Name: lyf George Square Glasgow
Address: Ingram Street, 201, Glasgow, G1 1DQ, GB

8/10

Excellent

05 Jul 2026

colin

Reception staff were lovely rooms were spotless .Didn't have Breakfast so can't comment

Partner

10/10

Exceptional

28 Jun 2026

Alexander

They were doing some work on one of the elevators but that was not a problem. The room was small but fine. It is well located near Queen Street station and a great place to use as a base for visiting the city.

Partner

8/10

Excellent

15 Jun 2026

Young Kuk

Room was clean and refurbished. The refurbished rooms were still quite narrow and the room seemed very small. The hotel is undergoing a refurbishment so amenities are not all there yet. Breakfast was nice.

Self

8/10

Excellent

13 Jun 2026

Maureen

The entrance to the hotel was lovely as it has been refurbished as has the bar and breakfast area, the room needs a refurbishment as it looks tired, we were woken up at 7am by a banging noise coming from the radiator. The bathroom had bits of wood missing from the door frame. We went down for breakfast at 8-45 and the food was just warm so needs to be looked at and other guests were saying the same.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Elizabeth

Great location in the city centre. We were on 2nd floor and the rooms probably need a refurbishment.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

Christie

Our stay here was top notch! We were greeted by Rohan who couldn’t be more helpful. He was so welcoming and friendly. We were given a free drinks voucher to celebrate my birthday and our room was decorated with balloons and a lovely quality banner!
The room had everything we needed, nice collection of shower gel and lotions etc. the view was lovely and the bed was enormous!
Joy was another member of staff who went over and above. She was so friendly and professional, so kind. The cleanliness of the hotel is spot on! So fresh too with the new renovations! I would defo recommend this place! We will be back!

Partner

10/10

Exceptional

01 Jun 2026

Brian

The staff were very helpful looked after us really well. The breakfast was excellent. and the hotel was in a great position in the middle of town and close to the bus and railway stations

Partner

4/10

Poor

31 May 2026

Angela

I booked this hotel but didn’t stay, the room was dated and needing freshened up, there was a refurbishment going on and if I’d have known this I would have picked an other hotel, the Corinthian next door had a patio and you could see right in our room no net curtains were up, the reception was as soon as you went through the doors to the hotel a small pod. I did email hotels.com twice and got no reply so won’t be using them again.

Partner

8/10

Excellent

30 May 2026

Stuart

The hotel was undergoing renovations so there was very little amenities unfortunately. I would like to return when it is up and running properly

Self

2/10

Poor

29 May 2026

Jon

Turned up to find the reception area looking like a building site, just enough space for the small reception desk, the receptionist and 2 or 3 travellers (at a squeeze).
One lift seemed to be held together with duck tape.
The room was incredibly small, barely enough space to put the suitcases but not enough to walk around them easily.
Bed was uncomfortably hard. Pillows like crumbled foam.
Bathroom small, leaking toilet cistern, rust on the bath around the metal handle and tap.
Restaurant closed, breakfast very limited and in a paper bag.
In summary, one of my worst hotel experiences.

Partner

8/10

Excellent

27 May 2026

Joanne

Fantastic location, friendly staff, in particular, the reception staff and housekeeping manager. Rooms are a little dated and expensive for what you get. However, no issues with cleanliness which is important to me!

Partner

8/10

Excellent

19 May 2026

Lisa

Hotel is undergoing some refurb, but Matthew on reception explained where I could find everything. The rooms are a bit dated, with limited sockets, but the bedroom was clean & comfortable. The lovely staff on the floor quickly brought me an iron. The bathroom shower rail was very rusty & this made the bathroom less appealing, but again, it was clean and the toiletries are lovely & the towels cozy. Matthew on reception was a godsend during my visit, quickly dealing with my early check in, luggage query and directing me to various areas. He greeted me each time with the professionalism I saw him use towards others, but also the friendliness I know & love about Glasgow. He’s an absolute asset. I was attending a conference and on both days, the lunches and breakfast were really good too. In short, slightly dated rooms, but outstanding staff.

