Name: Malmaison Glasgow
Address: West George Street, 278, Glasgow, G2 4LL, GB

10/10

Exceptional

21 Jul 2026

John

Great central location. Easy to walk to from both stations.

Modern well sized and maintained rooms. Fantastic bar, dinner and breakfast area.

Self

6/10

Pleasant

19 Jul 2026

Arti

.

6/10

Pleasant

18 Jul 2026

Freddie

Hotel and staff were great, just let down by not having air con which I thought would be a given!

Partner

10/10

Exceptional

10 Jul 2026

Keith

Room was clean, bed was extremely comfortable, staff were friendly.

Self

10/10

Exceptional

08 Jul 2026

Helen

We’ve stayed at various malmaison hotels in the UK. This is a particular favourite. Set in a refurbished episcopalian church. It has an ideal setting near Blythwood square. We stayed in a double standard that had all the amenities we could ask for. We had drinks at the bar and we were having dinner as part of a birthday celebration. The waiting staff were excellent the food was delicious and the ambiance was perfect. Well done ChezMal

Partner

8/10

Excellent

06 Jul 2026

George

The breakfast area could be lit better. It was difficult to read the menu without using the torch on my phone.

Partner

6/10

Pleasant

04 Jul 2026

Matthew

The carpet was dirty and appeared unhoovered and the plug in the sink disgusting

Staff excellent on checking in

Breakfast was average. The smoked salmon was over salty and came with no toast. The scrambled eggs were excellent. The two soft boiled eggs were hard.

The bathroom was very basic with no hair products.

We expected boutique but found it tired and run down.

Disappointing for the money paid

Partner

10/10

Exceptional

03 Jul 2026

Mary

Bathroom was spotless.all staff were super helpful

Partner

10/10

Exceptional

01 Jul 2026

Jan

Location great for a lot of arts and music venues.

Very nice room and comfortable bed. Lots of sockets, decent TV and great powerful shower.

One small thing that bugged me: I wish the tea/coffee-making stuff was on a tray as it was all on a shelf in the wardrobe, so everything had to be pulled out one by one.

Self

10/10

Exceptional

29 Jun 2026

Amanda

Nice rooms although very hot, no room temperature controls. Staff lovely, room service good, food and drinks good.

Partner

10/10

Exceptional

23 Jun 2026

Nicola

The room was very clean

8/10

Excellent

23 Jun 2026

Ashley

Location is a bit out of the main city centre. Room was a bit small. Bathroom was big. Walk in shower had a fixed screen. The screen could have been longer though as it was easy for water to escape and the floor was very wet after a shower. Shower head could be done with being replaced as it was leaking. Towels seemed new and were fluffy. Window opened a little bit and fan provided in room. There was also a little fridge. Bed was comfy. Reception were helpful. Lift was slow. Overall everything was fine. I'd stay somewhere else next time though as I thought it was expensive for the size of room.

Partner

10/10

Exceptional

22 Jun 2026

John Charles

Top location, great rooms and breakfast

Self

4/10

Poor

20 Jun 2026

Megan

Reception staff were great when we arrived. The room was nice but the radiator beside the bed was full of dust and the bathroom surfaces were pretty dusty. The sink plug in the bathroom didn’t lift with the lever and had to be pulled out manually.

After I left the hotel I realised I had left a dress worth over £100 on the bathroom hook. Called the hotel that day when I got home to be told that reception can’t deal with lost property and that I needed to fill a form in online. Completed the form and the hotel took days to come back to say the dress couldn’t be found. The dress was definitely left on the bathroom door hook so either the staff did not look for it despite taking days to come back to me or it has been taken - it can’t have just disappeared.

Friends

10/10

Exceptional

19 Jun 2026

Peter

Lovely hotel, great location! Would stay again.

