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Buffet Breakfast
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6.6/10Good468 Reviews
Cleanliness7.4/10 7.4
Service7.4/10 7.4
Comfort6.6/10 6.6
Condition6.4/10 6.4
Location8.8/10 8.8
Neighborhood7.8/10 7.8
Value5.0/10 5.0
Amenities6.6/10 6.6
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Merchant City Inn
This hotel lies on a quiet street just off the main road, in the heart of the Merchant City, where the tobacco lords built their magnificent Palladian mansions. The pleasant and interesting area offers plenty of trendy café-bars for some light refreshment.
With the hotel being amongst the bustling business area of Glasgow it makes a prefect base for the business traveller as well as the leisure traveller with the main train station and public transport only a short walk away. In addition, Glasgow airport is seven miles from the hotel.
Built in 1850, this historical hotel offers a pleasant atmosphere where guests can unwind and relax after a long day. It has been carefully restored: the breakfast room includes pine beams, matching tables and stone floorings, which emphasise the stonework.
There are 40 welcoming, individually styled bedrooms with polished floor boards and all equipped with an en suite bathroom, hairdryer, a TV, iron and board, a work desk, a direct dial telephone, tea and coffee making facilities and room service. Guests may select their breakfast from an ample buffet.
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With a stay at Merchant City Inn, you'll be centrally located in Glasgow, steps from Merchant City and 3 minutes by foot from Buchanan Street. This hotel is 0.2 mi (0.3 km) from George Square and 2 mi (3.1 km) from OVO Hydro.
Stay in one of 40 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Laundry
Smoking areas
Check-in and check-out
Check-in from
1:30 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No elevators
No alcohol served onsite
No alcohol allowed onsite
Professional property host/manager
Pets not allowed
Important information
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You need to know
- Alcohol is not served or permitted at this property.
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Special Instructions
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
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Minimal age
18
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Optional fees
- Self parking fee: GBP 24.00 per day
- Nearby parking fee: GBP 24.00 per day (200 ft away)
- Late check-out fee: GBP 25 (subject to availability)
- Credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Hindi
English
Polish
Nearby attractions
Merchant City
0.1 km / 0.1 mi
Italian Centre
0.2 km / 0.1 mi
St. Enoch Centre
0.2 km / 0.1 mi
Princes Square
0.3 km / 0.2 mi
Buchanan Street
0.3 km / 0.2 mi
Gallery of Modern Art
0.3 km / 0.2 mi
Duke of Wellington Statue
0.3 km / 0.2 mi
City Chambers
0.3 km / 0.2 mi
George Square
0.3 km / 0.2 mi
Argyll Arcade
0.3 km / 0.2 mi
University of Strathclyde
0.4 km / 0.2 mi
The Lighthouse
0.5 km / 0.3 mi
Buchanan Galleries
0.6 km / 0.4 mi
Glasgow High Court
0.7 km / 0.4 mi
Sauchiehall Street
0.8 km / 0.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 33
- Number of floors (main building): 3
- Number of floors (annexe): 3
- Single rooms: 7
- Double rooms: 26
- hotel
- MasterCard
- Visa
- Maestro
- Visa Electrón
- Car parkExtra charge
- 24-hour reception
Show 8 more facilities & services
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- 24-hour securityExtra charge
- Towels and bed linenExtra charge
- Smoking areaExtra charge
- LGTBIQ friendly
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Merchant City Inn
100
reviews shown
Alan
The property was ok staff helpful but noisy due to nightclubs being across the road.
Steve
Clean, reasonable, basic accommodation
Clean basic accommodation. Triple and twin rooms were ideal for a lads weekend where all you’re bothered about is a clean bed and a shower. Only thing that wasn’t clear beforehand was the requirement for a security deposit (possibly because we were a group of lads clearly out on a weekend on the sesh) - not an issue but should have been made clear when booking
Verified traveler
Great location
Great location. Within waking distance of lots of restaurants, shops, bars, train stations and buses. Bit noisy at night but thats because it is so close to the night life. Rooms were warm as it was a heat wave when we visited and no fan or air-con but we enjoyed our stay dispite this. Staff are really friendly and helpful. I would stay here again
MITZI
Good location, clean, good wifi, quiet, great place to stay in Glasgow! Let us leave our luggage before check-in. Water heater in room.