Self

2/10

Poor

09 May 2026

Kris

We were not advised of refurbishment works. Hotel was shabby and untidy due to this. Early morning building works that should not have happened that early caused lack of sleep. No hot water in the morning so unable to shower.

2/10

Poor

05 May 2026

Jackson

The hotel has no lobby right now, there are 2 lifts, one of which is held together with masking tape and cardboard and they start renovations at 9AM which are screaming loud. Honestly one of the worst stays of my life.

Self

2/10

Poor

03 May 2026

Geoff

Hotel getting renovated however the road noise from outside was horrendous. Traffic and patrons egressing from the night club next door at 3 am was so loud . The rooms could be doing with better glazed windows that ensure a more quiet pleasant stay .

Partner

8/10

Excellent

01 May 2026

Katherine

Rooms a little dated and showing some signs of wear but generally clean and had everything I needed.
Location was excellentand staff were very helpful, free bag storage was useful, I would stay again.

Self

2/10

Poor

01 May 2026

Gillian

There are major works going on at the hotel which we were not informed about! It was extremely noisy and messy with workmen everywhere. The lounge/bar area at the front of the hotel was closed completely. The carpet in our room was threadbare, the room was very small and too hot and the view from our room was of the back of old grey horrible buildings and walls. We only had one bath towel between us which was rectified on request. Sorry but overall, one of the worst places we have stayed. Would not recommend.

Partner

6/10

Pleasant

29 Apr 2026

Kimberly

The positives were the bed was clean and they offer a send out same day laundry service but that's where it ends. The pictures used for advertising were deceiving. They looked a lot larger. I had about a foot and a half between the desk and the bed and I had to Jenga my suitcase open in order to lay it flat. They claim to focus on having clean rooms but there was mild in the bathroom and cracks in the ceilings, dirt in the corners. There was no air conditioning and no fan to keep air moving so the room was extremely hot. I did open a window but you're centrally located and so hearing loud people late at night was the cost to try to cool the room at all. There was no notice that they were going to be under renovations so between 7&8 am you heard banging from them. There was a drip I thought was coming from outside but was actually inside the walls and it was constantly dripping and was distracting.

Self

4/10

Poor

28 Apr 2026

Julie

This hotel is undergoing an extensive renovation and as such most of the hotel is inaccessible the front door comes directly into a desk and lifts that’s it. The rooms are tiny and very noisy with street sounds outside.
I booked 2 rooms and at no point was I told that the hotel was under construction and there was no restaurant or bar, so I feel very let down that we weren’t forewarned of the experience we would get.

Business

8/10

Excellent

27 Apr 2026

Per-Erik

Everyting was good.

Self

8/10

Excellent

27 Apr 2026

Ray

Friendly reception guy at check in. Paid for a \"Privilege\" room, didn't get one. Guy at check out said it had been a \"free upgrade\" which made no sense as I was allocated a lower category of room than the one I booked. Hotel is being upgraded, so building work in the reception area.

Self

8/10

Excellent

26 Apr 2026

Yvonne

Breakfast was really good. Room bit tired looking and so was hallways etc could do with freshen up

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Jeff

Close to lots of shopping and restaurants. It's a 9 minute walk to catch the smallest subway line in Europe that covers the West end pretty well. It's a 4 minute walk to the hop on hop off bus stop. The staff was so courteous and helpful. I'd skip the breakfast in the restaurant and find some local fare.

Partner

10/10

Exceptional

24 Apr 2026

Alan

Clean, warm and in centre of town, good location

Friends_and_family Friends

8/10

Excellent

21 Apr 2026

Jane

Rooms didn't have air conditioning,hot. Beds comfortable.Staff helpful.We were happy our bags could be left until check in. Very nice visit.

