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Queen of the Loch, Balloch by Marston's Inns
Loch Lomond · United Kingdom
Old Luss RoadView location
8.6/10Excellent770 Reviews
Cleanliness9.0/10 9.0
Service8.8/10 8.8
Comfort9.0/10 9.0
Condition8.6/10 8.6
Neighborhood8.8/10 8.8
Amenities8.2/10 8.2
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Queen of the Loch, Balloch by Marston's Inns
Enjoy garden views and complimentary Wi-Fi at Queen of the Loch, Balloch by Marston's Inns. Savor a meal at the restaurant, or enjoy a drink at the bar/lounge. Full breakfasts are available daily (fee applies). The inn offers 27 air-conditioned rooms with flat-screen TVs and electric kettles.
Bathrooms include bathtubs or showers, and housekeeping is provided daily. Free self-parking is available onsite. Located near the beach in Alexandria, you'll be within a 10-minute walk of Loch Lomond and The Trossachs National Park. Other nearby attractions include SEA LIFE Loch Lomond Aquarium (0.
4 mi) and Three Lochs Way (0. 4 mi).
Show less
Located in Alexandria (Balloch), Queen of the Loch, Balloch by Marston's Inns is within a 10-minute walk of Loch Lomond and The Trossachs National Park and Loch Lomond. This inn is 19.3 mi (31.1 km) from Braehead Arena and 0.4 mi (0.6 km) from Three Lochs Way.
Make yourself at home in one of the 27 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms with bathtubs or showers are provided. Conveniences include desks and electric kettles, and housekeeping is provided daily. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Entertainment
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
10:00 PM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
Beach nearby
No elevators
No front desk
Professional property host/manager
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Contactless check-in and contactless check-out are available.
-
Special Instructions
There is no front desk at this property. The host will greet guests on arrival. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
-
Minimal age
18
-
Optional fees
- Fee for full breakfast: approximately GBP 10.75 for adults and GBP 5.95 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Loch Lomond Bird of Prey Centre
0.6 km / 0.4 mi
Three Lochs Way
0.6 km / 0.4 mi
Loch Lomond and The Trossachs National Park
0.7 km / 0.4 mi
Loch Lomond Shores
0.7 km / 0.4 mi
Loch Lomond
0.7 km / 0.4 mi
SEA LIFE Loch Lomond Aquarium
0.8 km / 0.5 mi
Maid of the Loch
1 km / 0.6 mi
Balloch Castle Country Park
1.3 km / 0.8 mi
Balloch Castle
2.2 km / 1.3 mi
Duck Bay Beach
2.3 km / 1.4 mi
The Carrick Golf Course
7.5 km / 4.7 mi
Levengrove Park
8.3 km / 5.1 mi
Denny Tank
8.6 km / 5.4 mi
Dumbarton Castle
10.3 km / 6.4 mi
Loch Lomond Golf Club
11 km / 6.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 27
- hotel
- Wheelchair-accessible
- Car park
- Check-in hour
- Check-out hour
- Wi-fi
- Room service
- Garden
- Bar
- Restaurant
- Children playground
Show 3 more facilities & services
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQueen of the Loch, Balloch by Marston's Inns
FAMILY ROOM STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: FAM.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
FAMILY ROOM AccessibleFAMILY ROOM • AccessibleFAM.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQueen of the Loch, Balloch by Marston's Inns
FAMILY ROOM Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: FAM.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 5 m²DBL.ST
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQueen of the Loch, Balloch by Marston's Inns
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARDTWN.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQueen of the Loch, Balloch by Marston's Inns
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQueen of the Loch, Balloch by Marston's Inns
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
FAMILY ROOM WITH DOUBLE BEDFAMILY ROOM • WITH DOUBLE BEDFAM.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQueen of the Loch, Balloch by Marston's Inns
FAMILY ROOM WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: FAM.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQueen of the Loch, Balloch by Marston's Inns
Double or Twin STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBT.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Queen of the Loch, Balloch by Marston's Inns
100
reviews shown
Isabel
A very comfortable place to stay with wonderful, hard working staff! We enjoyed our time here.
Carolyne
Room was lovely,
Added benefit of air conditioning. Food at
Restaurant was great
Good value for money
Would stay here again
Added benefit of air conditioning. Food at
Restaurant was great
Good value for money
Would stay here again
Linda
This was a great hotel food beds and staff were very nice would stay agin.