Alyona
I will start by saying it is a 1-star hotel. It's in a horrible condition. The ceiling of our room was all cracked and leaking during a rain storm. We got moved to another room, but it was equally delapidated. The bathroom mirror shelf was broken, cold water faucet was giving only the thinest, unusable flow of water, the towel rack was broken or turned off, the radiator was disgusting and rusty. I can't describe how inadequate the beds were - virtually no matress and the pillows you only imagine in middle ages. The worst was the manager who barged into our room in the morning wgen we were still asleep.to confront us about negative check-in comments we left on Expedia.
Ellen
The property is well managed and convenient to the Queen street rail station. Lots of food options as well.
Margaret
One night stay
Hotel was very clean and staff very friendly.
Yvonne
Rude unhelpful staff. Didnt sleep a wink due to noise until 4.30am from club next door. Actually left after one night instead of two and lost money then booked another hotel.
Scott
All good. Perfect for a family visit. Will use again.
Simion
I'm surprised its no fredge in the room.
Julie
Expectations met
Its a very nice hotel. Thr room was a bit too warm for me but it was a simple and comfortable room. No real problems. I love the architecture. I would stay there again.
James
The reception was pleasant and professional, the room was spotless and everything worked; on the other hand, the doors and the corridors felt shabby and the room was very noisy from the local disco.
Thomas
Great for night out in Glasgow!
Clean but somewhat dated room. Ideal for just night sleep after night out. Central location for nightlife. Comfortable sleep despite hearing noise of nightclub across the road.
john
Did not receive email about discounted parking fees until we had checked out no good to us then
Mairi Ann
Very basic but dark room
We arrived at hotel, very close to shopping which was good, But was right next to a noisy nightclub, room was okay a bit dark lighting wasn’t great when your trying to put make up on, bathroom mirror light did not work, didn’t go for breakfast, as not sure what to expect, with the room we had, it’s a basic place to stay if your on a tight budget, i stayed for 3 nights with my hubby and daughter, we had same towels, that was given when we arrived until we left, no staff would enter the room until we handed keys back which was good. As no one would be able to snoop in your personal belongings. I won’t be returning as the noisy night club, and very basic kind of dark room we had has put me and my husband off. Room in general was clean,
Verified traveler
Nice Stay
Really nice place. Good atmosphere and characterful property.
David-James
Comfortable
Comfortable and central hotel, looks lovely from outside and the magical spiral staircase looks like a castle. However the stay started off disappointing when upon checking in I enquired about timings and location for breakfast, and was told there was none, despite it being advertised and included in the room price. The room was basic and comfortable but very dated and dust everywhere.
Dean
More like a hostel
The room looked more like a hostel than a hotel. We chose it because it offered breakfast & we had a busy schedule so would have saved us looking round for a place to eat. When we asked about the breakfast time we were informed they aren’t offering breakfast due to covid.
The hallway stank of cigarette smoke the window sills had cigarette ends on them.
The whole place was disgusting. It ruined our stay.
The hallway stank of cigarette smoke the window sills had cigarette ends on them.
The whole place was disgusting. It ruined our stay.
Tracy
Hotel was clean and tidy but not good for disabili
Trip was good except for being on 3rd floor no lift and a spiral staircase but i managed slowly as have arthritis then or return from dinner i enquired where did qe go for breakfast to be told no breakfast because off covid When i booked it stated breakfast included dont mind for myself but daughter had to wait until we had packed everything and where leaving to get breakfast
Joanne
Not recommend
The room was ok , the staff were quite ignorant, didn't like having to give a £50 deposit and my bank details again,as it had already been paid, especially not getting told ,until wee got there, breakfast was a roll n egg, sounds great,but it was freezing,I mean it had been kept in a fridge
Derek
Was staying there for 3 days and the room wasn’t serviced once
Selim
Overall this \"inn\" if you can call it that was very unprofessional, staff and especially owners were very unhelpful, and in general I feel scammed. I would not recommend giving money to this establishment.