Friends_and_family Friends

6/10

Pleasant

17 Jun 2026

DONALD

The staff are excellent, and the hotel is reasonably located. Unfortunately, the part of the hotel where I was placed required climbing an unusually long set of steps with no lift available, which was a problem for me. The associated dining area was well designed, and the food was good, but for some strange reason, the dining area is extremely dark both for dinner and breakfast meals requiring the use of my cell phone, flashlight to be able to read the menu. It is not inviting and I have no idea why the operator believes that such a dark setting is useful.. Instead, most people would choose to avoid it unless the location adjacent to the hotel made it acceptable.

Self

10/10

Exceptional

15 Jun 2026

Deborah

Lovely staff , very helpful. Short walk to main strip. Everything in room you need. Tea , coffee, hairdryer, Iron & board.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Alan

We would highly recommend Malmaison Glasgow, situated in a great location for visiting Glasgow and only a 5 minute walk from a secure multistorey carpark.
We brought our large dog on this trip and all staff were fantastic and very helpful making us feel at home .
The room had been set up thoughtfully with a bed for our dog and bowls and a doggy bag full of treats .
Malmaison Glasgow is perfect, central but quiet and relaxed .
I would highly recommend this hotel , Malmaison consistently delivers a taste of luxury that is unique and the staff are all wonderful . 10/10 Fabulous

Family_with_children

6/10

Pleasant

08 Jun 2026

Dave

Planned this hotel as did breakfast. Staff called in sick so was a very hungry drive. Annoying

Self

4/10

Poor

07 Jun 2026

Debbie

Club deluxe room so paid extra than would for standard room, wardrobe had handle missing and have never stayed in a room with squeakier floor boards. The room (104) was on same floor as reception, so entrance to room was behind reception and the ‘window’ faced on to the roof of the bar area. The floor boards for the corridor and room next door and above seemed just as squeaky as the ones in our room. Unable to sleep due to this as the squeaking noise was constant.
Have stayed here before in same room type and the difference is night and day from the last time. The room this time around was definately not 4 star and a poor excuse for a club deluxe room. Very disappointed

10/10

Exceptional

30 May 2026

John Charles

Fantastic hotel, great location, super friendly & helpful staff... the breakfast options are both diverse and highly recommended...

Self

10/10

Exceptional

21 May 2026

Felicity

Super-comfortable bed, delicious breakfast and helpful staff. Would have liked tea in the room as well as coffee.

Partner

10/10

Exceptional

15 May 2026

David

The building. Enjoyed the deal for arrival cocktail and breakfast.

Partner

10/10

Exceptional

12 May 2026

Paula

Modern clean hotel in a walkable safe neighborhood. Bar and restaurant were very nice and my husband had an excellent steak. Staff was helpful with recommendations and directions. Already looking forward to my next stay in a couple of weeks.

Partner

10/10

Exceptional

09 May 2026

Marcus

Great hotel, comfy bed, good location, staff were great and the bar was really good too. Would recommend

Partner

8/10

Excellent

03 May 2026

Lindsay

The staff at check in and check out were extremely friendly and polite. The room was clean and tidy. The only issue we found with the hotel was that the shower flooded the bathroom floor.

Partner

6/10

Pleasant

21 Apr 2026

Carol

So the staff were lovely. But for a malmaison I thought it would be better, having never stayed in one before I dont think I would be rushing back. The room was neat and tidy, the bed was ok, but I was sitting in the chair and glanced down and the radiator was covered in thick dust and the wallpaper was torn, the hairdryer wouldnt go on to the second setting was just stuck at the first and took ages to dry my hair, I was also placed next to the lift so it was quite noisy and i was awoken by a neighbours alarm going off so not much sound proofing. The food was ok, again everyone raves about malmaison resturants, I got my starter and my drink hadn't even arrived, the chicken thighs to start were delicious but the main of swordfish had too much salt added. I also booked a deal I got sent through Expedia for a free cocktail when you booked to eat there and I got charged for that cocktail, even though I showed them the message. At this point I couldn't be bothered bringing it up again and just paid and left. I would maybe give one a try in a different city but not glasgow.