Friends

4/10

Poor

20 Apr 2026

Tracey

The room was nice and clean, but the robes and slippers supplied were very rough on the skin. There was no iron/ironing board. The water was switched off in the afternoon and was still off the next day, so you could not shower or bathe, fill the kettle, or use the sink. We had to pay for bottles of water. The staff were apologetic and friendly enough.

2/10

Poor

16 Apr 2026

James

I booked 4 rooms for 4 individuals and each of them have given me pretty much the same feedback. The bedrooms are in a terrible state, mould on walls was even mentioned. The photos on Hotels.com are not an accurate representation of the living accomodation in this hotel, not even in the slightest. I am terribly upset that I booked them into this hotel and their experience was so bad. I would not recommend. ZERO stars

Business

4/10

Poor

16 Apr 2026

joan

Recieved a free drink when checked in. Not a lot of choice.
Did not have breakfast.
The room was like a box, no air con, it was so hot and the window only opened a little bit,but it was too noisey when opened. Our view was a brick wall.
Shower was over the bath which could be updated.
Staff were very approachable and welcoming.
The hotel was very central to all amenities, just a short walk from the train station.
Not worth the money we paid.

Friends_and_family Family

4/10

Poor

12 Apr 2026

Mhairi

The staff were great, very helpful and polite, but the whole experience was let down badly, by the constant loud slamming of heavy doors throughout the corridor. These doors are not soft closing, at all. Made it impossible to get to sleep (even at 1 am) or relax throughout the day (the noise was SO loud it shook the walls of the room).
Very disappointed.

Business Family

6/10

Pleasant

10 Apr 2026

Romano

Basic hotel for what’s available in Glasgow. Average in terms of cleanliness with tiny rooms looking onto a closed building site. Did the job but felt cramped.

Partner

8/10

Excellent

09 Apr 2026

Robert

Decent hotel in a very central location.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Luc

No air conditioning in the room or a refrigerator, but otherwise a very pleasant stay in a very well located hotel.

Friends_and_family Friends

8/10

Excellent

06 Apr 2026

Jo

Quiet room. Carpark available. Staff friendly and helpful.

Partner

10/10

Exceptional

06 Apr 2026

Allan

Staff were very courteous.

Self

10/10

Exceptional

30 Mar 2026

Rajendrao

Had two night stay and was absolutely amazing! Luxury hotels greats staff, when i check out with Matthew he was helpful and professional.

Breakfast amazing, a variety of cooking and continental lot of fruits, everything perfect.

Friends_and_family Friends

10/10

Exceptional

27 Mar 2026

Danny

Excellent choice for breakfast would certainly recommend.

Partner

8/10

Excellent

23 Mar 2026

Lee

Centrally situated for pubs restaurant's theatres etc would stay again, breakfast was good and staff friendly and helpful. Room was good and bed was comfy

Partner

10/10

Exceptional

23 Mar 2026

Cecil

The staff are amazing. I had the misfortune of having an autistic meltdown when my phone went crazy on my visit. I was so embarrassed. It’s been years since I had a meltdown. The staff were calm, kind and helpful and I was very grateful. A meltdown for me is like a sense of hopelessness where I want to cry or run away. My phone kept letting of a siren and kept calling the police over and over and talking in a horrible annoying voice and the screen would not respond to any input. The two Asian staff were incredible. The red-headed lady was lovely too. I didn’t wear my reading glasses so I couldn’t read their names. The team went above and beyond to try and help and I am very grateful.

Self

10/10

Exceptional

16 Mar 2026

John

Very good breakfast. Bed was very comfortable.

Self

8/10

Excellent

14 Mar 2026

Lynne

Very handy for city centre

Friends_and_family Friends

8/10

Excellent

14 Mar 2026

Iain

Breakfast good

8/10

Excellent

25 Feb 2026

Irene

Clean, good central location,

8/10

Excellent

23 Feb 2026

Robert

Clean room and nice breakfast

Partner

10/10

Exceptional

22 Feb 2026

Michelle

Clean spacious all that you need, good location

Partner

10/10

Exceptional

19 Feb 2026

Marian

The room was very comfortable. Everything we needed for our overnight. Staff were friendly and efficient.
Good choice for breakfast.

