Name: Hyannis Plaza Hotel
Address: 662 Main Street, Hyannis, 02601, US

2/10

Poor

06 Aug 2026

Alyssa

worse place ever

2/10

Poor

06 Aug 2026

ryan

Actually making the bed when you ask for housekeeping

6/10

Pleasant

06 Aug 2026

Donna

Beds and bath were clean and comfortable. However, the carpets were old and worn. They should be replaced.

6/10

Pleasant

04 Aug 2026

Richard

Very OK at best. Kind of run down. Room had a hot tub but no couch, 1 chair in each room. Garish decor.
Was in town and easy walk to places but not a place I would stay a second time

6/10

Pleasant

03 Aug 2026

Alice

One of our rooms was very dirty, had to be moved to another roo. No place to play cards as they wouldn't let us in the old restaurant part that we could see, but behind a locked door. Too cold to play at their outside tables. Close to shopping and restaurants.

4/10

Poor

03 Aug 2026

Amanda

Not as updated and clean as pictures look.

10/10

Exceptional

03 Aug 2026

Monica

Thank you very much

10/10

Exceptional

02 Aug 2026

Roxana

Highly recommended

2/10

Poor

02 Aug 2026

Mona

I was so disappointed and the hotel as well as the staff.It was not what I expected at all.I will never stay there again in my opinion

10/10

Exceptional

01 Aug 2026

Russell

Room was clean and we had a good nights sleep bed was comfortable .

2/10

Poor

29 Jul 2026

Christie

No elevator here so if you’re elderly or have a problem with stairs book on the first floor only. Staff helped my 90 y/o mother and I with luggage and a walker, up to the second floor, on the way in but not the way out. I booked for one night just because they had a walk in shower for my mom. The way I would describe this place is you can put lipstick on a pig but it’s still a pig.

10/10

Exceptional

28 Jul 2026

Andrew

Hottub

6/10

Pleasant

27 Jul 2026

Kathleen

It was advertised with a restaurant/bar that looked so nice but it looked like an abandoned ship. Definitely not worth $200.00 a night but the location was great.

6/10

Pleasant

26 Jul 2026

Melanie

Mold in the bathroom is a major health hazard….. there’s just too much… please fix this. I would still go to the hotel again if my room does not have mold in it

10/10

Exceptional

26 Jul 2026

Josefina

I love this hotel very clean love the jacuzzi amazing my husband and l come to celebrate our wedding anivesary love everything about my royal Victoria room

6/10

Pleasant

26 Jul 2026

Marie

There are basically no amenities. Parking was an issue coming back late in the evening, and the interior is needing serious attention. It appears some refreshing may be in progress, but left unfinished.
Room was ok but not for the price paid

2/10

Poor

25 Jul 2026

rito

Do not stay here! Checked in and saw room and left!

6/10

Pleasant

24 Jul 2026

Alex

G

10/10

Exceptional

23 Jul 2026

Tiffany

The hot tub was amazing

Partner

10/10

Exceptional

22 Jul 2026

Maria I

Muy bonito, limpio

6/10

Pleasant

21 Jul 2026

Timothy

Guest screaming into her cell at 5:50 this morning in the hall outside our room woke us a little early and what she was screaming was a little concerning

Family

10/10

Exceptional

21 Jul 2026

Sebastian

Clean room and beautiful place
I’ll be back

Partner

6/10

Pleasant

21 Jul 2026

Brandon

Did the trick for an affordable room in a pinch, but would not stay here again. Area seemed sketchy and the overall hotel did not seem that clean and could use some serious updating. The room felt like a dungeon with 1 small window.

Partner

10/10

Exceptional

20 Jul 2026

Patricia

It was convenient location to the Melody Tent . Near beach and shoos

Self

10/10

Exceptional

20 Jul 2026

Mary

Perfect distance from Main Street activities and walking distance to ferry to the vineyard. Hotel itself isn't the most exciting but it is clean and staff is helpful. Check in process is done on a tablet but is a pretty quick process.

