to control the tv didn’t work. Eventually got it on but even then Reception sig frequently pixilated so unwatchable. The shower is a bit weak in terms of water pressure and one of the lifts was out causing a fair delay to get a lift

Partner

10/10

Exceptional

03 Jul 2026

Faith

Perfect!!!

8/10

Excellent

02 Jul 2026

George

Great location for train and buses

Friends_and_family Friends

8/10

Excellent

01 Jul 2026

Nathaniel

The room was clean and tidy, and the bed was really comfy, but there were a few small niggles that were experienced during the stay. The shower had a dual setup, either an overhead head or a handheld part, but the separator switch didn't work, meaning if you turned the shower on, water came out of both, no matter how much the selector was pressed in/out! The TV was controlled from an iPad, as is most of the room (lights, blinds etc), and worked fine for a while, but then one channel gave sound but no picture, and one channel stopped working fully. I then tried to cast my phone to the TV, following the instructions, and this worked for 10 mins, then went back to the original screen.

I travelled for work with a colleague, who had a separate room. When we were booking the room, we noticed on the \"breakfast\" option, it said \"Breakfast for 2\" as the option to tick or not. Rather than double this up, and as we were booking at the same time, only one of us selected this option, thinking that since it stated \"Breakfast for 2\" it would do what it said, however, upon going down to breakfast, the staff there said this was not the case, meaning one of us was unable to have breakfast!

Business

6/10

Pleasant

29 Jun 2026

Garry

Room was as expepected. Wifi very poor in the room. Breakfast not cooked to MY liking. Sharing lift with services, not very good, but worse as one lift was out of service.

Partner

8/10

Excellent

28 Jun 2026

Kerry

2 lifts only one operating so you ages waiting for the lift to arrive then ages before you got out as people were pressing it to go up and down several times. Very frustrating

Friends_and_family Family

4/10

Poor

28 Jun 2026

Wendy

Had to argue to get breakfast included which was in my booking & the tiny room with a king size bed was not good not even a kettle to make a brew and everything worked of the tablet that wouldn't charge so at £400 for 2 nights definitely will avoid CitizenM hotels in the future

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Colleen

The room was clean and staff helpful when had a problem as the tv did not work properly and kept turning itself off. No coffee/tea facilities in room .
The time we were there there was only one working lift. Not helpful when your room was on 7th floor.

Partner

10/10

Exceptional

27 Jun 2026

Jordan

sa

10/10

Exceptional

26 Jun 2026

Erin

I was really pleasantly surprised by how lovely the hotel and room was. Breakfast was great. The place had a lovely urban/artistic feel to it which gave it character. Would recommend, would stay again!

Partner

10/10

Exceptional

26 Jun 2026

Caroline

First time staying at Citerzen hotel. Would book again. Remember no kettle in the room

10/10

Exceptional

26 Jun 2026

Lyn

Had a lovely night stay.
Will come again

Partner

10/10

Exceptional

26 Jun 2026

Alan

The room was nice. Everything controlled from a tablet. The shower was excellent. Self check in and check out was really easy. Would recommend and would go back if I am in Glasgow again. All staff I interacted with were very helpful and quite cheerful which is nice.

Self

4/10

Poor

26 Jun 2026

Brendan

Used to be best place in Glasgow, now tired and run down, lift out of action for over twelve months. TV didn't work, Air Con making awful screeching noise all night, had to change rooms for second night. Staff brilliant. Now looking for alternative go to Glasgow hotel. Shame after 15 years of going to Citizen M

Partner

8/10

Excellent

25 Jun 2026

Michael

Always a fan of the citizenM concept. This one seemed pretty worn, could use a refresh.

Self

10/10

Exceptional

25 Jun 2026

Mabry

Would stay again.

6/10

Pleasant

23 Jun 2026

James

Tv didn’t keep it’s picture kept scrambling

Partner

8/10

Excellent

22 Jun 2026

alan

Not as good since Marriott bought over the brand! No more welcome drinks or free in room movies. Still got a great vibe and the staff are excellent. Breakfast was fantastic but light bites in the evening not so great. Great big Bed and rainfall shower in the small room were the highlights. I would say it was a bit tired. No cups and poor TV controls were an annoyance. Also being given a room looking out onto a building site was rubbish. The hotel was quiet so that didn't need to happen. Still enjoyed our stay but may not be back until the above issues are fixed.