Self

10/10

Exceptional

21 Apr 2026

Debora

Very nice hotel

Partner

8/10

Excellent

20 Apr 2026

Annie

The room was a bit smaller than I expected, but it had all the amenities needed for a good short stay. Great tea & coffee, lovely bedding so overall very pleased. The location is great but the biggest asset by far was the lovely, helpful staff I had the pleasure to meet.

Self

4/10

Poor

14 Apr 2026

Alice

Our room had no external window. Felt very stuffy, no fresh air - it should have been advertised as having no external window. The room itself was not clean, my partner stepped on chewing gum in the bedroom in this socks. Room was dusty and not up to the normal Malmaison standard

Partner

10/10

Exceptional

10 Apr 2026

Harvey

Great continental breakfast, and bar area for evening drinks. Hotel was warm, quiet, and really well located for the western side of the city. Would stay again.

Partner

8/10

Excellent

10 Apr 2026

Paul

Beautiful building & lovely rooms. Unlike most hotel bars, the bar is a fantastic chilled space that I’d happily visit for a chilled drink of something nice.
The only two negatives relate to noise - it’s an old building and the floorboards in the corridors are very creaky, so as soon as people start moving about in the morning you can hear them. Also, our room was at the back overlooking a loading area. Despite it being a weekend, both mornings of our stay there were very noisy food deliveries around 7.30am.
I’m being picky here, exterior noise is always likely in a city centre hotel, but it did disturb the lie-in we’d wanted in such a lovely hotel.

Partner

4/10

Poor

30 Mar 2026

Ciaran

Room was dirty. Not been hoovered.
Floor boards in hotel can be heard constantly..not great if your a light sleeper.

Partner

10/10

Exceptional

28 Mar 2026

Colin

Amazing room. Lovely breakfast

Partner

8/10

Excellent

26 Mar 2026

Michael

Nice property. To far from parking. Not close to restaurants.

Partner

8/10

Excellent

14 Mar 2026

Zoltan

Perfect for few nights

Self

10/10

Exceptional

14 Mar 2026

Kerry

Very good, having some work completed outside so 1st impressions slightly worrying. But once inside all very nice. Breakfast wonderful. Very close to all amenities

Friends_and_family Family

8/10

Excellent

09 Mar 2026

mike

Great hotel and nice bar - that hill walk is a killer unless come from Sauchaul street

Self

4/10

Poor

08 Mar 2026

Glyn

Overpriced underwhelming food

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Glenn

Very good

Friends_and_family Friends

8/10

Excellent

07 Mar 2026

Carol

I would’ve

10/10

Exceptional

27 Feb 2026

derek

Wasn’t quite the room we thought we were getting, but excellent. On the less.

Love staying at the mal!

Partner

2/10

Poor

23 Feb 2026

David

The room was very dated, the floorboards were broken and the whole room was creaking. Every time anybody walked past you room it sounded like they were in the room with you.

4/10

Poor

23 Feb 2026

Nicole

The floorboards in the room were very creaky which disturbed our sleep. When we complained they said all the rooms on that floor and that lobby were all like that & the hotel was full so couldn’t move us anyway.

Partner

10/10

Exceptional

20 Feb 2026

Ewen

Fab Suite room. Enjoy cocktails for welcome drinks. Breakfast and Dinner was really nice. Such a great atmosphere. Andrews and the team was friendly and great hospitality. Special thanks to Andrews, who quickly sorted out the bill issue for us.Hope to be back. All the best.

Family_with_children

6/10

Pleasant

08 Feb 2026

David

Starting to look tired , in need of renovation

Partner

10/10

Exceptional

02 Feb 2026

Henry

Lovely hotel and staff are a credit to it. First
Class Sunday lunch and overnight. receptionist
Upgraded us as it was my birthday.