Verified traveler
in the center of Glasgow- near the train station which is nice
ALLAN
Okay but we were 4 floors up a spiral staircase with luggage and we are not young.
Stian
Bad review !
Staff were rude and contradicted themselves when trying to con us for £25 as we were 6 minutes late checking out. Ended up bartering with us and we settled for £10 which no doubt went straight in his back pocket
Verified traveler
All Policies Re Hotel Guests Are Not Disclosed
The hotel should be required to list ALL policies in the designated “policies” section of Hotels.com. Upon arrival, I was told that only hotel guests are able to enter their private room. This is a private hotel, not a shared accommodation (ie hostel). My adult daughter met me in Glasgow and I was looking forward to spending time with her in the comfort and privacy of my room. [She was staying elsewhere with friends.]
I was not impressed with the manager’s “Jay” guest service and/or retention skills.
Otherwise great location and the rooms are clean. There is street noise at night, but it did not bother me.
I was not impressed with the manager’s “Jay” guest service and/or retention skills.
Otherwise great location and the rooms are clean. There is street noise at night, but it did not bother me.
Esther
AVOID!!
Charging for a cooked breakfast £3 when breakfast is included per person is just ridiculous. No lift, to access 3rd floor room on a steep spiral staircase with luggage was really difficult. The rooms need a updating, mouldy and very tiny shower cubicle. Curtains very dirty.....Too overpriced!! Will not recommend!....
Ronnie
City Living
Nice little hotel in a old style building in the Heart of Glasgow.
Very handy for shopping and transport.
Very handy for shopping and transport.
Ian
Front desk during the day are very nice however the night shift is not very helpful. Also beware, it is extremely loud during the night. Bring ear plugs!
Stuart
Stupendous!!
Verified traveler
For the price and location this was a pretty decent hotel. The staff was friendly but the breakfast options were quite lackluster. However over all, as I stated before, for the price and location it worked well.
abby
Can't remember the lovely young man who was there checking us in and doing the evening shift. What a delightful asset he is to your business. Full of fun and positive energy.
Danilo
A hostel not a hotel.
It is a hostel, a basic hostel, not a 3 star hotel.
Verified traveler
Right in Merchant City, clean and we’ll presented.
Stacy-
All was nice and would stay again looked nice and clean
Verified traveler
The hotel is in an excellent location right in the centre of town.
Gord R.
merchant city inn
We only stayed one night and the location was ideal for us because it is very close to Queen Street Station.
The room was clean but the building was fairly noisy in that we could hear the people above us very clearly even when speaking at what sounded like very low volume. Fine place to stay if you're in and out for a night.
The room was clean but the building was fairly noisy in that we could hear the people above us very clearly even when speaking at what sounded like very low volume. Fine place to stay if you're in and out for a night.
richard
Cool old building in a central location. The rooms were clean but a bit on the small side.
The downside is it gets quite noise from the local pubs until 1-2am so little chance of getting sleep before then unless you have very good ear plugs....not great if you have an early start!
The downside is it gets quite noise from the local pubs until 1-2am so little chance of getting sleep before then unless you have very good ear plugs....not great if you have an early start!
Denise
Great central location.
Clean and comfortable room. Staff were very friendly and helpful. Great central location. Not suitable for people with mobility issues as it is an old building with lots of stairs, some of them are spiral stairs.
Verified traveler
The steep stairs to the 3rd floor. Pillows too firm.
Verified traveler
Clean, neat, efficient, and well situated. Super quiet street in the very heart of the city. Could not ask for better value. Excellent.