Partner

10/10

Exceptional

21 Jun 2026

Yvette

Really loved my room and the lighting, layout, comfort etc. Was alone so guess that could make a difference though re sharing a bed that you can only get out of one way.
There was a bit of mould in the shower which let the appearance down a bit and I was a bit worried about slipping on the floor in the main bedroom after my shower (it may be that the floor is non-slip but it didn't feel like it was).
But would I stay here again? Every time if i was on my own and could afford it!
Well done Citizen M - you're currently my favourite hotel (next to Reverb by Hard Rock in Atlanta!)

Self

10/10

Exceptional

17 Jun 2026

Lise

Room was exactly as advertised. Nice king sized bed. Nothing fancy but definitely served our purposes. Easy check-in.

4/10

Poor

17 Jun 2026

piergiorgio

Outlets not working in the room

Self

10/10

Exceptional

14 Jun 2026

Catherine

Citizen M is a great place to stay - well situated, helpful staff, great breakfast with plenty of choices.

Self

8/10

Excellent

13 Jun 2026

Jacintha

An overnight stay whilst visiting Glasgow for a concert. Perfectly located for Central Station and Buchanan Bus Station. A bit price due to concert and no tea or coffee in the room. No glasses in the bathroom. Very clean very quiet and very high tech.

Friends_and_family Friends

6/10

Pleasant

13 Jun 2026

Louise

Felt the room was slightly dated since our last visit. Reported that the sink was blocked and were told we could move rooms. We were on our way out so said we couldn’t. Did expect someone to have a look at this but no one did. Resulted in us having to use the shower for cleaning teeth extra. Mentioned again on check out to be told someone had tried to come have a look but couldn’t get access to the room? No one came near during our stay.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Stephen

If you know the brand you know it’s a small bedroom with large bed. Ideal for one or two. Always clean and well positioned in a city centre. Ample social and work g spaces as well, like a hotel We Work.

Self

10/10

Exceptional

08 Jun 2026

Drew

Nice hotel

10/10

Exceptional

07 Jun 2026

stuart

great location for city centre

8/10

Excellent

07 Jun 2026

Gordon

We had a very pleasant stay and were impressed with the room.

Partner

10/10

Exceptional

05 Jun 2026

Alastair

Great bed and window view (cityside), clean with aircon

Self

4/10

Poor

03 Jun 2026

Alex

Only 1 lift / elevator operational during our 4 night stay, long wait times at peak hours, lift was shared between guests and service leading to further congestion and delays.
AC system in room is supposedly controlled from an ipad in the room, I can say with confidence that the AC is controlled centrally as the ipad has no effect, the weather was sunny during our stay, the room south facing, leading to an uncomfortably hot room environment in the mid 20's degrees C.
Ipad in room is used to control the TV which was hit and miss, the presence of the older TV remote controller in the storage drawer suggest that this has been a recent transition, as with all things, test things properly before you roll them out.
I have stayed at various Citizen M's around Europe and this one in Glasgow many times, whatever is going on with the managment of Glasgow (cost saving driven?), it was a very poor show and pretty terrible stay.

Partner

10/10

Exceptional

01 Jun 2026

Rochelle

Staff always so kind and helpful

Partner

10/10

Exceptional

31 May 2026

Vivian

The rooms are small but bright , modern, and functional. The beds are HUGE and very comfortable and the rooms are quiet. The central location is also very convenient. Great choice for a short stay in Glasgow.

Partner

10/10

Exceptional

25 May 2026

David

Such a unique hotel experience. The lobby is an amazing art gallery. Very funky, great thought provoking theme. The room/pod was everything you need and nothing wasted with a cool iPad controlling the mood climate and blinds.
Very satisfying experience.

Partner

10/10

Exceptional

25 May 2026

Valerie

We have been coming here occasionally since 2015. Last time it was as looking a little jaded, but obviously had a freshen up without losing any of its quirky character. Great staff, great breakfast, great location. We’ll be back

Partner

10/10

Exceptional

21 May 2026

Monique

Nous avons tout aimé! Très recommandé!