Family

6/10

Pleasant

20 Jul 2026

Saurabh

.

Friends

8/10

Excellent

20 Jul 2026

Karina

Parking was East, but maintinence was that good, the bathroom was with a leek and toilet was loose. I was expexting better for the price paid

Partner

10/10

Exceptional

19 Jul 2026

Reanne

Location of hotel was amazing. Easy check in and check out. Rooms are clean and beds are comfortable. AC works great during this hot weather.

Family_with_children

4/10

Poor

19 Jul 2026

Wesley

Hotel could use a huge renovation. Had no way of getting into the pool. They need to make the parking lot just for hotel guests only. Bed was comfortable and jacuzzi was very nice. However, staff service was terrible. Only two staff members available. The front desk person is never present and when it was time to check out, he was gone and didn’t give clear instructions about check out procedures. It was ok for a quick weekend, but I’d rather stay somewhere else.

Partner

10/10

Exceptional

19 Jul 2026

Jackeline

Great hotel, room was clean and really nice

Friends

8/10

Excellent

18 Jul 2026

Frederick

This place is historic but in needed renovation period,

Inside the room was very nice. Price was excellent

Would stay again

Friends

8/10

Excellent

18 Jul 2026

Jennifer

I stayed here because I was seeing a show at the melody tent. The hotel was convenient. It was a bit dated but the room was clean. I would stay here again for future shows.

Self

2/10

Poor

18 Jul 2026

Ella

Great location, otherwise would not stay again. Our room was filthy, we had to wear shoes in the bathroom because our floor was clearly not swept or mopped, hair that did not belong to us and dirt everywhere. Bed was clean luckily, and the hotel is I. Great walking distance of many shops and restaurants

Partner

8/10

Excellent

18 Jul 2026

Julie

Good location, good size room which was clean. Friendly staff and quick easy check in Hotel reception and corridors are a little dated, scruffy looking and could be cleaner. Overall suited our requirements for a few days stay

Partner

4/10

Poor

15 Jul 2026

Luis

I paid for a Jacuzzi that had bugs and

10/10

Exceptional

14 Jul 2026

Kara

The room was clean

Partner

2/10

Poor

14 Jul 2026

Robert

Awful.cust service place is out dated, jacuzzi was not in working order, hallways smelled musty, and they were hot. No.elevator.. i will not stay here again.

Partner

4/10

Poor

14 Jul 2026

Thais

I would like to share my honest feedback about our stay.

We specifically booked a non-smoking room because I have a severe allergy to cigarette smoke. Although my husband is a smoker, he always smokes outside because he knows I cannot be around cigarette smoke or even the smell of it.

Unfortunately, our room had an extremely strong cigarette odor, and the hallway also smelled heavily of marijuana. The smell inside the room was so strong that it triggered a severe allergic reaction.

The day after our stay, I had to go to the hospital because my symptoms became so bad. The medical staff asked if I smoked, and I explained that I do not. My lungs were in very poor condition, and I believe the constant exposure to the cigarette smoke odor in the room contributed to my reaction.

We also had an issue with the jacuzzi bathtub. Only the hot water worked—the cold water did not, so we were unable to use it properly.

We chose a non-smoking room specifically to avoid this situation, so this was very disappointing. I hope these issues are addressed so that future guests do not have the same experience.

Partner

6/10

Pleasant

13 Jul 2026

Mary

What not what we expected!!!!

Partner

6/10

Pleasant

13 Jul 2026

Alfonso

Property was clean and pool looked nice

2/10

Poor

12 Jul 2026

Ziyi

Terrible experience here. Two queen beds both had hair on the pillow, yellow stains, and on the floor it was super dirty with hair too. Called the front desk asking for solution, they said: we can bring another set of sheets right now and you change it yourself. Super unhelpful. DO NOT STAY HERE.