Verified traveler
Property was clean and the staff was very friendly.
Verified traveler
It was located right in the middle of the city. Room was very clean and large.
Verified traveler
We were very pleasantly surprised with our stay, as it was amazingly excellent value for money with continental breakfast. The full English breakfast for £3 extra was very well cooked , but looked a little crowded on a smallish plate.....perhaps a little larger plate could be used.
JAMIE
Friendly staff
Very clean. Staff friendly. Good continental breakfast with option to upgrade to full Scottish breakfast for only 3£. Pillows very uncomfortable but otherwise a very nice place to stay.
Verified traveler
Central and handy but dark alleyway. Car parking a big problem
Verified traveler
Right in the heart of the merchant quarters, so a walking distance to great shopping, great dining and great sights.
Kevin
Handy clean hotel. Wish it had a lift though !!
Verified traveler
Good budget hotel very central I would use again.We were in town for a concert and this worked out fine for us.
Barnabus
Fabulous
Great location. Great breakfast. Great service
Martin
Hidden gem
Clean hotel, comfortable bed, helpful staff, ticked all the right boxes for me. Great central location and hidden away off the main roads so really quiet. Wouldn't hesitate to stay again or recommend.
Jacqueline
Adequate for a One-Night Stay
My single room was very small but adequate for a one-night stay. It was cold when I first arrived, and didn't heat up much - was glad I took my hot water bottle with me. The noise from outside was irritating throughout the course of the night, but being in the centre of Glasgow I suppose that was unavoidable. There was no view from my window - it was blocked by a big bolted wooden door.
Verified traveler
Bit run down. No toilet downstairs. Had to hand in room key when out of hotel. On return at 9pm had to wait 10 mins as no one manning reception. Reception area locked. Only realised on arrival that there is an extra cost for cooked breakfast.
Verified traveler
nice hotel in the old castle. hotel looks old and breakfast is very old school
Martin
Had good stay here, room was comfortable and large enough. Staff were friendly. Hotel location is excellent in the city centre. Slightly disappointing that there was an extra charge for breakfast, despite Expedia confirming Breakfast buffet included, this was only for cold continetal items. Hot food was extra. Neither hotel reception or Expedia explained that clearly. Didn't put me off, and would stay here again.
ian
Very noisey outside until the wee morning and internet didn’t work during stay,room clean and comfort,staff very nice
HUGH
Comfortable and basic - drunk male receptionist
Overall it was a good stay. Had a strange interaction with a drunk receptionist as written below. No elevator. Decent location near the shopping district and bars/restaurants (many gay bars). They offered free continental breakfast and a hot breakfast for £3.00. We ate out every morning so cannot comment on the breakfast quality.
Room was clean and basic. Beds were comfortable. Limited amenities - TV, hair dryer, kettle, single closet... no dressers for clothing. Was as to our expectation.
Check in was pleasant and easy. Most of the receptionists were kind. You must hand in and collect your room key upon exit/entry. Around midnight on our last night we went in to collect our key and the one and only receptionist was noticeably drunk. He had trouble standing from the couch, had me collect my own key from behind the counter without checking ID, and said some brash/inappropriate comments to my wife. It made us feel a bit uncomfortable as he was in charge of the Inn's security. We reported it to the police and the two at reception in the morning who took it seriously. It left a sour taste in our mouth.
Room was clean and basic. Beds were comfortable. Limited amenities - TV, hair dryer, kettle, single closet... no dressers for clothing. Was as to our expectation.
Check in was pleasant and easy. Most of the receptionists were kind. You must hand in and collect your room key upon exit/entry. Around midnight on our last night we went in to collect our key and the one and only receptionist was noticeably drunk. He had trouble standing from the couch, had me collect my own key from behind the counter without checking ID, and said some brash/inappropriate comments to my wife. It made us feel a bit uncomfortable as he was in charge of the Inn's security. We reported it to the police and the two at reception in the morning who took it seriously. It left a sour taste in our mouth.