Friends

10/10

Exceptional

21 May 2026

Mark

Great hotel. Lovely staff. Modern rooms.

Self

10/10

Exceptional

18 May 2026

David

Friendly staff, clean, great location

Self

8/10

Excellent

16 May 2026

Cecilia

Being older I found everything had to be operated with an i pad. Not so good when you press tge lights switch at door.and everything shuts down. Lights blinds curtains.

Self

10/10

Exceptional

13 May 2026

glen

Nice bed and room

Self

8/10

Excellent

08 May 2026

Colin

No glass or even a plastic disposable tumbler in room. Woke in middle of the night & nothing, had to squint my mouth under tap to get a drink...never been in a hotel without water or a glass before? I don't care how environmentally friendly your trying to be, basic necessity of being able to get a drink of water in a room is essential, imagine an emergency situation!
Other than that, nice enough but room electrics all a bit confusing..
Sort the glasses out please.

Partner

8/10

Excellent

03 May 2026

Angus

Would stay again

8/10

Excellent

01 May 2026

Craig

Hotel is in need of an update. The tv in our room had blown speakers, the hairdryer had a loose connection and only worked when held at a certain angle and the charger for the iPad which controls lights etc was faulty.
Only one lift was in operation leading to long waits to get up and down from the room to the hotel lobby

Partner

8/10

Excellent

01 May 2026

Anthony

clean room and great location

Self

10/10

Exceptional

28 Apr 2026

Skye

Hotel with a lot of charm and character and very kind staff. Convenient location for trains and sightseeing!

10/10

Exceptional

28 Apr 2026

Thomas

Friendly staff in a well thought hotel with a modern vibe. Everything was clean, comfortable and convenient apart from the toilet which could have had a better isolation from the bedroom!
But overall a great experience.

Partner

10/10

Exceptional

25 Apr 2026

Tommy

Stayed here many times, great place to go.

Self

6/10

Pleasant

24 Apr 2026

Hazel

Our first room had a heat problem and the AC didn’t work, so we had to sleep with a noisy fan all night which meant hot air being pushed around and not much sleep due to the noise. Second night we swapped rooms as the lovely staff helped us by allowing us to move rooms to somewhere with working AC. The problem with that room was the tap being broken and wobbly/not secured properly. The general hotel was lovely although only 1 working lift which made going up and down difficult from the high floors as well as the front automatic sliding doors being stuck in slow. They also had a test fire alarm mid week without telling any of us so we rushed downstairs for no reason (maybe an oversight as they didn’t tell us on check in) - so I’d say although we usually love CitM hotels this one was in need of some TLC & some refurbishment.

Partner

10/10

Exceptional

23 Apr 2026

josiah

It was very nice I enjoyed how clean everything was and it smelled nice along with how kind the staff was.

Partner

10/10

Exceptional

20 Apr 2026

David

Amazing hotel. Great central location and 2 minutes from Buchanan Bus Station. Well worth a visit.

10/10

Exceptional

19 Apr 2026

Peter

Very clean. Staff very nice, helpfull.
Bed very comphy, great nights sleep.

Partner

8/10

Excellent

12 Apr 2026

Malcolm

Great hotel and nice communal areas. Lack of free tea and coffee facilities is unforgivable.

Partner

10/10

Exceptional

08 Apr 2026

Yen Lung

No kettle in the room, a bit inconvenient if u like hot drinks

Partner

10/10

Exceptional

08 Apr 2026

Brian

The receptionist was so lovely. A north American woman with glasses. Give her a raise!
Love this hotel.

Self

10/10

Exceptional

03 Apr 2026

jason

even with half the elevators being broken, would deffinetly stay again

Self

8/10

Excellent

29 Mar 2026

Graeme

Room clean and quiet, however water in shower was quite cold.

Self

8/10

Excellent

25 Mar 2026

angus

Good would stay again

8/10

Excellent

23 Mar 2026

Andy

Lighting in room takes too long to sort!

10/10

Exceptional

21 Mar 2026

Cathy

The room could do with a few glasses in it although bar staff gave us glasses and water

Partner

8/10

Excellent

11 Mar 2026

Valerie

Hotel very convenient for bus station and entertainment venues such as the Pavilion, the Royal concert Hall, and the Theatre Royal. Enjoyed the quirky decor and the appearance of the hotel inside. Staff were helpful at check-in and in the bar.The room would have benefited from having tea making facilities in it, and there wasn’t even a plastic cup to be able to have a drink of water, so I feel that could’ve been improved.