Thank you Malmaison Glasgow

Partner

10/10

Exceptional

30 Jan 2026

john

Fantastic hotel
Great room and staff were very hospitable
Restaurant was great both dinner and breakfast were excellent and lovely staff
We will definitely return for another visit.

Friends_and_family Family

4/10

Poor

22 Jan 2026

Stuart

We upgraded to the best available room, however i felt the finish in the room was poor, pipe work in bathroom, cracked tiles etc, just looked a bit tired.
When checking in we enquired about late check out, but werent given an answer and were told we would be contacted. We werent. Phoned reception numerous times, but all calls, unanswered.

The area for sitting in the room was too dark. The bedroom up stairs isnt a good idea, too far from the bathroom.
The worst part was the sleep quality, the light from the air con control panel lit up the whole bedroom area and made it difficult to sleep.

Very disappointed.

On check out i was ready to pass on my comments, but we werent asked how our stay was, so never bothered saying anything as they clearly dont care for guest feedback.

Wouldnt stay again

Leisure Partner

8/10

Excellent

20 Jan 2026

Raymond

Hotel team were very nice and welcoming. Room was clean and had all the items required for a comfortable stay. I booked for 2 nights and traded a room clean for a drink at the bar, worth the trade!
Only had 2 issues… my room had a street lamp right outside the window and a blackout option would help with sleeping. Small issue but did make sleeping a challenge! Secondly, shower couldn’t decide what temperature it wanted to settle on and during use fluctuated between warm and scorching! Easily fixed by the in-house plumber!
Nice area and only a short walk from all the food and bars.

Business Self

8/10

Excellent

20 Jan 2026

Hilary

Really helpful and friendly staff. Breakfast fabulous. Lighting could do with enhancement, our room was quite dark and the brown lightshade didn't help with the grey and black decor.

Partner

8/10

Excellent

18 Jan 2026

Grant

Staff very helpful

6/10

Pleasant

18 Jan 2026

Mary

Staff were nice but the area in the hotel we were in was loud. I was woken twice through the night by a dog whining and someone ceying in the hall so not very soundproof. The room was clean but a bit dated and they are not very generous with tea, milk etc

8/10

Excellent

12 Jan 2026

Amy

Staff brilliant especially when discovered father bedding at 130 am on bed which I couldn't

8/10

Excellent

11 Jan 2026

Danny

I didnt have breakfast

Partner

6/10

Pleasant

11 Jan 2026

Ross

Room was ok but not great. Loud from bar and other adjacent rooms. Tough to get temp correct in room and unable to open windows. Bar experience fine but service was just ok. Likely last time we’ll stay at Mal Glasgow.

Leisure Family

10/10

Exceptional

01 Jan 2026

Joshua

Room was spotless and the staff were amazing !

Leisure Partner

8/10

Excellent

29 Dec 2025

Gavin

We

10/10

Exceptional

28 Dec 2025

Paul

Good clean room.

Leisure Partner

4/10

Poor

19 Dec 2025

Darrin

Checknin was slick. Room was ok, towel had silicone and stains on. Pillows lumpy and flat, bed was ok. Heating was noisy, hot water was very hot and cold was warm. No face clth/wash cloth available. Bar closed early, we were told we couldnt order cocktails at 22.40 beer wine or simple drinks only. Breakfast was very good.

Partner

2/10

Poor

14 Dec 2025

Ian

My wife and I were kept awake on Friday night by a very loud private party in the bar. We are both in our seventies. If we were told in advance we would not have booked the room.
The music stopped at midnight.

10/10

Exceptional

10 Dec 2025

Elizabeth

Friendly staff, great location

Partner

8/10

Excellent

07 Dec 2025

Susan

Nice bar, friendly staff, checkin in great, food in bar lovely, comfy bed, ideal location. Room was a lithle on the small side, it was near the lift/stairwell, and on main street, but being Christmas it was maybe busier than usual.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Debbie

Staff really friendly. Location great. Room spacious and clean. Breakfast was really slow today, we waited 45 minutes for our hot food to arrive, even though it was quiet. Overall a great stay and we would definitely stay again

Friends_and_family Friends

10/10

Exceptional

07 Dec 2025

Mark

Greeted on arrival, room small but well appointed. Tv reception not brilliant which was mildly annoying. Nice bar area. Good location to Ovo for Madness concert.