Partner

6/10

Pleasant

18 Feb 2026

Diane

Room was in need of updating, chips out of furniture, bed was off centre to side tables (no idea why) duvet cover had a rip in it, shower needed instructions as taps were still flowing when shower was on, no conditoner as advertised. Overall I was not impressed with the room.
I was not told there was a buzzer to get into the hotel after hours, if it wasn't for another guest letting me in, I would have been outside freezing.

Self

10/10

Exceptional

18 Feb 2026

Kevin

Good tidy and clean room with helpful staff

Partner

8/10

Excellent

18 Feb 2026

Kim

Room was tired looking, not very big, but the beds, quilts, pillows, etc and shower were good so thats the main thing.
Breakfast was really good

Partner

10/10

Exceptional

12 Feb 2026

Robert

Very friendly staff and lovely central location. Rooms clean and a large bed made our stay great.

Partner

10/10

Exceptional

08 Feb 2026

David

Staff where really helpful, room was very basic but had everything we needed for the night

4/10

Poor

08 Feb 2026

Chris

Staff helpful, did not sleep very well due to poor window insulation and outside road noise/music. Walls in room thin and could hear people in corridors.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

kajal

Joy and Shoba were amazing! At the reception Joy was very welcoming and made sure we were well looked after. The rooms were clean and all the towels were clean. The location is great and perfect because it is right in the city centre! Great if you are taking the train in.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Robert

Check in staff amazing and so helpful, room clean and a great central location

Friends_and_family Friends

6/10

Pleasant

07 Feb 2026

Emma

Room was okay, and fine for what I needed it for, but in need of a face lift.

6/10

Pleasant

07 Feb 2026

Neil

The staff were nice but the room was small, dated, poorly heated and to be honest if this was the upgraded room I would hate to see what the standard room is like

Self

2/10

Poor

05 Feb 2026

Gavin

Booked to stay here but on the day of arrival was called by the hotel and told I’d been moved to the Ibis around the corner. Wasn’t offered an explanation or a reduced rate. (Cost £90 to book a room in the Mercure for this date, booking at the Ibis on the same day was £70).
I would not recommend booking here.

10/10

Exceptional

04 Feb 2026

Darren

Excellent staff. Excellent location. Could not recommend it enough

2/10

Poor

02 Feb 2026

Conrad

Didnt get to stay as they had oversold the rooms at the Mercure, a practise that I thought was outdated. We were advised (two rooms) by phone is the afternoon that they had booked us into the Ibis Styles, whcih they also own. We had to accept as at short notice we couldn't risk not having a room.
Booked a Classic Double and was given a stadard Twin (2 single beds) in the Ibis. When I checked on arrival there was a price difference of circa. £20 i.e. the Ibis was lower is cost and complained requesting the difference was refunded and they claimed that they had paid more, despite me showing proof that the rate I had on Hotels.com was £20 lower.
Believe this is a scam to fill up their other lower cost hotels - would never stay again with any hotels in the group.

Business

8/10

Excellent

24 Jan 2026

David

Room was spotless, small but nice enough, shower was decent. Staff at reception/bar were nice.

Partner

8/10

Excellent

20 Jan 2026

Gary

The rooms were clean. The reason it wasn't a 5 star is because the building was cold and it felt as if the air conditioning was on.
I also thought the male staff were not as friendly as the female members of ataff

6/10

Pleasant

17 Jan 2026

Frances

we stayed in the Mercure last night and upgraded our room to a Privileged one, thus gave you housecoats and slippers.

The room was ok but very dated, radiator in room but a cold draft circulating the room.
Shower was cold and couldn’t get it to heat up,
Therefore sink tap warm dangerously hot !!!