Verified traveler
fine if your on a budget
Just what we wanted for our one night stay, but would not recommend as a tourist stop. no wifi in room.
Ruth
For the price the hotel was grand for being out and about in the city. Was disappointing that it didn’t have a bar or lounge area to sit and relax in especially when we had children with us. But beds were clean and there was warm water for us all to shower with so all was good
Verified traveler
Excellent location, perfect for a short stay. Good breakfast.
Brian
Convenient
Good location. Walking distance to shops & cathedral
Lynne
Dissapointed
Hotel room had no window, it was dark and depressing. In the evening was really noisy late into the night with bars/clubs leaving. Single bed in room wasn’t that comfortable and lack of pillows did not help.
Verified traveler
Must do better for the price
For the price paid, no inclusive cooked breakfast was very stingy and leaving bags in the reception area without tags or proof of identity to pick up was not secure and they had no option for early check in.
Verified traveler
Perfect for my needs.
Hotel was ideal for what I required for a place to stay after a day at Ayr races.
The staff were very helpful and allowed me to change into my suit the morning of the races and before the check in time.
The breakfast room and what was served was really good for both the continental and cooked options.
My only small gripe is that the price for a single person double room including breakfast only dropped by £1 from the same room with two people. Also on the back of this when checking in a form is to be signed to say no one else can stay in the room if required which seems pedantic and cheeky in the grand scheme of things for the price difference. So in hindsight just take the double room for less hassle and no comeback.
The staff were very helpful and allowed me to change into my suit the morning of the races and before the check in time.
The breakfast room and what was served was really good for both the continental and cooked options.
My only small gripe is that the price for a single person double room including breakfast only dropped by £1 from the same room with two people. Also on the back of this when checking in a form is to be signed to say no one else can stay in the room if required which seems pedantic and cheeky in the grand scheme of things for the price difference. So in hindsight just take the double room for less hassle and no comeback.
Verified traveler
Very good location to transportation and shopping. The location though is in a area of seemingly seedy night life with loud hollering, drunkenness,etc. in the streets late into the night interrupting our sleep etc. The breakfast was good and the staff was friendly and helpful overall. The room bathroom needs a thorough tile cleaning. The spiral staircase between floors needs new carpet and tile cleaning .
Verified traveler
Did not realize there was no elevator when making reservations at a hotel with 4 stories or 5 stories if you count the breakfast room to the rooms numbered 4xx. I had a room on the 4th floor
RollingStone
Disappointing, especially the lack ofwelcome
My room was several floors up a wide spiral stone staircase. No lift that I could see. Basic but OK. The bed was fine (other than having a hard wooden edge round it that caught you when you got out of bed). The window was half open (outer window of two) and the lace curtain billowing out but it was firmly stuck open. I didn't ask for help because I had checked in very late and, as a single woman, didn't want to ask the night porter up to my room. I reported it the next morning to the guy on reception and he just shrugged. He said he'd heard it before. I said \"Aren't you bothered?\" and he said he was just going off duty and to speak to the next guy, which I did. Marginally more interested. Breakfast was in a basement with no windows. No welcome when I got there so I hung around. Eventually the ladies behind the cooked station told me to sit down. No signs explaining what was what (e.g. which was hot water). Underwhelming breakfast and very loud clattering from the kitchen all the time. I wasn't expecting luxury but it was the staff attitude that depressed me. It costs nothing to be smiling and welcoming!
Gillian
Great Central Hotel
The room was clean, fresh and up to date. There were no frills and you had to be fit to do the stairs with luggage but for one night was perfect, Staff were personable and efficient.
Peter
Basic, but absolutely fine for an overnight stay.
No complaints. Close to centre of the city. Walking distance of shops, restaurants, train and bus stations.
Kathleen
One Day in Glasgow!
Hotel accommodation was perfect location for exploring Glasgow.