Partner

6/10

Pleasant

02 Dec 2025

Ian

Although we got upgraded to a suite, which was a great gesture, room was dated and not that clean. Very creaky staircase to mezzanine and lighting not great throughout room. Not stayed in a malmaison before but expected far better. Should of complained but didn’t want to ruin anniversary celebrations

Partner

10/10

Exceptional

30 Nov 2025

Claire

Clean room, very friendly and helpful staff. Very comfy mattress but pillows a little thin.

Partner

10/10

Exceptional

28 Nov 2025

Gavin

We stayed in a junior suite which was stunning loved everything . Ate at the restaurant which was out of this world stake was cooked to perfection and gingerbread crème brûlée was amazing . Definitely will be back

Leisure Partner

4/10

Poor

24 Nov 2025

Emma

Waited at the front desk for almost 10 minutes to check in, with no apology when the staff did come through. Customers luggage was left unattended behind the desk for this time too. The staff at other times inc checkout were much more friendly. Room was dark and tired looking and cleaning needed improvement - very mouldy bath mat and dusty areas in the bathroom.

8/10

Excellent

24 Nov 2025

Stuart

Clean Room but heard a constant noise, sounded like a drip sound, think it was from a over flow outside

10/10

Exceptional

24 Nov 2025

Margaret

Lovely hotel. Staff very friendly.

10/10

Exceptional

22 Nov 2025

Robert k

Not having breakfast

Self

2/10

Poor

19 Nov 2025

Greg

Heating in room could only be turned down to 1 but not off. Room was a hot box and couldn't sleep as a result. Spoke to staff at reception about the issue but they didnt seem interested.

Leisure Partner

8/10

Excellent

15 Nov 2025

Keith

Overall great stay. Efficient and friendly check-in. Room clean. Sink in toilet didn't drain properly and hot tap was on wrong way round. Thought breakfast was quite expensive so ate locally rather than in hotel

Friends_and_family Friends

10/10

Exceptional

12 Nov 2025

Virginia

Great spacious rooms and wonderful breakfast - a little away from the city centre but walkable with ease.

Business Self

10/10

Exceptional

11 Nov 2025

Stephen

Exceptional room , staff were on top of there game

Leisure

10/10

Exceptional

09 Nov 2025

Malcolm

Nice room, nice staff, very clean and comfortable, enjoyed our stay, would have been even better if we had beaten New Zealand at the rugby but it wasn’t to be.

Partner

10/10

Exceptional

09 Nov 2025

Lauren

Staff were brilliant supported me to check in early and store luggage. Very friendly staff and accommodating.

Leisure Friends

10/10

Exceptional

08 Nov 2025

Morag

Lovely decor. Friendly staff. Delicious breakfast

Partner

8/10

Excellent

06 Nov 2025

John

Staff were good.The breakfast offer was confusing as the bar menu offered muffins but the restaurant area were not aware of this as a single purchase.No TNT in the bar.

Self

8/10

Excellent

03 Nov 2025

Carly

Rooms a little run down esp bathroom.

Partner

4/10

Poor

02 Nov 2025

Fiona

Arrived in the early hours, due to a new booking system implemented in the last few days it took around 10 minutes to sort out. He did apologise and said the new system was asking loads of questions.
On entering the room it was tired and dated but having just arrived off a flight, it would do for one night.
The shower was over the bath and the water pressure wasn’t great.
The worst thing was the floor squeaking and the doors banging around 8ish

10/10

Exceptional

31 Oct 2025

Steve

The breakfast is excellent but at £26 seems a bit over-priced.