We didn’t eat there as we had plans, staff lovely and allowed us to leave our case in our room earlier

Partner

10/10

Exceptional

10 Jan 2026

Brian

Great location helpful staff

10/10

Exceptional

04 Jan 2026

Christopher

Booked at very late notice and was in the room minutes are arrival from the airport. Friendly, efficient staff. Clean, warm room.

Leisure Self

6/10

Pleasant

03 Jan 2026

Aubrey

Overall our stay was ok. Room was okay a little
Small and dated but clean. The pillows were lumpy and uncomfortable.

10/10

Exceptional

30 Dec 2025

James

The staff especially mathew, who looked after us very well , the breakfast was excellent, the room very clean , will definitely be back .

Leisure Friends

10/10

Exceptional

26 Dec 2025

Barry

Clean room , Rohan on reception was exceptional.

Partner

10/10

Exceptional

15 Dec 2025

Iain

Staff at reception were excellent.. especially Joy

Partner

6/10

Pleasant

10 Dec 2025

Kate

The front desk staff was fabulous. Very welcoming and helpful. But even though we got there early our room wasn’t ready until an hour after check in. We’d not slept so that was very frustrating. Also, if you need an electrical outlet near the head of your bed you are out of luck. Had to sleep with my head at the foot of the bed in order to use my cpap machine. Also no way to regulate the heat in The room. It was far too hot.

Leisure Friends

10/10

Exceptional

10 Dec 2025

Ashley

Great staff! Easy accommodations!

10/10

Exceptional

09 Dec 2025

Agnes

Everything was perfect

Friends_and_family Friends

10/10

Exceptional

08 Dec 2025

Gillian

Yes, would have liked a fridge in room and an extra chair

Friends_and_family Friends

6/10

Pleasant

07 Dec 2025

Stuart

Check in was awful.

Huge queue, plenty of up selling chat taking up more time. However I was offered a complimentary drink for my poor check in

Rooms are dated but comfortable

Wouldn’t rush back

Business

10/10

Exceptional

07 Dec 2025

Janette

Room very clean and all staff we met were lovely and helpful.

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Julie

Able to check in on arrival at 1.30. Stayed in a privilege room. Well presented, the wee extras made it a bit special, including the coffee machine. Huge bed, quiet room. Spotlessly clean. Enjoyed a bath, don’t have one at home, with lovely complimentary toiletries. Didn’t have breakfast. Only stayed one night. Cheery and helpful staff, including the cleaning staff who obviously work hard. Third time staying here, perfect city centre location… definitely returning and highly recomend.

Partner

8/10

Excellent

30 Nov 2025

Bronwyn

My daughter said the bed was so comfortable! The staff were so catering, catered to my needs bringing up a tooth brush to our room, as I forgot mine. And plaster with wipes for my daughter as she has blisters on her feet. Thank you to the wonderful staff, really appreciate every one of you for looking after us.

Leisure Family

6/10

Pleasant

22 Nov 2025

Danielle

Room was very small. Bathroom was dated but clean overall. Breakfast was good and morning staff where pleasant and happy. Great location

Leisure Partner

8/10

Excellent

22 Nov 2025

Anne

The hotel generally is a little tired as experienced by other travellers but the room was clean and the bedlinen and towels spotless

10/10

Exceptional

21 Nov 2025

Harry

Loved this place. Friendly staff. In the heart of Ptown.

Leisure Family

10/10

Exceptional

21 Nov 2025

philip

Lovely hotel, nice rooms and great staff.

8/10

Excellent

17 Nov 2025

Alan

Handy location, pleasant staff, good value. Spiceworld!

Self

10/10

Exceptional

02 Nov 2025

Fi El

Ellie at reception was outstanding, great local knowledge, helpful quick and friendly

Partner

10/10

Exceptional

31 Oct 2025

Samuel

I was completely satisfied with everything in the hotel.