Mark
Ambience Free
I was staying in Glsgow after seeing B&S v RSNO (it was a draw). The Merchant City Inn is close to the concert hall at a reasonable price. However my small single room was in the first floor with a boarded up doorway for a view. The hotel was looking in need of an upgrade and had no ambience. Breakfast was a traditional buffet with a cooked breakfast extra. I would not recommend this hotel.
Alfred
Location and friendly staff, and value for money.
Though breakfast service closed too early. Great to have experienced our 2 nights with the staff.
Though breakfast service closed too early. Great to have experienced our 2 nights with the staff.
Thomas
Conveinient central position
One night only, good central position close to main railway stations and bus station.
no wifi in my room, had to sit out in the large reception area to use my ipad.
no wifi in my room, had to sit out in the large reception area to use my ipad.
jgmac
Great location. We had the 4th floor so it was quite the walk up with the suitcases! There was a complimentary continental breakfast but when we arrived everything was picked over and being put away 45 minutes before it ended. Other than that, comfortable rooms and very pleasant staff.
Rita
VERY DISAPPOINTED
Not understanding at all... Had to cancel the trip since my travel companion had to head to the hospital for Chemo treatment. They would not offer a waiver for the trip or let us reschedule.
Gordon
Good location, below average accommodation
Great location in centre of Glasgow. Room much smaller than pictures on website. Shower head falling off wall. Silicone sealer around shower tray black with mould. Shelf above sink falling off wall. Wooden floor in room had not been wet cleaned - dirty. Continental breakfast adequate but quality of content was poor - cheap products. Price of room was increased due to European championships taking place. Two weeks later and room prices were 60% cheaper!
Gillian
Good location
Great location. Staff were friendly, but the rooms are terrible. Grungy and dated, the locks on the doors wouldn’t keep anyone out.
carol
Not great.
Definitely not great. When down at breakfast I asked where the nearest toilet was and was told the one on that floor was getting used by the staff changing. Not happy as I had then to go upstairs to my room. I didn't think the breakfast was up to much as the fruit was actually tinned fruit. No thank you. ALSO having only one pillow each and thinking in the cupboard was a duvet which in fact was pillows so why not put them on the bed. Most people sleep with 2 pillows. Our stay was ok but could have bn better. Our t.v. wasn't even in the middle of the room and it didn't swivel on the wall. ALSO no hot water in the shower in the morning. 😣😣😣
Alan
Location is good. There is no elevator/lift and we were put on the 5th floor in an adjacent building with steep, narrow stairs.
Dan
Awful lot for not a lot
The room was clean. It was really outdated. Very noisy, windows not secure. Paid a lot of money for room and would say it was exceptionally poor value for money. The place really needs renovated.
Dr. Justin
Very loud.
Extemely loud until late at night. We picked the hotel because of central location and an interesting building. It also offered a family room with another bed for our daughter. The room was small but adequate.
What made our stay terrible, was the extremely loud noise from the surrounding area. There was loud music late into the night, making sleeping impossible. This was on a weeknight.
I would never stay here again. Very thankful I only booked one night.
What made our stay terrible, was the extremely loud noise from the surrounding area. There was loud music late into the night, making sleeping impossible. This was on a weeknight.
I would never stay here again. Very thankful I only booked one night.
Verified traveler
Good location, Small rooms. Dark breakfast room. Clean and nice staff
Verified traveler
Very good hotel in city centre, close to railway stations, very friendly staff and we had a lovely spacious room. It would have been an excellent overall stay but for the continental breakfast which was rather basic (not a fan of processed sliced cheese), but as we were in a rush to catch a train it didn't matter that much.
Gloria
Website description of \"on site parking\" is false advertisement. When I questioned front desk staff where parking is on arrival, the young man gave an attitude telling me there's no parking at the hotel. As I further questioned where parking is available, he inpatiently said it is \"behind the hotel\". Took awhile to find, but there is a public garage two blocks away, which we can purchase discounted voucher from hotel - this is NOT on site parking! Felt more like a hostel inside of room. Beds are soft with springs digging up. That said, it is located in city center with small market right around corner. Staff at breakfast and check out was nicer than that initial young man, but his initial greeting left a bad taste, plus the false parking info was not right.