8/10

Excellent

26 Oct 2025

Sarah

Great stay. Helpful staff.
Lighting in room bit dull.
Need to be able to get close to bathroom mirrors!

Partner

10/10

Exceptional

24 Oct 2025

Cheryl

Had my dog with me and they made him feel very welcome

Business

10/10

Exceptional

21 Oct 2025

AnnMarie

Lovely stay

Quiet hotel with beautiful rooms- we had a twin( mother and daughter) very spacious.Plenty tea/coffee- beds quite comfortable- room a bit dark( as was restaurant) but manageable

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Lisa

All the staff we encountered from check in to check out were marvellous. So helpful and friendly. Stayed in a twin room and beds very comfy and room and bathroom very clean. Bar service in evening fabulous and breakfasts in morning had so much choice and quality ingredients. Lovely restaurant area. It was amazing!

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Jane

Lovely spacious room , excellent facilities, tea tray , toiletries etc .
Comfortable beds

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Ruth

Quite a walk away from the centre of town

Friends_and_family Family

6/10

Pleasant

16 Oct 2025

Patrick

The hotel staff were, by and large, attentive and helpful - front desk service via Hayden was good; Geordie was a top bloke in the bar and Aliyah (despite being watched like a hawk by Carolina) was great in the restaurant area.
The down sides to the hotel - the lamb shank was as tough as leather; the water flow from the shower in my room was rubbish as were the hot and cold taps. A gratuity is automatically added to the restaurant bill - they're not alone in adopting this approach, but they hide it better than others - and the food experience was poor. In summary, a decent set of staff, but the food and room facilities left a lot to be desired. I won't be going back in a hurry, but I wouldn't say I'd never go back - it was a bang average experience!

Business

8/10

Excellent

13 Oct 2025

Robert

.

Business_and_leisure Partner

8/10

Excellent

11 Oct 2025

Catrina

Lovely room

Partner

8/10

Excellent

10 Oct 2025

Michael

A nice hotel in a convenient location. Food was very good.

10/10

Exceptional

01 Oct 2025

Lorna

Plenty of shops and restaurants

Partner

10/10

Exceptional

29 Sep 2025

Kevin

The hotel was an overnight stay for a concert and the staff and facilities were ideal for the trip

Partner

10/10

Exceptional

28 Sep 2025

Yvonne

Overnight Stay in Glasgow

We received an upgrade to a suite, on arrival. The suite was spacious and well equipped and all the staff were very friendly and welcoming. We had booked with breakfast included, and much was delicious. Overall, a fantastic stay!

Partner

10/10

Exceptional

22 Sep 2025

Robert

Felt like an oasis int the heart of the city, I upgraded to a suite and was very happy.
Great cooked to order breakfast, such a rarity.
I will definitely return.

Leisure Self

6/10

Pleasant

14 Sep 2025

Elizabeth

Our stay was generally ok, but we had booked a junior suite but unfortunately it is in need of some TLC. Everything is very dark and just a bit worn.

We had breakfast on our first morning and it took 1 to 1.5 hours for our cooked breakfast to come, not ideal with a hungry young child. And breakfast was expensive for what it is.

On check out reception tried to charge us again for breakfast.

I chose to stay here as the junior suite has door that can close which is ideal if you have a young child who will sleep before you.

However, the floor boards are very creaky and the walls very thin between neighbouring rooms and within the junior suite.

I do not think i would stay here again.

Leisure Family_with_children

10/10

Exceptional

01 Sep 2025

Andrew

Great location, nice breakfast, good room

Business_and_leisure Self

10/10

Exceptional

01 Sep 2025

Holly

This property was lovely. Clean rooms, excellent breakfast and the staff were outstanding. The location was great and was within 10min walk to almost everything. The only negative was that the rooms were not soundproof. The building itself is old (historic and beautiful), so I’m guessing that’s why. It did not inhibit our stay at all though. Highly recommend!

Leisure Partner