Amanda
Clean room, had to have someone come and help with the a/c. They came quickly and resolved it.
Josephine
Great having the EV chargers on the car park, welcome bonus for a quick 1 night stay
Gary
Arrived one and a half hours early and asked a bearded guy if there was any chance of getting in to the room, his response was just no. No checking to see what rooms had been done just no! Not a great welcome. However the lady that did everything at breakfast was fantastic so credit to her!
Monika
Our experience in the pub was OK. Reasonably priced meals but not very flavourful
Although the room was cleaned the walls were dirty and could use a coat of fresh paint
Although the room was cleaned the walls were dirty and could use a coat of fresh paint
pauline
The room could definitely do with a makeover. Very tired looking and slightly shabby. The breakfast, however was good and the staff friendly and helpful
Gary
If you want basic, clean, accommodation, with very little by the way of \"sizzle\" then this place is for you. The staff were pleasant enough but certainly did not enhance our stay with great service. There is no lift to the second floor so travel very light .
SImon
Nice quiet hotel for an overnight stay.
Robert
Large room, especially after arriving from Edinburgh. Helpful staff and within walking distance of Sweeney's Cruise Co for Loch Lomond.
Louisa
I stayed for one night in May 2026, and my experience was okay. The bed was comfy, and I slept well, and all of the staff I encountered were very kind and helpful.
I had dinner and breakfast there, and the food was overall pretty good.
However, the property is very dated and when I arrived I found a long piece of wall/wallpaper hanging off the wall beside the main bed. It looked terrible, and the wall beside it was filthy. See pictures attached. I did ask to be moved rooms, and although the gentleman helping me was very kind and did speak to his manager to try and accommodate my request, I was told that the hotel was fully booked so I could not be moved. They did offer me a complimentary breakfast as a result, which was appreciated; however, the general shabiness of the room, with the wallpaper issue and dirty walls, plus glasses in the room that also looked a bit grubby, were all very off-putting, and certainly not the standard I would expect from a 4 star hotel.
I would also add that having instant coffee packets at the breakfast, and only soya milk as a non-dairy alternative, were disappointing.
I had dinner and breakfast there, and the food was overall pretty good.
However, the property is very dated and when I arrived I found a long piece of wall/wallpaper hanging off the wall beside the main bed. It looked terrible, and the wall beside it was filthy. See pictures attached. I did ask to be moved rooms, and although the gentleman helping me was very kind and did speak to his manager to try and accommodate my request, I was told that the hotel was fully booked so I could not be moved. They did offer me a complimentary breakfast as a result, which was appreciated; however, the general shabiness of the room, with the wallpaper issue and dirty walls, plus glasses in the room that also looked a bit grubby, were all very off-putting, and certainly not the standard I would expect from a 4 star hotel.
I would also add that having instant coffee packets at the breakfast, and only soya milk as a non-dairy alternative, were disappointing.
Donald
Window did not close, had to have staff come up and use a towel to wrap around the outside to yank it closed. Bathroom door side coming off door, had to push and hold door wood to close the door. Room walls had stains all over, bed in desperate need of replacement. No elevator and no help offered to carry bags to 2nd floor.
Would not recommend.
Would not recommend.
Frances
Clean room, quiet, great area, friendly staff. Would stay again.
Jen
Lovely people, horribly uncomfortable bed
Susan
This is my second stay. Always clean and comfortable. Love the proximity to the bar/restaurant and quick walk into town for more entertainment.
Gillian
The rooms were clean and tidy and the restaurant offered a varied menu for evening meal . The breakfast was tasty and a good choice of menus. Staff were friendly in all areas of the hotel .
David
Rooms all good. Friendly helpful staff at reception and when we bumped into the cleaners near our room.
Natasha running the show at breakfast was great.
Natasha running the show at breakfast was great.
Paul
Arrived & rooms were supposed to be doubles but
Lindsay
The family room was a good size. Bed was comfortable. Towel hooks were lacking in the room. Maybe because it looked as though part of a rail was missing above the end of the bath.The carpets heading to the first floor had wrappings lying around and weren't cleaned during our stay. The cooked breakfast was good. We had a good evening meal.
Angela
Had a lovely stay. Just one night. Very clean. Full breakfast next morning. Would definitely recommend. Only reason I didn’t give excellent 5 ⭐ hand soap was empty upon arrival you’d think that would be checked and topped up on a deep clean.