Partner

8/10

Excellent

10 Mar 2026

mark

Very good

8/10

Excellent

01 Mar 2026

Noelle

Room was clean, but a little old feeling. The staff was great, there was an issue with the key cards when I arrived (they weren't working) , but the staff were vigilant in making sure that they were available to escort me to my room and let me in with the master key. Thankfully that only happened the first evening I was there. It also appeared that only one of the elevators was working. Despite being on a \"high floor\" (the 5th) the noise from the street could still be heard, which didn't bother me, but I could see how someone expecting quiet could be bothered by it. Overall a good stay, the hotel is located near shops, restaurants, and the Buchanan bus terminal.

Self

8/10

Excellent

28 Feb 2026

Benjamin

I spent a lot of time waiting for the lift. Breakfast was good though, room is fine.

10/10

Exceptional

23 Feb 2026

EJ

Excellent hotel!!

10/10

Exceptional

22 Feb 2026

Guy

Staff - very friendly and helpful. Very clean.

Self

10/10

Exceptional

17 Feb 2026

Rochelle

Room was spotless and staff are also so kind and helpful

2/10

Poor

15 Feb 2026

Coll

The first bad experience I've ever had attending a hotel in the entire 10 years. Usually, I book a hotel for attending a concert and after arriving I just wanted to relax. Bare in mind, this was booked months in advance and was an exciting day as we were arriving to see the Deftones concert.

After arriving, the very rude staff member with the long hair and an accent asked me for ID, I showed him my NEC Card (which is a disability card for anxiety) and he outright declined it telling me he requires a passport, something I don't own as I'm scared of flying, so don't need one.. the then told me to show him a drivers license, I don't carry one as I don't drive so said I can show him a photo.. which he again declined.

After telling me to sit down and phoning the manager, he told me the manager declined us as we can't prove our ages (I'm in my 30s..) and he wanted a young scot card (commonly for people 21 or under).. I felt interrogated and increasingly anxious and he essentially just wanted us to leave. This staff members tone was dismissive and patronizing, I didn't know what to do. I booked this months in advance with my same bank card I had on me.

It was now 30 minutes until we leave for the concert and we were asked to leave being stranded in Glasgow with no where else to book last minute carrying heavy luggage we can't exactly bring to a concert (which would have been a 30 minutes walk too) and the entire night was ruined after months of looking forward to this

Leisure Partner

8/10

Excellent

11 Feb 2026

Erika

Clean room, helpful staf, was able to check in early.

Friends_and_family Friends

4/10

Poor

11 Feb 2026

Bryan

That is doesn't do cash at the bar and the shower gel gave me a rash on my body

Partner

10/10

Exceptional

10 Feb 2026

Josh

Comfortable bed, lovely staff, nice bar. All good really.

Business Self

6/10

Pleasant

09 Feb 2026

Mark

Really need to have USB charging points in a modern hotel. Generally a lack of amenities in room, such as a glass for water, no tea or coffee.

Need to get the 2nd lift fixed, sounds like it's been broken for some time.

Partner

10/10

Exceptional

08 Feb 2026

james

Excellent

8/10

Excellent

30 Jan 2026

Amanda

Staff was lovely room was fine, bed was superb, the TV signal wasn't the best and we couldnt connect to phones, breakfast was great but could be doing with a wider variety of breakfast cereals, could also be doing with refreshments in rooms if not then at least a complimentary hot drink

Leisure Partner

10/10

Exceptional

30 Jan 2026

D

Great value

10/10

Exceptional

26 Jan 2026

Paul

Room spotless. Breakfast great. We love the thoughtful touches that this hotel has. The lounge is a wonderful place to relax - I've not seen another hotel with such a large and comfortable lounge - it's like a real living room, and rarely busy so you're almost guaranteed to be able to spread out with a coffee and the papers!

8/10

Excellent

23 Jan 2026

Mark

All good

Leisure Self

10/10

Exceptional

20 Jan 2026

Ayisha

clean room, great as always!

Partner