Leisure Family

8/10

Excellent

22 Oct 2025

Patrick

It was OK.

Partner

10/10

Exceptional

21 Oct 2025

Julia

Good friendly service. Rooms were clean and well supplied. Great location in Merchant City near Museum and George Square. Easily walkable and public transport. Nice breakfast with a wide variety including vegetarian. While rooms were clean and comfortable they do need some TLC they look a little worn.

Leisure Self

10/10

Exceptional

21 Oct 2025

Karen

Walk to town centre. Easy parking, Clean rooms & comfortable bed. Value for money

Leisure Partner

4/10

Poor

19 Oct 2025

Nicholas

My room was disgusting. As soon as I opened the door, there was a foul smell overpowering the room and when I used the shower there was a terrible smell of urine. I reported this to reception however it didn’t seem like they bothered too much

8/10

Excellent

13 Oct 2025

Laura

Basic but nice and well located.

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Caitlin

Very central near to shops, staff very obliging. Only downside is you hear noise of people on the street, especially worse at weekend.

Partner

10/10

Exceptional

12 Oct 2025

Steven

Room was warm.
Couldnt find the temperature gauge

Partner

8/10

Excellent

11 Oct 2025

Jean

Nice hotel in a great location. Unfortunately did not stock my preferred drink so did not use the bar!

Partner

10/10

Exceptional

05 Oct 2025

Kerry

Lovely hotel, friendly staff and our room was compact but clean and had great facilities. Highly recommend stay here. Super comfy beds. Only one thing I would say would be that AC would be a nice have but didn’t spoil our stay not having it. Will definitely stay again.

Friends_and_family Family

8/10

Excellent

04 Oct 2025

Thomas

Convenient City Centre stay

Very handy in the city centre and close to all attractions and restaurants

10/10

Exceptional

24 Sep 2025

Zena

Walkable

Partner

8/10

Excellent

21 Sep 2025

Nicole

Location is great

Location and parking is great. We had a twin room which was very crammed, struggled to get round the bed as the desk is in the way.

Pillows desperately need replaced, it felt like I was sleeping on a brick sadly.

Rooms could be done with an upgrade, a lot of decor looking poor and bathrooms are aging.

Will stay again for location

Friends_and_family Friends

8/10

Excellent

20 Sep 2025

Sonja

Close to Queen Street train station and within walking distance to Buchanan street for the subway station and lots of dining options. Rooms and bathrooms are a bit small but clean and nice enough. The breakfast was lovely but the 5 stars go to the staff…especially Matthew and Joy who had a wonderful smile even though the front desk was very busy.

Leisure Partner

8/10

Excellent

20 Sep 2025

Rachael

A very pleasant one night stay, right in the centre! Affordable, would stay again.

Leisure Partner

6/10

Pleasant

19 Sep 2025

Lora

Old rundown, not very clean or comfortable

Partner

10/10

Exceptional

13 Sep 2025

Neelika

Mercure Glasgow is well positioned to see the city and the sites.
The staff offer excellent customer service and the facilities of cafe/restaurant/bar all on site which was very helpful.
Our room was quiet, with good shower, and a comfy king bed.
We used the look sundry service, which we found to be a great service, and price was reasonable.
All in all, we found the hotel to be of a very good standard.

Leisure Partner

10/10

Exceptional

11 Sep 2025

Paul

Breakfast is very hectic an excellent range but only when available !. So when I went for the hot choice there was no sausages, no bacon, no egg, no grilled tomatoes, no potato scone, no mushrooms. The bacon and sausage turned up within 5 minutes, then the mushroom 7 mins, A waiter or staff member noticed after 10 minutes and offered to bring some egg to our table when ready. He did do that as for the other items we just left it and had some toast instead. Apart from that issue the hotel and staff Are Excellent.

Leisure Family

10/10

Exceptional

09 Sep 2025

Gary

Friendly staff

Leisure Family