Mary
Clean room. Lovely staff (check in is at the pub/restaurant). Food was very good for both dinner and lunch. Large parking lot.
Anett
A good night stay. Breakfast was wonderful!
Prachi
Stayed here with my husband and 2 kids under 5yrs. Breakfast was very nice! The location gave us access to a lot of things around Loch Lomond (Faerie Trail was the kids favorite). Parking was convenient and the hotel is close to other restaurants. I would stay here again.
Zoey
Bar and restaurant nice.
Didn’t have breakfast.
Room nice just what we needed.
Staff were helpful.
Didn’t have breakfast.
Room nice just what we needed.
Staff were helpful.
paul
Yes room an
John
Clean room, attentive staff.
Kevin
Good room in a good location with a nice bar
Anne
Staff are brilliant here. Tam the chef makes tasty meals ,can recommend the carvery for an evening meal and the pancakes at breakfast were yummy. Natasha served breakfast, she's a breath of fresh air, happy and cheerful in the morning, but all the staff are great. The tables could do with a bit of TLC it brings the overall look down a bit.
Bedrooms are clean and comfy beds , tea ,coffee ,milk
Bedrooms are clean and comfy beds , tea ,coffee ,milk
Andrew
Lomond Shores retail
outlet is a shadow of its former self and now charging for parking is a joke
outlet is a shadow of its former self and now charging for parking is a joke
david
Central for Lomond Shores and town centre.
Good food and drink options.
Staff, especially Natasha, extremely friendly.
Good food and drink options.
Staff, especially Natasha, extremely friendly.
John
The room was spotless.the staff were helpful and knowledgeable.
Mrugeshkumar
Good
Ashley
Staff were hospitable, hotel was like a Premier inn and restaurant next door like a toby carvery so all was good. The bedroom was good for us family of 4 but people stayibg in room above were walking/banging alot which was annoying at times otherwise all else was fine.
Leanne
Clean rooms, comfy beds, friendly staff and food was nice.
Breakfast is amazing value too.
Breakfast is amazing value too.
Anne
Room clean but wanted a twin and were given a double , the staff were great and changed it round for us. Went to the restaurant and there was a good choice of menu including a carvery which was good.
Gareth Richard
Staff were very friendly and helpful. Rooms were clean on arrival and perfect for our needs. Will be back in the summer!
Robert
Yes
Immaculate
The room.was big we had a good sleep. It was spotless ,the beddings and towels were all white as snow i had a great sleep.My bbay also enjoyed her bed
Michael
Poor breakfast, overall a very disappointing staff , definitely will not return
Went for the Hogmanay event, absolutely appalling, food offering atrocious, they ran out of food and brought in Chinese takeaway which was just terrible , DJ was appalling too, clearly they have zero idea of how to run an event like this, stick to being a pub,
Went for the Hogmanay event, absolutely appalling, food offering atrocious, they ran out of food and brought in Chinese takeaway which was just terrible , DJ was appalling too, clearly they have zero idea of how to run an event like this, stick to being a pub,
Tom
Room was basic and clean so that's a positive. Heating was locked to 22c so no option to modify to personal preference.
Food in the pub was dire. If it came out of a deep fat fryer then you are in luck, but cooking a steak was above them ( twice ! ) breakfast was disappointing. Only Nescafé coffee unless you want to pay extra for machine coffee. Save some money and go to Macdonald's over the road
Food in the pub was dire. If it came out of a deep fat fryer then you are in luck, but cooking a steak was above them ( twice ! ) breakfast was disappointing. Only Nescafé coffee unless you want to pay extra for machine coffee. Save some money and go to Macdonald's over the road
Louise
Abbie checked us in and was lovely, we needed more towels and some heating in the room which she organised immediately.
We checked out with Natasha who also was incredibly helpful and organised our breakfast.
All the staff couldn’t be more inviting and made us feel very welcome.
Thank you!
We checked out with Natasha who also was incredibly helpful and organised our breakfast.
All the staff couldn’t be more inviting and made us feel very welcome.
Thank you!
Pamela
Good position. Quiet rooms separate building from venue. Handy to shops and Balloch train station
David
This was a very nice place to stay. It was near the train station to Glasgow, and very well kept rooms.
Elizabeth
The bed was awful, woke up with sore back, hip and shoulder. Bottom of the bed was broken
Shaun
Great room. perfect location friendly staff
Deborah
Okay hotel for what it is- probably priced correctly.