Verified traveler
A Disappointing Choice
Location was good for sites but very noisy. The breakfast was really weak, unless you paid extra. I don't expect much from a continental breakfast-but more than that. Put us in a room where the wifi was apparently unable to reach. (they have to know this is a problem) I had to sit uncomfortably in the hall all evening to get the work done I needed. I was glad to check out early.
Marie
More like a hostel than a hotel
This hotel was more like a hostel. Glasgow was busy when I booked and I paid £169 for a room with 3 single beds, which is all they had left. The room wasn't in the main building, so I had to walk outside to the very top of an annexe, that housed 6 rooms. They took a swipe of my credit card, should I cause any damage to the room or lose my key. The room itself, was already damaged. The lock on the door was loose, there were holes/dents in the wall underneath the TV. The floor to the shower room was dirty. The bed lined was thin with duvets that were didn't go over the edges of the bed. The towels were clean, but very thin. I did speak to the guy on reception, but he had no other rooms to offer me. I felt so unsafe, as a single woman, I pushed the bedside table up against the door when I went to bed. I would NEVER stay here again and will now be mindful of booking any hotel where I've not stayed before
Verified traveler
Loud, cramped, but good location
Centrally located for good access to downtown. Otherwise, not great.
Verified traveler
Excellent location, within walking distance of shops and bars.
Eileen
Backpackers dream but not at his price
Really disappointed Unable to gain access at 12.00, Luggage left in unsecure room, accessible to all. Room on top floor, no lift. Room basic with no soap in dispenser and no other toiletries Mattress really thin Windows would't stay open and no air con Shower cubicle tiny and water leaked just everywhere requiring me to use the towels to mop it up. Breakfast just incredibly basic with plastic 3 l milk containers and tinned fruit salad Any cooked items extra and signs on the walls elling uzx not to remove food items from the dining room If I was a backpacker I would have been pleased with this hotel but down to present at a national NHS meeting I was really disappointed at £99.00
marion
nice hotel and fine and central.x x x
Verified traveler
No lift. Rooms very basic. Far to hot with no way to turn heating down. Very noisy at night so could do with better windows
Verified traveler
Central
OKAY for a couple of nights. No bar. Continental breakfast meagre.
Maggie 65
Bit basic but Lovely clean room, hot shower. Good location
diana
Dodgy and unsafe
Instead of a welcome, we were greeted with a long list of \"fines\" that would be imposed, so much so, we were scared to even breathe. No proper locks on the rooms and then the threat of a £50 fine for a £3 key. Credit card details stored with full access by all staff and visible to other people in room in violation of data security laws, which I will probably report to the authorities. No fire escape from our floor which staff tried to cover up with the ridiculous rule of handing keys in when going for a meal. No assisstance with luggage because the hotel tried to cut corners and forgot to take out adequate insurance.
Atif
Unhappy
There is a 24hr reception but I had to go looking for receptionist to get in my room. I walked around the hotel for 30minlooking for the person do i could get in my room. Dissappointed as you have to leave your room key at hotel when leaving to go out.
Verified traveler
Nice hotel, friendly staff
Friendly staff, basic and clean room,/bathroom. Warm room.
Verified traveler
Good Friday
Pleasant stay, one or two improvements required...breakfast disappointing and wifi connection on 4th floor non-existent
John
Although clean and tidy. Basement room dingy. Breakfast was not up to much. Def not worth £80 a night. I checked out after 1 night. Got a room at the Argyle for £47. Much better
Verified traveler
Would return. Probably will do soon. Cheap. Cheerful. Comfortable.
George
It was a very much of a surprise,
The staff was very friendly very close to all the shops. Would you use again.
Location & surroundings
Merchant City Inn
Virginia Street, 52, Glasgow, United Kingdom
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Merchant City Inn
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