Family

8/10

Excellent

11 Jul 2026

William

Hotel was clean, restaurant is being renovated. Staff was helpful, check in was a breeze. WiFi was spotty. AC worked good. Thunderstorm took out cable.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Joshua

Amazing

8/10

Excellent

08 Jul 2026

Robert

Adequate and a lot of jacuzzi fun!

Self

6/10

Pleasant

07 Jul 2026

Wendy

The blanket on one of the beds had a stain. One of the mugs for the coffee was dirty. The hallways were a mix of clean and smoke. The restaurant was closed. Their bathrooms were unavailable. We needed to use the bathrooms before check in and the front desk told us to go to Main Street and use a bathroom from a public place. I feel they could’ve offered a bathroom in one of their rooms that wasn’t clean yet. They had a coffee station and it was poorly maintained.

Family

8/10

Excellent

07 Jul 2026

Dennis

Value, very affordable, no issues, great location

Partner

6/10

Pleasant

07 Jul 2026

Cynthia

First we drove in over glass. Then there was 2 groups of people hanging out in the parking lot of the hotel. One group had a large folding table in the parking lot by the entrance with fish that they were cutting up. The 2nd group was hanging outside of the pool area. One was sitting in the back of the trunk of a van and the others were sitting at a picnic table with a young boy. They also had placed a large radio that was blaring music in the pool area. The person at the front desk was not concerned at all when I complained about these things. The rooms were very clean and the AC worked well. However the second stay our beds were not made, but they did leave clean towels and picked up our trash. The second day our beds were made, but they left less towels. It’s a great location and the rooms were nice.

Family

8/10

Excellent

06 Jul 2026

brian

Very friendly staff. Property was clean and a good value

6/10

Pleasant

06 Jul 2026

Rochelle

I was not satisfied with the room it was supposed to be a suite the pull out but was useless because it wouldn’t pull out all the way because the bed was in the way. . They serve coffee and no tea. The room wasn’t vacuumed. . We didn’t spend much time in the room so the room wasn’t ok for the stay. The worse part was the pull out couch

Family_with_children

2/10

Poor

06 Jul 2026

Thomas

On our way to our room we had to go up a set of stairs they were disgusting looked like they hadn't seen a shampoo or vacuum in a year. Smelled also. In our room there was a oder kinda musty smelling. Also a black goop aound the windows. And very, very out dated property. Propert needs to be deep cleaned in and out. Maid service doesn't exist! Got clean towels only no bed made or vacuuming. Don't ever stay at this place!

Family

4/10

Poor

06 Jul 2026

Larri

Please don’t stay at this hotel. It’s more like a motel! This place has no elevator and appears to be under construction. My trip was booked through Expedia as a package deal. Never again!!! The rooms are outdated and the entire hotel smells horrible. The customer service is awful. The view from the so-called Regency Suite was of a dumpster and an old building! My family and I were highly disappointed!

Family

2/10

Poor

05 Jul 2026

Yuchu

Bed sheet is dirty and bathroom door can’t even close.

Partner

6/10

Pleasant

05 Jul 2026

Geandro

Hi! I just wanted to let you know that the bathtub appeared to have been freshly painted. When I turned on the jacuzzi, the paint started peeling off. Also, the mattress wasn’t very comfortable for me, and unfortunately it caused me quite a bit of back pain. I just wanted to share this feedback in case it helps improve future guests’ experience. Thank you!

2/10

Poor

04 Jul 2026

Richardson

I’ve been to places cheaper and yet better maintained than this place, I would not recommend this place to anyone.

Partner

6/10

Pleasant

03 Jul 2026

linda

POOL WAS CLEAN . THE HOTEL IS OLD BUT CLEAN

Partner

10/10

Exceptional

02 Jul 2026

Federico

It was really convenient

Self

6/10

Pleasant

01 Jul 2026

Aidan

The place was fairly run-down on the outside and not the most clean, but the rooms themselves were fine. Felt like you were in an old motel for sure, but if you just need a place to stay the room isn’t bad at all. It is also very central to things.