Viktor
Room was spotless, and location is great. Thank you.
Nick
The room was clean and spacious for two ,
Jeffrey
Staff very friendly and helpful. Quick stay but nice and easy.
Ross
Clean rooms will all amenities plus a good breakfast reasonably priced
Sally
Good value stopover. Room good size with everything you need. very comfy bed. Plenty of hot water. Easy check in and out. Friendly staff.
Mandy
Staff really good,stay was perfect
Deap
It was only about a five-minute walk from one of the Loch Lomond cruise tour companies, which made it really quick and easy to get to. The stay itself was comfortable and relaxing too!
Carol
Room clean, beds very comfy staff brilliant
Louise
Had no issues staying. Staff have been brillant. Only issue i would have is there is no lift. We were in a family room upstairs, which doesnt make sense with no lift. While we were there a poor family with luggage and a buggy were struggling to go ip the stairs. I have mobility issues. I struggled but was able to do it...Just
Isabelle
Very limited choice for Breakfast, by 9.00 am no eggs left for an omelette, no yogurt, no cereals. Asked for poached eggs they were extremely cooked
Praveen
Staff were great - though there were only 2/3 people they were quite efficient and very helpful. Location was quite and next to Loch Lomand aquarium, beach, boat rides, etc
Dean
Very comfortable room with great restaurant attached.
Lynsay
Condition of the accomodation block requires upgrading. Internal stairs haven't seen a hoover for a while. Internally our room was quite damaged - hole in bathroom wall, facias coming off in bathroom, net curtain quite dirty ay the bottom and paintwork very scuffed. Tv missing alot of standard channels.
On a positive very quiet nights sleep. No noise from outside or in.
It's fine for a short stay, your definitely paying for the location rather than any type of comfort
On a positive very quiet nights sleep. No noise from outside or in.
It's fine for a short stay, your definitely paying for the location rather than any type of comfort
Howard
Fabulous attention at check in from Abi. Helpful pleasant and gave us lots of information for trip into Glasgow.
christine
In a great location for exploring the area. They only give you one key card which operates the lights so if one person leaves the room the other is left in the dark.
Staff were not particularly helpfull with the exception of Aiden who was very pleasant and helpfull.
Staff were not particularly helpfull with the exception of Aiden who was very pleasant and helpfull.
Darren
Everything was good except limited coffee in room and diner service was poor, other than knife and fork nobody asked me if I would like anything else like sauces/salt etc
Irene
This is a good budget hotel within easy walking distance of the ferry around Loch Lomond and the train into Glasgow. There is a small shopping centre nearby with cafes and the shores of Loch Lomond . The room had a comfy bed and a bath . The food in the pub was basic but cheap . The staff were very pleasant and helpful. We had an excellent cooked breakfast. The room could have benefited from a towel rail and a daily replenishment of clean cups and tea and coffee. The tables in the pub were not always very clean but that was because they were very short staffed at times
Chi Kit
Too crowded a room
Room is normal but very crowded. I booked a room for three adults (1 double bed+1 single bed) but I got one double bed and 2 single beds packed together which left very little space to manoeuvre.
Also that is an accessible room which is a bit unexpected and difficult to use.
Also that is an accessible room which is a bit unexpected and difficult to use.
Judith
Near to Loch Lomond
Lynda
staff in restaurant /bar very helpful and friendly , food and service excellent
Accommodation very clean and comfortable.
Lounge furniture needing a little love and attention . Would not stop us going back . Excellent value for money . Throughly enjoyed our stay . Will be back
Accommodation very clean and comfortable.
Lounge furniture needing a little love and attention . Would not stop us going back . Excellent value for money . Throughly enjoyed our stay . Will be back
Paula
Excellent
Patricia
Staff very helpful.Room clean and beds very comfortable.Food good
Roberta
Great location, easy to walk to the dock and take a boat ride
Luke
Excellent hotel
Peer Ameen
Excellent service, room was tidy and clean but bathroom ceiling mouldy.
O
Dated rooms. Shower curtain very unhygienic.
Gordon
Extremely helpful and friendly staff.
Christina
Great location. Delicious breakfast. Very friendly staff and service. Shout out to Becca for her recommendations.
Brenda
The staff were amazing. The food was delicious and affordable. The rooms were clean and spacious.
Donna
Accommodation was separate to the pub, a very short walk across the car park. The unit was very secure, only accessible with key card. The room was large and very clean. All staff in the pub were friendly and helpful, particularly the manager who was overseeing breakfast service. Plenty of car parking spaces with some electric points. I would definitely recommend this hotel and will book again.
Eleanor
Comfortable bed quiet rooms.
Clean plenty room in the bedroom.
Will stay again.
Clean plenty room in the bedroom.
Will stay again.
Mrs Wendy A
Sraff friendly and helpful. Nice location goid nighs sleep
Keith
The food let the property down as well as the dining area furniture.
Sal
Loch Lomond stay
Great position. Staff at linked restaurant were fabulous! Would stay again.
Stephanie
It was our first time staying in a Marstons Inn but really was pleasantly surprised! Lovely location on Balloch, quiet room and fairly big. Lots of parking and restaurants alongside was decent pub food. Only disappointing bits was air conditioning was there (big thumbs up in the gorgeous weather we had) but sadly it didn’t really work… set at lowest temp of 19 it never moved off the first fan speed. If you stood next to it you could feel a slight cooling. Otherwise the family room we had was really good. Very clean and bigger than expected. I’d say a half star above the premier inn type. All in all we had a great stay and would definitely consider Marston Inns for future northern stays….
Samira
Overall pretty good. Quiet and they have good food.
Andrew
Did the job as an overnight stay, although pillows are flimsy and bad quality and the mattress was like a pancake at the head-end.
Overall it was fine in the end, but I understand other people might struggle on that mattress.
Had breakfast at the restaurant which was amazing, staff were all friendly and attentive. Great experience for an early start.
Overall it was fine in the end, but I understand other people might struggle on that mattress.
Had breakfast at the restaurant which was amazing, staff were all friendly and attentive. Great experience for an early start.
Sarah
Bathroom smelt unclean. no lift in hotel so had to carry a buggy up the stairs to then get to the room and a bed be blocking the door so couldn’t get the buggy in the door.
Nancy
Liked everything about these premises , very open
And lovely outside lounge furnishings, and lovely staff
And lovely outside lounge furnishings, and lovely staff
Murray
Nice continental breakfast lots of options
Kathryn
We reserved a twin room for two non couple adults. On arriving we found that we were given a double (1 bed). When we asked to either change or for staff to separate the beds, we were told no one was available. We offered to separate the beds ourselves if we could just have the linens and were told that staff didnt have access to the linen cupboard. We were given one extra comforter and tokd that the beds would be made right in the morning. We separated the beds ourselves and improvised with what we had. The next day staff didnt touch the room...no new linens, no new towels, no tea bags, nothing. Our final day we were given two twin comforters, but our improvised linens (improvised by us) were not changed. Staff was never available to assist us as they were busy with patrons of the bar and restaurant. There is no dedicated staff for the hotel. There is no closet, no space to dry wet clothes (for a hotel in the Scottish highlands), very few amenities. I would not recommend staying here.
Margaret
Stayed for a night after a wedding and room was good
Donald
I’ll admit checking into the property inside of a restaurant was not expected. The check-in notes should probably mention this. The servers in the restaurant were very good especially Natasha. The WiFi was pretty much worthless. The property was clean and had ample parking spots.
Catherine
Comfy beds. Helpful staff
Alan
It was easy to get to from the train.
Andrew
Very small, dated rooms. Uncomfortable beds. Very budget-level.
Kay
The staff were super friendly!
George
A good clean quiet hotel
Claire
Toilet seat was loose and there was mould on the bathroom ceiling. The room was spacious and well presented, good power shower. One of the barmen in the restaurant/pub wasn't friendly or approachable, didn't really want to help and clearly didn't want to be there.
Howard
My wife and I liked it all there was nothing we didn't like
John
Comfortable and clean. Modern. Nice restaurant next door. Lots of parking. Friendly staff. Good value.
Erica
Easy to access from train station about 10mins walk. Shrubbery gives a nice nature feel room was clean and a the pub had great food. Had two single beds maybe a bit small for some people.
Theresa
Saggy mattress, had to walk to next building for bathmat, heavy loud doors, key card required to enter building and turn on lights so couldn’t leave someone in room if wanted to go out with key. Should have spent a little more to stay somewhere comfortable. But the town is quite lovely!
Location & surroundings
Queen of the Loch, Balloch by Marston's Inns
Old Luss Road, Alexandria, United Kingdom
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Queen of the Loch, Balloch by Marston's Inns
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