Partner

6/10

Pleasant

30 Jun 2026

Frank

We got rusty water the last night of our stay. We couldn’t use the hot tub or shower. The town of Hyannis water department was flushing lines that week. I can’t blame the hotel for theses issues

Partner

6/10

Pleasant

28 Jun 2026

Akshay Kumar

They charged way too much for the quality they served. Not very clean, amenities in the room were not great.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Indiana

Great place to spend with family.
Stuff it’s friendly.
Close to Hyannis center. Great spot

10/10

Exceptional

28 Jun 2026

Luis

Ok

10/10

Exceptional

27 Jun 2026

Frederick

It was good and we had a great time

Partner

10/10

Exceptional

27 Jun 2026

Jayne

room was in great condition

8/10

Excellent

27 Jun 2026

Bob

Everything was fine!

10/10

Exceptional

24 Jun 2026

Elwis

.

Self

10/10

Exceptional

23 Jun 2026

Walter

Everything went well

4/10

Poor

21 Jun 2026

Heather

I only liked the mirror over the sink. There were no plugs at the bed...you have to get in the shower to turn it on so you get freezing water on you....the coffee maker had to be plugged in on the floor...in the morning when I went out the door it was prompted open with a rag for who knows how long so not safe at all...Will definitely stay somewhere else..

2/10

Poor

20 Jun 2026

Ashley

Staff wasn’t very friendly and the room was terrible.

Partner

4/10

Poor

20 Jun 2026

Carlos

This hotel was not what we expected. The hotel was being renovated it was not posted in the website reservation. The furniture in the room was broken and no ventilation fan in the bathroom. The hallways were dirty and bad smell. There were workers outside our windows playing dominoes and drinking and making noise. They wanted to change our room to a worse room were the furniture was broken and they wanted more money. Will not stay there again and will not recommend it to anyone. Not worth the money.

4/10

Poor

20 Jun 2026

Elliot

Smelly, shabby, drab, run down.

Family_with_children

2/10

Poor

20 Jun 2026

lee

Room was very smelly and dirty. Dog barking in the room next door

10/10

Exceptional

16 Jun 2026

Maria

Room was great, hotel staff were friendly. Hotel was clean! Good do with more parking spots but besides that an amazing stay!

Partner

10/10

Exceptional

16 Jun 2026

Walter

Had a great time

6/10

Pleasant

09 Jun 2026

Carol

Our room was very clean. However, the hotel is undergoing renovations. I am sure that once completed the hotel will be very nice.

Partner

8/10

Excellent

07 Jun 2026

Shaleen

Good receptionist was great with checking in . The carpet just stinks,the pool clean

Family_with_children

6/10

Pleasant

06 Jun 2026

Paul

The property is clean apart from the fact that the should. Have a present toilet brush … staff was helpful would go again

10/10

Exceptional

31 May 2026

Wilson

Todo muy bien

10/10

Exceptional

30 May 2026

George

Great location on main street able to walk to many shops and restaurants

Partner

4/10

Poor

30 May 2026

Madalena

Just the basics for an overnight stay, don't stay any longer than one night.

Family

10/10

Exceptional

28 May 2026

Anthony

Great place and location

Family_with_children

2/10

Poor

28 May 2026

Celina

La habitación estaba terrible. Los muebles están todos rotos y el yacuzzi también estaba en malas condiciones. Aunque lo pintaron , todavía se ve el color rojo de antes y está todo áspero y pegajoso . Una total chanchada. Las paredes están todas manchadas. La verdad, muy, muy feo. Nunca más voy, aunque sea gratis.

Partner

2/10

Poor

26 May 2026

Stuart

The entire 2nd floor smelled like Marijuana. Our bed had wrinkled and stained sheets. We checked out 15 minutes after checking in. The place was disgusting.

Partner

8/10

Excellent

25 May 2026

Ian

too bad we cant access the outdoor pool

Friends

4/10

Poor

24 May 2026

Ronei J

Bad smell in the room; stained mattress on the sofa bed, with no cover on it.

Family_with_children

10/10

Exceptional

19 May 2026

Sharon

Everything was amazing

8/10

Excellent

18 May 2026

Victoria

Was okay bed was comfortable though

Partner

2/10

Poor

18 May 2026

Jody

If you just need a bed to sleep in, it’s fine.

Partner

8/10

Excellent

17 May 2026

Brea

I love the rooms the jacuzzi in the room is awesome my husband and I enjoyed that very much. The rooms could be cleaner as there was lots of dust behind the bed and nightstand, the wood furniture definitely could be upgraded as there is water damage on both Nightstands. The electric fireplace was very nice as well to relax together in front of. However there is no cell service in this area at all and the wifi was even worse making watching television at night brutal. Location is great strolling main street very convenient.

Partner

10/10

Exceptional

09 May 2026

Robin

Love the Hot tub in the bedroom

Partner

8/10

Excellent

04 May 2026

Kayla

Best location, chill atmosphere, not the cleanest/newest hotel but worth the experience for hot tub rooms

Partner

8/10

Excellent

03 May 2026

Claudio

The place need a update

Partner

6/10

Pleasant

26 Apr 2026

Franchesca

Unfortunately we didn’t sleep well since there was a dog in another room barking all night. Also the jacuzzi we filled up and didn’t stay like that it has a hole and never filled. Blower in room don’t work either. This place use to be a great place and great rooms this one unfortunately wasn’t that good.

Partner

8/10

Excellent

25 Apr 2026

James

Front counter staff was very helpful. Some deferred maintenance needs to be addressed such as chipping paint. Only coffee and tea available. $150 refundable damage deposit required at checkin. Great location on Main Street. I would stay sgain

Self

10/10

Exceptional

16 Apr 2026

Rivia

Perfect

Family

10/10

Exceptional

09 Apr 2026

Patrick

Everything was great

2/10

Poor

05 Apr 2026

Guillermo

Property was not clean. The room had damaged all over with the ceilings having holes. Making it feel like someone was watching you. The tiles on the bathroom floor were all lifted off the ground. There were ants all around especially on the rug. I would like a refund. I do not recommend staying here even if its free.

Partner

10/10

Exceptional

02 Apr 2026

Vanessa

My third time staying here and second time renting the plaza suite. Always a good time. You get what you pay for. It’s not a high end hotel but I haven’t come across any major issues that would make me not want to come back.

Partner

6/10

Pleasant

27 Mar 2026

Ray

Rooms are a little tired. You can tell there's an effort to improve. Room was clean. Hot tub a bit worn (handles loose, patches on floor of hot tub) I didn't dare turn the jets on for fear of what might come out. Up most of the night due to person above us using jets on hot tub. I asked the front desk if they had a time restriction on using the hot tub. They do not. Honestly I wasn't expecting much for the price. Actually my wife and I kinda chuckled because these were the types of places we stayed at when we were younger and broke!

10/10

Exceptional

23 Mar 2026

Walter

Never went there so i don't know

2/10

Poor

22 Mar 2026

Erika

This stay was extremely disappointing. Not only did we need to switch our original room due to the jacuzzi being filthy, the second room we were given was also disgusting, the tub was also rusted and dirty. There were holes in the bathroom door, as well as the bathroom door being broken. It was completely disgusting and off putting. We needed to go out a buy cleaning supplies to ensure the tub was disinfected correctly. The cable tv was also awful it kept cutting out and not working. I was so annoyed and defeated that switching hotels wasn’t an option seeing how you already had our money. Your pictures posted do not show the true authenticity of your hotel at all. At best this is a MOTEL, for hourly clientele. I will certainly never be staying here again, and I will deter anyone who thinks about it to reconsider. I also have pictures to prove my experience, that I will be posting on Expedia

Partner